Ưu: "Just normal..."
Khuyết điểm: "Improve Leg room"
Ưu: "Everything was great!"
Khuyết điểm: "Some announcements were made only in Korean, would have been helpful to also have English on international flight."
Ưu: "Crew was amazing"
Khuyết điểm: "Seats was kinda uncomfortable. Leather seats would be great"
Ưu: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
Ưu: "Very friendly staff with excellent service. Bottled water in every seat upon boarding. Lots of leg room, and love the outer earphones they provide!"
Khuyết điểm: "More movie selections"
Khuyết điểm: "Nothing"
Ưu: "The crew was very friendly, and I was happy to be seated in a 2-person row."
Khuyết điểm: "Nothing the crew could do- a lot of turbulence and food served past midnight!"
Ưu: "Fortunately plane not full and was able to use adjacent seat(s)."
Ưu: "Seat super comfortable wheelchair is perfect awesome"
Ưu: "Very nice trip"
Khuyết điểm: "Clean the restroom more often"
Khuyết điểm: "The seats on the plane had ample leg room, even in economy. The service was excellent. The staff was very polite and efficient. All of this made for a pleasant experience even for the long trip. Thank you Korean Airlines. I would recommend you to all traveling overseas."
Ưu: "Overall good, comfortable, nice and food and entertainment was very good quality."
Khuyết điểm: "I didn't realized we were on a code share flight from Seoul to Hanoi until we got to check in counter and they couldn't issue boarding pass even though it was a through check in for till Hanoi. In our booking itinerary it was printed as Korean air with a small print that said operated by jinair. It wasn't so bad but the hassle of going to another terminal to board and being in a smaller aircraft after a long flight wasn't the best."
Ưu: "Flight staff/crew were the best. And them planes top notch condition and amenities."
Khuyết điểm: "Anytime I looked to get help from there non-fight staff (customer service, reservation personnel,etc.) I found them rude, short and unhelpful."
Ưu: "comfort flight."
Khuyết điểm: "skipped snack service."
Ưu: "I like the service, food, and entertainment."
Khuyết điểm: "A kid sitting behind me was constantly pushing really hard on the entertainment touch screen. Also, kept playing with his tray table! I was trying to sleep but couldn’t because the constant shaking of my head rest and overall seat!"
Ưu: "The amount of times i was fed"
Khuyết điểm: "My seat. I wanted to upgrade and they said no, but it wasn't full"
Ưu: "Staff was friendly"
Khuyết điểm: "More food offerings like snacks and fresh fruit options"
Khuyết điểm: "Nothing!!"
Ưu: "Friendly service"
Khuyết điểm: "Didn't dislike anything"
Ưu: "Staff was very nice"
Khuyết điểm: "Very small seats"
Ưu: "very comfortable seating/sleeping in Prestige (business) class."
Ưu: "Great service, good meals and frequent beverages at no charge. From the paper slippers to the warm wash clothes that were passed around at one point, I’ve never been better taken care of on a plane. Passengers comfort was taken into high consideration."
Ưu: "Nothing our tickets had to be cancelled"
Khuyết điểm: "Our flight was scheduled with Korean air. We attempted to check in multiple times with issues on the Korean air website. we called and they told us not to worry. Finally, approximately 12 hours before departure we wwere able to check in Only to find out due to the expiration date of our passport we would not be an allowed to check in. We scrambled to get an emergency passport, however by the time it was received we had already missed our flight. Korean air is not willing to aknowledge this as a fault in their system and is instead suggesting this is a kayak issue for allowing us to purchase these flights. I would like the total flight cost refunded as this should never have been allowed to be purchased if Korean air knew at the time of purchase when checking in there would be an issue."
Ưu: "Almost everything. I liked the very friendly staff and big screen for entertainment."
Khuyết điểm: "Almost nothing"
Ưu: "Food, would of liked snacks or dessert."
Khuyết điểm: "Would of like more movie choices"
Ưu: "They fixed my vegetarian meal issue by making sure I get it on the next flight."
Khuyết điểm: "1. They didn't have a vegetarian meal as I had selected while booking my flight. 2. For the 2nd meal, they offered me the extra vegetarian meal they had but it had so much chili powder in it, it was not edible."
Ưu: "My first time to fly with Korean Air and I would not hesitate to fly with Korean Air again. The plane has a lot of leg room, aisle is not cramp to move around. It was a long flight, but the flight attendants made it worthwhile. They were very attentive to your needs with exceptional service. The food selection was good. Overall the best flight I've ever had flying overseas."
Khuyết điểm: "Maybe the chair in economy can be a lot more comfortable. Chair is sturdy lack of cushion and back support. People like me who has mobility limitation and bad lower back is difficult coz it adds more discomfort on my end. Hopefully, one day the chair can be more comfortable."
Ưu: "I liked that it was a seemles, smooth and easy operation during the entire trip from departure to arrival. Thank you for making traveling a pleasant and dreamy experience!"
Khuyết điểm: "There wasn’t anything I didn’t like."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Cleanliness and professional crew."
Khuyết điểm: "Food."
Ưu: "Everything about the trip was smooth. The seats were comfortable and the food quite good. Everyone was very kind and made the long flight very pleasant."
Ưu: "I was not expecting that it exceeded my expectations, it was better than my favorite airline. First time I ever eat all the food they served in an airline. The crew were excellent, they're always there- I don't know if they ever rested throughout the duration of the flight! Not to mention, they are all friendly."
Khuyết điểm: "Nothing! I wish I won't see things not to like in my future flights with them."
Ưu: "Food, service"
Khuyết điểm: "Nothing"
Ưu: "Flight attendants were very nice."
Khuyết điểm: "Movies are old"
Ưu: "Everything was very clean, on time, very efficient, staff was very polite."
Ưu: "The food was delicious. Stewardesses awesome."
Khuyết điểm: "Ths length of the flight, but that is normal."
Ưu: "All services provided was excellent. Staff is well mannered"
Khuyết điểm: "Taking Care of passenger was excellent. Staff is really supportive to passengers."
Ưu: "The food was really good, the crew was always kind and taking care of me all the time, the aircraft was nice and comfort, flights were always on time and the connection in Seoul was fast. I love the service. I would totally recommend it and whenever I have the chance to fly with Korean Air, I would do it"
Ưu: "Good service and on time"
Khuyết điểm: "N/a"
Ưu: "In flight map display, food, power outlets, seat size/space, good movie choices"
Ưu: "Nice friendly staff"
Ưu: "Service was polite and fast."
Khuyết điểm: "Cramped seats"
Ưu: "Food was definitely above average. Cabin service was good."
Khuyết điểm: "Not took off on time. No explanation or apologies from the captain."
Ưu: "Great service, decent legroom in economy"
Khuyết điểm: "Language barrier was to be expected"
Ưu: "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
Khuyết điểm: "No veggie food option despite ordering special meal."
This flight never happened because Kayak and ChatDeal let me buy this flight without notifying me that Japan still has a travel ban in place for individual tourists. They only refunded me $1100 of the almost $1700 I paid initially.
I believe the Japan airline was very prejudice against me and some other Mexican passengers they let other Japanese people board but not us. I had my 48 hour test but they turned us away and I paid over $1,600 for that ticket and I got turned away in Los Angeles. I haven’t had a chance to complain. I made it to the Philippines a month later. But I really hate Japan and Japan airlines. I will never think about using them again. And I tell all my friends the story Unthinkable all that money and all you can say is we’re sorry Clinton Dow
All the Japan airlines staff from the checkin agents to the air hostess were all very courteous and helpful.
JAL staff is always super professional, polite, and helpful. The ground staff in Japan were exceptionally helpful by solving our connection problems perfectly.
Kayak messed up the scheduling of our canceled flight and set us back from departing for one whole day
Only thing i have to said is rough landing and food is not great so does the entertainment.
Overall experience from checking in to boarding off - everything was painless and comfortable. Nice treatment. Special meals was good. Nothing to complain about. The seats were quite comfortable and had ample leg room. Will fly again with them,
Super, long line at check-in. Once they opened up the first class window for everybody, things moved somewhat faster. Flight was still delayed by one hour. Flight itself was smooth. Food was good for the first meal and mediocre for the second. JAL flight attendants could speak better English.
Options for food. There were no vegetarian options.
We appreciate your excellent customer service. My 88-year old Mom enjoyed your rest room with companion care, suitable to our needs. Your relentless patience, sincerity and humility struck chords remarkably in our hearts. You treated everyone fairly. Thanks for keeping us all safe and secure. :)
There were about 20 people on the flight. It was like getting business-class service from the crew.
Khuyết điểm: "Is easy to book from your even I don’t really understand English and Japan airlines was wonderful service. Thank you 😊"
Ưu: "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
Khuyết điểm: "The movie selection could have been much better for such a long flight."
Ưu: "Seat super comfy"
Khuyết điểm: "All okay"
Khuyết điểm: "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
Ưu: "The crew members polite and nice."
Khuyết điểm: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
Ưu: "All exquisite dishes they served were excellent !"
Ưu: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Khuyết điểm: "N/A"
Ưu: "The crew provided excellent service and the food is really great."
Khuyết điểm: "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "Everything ! Makes me what to travel to Japan more."
Khuyết điểm: "I loved it"
Ưu: "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
Khuyết điểm: "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Ưu: "even though middle seat, there was enough leg room to rest comfortably."
Ưu: "Very helpful and polite"
Khuyết điểm: "I got a sore but comes the seat was not very padded"
Ưu: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
Khuyết điểm: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Ưu: "Friendly diligent staff"
Khuyết điểm: "No announcement to acknowledge the bumpy ride"
Ưu: "New plane, excellent service both on the ground and air. Above average food."
Ưu: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Khuyết điểm: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Ưu: "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
Khuyết điểm: "Can’t think of any thing"
Ưu: "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
Khuyết điểm: "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
Khuyết điểm: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
Ưu: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Khuyết điểm: "Can't really say anything bad! It was great!"
Ưu: "Boarding and crew"
Khuyết điểm: "Lost luggage"
Ưu: "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
Khuyết điểm: "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
Ưu: "Great flight, great food (Hagendaus Ice Cream was a great treat)"
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Khuyết điểm: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Ưu: "The flight attendants were very kind and attentive."
Khuyết điểm: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
Ưu: "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
Ưu: "The hospitality of the crew"
Ưu: "The main entree was excellent."
Khuyết điểm: "Free Wi-Fi would be nice"
Ưu: "I used my miles to upgrade to Laurel so the experience was great! EVA is always a good airline so not really many complains"
Khuyết điểm: "What could be better would be even more improvements to the cabin. The layout and decor feels a bit dated and the seat orientation and layout can also use some modernizing."
Khuyết điểm: "I didn't like that all of the shades for the windows were down for the whole flight. It's too many hours in the dark. We took off at noon and spent the entire flight in the dark. Too many hours in the dark. Then land when night time. More darkness. With flight and wait till sun rise it's like 26 hours of darkness."
Khuyết điểm: "I am a vegetarian. My food was not yummy."
Khuyết điểm: "The entertainment options were not reflected online"
Khuyết điểm: "Seats in economy are very tight and I'm thin. The movies were not as current as advertised. The crew was not very friendly."
Khuyết điểm: "Better movie selection"
Khuyết điểm: "Can you recommend a place to stay overnight at the Taipei airport?"
Ưu: "Quality of food was good"
Ưu: "Bigger space for legs room"
Khuyết điểm: "The food"
Khuyết điểm: "Space between seats - boarding time - food quality"
Khuyết điểm: "The flight departed over one hour late from SFO and caused a mis-connection at Taipei,"
Ưu: "On time flight times"
Khuyết điểm: "Have better movie selection."
Khuyết điểm: "Very capable on-the-ground staff and service personnel on the airplane. Their desire to take good care of passengers is obvious."
Ưu: "Flight is online"
Khuyết điểm: "Flight Attendants performed acceptable. They pushed the table cart and hit me twice without apologizing."
Ưu: "They have a good number of movie and music selections. I got plenty of rest throughout the flight and barely felt the travel time. The seats were comfortable."
Ưu: "Boarding was orderly, restroom is clean & tidy, good legroom beteeen seats, landing was smooth"
Khuyết điểm: "Orderly boarding"
Ưu: "Good Service and Very Polite"
Khuyết điểm: "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month."
Ưu: "They setup rows in the waiting area with a Zone number for each row. That way you can get a set in the row that is for your boarding zeom"
Ưu: "Service was great and plates of food were delicious."
Khuyết điểm: "Delayed and I wasn’t able to make it to my connecting flight to cenu"
Khuyết điểm: "the boarding was a mess because there are two very close schedules in 12am"
Khuyết điểm: "Flight was too long."
Ưu: "Service and boarding were very nice and smooth. Food and entertainment were excellent."
Khuyết điểm: "Boarding pass"
Ưu: "Overall I was flying from SFO to Bali. So my first flight was about 14 hours. This whole trip all together was about 24 hours, and considering the length it was great. I was expecting to get restless and annoyed while on the plane, but it was easy to love around. The seats were comfortable, and the food was good. The airline staff was very nice and accomadating. So, because of there actions, I will most likely fly with them again."
Khuyết điểm: "It was just long but it’s understandable because of the distance"
Ưu: "Clean and efficient. Catered to our needs. Definitely would travel them again."
Ưu: "Onboard foods and entertainment are good."
Khuyết điểm: "Boarding area in SFO Gate 102 is cramped. Boarding group signs not clearly marked."
Ưu: "I was in the air."
Khuyết điểm: "Boarding plane was a mess. People were stuffing their bags everywhere. They didn't bother zoning and the buses didn't let passengers off at the same time so people at the back of the plane were coming in far later than the front. It Telly held things up."
Ưu: "I was able to request a special meal, vegetarian, before my flight, food was served hot and very tasty"
Khuyết điểm: "For me, they always leave the lights on way too long. But did find a nice blindfold in the bathroom to block out the light."
Ưu: "Timely flight, no delays."
Khuyết điểm: "There were no issues."
Ưu: "We lucked out on a sparsely filled flight so nearly everyone had a row to themselves, even in Economy class. Food was tasty, and the crew provided many opportunities for drinks. Crew was friendly and even volunteered some drawing packs for our 19-month old!"
Khuyết điểm: "Snacks available limited to dry crackers and cookies primarily. Entertainment options - easy to use though limited selection (for US-based films at least)."
Ưu: "Liked the way they do their boarding Comfortable flight"
Khuyết điểm: "We nearly dehydrated during the trip. We're EXTREMELY skimpy on drinks. Had to ask 3x before I'd get something"
Ưu: "Food was great and the crews were helpful. They do offer snacks/drinks in between meals. For those who do not know, they do offer wine as a drink in the Economy class (usually red wine)."
Khuyết điểm: "Speakers are not good during announcement. I can barely hear it. if they can improve that, that will be great."
Ưu: "Friendliness and courtesy of crew, modern plane and good food. Well definitively fly EVA more!"
Khuyết điểm: "In my Emergency seat position, whenever someone opened the washroom door, the washroom light would wake me as the light would shine in my eyes. Maybe offering eye cover for extended seat position would help."
Ưu: "the food on eva was better than delta and united--definitely edible unlike the others. the stewardesses are a little bit stingy with the wine. they give such tiny tiny portions-like 2 ounces at a time--they said i might get drunk. no one can get drunk with what they give. the stewardesses are polite enough. the entertainment was pretty good--good choice of movies. like all other airlines, the seats are too squished together. more room would have been appreciated."
Khuyết điểm: "i answered this already"
Ưu: "Flight comfortable but would have liked more water throughout flight"
Khuyết điểm: "Service speed"
Ưu: "Seat, service and food were excellent"
Khuyết điểm: "No negatives on this flight"
Ưu: "Seats were nice and plane was clean"
Khuyết điểm: "The ticketing agent assured me that he would handle my bag. When I arrived in Taiwan, I did not receive my bag. I believe my lack of Chinese and their weak English contributed to this problem."
Ưu: "cheap airfare that includes check-in baggage, clean restrooms"
Khuyết điểm: "Some brusque attendants at the counter and on the plane, cabin smells like pee (but only while boarding), standard legroom (72 cm), average food (Turkish Airlines is waaaay better)"
Khuyết điểm: "Take height and weight when booking flight."
Ưu: "The seats were large and comfortable, and the food options were stellar."
Khuyết điểm: "Because I was checked in so late (they were reviewing my documents for over an hour) I think they forgot to place a tag on my suitcase. This is turn resulted in my suitcase being left in Taiwan where I had a 4 hour layover. I am now currently waiting for my bag to be delivered to my place of work (hopefully in one piece)."
Ưu: "Like most were the friendly and professional crew, nice big screen individual entertainment system with many movies, clean bathrooms, and my seafood meal was awesome!"
Khuyết điểm: "Didn't like that we departed almost an hour late for no apparent reason - something about waiting for luggage to be loaded. The side dishes on the entree could be better."
Ưu: "I loved all the ammenities like slippers, blankets, and also the bathroom ones like toothbrush and sanitary pads. This proved your airline has great attetion to detail. Also the food selection was delicious."
Khuyết điểm: "The tomato juice was super watery and tasteless. I was expecting a thick and savory tomato juice like the V8 or Calamaro brands, which most airlines cary. Also the head sets provided weren't the best they didn't fit well and were cheap quality."
Khuyết điểm: "The passenger who sat next to me had disgusting, stinky breath for the entire flight. Had nothing to do with the airline. Lol."
Ưu: "Crew was very nicker- great seats, not crowded"
Khuyết điểm: "Layover in Seoul at 3.30am. Nothing is open - even the lounge does not open until 5am"
Ưu: "comfort and ease of transfer"
Khuyết điểm: "food needs a little bit of improvement"
Ưu: "Good service"
Khuyết điểm: "Update new movie"
Ưu: "Crew was very helpful and kind."
Khuyết điểm: "Improve entertainment.. more shows with subtitles ."
Ưu: "By far the best airline, service, crew, etc, I’ve ever flown with! I love Asiana Airlines!"
Khuyết điểm: "Seriously, nothing. It was great!"
Ưu: "The flight crew was great and met my expectations."
Khuyết điểm: "I flew on 4 separate planes and each one of them had noticeable issues with cracked interior components and torn materials. My seat was reassigned at check-in from the one I has selected 2 months earlier without notifying me. I went from a window seat to an aisle set for a 12+ hour flight."
Ưu: "The food and the service"
Khuyết điểm: "4 hours layover plus 3 hours delay. Horrible."
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Ưu: "Very nice crew."
Khuyết điểm: "Very limited options for food and entertainment. It is not the top-tier experience like Cathay or Singapore airlines. A good tier-2 airlines."
Ưu: "Tons of leg room."
Khuyết điểm: "No soap in bathroom"
Khuyết điểm: "Flight was late leaving San Francisco, connecting flight from Seoul to Manila was also late. Service was okay. Entertainment okay."
Ưu: "Great airline staff, good food, smooth flight."
Khuyết điểm: "Fewer movie selections than other airlines. Would have liked a small pouch of personal kit—toothbrush, eye mask, etc."
Ưu: "Food was good, friendly service"
Khuyết điểm: "Movies were not good, not enough selection"
Ưu: "I liked the seat and having a full row. Food was better and healthier than most airline food. I had the Korean dinner of bibimbap with miso soup and pickled radish and the Westerm breakfast of a cheese omelette with vegetables and a fruit cup."
Khuyết điểm: "Too hot! Hard to sleep when it’s near 80 degrees. Tip: sprinkle water on blanket for a cooling cover."
Ưu: "I love the friendliness of Asiana Airlines crew. I know I will have what I need to travel comfortably."
Ưu: "The crew was very nice and polite.."
Khuyết điểm: "I liked everything .."
Ưu: "Same great staff"
Khuyết điểm: "Flight pulled away from gate and sat for nearly three hours. Bags did not make it onto flight. Seats suck."
Ưu: "I loved the leg room and the pleasant classical music that was playing during boarding and exiting."
Khuyết điểm: "I didn’t realize some of the food was going to be so spicy. Perhaps a bit of a warning next time would be greatly appreciated."
Ưu: "Atleast inform me about the fact so I can decide if I want to keep the seat or ask to be transferred. I understand they want to cater to needs of animal lovers but please understand not everyone is comfortable around animals."
Khuyết điểm: "i did not like that i was seated next to someone with a pet dog that never stops barking. I hardly slept and the dog smell is very unpleasant I lost my appetite."
Ưu: "I appreciated the food and service from the stewardesses was great. The red embroidered apron was a nice touch."
Khuyết điểm: "My luggage was late, and I did not receive it until 24 hours after I landed in Hanoi. This caused a big inconvenience. I had packed my things very carefully, and most of what I needed the first day was in there."
Ưu: "very attentive and kind hearted flight attendants, asiana airline always gives me the best impression and satisfying flight experience always. Thank you always!"
Khuyết điểm: "the aircraft I was in supposedly provide wifi service, however I could not connect to it,tried and checked several times during the flight,it was not available. Except that part,every other parts:perfect!"
Khuyết điểm: "I don't like the first come first serve boarding system its chaos out there"
Khuyết điểm: "Only one checked bag..most have two across the Pacific"
Ưu: "The large leg space/room!"
Khuyết điểm: "The food was limited and it's actually not that good."
Ưu: "Nice attendants"
Khuyết điểm: "No english subtitles"
Ưu: "The flight attenants beautifull"
Khuyết điểm: "English subtitles for movie collections"
Ưu: "Toothbrushes/paste and mouthwash were provided in flight restrooms. Staff frequently came by and checked on passengers with drinks or snacks to ensure optimum comfort. Flight staff boarded the plane swiftly while also greeting each passenger warmly. In flight meals were great. Flight was short which was happy."
Ưu: "Cleanliness, friendliness and calm flight. Food selection in Economy was limited but quality of Korean offerings was good."
Khuyết điểm: "Some restrooms were not supplied properly. Would have appreciated hot towel or other refreshment before landing after 12 hour flight."
Ưu: "The service was top-notch, and so was the food. On my flight from San Francisco to Korea, things were just fine, Though I wish I had the window seat that was actually adjacent to the window, and not separated from the window by a desk/table arrangement. Aside from that, everything was grand."
Khuyết điểm: "The flight from Korea to Bangkok was a different story. The seats resembled those you would find in premium economy on other airlines. While the food and service were good, the entertainment was abysmal. Basically, you were watching TV with poor quality reception and no ability to choose what you wanted to watch other than flipping through the channels to see what was already on. Although this was nearly a seven hour international flight, The entertainment package felt like something you would encounter on a cheap charter bus to Vegas. If I knew this was the aircraft I would be taking, I would never have booked on Asiana. The flight to Bangkok was really substandard."
Khuyết điểm: "4 hour late :-( Unacceptable."
Ưu: "Staff were excellent. They're the big part of the reason why we fly Asiana. American-owned airlines are rude, old and crabby."
Khuyết điểm: "The food was hit or miss. Our first meal was ok. 2nd meal was just a sandwich which is not that great. The 3rd meal which was chicken was dry and tasteless. My husband and I couldn't eat it. It's like eating a styrofoam cup."
Ưu: "i think asiana is one of the best airline in market for their professional services. thanks."
Khuyết điểm: "Time delay."
Ưu: "The food was decent for airline food, and the crew was friendly."
Khuyết điểm: "Way too much turbulence. Not sure if this was due to being at the back of the plane or if the weather was bad, but it was constant and very jarring. For a 12 hour flight this makes things extremely uncomfortable. Also the plane was a little older and the seats were hard and uncomfortable. The in flight entertainment system was also hard to use, unresponsive touch screen and strange little remote. Additionally we sat on the tarmac for an hour waiting for flight documentation. This not only caused us to miss our bus once we arrived at our final destination, but also added another hour to an already very long flight. The captain was not very forthcoming with information about the delay. Overall the experience was unpleasant and I don't look forward to having to repeat it."
Ưu: "Crew friendly and helpful. Plane clean, food not great but decent. Takeoff right on tme."
Khuyết điểm: "Cramped seating, no leg room, made for a long, uncomfortable 11 hour flight. Small selection of movies."
Ưu: "I like flying Asiana! Clean, they have built in entertainment screens, and friendly staff."
Khuyết điểm: "The only thing I found confusing was I requested a Hindu vegetarian meal. For some reason, part of my meal had chicken... luckily, had dinner before boarding the plane so wasn't an issue."
Ưu: "Asiana service"
Khuyết điểm: "Old plane. Small screens and worn out fixtures."
Ưu: "Very comfortable, good service. Only thing I didn't like was the way they do the entertainment system. You change "channels" and to watch the thing you want you have to find it and then rewind to the beginning. The music channels loop after about 6 songs."
Ưu: "The attendants are super nice."
Khuyết điểm: "I do not like the time of departure. People can still work if the flight is at night and not at 1230PM."
Ưu: "Crews are very attentive and great with their service!s. Way better than many big Asia airlines!"
Khuyết điểm: "The plane OZ 211 is so old and the entertainment system is very very old! The seats aren't very comfortable either!"
Ưu: "Boarding and on time flights"
Khuyết điểm: "No personal tv on flight"
Ưu: "Friendly crew and staff"
Khuyết điểm: "Food was just okay No power outlets in economy seats Short delay"
Ưu: "The cabin was surprisingly warm unlike other airlines I've been on. They also provided nice toiletries in the bathroom like face toner and mouth wash."
Khuyết điểm: "The seats were a little uncomfortable especially for such a long flight"
Ưu: "The crew"
Khuyết điểm: "Nothing"
Ưu: "Crew were very attentive and personally escorted us to our connecting flight to make sure we made it on time, as our first flight was delayed. Decent amount of leg room."
Khuyết điểm: "Flight 1 hour delayed. Seat is kinda hard."
Ưu: "Everything was Ok. I appreciate Asiana airline. When I was stuck in Air port for 8hours, they saved me. I had a lot of luggages at that time. Because I would go back Korea. They were so nice and helped me quckily."
Khuyết điểm: "Nothing."
Khuyết điểm: "Entertainment - difficult to find movie channel guide"
Ưu: "It was on time."
Khuyết điểm: "The extra leg room seats I purchased where not as advertised. There was an entire row on front of the that was not pictured on the web diagram."
Ưu: "I was unable to board the flight so there is nothing to talk about."
Khuyết điểm: "Provide options for accommodation, refund or alternate flights after announcing a 24-hour delay. I had to repurchase my flight from HKG to SFO after finding out that a return ticket is treated as abandoned if one does not fly one way. Not the level of service expected from an international airline."
Ưu: "Crew were very hospitable and helpful."
Khuyết điểm: "More leg room on long international flights."
Khuyết điểm: "Catering and professionalism of the crew could have been better."
Khuyết điểm: "The food service could have been better . Quality is poor ! There was one lunch service, breakfast service and one snack service through 19.5 hours of nonstop flight. We were hungry through out as the quantities were so little and barely there . The toilets were bad and didn’t even carry tissues"
Ưu: "The flight was delayed from sfo to Hongkang. Very disappointed."
Ưu: "Checkin experience was great. Boarding was great. The crew was great"
Khuyết điểm: "The movies were old. Not many new releases to choose from"
Ưu: "Good selection of movies and excellent inflight entertainment overall. Service was excellent."
Khuyết điểm: "Seats were very small."
Khuyết điểm: "Worst international trip I have taken in my 51 years. Was so cramped in my seat i literally could not move or reach for my things under my seat. Never again taking Cathay Pacific."
Ưu: "Air hostesses service"
Khuyết điểm: "Food quality"
Ưu: "Overall good experience"
Khuyết điểm: "Food can be improved a lot"
Ưu: "crew was courteous and highly helpful. food was good, served hot."
Ưu: "Food for economy was great. Entertainment system great."
Khuyết điểm: "Left half hour late."
Ưu: "Food was fine. Everything was run efficiently. I have no complaints."
Ưu: "The vegetarian food was excellent every time."
Khuyết điểm: "I could. It select a seat ahead of the flight. I got stuck in the middle of a row. I see the same for my return flight. I do not understand why I cannot preselect a seat."
Ưu: "Great food, service, and timeliness."
Khuyết điểm: "I wish the seats were more comfortable for such a long flight."
Khuyết điểm: "Indian vegetarian meal was not great"
Ưu: "Passengers was good."
Khuyết điểm: "Cathay pacific airlines is one of the most riches airlines in the world. I was expecting Excellent nutrition food but it was very bad. I didn’t eat it. Breakfast was good. I hope catha pacific airlines will change their food next time. TY USA"
Ưu: "very accommodating, I don,t know that hand carry bags changed to smaller size now, they helped me checked it in for free. I travel to the Phillippines every year ,I will fly w/ Cathay Pacific from now on. THANK YOU"
Ưu: "The flight staff was very curteous and helpful, that made a difference with the trip."
Khuyết điểm: "The touch screen technology on the onflight entertainment was pretty bad. The movies played fine with no issue but navigating through the entertainment console was a pain since the touch screen responsiveness was so bad."
Ưu: "The plane was late for no reason. Missed my connection in Hong Kong. Cathay pacific gave me a voucher for 9usd, it was insulting and ill not fly with them again"
Khuyết điểm: "The plane was late for no reason. Missed my connection in Hong Kong. Cathay pacific gave me a voucher for 9usd, it was insulting and ill not fly with them again."
Ưu: "Great staff and food"
Khuyết điểm: "Flight arrived from SFO 15 min late, and airline cancelled numerous connecting flights to various cities, including mine to Hanoi from Hong Kong. Offered to rebook 10hr later with 40 HK food credit. Happened to my uncle and cousins 1 month earlier on exact same legs. Would not recommend any layover with this airline in hong Kong for less than an hour. Numerous phone calls from me to sort this out, which resulted on another carrier to Hanoi."
Ưu: "Brand new A350-900 airplane. Better movie selection. Nicer bathrooms."
Khuyết điểm: "No more advanced seat selection except for an additional $180. No more serving wine and beer with dinner although I think its still available on request. A lot more screaming kids on the flight. Cathay is becoming more like the budget Chinese airlines. Sad."
Ưu: "The food was really good. Warm and the bread/pastries always tasted really fresh. Good inflight service."
Khuyết điểm: "Ran out of snacks during the flight"
Ưu: "no trouble at all"
Khuyết điểm: "would like more vegetarian food options on the flight. i didn't think to order ahead but it would have been nice if the food choices had offered more options."
Ưu: "Great service from the flight attendants."
Ưu: "The smile that never ends on all the crews. Sespite their hard work, they never cease to smile and so gracious"
Khuyết điểm: "None"
Ưu: "Although we booked the fight online, we were able to call the airline directly and got seat assignments for all the flights. Very pleased to speak to a person than navigate on computer."
Khuyết điểm: "Hardly any Indian movies for 15 hours flight. Other flights have more options. Pl aying games was terrible without a handset. Seats are cramped. There was 2 fruits for an Indian vegetarian option and when we asked how come there is no desert they say that is the option which is comes with."
Ưu: "They are very Harsh, There was no service at all."
Khuyết điểm: "Airhostess response is very poor."
Ưu: "What you'd expect from a Cathay flight. The abundant entertainment options was a pleasant surprise."
Khuyết điểm: "There was quite a delay, which was a shame."
Ưu: "Decent crew"
Khuyết điểm: "Bad food"
Ưu: "Overall was Ok"
Khuyết điểm: "I did ordered tea cup from flight attendants several Times but they did not remember until I went the kitchen they were eating. I had to ask them again. When one of them brought me a tea cup, she did not say anything. Is it a good service. I was seating at seat 42 G, flight numbe CX767. Thank you."
Ưu: "Service at every step and level."
Khuyết điểm: "Nothing."
Ưu: "professional cabin staff & food selection"
Khuyết điểm: "middle seat because could not book in advance"
Khuyết điểm: "unable to move around, seat was stiff, stuffy in the rear of the plane,"
Ưu: "Got me from point A to point B"
Khuyết điểm: "No leg room for such a long flight. My knees were touching seat back of passenger in front of me without the seat leaning back. Attendants not readily available"
Khuyết điểm: "Quality of the veg food.requires improvement."
Ưu: "Crew behaviour"
Khuyết điểm: "Food was bad..more snacks needed...movie list was not updated ...should be more Bollywood movie"
Ưu: "Hospitality was good. PRO was excellent."
Khuyết điểm: "Jain Vegetarian Food was not satisfactory. It requires improvement."
Ưu: "Seat was good."
Khuyết điểm: "Lounge in Chicago terrible...lounge near gate in HK was disgusting. The nice lounge closed too early. The food was passable The flight crew was mixed...a few nice ones, but most were unfriendly Ala American or BA Bathrooms on plane not in great condition"
Ưu: "The crew members treated me well."
Khuyết điểm: "The entertainment system in my seat didn't work. The screen froze. I requested the hostess to reset. The entertainment screen didn't recover even after reset and was still frozen until the end of the trip. For 12 hours, I sat in my seat without an entertainment system which was very boring."
Khuyết điểm: "Hindi movies not that many choices."
Ưu: "Entertainment system"
Khuyết điểm: "The seats are not comfortable. My head kept rolling forward when sleeping because there was not enough recline. Couldn't sleep my entire 14 hour flight."
Ưu: "Excellent crew service, comfortable seats."
Khuyết điểm: "A little difficult to understand the announcement in English."
Ưu: "Better hindu veg meal"
Khuyết điểm: "Leg room"
Ưu: "The crew and staff were generally friendly and the food was fine."
Khuyết điểm: "For the first time in thirteen years traveling with my guitar, I was forced to check in my guitar, potentially in violation of the US Department of Transportation's rule on musical instruments. While my guitar thankfully arrived in good condition, this caused an unnecessary amount of stress in my 24 total hours of travel. I'd highly advise Cathay Pacific to revise their inflexible stance towards musical instruments, as many passengers brought carry-on bags which were much larger than my guitar in its case."
Ưu: "Nothing really"
Khuyết điểm: "Food sitting position checking in"
Khuyết điểm: "Seats not comfortable Not great selection of western movies"