Korean Airlines has excellent service. Staff are attentive and friendly, always willing to help and provide comfort. Airport is very clean and has free sleeping areas for transit travelers which must be duplicated in every international airport. If given the choice, I will always ride Korean Airlines for my international travel.
Khuyết điểm: "Charging outlets Staff could be friendlier"
Ưu: "All are professional."
Ưu: "Well organized loading, courteous staff, great vegetarian food provided, liked the real metal silverware and glass wine glass on the SEA>ICN route."
Khuyết điểm: "My usb charger connection was too loose to charge"
Ưu: "Everything. They are the best"
Ưu: "Was able to get rest"
Ưu: "Plane loaded quickly and departed on time. Beautiful clear day for flying."
Khuyết điểm: "Narrow seats on a small plane."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "The food was amazing"
Ưu: "They are always friendly and comfortable seating"
Ưu: "Great service and a very friendly crew."
Khuyết điểm: "The food was ok, average and nothing special."
Ưu: "The music of kpop"
Khuyết điểm: "Would have been good if there’s more korean drama available on the trip and some kimbap food too"
Ưu: "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
Khuyết điểm: "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
Ưu: "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
Khuyết điểm: "Seats of any airplane could use improvement on comfort. But comfort was good."
Ưu: "The service is always way better than American flying"
Ưu: "Brilliant take off and landing too. Very good service. Nice food. Should provide some sweets in the form of chocolates or cakes. But overall a nice and pleasant journey. Thank you!"
Khuyết điểm: "Nothing to dislike."
Ưu: "what I don't like .? let me tell you. I den't even know I have to go to. Alaska I Though i have to transfer delta air I have to transfer my lugege. I I'm 72 yet old it' not very easy I diden't want miss my fly I had heard time !"
Ưu: "Flight attendants friendly and helpful."
Khuyết điểm: "My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight."
Ưu: "Flights are on time, Cabin attendants are nice and friendly , Food was great .My luggage came early . Everything is clean . I only have 1 hour lay over to transfer from my flight from Inchon to Nagoya it’s was fast . I will fly Korean air again in the future . Thanks for the safe flights ."
Khuyết điểm: "I didn’t like being seated in the middle of two guys in the isles . I arrived 3 hours before my flight I don’t have no choice . Hopefully they would assigned us seating at least not in the middle of two men I feel discomfort ."
Ưu: "Excellent service and food!"
Khuyết điểm: "N/A"
Khuyết điểm: "Attendants were all business, no smiles. Movie selection was limited."
Ưu: "very attentive staff clean, comfortable plane with leg room"
Ưu: "I always enjoy taking Korean airlines. The crew is always the most helpful. The food is first class!! They are pretty well on time with their schedule. Over all I would give this airlines an A+. Will be using them again for my next trip"
Khuyết điểm: "It would be nice to have Wi-Fi in economy class."
Khuyết điểm: "Incheon airport transfer has been always bad. Min 1.5h transfer time might be needed unless you are ready to run."
Khuyết điểm: "Too much plastics - need to be more sustainable."
Ưu: "I liked the front & below cameras. I used the pillow for my back. It was a very long flight & we were served two meals, coffee, & a snack. The flight was delayed but they switched me to the very next airline & I still arrived on time. Flight arrived at midnight when the airport is not so busy. No issues with security when transferring planes. Customs waved us through & the baggage arrived quickly."
Khuyết điểm: "Request for more movie & TV options after 18 hours of flying."
Ưu: "Quick service especially picking up the completed meals Very helpful with transit"
Khuyết điểm: "All good"
Khuyết điểm: "re you trying to register for? ~ Garrett"
Ưu: "Comfortable, easy, great service."
Ưu: "The flight crews are friendly."
Khuyết điểm: "There is no wheelchair assistance from the gate to the plane hence the passengers has to walk. My mom needed wheelchair assistance and she had to walk."
Khuyết điểm: "The seat is small"
Ưu: "Excellent service and food."
Khuyết điểm: "Nothing"
Ưu: "Plane did not have vents, it was about 80 in the plane too hot. When it was mentioned, crew could do nothing about it"
Ưu: "food selection & crew courtesy"
Khuyết điểm: "pet boarding --- there was a puppy on board who cried & cried. I am a dog lover. Please be mindful that, this flight from JFK, NY, to Seoul, Korea, was 13+ hours. I am very aware about the stress created upon pets from air travels. Yet, it is upon each pet owners to decide which pet might travel on board. This particular pet owner chose to let his/her pet cry out pet's stress + discomfort throughout the flight and annoy all passengers. Pet owner took no action, for example, gave no sedative to the pet or hold the pet to provide comfort or safety. I personally find such behavior irresponsible."
Ưu: "Getting preferred seating because we were sky team elite plus members"
Khuyết điểm: "Exiting the plane in the cold Seattle weather."
Ưu: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
Khuyết điểm: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
Ưu: "Great service, kind service, food was better than expected, and they allowed you to stand in the back to stretch your legs. This was helpful for the 13 hour flight to not be trapped sitting!"
Ưu: "It was better than expected. A wide selection of in flight entertainment to help pass time. I'd give it a 5 if I were in first class."
Ưu: "Leg room was good"
Khuyết điểm: "Too tight beside neighboring seats"
Ưu: "comfortable seats...above average food choices"
Khuyết điểm: "limited selections of the movies they offered....a very long walk going to the next gate to catch my next flight."
Ưu: "Arrival and departure crew got mix up with no chairs available."
Khuyết điểm: "I would like them to organize for smooth procedure and no confusion to the passenger. Help and guide them for their travel and be safe at all times."
Ưu: "The flight staff is always a pleasure to fly with."
Ưu: "Service was great as always on a short flight! I appreciated that food was served and that flight attendants pass out arrival cards."
Ưu: "The captain told us about the landmarks along the flight."
Khuyết điểm: "None."
Ưu: "Food Comfort in seatting"
Ưu: "This was my first trip abroad and Korean Air made it extremely enjoyable! I greatly enjoyed the pillow, blanket, overall hospitality, the continuous offers of food, snacks, and drinks. The planes were very nice and didn't seem over crowded. Ticket and baggage clerks were amazing!"
Ưu: "Korean Air always very comfortable and clean. It gives me good impression all the time."
Ưu: "Flight to Seattle was great. Food and staff and flight were nice."
Khuyết điểm: "Most everything. The flight back to Seoul was awful. Toilets weren't cleaned, trash overflowed, ran out of water, staff not pleasant - total opposite from outbound. Usually KA is goodness, but blew it this time."
The check in/boarding pass was very easy. The lounge usage were great on both airports. Boarding were very smooth and effecient. In flight entertainment was very nice but Tokyo-NYC inflight meals were pretty bad, especially breakfast pasta. it came out with pasta not fully cooked.
Excellent except for food
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
The plane boarded late but they would not give anyone an estimate as to when they’d be boarding to allow people to go to the nearby lounge. The in-flight crew was awesome, and the premium economy is well worth it. Wish they allowed purchasing of business class upgrades, only allowed with points. Food on this flight not as good as their usual. Not many new movies to watch. Overall comfortable flight
Flight was delayed. Food is not good. Crew are confused
cramped seating, no entertainment, no meal despite the website ensuring it. The baggage crew dented my hard shell bag.
Everything is superb! But I lost my Red Hearted Shape RING in my Business Class Seat Flight JL067 2/27/22 S11. Hope they can find it and revert back to me soonest. Thank You JAL!
Lots of space to spread out (which was not their doing) and big seats with big screens and plenty of legroom.
I really JAL! Will use again. KAYAK is excellent as well.
The crew at the check-in counter was super-helpful and exceptionally kind.
Ưu: "crew was excellent!"
Ưu: "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
Khuyết điểm: "Not a ton of movies to choose from. Enough, but less than most domestic US flights."
Ưu: "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
Khuyết điểm: "Not one thing."
Ưu: "Flight was typical."
Khuyết điểm: "No direction for the connecting flight and no help to understand the connecting flights."
Ưu: "The cabin crew was excellent -- friendly, always helpful, energetic."
Khuyết điểm: "We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights."
Ưu: "33" seats"
Khuyết điểm: "nothing"
Khuyết điểm: "Nothing. This company deserves its reputation for excellence."
Ưu: "Soo Much Food! Crew was very polite and helpful."
Khuyết điểm: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
Ưu: "The EMIRATES flight was nice. Japan airlines has good leg room."
Ưu: "Crew was courteous. Flight in general was uneventful which is a good thing."
Khuyết điểm: "Nothing to criticize. Flight experience was good but not exordinary."
Ưu: "crew was professional, attentive and polite"
Ưu: "The flight crew"
Khuyết điểm: "More space"
Ưu: "Seat was spacious. Crew was nice."
Khuyết điểm: "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
Khuyết điểm: "The food and drinks were sub-par"
Ưu: "Staff are the best of all airlines I have been in."
Khuyết điểm: "Cancelled flight"
Ưu: "Fast and eady"
Khuyết điểm: "Couldn't pick seating or check in online so I was separated from my husband"
Ưu: "The Crew"
Khuyết điểm: "This terminal is not easy to find. You have to take bus from the main terminal."
Ưu: "Incredibly nice staff made you forget about the older plane model you are in. Decent airplane meals and the nonstop from San Diego makes Japan now a frequent destination for us! I lucked out with 3 open adjacent seats roundtrip woo hoooo!"
Khuyết điểm: "Movie selection was the same on return flight which was a bit of a bummer."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
Khuyết điểm: "would have liked more food options and recent movie selections"
Ưu: "Business class seat was good."
Khuyết điểm: "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
Ưu: "I was accompanying my 92 year old mkm, flight attendants were so helpful in every way."
Khuyết điểm: "Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone."
Ưu: "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
Khuyết điểm: "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
Khuyết điểm: "Food, especially before landing"
Ưu: "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
Khuyết điểm: "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Everything about the Japan air portion of our trip was excellent."
Khuyết điểm: "No problems whatsoever."
Ưu: "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
Ưu: "Fast boarding and wonderful staff."
Khuyết điểm: "A small complaint, but the entertainment system in the plane was very old and had poor quality screens."
Khuyết điểm: "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
Ưu: "Roominess of economy seats."
Khuyết điểm: "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
Ưu: "Service was especially good. Very professional."
Khuyết điểm: "Nothing"
Ưu: "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
Khuyết điểm: "I did have any negatives on this flight"
Ưu: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."
Food was horrible. Flt too crowded. Dirty bathrooms.
They lost my baggage, if that can be improved it would be 5 star
Ưu: "Crew were amazing and great entertainment"
Khuyết điểm: "Boarding could be better"
Khuyết điểm: "Entertainment and access to Wifi"
Ưu: "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
Khuyết điểm: "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
Ưu: "I like the crew members"
Khuyết điểm: "Entertainment selection and food could be better"
Ưu: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Khuyết điểm: "Silk air"
Ưu: "Super friendly crew. Enough food and drink."
Ưu: "Movies selection is great. Seating space is comfortable."
Khuyết điểm: "Boarding process could’ve been smoother"
Khuyết điểm: "Flat beds on second flight"
Khuyết điểm: "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
Ưu: "Crew was friendly. Seafood pasta was good."
Khuyết điểm: "I wish all airlines have a foot rest."
Ưu: "Crew was polite."
Khuyết điểm: "For such a long journey, the plane could have been nicer."
Ưu: "Great crew and cabin!"
Khuyết điểm: "Meals were just ok"
Khuyết điểm: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Ưu: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Ưu: "Got bumped to Business Class"
Ưu: "The inflight entertainment was great, lots of movie selections"
Khuyết điểm: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Ưu: "They were polite."
Khuyết điểm: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Ưu: "So good to get on a flight where I can fit in the seats..."
Ưu: "The lunch and dinner menu was excellent"
Khuyết điểm: "more bathrooms."
Khuyết điểm: "Cabin temperature too cool"
Ưu: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Khuyết điểm: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Khuyết điểm: "The desserts. The bun."
Ưu: "Efficient, comfortable."
Ưu: "Movie selection was great. Food was decent. Comfort was expected"
Khuyết điểm: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Ưu: "Most everything"
Khuyết điểm: "Crying babies made it tough to sleep the whole flight"
Khuyết điểm: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
Ưu: "Boarding, friendly crew"
Khuyết điểm: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Khuyết điểm: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
Khuyết điểm: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Khuyết điểm: "Too salty Hindu non veg meal"
Ưu: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Khuyết điểm: "The cabin was quite warm"
Ưu: "Crew, cabin and food."
Khuyết điểm: "Lack of entertainment console at each seat"
Khuyết điểm: "Seats were bit hard without proper head rest.entertainment kiosk was not working."
Ưu: "Crews are truly nice and patient"
Khuyết điểm: "Crews are very nice, food are not really good"
Ưu: "Boarding was good"
Khuyết điểm: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Ưu: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Ưu: "Service is very good."
Khuyết điểm: "Too warm/hot inside the cabin throughout the flight."
Ưu: "Great flight and entertainment options, friendly crew, free wine :)"
Ưu: "Good reliable SQ service"
Khuyết điểm: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Ưu: "Singapore service is always outstanding"
Khuyết điểm: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Ưu: "No fuss flight but lacking that something extra"
Ưu: "everything, excellent job"
Ưu: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Khuyết điểm: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Khuyết điểm: "Terrible service. It’s a nightmare to fly with. And I have a baby with me that even worse to fly with Eva."
Ưu: "crew excellent and very efficient & professional"
Ưu: "Eva does a great job, nice personnel, good food...probably better than most."
Khuyết điểm: "More leg room. (My usual complaint,) Premium Economy Very Nice, but at a premium price. I flew once...nice to be offered a glass of Champagne once seated!"
Ưu: "Flight crew"
Khuyết điểm: "No leg room"
Khuyết điểm: "Was not able to board"
Ưu: "Crew was great and were timely in boarding and deplaning processes. They were willing to help when asked."
Khuyết điểm: "As a 6’ tall, broad shoulder individual the seats were narrow and there was not much leg room. Fortunately there was an empty seat directly next to me which afforded me some space."
Ưu: "Economy seats were EXTREMELY uncomfortable, a mannequin would complain and to add insult to injury , the obvious placements of overly extravagant “first class” seats vs regular economy seats , were very off putting. People are sitting on cardboard for hours on end , add some comfort to your seats!"
Khuyết điểm: "More humanly comfortable seats , I understand you get what you pay for, but having to be deliberately uncomfortable for 13 hours straight is extremely unfair."
Ưu: "The seat was comfortable. The crew was very nice."
Khuyết điểm: "Keep doing the same. Cost is not always the most important."
Khuyết điểm: "My food was kind of dried up like it had been over microwaved. We were very swished in our seats. Two middle in row of 4. :("
Ưu: "Comfortable and excellent hospitality."
Khuyết điểm: "None."
Ưu: "Flight attendants were all nice and friendly."
Ưu: "There was a decent movie collection to watch."
Khuyết điểm: "Seats were crammed, not enough width or legroom. Staff not that friendly. Food was alright but nothing to write home about"
Khuyết điểm: "Seating way too tight"
Ưu: "It was a good comfortable flight and on time"
Khuyết điểm: "I wish we had more food options"
Ưu: "EVA crew was wonderful and hardworking"
Khuyết điểm: "Did not like our seats and weight limits for carry on"
Ưu: "They very helpfull"
Khuyết điểm: "The chair was too small"
Ưu: "Very comfortable flight, crew were very professional, food was delicious!"
Khuyết điểm: "Wish I had known the headphone jack needed and adapter from mono to stereo to use own headphones, but the headphones provided were adequate."
Ưu: "Cute and friendly flight attendants. Food was very tasty. Seat were amazingly comfy - no probs with sore bottom. Cabin area clean. Check-in was very easy."
Khuyết điểm: "Think seats maybe 1-2" (2.5-5cm) closer than Asiana - knees hitting seat in front and if person leaned seat back, it would hurt."
Ưu: "I really enjoyed the flight seated in the exit row 45. I was amazed at the on board service. The attendants moved quickly also in a run without the usual frowns that I’ve seen on other airlines."
Khuyết điểm: "The exit row seat 45C was too narrow. The cup of coffee I had near the end of flight tasted like halve coffee halve tea. Also the checkin line was too slow. There appeared to be more clocks standing around instead of attending the customers trying to check in."
Ưu: "I cannot say how much i enjoyed eva air. The stewardesses were wonderful the people in taipei i dealt with were fantastic."
Khuyết điểm: "The woman i had to deal with in seattle at the ticketing desk was an absolute nightmare. Im heartbroken i dont remember her name because i would happily name her. Everyone else was perfect. The fella helping me even said "i am so sorry, she is awful and makes me very nervous. I will probably fly asiana from now on just so i do not have to deal with her."
Ưu: "Never flew with EVA but timely take off and landing. Smooth flight. Kind crew members. I think everything is great because I did not expect a lot from this airlines."
Khuyết điểm: "I don't know much about Chinese food. Announcement was a bit hard to understand their accent."
Ưu: "Friendliness, comfy seats"
Khuyết điểm: "food,"
Khuyết điểm: "The seats are way too close to each other. I’m 5 foot four and my knees touched this front"
Ưu: "The crew was very friendly and fast help with passengers needs."
Khuyết điểm: "On long flights over 6 hours , I find that seats become very uncomfortable . I do stand up and stretch if it is available to do so. After 10 hours of flight travel my legs , back, and neck are very stiff and sore."
Ưu: "It's like a well oiled engine, they are very reliable every time I fly with them. The service is good and courteous. The in-flight entertainment is wide ranging. The food is ok. Washroom is clean and fresh."
Khuyết điểm: "More leg room for economy class. :-)"
Ưu: "The cabin crew were nice."
Ưu: "Great food, clean bathrooms, courteous and efficient service. It was my first time flying with EVA Air and I would definitely choose them again."
Ưu: "Reasonable legroom in Economy. Friendly staff. Clean bathrooms."
Khuyết điểm: "Beer selection is terrible (eww - Heineken) Movie selection is very limited"
Ưu: "Flight attendants are very courteous and polite. Try to please everyone. They even clean bathrooms often. Food were great too."
Ưu: "Boarding was efficient and organized. Seats were standard but comfortable. Food lacked salt and flavor at times but the variety was good. Lots you watch and do on the in seat screens so I was never bored."
Khuyết điểm: "Food needs to come with salt and pepper I the side or soy and hot sauce packets."
Khuyết điểm: "Person in front of me reclined their seat to far and made it very uncomfortable"
Ưu: "Nice staff good movie selection good flight"
Ưu: "Without fail, every EVA flight crew is professional and kind the perfect combination for long flights."
Khuyết điểm: "The seats were too close to the rows in front and back."
Khuyết điểm: "Wasn't able to confirm seats ahead of time. The option to order a vegetarian meal would have been good. Wasn't able to do either of these things through kayak or eva websites and there were no option once on board."
Ưu: "The flight crew was amazing. They were very kind and helpful"
Khuyết điểm: "I'd work on the in flight food"
Ưu: "Everything is perfect"
Khuyết điểm: "Nothing"
Ưu: "I had a ile seat,and wasn't crowded"
Khuyết điểm: "Nothing."
Ưu: "Crew always pleasant service good. Seats comfortable"
Khuyết điểm: "All good"
Khuyết điểm: "Food made me sick for 5 days. Ruined my first week in Philippines, cost so much money because I couldn't leave my hotel."
Khuyết điểm: "Flight crew was unfriendly with myself and other passengers."
Ưu: "The service was fantastic, the food was great, the plane was in great shape, overall a great experience - I'd certainly fly again!"
Ưu: "relatively more spacious than other airlines"
Khuyết điểm: "seat itself not comfortable enough, hard seat; food can perhaps be improved"
Ưu: "fantastic flight experience. the aircraft was clean neat and comfortable. i loved how they kept the restrooms so clean even through a 13.5 hour flight. I slept through dinner but the western style breakfast was good. The crew was attentive and polite."
Ưu: "Awesome flight...on time and good food.. customer service was excellent"
Khuyết điểm: "Bad bad bad I book 3 months ahead, they should put us in the front row seat instead so far to the back seat."
Ưu: "Very relaxed atmosphere with helpful attendants, great food (Asian vegetarian special meal. I also appreciate the lounge while waiting. Altogether the tops, in a totally different realm (i.e. postitive) from flying on US carriers."
Ưu: "I enjoyed the fact that they were organized professional and efficent"
Khuyết điểm: "My last flight was through United I will never fly with them again"
Khuyết điểm: "When covid don't exists"
Khuyết điểm: "The crew should speak up and wait for answers before moving quickly away with beverages. Seat cushions are hard and thin. movie selections are terrible and few. worst selection ever."
Khuyết điểm: "Food and service."
Khuyết điểm: "They should always have WiFi!"
Ưu: "The whole travel experience on Asiana is great from easy check in to great onboard crew, food and service."
Khuyết điểm: "Nothing"
Ưu: "Crew were kind and always checking on passengers."
Khuyết điểm: "Need more entertainment options."
Ưu: "Nice crew"
Khuyết điểm: "Nothing"
Ưu: "(Business class) Friendly, helpful crew. Very good food and a pretty comfortable and adjustable seat that was great for two passengers travelling together."
Khuyết điểm: "In flight entertainment system was a bit outdated."
Ưu: "Best flight I’ve ever been on!"
Khuyết điểm: "It had just snowed 20” in Seattle, so we had a short delay."
Khuyết điểm: "More subtitled movies in English."
Ưu: "Good leg room, nice food, and friendly professional staff."
Khuyết điểm: "Boarding process was chaotic."
Ưu: "They are accommodating and respectful"
Khuyết điểm: "Fair enough"
Ưu: "I'll give a more complete and less-biased review if I get it back!"
Ưu: "Excellent service"
Khuyết điểm: "Nothing"
Khuyết điểm: "one check-in crew (female) at gate was not very nice. My mom is disabled & in her personal wheelchair. The other check-in crew members told us (5 total) to go together to board the plane then this female staff told us we can only have one family member go in with my mom (to take care of the wheelchair then assist her on the plane) next time we board the plane. Their messages are inconsistent & her attitude was uncalled for, especially when she let other disabled passengers on with their more than one family members & the other Asiana staff members told us to go in at the same time."
Ưu: "Great crew and food on-board"
Khuyết điểm: "Boarding process was disorganized"
Khuyết điểm: "That made me stay overnight in Korea."
Ưu: "The crew was great and the ammentities made me feel comfortable"
Khuyết điểm: "Limited entertainment"
Ưu: "We liked the service and food and had plenty of space since the flight was half empty."
Khuyết điểm: "Flight was 50 minutes late leaving Seattle because Asiana was waiting for a connecting flight. We still made our connection in Seoul so no problem."
Ưu: "The crew is great. Seats are more comfortable than other airlines. They feed you lots of food. They are my favorite airline."
Khuyết điểm: "Some planes don't have the foot rest. It makes a huge difference in comfort."
Ưu: "Good food and services"
Khuyết điểm: "None"
Ưu: "Not much. Plane was almost on time."
Khuyết điểm: "Disgusting food, old plane with terrible seatback screens as well as movie selection."
Khuyết điểm: "Flight departed and arrived almost two hours late. Unacceptable especially since it wasn’t mechanical but waited for a connecting flight. Now I may not be able to get a ride out of the airport and back to my camp in time for curfew."
Khuyết điểm: "Food options terrible for Asian vegetarian"
Khuyết điểm: "Broke my luggage. Twice in a row."
Ưu: "The flight attendants were polite and very attentive!"
Khuyết điểm: "There was not any WiFi though it was advertised."
Khuyết điểm: "Flight was frigid."
Ưu: "Checkin was easy and quick. Crew everywhere was mostly courteous. A ground crew in incheon even called my hotel to request my shuttle from his own cell phone! Excellent service, and they were all gracious and helpful till then end! There was some difficulty in coming communicating in English but still I feel we were treated well. Thank you Asiana!"
Khuyết điểm: "One thing I didn't like. My dad needed handicap assistance but he can walk, so we lined up to the side of the terminal where priority boarding will take place. As I saw crew members assisting and lining up wheelchaired passengers and approached one guy to tell him my dad needed wheelchair assistance, he dismissively looked at me and my dad and told me 'well if you want to sit on a wheelchair go sit on a wheelchair, and walked away assisting other passengers. that was so unhelpful! They were also very strict about weight AND size of carry on luggage, but inconsistently so though. With 2 kids and a handicapped dad, one of my cartons with a 'approved' tag was flagged at the gate and required to be checked in. As I didn't want any more hassle, I said yes so my daughter and I ended up with nonovernight clothes for our incheon stay."
Ưu: "Great meals and service."
Khuyết điểm: "Delayed boarding and landing by an hour. Missed connection."
Ưu: "The quality of food."
Khuyết điểm: "Boarding was confusing, not enough announcements."
Ưu: "Everything! Food, the seat, entertainment everything! I cannot ask for more. Plus points for the cabin crew of flight OZ271, they are the best! ❤️"
Khuyết điểm: "None"
Ưu: "Though not particularly personable, Flight attendants were generally efficient at their tasks. i.e. No mistakes with pre-arranged special meal requests."
Khuyết điểm: "1) The ground staff in SEA never said a single 'please' or 'thank you', let alone any eye contact or even a mere 'you're welcome' in response to my expressions of thanks; I was made to thoroughly feel like a mere transaction. Clearly, Asiana severely needs basic manner- training for its staff. (this isn't the 1st time I've experienced rudeness from Asiana staff, but I just ignored it & chucked it up to their tired busy working days.) 2) We sat on the tarmac for an hour, exactly. We departed 1 hour later than scheduled, despite a short connection, which they, themselves, scheduled into this flight! ..."
Ưu: "I like the access to charging my phone in the seat."
Khuyết điểm: "The food options were not very good this trip."
Khuyết điểm: "Sound didn't work on entertainment system And food was not good"
Ưu: "Stewards service"
Khuyết điểm: "Always delayed"
Ưu: "Great crew and great service"
Khuyết điểm: "Seating was very cramped"
Ưu: "Staff was great, didn't take anything from my unlocked bag."
Khuyết điểm: "When I picked up my checked luggage, one of the bags had been unlocked, and not relocked. Nothing was missing that I noticed. There was a slip inside from the tsa saying they searched it. I don't know who failed to lock it, but that's kinda concerning to me."
Ưu: "Everything. It was comfortable, the flight attendants were attentive. Before the flight, I was moved to a better seat because I require wheelchair assistance."
Khuyết điểm: "Not a thing."
Ưu: "I liked being seated toward the back of the plane so that me and my cat had some privacy. The crew was very polite and gave me thorough instructions for transporting my cats."
Khuyết điểm: "I bought a carrier for my cat that fit the airline's specifications, but it didn't fit all the way under the seat. Because of this, I had to put my cat in the overhead bin during takeoff. This gave me and my cat a lot of stress, although they let me take her out during the landing. Also I thought the airline would open much earlier than my flight so that I could ensure the safe transfer of my pet-in-cargo."
Khuyết điểm: "This flight was delayed because they sold their empty seats to other airlines and allowed for those people to make it. However, those who had connecting flights weren't able to make it and had to stay overnight in Korea. The next flight arrived 14 hours after the original scheduled flight"
Ưu: "The gluten free meal was much better on this flight and the ladies were pleasant as usual."
Khuyết điểm: "Less entertainment offerings compared to our 10hr flight but other than that, all went well."
Ưu: "The flight attendants were very nice and the on-board entertainment options were decent enough. I had the gluten free meal plan which was ok. The ladies were very organized and I got my meal before the rest of the plane."
Khuyết điểm: "The plane was delayed so our supposed hour and a half layover turned into a mad mad dash across the airport and through security, again. It would have been extremely helpful if they could have gotten the two handfuls of us passengers off before everyone else so we could get to our connecting flight with the same airliner..."
Ưu: "Nice choice of recent movies. Crew was friendly and helpful."
Khuyết điểm: "Flight was somewhat delayed."
Ưu: "My travel from Manila to Seattle via Asiana airline can be describe as good. The crew are very accomodating, the food was okay. The plane was a bit spacious., clean. But in Inciong going back to Manila, the ground crew, those in charge for the elderlies, were not gentle, the services was.. There was chaos as to where the entrance for passengers is. I wish the manage,ent can look into this, so that next time we travel again, we shall patronize the airline.."