Traveled in business class and all they offered, besides liquor, wine and other refreshment, were chips and cookies...really?!
Due to previous flight not getting to Dallas until two hours after it should have, I missed my connecting flight. Then I was on standby for last flight out for the night. Originally I was 6th on standby list, but by time it came to board I was 14th on list somehow. When boarding I was last to be able to board and was walking towards the plane when someone with ticket showed up very late causing me to get booted from flight. I ended up having to stay the night in Dallas and hope to get on the next days flights as a standby passenger. Worst travel situation in quite a long time.
Delayed flight, missed all my connections. They re-routed me on a 20 hr series of flights, charged me $230 for one extra bag, because of all the steps in the new flight that THEY set up because of THEIR delay. Absolutely unhelpful/unempathic counter help. This was easily one of my worst trip experiences, and I fly a lot.
American's movie selection is not great and the user interface for selecting a movie is really not easy to use.
Ưu: "It was comfortable"
Khuyết điểm: "Everything was good"
Ưu: "Can’t say that...crew was professional but lacking good service attitude.No smiles, Nothing special."
Khuyết điểm: "I loved the seating on that plane with a 2x4x2 row."
Ưu: "That the flight ended"
Khuyết điểm: "Everything. In a flight from Miami/Orlando (full of families) you are not allowed to choose seats, at the gate (where you supposed to change seats) the staff was rude, inside the plan people make their own changes and it gets a mess. Terrible experience."
Khuyết điểm: "No deberían cojerse los artículos personales de los pasajeros"
Khuyết điểm: "Not allowed unleashed dogs to take my seat or be in my flight"
Khuyết điểm: "The landing was very rough from Nashville to Dallas"
Khuyết điểm: "Seat space"
Khuyết điểm: "Delay upon delay"
Ưu: "Seat was okay. Crew was definitely amazing."
Khuyết điểm: "I wish the seats were even just an inch wider and more legroom for really tall people like myself."
Ưu: "On board crew was great!"
Khuyết điểm: "Be on time! Flight was initially delayed 2 hours, supposedly for weather, but other airlines were flying to same location with no problems. Delay caused me to be rescheduled on 3 hour later flight. When I landed, initial connecting flight was boarding so was able to run to gate and get on anyway."
Ưu: "Customer service"
Khuyết điểm: "The planes having chargers and the WiFi working"
Ưu: "Nice seating"
Khuyết điểm: "They asked who would give there seat up for 600$ future flight credit and The first two people could be eligible. They ignored me (who was first) for a white couple who Came after me, and they got chosen and got the flight credit, but I was as clearly first. So I think it was more of a racist matter"
Khuyết điểm: "No gogo WiFi"
Ưu: "Customers service. The crew was awesome. They're good to me when I was sick."
Ưu: "The gate agent in Columbus was in a wonderful mood."
Ưu: "Our seat upgrade was great. had plenty of leg rooms. Staff was attentive and flight was once again comfortable."
Khuyết điểm: "Took a while to embark on time. The in flight usb on all of our seats wasn't functioning at all. At least the entertainment portions was working."
Ưu: "The flight was on schedule."
Khuyết điểm: "They ran out of good food choices and only had the snack plates left."
Ưu: "The pilots managed the turbulance and landing in the moutains beautifully."
Khuyết điểm: "The gate was vhanged three times...announcements unclear."
Khuyết điểm: "It was canceled and our trip has been delayed a day."
Ưu: "I found the crew to be nice and friendly and the breakfast was good."
Khuyết điểm: "It seems like American Airlines has lived up to its reputation. More seats in a plane and less comfort. On top of that, the entertainment system has not been upgraded since the 70's. TV monitors in the middle and everyone has to watch the same thing. Of course, the sound system did not work for one entire side of the plane so I could only watch the movie and not hear it. If you are not going to have individual monitors for each seat, allow your passengers to what from their mobil devises like almost all other airlines are doing."
Khuyết điểm: "Food was terrible and the audio was broken for the entire plane and couldn't watch the movie they played on the flight."
Khuyết điểm: "My flight was not only delayed by two hours, it was also cancelled at the time of departure. The weather was clear, no reports or reasons as to why flight was cancelled. We had to rebook another flight to our destination at another airport 5hours away, the next day, no reimbursement or upgrade for travel delays"
Khuyết điểm: "Racist gate agent made me check my baggage even though it fit."
Ưu: "everything was on par to most travels until we got to miami."
Khuyết điểm: "they lost a container of bags for over 2 hours!! i was supposed to have a 6-hour layover (i had 2 separate tickets) and had a spa appt at the ritz i had to cancel and pay for because you couldn't locate a container of bags for 2-hours. i feel bad for people with a connecting flight who didn't get home with their luggage. ruined the homecoming."
Khuyết điểm: "My flight IB 4190 from DFW to Paris on 11/11/17 @ 17:55 was operated by American Airline. I was denied to pay for my second check in bag for the simple reason that I didn't buy my ticket with American Airline!! According to American Airline agent (Danielle) at the counter, a ticket purchased with Iberia only allow 1 check bag for free and you are not allow to check in an additional bag. I called the travelling agency and Iberia customer service agent (Jose) while I was at the airport. They both told me that I should go with the luggage rule of American Airline which allow passenger to pay for a second bag. Danielle refused to talk to both agents I called. I need someone to tell me how my luggage can be send to me to Paris please. I had a very bad experience with this trip. Please help clarify the discrepancy!"
Ưu: "Couldnt check in because kayak booking didnt give the right info for my flight. Kiosk couldnt find me....so much stress..."
Khuyết điểm: "Had to stand in line to talk to finnair, aa, and used the kiosk 3 times. Nobody could help, ticket info wasnt right."
Ưu: "I was in Business class and had some room to spread out."
Khuyết điểm: "Flight was delayed by almost three hours. Crew provided NO service, but it was a late flight."
Ưu: "I am happy to have made it to my final destination."
Khuyết điểm: "This was a disappointing experience to say the very least. The boarding process in Quito was chaotic to say the least. The AA staff did not make an effort to maintain any kind of order. My husband and I are both enrolled in the AA frequent flyer program and had at least 6 people cut in front of us while on-line. When we finally approached the AA representative, Dayana Gómez, She was rude and not helpful. Our seats on the UIO-Dallas flight did not even recline. We sat completely upright for the duration of the 6 hour overnight night flight into Dallas."
Khuyết điểm: "American refused to board me becouse LAN did not send the reservation to AA system. Flight was full and AA did not even talk with me about what to do. They just unloaded my bag allready checked to MIA.. After two hours standing at LAN counter they changed my flight to Lima and than to Miami. I came to Miami 12 hours late, very disappointed by this service. According to AA my ticket was never confirmed by the airline !! How can you sell it to customer ??"
Ưu: "The crew was very nice"
Khuyết điểm: "How late the flight took off How tight the seats were Entertainment if you want to call it that was barely visible from our seats"
Ưu: "I liked that the internet connection was free because I am a T-Mobile customer."
Khuyết điểm: "Boarding the plane was a bit clumsy. I felt like everyone was tripping over each other since the front of the plane was boarding first."
Khuyết điểm: "i ask the crew for help to locate my luggage because we didnt pick it up after we landed in chicago for custom check! we were told in thailand that our bag will be going to wichita and we did not need to pick it up in chicago, when i try to do the self check in their machine didnt work! so i had to wait in line, and then wheni ask the crew member for help to locate my luggage she said she is too busy!!!!!"
Ưu: "Very comfortable and nice staff"
Khuyết điểm: "Had a 2.5 delay on one of my connectors from NY to Madrid. Was worried I wouldn't make my flight to Vigo on time, but I did!"
Ưu: "The guy at the check in counter was awesome, even though his English wasn't great. He upgraded me to the exit row seats since my legs are long; usually you need to pay for this. The seats were huge and comfortable, though the arm rests didn't move, so you could stretch out (the flight wasn't that full)."
Khuyết điểm: "One flight attendant was basically rude to everyone. She was so comically unfriendly that people on the plane were actually mocking her (for good reason). She refused to explain to us how the emergent slide worked. We asked because the visual instructions on the door were different from those in the seat back pamphlet. In fact, I still don't know which directions are the correct ones (they were contradictory)."
Ưu: "Timeliness of the flight and the crew were excellent."
Khuyết điểm: "Uncomfortable seats and couldn't find streaming entertainment options that were mentioned."
Ưu: "I didn't like at all. I will never fly with this airline ever again"
Ưu: "only the low fare; which wasn't worth the experience we endured. i do not plan to use them again!"
Khuyết điểm: "that was much too long a flight to be to be put through such an inferior"
Ưu: "The wifi service and very enthusiastic flight attendant!"
Khuyết điểm: "The food was bad"
Ưu: "Can't make my stars better on the survey. My flights were great. Great people...kind."
Khuyết điểm: "The flight attendant was the rudest one I have ever encountered in 47 years. She had short stacked blond hair. Her name tag was covered. She was rude to me and very rude to another passenger. She should be disciplined."
Khuyết điểm: "No food, no good entertainment"
Ưu: "Polite, friendly helpful staff. Plane left on time."
Khuyết điểm: "There were no window or aisle seats available for free, so I had to pay for the extra cost seats."
It was great. Glad to be going home!
Delayed flight Complete mess boarding
Flight was cancelled by the airline, the morning of the flight.
The check in process was very hectic and slow, then there were two additional check points that were unnecessary. Overall I would think twice about flying in and out of Madrid next time I go to Europe. Iberia was o.k. except for the check -in flight crew were efficient, but not overly friendly.
Flight was good food mediocre seats mediocre for coach extra.
Khuyết điểm: "They lost my suitcase"
Khuyết điểm: "Flight arrived late, didn’t land at the specified time. Loss the connection."
Ưu: "We landed a bit early"
Khuyết điểm: "We didn't get the seats that we paid for. And all we could get was the last row."
Khuyết điểm: "Awful awful baggage collection in Madrid - longer than. One hour"
Ưu: "Service was a bit lacking. Due to extra security measures at the gate, we did not have time to get enough food in the terminal to bring on board with us so needed to order a sandwich and drink. The on screen food order system did not work, and it was difficult to know when we could request food."
Khuyết điểm: "More attentive flight attendants and better explanation of when food and beverages not purchased in advance could be ordered."
Ưu: "The food included veal."
Khuyết điểm: "Departure was 1 hour delayed."
Khuyết điểm: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Khuyết điểm: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Ưu: "Arriving at my destination, safe, sound and on-time."
Khuyết điểm: "The crew could have been a wee bit more friendly/looked like they didn't hate their job. The onboarding process was just short of disastrous."
Ưu: "On time"
Khuyết điểm: "The small space between seats"
Khuyết điểm: "I had to call Kayak to get the confirmation code to check in online, as this was not provided by Kayak in their receipt for the eticket. Otherwise the flight was fine."
Ưu: "No issues — all good. Departure & arrival times as scheduled. Food & entertainment marks are low b/c they don’t apply (there should be an N/A selection as an option)."
Ưu: "Movies, organized boarding"
Khuyết điểm: "Crew unhelpful arrogant"
Ưu: "Liked that each seat had its own screen for viewing and the selection of movies."
Khuyết điểm: "We specifically paid and picked seats in advance towards the front of the plane and when we checked in at the counter the day of they reassigned us to different seats that they choose at the back of the plane without giving us any type of explanation for doing so. What was the point then in charging us extra to pick our seats?! Also when the person in front of you reclines their seat back you are left with very little room."
Ưu: "on time"
Khuyết điểm: "very uncomfortable plane/ seats"
Ưu: "Everyone was very nice"
Khuyết điểm: "Some more space"
Ưu: "The flight is barley an hour so nothing was served. I was glad I had water on me. Other wise it was a easy flight"
Khuyết điểm: "It was hard to hear the woman when we were boarding."
Ưu: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Khuyết điểm: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."
Ưu: "Our seats were very comfirtabke"
Khuyết điểm: "Nothing, it was all great!"
Ưu: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
Khuyết điểm: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"
Ưu: "Heathrow Airport has a lot of stores to keep you occupied"
Khuyết điểm: "Late notice of where our gate was located. By the time we got the news, we went to our gate and the people were already boarding"
Ưu: "Relatively cheap flight"
Khuyết điểm: "Zero legroom. My legs were in aisle."
Ưu: "Every thing special the staff generaste thy was perfect"
Khuyết điểm: "Nothing"
Ưu: "Everyone is doing his job correctly and nicely. Nothing special to add"
Ưu: "Very bad organization Changed seats for everybody and no priority to board"
Ưu: "The crew was nice"
Khuyết điểm: "There was NO vegeterian or vegan food and I didn'it all the flight. It would be nice to have more option of food."
Khuyết điểm: "The service was aweful. Right from getting my ticket, to getting served on the flight. Staff needs major improvement."
Ưu: "Crew was friendly and very helpful."
Ưu: "Entertainment content was good and made the long trip more pleasant. I got a seat in the emergency exit and had lots of space for my legs. Alleys are quite narrow although and the crew was bumping into my arm quite often but overall seating experience was good."
Khuyết điểm: "Boarding was very unorganized. It was difficult to understand the groups that were supposed to board. Overal check in process took too long. I arrived to the airport 3 hours in advance and finally made it to the gate when boarding started. Food can be improved as well. Had the pasta with spinach which consisted in some tortellini with very greasy cheese and way too many peppers. Second meal consisted in a sad croissant with ham and cheese."
Ưu: "The crew was great, we were on time and the food was airplane great"
Khuyết điểm: "There was 0 legroom. My legs (and I'm 5'10") were literally bulging into the seat in front of me the entire time. I looked around and saw many other people with similar issues holding their legs sideways, etc. Ughh"
Ưu: "Usually on time"
Khuyết điểm: "Too crowd. Bad food. They do not clean at all between flights."
Khuyết điểm: "I got to airport and it wasn't operated by iberia as I had been told. Instead one part was operated by American Airlines in the second part of my flight is operated by British Airways which involved a 30 minute walk and train ride through the airport"
Ưu: "Good food and they have cute kids travel bags to my kids"
Khuyết điểm: "One bathroom was out of service"
Khuyết điểm: "No help from kayak vayama to get additional baggage, seats"
Ưu: "Very good food overall. Picking up utensils a little slow. Good coffee. Lavatories were accessible at all times. I was able to get aisle seat without a hassle. Good movie selection l. Movie quality itself was disappointing l."
Khuyết điểm: "flight was late"
Khuyết điểm: "Too little time to connect with another flight at Heathrow. Missed my connecting flight. Why is there an additional security checkpoint at Heathrow when you've already been thru security at another airport? Poor design for international arrivals."
Ưu: "I was moved to an aisle seat b/c there was a couple that wanted to sit together. I appreciated that food was provided, but it felt very rushed. I enjoyed the in flight entertainment as it helped the time go much faster. The crew was very nice and did their best to keep passengers comfortable."
Khuyết điểm: "The flight itself was probably the most turbulent flight i've ever been on. In addition, boarding and de-boarding took a long time. we had to just stand and wait for both - for a much much longr time that normal. They were able to make up the time in the air, but it felt unusually long to both board and de-board."
Khuyết điểm: "I have to say with all sincerity that my pre travel experience was horrible. Two day before my flight I got an email saying my flight had changed. Over the next 2 days I spend 7 hours on the phone with Vamaya, Iberia and Finnair and no one could seem to help me. The story always changed and I was given crazy false information. I was even told my flight was changed to 8pm on departure date when it actually was leaving at 4:40 pm. I am glad I got to the airport early. I had to to deal with all my problems. In 30 years of travel I have never had an experience so frustration. I would love to speak to someone at Kayak."
Ưu: "Promptness. Easy boarding. Comfortable seating."
Khuyết điểm: "No complaints."
Ưu: "Nothing at all."
Khuyết điểm: "Everything"
I loved the way the flight attendants made sure everyone was safe. The pilots were generous and made sure I was safe and landed safely
The flight actually was fine. Just a lot of delays.
Ưu: "Nothing....old plane crappy service...the crew seems That they been punish to do that flight ...screens didn’t work...one of the crew members told me that I can’t change seats even that my screen dinner work because I didn’t pay enough to change my seat"
Khuyết điểm: "To fly in another airline.... United ? No way what a lack of empathy.... never again"
Ưu: "The captain spoke clearly and have good information."
Khuyết điểm: "The flight was fully packed during this Covid time. There was zero social distancing in place."
Ưu: "Flight delay because co captain didn't report to work"
Khuyết điểm: "Everything"
Ưu: "Love the new premium plus. Comfortable."
Khuyết điểm: "777 overhead bins suck."
Khuyết điểm: "Luggage was left on another plane. It was my surfboards, and clothes. the whole reason for this Trip is to surf and now I cannot."
Ưu: "I eventually got where I was going"
Khuyết điểm: "Everything? Every single flight was canceled or delayed with really weak excuses. Really shameful customer service too."
Ưu: "Excellent stewardess. On time."
Khuyết điểm: "Longer seat belts"
Ưu: "I was able to sleep most of the flight."
Khuyết điểm: "My neck hurt a lot."
Ưu: "Every body was moving in order and fast"
Ưu: "You had us leaving from Dallas...we were on flight from Houston to Amsterdam"
Ưu: "Flight left on time and attendants friendly"
Ưu: "The efficiency and professionalism was excellent. Both legs of my trip went great!"
Khuyết điểm: "No movie without paying"
Khuyết điểm: "It took a very long time and multiple stops to get to my destination which should not have taken so long. Also it was extremely expensive for such a difficult itenerary to go from SJU to PVD."
Khuyết điểm: "3 hrs delay"
Ưu: "Plane is clean and on time"
Khuyết điểm: "Only one working restroom for people on plane for over four hours. Full flight."
Khuyết điểm: "Flight was delay for more than 45 minutes"
Khuyết điểm: "Delay before boarding. Boarded and delayed take off. Emergency landing in Baltimore. Talk of busses. Reboarded. Drove the runway in circles. Panic attack. Unboarded followed by the rest of the plane and we then boarded 3 buses that got us to Jersey in 4 hours. I reviewed this once. HORRIBLE."
Khuyết điểm: "United employees could stand to learn some better customer service. I prefer to fly with other airlines for this very reason."
Ưu: "The stewards in flight were the best we've had in the past 2 years. Very attentive, kind, helpful and patient. The LAX United employees were really great and the skycap took extremely good care of us, making sure we made our next connection.The Houston airport skycaps & United employees were amazing!"
Khuyết điểm: "Need more time to get to connections. Need realistic times, for the average person, please."
Ưu: "The fact that I actually arrived"
Khuyết điểm: "Original flight was cancelled. Had a crappy middle seat because the rebooked flight was over booked. New layover time was an hour and a half longer than the original. And THEN, the flight was delayed for 4 HOURS PLUS. different reasons were given for the flight delay each time. Gate staff didn't really seem to care. Horrible horrible experience."
Khuyết điểm: "The flight attendants were incredibly rude and you would think that after assaulting a passenger, they'd try to step it up a notch. I had fallen asleep in my seat and I woke up to the flight attendant rattling and waving a snack in my face saying "I don't want to have to come back to your seat if you get hungry later"---the flight was 1 hour, I doubt I would trouble them for much."
Khuyết điểm: "No entertainment and no where to plug in my phone."
Ưu: "Staff worked hard to get us bussed to Santa Barbara"
Khuyết điểm: "We weren't informed early enough that the flight was cancelled, and everyone was a bit confused"
Ưu: "Lots of entertainment options and friendly crew."
Khuyết điểm: "It was just a very long trip, so the seats became uncomfortable after a while."
Ưu: "The flight was smooth and comfortable. The atmosphere was nice and the crew was friendly."
Khuyết điểm: "I didn't like that the crew took so long to help me find an overhead bin location for my carry-on bag. Also, they need to provide FREE entertainment and better snacks for international flights."
Ưu: "Stewardess was friendly and understanding. She handled the situation well."
Khuyết điểm: "We diverted to JFK instead of Newark, waited 1.5 hours on the tarmac to refuel. Given little info on what we could expect. Arrived in Newark 3.5 hours after original arrival time."
Khuyết điểm: "The overhead bins were so full that I needed to put my backpack under the seat. That meant that the already-cramped seat was even more cramped. In addition the seat did not recline because it was next to an exit row. It was a red eye and I could not get comfortable enough to sleep. Also, the fact that the screen brightness control was located on top of the seat arm meant that my neighbor's arm kept turning my screen on and increasing the brightness while my neighbor was asleep."
Ưu: "I ended up missing my connecting flight because the flight left the airport almost an hr late....once i get to my connecting flight...ive missed it...soooo i had yo wait 4hrs for the next available flight & missed my doctors visit......im sooo pissed....."
Khuyết điểm: "Missing my connecting flight"
Ưu: "Updated plane, free movies"
Khuyết điểm: "Only 1 little snack for 8-10 hour flight"
Ưu: "The crew was nice & was attentive."
Khuyết điểm: "There was a delay & the app updated too late."
Ưu: "Boarding I guess was good. Flight was on time and arrived early in San Francisco."
Khuyết điểm: "This was not a Luftansa flight, it was United. The crew was okay, but were not very good with putting any effort in for the passengers. The entertainment systems were clunky, slow and unresponsive. They looked old and/or just poorly designed or implemented. Could have just been cheap? Mine froze during the flight and never worked after that. The food was some of the worst I've ever had on a flight. Don't choose the vegetarian option unless you want an upset stomach. Seats were cramped and uncomfortable, but at least we got a clean blanket. They kept the plane cold for some unknown reason, so we needed it."
Ưu: "The food was decent"
Khuyết điểm: "It had u comfortable seats. No entertainment. Aesthetically not pleasing. Food was decent at best. Least favorite airline for perspective."
Khuyết điểm: "Everything"
Ưu: "The crew was very courteous and kept us up to date."
Khuyết điểm: "I did not like that both planes they put us on were broken. We were very delayed"
Ưu: "The crew were very friendly and helpful!"
Khuyết điểm: "It took WAY too long to check bags."
Ưu: "1st flight left on time and was comfortable."
Khuyết điểm: "2nd flight missed due to multiple flights from gate 130. No seats close to gate. Speakers not loud enough. Garbled speakers. To much background noise. Very confusing. Was able to rebook later flight but very inconvenient and not optimum."
Ưu: "There was a maintenance issue as soon as we all got on the plane (better safe then sorry!), but the crew communicated clearly, gave frequent updates, and made best efforts to have everything run smoothly."
Khuyết điểm: "Comfortable and affordable!"
Ưu: "The plane was on time."
Khuyết điểm: "Overbooked. Food service for a fee. Tight leg room unless you want to upgrade ($$) for decent leg room. DirectTV only worked for 15 minutes, even if you paid."
Khuyết điểm: "Flight was canceled due to not enough staff and it caused me to miss out on money and I wasted my time because I was not informed until 7hours later"
Ưu: "The staff did fine but that's about it."
Khuyết điểm: "I can't believe that a free meal isn't served on 6 hour flight and I also had to pay for the movies after paying over $2000 dollars for two tickets. It was just an extremely long domestic flight that should have been treated more like an international flight with free movies and a meal server."
Ưu: "guess that the only thing I liked is that there was no problem during the flight."
Khuyết điểm: "When we landed un Houston it took forever to get off the plane. It was unclear where to get my luggage. I had to leave it to pass through TSA to run and try to catch my flight from Houston to Chicago. When I arrived at my gate I got there just in time because they were starting to board the plane. I was uconfortable sitting between two men. I traveled alone. When we landed in Chicago, took forever to get to the gate so we can get off the plane. There was no entertainment, at least for me. My phone was way low in battery and ai couldn't watch anything."
Khuyết điểm: "Late take off and had to wait for ground crew when landed"
Ưu: "Best, smoothest landing ever! The captain was great."
Khuyết điểm: "The two squalling children two rows back. They were obviously upset and the parents were apparently newbies to traveling with infants and toddlers. The parents were almost as annoying as the children. That's just the way it goes while traveling. c'est la vie"
Ưu: "How fast they recovered my lost bag"
Khuyết điểm: "Small plane, had to check in one of my bags at the gate, took forever to retrieve my bag, thus I missed my connection"
Khuyết điểm: "My TSA Precheck status would not print on the boarding pass. My number was in the system. I've used it multiple times flying UAL."