Everything was excellent!
Ưu: "The crew was awesome. They went above and beyond."
Ưu: "Awesome crew"
Khuyết điểm: "Old seating"
Khuyết điểm: "Mid night snack can be improved, it’s too small a portion."
Ưu: "Seat not comfortable crew was amazing"
Khuyết điểm: "Comfort in seat"
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Ưu: "Crews are friendly"
Khuyết điểm: "Need more food"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "the food was god. the crew was very accommodating"
Khuyết điểm: "Did not like emergency exit seat."
Khuyết điểm: "Bigger seat, but compared to other experiences it was very good."
Ưu: "The crew was very good."
Khuyết điểm: "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."
Khuyết điểm: "Good"
Khuyết điểm: "The way they board the passengers"
Ưu: "Crews and services."
Khuyết điểm: "My seat."
Ưu: "Perhaps the most courteous airline I’ve experienced."
Ưu: "Crew members was very polite and food was good"
Khuyết điểm: "seat is quite small."
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Service, Cleanliness and Overall Quality"
Khuyết điểm: "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
Ưu: "It was alright."
Khuyết điểm: "Prepare to wake up with neck pain."
Ưu: "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
Khuyết điểm: "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
Ưu: "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
Ưu: "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
Khuyết điểm: "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"
Ưu: "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."
Khuyết điểm: "Seats in economy were narrower than Eva Airlines"
Ưu: "The staff was so friendly, attentive, helpful and pleasant!"
Khuyết điểm: "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
Ưu: "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
Ưu: "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."
Ưu: "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."
Ưu: "Flight crew was friendly, quick to respond to questions, and very helpful. I was able to switch seats even though the flight was full. The food was fine but the menu for the return flight looked better still."
Khuyết điểm: "The flight was 100% full. I took a redeye flight hoping to sleep a bit on the plane but I ended up not sleeping much. I am happy to take ANA on my return flight, which is not redeye. Also I will be happy to fly ANA again, but I would not take a redeye flight on any airline unless I was in business or first class which I cannot reasonably afford at the moment."
Khuyết điểm: "Nothing"
Ưu: "Very nice flight attendants"
Khuyết điểm: "Seats don't recline in economy section. Seat slides forward, but seat back is fixed. Very uncomfortable for 10 hour flight. Breakfast was very smelly"
Khuyết điểm: "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
Ưu: "Stewards were very polite"
Khuyết điểm: "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
Ưu: "Best leg space, new air crafts, kids gifts"
Khuyết điểm: "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"
Ưu: "Very friendly staff, happy to explain and let us try the lemonade drink"
Khuyết điểm: "would have preferred more asian food options"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
Khuyết điểm: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
Ưu: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Khuyết điểm: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
Ưu: "Crew is always awesome"
Khuyết điểm: "Needed more Japanese movie options"
Ưu: "Great service, everyone was happy to do their job"
Ưu: "very good service comfortable seat"
Ưu: "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
Ưu: "I liked that each seat had a foot rest. The food was very good you get a haaggen dazs ice cream during one of the meals. The food wasn't filling but that's to be expected so bring snacks if your own. The flight was smooth no issues and the flight attendants were very attentive. Had a tv with movies and the personal tv also had games like a game system."
Khuyết điểm: "I disliked that the seating did not have its own personal air. At times I would get hot."
Everything was wonderful!
Everything was good, but at Philadelphia airport, immigration service was so poor.
You need to train your check in crew
Food was a disaster, and that’s in the business class ..
Khuyết điểm: "No toilet available at gate due to enhanced security measures when flying to the USA."
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "smoothing take off and landing"
Khuyết điểm: "Food quality and variety is not good. Also, their serving speed is very poor. Boarding should be more informed and more organized upfront."
Khuyết điểm: "Heating and serving food in plastic containers."
Ưu: "Very pleasant and comfortable flight."
Khuyết điểm: "NA"
Khuyết điểm: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Khuyết điểm: "Needs more improvement"
Ưu: "Staff are very polite and helpful (ground staff and in the air)."
Khuyết điểm: "The food was hit and miss. Some of it was good and some of it used ketchup as a sauce. The economy seats have been stripped down to budget airline level padding and the rows seem have been been jammed in a little closer."
Ưu: "Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Khuyết điểm: "Improve quality of service and cleanliness."
Ưu: "Crew was very active, attentive and bice, seats are wide and comfortable, food is tasty and delicious! Great experiencce!"
Khuyết điểm: "If all people would remain upright, that is actually saves more space for legs then horizontal position ;)"
Khuyết điểm: "For deboarding they used stairs (not ramps) at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed."
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "Qatar airlines the service was awesome and the planes very clean"
Khuyết điểm: "Seating not able to upgrade"
Ưu: "So many movies to spend flight time with great crew"
Khuyết điểm: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Ưu: "Jain meal was quite uninteresting Flight was too packed Cabin air stale and dry"
Ưu: "All good thank you + food and crew and entertainment"
Khuyết điểm: "All good thanks"
Ưu: "I haven't flown with Qatar for several years, but my memories of an exceptional experience were replicated. Fantastic modern aircraft, brilliant crew and great food."
Khuyết điểm: "Only one minor gripe, the passengers seated behind me talked incessantly, making my attempts to sleep impossible. I asked if there were any ear plugs available, but none could be found. My own fault, I should have packed my own."
Khuyết điểm: "Nothing"
Ưu: "I really liked the service. Most of the flight attendants were very friendly."
Ưu: "Crew were good, food was decent"
Khuyết điểm: "Equipment/electronics was a bit dated."
Ưu: "FLIGHT ATTENDANTS WERE WONDERFUL"
Khuyết điểm: "CRYING BABY BUT I UNDERSTAND THOUGH"
Khuyết điểm: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Khuyết điểm: "Well I had 13 hours of layover. I was extremely tired and sleepy."
Ưu: "The same as the flight from L.A to Doha, did not feel the time passing..."
Khuyết điểm: "I have nothing to complain about..."
Ưu: "Doha to hyd was good. Crew was courteous."
Khuyết điểm: "Even after online checkin. Just to drop the bags it took 1 hr. The thin old black lady at the baggage drop off counter was very partial in treating people. She allowed a black male take 27.8 kgs but asked us to adjust our bags when we had 23 kgs. Also if the passenger is allowed to carry a laptop bag, according to her training and theory she only knows 1 shape and does not recognize a back pack which has only the laptop. I travelled several times in Qatar, but never had this kind of experience."
Ưu: "This has been one the good experience I had in so many years of travel"
Khuyết điểm: "I requested a special meal but was not given what I wanted. But overall decent food"
Ưu: "The lack of passengers on this flight gave me an amazing amount of room. Really makes the flights enjoyable when I can spread out."
Khuyết điểm: "The food could use some work. The quantities are perfect. But the quality is definitely lacking"
Khuyết điểm: "Cabin was too hot and not enough bathrooms."
Ưu: "I liked the food, the crew, and the team at the airport was nice and professional."
Ưu: "best airline food ever"
Khuyết điểm: "for an international carrier, leg room is horribly cramped. singapore airlines and qantas offer better leg room in their economy class seats."
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "Paying the hotel for whome the layover was more than 10hrs thanks a lot for caring and preserving the dignity of each customer, I recommend Qatar airlines to everyone"
Khuyết điểm: "Everything"
Ưu: "The seating, crew members, and entertainment was really good."
Khuyết điểm: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."
Khuyết điểm: "The business class seats on this A330 are to tight when turned into a bed."
Ưu: "Ground Crew was friendly and did adjust my seating."
Khuyết điểm: "Food quality was average. More choices needed."
Ưu: "Nothing really"
Khuyết điểm: "Food was really bad might as well have junk food."
Ưu: "food and courtesy of the staff"
Khuyết điểm: "nothing"
Ưu: "Boarding and Seat comfort was good"
Khuyết điểm: "Food frequency for 16 hour flight was awfully inadequate. Food quantity in each service was not sufficient. Food quality ok. No intermittent beverage and snack service in 16 hour flight segment. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Ưu: "Top notch service by Qatar airline. They accommodated us. We don't eat beef or chicken and didn't know you could request vegetarian online before flight. They found a fish meal and informed us to apply for meal online."
Khuyết điểm: "Seats too close. Person in front was in our lap almost."
Rude staff, cabin temperature extremely warm.
The flight was delayed, so My children missed the connecting flight and were stranded in a Istanbul for 12 hours. They had to pay for a visa to get out of the airport to go to a hotel and the only one Turkish Air could provide was an hour away. Worst. Airline. Ever. Shame on you.
The crew was extremely attentive. Food presentation and quality was excellent. Very comfortable seating and sleep accommodations (business class) I would definitely fly Turkish Air again.
This is another disease as if you have the Internet, you are ordinary deceivers!
Ưu: "Highly professional and nice crew. New airplane."
Khuyết điểm: "Replace sorry sandwiches with normal food."
Ưu: "The crew was good. The seats were not comfortable."
Khuyết điểm: "food could have been better."
Khuyết điểm: "Food"
Khuyết điểm: "Same.."
Khuyết điểm: "See comments above"
Ưu: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Khuyết điểm: "little delay in departure"
Khuyết điểm: "Chairs spaces"
Ưu: "On time. Really fast the check in. Nice crew. Confortable."
Ưu: "Food was fine, and crew admirable. Good entertainment even without internet connection on flight."
Khuyết điểm: "I’d change out the Mac and cheese at the prelanding meal. Service took awhile and I ended up in the zone in the back where choices were gone. Biggest factor was inability of phone center or inter et to check me in."
Khuyết điểm: "I didn’t like the nearly 3 hour delay that caused me to miss my connection, and how poorly that was handled. I just lost one day of my 10-day vacation"
Ưu: "The crew was nice I had good seats"
Khuyết điểm: "The kosher food was bad"
Ưu: "Lousy airport (not technically airlines fault)"
Ưu: "Only two thing. The bathrooms and the intertainment"
Khuyết điểm: "Seats are very compacted, lack of space and so close to reduced leg room resulting an agonizing experience to a new level of torture, unnacceptable on 14 hrs of imtercontinental flight. One word “horrid”"
Ưu: "Comfortable seats. Food wasn't terrible."
Khuyết điểm: "Unannounced delays. No staff at Gate counter until the very last minute (Munich Intl. Airport)."
Ưu: "They crew were very pleasant and polite. It was one of best flights I have had internationally"
Khuyết điểm: "The heavy turbulence but, that's beyond their control"
Khuyết điểm: "It was fantastic"
Khuyết điểm: "crew was so helpful"
Ưu: "Hello there, so question about my trip beck to USA from Georgia, good is that I am beck in USA"
Khuyết điểm: "this is what you will not like, Time and Timing, no limits and no frames, they can change everything in your flight, change date of arrival,, change Sit number which you already know that is yours, and so on and so on, not enough ???"
Ưu: "Friendliness of crew."
Khuyết điểm: "N/A"
Ưu: "Baggage allowance of two 23 kg checked bags each. Meals very good including specially ordered vegan ones."
Khuyết điểm: "Delays in boarding and takeoff from Istanbul to Boston caused flight to arrive 1 hour late which messed up ground arrangements. This may have been because of new Turkey - USA visa issue which just took effect. Refueling was also late. Note: the Istanbul airport is quite dated; restrooms at airport not very clean."
Ưu: "Safety instructions with zach king were nice! The crew was helpful."
Khuyết điểm: "My screen didnt work. They reset it a few times, then it began working.. after a while i started playing a game and the screen got stuck! There was no one in the seat next to me so i thought I'd use that screen.. but then that one got stuck too. Remained stuck for the rest of the flight... The USB cable for charging didnt work. And entertainment options were very limited too."
Ưu: "Flight attendants were not helpful or friendly."
Khuyết điểm: "Flight attendants were not helpful or friendly."
Khuyết điểm: "late departed ,no food,"
Ưu: "The food was excellent and tasty"
Khuyết điểm: "Long wait for the toilet"
Ưu: "Enjoyed: - Service - Food - Amenities"
Khuyết điểm: "Disliked: - Disembarking & embarking at Attaturk (ie. shuttle bus)"
Khuyết điểm: "Customs in Skopje"
Ưu: "Service is good as well as food."
Khuyết điểm: "The space. The transatlantic leg was awful because the space was really limited. From IST to my final destination the leg room increased"
Khuyết điểm: "Same"
Ưu: "Staff was courteous and wore smiles..."
Khuyết điểm: "The food could have been better..."
Ưu: "Gold thing is that the flights are always on time."
Khuyết điểm: "My charger got confiscated in Istanbul, too bad. I should have been told about this."
Ưu: "Travelling with Turkish Airlines was pleasantly surprising! I'm used to domestic flights in the US which are no fun but as soon as I boarded our flight, the crew was so kind, I appreciated the pillows, blankets and extra care package provided with ear plugs, socks and an eye mask! It helped make the trip that much more pleasant to be able to sleep! I tend to get motion sickness and the crew on all four of our flights were so kind to give me water when I boarded the plane to be able to take my medicine. The flights were on time for the most part and the on-board entertainment helped a very long flight be more tolerable!"
Khuyết điểm: "I had an issue with a passenger on our plane from Zanzibar to Istanbul but that was at no fault of the airline or the crew. One crew member was so sweet to allow my husband and I to move further back in the plane once boarding was finished. We were coming home from our honeymoon and the rude woman wouldn't get out of our seat so we could at least sit next to each other! It was unfortunate, but again, at no fault of the crew or airline and we were so thankful for the crew member helping us find somewhere we could sit together! I wish I would have gotten his name but it was on flight TK567 on May 4th. To whoever he was, thank you!!!"
Ưu: "The flight attendants were helpful and nice."
Khuyết điểm: "There was miscommunication when checking in in Zagreb to instanbul to choose one electronic to use. We therefore mistakenly put our cell phone in our check in baggage to use our computer to do work. This was incorrect and significantly worsened our experience."
Ưu: "I didnt receive my baggage."
Khuyết điểm: "Their audio system is very bad."
Ưu: "Everything, fast boarding, good experience overall, turkish airline provides good services for very affordable price, i am pleased"
Khuyết điểm: "Airport is huge, the walk to gate 701 was long, i thought i would never get there...i think they should arrange some kind of transportation to gates like 701"
Ưu: "The staff were all very pleasant. The food service was efficient and tasted good. The cabin was comfortable and there was plenty of entertainment in my seat display. I would fly them again."
Khuyết điểm: "The flight was VERY long, from Istanbul to Los Angeles. I'm over 6 feet tall so it was difficult to sleep but there is very little the airline can do about this."
Ưu: "The food"
Khuyết điểm: "That the anytime snacks that was offered was not available for passengers"
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "Very good service, nice food, comfortable plane"
Khuyết điểm: "I wanted to upgrade called Kayak that out me through to VAYAMA that then called Turkish airlines. Took hours in the phone (international call) they then told me I can't upgrade (payed upgrade) because the business is FULL, guess what??? Business was EMPTY"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "Food was very good. Cocktail service was very good. Free checked bag was nice."
Khuyết điểm: "Still a tight space. US to Europe by going several hours out of the way to Istanbul still doesn't make any sense."
Ưu: "Service Entertainment Staff Airplain (clean)"
Khuyết điểm: "Very good experience on a nonstop from San Francisco to Istanbul & on to Thessaloniki. Very friendly professional staff. Good food. Charge outlets at the seats. Big choice of free movies. Istanbul airport is very busy. We had delays arriving and leaving for the connection."
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
For long flights, 2 full meals should be served.
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Khuyết điểm: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Khuyết điểm: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Khuyết điểm: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Ưu: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Ưu: "Crew was attentive. Timings were spot on."
Khuyết điểm: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Ưu: "Great crews, excellent customer service"
Ưu: "Staff were friendly and seats in business were super comfortable."
Khuyết điểm: "Boarding clusterf..."
Ưu: "Friendly attendants, entertainment variety"
Khuyết điểm: "Comfort, food could have been better."
Khuyết điểm: "More water provided during the flight. Also, the second meal was not very good."
Khuyết điểm: "mmmm"
Ưu: "Nice staff. Flight on time."
Khuyết điểm: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Ưu: "Food was ok."
Khuyết điểm: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Ưu: "Crew members"
Khuyết điểm: "Up to 1 hour late and they leaved my baggage in Paris"
Ưu: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Ưu: "Didn’t like the sandwich offered"
Khuyết điểm: "Missed the flight due to late landing from earlier connection"
Ưu: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Khuyết điểm: "Le capitain et l’aterrisage"
Khuyết điểm: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Ưu: "It was a nice plane and boarding was well organized."
Khuyết điểm: "I was assigned a middle seat, if not for that I would have given a higher rating."
Ưu: "Great service, decent food"
Khuyết điểm: "There was no WiFi on the plane"
Ưu: "Modern aircraft with power, big screens etc"
Khuyết điểm: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Ưu: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Khuyết điểm: "I just expected better toilet bag for business but what was given out was just basic."
Ưu: "Boarding this large plane went relatively quickly and orderly."
Khuyết điểm: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Ưu: "If the flight would have leave in time we would receive our luggage in time"
Ưu: "The crew were nice."
Khuyết điểm: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Khuyết điểm: "Horrible Crew..."
Ưu: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Khuyết điểm: "no complaints"
Khuyết điểm: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Ưu: "Nothing special"
Khuyết điểm: "They start serving late the apperitif before taking off and take it back right after."
Ưu: "Staff was nice"
Khuyết điểm: "MD planes are old and not very comfortable."
Ưu: "This is what happens when you get roped in by a low price."
Khuyết điểm: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Khuyết điểm: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Ưu: "The check in process was much better in the CFG airport than SFO. Very organized."
Khuyết điểm: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Khuyết điểm: "only there were del;ay at JFK"
Ưu: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Khuyết điểm: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Khuyết điểm: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Ưu: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Khuyết điểm: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Ưu: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Khuyết điểm: "Business Passngers have to wait in the same bus to board the flight what is the point then...."
Khuyết điểm: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."
Ưu: "The flight attendant was very nice to me. TV was very good. space was enough ."
Khuyết điểm: "We had to pay for wi fi."
Ưu: "Boarding sevece was very nice and helpful Thanks so much"
Ưu: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Khuyết điểm: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Khuyết điểm: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Left Early Arrived Early Great Staff. No complaints.
Hour delay taking off due to missing crew member
The power outlets did not work at all, the wifi was spotty, there are no TVs, and the seats are way too narrow. As a positive, we did get in pretty much on-time.
Boarding and flight was smooth. Arrived 35 minutes early. Crew pleasant.
Delayed for 2.5 hours, ending up awitching planes. As we left Charlotte at 0035, no services were offered. It was not a full flight.
Ưu: "They did the best they could but my overall experience was poor. It seems when I fly with AA either I miss my connecting flight, the airplane is broken, we deplane then the flight gets canceled, I’m rebooked then that flight is delayed and then eventually cancelled."
Khuyết điểm: "Need newer planes, better scheduling of flights, flight attendants seem tired or overwhelmed/worked/unhappy."
Khuyết điểm: "Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles."
Khuyết điểm: "Sat on the runway for over an hour. Lack of communication and lies.."
Khuyết điểm: "Individual TVs, perhaps"
Khuyết điểm: "Seats small"
Ưu: "second flight was delayed about 30 minutes"
Khuyết điểm: "Bring back the individual TV's"
Ưu: "Crew was fantastic but seats lack padding which agrivated my tailbone."
Khuyết điểm: "A second beverage service would have nice."
Ưu: "The cabin crew"
Khuyết điểm: "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"
Ưu: "Nothing. The plane was late. The WiFi didn’t work. The plane was hot in 90 degree weather and after travelling almost 19 hours I needed a little comfort."
Khuyết điểm: "At least make the WiFi better."
Ưu: "This seats on this flight were very comfortable."
Khuyết điểm: "Delayed boarding due to mechanical issue with a lens on one of the plane's exterior lights."
Khuyết điểm: "Flight delayed 1h30, no food or beverage served!"
Khuyết điểm: "Flights got delayed"
Ưu: "Highly skilled pilot."
Khuyết điểm: "Small plane, forced to valet checkin carry on luggage, no drinks or snacks :/"
Khuyết điểm: "1 hour delay boarding then another hour waiting for a Pilot!?"
Ưu: "On time"
Khuyết điểm: "Boarding system, come located entertainment o/b, non existan food/snacks"
Ưu: "crew were top notch"
Khuyết điểm: "plane did not connect to a jet bridge for boarding or exiting no charging area no WIFI"
Ưu: "Plane is clean. Well kept"
Khuyết điểm: "Wifi. It terrible"
Ưu: "Timeliness and friendly staff. Arrived before scheduled time..."
Khuyết điểm: "After getting us lined up for boarding we were told to wait due to maintenance."
Khuyết điểm: "Never made it to Chicago, rerouted through Washington DC."
Khuyết điểm: "The flight was delayed 3 times. Little knowledge from front desk, relied on my phone for updated info."
Ưu: "Arrived early in CUN!"
Khuyết điểm: "Food selection"
Ưu: "quick flight"
Khuyết điểm: "seats are very cramped"
Ưu: "On time"
Khuyết điểm: "Nisy airplane and hard seats."
Khuyết điểm: "Very narrow seats"
Khuyết điểm: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."
Khuyết điểm: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"
Khuyết điểm: "No entertainment monitor"
Ưu: "Extra room with empty seat, crew was very nice & accommodating"
Khuyết điểm: "Nothing"
Ưu: "Boarding was prompt, flight attendants polite and accommodating."
Khuyết điểm: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
Ưu: "overall okay"
Khuyết điểm: "malaysia airlines only allows one check in? didnt give any headphones for tv"
Ưu: "The crew and flight was great."
Ưu: "Everyone was very helpful."
Khuyết điểm: "Seat was awkward. Staff didn't respond to 2 calls of with the button. Air seemed exceptionally dry and was oddly warm."
Khuyết điểm: "I am million miler in Korean air. It's a seven star airlines"
Khuyết điểm: "Delayed an hour. Don't think I've had a single American flight on time. No food or movies on international flight. No blankets or pillows."
Ưu: "Quickly boarding, crew was extremely polite"
Khuyết điểm: "No kosher food on board"
Ưu: "Top notch airline - staff is personable & comfortable seating"
Khuyết điểm: "No entertainment. There wasn't even a drop down screen for a movie."
Khuyết điểm: "Delayed. Missed Connecting Flight."
Khuyết điểm: "The crew at the boarding were extremely unpleasant. The all process of the boarding was ridiculous. The crew was disorganized and it felt like they didn't know what to do with the passengers that came from a layover. The all experience was truly insulting, the crew laughed at as for misunderstanding what she said. I sincerely hope no one would go to the same experience we did."
Ưu: "Excellent piloting (good driving) and communication during a torrential downpour. That's important. The two hours on the tarmac were unavoidable, so appreciated occasional comments about the storm and circumstances. Interesting parking. I didn't know a plane could pivot like that. Also, flying through cumulonimbus clouds was thrilling. Thank you."