Couldn’t get through Immigration on a tourist visa because didn’t have Affidavit of support certificate
They wouldn’t let me board because Japan changed their entry policies and I did not get notified. Had to wait another day, pay rebooking fees and miss my family that I haven’t seen in 4 months. TERRIBLE!!
Ưu: "The crew was professional and super friendly."
Khuyết điểm: "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
Ưu: "Well maintained plane, nice staff and over very comfortable."
Khuyết điểm: "The wifi worked only 1 hr of the 3 hrs I bought"
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "Friendly staff and decent size."
Khuyết điểm: "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."
Ưu: "The crew was very good."
Ưu: "Seats were comfortable, crew was good"
Khuyết điểm: "Good"
Ưu: "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
Khuyết điểm: "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
Ưu: "The whole process from boarding to exit was perfect. The seats, the food the service was great"
Khuyết điểm: "The movie selection is somewhat weak"
Ưu: "Service was great"
Khuyết điểm: "Sound on entertainment system did not work"
Ưu: "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
Khuyết điểm: "They need some vegetarian options for meals."
Ưu: "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
Khuyết điểm: "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
Ưu: "The 787 was awesome. Very comfortable. Great staff and service."
Ưu: "Great food"
Khuyết điểm: "Leg room"
Ưu: "The crew were helpful and nice. It was comfortable."
Khuyết điểm: "The food was horrible. The movie selections were quite limited."
Khuyết điểm: "Nothing. It was perfect. Comfortable, cute stewards"
Khuyết điểm: "The dinner was served too late, not right after take off. Also, the portions were way too small."
Ưu: "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
Khuyết điểm: "Late boarding caused us to miss connecting flights."
Khuyết điểm: "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
Ưu: "Very helpful and accommodating flight attendants ... all with a smile!"
Khuyết điểm: "The seat in this airplane was downright uncomfortable."
Khuyết điểm: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
Ưu: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Khuyết điểm: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Ưu: "the service were fantastic. the flight attendants were very courteous; offering food & snacks and drinks non-stopped. overall, the services offered were great."
Khuyết điểm: "the temperature inside was overwhelmingly hot made it impossible to relax. in a crowded airplane, such environment is perfect for customers to acquire upper respiratory infection once they have to share the air with others. please adjust the air temperature. thanks"
Ưu: "Very Comfortable Equipment"
Khuyết điểm: "Vegetarian food options"
Ưu: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Khuyết điểm: "The premium economy seat was about average. Comfort okay but not the best for sleep."
Khuyết điểm: "Ordered Fruit Meal. It did not have a variety."
Ưu: "The room and comfort in the larger planes and the crew is always outstanding on ANA."
Khuyết điểm: "More movie selection....... many are Asian movies which are of poor quality. More food selections. I really don't care for most Asian dishes and I starve on these flights."
Ưu: "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
Ưu: "All staff were very helpful and polite!"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "Love the service provided by the flight crews. The landing was smooth and quick."
Khuyết điểm: "Flight was delayed and the crew announced the same thing about it twice."
Khuyết điểm: "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."
Ưu: "Treated with respect and calmness."
Ưu: "Onbaord Crew hospitality"
Khuyết điểm: "Poor ground handling by narita staff. By bus from terminal to plane. Mixed with economy pasaangers. Chaos from bus to plane. All passangers exposed to freezing cold weather at narita aiport outdoor."
Ưu: "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
Khuyết điểm: "Not much all good"
Ưu: "Food is good."
Khuyết điểm: "The entertainment equipment is a little bit out of date. I know this is a short international journey from Tokyo to Wuhan，and this flight is usually not full-loaded. So I can understand the company uses some old equipment on the plane."
Ưu: "The service crew are excellent and very polite. Definitely like the new window feature."
Khuyết điểm: "I understand it was only an hour flight but I would've appreciated a snack of some sort"
Ưu: "Staff was friendly, Aircraft was clean and tidy."
Khuyết điểm: "Food was poor, there was no space, even domestic flights have more space than this one.!!"
We loved everything about this flight and Singapore airlines. We're new fans, we will be flying with Singapore airlines again next year! Highly recommended especially for the long haul flights.
Liked the boarding process. Seats and leg-room adequate.
Indian vegetarian could have ice cream for dessert. Would have been nice.
As it is a long flighg, would appreciate if flight crew regularity asks passengers if they would like refreshments
Excellent flight. Wonderful inflight service. Check in in Mumbai could have been better but overall 10/10.
The most I like from Singapore airlines is the food comparing to other airlines. Also found a good movie to watch. Sometimes it's difficult to find an interesting movie on many airlines.
I have guitar when I fly, they don’t allow to take the guitar with you on board even the bins was empty
Pandemic policy: airlines need to have currently update on the website for clearly requirements for Covid 19 certificate in hours , example form.
Ưu: "Price is good"
Khuyết điểm: "The food can be more improve"
Ưu: "Amazing crew, very nice and helpful."
Ưu: "The staff was amazing"
Ưu: "Excellent crew and very well dressed and always smiling"
Khuyết điểm: "The lights were switched off for a very long time. That can be avoided"
Ưu: "Amazing services and foods"
Khuyết điểm: "The business class seat was great"
Khuyết điểm: "I think the food in our flight was not that good.."
Ưu: "The crew Were exceptional ."
Khuyết điểm: "If The seat recline could go down a bit more innpremium economy, that would be perfect"
Khuyết điểm: "Delay could be complimented by faster speed"
Khuyết điểm: "For better leg room in business class go for the bulkhead seats"
Khuyết điểm: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Ưu: "Entertainment system ok"
Khuyết điểm: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Khuyết điểm: "My moslem meal selection wasn’t provided onboard"
Khuyết điểm: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Ưu: "Prompt and timely service"
Khuyết điểm: "Food can be more tasty"
Khuyết điểm: "1 hour delay of departure"
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "Singapore airline crew is always top notch in terms of service and attentiveness. It's a direct flight from Singapore to Canberra! Beats the layover in Sydney or Melbourne."
Khuyết điểm: "Business class seats were uncomfortable compared to other business class. They're not lay flat seats, and I can't get the seat even close to flat because my feet jam in to the bottom of the seat in front of me. The food wasn't great, some of the meal which was supposed to be served hot was still cold."
Ưu: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
Ưu: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Khuyết điểm: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "Modern Aircraft , good seat ,Crew friendliness"
Ưu: "Excellent crew services"
Khuyết điểm: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "old aircraft, no usb or power point charging. choice of 5 movies"
Ưu: "Crew service"
Khuyết điểm: "Very old entertainment system. Poor screen visibility. Cramped"
Ưu: "Entertainment service is, really, second to none."
Khuyết điểm: "Old plane, cramped seats, wrong tissue paper (unusabke) in bathrooms, instead of paper towels, unremarkable food, served almost cold, rushed staff which spilled water on me (offered S$75 voucher as compensation), however did not take thebtime to listen to requests from passengers who spoke poor English, etc."
Ưu: "Helpful staff and a comfortable trip. A plus all the way around"
Khuyết điểm: "breakfast was terrible"
Ưu: "Crew was nice"
Khuyết điểm: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
Ưu: "Comfy chairs and good food on Singapore Airlines."
Khuyết điểm: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Ưu: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Khuyết điểm: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Crew was very pleasant!"
Khuyết điểm: "Cabin area warm for a 9.5 hour flight! Food selection was not much."
Ưu: "Great service with a smile and can do attitude"
Ưu: "Singapore service is always outstanding"
Khuyết điểm: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Ưu: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Khuyết điểm: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."
Khuyết điểm: "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"
The vegetable stir fry needed some soy sauce or something! The staff was lovely, everything was great!
Business seats were poor. Horrible design, couldn’t swap between sleep and sit modes without crew rebuilding seat. Lacks privacy. Can’t look out windows. Lack of storage. Movie list was rather limited. Safety brief was looong and unnecessarily packed with cringe story telling, Other than that it was Ok. Food was good for airline food.
I really appreciated the check in service at Heathrow airport - amazing they checked our luggage and gave our passes through to Chch NZ. Chairs were comfortable. Good leg room. While we appreciate the lounge, they could have offered a wider range of options (a few more vegan options).
Ưu: "All great, except limited entertainment and wifi was n.a."
Khuyết điểm: "Wifi, I was on replacement aircraft and no wifi for the whole flight"
Khuyết điểm: "Terrible service and all around outcome. Would not fly Air New Zealand again"
Ưu: "Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon."
Khuyết điểm: "Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good."
Ưu: "All good"
Khuyết điểm: "It was very cold so the cabin could have been warmer"
Ưu: "Seat hard on older aircraft, needs new cushioning on seat"
Ưu: "Everything was good except....."
Khuyết điểm: "The departure gate lounge for connecting flight to Vancouver was terrible.... very overcrowded, making for an unpleasant wait and boarding experience."
Khuyết điểm: "Seats, food, entertainment"
Ưu: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Khuyết điểm: "Nothing!"
Ưu: "Comfortable seat."
Khuyết điểm: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."
Ưu: "Very friendly and helpful staff"
Ưu: "Very efficient trip."
Khuyết điểm: "One flight attendant was subdued and not too bubbly."
Ưu: "The entire experience is well thought out"
Ưu: "We made it to Christchurch safely and on time."
Khuyết điểm: "We were charged $120 per checked bag. We couldn’t check in online, so we couldn’t pre-pay at the lower rate. Felt a lot like fraud, honestly."
Ưu: "Have flown most carriers to Australia and NZ. Air NZ by far the best. I mean, I am flying cattle class, so its never going to be great. However, compared to the other carriers available, the seats are the most comfortable and have more legroom. If you can afford their sky couch, do so. Food is edible (and, to me, most airlines are not) and was nice to get WiFI all the way across for just a few air points."
Khuyết điểm: "Would be nice if the seats had a foot rest, but this particular 777 did not. I have short legs."
Khuyết điểm: "Was not informed a return flight listing required Was not informed $260 baggage fees"
Ưu: "A bit late leaving Auckland but we were kept well informed of the changes"
Khuyết điểm: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."
Ưu: "Left on time and arrived on time"
Khuyết điểm: "ATR seats uncomfortable No food"
Ưu: "I got there on time"
Khuyết điểm: "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"
Ưu: "Good flight. Good crew. An overall good experience"
Ưu: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Khuyết điểm: "Nothing at all!"
Ưu: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Khuyết điểm: "Not enough time booked by kayak between an international arrival and domestic departure"
Ưu: "good entertainment"
Khuyết điểm: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."
Ưu: "Nothing really. Smooth boarding.on time departure"
Khuyết điểm: "Passengers with more than one bag as hand luggage"
Ưu: "Great customer service, from boarding to disembarking. Great care for comfort and needs."
Khuyết điểm: "Selection of video options on the app entertainment systems."
Khuyết điểm: "They charged $120 per checked bag- none are included in airfare. Also, no free food."
Ưu: "My husbands booking was not processed correctly from the site we booked through, and we didn't notice the mistake until we were checking in. We were at the airport at least 2 1/2 hours before boarding time. The mistake could have been rectified, we were told it would need an email from Virgin to confirm and change the booking. We photographed and sent through passport details. We phoned the booing site, we phoned Virgin, we were put on hold for 25 mins while the booking site phoned Virgin - but Virgin refused to help us out! My husband was not able to board the flight - no refund, no help - and the sad part was, it wasn't for a holiday - it was to visit and help his 87yr old father-in-law who had fallen and cracked his spine. No sympathy from Virgin, VERY DISAPPOINTED!"
Khuyết điểm: "I was not able to board flight because air new Zealand Staff would not assist."
Ưu: "The boarding and on-board service were excellent. Enough free-of-charge entertainment to keep me occupied during the 3-hour flight between SYD and CHC. Plenty of room for carry-on luggage."
Khuyết điểm: "Felt like I was flying a US carrier - very little room between the rows. I was surprised by this, as I thought that non-US carriers generally don’t pack their planes. I was surprised, but not inconvenienced by this, since it was a morning flight and only 3 hours gate-to-gate."
Ưu: "The seat and leg space, blankets and pillows. Good dinner and breakfast and great sleep between"
Khuyết điểm: "Engine noise at times drowned out the sound system"
Ưu: "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
Khuyết điểm: "All g."
Khuyết điểm: "Just a bit cramped"
Ưu: "smooth flight, good treats, great legroom and fun crew!"
Khuyết điểm: "nothing"
Khuyết điểm: "Nothing"
Ưu: "Comfortable, easy flight."
Khuyết điểm: "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."
Ưu: "Service was great, kids were comfortable entertained and I loved the movie selection."
Khuyết điểm: "Food wasn't good but that is low priority for me"
Ưu: "The inflight seatback entertainment."
Khuyết điểm: "Tiny seats and no snacks or drinks in flight."
Ưu: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"
Ưu: "No complaints at all"
Khuyết điểm: "Fixed arm rests in the bassinet row. We had extra seats which was a lovely surprise but it was not much help as the arm rests don't move. Won't pay for that row again as my bub was just a bit too heavy for the bassinet."
Ưu: "The plane was not full and luckily i was put into an Economy Couch row, so i got to lay down and get a great sleep. All the staff were friendly and helpful. The food was lovely."
Khuyết điểm: "Nothing, as usual excellent service from Air New Zealand."
Ưu: "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."
Ưu: "Clean. Enjoyed the entertainment."
Khuyết điểm: "We took off at 7:30 and were given wsaer. Did not receive food for two hours which would have been fine if we could have had a coffee, tea, cocktail or a wine. We're not offered a drink until after food was served."
Khuyết điểm: "Can't check in online with a VA per locator. You need an ANZ ONE. You have to call VA and forcefully ask for it. VA totally unhelpful. And when you get the ANZ number, they charge you to book a seat. Any seat."
Everything was ery nice service.
Sitting on a seat for 10 hours is VERY painful. Try to get up and stretch in between !
It is what it is. MILM would have been nice to have with snacks.
No problems upon arriving at Incheon and transferring to Manila. The plane was on time. However you cannot check flight status on the app for updates. Good could have been more palatable. Crew were amazingly.
Khuyết điểm: "they didn't tell me i couldn't make the flight until i got onto the check in counter. bad communication then and bad communication now too, when i am trying to rebook."
Ưu: "The flight was on time. Crew was pleasant."
Khuyết điểm: "The seat needs some cushion on it. After many hours sitting, the cushion on the seat turns into a rock."
Ưu: "Crew was great, had a comfortable flight."
Ưu: "Fresh fruit lunch was awesome."
Khuyết điểm: "More comfortable seats."
Khuyết điểm: "check in process"
Ưu: "Crew amazing, seat comfortable"
Khuyết điểm: "More new movie and menu for food diversity like noodles sandwiches.,,,"
Ưu: "The crew was very polite."
Khuyết điểm: "The air was kind of dry"
Ưu: "Food choices were great, Crew were friendly, fast and efficient, Toilets were kept clean, organized and stocked the whole time."
Khuyết điểm: "More choices for movies, and i wish subtitles in English would be made available even when watching the movie in English."
Khuyết điểm: "Food could be better."
Ưu: "Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!"
Khuyết điểm: "The airline's on time record has got to improve. Period."
Ưu: "They are accommodating and respectful"
Khuyết điểm: "Fair enough"
Ưu: "Staff friendliness, leg room"
Khuyết điểm: "No sleeping eyepatch"
Khuyết điểm: "Again, late landing! And I had to catch my next flight in an hour, so I had to literally run and beg everyone in front of me to let me be the first in line when I exited the plane, claimed my baggage and checked it in again to DC, passed through Customs, took the shuttle from Terminal 5 to Terminal 1, went through Security Check for me not to miss my last connection flight. I couldn’t even go to the bathroom. All my flights on Asiana Airlines from the US to Manila and vice versa were screwed up!"
Ưu: "Great service. Good food. Excellent entertainment options. Coach had widest seats I've ever sat in. Asiana is always my first choice for China-LAX."
Khuyết điểm: "There was loads of turbulence, but it was handled well. And frankly, an airline can't control air conditions. So I have no real bad things to say about this flight."
Ưu: "The crew was exceptional"
Ưu: "Flights on time , good seats and a good services"
Ưu: "more legs room, but the sit cushing is horrible,, make people lower back hurt after the long time of sitting"
Khuyết điểm: "food isn’t quite as fresh, delay time made the transfer between flight very tight"
Ưu: "i was broke and hungry so i didn’t get to eat much in the airport. in the plane after serving their meal i asked for a second serving and they were nice enough to give me a second serving of food. that was very nice"
Khuyết điểm: "what i did not like about asiana was at the check in counter in New York JFK airport. the non asian clerk was pretty strict about overweight baggage. it’s my fault yes for not weighing them ahead of time but the clerk could have been more polite when speaking."
Khuyết điểm: "Always late"
Ưu: "Crew was nice. Food pretty good"
Khuyết điểm: "Every plane delayed."
Ưu: "No entertainment at bulk head"
Ưu: "comfortable and simple, friendly staff and no hassles"
Khuyết điểm: "options on food and drinks limited movies to select limited options and nothing exciting for my taste"
Ưu: "I liked everything about the airlines, the flight attendants are so respectful and kind. They go out of their way to help the packager get comfortable and settle in there seat before and after take off. I have been a member with Asian Airlines for 6 years and won't change airlines for nothing even if I have to pay a little extra for great service."
Khuyết điểm: "I have no complaints with this Asian Airlines."
Ưu: "Food and staff"
Khuyết điểm: "tv screen too small... need upgrade or newer type plane..."
Khuyết điểm: "They left my bags in Korea I had no change of clothes!! Arrived in the morning I was told my bags would show up later on at midnight!! So I missed my flight to an other island totally screwed my vacation!!!"
Ưu: "Good service. Comfortable economy seats"
Khuyết điểm: "Delay to board then delay in plane to take off"
Ưu: "I liked everything about the flight. The attendants were kind and I received great service."
Ưu: "Korean food options were very good, crew were courteous, boarding was quick even with full flights and delays."
Khuyết điểm: "Entertainment options extremely lacking. No options to choose films on 12+ hour flight Seats very firm and recline very far, which is a problem for person sitting behind."
Ưu: "crew was very professional and pleasant. Plane was in excellent condition comfortable and clean"
Khuyết điểm: "nothing"
Ưu: "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
Khuyết điểm: "The boarding should be categorize in row number to avoid long line and delay."
Khuyết điểm: "Seat needs more cushioning"
Ưu: "Service was very professional and the food was good too."
Khuyết điểm: "No qualms with this trip. Everything was good"
Ưu: "Crew was friendly from start to finish."
Ưu: "Decent in flight meal. Good service with a smile. Korean style presentation gives a warm sentiment to the service."
Khuyết điểm: "Limited in flight entertainment for children."
Ưu: "Well they upgrade us to business class and lets me tell you, if inhvar that kind of money, I would buy that business every time I travel. The best time and didn't want to get off."
Khuyết điểm: "Nothing that I didn't like. Very impressed from beginning unti landed."
Khuyết điểm: "the flight was late 30'."
Ưu: "The air "exercises" that you are forced to watch at the end of any Asiana flight are a joke- pressing on three pressure point? How about some leg or arm stretches? Flight took off and landed. Poor cabin speaker system; could not understand anything."
Ưu: "They have a mom line, which is awesome but my husband was gold so we didnt need it, but As a mom of 2 I appreciate that! Smooth check in."
Khuyết điểm: "Staff not as engaging as others, very little communication because I only spoke English?, but pleasant enough. As with all flights, no leg room."
Ưu: "Plane was clean and crew was friendly."
Khuyết điểm: "This was a 5 hour flight and there was no food offered. There was also no entertainment option other than music."
Ưu: "Food, service were great"
Ưu: "THE staff were really nice and kind."
Khuyết điểm: "Not enough snack small amount of wine usually you get 1 small bottle. NOT enough movies choice. No control on the air over your head."
Ưu: "as above"
Khuyết điểm: "none"
Ưu: "The hospitality was excellent and the flight flawless."
Khuyết điểm: "The migraines from traveling to the other side of the world."
Ưu: "Good service Easy to board Flight attendant awesome"
Khuyết điểm: "The seat needs more space and comfort for long flight. A321 is too small for long flight."
Would like it if my seat could recline.
Khuyết điểm: "Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne"
Ưu: "A lot of food was served - much more than any flight in the USA"
Khuyết điểm: "nothing"
Ưu: "Free checked Bags"
Khuyết điểm: "If we could have a free select seat after booking."
Ưu: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Khuyết điểm: "I know it's an airplane, but even so, the food was astonishingly bad."
Khuyết điểm: "For such a long flight should have given us more water. But were responsive when asked."
Ưu: "Great seats on the 787 dreamliner"
Khuyết điểm: "More leg room and softer seats would be nice."
Ưu: "The flight was on time, service with a smile. Staff great."
Ưu: "Almost everything."
Khuyết điểm: "Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that."
Khuyết điểm: "Too dark to see to get into my carryon and then lost something out of it but couldn’t see it"
Khuyết điểm: "An old plane for a long haul to Australia, uncomfortable seats, freezing temperature in the cabin, mediocre food. Not what a traveler expects in business class in today’s travel world."
Ưu: "Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing"
Khuyết điểm: "Delay but stuff happens eh."
Khuyết điểm: "One stewardess said I could fill in an empty bulkhead seat (Row 50) after we were airborne and the seat belt sign was off. So I moved, to be removed by Sarah (stewardess) and put back in Tow 75. Then she put two of her friends in Row 50. When I walked up later to get my bag, there was still an empty Row 50 seat, but her friiends’ purses were in the seat, and they reluctantly removed the items when I insisted to sit there. Sarah should have left me in Row 50 and not made me move back to 75."
Ưu: "I’ve taken Qantas once before and it made my trip from the US ato AU so much more relaxing. I just took Qantas again and was even more blown away with everything. The crew members are extremely nice and are always present to help you with something you may need."
Khuyết điểm: "nothing. all good things!"
Ưu: "Super easy flight out of Auckland. Arrived in Nelson ahead of schedule."
Khuyết điểm: "...the person coughing behind me..."
Khuyết điểm: "No options for seat choose which totally rubbish don't like deal with Qantas in future"
Ưu: "Really appreciate the food and entertainment Qantas provides on these mid-haul flights"
Ưu: "Got us safely to our destination"
Khuyết điểm: "Seats were far less comfortable and smaller with less legroom than our Qantas qf8 flight"
Ưu: "Excellet service. I liked where I seat that was very much appreciated. Its nice to have delightful meal and having bottle of water in seat pocket was a nice thought. Boarding was excelent. It was called section by section. Cabin crew were very friendly and attentive. I always like to fly with Qantas"
Khuyết điểm: "What I don’t like is always late in boarding... But having said never be late in arrival. Always arrived in time .."
Ưu: "Friendly flight attendants"
Khuyết điểm: "Leg room is tight in economy"
Ưu: "Roomy, boarding was efficient, clean"
Khuyết điểm: "some crew member favoring, service attitude"
Ưu: "Overall it was an excellent flight, delicious food, wonderful crew and flight mainly smooth."
Khuyết điểm: "To get to the gate for boarding was like going from Terminal 2 to Terminal 7 too far for many people to walk and to eventually find when you are not familiar with the airport, thought for a minute Qantas had not paid their airport duties."
Ưu: "The flight crew allows you to sleep the majority of the flight."
Khuyết điểm: "Plane was dated. No outlets at seats so I couldn’t plug in my CPAP machine. Seats crowded compared to other international airlines."
Khuyết điểm: "breakfast service slow and comlcated"
Ưu: "Overall experience was good.Food quality and snack was good."
Khuyết điểm: "Would like to have more choice in Bollywood movies., and food."
Ưu: "Price and first experience with Quantas"
Khuyết điểm: "Didn't get to choose a seat and therefore got middles both ways"
Khuyết điểm: "Paid for seats not available even though purchased in advance. Unhelpful crew for mother with baby and carry on. Multiple trips to get to seat."
Ưu: "Helpful service and comfortable seats"
Khuyết điểm: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Ưu: "Qantas is my favorite airline. I will always fly with them given the choice."
Ưu: "Nothing. The very best parts were still mediocre"
Khuyết điểm: "This flight was so uncomfortable. The seats were small, hard and crammed together. Qantas should be ashamed of making people deal with that on a 13+ hour flight. They kept waking us all up and in general staff could provide little"
Khuyết điểm: "Toll staff during boarding rude"
Khuyết điểm: "Delayed Boarding and they didn't say anything."
Ưu: "Great exportable the staff was very helpful and friendly I will fly again"
Ưu: "I flew to Sydney from Dallas and back and I had no problems or issues. I would fly Qantas again."
Ưu: "So much leg room and leaning back was great!"
Khuyết điểm: "Asked the attendant for tissue more than twice and she never brought it over to me."
Ưu: "Qantus flights were great, really appretiated the extra care they took in ensuring we made our connecting flights after delays and then compensated us for American Airlines stuff up with our luggage."
Ưu: "I was fortunate to a e a points upgrade to 1st Class Like a dream"
Ưu: "On time and efficient."
Khuyết điểm: "No GF food choices offered - always try asking for a bit of fruit if what's on offer doesn't suit."
Ưu: "It was a Qantas flight not an Emirates flight for your correct information."
Khuyết điểm: "I was hoping to be on board an Emirates plane notQantas msybe another time"
Ưu: "Got away on time"
Khuyết điểm: "No wifi on board or entertainment"
Khuyết điểm: "Either though I am a good frequent flyer I am try to find an alternative to qantas. Surprise there is many"
Ưu: "Even though the delay caused me to miss my connecting flight to Perth Qantas booked me onto the next available one so my overall delay was reduced to one hour. Thanks for not screwing me over."
Khuyết điểm: "Seats. Far too cramped, I am 188cm and cannot sit without being jammed up to the seat in front. This sucks when you are young worse when 60+"
Ưu: "Every person that works for this airline (that I came in contact with) was very helpful, extremely nice, and very supprtive."
Ưu: "I loved being able to track my flight on board and the landing. That was very neat."
Khuyết điểm: "very limited choices compared tpo sydney to san francisco leg of trip. old technology."