Korean Airlines has excellent service. Staff are attentive and friendly, always willing to help and provide comfort. Airport is very clean and has free sleeping areas for transit travelers which must be duplicated in every international airport. If given the choice, I will always ride Korean Airlines for my international travel.
Khuyết điểm: "Charging outlets Staff could be friendlier"
Ưu: "All are professional."
Ưu: "Well organized loading, courteous staff, great vegetarian food provided, liked the real metal silverware and glass wine glass on the SEA>ICN route."
Khuyết điểm: "My usb charger connection was too loose to charge"
Ưu: "Everything. They are the best"
Ưu: "Was able to get rest"
Ưu: "Plane loaded quickly and departed on time. Beautiful clear day for flying."
Khuyết điểm: "Narrow seats on a small plane."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "The food was amazing"
Ưu: "They are always friendly and comfortable seating"
Ưu: "Great service and a very friendly crew."
Khuyết điểm: "The food was ok, average and nothing special."
Ưu: "The music of kpop"
Khuyết điểm: "Would have been good if there’s more korean drama available on the trip and some kimbap food too"
Ưu: "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
Khuyết điểm: "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
Ưu: "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
Khuyết điểm: "Seats of any airplane could use improvement on comfort. But comfort was good."
Ưu: "The service is always way better than American flying"
Ưu: "Brilliant take off and landing too. Very good service. Nice food. Should provide some sweets in the form of chocolates or cakes. But overall a nice and pleasant journey. Thank you!"
Khuyết điểm: "Nothing to dislike."
Ưu: "what I don't like .? let me tell you. I den't even know I have to go to. Alaska I Though i have to transfer delta air I have to transfer my lugege. I I'm 72 yet old it' not very easy I diden't want miss my fly I had heard time !"
Ưu: "Flight attendants friendly and helpful."
Khuyết điểm: "My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight."
Ưu: "Flights are on time, Cabin attendants are nice and friendly , Food was great .My luggage came early . Everything is clean . I only have 1 hour lay over to transfer from my flight from Inchon to Nagoya it’s was fast . I will fly Korean air again in the future . Thanks for the safe flights ."
Khuyết điểm: "I didn’t like being seated in the middle of two guys in the isles . I arrived 3 hours before my flight I don’t have no choice . Hopefully they would assigned us seating at least not in the middle of two men I feel discomfort ."
Ưu: "Excellent service and food!"
Khuyết điểm: "N/A"
Khuyết điểm: "Attendants were all business, no smiles. Movie selection was limited."
Ưu: "very attentive staff clean, comfortable plane with leg room"
Ưu: "I always enjoy taking Korean airlines. The crew is always the most helpful. The food is first class!! They are pretty well on time with their schedule. Over all I would give this airlines an A+. Will be using them again for my next trip"
Khuyết điểm: "It would be nice to have Wi-Fi in economy class."
Khuyết điểm: "Incheon airport transfer has been always bad. Min 1.5h transfer time might be needed unless you are ready to run."
Khuyết điểm: "Too much plastics - need to be more sustainable."
Ưu: "I liked the front & below cameras. I used the pillow for my back. It was a very long flight & we were served two meals, coffee, & a snack. The flight was delayed but they switched me to the very next airline & I still arrived on time. Flight arrived at midnight when the airport is not so busy. No issues with security when transferring planes. Customs waved us through & the baggage arrived quickly."
Khuyết điểm: "Request for more movie & TV options after 18 hours of flying."
Ưu: "Quick service especially picking up the completed meals Very helpful with transit"
Khuyết điểm: "All good"
Khuyết điểm: "re you trying to register for? ~ Garrett"
Ưu: "Comfortable, easy, great service."
Ưu: "The flight crews are friendly."
Khuyết điểm: "There is no wheelchair assistance from the gate to the plane hence the passengers has to walk. My mom needed wheelchair assistance and she had to walk."
Khuyết điểm: "The seat is small"
Ưu: "Excellent service and food."
Khuyết điểm: "Nothing"
Ưu: "Plane did not have vents, it was about 80 in the plane too hot. When it was mentioned, crew could do nothing about it"
Ưu: "food selection & crew courtesy"
Khuyết điểm: "pet boarding --- there was a puppy on board who cried & cried. I am a dog lover. Please be mindful that, this flight from JFK, NY, to Seoul, Korea, was 13+ hours. I am very aware about the stress created upon pets from air travels. Yet, it is upon each pet owners to decide which pet might travel on board. This particular pet owner chose to let his/her pet cry out pet's stress + discomfort throughout the flight and annoy all passengers. Pet owner took no action, for example, gave no sedative to the pet or hold the pet to provide comfort or safety. I personally find such behavior irresponsible."
Ưu: "Getting preferred seating because we were sky team elite plus members"
Khuyết điểm: "Exiting the plane in the cold Seattle weather."
Ưu: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
Khuyết điểm: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
Ưu: "Great service, kind service, food was better than expected, and they allowed you to stand in the back to stretch your legs. This was helpful for the 13 hour flight to not be trapped sitting!"
Ưu: "It was better than expected. A wide selection of in flight entertainment to help pass time. I'd give it a 5 if I were in first class."
Ưu: "Leg room was good"
Khuyết điểm: "Too tight beside neighboring seats"
Ưu: "comfortable seats...above average food choices"
Khuyết điểm: "limited selections of the movies they offered....a very long walk going to the next gate to catch my next flight."
Ưu: "Arrival and departure crew got mix up with no chairs available."
Khuyết điểm: "I would like them to organize for smooth procedure and no confusion to the passenger. Help and guide them for their travel and be safe at all times."
Ưu: "The flight staff is always a pleasure to fly with."
Ưu: "Service was great as always on a short flight! I appreciated that food was served and that flight attendants pass out arrival cards."
Ưu: "The captain told us about the landmarks along the flight."
Khuyết điểm: "None."
Ưu: "Food Comfort in seatting"
Ưu: "This was my first trip abroad and Korean Air made it extremely enjoyable! I greatly enjoyed the pillow, blanket, overall hospitality, the continuous offers of food, snacks, and drinks. The planes were very nice and didn't seem over crowded. Ticket and baggage clerks were amazing!"
Ưu: "Korean Air always very comfortable and clean. It gives me good impression all the time."
Ưu: "Flight to Seattle was great. Food and staff and flight were nice."
Khuyết điểm: "Most everything. The flight back to Seoul was awful. Toilets weren't cleaned, trash overflowed, ran out of water, staff not pleasant - total opposite from outbound. Usually KA is goodness, but blew it this time."
Good service from the crew member
Food was horrible. Flt too crowded. Dirty bathrooms.
Friendly staff, excellent food, a whole lot of good choices for onboard entertainment, comfortable ride, and good legroom even in the economy.
They lost my baggage, if that can be improved it would be 5 star
Khuyết điểm: "Time to renew the aircraft 777-300"
Khuyết điểm: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Ưu: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Ưu: "Crew were amazing and great entertainment"
Khuyết điểm: "Boarding could be better"
Khuyết điểm: "flight on time. flight was delayed and gate changed"
Ưu: "Crew will do anything to help"
Khuyết điểm: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
Ưu: "Yes and yes"
Khuyết điểm: "Not sure because I have never had a better experience."
Ưu: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Khuyết điểm: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Ưu: "I like everything in Singapore airlines"
Khuyết điểm: "Nothing"
Khuyết điểm: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Ưu: "This was the most comfortable business class mid haul flight I've ever taken."
Khuyết điểm: "Absolutely nothing went wrong."
Khuyết điểm: "2.5 hour delay"
Khuyết điểm: "Very cramped. Worst leg of the journey"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "excellent - comfy plane, great service, excellent stuff."
Ưu: "Seats are big as old plane"
Khuyết điểm: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Ưu: "Spacious economy class seating and great service"
Khuyết điểm: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Khuyết điểm: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
Ưu: "Service was great especially the food"
Ưu: "The cabin crew was great."
Khuyết điểm: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Ưu: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Khuyết điểm: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
Ưu: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Ưu: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Khuyết điểm: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
Ưu: "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
Khuyết điểm: "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."
Ưu: "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
Khuyết điểm: "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
Ưu: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Khuyết điểm: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Ưu: "evening meal was delicious"
Khuyết điểm: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Ưu: "Love the service at Singapore Air. Very attentive and accommodating."
Khuyết điểm: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Ưu: "The friendliness of the staff, the food and overall the experience."
Khuyết điểm: "That our bags weren't check in all the way to SEA"
Ưu: "Safety, Friendlyness, Seats, Entertainment"
Ưu: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Ưu: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Ưu: "Courteous, Professional Crew. Amazing Service."
Ưu: "Leg room in economy is good, even for tall people. Food was actually quite good."
Khuyết điểm: "Two of our family's seats would not recline, although they were not near an exit row."
Ưu: "Service was good, but then that's expected."
Khuyết điểm: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Ưu: "Great food, friendly staff, on time... what else do you need?"
Ưu: "The crew were all very polite, well mannered, and helpful."
Khuyết điểm: "As a strict vegan, I had ordered a vegan meal. I was given a meal labeled as vegan, though it in fact was not. I reported the incident to customer service, who responded only with apathy. :("
Khuyết điểm: "Terrible service. It’s a nightmare to fly with. And I have a baby with me that even worse to fly with Eva."
Ưu: "crew excellent and very efficient & professional"
Ưu: "Eva does a great job, nice personnel, good food...probably better than most."
Khuyết điểm: "More leg room. (My usual complaint,) Premium Economy Very Nice, but at a premium price. I flew once...nice to be offered a glass of Champagne once seated!"
Ưu: "Flight crew"
Khuyết điểm: "No leg room"
Khuyết điểm: "Was not able to board"
Ưu: "Crew was great and were timely in boarding and deplaning processes. They were willing to help when asked."
Khuyết điểm: "As a 6’ tall, broad shoulder individual the seats were narrow and there was not much leg room. Fortunately there was an empty seat directly next to me which afforded me some space."
Ưu: "Economy seats were EXTREMELY uncomfortable, a mannequin would complain and to add insult to injury , the obvious placements of overly extravagant “first class” seats vs regular economy seats , were very off putting. People are sitting on cardboard for hours on end , add some comfort to your seats!"
Khuyết điểm: "More humanly comfortable seats , I understand you get what you pay for, but having to be deliberately uncomfortable for 13 hours straight is extremely unfair."
Ưu: "The seat was comfortable. The crew was very nice."
Khuyết điểm: "Keep doing the same. Cost is not always the most important."
Khuyết điểm: "My food was kind of dried up like it had been over microwaved. We were very swished in our seats. Two middle in row of 4. :("
Ưu: "Comfortable and excellent hospitality."
Khuyết điểm: "None."
Ưu: "Flight attendants were all nice and friendly."
Ưu: "There was a decent movie collection to watch."
Khuyết điểm: "Seats were crammed, not enough width or legroom. Staff not that friendly. Food was alright but nothing to write home about"
Khuyết điểm: "Seating way too tight"
Ưu: "It was a good comfortable flight and on time"
Khuyết điểm: "I wish we had more food options"
Ưu: "EVA crew was wonderful and hardworking"
Khuyết điểm: "Did not like our seats and weight limits for carry on"
Ưu: "They very helpfull"
Khuyết điểm: "The chair was too small"
Ưu: "Very comfortable flight, crew were very professional, food was delicious!"
Khuyết điểm: "Wish I had known the headphone jack needed and adapter from mono to stereo to use own headphones, but the headphones provided were adequate."
Ưu: "Cute and friendly flight attendants. Food was very tasty. Seat were amazingly comfy - no probs with sore bottom. Cabin area clean. Check-in was very easy."
Khuyết điểm: "Think seats maybe 1-2" (2.5-5cm) closer than Asiana - knees hitting seat in front and if person leaned seat back, it would hurt."
Ưu: "I really enjoyed the flight seated in the exit row 45. I was amazed at the on board service. The attendants moved quickly also in a run without the usual frowns that I’ve seen on other airlines."
Khuyết điểm: "The exit row seat 45C was too narrow. The cup of coffee I had near the end of flight tasted like halve coffee halve tea. Also the checkin line was too slow. There appeared to be more clocks standing around instead of attending the customers trying to check in."
Ưu: "I cannot say how much i enjoyed eva air. The stewardesses were wonderful the people in taipei i dealt with were fantastic."
Khuyết điểm: "The woman i had to deal with in seattle at the ticketing desk was an absolute nightmare. Im heartbroken i dont remember her name because i would happily name her. Everyone else was perfect. The fella helping me even said "i am so sorry, she is awful and makes me very nervous. I will probably fly asiana from now on just so i do not have to deal with her."
Ưu: "Never flew with EVA but timely take off and landing. Smooth flight. Kind crew members. I think everything is great because I did not expect a lot from this airlines."
Khuyết điểm: "I don't know much about Chinese food. Announcement was a bit hard to understand their accent."
Ưu: "Friendliness, comfy seats"
Khuyết điểm: "food,"
Khuyết điểm: "The seats are way too close to each other. I’m 5 foot four and my knees touched this front"
Ưu: "The crew was very friendly and fast help with passengers needs."
Khuyết điểm: "On long flights over 6 hours , I find that seats become very uncomfortable . I do stand up and stretch if it is available to do so. After 10 hours of flight travel my legs , back, and neck are very stiff and sore."
Ưu: "It's like a well oiled engine, they are very reliable every time I fly with them. The service is good and courteous. The in-flight entertainment is wide ranging. The food is ok. Washroom is clean and fresh."
Khuyết điểm: "More leg room for economy class. :-)"
Ưu: "The cabin crew were nice."
Ưu: "Great food, clean bathrooms, courteous and efficient service. It was my first time flying with EVA Air and I would definitely choose them again."
Ưu: "Reasonable legroom in Economy. Friendly staff. Clean bathrooms."
Khuyết điểm: "Beer selection is terrible (eww - Heineken) Movie selection is very limited"
Ưu: "Flight attendants are very courteous and polite. Try to please everyone. They even clean bathrooms often. Food were great too."
Ưu: "Boarding was efficient and organized. Seats were standard but comfortable. Food lacked salt and flavor at times but the variety was good. Lots you watch and do on the in seat screens so I was never bored."
Khuyết điểm: "Food needs to come with salt and pepper I the side or soy and hot sauce packets."
Khuyết điểm: "Person in front of me reclined their seat to far and made it very uncomfortable"
Ưu: "Nice staff good movie selection good flight"
Ưu: "Without fail, every EVA flight crew is professional and kind the perfect combination for long flights."
Khuyết điểm: "The seats were too close to the rows in front and back."
Khuyết điểm: "Wasn't able to confirm seats ahead of time. The option to order a vegetarian meal would have been good. Wasn't able to do either of these things through kayak or eva websites and there were no option once on board."
Ưu: "The flight crew was amazing. They were very kind and helpful"
Khuyết điểm: "I'd work on the in flight food"
Ưu: "Everything is perfect"
Khuyết điểm: "Nothing"
Ưu: "I had a ile seat,and wasn't crowded"
Khuyết điểm: "Nothing."
Ưu: "Crew always pleasant service good. Seats comfortable"
Khuyết điểm: "All good"
Khuyết điểm: "Food made me sick for 5 days. Ruined my first week in Philippines, cost so much money because I couldn't leave my hotel."
Khuyết điểm: "Flight crew was unfriendly with myself and other passengers."
Ưu: "The service was fantastic, the food was great, the plane was in great shape, overall a great experience - I'd certainly fly again!"
Ưu: "relatively more spacious than other airlines"
Khuyết điểm: "seat itself not comfortable enough, hard seat; food can perhaps be improved"
Ưu: "fantastic flight experience. the aircraft was clean neat and comfortable. i loved how they kept the restrooms so clean even through a 13.5 hour flight. I slept through dinner but the western style breakfast was good. The crew was attentive and polite."
Ưu: "Awesome flight...on time and good food.. customer service was excellent"
Khuyết điểm: "Bad bad bad I book 3 months ahead, they should put us in the front row seat instead so far to the back seat."
Ưu: "Very relaxed atmosphere with helpful attendants, great food (Asian vegetarian special meal. I also appreciate the lounge while waiting. Altogether the tops, in a totally different realm (i.e. postitive) from flying on US carriers."
Ưu: "I enjoyed the fact that they were organized professional and efficent"
Khuyết điểm: "My last flight was through United I will never fly with them again"
Khuyết điểm: "When covid don't exists"
Khuyết điểm: "The crew should speak up and wait for answers before moving quickly away with beverages. Seat cushions are hard and thin. movie selections are terrible and few. worst selection ever."
Khuyết điểm: "Food and service."
Khuyết điểm: "They should always have WiFi!"
Ưu: "The whole travel experience on Asiana is great from easy check in to great onboard crew, food and service."
Khuyết điểm: "Nothing"
Ưu: "Crew were kind and always checking on passengers."
Khuyết điểm: "Need more entertainment options."
Ưu: "The crews are very polite. The food is good. Service is good."
Khuyết điểm: "The boarding gate doesn’t have elevator or scalator and it’s hard to go up/ down the stairs (NAIA). Aircraft seat looks old. Overall the flight is good."
Ưu: "Nice crew"
Khuyết điểm: "Nothing"
Ưu: "GREAT FOOD"
Khuyết điểm: "NEED TO ORGANIZE BOARDING - IT WAS A NEAR RIOT IN MANILA"
Ưu: "(Business class) Friendly, helpful crew. Very good food and a pretty comfortable and adjustable seat that was great for two passengers travelling together."
Khuyết điểm: "In flight entertainment system was a bit outdated."
Ưu: "Best flight I’ve ever been on!"
Khuyết điểm: "It had just snowed 20” in Seattle, so we had a short delay."
Khuyết điểm: "More subtitled movies in English."
Khuyết điểm: "More subtitled movies in English."
Ưu: "Good leg room, nice food, and friendly professional staff."
Khuyết điểm: "Boarding process was chaotic."
Ưu: "They are accommodating and respectful"
Khuyết điểm: "Fair enough"
Ưu: "I'll give a more complete and less-biased review if I get it back!"
Ưu: "Excellent service"
Khuyết điểm: "Nothing"
Khuyết điểm: "one check-in crew (female) at gate was not very nice. My mom is disabled & in her personal wheelchair. The other check-in crew members told us (5 total) to go together to board the plane then this female staff told us we can only have one family member go in with my mom (to take care of the wheelchair then assist her on the plane) next time we board the plane. Their messages are inconsistent & her attitude was uncalled for, especially when she let other disabled passengers on with their more than one family members & the other Asiana staff members told us to go in at the same time."
Ưu: "Great crew and food on-board"
Khuyết điểm: "Boarding process was disorganized"
Khuyết điểm: "That made me stay overnight in Korea."
Ưu: "The crew was great and the ammentities made me feel comfortable"
Khuyết điểm: "Limited entertainment"
Ưu: "We liked the service and food and had plenty of space since the flight was half empty."
Khuyết điểm: "Flight was 50 minutes late leaving Seattle because Asiana was waiting for a connecting flight. We still made our connection in Seoul so no problem."
Ưu: "The crew is great. Seats are more comfortable than other airlines. They feed you lots of food. They are my favorite airline."
Khuyết điểm: "Some planes don't have the foot rest. It makes a huge difference in comfort."
Ưu: "Not much. Plane was almost on time."
Khuyết điểm: "Disgusting food, old plane with terrible seatback screens as well as movie selection."
Khuyết điểm: "Flight departed and arrived almost two hours late. Unacceptable especially since it wasn’t mechanical but waited for a connecting flight. Now I may not be able to get a ride out of the airport and back to my camp in time for curfew."
Khuyết điểm: "Food options terrible for Asian vegetarian"
Khuyết điểm: "Broke my luggage. Twice in a row."
Ưu: "The flight attendants were polite and very attentive!"
Khuyết điểm: "There was not any WiFi though it was advertised."
Khuyết điểm: "Flight was frigid."
Ưu: "Checkin was easy and quick. Crew everywhere was mostly courteous. A ground crew in incheon even called my hotel to request my shuttle from his own cell phone! Excellent service, and they were all gracious and helpful till then end! There was some difficulty in coming communicating in English but still I feel we were treated well. Thank you Asiana!"
Khuyết điểm: "One thing I didn't like. My dad needed handicap assistance but he can walk, so we lined up to the side of the terminal where priority boarding will take place. As I saw crew members assisting and lining up wheelchaired passengers and approached one guy to tell him my dad needed wheelchair assistance, he dismissively looked at me and my dad and told me 'well if you want to sit on a wheelchair go sit on a wheelchair, and walked away assisting other passengers. that was so unhelpful! They were also very strict about weight AND size of carry on luggage, but inconsistently so though. With 2 kids and a handicapped dad, one of my cartons with a 'approved' tag was flagged at the gate and required to be checked in. As I didn't want any more hassle, I said yes so my daughter and I ended up with nonovernight clothes for our incheon stay."
Ưu: "Great meals and service."
Khuyết điểm: "Delayed boarding and landing by an hour. Missed connection."
Ưu: "The quality of food."
Khuyết điểm: "Boarding was confusing, not enough announcements."
Ưu: "Though short flight, flight was on time, food was reasonable, attendants were kind and polite."
Khuyết điểm: "Nothing in particular."
Ưu: "Everything! Food, the seat, entertainment everything! I cannot ask for more. Plus points for the cabin crew of flight OZ271, they are the best! ❤️"
Khuyết điểm: "None"
Ưu: "Though not particularly personable, Flight attendants were generally efficient at their tasks. i.e. No mistakes with pre-arranged special meal requests."
Khuyết điểm: "1) The ground staff in SEA never said a single 'please' or 'thank you', let alone any eye contact or even a mere 'you're welcome' in response to my expressions of thanks; I was made to thoroughly feel like a mere transaction. Clearly, Asiana severely needs basic manner- training for its staff. (this isn't the 1st time I've experienced rudeness from Asiana staff, but I just ignored it & chucked it up to their tired busy working days.) 2) We sat on the tarmac for an hour, exactly. We departed 1 hour later than scheduled, despite a short connection, which they, themselves, scheduled into this flight! ..."
Ưu: "I like the access to charging my phone in the seat."
Khuyết điểm: "The food options were not very good this trip."
Khuyết điểm: "Sound didn't work on entertainment system And food was not good"
Ưu: "Stewards service"
Khuyết điểm: "Always delayed"
Ưu: "Great crew and great service"
Khuyết điểm: "Seating was very cramped"
Ưu: "Staff was great, didn't take anything from my unlocked bag."
Khuyết điểm: "When I picked up my checked luggage, one of the bags had been unlocked, and not relocked. Nothing was missing that I noticed. There was a slip inside from the tsa saying they searched it. I don't know who failed to lock it, but that's kinda concerning to me."
Khuyết điểm: "This flight was delayed because they sold their empty seats to other airlines and allowed for those people to make it. However, those who had connecting flights weren't able to make it and had to stay overnight in Korea. The next flight arrived 14 hours after the original scheduled flight"
Ưu: "Two and a half hour flight but full meal still served. Good selection of movies."
Khuyết điểm: "Cramped seating"
Ưu: "The flight attendants were very nice and the on-board entertainment options were decent enough. I had the gluten free meal plan which was ok. The ladies were very organized and I got my meal before the rest of the plane."
Khuyết điểm: "The plane was delayed so our supposed hour and a half layover turned into a mad mad dash across the airport and through security, again. It would have been extremely helpful if they could have gotten the two handfuls of us passengers off before everyone else so we could get to our connecting flight with the same airliner..."
Ưu: "Never take Asiana ever again"
Khuyết điểm: "Boarding personal"
Ưu: "Nice choice of recent movies. Crew was friendly and helpful."
Khuyết điểm: "Flight was somewhat delayed."
Ưu: "My travel from Manila to Seattle via Asiana airline can be describe as good. The crew are very accomodating, the food was okay. The plane was a bit spacious., clean. But in Inciong going back to Manila, the ground crew, those in charge for the elderlies, were not gentle, the services was.. There was chaos as to where the entrance for passengers is. I wish the manage,ent can look into this, so that next time we travel again, we shall patronize the airline.."
Ưu: "Crew was super amazing and friendly! Very good service also!"
Khuyết điểm: "No seat back entertainment.."
Ưu: "Boarding process need to be improved. Seat assignment is horrible"
Ưu: "Accommodating a lot more than American Airlines."
Khuyết điểm: "It was fabulous as always! Thank you. I love Delta!"
Khuyết điểm: "Crew was unfriendly and flight was 2hrs delayed"
Ưu: "Free movies and drinks"
Khuyết điểm: "Seats are uncomfortable as hell"
Ưu: "Flight was comfortable and smooth all the way"
Khuyết điểm: "Tastier food options"
Khuyết điểm: "13 hour delay"
Khuyết điểm: "We weren't alerted there was a chance of delays. Over two hours late."
Ưu: "The crew were nice."
Khuyết điểm: "We could have used more legroom between the seats."
Ưu: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Khuyết điểm: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Khuyết điểm: "Filthy plane, and delayed too long"
Ưu: "Crew was very friendly and efficient. Flight was pretty smooth."
Khuyết điểm: "On time departure would have been nice. 2.5 hours late."
Ưu: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Khuyết điểm: "N/A"
Ưu: "Never made the connecting flight."
Ưu: "The crew really kept us updated on the many delays."
Khuyết điểm: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Khuyết điểm: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
Ưu: "The crew was amazing."
Khuyết điểm: "Cleanliness"
Ưu: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"
Ưu: "It was a nice flight. No troubles"
Khuyết điểm: "Nothing"
Ưu: "The food was improved and the seat was comfortable."
Ưu: "Awesome prompt and courteous service."
Khuyết điểm: "Nothing"
Ưu: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Khuyết điểm: "Seat was smaller than EVA and food not quite as good."
Ưu: "Entertainment, food, comfort"
Khuyết điểm: "Slow boarding/alighting, entertainment system was too sluggish"
Ưu: "Boarding was quick"
Khuyết điểm: "No entertainment, plane was small"
Khuyết điểm: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Khuyết điểm: "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."
Khuyết điểm: "Food, cramped seating."
Ưu: "Great flight attendants and crew, 30 min early!!"
Khuyết điểm: "Nothing"
Khuyết điểm: "Crew did not offer me/ another passenger the complimentary drink/ snack. And made a face when I asked for a drink later."
Khuyết điểm: "13hr delay！！！！！！！！！！"
Ưu: "absolutely nothing"
Khuyết điểm: "The crew! So slow! Not helpful with your questions/request and the attitude! What on earth! Awful customer service!"
Khuyết điểm: "Was late almost for an hoir."
Ưu: "Amenities, service, and punctuation of flight"
Ưu: "Over an hour late wth!!!"
Ưu: "Best Delta flight so far."
Ưu: "Boarding was easy"
Khuyết điểm: "Seats, the whole flight experience"
Khuyết điểm: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Ưu: "The EXIT seat with nothing in front of me."
Khuyết điểm: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Khuyết điểm: "Seat, did not get upgraded"
Ưu: "Great service, very comfortable."
Khuyết điểm: "Too crowded."
Ưu: "The flight was fine, attendants we're good, entertainment options are great."
Khuyết điểm: "Boarding. It was probably the worst I've seen. A shared intercom system between two gates (b7 and b7a), boarding flights around the same time and our flight beginning portions of pre boarding with no announcements caused mass confusion. Passengers lining up to go before they should, bumping into each other, no info or corrections over the intercom. The gate agent yelling at people to move aside. Overall terrible gate agents and terrible set up. Flight crew was great though."
Ưu: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Khuyết điểm: "The tsa is worthless"
Khuyết điểm: "*Again, my first choice of main off the menu, in Delta One, had run out. *Not a fan of the Delta One seats."
Khuyết điểm: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Ưu: "Getting to China, albeit two days late."
Khuyết điểm: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."