Korean Airlines has excellent service. Staff are attentive and friendly, always willing to help and provide comfort. Airport is very clean and has free sleeping areas for transit travelers which must be duplicated in every international airport. If given the choice, I will always ride Korean Airlines for my international travel.
Flight took off late but ok flight
Khuyết điểm: "Korean Air was wonderful. BUT KAYAK made my reservation through KIWI.COM which is absolutely horrible. My reservation was ONLY for Dallas to Incheon. They booked me a ticket all the way to Singapore without ever asking my permission or informing me. As a result, I was unable to use the ticket, and had to purchase a new one at the airport ticket counter. I called them several times to attempt to fix the issue, but they were utterly unhelpful. I have requested a refund, but am not hopeful based on their past performance. KAYAK should cut all ties with KIWI if it wants to remain reputable."
Ưu: "The crew were good and very pleasant."
Khuyết điểm: "The food was pretty gross. I don't know how you can pass that for food."
Ưu: "The crew was excellent!"
Ưu: "Food and professionalism, were excellent, had a good stress free experience."
Khuyết điểm: "Had issues with unusual plane noise."
Ưu: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Khuyết điểm: "I don’t know yet."
Ưu: "Food was great. Service was great."
Khuyết điểm: "The most leg room of any flight I have been on. Seat comfort was the best. The service was excellent."
Ưu: "Crew was fantastic."
Ưu: "awesome service great seats"
Khuyết điểm: "30 some odd hours hotel didnt have shuttle"
Khuyết điểm: "More frequent stops for water or drinks or at least larger cups. ."
Ưu: "Great leg room even for tall person. Food is good and there's enough choices."
Ưu: "Your flight always delay. Suck!!"
Ưu: "The staff were kind and very helpful when my USB port didn’t work. They were eager to fix the problem."
Khuyết điểm: "There was no way to book seat or check in online ahead of time. There was no order to boarding the plane. It was a just 1 big line."
Ưu: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Ưu: "Got the seats we wanted. If you are travelling with an infant this is top priority and they delivered"
Khuyết điểm: "Flight delayed by an hour"
Khuyết điểm: "None"
Khuyết điểm: "The flight was delayed by an hour but otherwise it was a good experience. The crew was great and the food was fine. I'm pleased with Korean Air."
Ưu: "I liked the seats and the comfort."
Khuyết điểm: "The dinner didn't taste that good. The portion was small and I was hoping they would have Kalbi."
Ưu: "Once we were on board. the service was good"
Khuyết điểm: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
Ưu: "The service & cleanliness."
Khuyết điểm: "The seats."
Ưu: "Service, friendliness"
Ưu: "I enjoy flying Korean Air. I get great deals with great service and accommodation."
Khuyết điểm: "It was a late direct flight from Bali to Seoul. The flight was for a 0120 departure, and about 7 hours long. For the flight being a very late departure and both locations being around the same timezone (1 hour difference) I feel as if the lights were left on for too long, over an hour after departure, and then turned on too early, 2 hours prior to landing. Too improve comfort I would suggest to begin service upon takeoff and turning the lights off immediately after, and turning them on an hour before landing to conduct service. Better yet, if possible, conduct service with the lights off and individuals that require additional lighting may use their individual light. I believe, and witnessed in my area, a majority of personnel that just wanted to sleep during these flight hours."
Ưu: "Air conditioning low and uncomfortable"
Ưu: "Crew team assist us from the moment we landed in Bangkok and help us to our connecting flight. it was an amazing job."
Khuyết điểm: "na"
Ưu: "I could never have survived that long a trip on a cramped US airline sitting in a center seat."
Khuyết điểm: "I don't like their policy of closing all the blinds when it is daylight outside."
Ưu: "Everyone was so pleasant and helpful."
Khuyết điểm: "More leg room is needed!"
Khuyết điểm: "Cabin temperature was too high"
Ưu: "They were helpful in getting us on and off the plane. My daughter spilled a drink and they quickly gave me napkins and wet towels to clean up. Also, the plane had great leg room!"
Ưu: "Boarding was quick and efficient. Plane was clean, the seats and leg room were good. Cabin attendants were very friendly and attentive during the entire flight. Entertainment system was easy to use and had a lot of movies and other stuff to keep you busy. Headphones and slippers were provided. Enjoyed my flight. Will fly Korean Airlines again if I have the chance."
Ưu: "Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!"
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "Service of the flight attendants was excellent, they were courteous, pleasant and professional sort of like the old days of the flying industry. Language was a bit difficult for me to interpret however they took whatever time needed to make sure I understood their communication. Everything is tidy and clean. A good variety of movies, games, music and information channels was provided.I will fly korean Air in the future."
Khuyết điểm: "Boarding was a challenge because the gate staff did not announce in English. It would be more organized if they boarded sets of rows in sequence instead of mass boarding for economy. Also had a problem with transfer at Bangkok Airport. Fortunately I had adequate time for the connecting flight but the transfer area was not opened until 7pm. The transfer process is all new to me and not really easy to understand until the first experience. The Arrival and departure boards rotate airline information which was initially difficult to understand. The headsets were a problem in reference to fitting, volume and quality of tone."
Ưu: "Timely and professional services,well polite and corteous staff"
Ưu: "All of the people from Korean Air that I spoke with about anything were very considerate and helpful."
Khuyết điểm: "No legitimate complaints."
Ưu: "Enjoyed the flying experience with KE - friendly, attentive crew, econ seats are comfortable with lots of legroom. I was really well taken care of."
Khuyết điểm: "More movies to choose from"
Ưu: "We had a short connection after a Korean Air Flight from Hanoi to Seoul before catching KE 085 to JFK. The time pressure was heightened because the first flight take off was delayed. There was an attendant waiting as we deplaned in Seoul who escorted us to the gate and assured us that the plane would wait for us. And miraculously, our baggage tagged for short connection, did make it with us to JFK!"
Khuyết điểm: "Would love more Movie and TV options"
Ưu: "we were attended 2 by the friendliest/courteous attendants....were fed 2X along the way and movies/music/games/drinks were free of charge also."
Khuyết điểm: "n/a"
Ưu: "Friendly staff and good good choices. Clean and new plane."
Ưu: "Just as our first flight with Korean Air, everything was superb. We boarded just in time, due to delays in the airport since we floundered a bit, trying to make our way through the right terminals and security, but we were processed quickly, and the staff were so polite and welcoming."
Khuyết điểm: "We had absolutely no complaints. Many thanks."
Ưu: "The air hostess is very kind and helpful when she noticed that I was not well and she has offered me a honey lemon drink even I didn't request."
Ưu: "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
Khuyết điểm: "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight."
Ưu: "Boarding was smooth. Seats weren't too bad. Decent selection of movies, but have had better. USB plug at every seat. Ordered vegetarian meal but didn't arrive."
Khuyết điểm: "They didn't have my vegetarian meal that I ordered so was pretty hungry."
Ưu: "They have the best food;always offering drinks;have pleasant attendants"
Khuyết điểm: "Towards end of flight the headphones were failing...unclear sounds & volume fading.They can also improve on the audio selection"
Ưu: "Always fly Kirean Air. Business class on these long flights are great. The new 747-8, gives you a bit more privacy and the stewardesses are attentive, pretty and professional."
Khuyết điểm: "Turbulence!!!!! Keep thinking the wings will fall off. Lol"
Ưu: "Everything was good overall"
Khuyết điểm: "I would like more movie and tv options"
Ưu: "The movie selection"
Khuyết điểm: "Let's start with the overrated leg space and seating comfort. It was cramped as with any other regular airline. Seats in the economy section are not comfortable and have no back support. These seats should have better cushions and back support. Our flight attendant had a bad attitude after we asked for wine and didn't offered us any beverages for at least two occasions. No warm towel either. She just skipped us like we were not there. The meals are just ok. Nothing remarkable. Then we stand in line for almost two hours after a 14.5 hours flight to get through immigration. The overall experience was not good at all and for that price the comfort and service should be much better."
Food service and attendants were great. I was in seat 41K which is a smaller seat and in a 2 seat row, I should have been made aware of this.
I loved both the ground and flight crews. They're so patient and willing to accomodate us and help solve problems. I only wanted to suggest if they can give us more new or not so new movies to watch.
Ưu: "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
Khuyết điểm: "The space is really tiny. The screen also tiny."
Ưu: "Flight attendants were amazing and so service oriented!"
Ưu: "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
Khuyết điểm: "if the seat can be reclined a little more"
Ưu: "Crews were great. They worked fast and helpful."
Ưu: "Crew was amazing and very comfortable seat"
Khuyết điểm: "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
Ưu: "Crew was amazing"
Khuyết điểm: "The boarding"
Ưu: "The staff is friendly with attention to detail"
Ưu: "Staff was great!"
Khuyết điểm: "Food wasn’t the best."
Ưu: "Crew were very hospitable"
Ưu: "ANA is always efficient and polite."
Khuyết điểm: "Just drinks no snacks on this flight"
Ưu: "Clean plane, comfy seats and great staff"
Khuyết điểm: "Everything was good didn’t hate anything"
Ưu: "Staff were amazing."
Khuyết điểm: "Nothing great experience!"
Ưu: "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
Khuyết điểm: "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
Ưu: "All the service was good."
Khuyết điểm: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Ưu: "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
Khuyết điểm: "The entertainment is pretty limited , and the food selection is limited for western food."
Khuyết điểm: "N/a"
Ưu: "Nice once I got on the plane"
Khuyết điểm: "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
Ưu: "Very helpful and accommodating flight attendants ... all with a smile!"
Ưu: "Wonderful service"
Khuyết điểm: "Food was on the very bland side"
Khuyết điểm: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
Ưu: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Khuyết điểm: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Ưu: "Very nice plane, enough room, didn't feel cramped"
Khuyết điểm: "Had to switch gates 2 times"
Ưu: "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
Ưu: "They made a special dessart for my niece and her husband for their honeymoon trip."
Khuyết điểm: "Not realky."
Khuyết điểm: "Ordered Fruit Meal. It did not have a variety."
Ưu: "Great food on ANA flight from Malaysia to Tokyo."
Ưu: "Service was nice way more room than American Delta or United for economy"
Khuyết điểm: "None"
Ưu: "Cabin crew was fine, nice smooth flight."
Khuyết điểm: "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."
Ưu: "High quality fit out, amazing flight crew, great food."
Khuyết điểm: "Movie selection could be greater."
Ưu: "Great flight"
Khuyết điểm: "Food"
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
Khuyết điểm: "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."
Ưu: "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
Khuyết điểm: "Nothing, really."
Ưu: "Everyone is super nice."
Khuyết điểm: "nothing"
Ưu: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
Khuyết điểm: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
Ưu: "Light food but breakfast could have been more substantial only one chicken sausage?"
Khuyết điểm: "Turbulence Lack of privacy with seating Lighting from other monitors disturbs someone trying to sleep"
Ưu: "Crew was outstanding Food and service was excellent"
Khuyết điểm: "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
Ưu: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Khuyết điểm: "nothing"
Khuyết điểm: "Not ok"
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "Very friendly and attentive service, good movie selection on new screens."
Khuyết điểm: "TSA-style pat-down at the gate in Narita before allowed to board."
Ưu: "As expected from the Japanese, super polite snd patient."
Khuyết điểm: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
Khuyết điểm: "i asked a crew for a drink.. and they refused."
Khuyết điểm: "can't think of any.!"
Ưu: "Everyone crew members was very friendly and helpful. I"
Would fly no other airline on an 18 hour flight. Exceptional inflight service. Flight took off on time and landed early.
Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
Ưu: "the crew is fine. The seat was OK standard."
Khuyết điểm: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Ưu: "Crew could have been less rude"
Ưu: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Khuyết điểm: "Food was good but was not full compared to emirates."
Khuyết điểm: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Khuyết điểm: "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
Khuyết điểm: "No complain . It’s singapore airlines and not dirty air India or jet Airways"
Ưu: "Crew was friendly. Seafood pasta was good."
Khuyết điểm: "I wish all airlines have a foot rest."
Ưu: "Excellent service, made a very long flight very pleasant and enjoyable."
Ưu: "I have tall family members and they had enough legroom even at the back of the plane. Service was excellent. Snacks and drinks were regular on offer even between meal. Very nice, professional staff even after 13 hours of flight. Just excellent. Thank you for this very pleasant experience. Will definitely fly Singapore Airlines again."
Khuyết điểm: "There is room for improvement with the special meals. The non gluten brun was very hard. In general it would be nice if passengers could pre-order from a set selection of foods online what they would like on their tray. This would hopefully lower the amount of food that sadly goes to waste. Also it would be nice to have gluten free snacks on board. Flying with celiac disease is not easy."
Khuyết điểm: "Everything was fine."
Ưu: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Khuyết điểm: "The food was disgraceful, the entertainment, the quality of the movies was poor.."
Ưu: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Ưu: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Khuyết điểm: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Ưu: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Khuyết điểm: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Ưu: "Easy red eye flight, just slept the whole way"
Khuyết điểm: "Singapore airline is always awesome. Crew professional and very caring"
Khuyết điểm: "Boarding didn’t give priority to passengers with children"
Ưu: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Khuyết điểm: "Reclining seats tend to make me caustaphonic with the limited space"
Khuyết điểm: "Little or no room in Economy"
Khuyết điểm: "Outdated Cabin Fit Out"
Ưu: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Ưu: "Seats, crew"
Khuyết điểm: "Nothing else other than above"
Ưu: "Modern aircraft , nice crew"
Ưu: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Khuyết điểm: "Nothing bad to say about this flight. Great airline."
Ưu: "fast crew service friendly staffs. clean toilet"
Khuyết điểm: "everything was good"
Ưu: "Nothing specific"
Khuyết điểm: "Menu is average but get they need to cater for wide variety of tastes"
Ưu: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Ưu: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Khuyết điểm: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Ưu: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Khuyết điểm: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Ưu: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Khuyết điểm: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Ưu: "Not much turbulence"
Ưu: "Overall just a really great experience."
Khuyết điểm: "Nothing negative to report."
Ưu: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Khuyết điểm: "The food is average taste... a bit salty :("
Ưu: "Everything is excellent!"
Khuyết điểm: "Seats are tight and hard"
Khuyết điểm: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
Khuyết điểm: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"
Ưu: "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."
Ưu: "Crew was very attentive and professional"
Khuyết điểm: "Return flight the movies were the same as three weeks earlier."
Ưu: "Leg room in economy is good, even for tall people. Food was actually quite good."
Khuyết điểm: "Two of our family's seats would not recline, although they were not near an exit row."
Ưu: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Khuyết điểm: "Food was ok, not super high quality."
Khuyết điểm: "Aircraft was dated with old business class seats which are worn. Minimal options in movies to watch"
Ưu: "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
Khuyết điểm: "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"
Khuyết điểm: "Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group"
Ưu: "I really enjoyed the food as always and overall, I felt very comfortable"
Khuyết điểm: "I enjoyed my experience overall."
Khuyết điểm: "Breakfast was not tasty. Options could have been better."
Ưu: "The crew was wonderful, very hospitable and friendly."
Khuyết điểm: "The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs."
Ưu: "Sat in business class pods. Best flights we’ve ever taken !"
Khuyết điểm: "Nothing"
Ưu: "Business class lay-flat seats and a private cubby."
Khuyết điểm: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Ưu: "The space!"
Khuyết điểm: "Food"
Ưu: "Can’t remember"
Khuyết điểm: "Food selection specially for vegetarian"
Khuyết điểm: "Not being scammed on bag charges."
Ưu: "New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft)."
Ưu: "The crew, the entertainment, the cleanliness and the overall experience was lovely"
Khuyết điểm: "Lights could have gone fully off during a red eye international for sleeping."
Ưu: "Upgrading to Skycoach giving extra leg room was well worth it."
Khuyết điểm: "They need to bring around water more often. And actually offer it to people in the window seat."
Khuyết điểm: "Do not ever forget or decide not to book a checked in bag on Air NZ when booking your ticket on line. You have a bag to check at the airport they will not tell you it is $30 or $40 but gouge you for $160au. That is a total rip off and they should be embarrassed to ask for that excessive amount."
Khuyết điểm: "After scanning boarding passes at gate, flight crew required us to show them again at the plane door. We had already stowed our phones, as I think others had. Minor issue but caused what seemed like an unnecessary backup at the cabin door. Our other domestic Air New Zealand flight didn't require it."
Khuyết điểm: "Superb airline"
Ưu: "Crew did a very good job"
Khuyết điểm: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."
Khuyết điểm: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"
Ưu: "the staffs and the boarding experienve"
Ưu: "Entertainment was great, food was great, and the overall flight experience was better than the first time travelling this airline. Airhosts/esses we’re very polite as well. Would try it again soon!"
Khuyết điểm: "Airhosts/esses took a long time to pick up our trays after our meal."
Ưu: "Good selection of movies I thought."
Khuyết điểm: "The flight was delayed by 50 mins. Missed my connecting flight from Auckland, so had to spend 3 hours at the airport. A voucher for internet access would’ve been nice."
Khuyết điểm: "I was connecting on an International flight on same airline, New Zealand Air, and did not see where I was required to pay for our one checked bags for my wife and I. When I checked in on line I was not notified that I should buy the checked backs online so assumed one bag each was free. Instead we were charged $nz120. This is not acceptable and I would like a refund. Please help on this request. Thank you."
Ưu: "Reliable service. Flew Air NZ twice without any hiccups. Boards on time, leaves on time. Get a biscuit (cookie), drink, and sweet. Had room on both flights also. Not packed to the gills and enjoyed the aerial view of the lovely NZ countryside."
Khuyết điểm: "Nothing... didn’t give 5 star due to no monitor/tv for entertainment but with such a short flight it really isn’t necessary."
Ưu: "Cabin crew was fantastic! Inflight experience was woderful."
Khuyết điểm: "Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight."
Khuyết điểm: "bummed I couldn't even opt in or purchase wifi. being sel-employed and having such long flight - its just a missed opportunity."
Ưu: "Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time."
Ưu: "the crew was very attentive and nice."
Khuyết điểm: "due to a medical emergency, we sat on the plane for two hours before a decision could be made as to whether or not we needed to return to the gate. keep in mind, this was in addition to the 13 hour flight from LAX to NZ. it was a very long evening/day of travel."
Ưu: "I paid $100 to "upgrade" to what was called premium, but I did not get a premium seat, and discerned no benefit. Wtf is this?"
Khuyết điểm: "paid $100 to "upgrade" to what was called premium, but I did not get a premium seat, and discerned no benefit. Wtf is this?"
Ưu: "There was so much I loved, but what really stood out was the mood was set from the beginning....music, lighting, and the welcome message on the screens that were personalized for passengers. Great food and the friendliest airline crew ever. I also loved the safety video....it wasn't boring even though I knew to he information."
Khuyết điểm: "I was in the middle of the middle row, but even then....I couldn't complain.....most comfortable flight I've ever been on!"
Ưu: "Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices."
Ưu: "Everything was ok."
Khuyết điểm: "The Auckland airport is the closest I have ever been to burning in hell."
Ưu: "We were allowed to check one bag for free...that's awesome. And we were provided with two full meals on the flight, more food than we could eat. And even a complimentary alcoholic drink! Great selection of movies. New Zealand Air is one of the best flying experiences I've had"
Ưu: "everything! Leg room, priority boarding even though we boarded close to last, snacks. That safe feeling :)"
Khuyết điểm: "nothing!"
Khuyết điểm: "the person next too me was overflowing in their seat so much they took up a quarter of my spot.. it was not work making the flight uncomfortable by making a stink about it but I paid for a whole seat not 3/4 of one!"
Ưu: "The crew were uniformly wonderful! They had a bunch of kids from the NZ equivalent of make-a-wish on board so they all dressed up. Anything we needed they provided with a smile."
Khuyết điểm: "The lay down seats are particularly hard and it is almost impossible to look out the window in business class"
Khuyết điểm: "Just a bit cramped"
Ưu: "Entertainment was good, crew was nice, flight was very smooth"
Khuyết điểm: "Took forever to take off, but not company fault"
Khuyết điểm: "nothing"
Khuyết điểm: "Nothing"
Ưu: "Flight had gluten free meals. Crew was professional"
Khuyết điểm: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Ưu: "We flew premium economy. The staff was wonderful great first experience! I really wish the other three crews could have kept this momentum going as my other flights with ANZ were less than thrilling! The flight attendant staff was phenomenal on my iah to akl leg. My crew on the akl to iah leg. Brandon gave the initial intro and seemed to follow the original crews standards. Unfortunately, we had an older flight attendant who seemed less than thrilled to be with us this flight."
Khuyết điểm: "I wish I could give a true rating of ANZ as their crews apparently don't follow any protocol for providing the same exceptional service received on my maiden flight with them."
Ưu: "Watching movies made flt not being go by faster"
Khuyết điểm: "Not being able to just order a beer....yes, I did on screen but still was not able to buy cuz said service was closed. This after flt attendant told me to use screen to order n pay. She eventually just gave it to me after trying to do it herself unsuccessfully."
Ưu: "It was s safe flight."
Khuyết điểm: "I didn't feel valued and appreciated. Poor options for complementary food service."
Ưu: "Crew helpful, congenial."
Khuyết điểm: "Anticipated more legroom based on seat chart diagram."
Khuyết điểm: "Nobody believes in offering decent food anymore. Flying was so much better 25 yrs ago. Soon we will have to pay to use the toilet."
Ưu: "Staff and the cleaninless of the plane."
Ưu: "amazingly pleasant crew, great food, efficient service, very comfortable."
Khuyết điểm: "Nothing!"
Khuyết điểm: "I did not fly from Brisbane to Auckland"
Ưu: "seat food and cabin crew"
Ưu: "Crew was very helpful and kind."
Khuyết điểm: "Improve entertainment.. more shows with subtitles ."
Ưu: "crew are amazing. amazing legroom on the airbus. my 5foot 10 inches husband has lots of room. bathroom is clean and smells nice"
Ưu: "The crew and service (business class) were excellent: attentive, polite, and responsive. The food was good, but not quite up to the people (because they set such a high standard)."
Khuyết điểm: "The lie-flat seats in the A-350 from Hanoi to Seoul are much better than the seats on the aircraft used between Seoul and Honolulu (which I think was an A-330)."
Ưu: "Crew team is nice and friendly."
Ưu: "Flight attendants are nice and working hard"
Ưu: "The cew is very friendly but need to improve their English."
Khuyết điểm: "Entertainment system. Food options. General service offering in business class"
Khuyết điểm: "Delayed and stuck inside of air plane for 3 hrs."
Ưu: "I always have a good experience with Asiana."
Ưu: "Overall service... was very good."
Ưu: "The service crew was outstanding!"
Ưu: "The crew is great. Seats are more comfortable than other airlines. They feed you lots of food. They are my favorite airline."
Khuyết điểm: "Some planes don't have the foot rest. It makes a huge difference in comfort."
Ưu: "Food is good"
Khuyết điểm: "Not enough movies/TV screen angle is not good when seat in front is reclined all the way."
Ưu: "Crew was nice. Food pretty good"
Khuyết điểm: "Every plane delayed."
Khuyết điểm: "Only one checked bag..most have two across the Pacific"
Ưu: "My seat reclined more than usual"
Khuyết điểm: "Their website that said that we could pay to use their lounge but when got to the lounge , I couldn't and had a 10 hr layover when I expected to be able to use it"
Ưu: "Asiana solved a boarding issue with my friend missing his flight. Not only did they get a flight for him that day, it was also free of charge. They went above and beyond for him. Amazing service."
Khuyết điểm: "The airplane temperature was too hot. Along with my seat mates, I felt like I was in a 13 hour sauna. That being said, airplanes are known to be dry. I would have liked a complimentary large water bottle and/ or personal fan to combat how uncomfortable the experience was."
Ưu: "Excellent service from flight attendants, in flight entertainment was pretty nice, the seat I got was very comfortable. Was able to sleep comfrtably through most of the flight"
Khuyết điểm: "Nothing worth mentioning, everything was really good."
Ưu: "Service is very polite. Attendants are some of the nicest I've ever met, though their English (and PA announcements, etc) will be a bit hard to understand unless you're used to communicating with folks for whom English is a second language. They're also all softspoken, which is very soothing, but even harder to understand what they're saying! Seats are also BIG and have a great recline (seat and seat back) on the Airbus. Flying on a daytime departure from NYC to ICN I had a lot of empty seats to stretch out on and it was pretty quiet for a long flight to Asia."
Khuyết điểm: "Seats are HARD! I'm not sure how you even make a hard airplane seat but they've figured it out on the Airbus for sure. The solution: get a second pillow to use as a seat cushion. Solves the problem. Also, the "upgrade" to the bulkhead seat is only good if you have a baby in a carrier or really long legs. If you like having your bags near you, or want to keep stuff at your feet to work on, or like to raise the arm between seats, or have a tray table and pocket in front of you... you won't have any of those in the bulkhead upgrade seat. And the phone customer support simply doesn't know enough English to explain these things properly. Fortunately someone else was happy to switch with me. Lastly, they really don't understand that special meals do not need to lack in flavor. Non-Lactose Meals are super boring in flavor - and there was no reason at all not to serve the bulgogi or spicy pork dishes for the NLML! They seemed surprised when I asked to switch it, which suggests to me that the attendants don't even know what 'non-lactose' means, though they were very sweet about confirming and delivering me my special (bland) meals. But asking for a packet of gochujang solves that problem!"
Ưu: "I was able to get last minute exit window seats, which gave me unlimited leg room. I did not mind pledging to help with emergency exits. With boarding, they did away with the boarding groups, so whoever lined up earlier got to go on the plane, of course after the first class and business. This all worked fine."
Khuyết điểm: "The cutlery for the meals were real metal, which felt nicer than plastic."
Ưu: "They made sure everyone was happy with all service."
Ưu: "Staff were excellent. They're the big part of the reason why we fly Asiana. American-owned airlines are rude, old and crabby."
Khuyết điểm: "The food was hit or miss. Our first meal was ok. 2nd meal was just a sandwich which is not that great. The 3rd meal which was chicken was dry and tasteless. My husband and I couldn't eat it. It's like eating a styrofoam cup."
Ưu: "They got the special meals right & most flight attendants were efficient."
Khuyết điểm: "Poor service! Why is Korean ground crew always in such a rush & so pushy? Much of their English lacks basic manner in civility."
Ưu: "Access to restrooms through out the plane should be encouraged to avoid traffic by users in one particular area"
Khuyết điểm: "The food is always our problem, bec we r not used to eating Korean food, and by the time they ask us what food we can get? They run out every time they get to us , who , like us who are in the back seats- all is left is Korean food and we have no choice! Please make more food varieties, thank you"
Ưu: "The headphone jack was in the seat in front, not in the armrest; slippers were passed out"
Khuyết điểm: "The plane got hot half-way through the flight."
Ưu: "Good attention"
Khuyết điểm: "The flight from Korea to San Francisco was so late more than 2 hours"
Khuyết điểm: "N/a"
Ưu: "I love the a380 airbus!!!! U also helped me with my knee needs...i needed to keep rt knee straight"
Khuyết điểm: "Got sick from veg food"
Ưu: "Safe flight and crew was nice"
Khuyết điểm: "Suppose to have a window seat, got a isle seat. Food choices were aweful. Didn't eat"
Ưu: "Halal food like fish or fried rice with egg would be a better options"
Khuyết điểm: "Rice porridge"
Ưu: "The service and food were good."
Khuyết điểm: "Long line to check in, very inefficient compared to the LAX check in."
Ưu: "Everything went smoothly. The seats we comfortable and the food was pretty good. I would fly Asiana again without hesitation."
Khuyết điểm: "Nothing. Had a great experience."
Ưu: "Service was very professional and the food was good too."
Khuyết điểm: "No qualms with this trip. Everything was good"
Ưu: "They have a mom line, which is awesome but my husband was gold so we didnt need it, but As a mom of 2 I appreciate that! Smooth check in."
Khuyết điểm: "Staff not as engaging as others, very little communication because I only spoke English?, but pleasant enough. As with all flights, no leg room."
Khuyết điểm: "No vegetarian option for meals like most other flights have these days. On the return flight I even tried to book one online and could not find where/how to do it. I also asked upon check in and was told it takes 2 days at least to request a veggie meal. This is really pathetic considering I'm flying from a part of the world that has a high Buddhist population."
Khuyết điểm: "The take off time is very late. People are very tired at this time. Tha lay over is too long. Tour or hotel stay is not free. Seats need more cushion. Blankets do not smell fresh."
Ưu: "Overall Asiana offers very good service on their flights. It was a newer plane and provided limited in-flight entertainment options (movie selection was rather limited, no games). Crew was very efficient and things moved very smoothly. No complaints!"
Ưu: "Service was great, couldn't complain"
Khuyết điểm: "older plan, IFE is quite outdated"
Ưu: "Crew was excellent - very kind, friendly, efficient, and provided wonderful customer service. The food was good, seats were comfortable. I'll definitely fly Asiana again, when I'm in the region."
Ưu: "flights both ways were on time."
Khuyết điểm: "Had to pick up our own wheel chair at baggage claim instead of at the gate."
Ưu: "Crew, food, all was good."
Khuyết điểm: "When I began my trip at ORD my niece upgraded my ticket to business. At approximately $3400, plus my initial ticket price, due to a health reason my niece had. She wanted me near her for assistance. We were told there the business seats were full with the Seoul Hanoi flights. There was no adjustment for the economy price on those legs of the flights. When we got to Seoul, the whole business area was empty. We were informed by the staff no seating adjustment could be made. A form was completed in regards to the inability to make adjustments. My niece, Julie Cowling, emailed Asiana the day we arrived in Vietnam, the day before we left to return home she recieved a reply. She checked with the ticket counter in Hanoi, prior to our departure, they were unable to make adjustments. There were seats available. This was very frustrating. Routinely airlines can make the seating adjustments."
Ưu: "Crew was polite and served cabin well"
Khuyết điểm: "Outdated entertainment system - plane should be replaced! Much less comfortable seats than United flight we took from Newark to Beijing"
Ưu: "Polite staff, better than good meals, excellent movie choices (lot of international films) and provide you with pillow, blanket, headphones and slippers!"
Khuyết điểm: "Delay in departure, but made connecting flight. Crew could have been more helpful in providing information about connecting flights."
Ưu: "Crew were very attentive and personally escorted us to our connecting flight to make sure we made it on time, as our first flight was delayed. Decent amount of leg room."
Khuyết điểm: "Flight 1 hour delayed. Seat is kinda hard."
Ưu: "free seating in the emergency row was nice. the sick lady next to me should never have been in that same row however. the food was marginal, I don't do Korean at all. I actually call it bait..."
Khuyết điểm: "booking at a web site the problem. Asiania landed in seattle ahead of schedule. I still missed my connection. the fact I had flight insurance just meant I could go after the taxi fare home due to this missed connection and then wait a year for the money back. seattle as well as Vancouver BC are both terrible entry points to the USA. I slept on the Vancouver airport floor last year. this trip it was very close to sleeping in seattle because immigration and customs take so long, then require going back thru security at a 2 check point choke hold in the basement of the seattle international section. next trip I think I will take a boat."
Ưu: "The crew was very attentive! The food was good as well."
Khuyết điểm: "The crew aggressively woke you up during meals time to pull your seat up and pull your tray. A lighter approach would be nice."