Rude gate staff, not much service on plane
Never flew could not board cause of delay in Covid test resolute then was ask to pay 4 thousand to rebook
Ưu: "The first meal was awesome! The second one was so-so."
Ưu: "This was not to positive off a flight."
Khuyết điểm: "Boarding easy, I am Handicapped, but arrival was a joke. Was never offered assistance. After 12 hours on a plane with braces on both legs you have to walk about a half mile to baggage and stand in lines to get out."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "Not much"
Khuyết điểm: "Crew could have been friendlier, food looked and tasted like slop. Passengers were standing and walking around all the time"
Ưu: "Comfortable chair foods and wheel chairs awesome"
Ưu: "Crew amazing, very polite and helpful."
Khuyết điểm: "Was great, I slept most the way"
Ưu: "Good service, 6 hour flight with 2 free meal!"
Khuyết điểm: "my travel trip from Kuala Lumpur to Korea and return face critical situation during landing at both airport ( Incheon and KLIA). I WOULD LIKE TO SUGGEST KOREAN AIR HAS TO CHECK YOUR TYRES CONDITIONS BEFORE TAKE OFF. I WILL NOT FLY WITH KOREAN AIRLINE ANYMORE"
Khuyết điểm: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
Ưu: "Flight, weather, crew interaction was all great."
Khuyết điểm: "They dont give us socks for our feet or tooth brushes or mints or anything. One small bottle of water for a 15 hour flight doesnt cut it, sorry! This is one CHEAP AIRLINE!"
Ưu: "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
Ưu: "Clean and nice crew"
Khuyết điểm: "Food choices and not as comfortable as I had hoped"
Ưu: "I love Korean Air. Can't say enough good things about this airline. I fly Korean Air whenever I can."
Khuyết điểm: "Simple meal but a short flight."
Ưu: "The general service was amazing. The flights were all super clean, well stocked (they still provided headphones, pillows, and blankets) and nice newer planes. The crew was great as well, their English was pretty good and I never had any issues."
Khuyết điểm: "My original seat assignments were not found so I lost my window seat on one flight."
Khuyết điểm: "None"
Khuyết điểm: "Incheon airport transfer has been always bad. Min 1.5h transfer time might be needed unless you are ready to run."
Ưu: "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
Khuyết điểm: "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Ưu: "I liked that it was a seemles, smooth and easy operation during the entire trip from departure to arrival. Thank you for making traveling a pleasant and dreamy experience!"
Khuyết điểm: "There wasn’t anything I didn’t like."
Ưu: "The staff is friendly and helpful"
Khuyết điểm: "There wasnt anything i didnt like for this flight"
Ưu: "I was not expecting that it exceeded my expectations, it was better than my favorite airline. First time I ever eat all the food they served in an airline. The crew were excellent, they're always there- I don't know if they ever rested throughout the duration of the flight! Not to mention, they are all friendly."
Khuyết điểm: "Nothing! I wish I won't see things not to like in my future flights with them."
Ưu: "I had a safe flight"
Khuyết điểm: "The food selection was awful,and the crew was rude about altering if you didn't like what was available"
Ưu: "Leg room, choice of food and everall services"
Ưu: "Much more legroom than I've ever experienced in economy class. Also the sound system for classical music was better than I've experienced before."
Khuyết điểm: "The thirteen-hour flight was tiresome -- but less so than breaking up the flight into shorter flights and layovers."
Ưu: "The cabin attendants were very attentive. Food and beverages were appreciated. Hot cloths to refresh ourselves were also appreciated. Needless to say, the skill of the personnel in the cockpit is also acknowledged. The blankets, pillow, and water were also a nice touch."
Khuyết điểm: "The seats were comfortable, but I wish they had more cushioning for this long flight."
Ưu: "Aircraft was extremely comfortable. Check-in and boarding process very efficient Service was amazing!"
Ưu: "Didn't have any problems and the attendants were always helpful. Nice big screens to watch movies."
Khuyết điểm: "One attendant, a Korean guy, was a bit strange. Told him I lived in Korea and didn't need the arrival card, but he insisted I take it. Ooooooookkkkkkkk...???"
Khuyết điểm: "As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports."
Ưu: "Service and leg room!"
Ưu: "The selection of fellow PAX, the cabin staff"
Khuyết điểm: "Concorde was better"
Ưu: "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."
Ưu: "The experience was good attendants are friendly and food was good we were fed snacks breakfast and dinner also free entertainment"
Khuyết điểm: "Could have had more options in terms of movies on the flight, such as more South Asian and more Western movie options. They also had a limited drink selection, and the wine was not that great."
Ưu: "Seat comfort, space, and service."
Khuyết điểm: "Nothing was disliked on return flight"
Ưu: "Leg room was good"
Khuyết điểm: "Too tight beside neighboring seats"
Khuyết điểm: "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
Ưu: "The crew were very friendly and helpful. I appreciate how attentive they are."
Khuyết điểm: "Kids in business class. Do not like that. They're loud and needy. I pay a lot to feel relaxed and enjoy peace. Need more tv shows and better ones. Censoring movies made it hard to understand certain parts."
Khuyết điểm: "Food was not that good. poor film selections."
Ưu: "It is a very good airline. Friendly stuff, good food and most important, have space for the legs. If prices will be cheap, hope to fly with them again too."
Khuyết điểm: "Was a bit late for deporting, but only around 20 minutes."
Ưu: "Nothing special to like but overall I don't have any complaint"
Khuyết điểm: "I wished airline mentioned to me that my neighbor passenger is injured that the person needs special help from crews. I had a little issue to go bathroom and while seated i couldn't moved much freely."
Ưu: "Lots of bathrooms available. Bathroom dedicated for females. Toothbrush/paste/slippers provided. Labels for passengers can stick to the headrest to indicate if they want to be woken up for meals. Free alcohol. Friendly staff."
Khuyết điểm: "Dry air. Even though I affixed the label to be woken up for meals, I wasn't woken up when they were serving instant noodles for a snack. I asked if I could have one after I had woken up and they asked for my seat number. I showed them that my seat was in the exit row, but never got my instant noodles, even though I saw them all ready to go in the galley. Maybe they only have a limited amount."
Ưu: "loads of entertainment options to pass the time crew was very accommodating and friendly tasty food and drinks seating space for economy is great"
Inside the airplane is hot.
They gave me the seat next to a very large person!!!
I like the airlines but because I used to fly with Japan airlines.this time not much entertainment and delayed flights and not comfortable compare to my previous flight. Food is not good. Flight attendant are confuse. I had to help other rider because they skip to serve him food.Over all is not Japan airlines that I used to ride.
JAL is a very good airlines. However they insist on mostly Japanese language entertainment, with some Hollywood movies. Food is OK. I prefer traditional breakfast like eggs, bread, sausage, omelate etc. But not pasta..which I got during Tokyo Seattle flight. Also their lunch dinner entries were not western, at least they can have that option. They have good Miso soup.
Ưu: "The seats were comfortable, the plane was empty so could move for comfort"
Khuyết điểm: "The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancing"
Ưu: "crew was amazing"
Khuyết điểm: "nothing. amazing flight"
Khuyết điểm: "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
Ưu: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Khuyết điểm: "Nothing. The experience for international economy was perfect."
Ưu: "Happy crew."
Khuyết điểm: "more selection of hollywood movies"
Khuyết điểm: "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
Khuyết điểm: "food"
Ưu: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Khuyết điểm: "N/A"
Ưu: "Perfect in all aspects. Will use them again for all my flights."
Ưu: "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
Khuyết điểm: "in-flight Wifi is not working"
Ưu: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Khuyết điểm: "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
Ưu: "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
Khuyết điểm: "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
Ưu: "Excellent service - delicious meals"
Ưu: "I loved the food and presentation. The service was excellent, very attentive stewardess."
Khuyết điểm: "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."
Ưu: "Politeness. It definitely stands out."
Khuyết điểm: "Coffee. It just didn’t taste good to me. But they had wine!"
Ưu: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Khuyết điểm: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Ưu: "Service and staff was good"
Khuyết điểm: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
Ưu: "Check in process and counter Agents were very helpful Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Economy seating the best in the business."
Khuyết điểm: "Old movies"
Ưu: "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."
Ưu: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Ưu: "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
Ưu: "Food served was actually pretty good."
Khuyết điểm: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
Ưu: "Nice people, good food"
Khuyết điểm: "Old-=fashioned business configuration"
Ưu: "Staff was great and plane was clean"
Khuyết điểm: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Ưu: "Everything was perfect - crew, food, service, comfort, entertainment."
Ưu: "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
Khuyết điểm: "None"
Ưu: "The crew and service."
Khuyết điểm: "No entertainment. No snack either."
Ưu: "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
Khuyết điểm: "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"
Ưu: "Last minute accommodation for Muslim meal was awesome!"
Khuyết điểm: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
Ưu: "Direct flights from San Diego to Narita. Easy connections for other countries. Good food. Luggage allowance."
Khuyết điểm: "Seats are a bit hard and do not recline enough. Would trade legroom for more angle on the seats."
Ưu: "Extremely nice flight attendants, little toothbrushes in the bathroom, pretty decent meals. I would definitely flight with again."
Ưu: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too! Super nice check in agent as well."
Khuyết điểm: "Nothing!"
Ưu: "Service was excellent."
Khuyết điểm: "Seat felt stiff but felt well rested after flight"
Ưu: "JAL is the best airline I've ever flown."
Khuyết điểm: "Food isn't to my liking but was good."
Ưu: "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
Khuyết điểm: "Nothing"
Ưu: "Since I had back pain,I really like that I could checked in two luggages. Thank you so much!!"
Ưu: "I like the food they served during the flight. It very well-thought meal and delicious at the same time. I also like the latest movies on board. We also arrived 20 minutes early! It was absolutely smooth and relaxing flight."
Khuyết điểm: "Only 30 people were not priority boarding (including me). Not being Japanese makes you a second class citizen on Japan Airlines."
No pillow provided, crew very friendly
The crew was very friendly and professional. The food was great. The check-in process took a long time, more than 20 minutes.
Ưu: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Khuyết điểm: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Khuyết điểm: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Ưu: "Crew were amazing and great entertainment"
Khuyết điểm: "Boarding could be better"
Ưu: "The service was excellent"
Ưu: "Amazing crew. Seat needs more padding."
Khuyết điểm: "Memory foam seats"
Ưu: "crew handled the tough crowd well, but were not extremely hospitable"
Khuyết điểm: "food was disgusting"
Khuyết điểm: "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
Khuyết điểm: "Reservation online"
Ưu: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Khuyết điểm: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Ưu: "Excellent service"
Khuyết điểm: "More tasty snacks throughout the flight"
Ưu: "Boarding went smoothly, crew extremely curtious and helpful."
Khuyết điểm: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Khuyết điểm: "Food could have been better."
Ưu: "The crew was great as usual. The food was good"
Khuyết điểm: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Ưu: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Khuyết điểm: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Ưu: "Excellent customer service, helpful staff"
Khuyết điểm: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Ưu: "Singapore airline is amazing, great service and quality entertainment."
Khuyết điểm: "None"
Ưu: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Ưu: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Ưu: "all of SQ"
Khuyết điểm: "nothing"
Ưu: "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
Khuyết điểm: "Absolutely no complaints"
Ưu: "Everyone was very attentive and nice. The leg room is decent ."
Khuyết điểm: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
Ưu: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Khuyết điểm: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Ưu: "Great experience"
Khuyết điểm: "Seating arrangement was bad"
Khuyết điểm: "The seats and there is not much leg room"
Ưu: "It was good"
Khuyết điểm: "Nothing"
Ưu: "Service was spot on and food was good. Very comfortable flight overall."
Ưu: "More leg room than other airlines, superb service and excellent food!"
Ưu: "Comfortable seats roomy 30kg allowance good a ttention form staff witohut fussing'"
Khuyết điểm: "nothing"
Ưu: "fast crew service friendly staffs. clean toilet"
Khuyết điểm: "everything was good"
Ưu: "I liked there was an opportunity to bid on an upgrade"
Khuyết điểm: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
Ưu: "Again very friendly and efficient service ."
Khuyết điểm: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Ưu: "everything are okey"
Ưu: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Khuyết điểm: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Ưu: "The trend to offer more comfort in Economy Plus and similar leads, of course to less comfort in normal Economy class. The ticket price was certainly attractive but it is doubtful that it was good value. Economy Plus might not be good value either."
Khuyết điểm: "Barely enough legspace. Some seats recline more than others, if you're sitting behind one of those you're out of luck."
Ưu: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Ưu: "Red wine was good"
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ưu: "Best serves ever will fly every time"
Ưu: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Khuyết điểm: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
Ưu: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Khuyết điểm: "Nothing negative to report"
Ưu: "Friendliness of crew"
Ưu: "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."
Ưu: "Attention to detail, good leg room, entertainment options and a brand new plane"
Khuyết điểm: "None"
Ưu: "the service on the flight was the best I can ever recall having."
Ưu: "It's good that they have vegeterian options"
Khuyết điểm: "Indian food was stale"
Ưu: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Khuyết điểm: "nothing"
The flight staff were polite, seats were comfortable, and we reached our destinations on time. This was my first time traveling first class since the pandemic. The difference in service was dramatic and made me seriously regret having paid three times more for a first class ticket. Specifically No Sky Cap lounge - One of the main reasons I traveled first class was to use the Sky Cap lounge since we were going to have to wait for our flight for several hours at PDX. PDX Sky Cap would not allow us to enter as first class passengers. The receptionist said we needed to have their American Express Card. Further the Las Vegas Sky Cap lounge is permanently closed. Food - Our first flight was early in the morning, so I thought no need to grab breakfast in the airport, I'm traveling first class. The only food we were served or offered between LAS and PDX was Biscoff cookies. Our return trip was the same. Seems the days of being served a hot meal in first class are long gone.
Ưu: "Crew and service was amazing"
Khuyết điểm: "Paid $28 for internet and it didn’t work"
Ưu: "Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy."
Khuyết điểm: "Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too."
Ưu: "Good services in anticipating our next leg"
Ưu: "Amazing crew and food and entertainment selection!"
Khuyết điểm: "Honestly nothing it was perfect"
Khuyết điểm: "On time flight"
Ưu: "Plane was clean & modern"
Khuyết điểm: "More leg room"
Khuyết điểm: "Stop charging for checked bags"
Ưu: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Khuyết điểm: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Khuyết điểm: "Seats hardly recline. Very difficult to sleep in this red eye flight."
Ưu: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Khuyết điểm: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Ưu: "Flight attendants thank SkyMiles members by name at some point during the trip, very friendly."
Ưu: "Crew was great"
Khuyết điểm: "Hot in the plane and the landing was uncomfortable"
Khuyết điểm: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Ưu: "Everything was good except for the entertainment consul for one of our seats."
Khuyết điểm: "The entertainment consul for one of our seats kept going out and had to be restarted 4 times. It still didn’t work properly but we gave up trying to get it fixed."
Ưu: "great trip and crew"
Ưu: "Direct flight on time"
Khuyết điểm: "All good"
Ưu: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Ưu: "I was moved to an end Seat, as I was in constant leg pain."
Khuyết điểm: "I was zitting against my Neighbor as the Seats are so narrow."
Ưu: "Flight was quiet and comfortable."
Khuyết điểm: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Khuyết điểm: "I was placed on an earlier flight as soon as I arrived at the Portland airport. The flight was full, there was no room for my bag in the overhead bins. The bag was checked, not to just Seattle but all the way to Venice. Well, surprise, surprise, the bag was lost on the way to Venice. KLM does not allow enough time in Amsterdam for luggage to make a connecting flight."
Ưu: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Ưu: "Every Delta employee that we encountered was professional and pleasant"
Ưu: "I like everything!! From now on I'm going to travel with Aeromexico Very comfortable great service friendly."
Khuyết điểm: "Everything was great!"
Ưu: "On time, free beer , good price"
Khuyết điểm: "No movie, no charging telephone"
Khuyết điểm: "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"
Ưu: "Got to fly on the a brand new 737-900 and had plenty of room to fit my laptop so I could work. Friendly crew, didn't feel like a farm animal being herded on to a transport to be taken to slaughter like I do on other airlines."
Khuyết điểm: "In flight WiFi was inoperable for most of the flight making it hard to work."
Khuyết điểm: "Leg room"
Khuyết điểm: "Gate attendant was extraordinarily rude"
Ưu: "really great service, arrived early, as good as it gets."
Ưu: "none of it"
Khuyết điểm: "It was Terrible I will never do it again"
Ưu: "Better seats"
Khuyết điểm: "The seats"
Ưu: "Every flight was efficiently set for boarding. Flights arrived a little early both times. Great on-board crew!"
Ưu: "Typical flight, all went well. Special services picked me up at the plane."
Khuyết điểm: "Condition of the airplane"
Ưu: "in economy class"
Khuyết điểm: "very hard seats with not enough legroom."
Ưu: "Friendliness of the staff"
Khuyết điểm: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Ưu: "fast efficient and directions are pretty clear tons of delicious food available at PDX to bring plane was comfortable and roomy"
Khuyết điểm: "long lines through security"
Khuyết điểm: "Seating has gotten WAY too tight. Will not do that again ... discomfort, inability to even stretch a little bit caused painful nerve flare?"
Ưu: "I liked the in-flight service and the complimentary snacks and drinks despite the short trip."
Khuyết điểm: "I did not like that there was not enough room for our 50L Osprey backpacks to be placed under the seats."
Ưu: "The crew and the flight were all very pleasant. Highly recommended."
Khuyết điểm: "Unfortunately the trip was marred by being stuck on the tarmac for the better part of an hour while we waited for out gate. Even when it became available however, we were forced to wait while ATC sent every other plain taxiing through our route which was clearly visible from our vantage point. Not an issue with Delta per se but nonetheless it left us all exhausted and frustrated."
Ưu: "Professional and efficient"
Khuyết điểm: "I am 5'3". My feet never touch the floor, which is quite uncomfortable after about an hour."
Ưu: "Crew was wonderful"
Khuyết điểm: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Ưu: "We didnt have food or entertainment because the flight was short."
Khuyết điểm: "There was nothing that I didn't like."
Khuyết điểm: "Snacks if possible"