Couldn’t get through Immigration on a tourist visa because didn’t have Affidavit of support certificate
They wouldn’t let me board because Japan changed their entry policies and I did not get notified. Had to wait another day, pay rebooking fees and miss my family that I haven’t seen in 4 months. TERRIBLE!!
Ưu: "The crew was professional and super friendly."
Khuyết điểm: "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
Ưu: "Well maintained plane, nice staff and over very comfortable."
Khuyết điểm: "The wifi worked only 1 hr of the 3 hrs I bought"
Ưu: "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "The crew was very good."
Ưu: "Seats were comfortable, crew was good"
Khuyết điểm: "Good"
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "The whole process from boarding to exit was perfect. The seats, the food the service was great"
Khuyết điểm: "The movie selection is somewhat weak"
Ưu: "Service was great"
Khuyết điểm: "Sound on entertainment system did not work"
Ưu: "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
Khuyết điểm: "They need some vegetarian options for meals."
Ưu: "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
Khuyết điểm: "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
Ưu: "The 787 was awesome. Very comfortable. Great staff and service."
Ưu: "Great food"
Khuyết điểm: "Leg room"
Ưu: "The crew were helpful and nice. It was comfortable."
Khuyết điểm: "The food was horrible. The movie selections were quite limited."
Khuyết điểm: "Nothing. It was perfect. Comfortable, cute stewards"
Khuyết điểm: "The dinner was served too late, not right after take off. Also, the portions were way too small."
Ưu: "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
Khuyết điểm: "Late boarding caused us to miss connecting flights."
Khuyết điểm: "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
Ưu: "Very helpful and accommodating flight attendants ... all with a smile!"
Khuyết điểm: "The seat in this airplane was downright uncomfortable."
Khuyết điểm: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
Ưu: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Khuyết điểm: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Ưu: "the service were fantastic. the flight attendants were very courteous; offering food & snacks and drinks non-stopped. overall, the services offered were great."
Khuyết điểm: "the temperature inside was overwhelmingly hot made it impossible to relax. in a crowded airplane, such environment is perfect for customers to acquire upper respiratory infection once they have to share the air with others. please adjust the air temperature. thanks"
Ưu: "Very Comfortable Equipment"
Khuyết điểm: "Vegetarian food options"
Ưu: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Khuyết điểm: "The premium economy seat was about average. Comfort okay but not the best for sleep."
Ưu: "Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely."
Khuyết điểm: "Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also."
Khuyết điểm: "Ordered Fruit Meal. It did not have a variety."
Ưu: "The room and comfort in the larger planes and the crew is always outstanding on ANA."
Khuyết điểm: "More movie selection....... many are Asian movies which are of poor quality. More food selections. I really don't care for most Asian dishes and I starve on these flights."
Ưu: "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
Ưu: "All staff were very helpful and polite!"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "Love the service provided by the flight crews. The landing was smooth and quick."
Khuyết điểm: "Flight was delayed and the crew announced the same thing about it twice."
Khuyết điểm: "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."
Ưu: "Treated with respect and calmness."
Ưu: "Onbaord Crew hospitality"
Khuyết điểm: "Poor ground handling by narita staff. By bus from terminal to plane. Mixed with economy pasaangers. Chaos from bus to plane. All passangers exposed to freezing cold weather at narita aiport outdoor."
Ưu: "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
Khuyết điểm: "Not much all good"
Ưu: "Very friendly and attentive service, good movie selection on new screens."
Khuyết điểm: "TSA-style pat-down at the gate in Narita before allowed to board."
Ưu: "Food is good."
Khuyết điểm: "The entertainment equipment is a little bit out of date. I know this is a short international journey from Tokyo to Wuhan，and this flight is usually not full-loaded. So I can understand the company uses some old equipment on the plane."
Ưu: "The service crew are excellent and very polite. Definitely like the new window feature."
Khuyết điểm: "I understand it was only an hour flight but I would've appreciated a snack of some sort"
Ưu: "Staff was friendly, Aircraft was clean and tidy."
Khuyết điểm: "Food was poor, there was no space, even domestic flights have more space than this one.!!"
Good service from the crew member
Flight from Singapore to EWR was too long.
Ưu: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Khuyết điểm: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Khuyết điểm: "More food variety"
Ưu: "Price is good"
Khuyết điểm: "The food can be more improve"
Ưu: "Just ok"
Khuyết điểm: "The crew and the service"
Ưu: "Crew will do anything to help"
Khuyết điểm: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
Ưu: "Cabin crew were great"
Khuyết điểm: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Ưu: "I like all"
Khuyết điểm: "Nothing"
Khuyết điểm: "Delay could be complimented by faster speed"
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "The crews on board were amazing!"
Khuyết điểm: "The service from the ground staffs are not as good a the crews onboard."
Khuyết điểm: "Excellent service"
Ưu: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Khuyết điểm: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
Ưu: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Khuyết điểm: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Ưu: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Khuyết điểm: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Ưu: "Easy red eye flight, just slept the whole way"
Khuyết điểm: "Singapore airline is always awesome. Crew professional and very caring"
Ưu: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Khuyết điểm: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Ưu: "In flight entertainment systems"
Khuyết điểm: "I had beef with mashed potatoes but I found the beef was quite tough."
Khuyết điểm: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Ưu: "Very organized"
Khuyết điểm: "Seats could be a bit more comfortable in premium economy"
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "The aircrafts, on-board service on Sin Dxb route"
Khuyết điểm: "The thing that Inhad to fly Silk Air with one of four flights."
Ưu: "great crew service. my first time flying with singapore airlines. they delivered!"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Khuyết điểm: "Not much. This airline is up there with the best."
Ưu: "Ontime, airline stewards were excellent and tv entertainment very good"
Khuyết điểm: "Nothing"
Ưu: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Khuyết điểm: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Ưu: "Boarding ok, timely departure. Food very good for plane food."
Khuyết điểm: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Ưu: "Prem econ very good. Crew very friendly."
Khuyết điểm: "Nothing"
Ưu: "The service, kind and pleasant."
Ưu: "smooth service with refreshments"
Khuyết điểm: "No working seat audio"
Ưu: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Ưu: "Friendly, attentive crew. Clean plane."
Khuyết điểm: "Cramp set space. Lack of movie choices, not all had closed caption."
Ưu: "The crew was really great, so friendly and accommodating. I wasn't able to order a vegetarian meal ahead of time, but they still gave me one on board when I asked. There was an amazing selection of movies and they refilled my drinks without even asking. I would recommend this airline to anyone traveling to Asia."
Ưu: "Overall service, good leg space."
Khuyết điểm: "We were seated in the same section with four babies."
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Khuyết điểm: "poor ground and inflight crews hospitality poor food quality poor food variation"
Ưu: "Great service with a smile and can do attitude"
Ưu: "The food wss delicious which was surprising. The lamb stew with fresh peas was delicious, and I don't even like peas!"
Khuyết điểm: "Th entertainment system was old and tiny. Think watching VHS video tapes on a five inch screen. I think my phone screen was wider."
Ưu: "No fuss flight but lacking that something extra"
Ưu: "Fast boarding"
Khuyết điểm: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Khuyết điểm: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
Ưu: "Exceptional service!"
Khuyết điểm: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Ưu: "Service was good, but then that's expected."
Khuyết điểm: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Ưu: "Was ok"
Khuyết điểm: "If got good deal I will go with them again"
Ưu: "The seat is comfortable."
Ưu: "Crew amazing."
Khuyết điểm: "Food variety should be increased."
Ưu: "Nice crew , good and good"
Khuyết điểm: "If someday ... someday....I can afford First Class . That’s will be Nice for a long flight ."
Khuyết điểm: "From the check in, to the food and cabin experience is worsened by far. Check in - no check in line for premium passengers.( really bad experience) Cabin crews could not separate passengers from other cabin consisting using lavatory there fore passengers constantly walk back and forward. (It’s really unpleasant) It’s. Not worth the money to paid for the experience and services."
Ưu: "The seat is good"
Khuyết điểm: "The price low a little more is better"
Ưu: "Entertainment system is nice with recent movies and many other selections."
Khuyết điểm: "I found my pillowcase has a long human hair. And noticed the same in the other pillows around my seat. Also, the tray table has a few spots of food stain. One of the toilets, the hinge of the toilet seat is broken"
Khuyết điểm: "One really bad movie."
Ưu: "CX crews are professional as they are very customer oriented"
Khuyết điểm: "The ground services in Melbourne airport was really bad! Chaotic arrangements for boarding and especially unpleasant staffs!"
Ưu: "The crew carefull and the seat comfort"
Khuyết điểm: "Cathay Pacific should be open direct rounte from SGN to MEL"
Ưu: "Innovative seating arrangements in business. Service was good."
Khuyết điểm: "Comfort of seats and laying position are ok, a bit hard for 15 hours."
Ưu: "Polite crew, good food"
Khuyết điểm: "Newer plane on flight from HKG to sFo"
Khuyết điểm: "Traveling Economy class has really deteriorated. I’m 5 ft. 2 in, and it’s cramped for me!"
Ưu: "One lady from the crew was amazing and very helpful"
Khuyết điểm: "They destroyed our suitcase. At the beginning of our vacation it's very unpleasant and uncomfortable situation."
Ưu: "I love the crew, I even didn't have chance to say what I need but I got the one I want"
Khuyết điểm: "N/A"
Ưu: "Yup all gud"
Khuyết điểm: "All gud"
Khuyết điểm: "Was not able to change my flight"
Ưu: "Second time in less than two years and satisfied on both trips. Good work Cathay Pacific."
Ưu: "A perfect landing/touchdown into Auckland. Great pilot"
Khuyết điểm: "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!"
Ưu: "thank u very much im very happy with the flight :)"
Ưu: "The crew were friendly and efficient The flight left and arrived on time The plane was clean"
Khuyết điểm: "The self service check in and baggage drop at Brisbane was not effective, requiring a lot of staff intervention and help"
Ưu: "Third time on Cathay Pacific"
Khuyết điểm: "the food- vegetarian"
Khuyết điểm: "The stopover in Hong Kong was longer than I would have liked."
Khuyết điểm: "Original itinerary was not followed. Flight from manila to hongkong was late. We arrived hongkong and was informed that our flight has been rebooked even though we can see that the plane was still there and staffs are still at the gate. We were transferred to a layover flight from HongKong to Aussie then Aussie to Auckland instead of going straight. Seats was set far apart with no competitions at all. Sorry is not enough for this big hassle."
Ưu: "Great food, service, and timeliness."
Khuyết điểm: "I wish the seats were more comfortable for such a long flight."
Ưu: "All went to schedule and flight attendants very good"
Khuyết điểm: "Delayed flight after waiting for hours in Hongkong. The male flight attendant was inefficient. Did not check on passenger’s concern even after it was brought to his attention. Simple request for water took forever to arrive. Did not like meal so requested a cup of noodle instead but the noodle never arrived. It is stated in their menu that snacks like cup of noodle is available through out the flight but only when you stand up and get it from them. Very poor service. I will never fly Cathay Pacific again. That will be the first and the last."
Khuyết điểm: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
Ưu: "Overall is ok"
Khuyết điểm: "Boarding. On the way back to SF from HKG, instruction was not clear perfectly; it made me confusing I did not know which line was correct to get on board!!"
Ưu: "A very enjoyable flight experience, everything was very smooth."
Ưu: "The crew is excellent. Travelling with baby and they take care of us attentively"
Khuyết điểm: "Delayed 30min in the end."
Ưu: "On time. The crew on"
Khuyết điểm: "No inflight entertainment. Zero. Bad. Crew is not as nice as Cathay Pacific. English not as good."
Ưu: "One of the better airlines for a reason, great overall"
Ưu: "Good flight. Crew busy but pleasant."
Khuyết điểm: "Difficulty hearing announcements - I have a hearing deficit - so it was hard to know what was going on. Wish there was a coffee/tea service before landing after 15-hour flight to Chicago. Crew kept windows dark until 1/2 hour before landing."
Ưu: "The flight attendants were top notch and very busy and efficacious. I was impressed that they were always so helpful, courteous, and energetic even after a 12 hour flight!"
Khuyết điểm: "Very uncomfortable with POOR AIRFLOW, mid way in the economy cabin, next to window (seat 44k). It was like trying to breath through a straw. I asked flight attendant if they could check the air flow, and her answer was that the temperature was 23C and everyone one else had blankets. My concern was not with temperature but FLOW. SO I went to back cabin (6 rows back) and the airflow was much much better and I could actually sleep. So bottom line there is an airflow issue mid economy cabin on the central AC jets. They should address this by putting back in air nozzles or checking actual airflow on these jets. This is very uncomfortable on long flights. Not sure I would fly this jet again for this reason."
Ưu: "- Crew friendly and helpful"
Khuyết điểm: "- very uncomfortable flight - seated with someone who whined and complained the whole way - could not sleep as the person behind me snored loudly the whole night - Was sitting in the isle seat and kept getting hit in the arm every time the trolley went by"
Khuyết điểm: "Cramped seats."
Ưu: "Cathay's new plane's are great. Comfortable, lean back quite a bit, and have good entertainment."
Khuyết điểm: "I wish they had a closer spot to immigration at Haneda. It's always a 10 minute walk."
Ưu: "Cathay Pacific provided excellent service."
Ưu: "What a difference after getting off BA! Staff wonderful, always happy to help and always a smile. PE seats on new A350 are great, although too much cheap, hard plastic on seat back. Very comfortable with great pitch. Food exceptional and beautifully presented. Dim sum for breakfast was sensational. Pier Business class lounge breathtaking, with several large rooms with different food options, served to you - the fresh made noodles a must - and a staffed, well stocked bar. Absolutely gorgeous space."
Khuyết điểm: "Surprised (and first time on Cathay I've seen this) toilet was revolting towards end of flight. Movie selection disappointing, as not many new releases and not all that many others."
Ưu: "Everything went as planned, albeit slight delay. Als good."
Khuyết điểm: "Child in seat behind hitting screen in back of headrest (play a game on it) while I was trying to sleep in the middle of the night"
Ưu: "Timeliness, Ease of boarding and friendliness of crew."
Khuyết điểm: "food was OK."
Ưu: "The hard product of seats and plane was really nice. Flying the new A359, very comfortable. Lower cabin pressure felt really nice on the skin. Lie flat beds were a treat, and a massive entertainment system."
Khuyết điểm: "The food was average. Had some chicken on pasta on the way over, chicken was dry and without sauce. My wife fainted on the flight and the flight attendant wasn't the most reassuring. Also her foot rest broke and they blamed her weight which was mean."
Khuyết điểm: "I was at the window seat. They weren't really paying attention to me when they bring water or collect the trash."
Ưu: "Only complaint was the disembarking routine. They emptied all of business and first before coach could even begin to leave the coach cabin. I am all in favor of giving business and first preference in getting off the plane, but this was just too much, waiting for the slowest person in business to get off before a single person could leave the coach cabin."
Khuyết điểm: "The ground staff should give us options before, not waiting until we are in Hong kong"
As an elite member i was put in the back - bad Also both flight delay total more than 1 hour
Ưu: "Great food and entertainment"
Khuyết điểm: "On time departure"
Khuyết điểm: "Good everything"
Ưu: "crew was efficient, the taipei to ontario leg is more comfortable than taipei manila which has a linger leg room"
Khuyết điểm: "improve food with better choices"
Ưu: "Yes the crew was amazing and the seat"
Khuyết điểm: "As long as nothing bad happens that is plenty good enough."
Ưu: "Not too expensive"
Khuyết điểm: "Better/more comfortable seats"
Ưu: "Absolutely Fabulous Crew, very attentive to Passenger Needs."
Ưu: "Sitting in the emergency row."
Khuyết điểm: "More veg. meal options. Please make sure to offer a complete balanced meal, not just a serving of veggies."
Ưu: "The flight"
Khuyết điểm: "Nothing everything was good"
Khuyết điểm: "The food could have been more tasty and warm."
Ưu: "I was able to rearrange my seating, no surprises with the clear notification of the gate change upon my arrival, and quality of service was spectacular."
Khuyết điểm: "If the crew could have been more diligent with bathroom duties, a less of a surprise could have been noticed upon a visit. Not really their fault, the passengers seemed a bit more messy than expected."
Khuyết điểm: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Ưu: "Friendly staffs & price"
Khuyết điểm: "Not much legroom for economy"
Ưu: "When booking my ticket I chose a non-middle seat but when I did online check in my seat got changed to the middle/sandwiched and wasn't able to chose a either aisle or window seat due to open seat availability issue."
Khuyết điểm: "Water or juice wasn't served/offered for the 2nd meal. Only tea and coffee were offered."
Ưu: "Food was a solid ok!"
Khuyết điểm: "They cycled heating and cooling during the flight, but the heating can be a little too much and make the air difficult to breathe and felt really stuffed and dry in the space."
Ưu: "Living in novotel while staying in Taipei"
Khuyết điểm: "stuck in Taipei"
Ưu: "Like everything but the seats. The flight attendants are amazing."
Khuyết điểm: "Only thing I didn’t like was the chairs weren’t as comfortable as the seats from the flight to taiwan. My back hurt more."
Ưu: "I like the boarding because they went by zone. I also like the food and drink that was provided."
Khuyết điểm: "I didn't like the restroom it was too small to go number 2 in."
Ưu: "On time arrival; good in-flight service. Plenty of entertainment options."
Ưu: "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
Khuyết điểm: "I like everything"
Ưu: "The fact that the flight was on time the service was grate ."
Khuyết điểm: "Delayed multiple times."
Ưu: "Love the air plane fly with. Seat is ok , food is better compare with Americans airline industry, but no compare with Korean airline ."
Khuyết điểm: "The food is small tray , nothing special , silverware is plastic not like Korean Air or AsianaAirlines are stainless. Entertaining have a lot choice . But the screen is terrible small and old look . Can’t see clear with reading glasses."
Khuyết điểm: "The flight came in late. Its not normal. The crew did not care much and where not nice normal.. They need a fresh look at where they are going."
Ưu: "Over all it was a great experience. I dropped my boarding pass from tapi to bkk while I was at SFO the crew trade me down and gave me my boarding pass , saving me lots of hassle . I was impressed for over all service."
Khuyết điểm: "The boarding wasn’t done according to seating manner at SFO . Didn’t look he that ."
Ưu: "what else can I ask for , fast boarding good service"
Ưu: "my family like the food and A lot of choice for movies, will flight again , way to go China Airlines"
Ưu: "The food, service, and seats were all great in economy. I typically fly UA and China Airline's entertainment system and seat comfort are definitely on par on this 777 when compared to UA's 787."
Khuyết điểm: "I didn't like that we didn't have a free row since our flight was packed - but that's not really much of a negative."
Ưu: "Took the CI11/CI12 direct from NYC to TPE. Great flight. Great crew and accommodations - pillows, blankets, seats. Food not bad."
Khuyết điểm: "No free wifi. Paid is overpriced for 24 hours."
Khuyết điểm: "The lady, her name is Thi. She told so mean to me and my mom. Her service is not professional. I don't like her!!!"
Ưu: "Food is good. I like cake and rice of China Airline. And I also was serviced well during the flight to San Francisco. The stewardess helped me a lot when I got trouble with my dizzy and more."
Ưu: "I had 4 seats for me"
Ưu: "The food was good the crew were very nice and polite"
Khuyết điểm: "The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch."
Ưu: "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
Khuyết điểm: "Nothing"
Ưu: "Service, crew and food were exceptional"
Khuyết điểm: "Nothing to complain about"
Khuyết điểm: "Two hours late taking off. Sat at the gate on the plane waiting. We checked in two hours plus early and the agent made a flippant remark that that flight was always late and she was right!"
Ưu: "The food, the plane."
Khuyết điểm: "Was delayed twice from Ho chi Minh city to Taipei and from Taipei to New York. I didn't miss the flight though"
Ưu: "Food and entertainment selection was good."
Khuyết điểm: "Not too much room in terms of seating. Back pain felt after flight."
Ưu: "Entertainment system"
Khuyết điểm: "Narrow seats, narrow aisles"
Ưu: "Friendly staffs, decent leg room, boarding process was smooth"
Khuyết điểm: "A little limited on movie selections & food was ok"
Ưu: "For economy class the seats were not cramped and had some space to them."
Khuyết điểm: "Lack of selection for food."
Ưu: "The aircraft is very poor the seat is very bad condition you feel like you sitting on steel sheet for the link of the flight which is 13 deceit is very nerrow very bad condition , when I ask the host he said the aircraft is going to be retired next week so that's a very bad luck for us to fly 13 hour in this condition food is very bad I was disappointed out of the whole trip"
Ưu: "Promptly served food"
Khuyết điểm: "Very tight connection due to delayed first flight"
Ưu: "Flight was great only issue was that I couldn't take my bag on the flight. It was said to weigh to much but others had heavy bags and had them on the flight."
Khuyết điểm: "The flight fron TPE to HNL was delayed 90 minutes which caused me to miss my connecting flight in HNL. The crew did apologize"
Ưu: "good entertainment options."
Khuyết điểm: "food was not very good. The hot towels were cold. There was no one from China Airlines to help the 50 minute delayed passengers from the BKK to Teipei flight get through security and transfer to Teipei to SFO flight. It was very hectic with large crowds at security gates."
Ưu: "That we were provided with seat belts."
Khuyết điểm: "The level of uncomfortableness rivaled that of Spiritair. From friction burns on the knees from the seat directly in front of you, to virtually hosting your front neighbor's head in your lap when they recline. And I'm all of 5'8"! Even though easily +90% of the passengers were Americans, Australians, New Zealanders and Europeans, and that the flight was between 2 English speaking countries, we were addressed in Mandarin Chinese. Reminds me a bit of Air Canada with their often French bias."
Ưu: "Would recommend it!"
Ưu: "I loved that my knees didn't touch the seat in front of me. As a tall girl and a 12hr flight that would not have been comfortable at all."
Khuyết điểm: "Other than the better seating, business class on PAL is like economy on most airlines. Lousy food, half a glass of generic wine. Screen is too far from seated position, the remote didn’t work, and it was a long stretch to use the touch screen. Seats were not that comfortable for sleeping."
Ưu: "Leaving the gate early, and take off right on time, landing early and at the gate right on time: amazing!"
Khuyết điểm: "The crew is enforcing strictly the rule that the "forward seats" need to pay extra, even though entire rows are empty... No exception for any reason."
Khuyết điểm: "Need improvements"
Ưu: "yes the crew are good and accomodating"
Khuyết điểm: "hoping the seats can adjust a little bit more to recline"
Khuyết điểm: "Too cold on the plane, air is very dry, seats are very uncomfortable. The seats are hard. No cushion. No foot rest."
Ưu: "Nice cree"
Khuyết điểm: "All perfect"
Ưu: "The flights were fine. Airplanes clean. Food and service good"
Khuyết điểm: "Manila airport is chaos. Transferring planes on international flights is horrible. 2 additional security checks and disorganized chaos"
Khuyết điểm: "It’s a complete torture to be in transit at Manila airport.a large number of Passengers are kept hostage in a small room with a capacity of about 40 persons. Passport and boarding passes are taken away by the airline ground staff. Good airline but worst staff at airport. A lot to be said. TORTURE"
Ưu: "Decent seat, plane was clean enough"
Khuyết điểm: "Delayed by an hour, food was terrible"
Ưu: "Crew was great Seat could be better, recline and full bed hard to operate"
Khuyết điểm: "Seat adjust buttons difficult to use"
Ưu: "Crew are good"
Khuyết điểm: "They like to change frequently the hours and connections are a disaster!!! If you are changing or doing connections , make sure You use the airline company and better buying from them directly"
Ưu: "The crew was very nice and helpful."
Khuyết điểm: "Terminal 2 in Manila has very few options for dining and gifts. Plane was late in arriving to Terminal 2; apparently had to offload in Terminal 1, then taxi to Terminal 2, then had to be inspected extensively before we could board. Due to late boarding and ~25 wheelchairs, boarding was disorganized."
Khuyết điểm: "Flight was delayed"
Ưu: "Crew was very friendly and attentive, movie and tv options were great."
Khuyết điểm: "I appreciated that I was given a gluten free meal but one side was hot and the other side was slightly cold still. I am not sure how that could be possible, but it was my experience on that flight."
Ưu: "Crew male"
Khuyết điểm: "Should be ontime"
Ưu: "Yes crew and plane were ok."
Ưu: "Currtious attendants."
Khuyết điểm: "Dis orderly lines. Too many long lines"
Ưu: "More stores are taking US $, there is a small duty free shopping area. These are improvements."
Khuyết điểm: "air conditioning was not working in the terminal. It far too small for the amount of passengers. Connecting flight was delayed for two hours!"
Ưu: "Crew and check in were very accommodating to our family with two small children."
Khuyết điểm: "Food served did not have any vegetarian choices."
Ưu: "The plane we use airbus 321"
Khuyết điểm: "None so far so good , the only downside was we use stair in manila airport not the bridge which is connected to the airport building"
Ưu: "Again lovely food and crew. Same good seats as the A350 from LHR."
Khuyết điểm: "Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight."
Ưu: "Flight was fine and food was adequate."
Khuyết điểm: "No entertainment options for the three and a half hour flight. No tv or music available. Arrived in Bali 12:40 am. Very early and wasted hotel cost for arrival time."
Ưu: "PAL app is very helpful for tracking feature. You should allow passengers the option to purchase wifi. The food was okay and it was a night flight so most were sleepy to make any noise."
Khuyết điểm: "Plane scheduled to start boarding by 10:10pm, but announcement of delay didn't air until 10:15p; no real explanation given until boarding started around 11:45pm. The time online should reflect the actual take off time."
Khuyết điểm: "7:55 pilot says we will take off on time at 8:00. Then sat on plane for hour, finally took off at 9:20."
Ưu: "Friendly filipino airport staff and PAL stewardess are friendly and accomodating"
Khuyết điểm: "Very long que at HK immigration"
Khuyết điểm: "I booked the more expensive route through manila to Bangkok to maximize my time there but due to the delay I spent more money and got less time for the 1 day I had in Bangkok before connecting the next day. The airline offered me nothing, not even a meal to compensate for the inconvenience. The problem was mechanical, not weather. MNL is also an uncomfortable airport for layovers. Never agai. Sign Philippine Airlines!"
Khuyết điểm: "Delayed no announcement made no compensation I am on an official schedule this is very unfortunate"
Ưu: "The service crew were excellent - friendly, helpful and generous with drinks service."
Khuyết điểm: "All full service international flights should have in flight entertainment systems."
Ưu: "The crew was polite and helpful, the boarding process was fantastic."
Khuyết điểm: "The smallest seats of any airline. No entertainment at all. Food is subpar at best. No auto checkin, so had to wait in line even without checked luggage."
Ưu: "The service was excellent - warm, friendly and helpful"
Khuyết điểm: "Not enough leg room on the small airbus we had on the Vietnam - Manila leg for someone my height ( 1.83 m )"
Ưu: "Densapar was a very easy airport to move around in and the boarding seating area was very comfortable. The stewardesses and loading crew were very nice and professional."
Khuyết điểm: "I’m not sure what is going on with airline seats. I feel like I have to slouch to be comfortable."
Ưu: "arrived early"
Khuyết điểm: "1. i was unable to check-in online. PAL now only allows online check-in on fares bought on PAL website 2. gate was changed, i did Not receive notification via email nor PAL app. 3. Boarding was a little disorganized, it was hard to hear the gate crew, 4. not enough new streaming movie options 5. the meal was only warm 6. long wait at baggage claim"
Ưu: "When I first checked in I was pleased to have the exit row as my seat as I really enjoy the extra leg room especially on an overnight flight. Then just before we boarded I got upgraded to business class which has never happened to me before and I loved it! The staff were very nice and the flight was enjoyable, I was able to sleep very well."
Khuyết điểm: "The Chinese dumplings that I had for breakfast weren’t very good, they didn’t seem very fresh."
Ưu: "The airport exclusive for PAL, smooth landing."
Khuyết điểm: "The leg room was too tight , the seats look dirty and old. They run out of choice of food, so they keep on apologizing that you don’t have a choice. But take what ever they have."
Khuyết điểm: "The choice for the movie was horrible !"
Ưu: "Clean new planes, great service!"
Ưu: "The crew was fine.I appreciated that it was non-stop."
Khuyết điểm: "There was about 8" of leg room in the economy section. Not enough to move my feet around. The beef sausage breakfast was tasteless and not very warm; the eggs were watery. The movie was extremely violent. I worry about the children on board who could see it even if they couln't hear it."
Khuyết điểm: "The menu mainly. I have to understand that passengers are Filipino. Everything is so with sugar! It is not a complain. just I will have to get organized next time to buy some fruit or something more in accordance with diabetes and high blood pressure. overall great trip!"
Ưu: "Great staff, pleasant cabin temperature and seats, lovely staff, and super quick boarding/unboarding."
Ưu: "Food was ok"
Khuyết điểm: "All of my PA flights were late for this trip and boarding was scattered like they didn't know what they were doing. This one was 45 mins late and we nearly missed our connection. Will not fly with them again"
Ưu: "Comfortable seat."
Khuyết điểm: "Dessert"
Ưu: "Watching movies and food"
Khuyết điểm: "They don't call out any info for boarding; the seats are very tight and cramped; no leg room; no room to stretch in the aisles; I sat on the aisle and kept getting hit with the f&b cart; flight crew took too long using the bathrooms; took too long to get off the plane, I almost missed connecting flight; never fly them again!!"
Khuyết điểm: "Unexpected pit stop added stress to our trip."
Ưu: "On our return flight from Narita to Manila there was this family with 3 little kids and seating directly in front of us , the little girl cried the entire flight of 4 hours every 10 seconds and the mom didn't do anything to calm her , even wearing a headset I can hear the girl crying. The crew should have done something to seat them at the end but they were seated in the middle. Was so annoyed ! Flight attendant were slow taking our empty food tray. 1/2 hour later or more before they finally take it. No addt'l crew to give drinks after the meal."
Khuyết điểm: "To small and old seats. I am so tiny already but I can bump my elbow to next person seating. No leg room."
Ưu: "The ground crew were extremely helpful and friendly. The airport in Manila is not very good, but that's not PA's fault."
Khuyết điểm: "Seats are a bit small and the WIFI both in the aircraft and in the airport was horrible."
Ưu: "Smiling crew members"
Khuyết điểm: "Nothing"
Ưu: "A very accomodating crew. Truly filipino."
Khuyết điểm: "No entertainment onboard. Wifi is limited. The toilets seem to be poorly maintained. I sat next to the toilet and i can soetimes smell the urine from my seat and the fact that the toilets have small space."
Khuyết điểm: "Terrible service Unfriendly staff Couldn't leave the terminal with an 8 hour layover in Manila?!! Terrible terminal (Manila) Two and a half hour delay after boarding the plane without any excuse."