Ưu: "The staff and service were friendly and excellent. Flight was fast and efficient."
Khuyết điểm: "I can’t think of anything."
Ưu: "It’s nice that they offer food on such a short flight, but it would be nicer if they offered an option without meat."
Ưu: "Friendly and attentive flight crew. Excellent selection of nice wine."
Khuyết điểm: "Older model A-319 so there was a very small screen for the cabin."
Khuyết điểm: "Staff was rude"
Khuyết điểm: "Timeliness."
Khuyết điểm: "Was a short flight. It was all well done."
Ưu: "The price is a big factor, all the rest was very good"
Khuyết điểm: "Nothing"
Ưu: "The crew team was very nice, a inflight meal was offered and baggage arrived within 10 minutes of being off the plane."
Khuyết điểm: "The plane was older and did not have any modern amenities. The seats were somewhat hard and not very comfortable. There was no inflight enterainment so be sure to bring a book."
Ưu: "Very good quick smooth flight. On time departure and arrival"
Ưu: "Staff were so friendly!!"
Ưu: "Sweet and professional staff"
Khuyết điểm: "The flight did not happen!!!!"
Khuyết điểm: "Be on schedule."
Ưu: "Efficient crew with Thai graciousness, good service, unexpected snack and beverage service, on time departure."
Ưu: "Good food, good service, comfy plane!"
Khuyết điểm: "Again, gate change without notice. Very confusing!"
Ưu: "Nice comfortable flight, food was good"
Khuyết điểm: "Flight delayed"
Ưu: "Small plane but wasn't full. No one sat in seat next to me. Friendly attendants."
Khuyết điểm: "Freezing cold. Small prop plane wasn't at gate. Had to take a short shuttle ride from gate to plane which was on runway."
Ưu: "Food on a one hour flight? Wow. Drinks coming out fast as well as food."
Khuyết điểm: "I wish someone had told me that gate A8 was so far from A6 and closer to A1"
Ưu: "On time and lots of room with plane about 30% full."
Khuyết điểm: "Good poor."
Ưu: "Wonderful service, great food, helpful, on time! A+ airline!!"
Khuyết điểm: "Nothing"
Ưu: "The flight arrived at destination prior to schedule time."
Khuyết điểm: "Average to pour Old airplane Flight attendants were busy taking care of themselves Equipment/entertainment was nonexistent"
Ưu: "Full service (with meal) on 1 hour flight!"
Ưu: "Good friendly staff. Very nice lounge. Clean and comfortable"
Ưu: "Crew was pleasant. Aircraft was clean. Hot meal on short (1 hour) flight was a pleasant surprise."
Khuyết điểm: "Bangkok terminal is a real greenhouse. It can be quite hot. Few food options in terminal; it is all (upscale) shopping. Boarding delayed 30 minutes without any announcements. Seat pitch is shortest I have ever seen. Tall people (>6') would not be comfortable in economy class."
Ưu: "Flight is comfortable"
Khuyết điểm: "They changed the gate and they were too far. Took a while to go back. No proper information"
Khuyết điểm: "Exhorbitant overweight baggage charges. For a total of 4kg over, I paid 2000 baht. Also the security check at DonMuang airport is completely over the top...much harsher that any security anywhere I’ve flown"
Ưu: "Ontime, friendly service. good boarding."
Khuyết điểm: "I missed my flight because of kayak."
Ưu: "Easy boarding, on time, and friendly crew."
Ưu: "great airline. Used the lounge before getting on the plane, I will use Bangkok Airways whenever I can."
Khuyết điểm: "nothing."
Ưu: "Pretty smooth flight, nice and helpful staff"
Khuyết điểm: "Flight was delayed by almost an hour"
Khuyết điểm: "I bought a ticket from kayak but the third party have canceled my ticket due some security credit card reasons, But kayak never alert me of the cancelation and in the day of the flight i paid 3times more just to buy another ticket ,"
Ưu: "Cabin crew"
Khuyết điểm: "Flight delay"
Ưu: "Fantastic service, quick and friendly. Meals on each flight."
Ưu: "I think I missed the potential love connection my stewardess."
Ưu: "Everything about the flight and the food service"
Khuyết điểm: "Nothing"
Khuyết điểm: "Apart from delays it was a fine flight that got me to my destination safely"
Ưu: "No hassle. Organized."
Ưu: "It's possible to choose the meal"
Khuyết điểm: "The plane looks a bit old."
Ưu: "Great staff, on Time And quick luggage."
Khuyết điểm: "Food could have Been better..!"
Ưu: "Service mind staffs"
Ưu: "The flight was fine. I was moved from 4c to 21c. Wasn't really titled about that, but the plane was half full so it really wasn't a big deal."
Ưu: "For a short flight, one (1) hour, I was given a meal! I would definitely fly with Bangkok Airways again!"
Khuyết điểm: "-"
Ưu: "Free lounge is great"
Lead flight attendant was rude and not helpful. Very unprofessional.
boarding wheelchair flyer poorly done
Purchased additional baggage and the flight was canceled due to covid. When they rebooked us they didn’t carry over the extra baggage. They wanted to charge 3x the original ticket price for “added” weight… 6000 bhat for an additional 15kilo (which would of been easily covered by what we originally booked) took nearly 2 hours to work out and they only let us check in minutes before our flight boarded. Very unhappy.
Khuyết điểm: "I wasn't able to go on this flight, or on the trip at all due to the COVID-19 outbreak, and the airline has not responded to my request for a refund or credit yet."
Ưu: "We boarded and took off early"
Khuyết điểm: "A little bit bigger free water bottle"
Ưu: "The flight attendants were very attractive"
Khuyết điểm: "The flight was delayed 20 minutes."
Ưu: "Everything was ok"
Khuyết điểm: "It left late"
Ưu: "The flight itself was OK."
Khuyết điểm: "I had to check a bag. My friend, who is Thai, Called the airline and was given the price of 450 baht to check a bag. I called about an hour after that to actually pay for checking a bag and they told me that it was 1225 baht ($41). The other person had made a mistake and that the price was 1225 if I want to ship my bag. When I asked them About the discrepancy in price, the man was rude and told me that The other person had made a mistake and that the price was 1225 if I want to ship my bag. I had to pay the high price because I had no other way to get my bag to Phuket. Afterwards someone I met told me that the price for the Westerners is always higher but three times the price is outrageous and I will never fly with that airline again."
Ưu: "Cheap flight!"
Khuyết điểm: "Damage to luggage and their compensation is a pittance. Took the legs off my suitcase and gave me USD $6. The flight was very uncomfortable as AC is not used until up in the air, so we boarded and sat in 25C+ until we were airborne."
Khuyết điểm: "The speakers were too loud and the hostess can’t do anything about it."
Ưu: "The seat was comfortable and easy to use."
Khuyết điểm: "It was a very brief flight so it didn’t leave much for entertainment or food. The staff were a little abrupt, but mostly kind. For a couple of hours, it was okay!"
Khuyết điểm: "Luggage fees are exorbitant! $100 for two suitcases of 20 kilos."
Ưu: "I booked a flight and feet combo and the whole experience was well organized"
Khuyết điểm: "No snacks but whatever"
Ưu: "Fast to board Economical"
Khuyết điểm: "Too cold Didn’t know about luggage charge"
Khuyết điểm: "Missed thefkight"
Ưu: "Attentiveness of Aircrew."
Khuyết điểm: "Nothing"
Ưu: "Boarding was fast and the flight was comfortable."
Khuyết điểm: "We were delayed about 15 minutes, but they didn't say anything it just happened."
Ưu: "The seats were nice and boarding was quick."
Khuyết điểm: "The flight was a bit delayed, but not by much."
Ưu: "Kind crew."
Khuyết điểm: "Steep ascent with rapid pressure change, not gradual. Hot plane. Rough landing."
Khuyết điểm: "It would be nice if they gave us a little snack."
Ưu: "Friendly and easy flight. Good value for money."
Khuyết điểm: "As part of fly-n-ferry, the boat service was very poor - the worst I’ve been on in Thailand"
Khuyết điểm: "Quick easy flight. On time. Good service. New plane."
Ưu: "Seat was fairly comfortable"
Khuyết điểm: "The leg room was really small"
Khuyết điểm: "No explanation why a long delay and change of gate at DM airport"
Ưu: "The plane appeared clean, and they gave us complimentary small bottles of water."
Khuyết điểm: "They wouldn't allow me to eat some dried banana chips I had purchased at a shop outside the airport. I think they only wanted you to eat snacks purchased on the flight. Also, they required everyone to turn all electronic devices completely off during take-off, ascent, descent, and landing. They wouldn't allow you to use them even in airplane mode for some reason, despite most other airlines worldwide allowing airplane mode throughout the entire flight."
Khuyết điểm: "The service upon arriving to the airport was absolutely atrocious. We attempted to check in and the woman behind the counter gave us a huge problem. When I booked, I must have put the ticket under Susie instead of Susanne and despite showing her my passport she said I was going to be charged 800 baht to fix my name. It took two separate supervisors for them to realize that the passport number I booked with was in fact the same passport number I was presenting to them. I also wanted to check a piece of luggage and had to go to a different counter, waiting on another line to pay for the luggage. Not one person explained that upon landing in Bangkok for my layover that I would need to take my luggage off of the carousel and then repeat the process I did at the Chiang Mai Airport. It baffles me that they have no organization because prior to getting up to the counter, 4 people were clearly unhappy with the customer service. I would not recommend this airline company to anyone, in fact I would advise that people wouldn’t use it."
Khuyết điểm: "Missing an arm seat"
Ưu: "Super easy hassle free and nice staff :)"
Ưu: "On time"
Khuyết điểm: "Just serve water"
Ưu: "Bad experience. Waste my money."
Khuyết điểm: "Staff no help me"
Ưu: "Cheap and very cheerful. Great airline at great prices. Highly recommend"
Khuyết điểm: "First of all the flight was delayed, it's OK it happens. What we didn't like was having the boarder time be delayed on top of the delayed flight. Then we we finally arrived at our destination we had to wait for 10 minutes for a second set of busses to arrive. Then once we get into a building we have to walk up a flight of stairs with our suit cases. I was traveling with my 72 year old mother. Not impressed. It's one thing to delay flights it's another to make your passengers go through hoops to get to their destination."
Khuyết điểm: "This flight was 2 hours late"
Khuyết điểm: "Being charged an extra 5700 baht for weight!!! No warning of any possible charges. What is going on?"
Ưu: "Staff on plane was excellent"
Khuyết điểm: "Gate staff boarded everyone at the same time. They ignored priority boarding customers who had paid to be boarded first."
Ưu: "Everything was efficient and we'll run."
Khuyết điểm: "The airplane was not very clean."
Ưu: "Crew Snack"
Khuyết điểm: "Mechanical issue on plane Need to deplane and board another 2.5 hour delay"
Ưu: "Left 8 minutes early and arrived 45 minutes early. Baggage at carousel immediately."
Ưu: "Kind check in service and luggage allowance"
Ưu: "This was a short flight - 1 hour and twenty minutes. Staff were very polite. Had to check in at the desk. No online check in. Plane was very clean. A small bottle of water was provided on the flight. No complaints. I have travelled with regional airlines and discount airlines in other parts of the world and would have to say that the experience with Nok Air was superior."
Khuyết điểm: "No online check in."
Khuyết điểm: "Delayed 2 hours"
Ưu: "The flight arrived 20 earlier than scheduled."
Khuyết điểm: "We arrived 2 hours before flight, long immigration line and made it to counter for boarding passes 40 min early and they wouldn't let us on our flight, or give us a refund. Their next flight (3 hours later) cost double what we paid for our tickets. horrible experience"
Ưu: "Left on time and arrived early....No frills friendly service in brand new planes."
Ưu: "Staff was friendly. I wish you offered blankets in the aircraft because it was freezing!"
Ưu: "Excellent flight on a Q400 aircraft. Seating adequate for that type of plane and distance. Water and a small snack were offered to all. Departure from the gate on time, but 25 minutes taxiing, meaning arrival almost 10 minutes late. This is still "on time" as far as I am concerned. Staff very professional at all stages of the trip. Recommended."
Khuyết điểm: "DMK Airport is getting very crowded, even mid-week. I came from SGN on Nok Air. It took over an hour to get to the connecting, domestic gate. No signs in the International Terminal showing where the Domestic Terminal is, they are just supposing that everybody knows!"
Ưu: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
Ưu: "Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time."
Khuyết điểm: "Keep up great service standards"
Ưu: "Crew were great. Seating was comfortable."
Khuyết điểm: "Boarding seems a bit of a crazy process."
Khuyết điểm: "Very little. Just a great flight ."
Khuyết điểm: "More chairs at boarding gate in Bangkok, please"
Ưu: "Great service from start to finish"
Khuyết điểm: "Food"
Khuyết điểm: "Delayed with no announcements or explanation."
Ưu: "The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it."
Khuyết điểm: "It was early but that was our choice!"
Ưu: "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
Ưu: "The people at the counter helped me and were great"
Khuyết điểm: "Last minute wanted to check our luggage as the plane was boarding and almost caused us to miss our flight. Flight crew unhelpful and not friendly"
Ưu: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
Khuyết điểm: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
Ưu: "Flight was generally ok."
Khuyết điểm: "No power or USB ports."
Ưu: "Excellent staff"
Khuyết điểm: "NA"
Ưu: "New plane, service great, process fine."
Khuyết điểm: "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."
Ưu: "No delay, boarding smooth, crew excellent, leg room ok, nothing bad..."
Khuyết điểm: "Nothing"
Ưu: "The flight attendants are friendly"
Khuyết điểm: "The food is a bit “pedestrian”"
Khuyết điểm: "Extraordinarily uncomfortable seats"
Ưu: "Plane was clean. Staff were pleasant and professional."
Khuyết điểm: "Flight from TPE to SGN A321 was very comfy able."
Ưu: "On time Courteous Staff"
Khuyết điểm: "No in flight entertainment"
Khuyết điểm: "The flight was 3 hours late. My seat was wet when we boarded. I’m not sure it was really the crews fault, but still sucked and not a great experience."
Ưu: "Well worth the price"
Khuyết điểm: "All good"
Khuyết điểm: "We could not check in on line . Why? This reason made us have to waited in the long line"
Ưu: "The captain was friendly and informative"
Khuyết điểm: "The food was terrible and the staff was rude"
Khuyết điểm: "Food... only could have the fruit"
Ưu: "Food served inflight was excellent, new airplane, and comfortable legroom"
Ưu: "Comfortable seats, but that was about it. Just ok."
Khuyết điểm: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."
Ưu: "Unexpected charge of $450 to transfer planes in Vietnam. Worst purchase ever."
Ưu: "On time, lunch served, no problems."
Khuyết điểm: "No entertainment, but a very short flight, one hour, who cares?"
Ưu: "Bottled water and ample leg room pretty much sums up this short flight from Phu Quoc to SGN."
Khuyết điểm: "Crew at check-in counter was not friendly or helpful. Even though our pregnancy was documented a week earlier by Vietnam Airlines, she made us go through the same process, though we showed her we had the same form already in our possession."
Ưu: "The leg room is one of the best in economy class. At six feet tall, I was able to stretch my legs and not have my knees against the seat in front of us. The personal entertainment console worked perfectly with clear picture and sound, though the free headphones were uncomfortable. Boarding crew allowed us to cut in line since we had a 2 year old. Very appreciative for that, and appreciative for their sternness with those customers who were trying to slip in in front of us."
Khuyết điểm: "Crew on board came across as a little unfriendly, though professional seriousness might have been mistaken as annoyance. The food was passable, but definitely not quality. Sufficient amount of beverage was served."
Ưu: "Food: good recipes, shoved out hot"
Khuyết điểm: "Ticketing desk chaotic with apathetic staff; no sense of first-come-first-serve; you have to be firm about people cutting in front of you and be sharp when they open or close the stations. On the plane, crew performs responsibility checklist, not a smidgeon more; no sense of hospitality or gratiousness; cattle car mentality. Blanket received not in a wrapper and smelled of another person. Plane from Singapore late. Bus transit instead of jetway. Bus late; long time standing on plane waiting to exit."
Ưu: "The crew was nice, boarding was easy"
Khuyết điểm: "No entertainment and the business class seat doesn't lay flat all the way."
Ưu: "Overall my experience was good. Pros: seat are comfortable. The jet seemed more spacious than ANA airlines. Cons: workers know little English compared to ANA from checking in to the flight attendants. I think this was the most disappointing because the language barrier was frustrating when needing help going the right direction and having questions about checking in. The food was OK. The fruit tasted rotten and the food didn't seem as fresh either. The customer service was also mediocre. When I was on ANA airlines all the staff were very helpful and they seemed statisfied with their jobs. When I travel to ASIA again I will try and avoid Vietnam airlines."
Khuyết điểm: "See above"
Ưu: "Staff were excellent. Plane was nice and clean. I would not hesitate to fly with then again."
Ưu: "Efficient in time fight in an excellent aircraft B788-9"
Ưu: "Ground and air staff were pleasant and helpful"
Ưu: "Great safe airline. Friendly flight attendants. Roomy seats."
Ưu: "Stewards were friendly and helpful. Seats comfy. Take off and landing smooth. Highly recommend when traveling within Vietnam. Plus: they're a Delta partner do FF points!"
Ưu: "The flight had many open seats, the crew helped to board passengers efficiently, the food was plentiful and they even offered wine on a 3 hour flight. It was delightful."
Khuyết điểm: "There weren't individual entertainment systems."
Ưu: "On time, smooth flight"
Khuyết điểm: "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."
Khuyết điểm: "The lack of support to help us to rearrange flight. No explanation"
Ưu: "Very attentive to handicapped passengers. Which is me. Yhe flight is short yet they served a light lunch we seemed like a waste to. I had a coke. The plane was clean I love the hostess uniforms. Beautiful and very feminine. Refreshing in today's world"
Khuyết điểm: "For a short hop I have nothing to suggest. Perfect"
Ưu: "Did not have food so can't commen. This airline reminds me of Cathay pacific I really liked it. I have down Vietnam airlines several times Good English and on time. They know how to deal with people in wheelchair. I will fly every time I can"
Ưu: "No baggage charge, good comfortable plane."
Khuyết điểm: "It wasn't possible to check baggage through to Yangon despite it being advertised as a connecting flight. Very annoying to have to collect and re check in at HCMC airport while in transit."
Ưu: "friendly air crew"
Khuyết điểm: "limited film and entertainment"
Ưu: "Great set up and options for entertainment. Felt like the seats were a little bigger than other planes and plane was either fairly new or still in good condition. Was on time and the boarding process went quickly."
Khuyết điểm: "Food was mediocre but it is airplane food so no big deal."
Was 45 minutes late leaving for a 45 minute flight. Was hurry up and wait for what? We just sat their at the terminal
The crew was nice and helpful. Sits are a little bit too small for high people (there is no place for knees and you have to sit in a uncomfortable position).
It is a mistake to book with this company bad service from check in to pick up luggage
A space left for going to the toilet from the port side of plane to the starboard toilet in quite zone . Always stepping over people's feet up in the front economy seats.
Can one expect anything better in a low budget airline Let’s be real
I was moved to a row of empty seats and it made my flight very comfortable. Unfortunately I got sick on the flight but the attention received from everyone was first class and may very well have saved my life. Thank you Scoot.
Khuyết điểm: "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
Ưu: "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
Khuyết điểm: "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
Khuyết điểm: "All ok"
Ưu: "Crew were good."
Khuyết điểm: "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
Khuyết điểm: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Khuyết điểm: "Allow us to upgrade class"
Khuyết điểm: "I am not sure why they were delayed."
Ưu: "The Business Class bed was nice"
Khuyết điểm: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Ưu: "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
Khuyết điểm: "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
Ưu: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Ưu: "On Time No Frills.Overall Good"
Khuyết điểm: "Nothing"
Ưu: "Everything worked"
Khuyết điểm: "Nothing"
Ưu: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Khuyết điểm: "Could not recline chair"
Khuyết điểm: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Ưu: "Overall it was a good flight."
Khuyết điểm: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Khuyết điểm: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
Ưu: "boarding is thru gate and not tarmac"
Khuyết điểm: "food are expensive."
Ưu: "on time and departed early"
Khuyết điểm: "none. is budget airline"
Ưu: "On time."
Khuyết điểm: "Food"
Khuyết điểm: "The flight was delayed for over 30 mins."
Ưu: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
Khuyết điểm: "Boarding process Delayed flight"
Ưu: "comfortable seat"
Khuyết điểm: "No TV on plane"
Khuyết điểm: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
Khuyết điểm: "Temperature in cabin too warm on outgoing flight"
Ưu: "Affordable biz class"
Khuyết điểm: "Really poor food and flight was delayed 2 hours both ways"
Ưu: "previous flight arrived a bit late but captain did his best to make up the time"
Khuyết điểm: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Khuyết điểm: "Confort"
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Ưu: "The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent."
Khuyết điểm: "I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule."
Ưu: "Nothing to like"
Khuyết điểm: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Ưu: "Crew was cordial, helpful and patient."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Ưu: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
Khuyết điểm: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
Khuyết điểm: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Khuyết điểm: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Khuyết điểm: "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"
Khuyết điểm: "I had lost my luggage from Singapore to Maldives’s airport"
Ưu: "Early alert that flight was going to be 5 hours late."
Khuyết điểm: "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
Ưu: "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
Khuyết điểm: "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
Ưu: "Didn’t even get to go!"
Khuyết điểm: "Them giving me a refund"
Ưu: "afforadable fares"
Khuyết điểm: "cleaner cabin. There was visible stains on the floor in front of my seats and I'm supposed to put my bag there."
Ưu: "Smiling srewardess"
Khuyết điểm: "IF MY BAGGAGE WASNT LOST"
Khuyết điểm: "Excellent flight. No complaints, good boarding, friendly crew"
Khuyết điểm: "Not worth the price savings"
Ưu: "It was cheap."
Khuyết điểm: "Everything else. It is a budget airlines. Don Muang airport is awful compared to BKK. Lines are so long for everything. Even getting food has long lines in hot conditions. It really is necessary to get to the airport a long time in advance. For frequent travelers this is not good."
Ưu: "Crew was ok"
Khuyết điểm: "There was no beverage service per se. the cart came out, but I was never offered a beverage."
Ưu: "Quick, easy flight"
Khuyết điểm: "Nothing"
Ưu: "Again, it's good for a budget airline."
Khuyết điểm: "More legroom"
Khuyết điểm: "Great flight experience"
Ưu: "Great flight. Full but very good boarding process. Timely departure. Smooth flight and timely arrival."
Ưu: "It was good"
Khuyết điểm: "Nőt enough place"
Ưu: "I don't remember ordering food, but I got some and it was okay. Knowing AirAsia, I'd better check my card statement."
Khuyết điểm: "Why give out three or four zones for boarding but only use zone 1, then anything goes afterwards?"
Khuyết điểm: "It just does not make any sense to me that I would need to leave the airport, collect my piece of luggage, to then go back on the boarding pass/baggage kiosk, to then get on a larger line to drop off my luggage to then go to another desk where I needed to take a number to pay for my suitcase. I’ve traveled all over the world and have never experienced anything like this before."
Ưu: "Efficient loading of passengers. Friendly staff. Convenient to off load from both ends of plane."
Khuyết điểm: "Narrow seats very cramped when seat in front reclined."
Ưu: "Clean plane, air conditioning"
Khuyết điểm: "Bag fees; no free food, snacks or even water"
Khuyết điểm: "I got my second section e-ticket, but Thai ground staff didn’t allow me to transfer, so I have to exchange money and pay the visa fee, and then arrival Thailand, and hard to find a place to departure, also, the flight got delayed...."
Khuyết điểm: "They wouldn't let us on the flight, even though we applied for a Vietnam passport. They were rude and I. Addition to ruining my vacation, they didn't accredit me my money for another flight."
Ưu: "We arrived"
Khuyết điểm: "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
Ưu: "Very delayed with no announcements!"
Khuyết điểm: "Absolutely, no let room."
Ưu: "Really easy boarding process, clean, modern plane and good flight service."
Khuyết điểm: "No in-flight entertainment and could have more leg room."
Ưu: "Food was decent"
Khuyết điểm: "Sears were so uncomfortable. Did not recline. Sucked for a 4 1/2 hour flight. Could not rest comfortably."
Ưu: "Staff was friendly and nice. The boarding process was orderly and the plane was clean and modern."
Khuyết điểm: "Airasia is a budget carrier which will nickel and dime you. Carrie-on lugguage is very restrict on weight. The regular seat have little legroom. So it won’t be comfortable to anyone with size. Which leave leaves you with their HOT SEAT option. Even on international flight everything is al la carte, no free soft drinks. The price of checked lugguage can increase if not purchased at the time of booking. If you can jump though their hoops maybe no issue for you."
Ưu: "Great service. Beautiful flight attendants."
Khuyết điểm: "Seats were a bit uncomfortable Disorganized check in and boarding"
Ưu: "Nice equipment and price. On time."
Khuyết điểm: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
Ưu: "Hot seat was roomy."
Khuyết điểm: "Bought fully flexible ticket with express boarding but we were all loaded onto the same boarding bus so there was no express boarding. Everyone gets off the bus at the same time."
Ưu: "The price was cheap and with the value deal you get 20kg can choose a seat and get a small sandwich and water that's alright. Boarding was fast."
Khuyết điểm: "It was quite bumpy throughout both flight were I was wondering why it was perfect weather. Both my flights were delayed You have to pay for everything wondering why I don't have to pay for the toilet. =)"
Ưu: "We weren't able to pre-book baggage on a third party site, and the direct AirAsia site was crashing the day we had to book. The baggage cost more than the flight. Never again."
Khuyết điểm: "Baggage cost"
Ưu: "The flight itself was very reasonably priced."
Khuyết điểm: "They charged us for a checked bag and it is on a sliding weight scale. If you check your bag be prepared to pay more if it is over 15kilograms. Also, there is no complimentary beverage service. Snacks and drinks are available for a fee. The seats are pretty small. If you have longer legs expect them to hit the tray table even when it's in its full upright position."
Khuyết điểm: "nothing"
Ưu: "It is a good option for an affordable airline."
Khuyết điểm: "There weren't tvs or complimentary food or drink. But I know this is because it is a budget airline. Also, the seats are very cramped."
Khuyết điểm: "The pilot Disney inform about the duration of the flight and didn't warn about upcoming tribulations."
Khuyết điểm: "Even for a reduced fare, I've never been on any other airline that even makes you pay for water. I've flown many other reduced fare lines that still offer you a beverage and a small snack, even if only peanuts or pretzels. That this flight offers no beverage or food without payment is disappointing."
Ưu: "Flight was on time"
Khuyết điểm: "Flight id designed for people who travel super light. Tourist who do not read reviews are taken by surprise at the last moment (at the registration desk) and have no choice but to buy the second ticket for their luggage. The web site does not fully disclose luggage policy. No leg room"
Ưu: "Not much of anything this discount carrier is only cheap if you like traveling with just the cloths on your back."
Khuyết điểm: "4kg of luggage costing 1600 baht. You dont even get a drink of water for free."
Khuyết điểm: "Luggage fee should be more clear when booking"
Ưu: "Fast boarding. On time."
Khuyết điểm: "No snacks - not even cookies or nuts. No TV. Seats did not recline. But they did go out of their way to try to sell Air Asia souveniers"
Ưu: "Flight was good"
Khuyết điểm: "Tried to check bag online (600 baht) but Air Asia site rejected several credit cards. Checked bag at airport for 1100 baht - ripoff"
Ưu: "Not a thing."
Khuyết điểm: "I will never fly with AirAsia again. Absolutely no service on an international flight is rediculous."
Ưu: "Overall all went very well with no shortcomings. It was ahead of schedule."
Khuyết điểm: "Well the only thing to make crew/ overall experience EXCELLENT would be more really pro-active, caring sevice mentality ... but really it verged on EXCELLENT anyway, just because I have no criticisms. Well done!"
Khuyết điểm: "Caution if you wait to pay for luggage at the terminal, you willget robbed. A 22kg extra bag cost $280 USD . More than the cost of 3 passengers to fly from Bangkok to Pucket"
Khuyết điểm: "I understand cutting back on certain physical luxuries (i.e. space, water, snacks), but when you cut back on customer service is when I sever ties."
Ưu: "You get what you pay for"
Khuyết điểm: "Absolutely no leg room. I'm 5'9 so I know I'm tall, but I manage on normal flights perfectly fine. The seats lean forward so in the upright position you feel as if you are falling forward. Terrible comfort but it was only an hour flight so I survived. Anything longer than the hour from Phuket to Phi Phi, I would never fly this airline. Like I said, you get what you pay for."
Ưu: "Getting on board plane."
Khuyết điểm: "There was a 40 minute delay. No information for other passengers for flight after us. So hence chaos for our flight."
Ưu: "Helped me with additional baggage and didn't exploit that I had forgotten to book my luggage."
Ưu: "Cheap flight."
Khuyết điểm: "You pay more than the ticket for each piece of check in, for each leg, which has a nominal weight limit of 15kg. No outside food or drink. Tiny seats, which for a 6' male, had severe legroom issues with a bottle of water in the seat pocket."
Ưu: "On tine"
Khuyết điểm: "Uncomfortable seats"
Khuyết điểm: "Had to pay $36US for each checked bag for each segment of the trip. So for two of us with a stopover enroute to Chaing Mai, had to pay $144US. Will never fly Air Asia again. And I will be wary of using Kayak, as we were not sufficiently warned other than - Airlines may charge extra for baggage."
Khuyết điểm: "I booked for luggage and there was no record in the airline of it, so I had to pay again"