Ưu: "Was able to get rest"
Ưu: "Crew was great and economy seats have above average legroom."
Khuyết điểm: "Bathrooms could have been cleaned up a bit."
Ưu: "Food was great. Service was great."
Ưu: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
Khuyết điểm: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Ưu: "Everything. Will definitely chose them again."
Ưu: "Brilliant take off and landing too. Very good service. Nice food. Should provide some sweets in the form of chocolates or cakes. But overall a nice and pleasant journey. Thank you!"
Khuyết điểm: "Nothing to dislike."
Ưu: "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
Ưu: "The male flight attendant working the rear of the cabin was the best flight attendant I have ever had the pleasure of flying with. Thanks!"
Ưu: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Ưu: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Ưu: "My husband, my baby(14 months) and I took the flight from Hanoi to New York which was transferred in Korea. The flight from Hanoi to Korea got delayed so we have to fly with Asian Anna instead. The checking took so long and confusing. We barely made the flight from Hanoi to Korea and ran from different terminals to catch the flight from Korea to New York. We paid extra to select seat to sit to gether but then we found out it was just a joke to get money from Justfly since Korean Air said they only arranged seat at check in which we couldn’t check in as early as we wished due to the delay. And from Korea to New York, they lost our 4 luggages. How horrible could that be ? We are thinking about suing justly."
Ưu: "Very professional crew good service"
Khuyết điểm: "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
Ưu: "Very helpful crew. Good leg room"
Khuyết điểm: "Entertainment system did not work, so I was moved to another seat."
Ưu: "very comfortable seating/sleeping in Prestige (business) class."
Ưu: "Great food, friendly and helpful crew, every passengers get a pair of slippers and toothbrush for their needs."
Ưu: "good service"
Khuyết điểm: "need variety of food"
Ưu: "We flew business class. Seats and service were fantastic."
Khuyết điểm: "Entertainment system was pretty good"
Ưu: "Great Staff"
Khuyết điểm: "Being too old to listen to crying baby's in the economy (Cattle Car) section of the airplane."
Ưu: "Very reliable, quick boarding"
Ưu: "The crew are very good."
Khuyết điểm: "Entertainment musically restricted."
Ưu: "some area the A/C does not work"
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "The staff was friendly and helpful"
Khuyết điểm: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
Ưu: "Great entertainment options and all complimentary supplies not"
Khuyết điểm: "The seat is small"
Ưu: "Crews are kind and nice. No complain about the service the crews provided."
Khuyết điểm: "The chair, need to be more comfortable"
Ưu: "This is the first time I experienced courteous crew. They confirmed my meal plans and enquirer abt my meal."
Khuyết điểm: "The choice on entertainment is limited. It did not impact me much but will like to have more options."
Ưu: "I liked the fewer seats. Ready to get out of."
Khuyết điểm: "Constant turbulence made going to the bathroom troublesome"
Ưu: "Boarding was quick and efficient. Plane was clean, the seats and leg room were good. Cabin attendants were very friendly and attentive during the entire flight. Entertainment system was easy to use and had a lot of movies and other stuff to keep you busy. Headphones and slippers were provided. Enjoyed my flight. Will fly Korean Airlines again if I have the chance."
Ưu: "Good time management"
Ưu: "Service was great"
Khuyết điểm: "Cleanliness - not as clean as outgoing flight"
Ưu: "I like the City airport service in Seoul, you can drop off your luggage early so you can enjoy the city more."
Khuyết điểm: "They are not quite ready for their electronic boarding pass and apple watch features. Although they have an App, it only goes far as checking in 48 hours early. The food is not good."
Ưu: "The flight attendants are great and very helpful"
Ưu: "Polite and courteous crew. Good movies on the flight back."
Khuyết điểm: "I think the announcements were too long and took up about the first 15 minutes of the flight...so kept turning your movie off. Should be a way to override that from your seat."
Ưu: "I was very pleased with the service and the level of comfort."
Khuyết điểm: "Excellent service and constant food/beverages."
Ưu: "Plane left on time"
Khuyết điểm: "Very limited movie options for someone who flew 4 flights with you in the past 3 weeks. You need to refresh more often or offer more options."
Ưu: "We had a short connection after a Korean Air Flight from Hanoi to Seoul before catching KE 085 to JFK. The time pressure was heightened because the first flight take off was delayed. There was an attendant waiting as we deplaned in Seoul who escorted us to the gate and assured us that the plane would wait for us. And miraculously, our baggage tagged for short connection, did make it with us to JFK!"
Khuyết điểm: "Would love more Movie and TV options"
Ưu: "I fly a lot of Asian airlines. This was my first time with KE. Overall, I'd say the food was OK, and I'm not particularly choosy. But the flight from Seoul to JFK was just beef and seafood and a Korean Rice Bowl. Pretty limited. If you're a veggie, I'd suggest putting in for a veggie meal."
Ưu: "Great service, kind service, food was better than expected, and they allowed you to stand in the back to stretch your legs. This was helpful for the 13 hour flight to not be trapped sitting!"
Ưu: "I liked that i had two seats to myself"
Khuyết điểm: "No VR goggles"
Ưu: "I missed my flight by 24 hours. They put me on that day's flight in a better seat than my original at no charge. And their in-flight service is always A+!"
Ưu: "They have the best food;always offering drinks;have pleasant attendants"
Khuyết điểm: "Towards end of flight the headphones were failing...unclear sounds & volume fading.They can also improve on the audio selection"
Khuyết điểm: "I wasn't able to choose my seat on line and ended up in a window seat. With the seats in front of my row reclined all the way back, I could not get out of my seat to use the restroom. Having just transferred from Korean Airlines and taken other asian airlines on my trip, it's a hard comparison to a domestic airline, although Hawaiian is among one of the better domestics. On my food tray, there was a bowl of miso soup, that the attendant was trying to hand me, while there was turbulence. The bowl of miso was smiling all over the tray, and on my napkin, and since I was on the inside seat, almost spilled all over me. On a previous Korean airline fight, also with turbulence, the attendant had taken the bowl off the tray, and covered it with a saran, and then handed it to me to make sure it wouldn't spill all over me. There's a bit of difference there."
Khuyết điểm: "Food was not that good. poor film selections."
Ưu: "The plane was delayed but we appreciated Korean Airlines having staff waiting for all passengers that needed to catch their next flight. They helped us navigate through the airport to our connecting flight and sped us through security so we did not have to wait in line behind passengers that were not in a rush."
Ưu: "Same as acove."
Khuyết điểm: "Same as above."
Ưu: "The beautiful and friendly air syewardess."
Khuyết điểm: "Not comfortable sitting on the cramped seat."
Ưu: "Good Customer Service"
Sorry the review I just posted was for this flight which was the long haul flight. The planes were nice and that’s about it. No 2 full service meals, only a little tiny vegetable wrap an hour into the flight. Nothing else until the last 2 hours which was the only meal served. Terrible at that. Also no amenity kits were given. Not even a toothbrush. No snacks or nuts in between. Just an awful experience with a mediocre crew. Very disappointed in this supposed 5 star airline according to Skytrax.
Ưu: "Space and courteousness"
Khuyết điểm: "Add a low carb meal option"
Khuyết điểm: "Five delays and three gate changes are not cool"
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Khuyết điểm: "Seat padding - seat was a bit firm"
Khuyết điểm: "can not think of anything. Everything was more than i expected.Thank you for my experiance"
Ưu: "The crew was very good."
Ưu: "Crews were great. They worked fast and helpful."
Khuyết điểm: "Good"
Ưu: "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
Khuyết điểm: "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Crew were very hospitable"
Ưu: "Empty seats"
Khuyết điểm: "Only snack No entertainment No chargers"
Khuyết điểm: "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"
Ưu: "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
Ưu: "Great service, great flight"
Khuyết điểm: "Warm not much as."
Ưu: "The crews on ANA (Flight Attendants) are the hardest working, most polite and service oriented of ANY carrier I can remember. When the cabin lights are ON, the crew is hustling to keep the passengers occupied and chewing. Free Beer, Wine and mixed drinks in Coach! Every Service - Snack, Drinks, Lunch, Dinner, Coffee/Tea, Second and Third rounds of drinks includes a cold towel to wipe your face and hands and most important, trash is collected promptly EVERY single time. WOW. I noticed that Flight Attendants take notes on sleeping passengers for every major meal service, and they take the time to revisit those customers when awake to check they might have wanted to be fed. I also noticed that the crew has special double sided tape to pickup crumbs and spills in the aisles so grime is not tracked into the carpet. Dont be surprized to see a flight attendant cruising the aisle after dinner with a soft cooler full of small vanilla Hagen Daz cups..."
Khuyết điểm: "We flew from Bangkok to Washington Dulles with a connection in Tokyo. Snow in Japan caused crew shifts to max out and ultimately a dramatic change in flight departure. (Guaranteeing a missed connection) This caused multiple downstream challenges. 1. Original flight was scheduled for 00:30. (Half Past Midnight), rescheduled flight was scheduled for 12:30 (Half Past Noon) For Americans unused to a 24 hour clock, this made emails From ANA very difficult to wrap your mind around. Was it a typo? What happens when you miss your connection? (Turns out weather delays do NOT result in accommodations or meals being provided) Rescheduled flight should have been for 1231 with (AM/PM in Parentheses) 2. For passengers who spent their vacation/trip near the equator, the prospect of spending the night in snowbound Tokyo was simply not addressed in the cancellation email. The better option was to stay in your original point of origin and make the connection in one day, but email has NO telephone number for passengers to call to make these arrangements. (We ended up calling a toll California telephone number to be sure we got an English speaking agent) 3. Many SE Asian departing cities have a crazy baggage weight policy that allows for Two bags of 25 Kilos each , but if you have a single bag that weights 32 Kilos, you must pay excess baggage. Although the policy may NOT be specific to ANA, there are hundreds of folks of all nationalities repacking suitcases on the floor of the airport, to try to meet the regulations. As a traveler I understand this, but as an ANA customer it makes no sense, especially when the ticket agent cannot charge the overage to a credit card at the ticket counter. Instead sending you to a different location then waiting for you to return with a receipt. Its a huge scam and ANA can do better communicating the rules to passengers via email or their web site. Nothing starts a long trip off worse than arguments over arcane rules. 4. Changing a return flight arrangement as a result of weather happens at the last moment, but seat assignments apparently could not keep up. I would rather NOT fly than face a center seat in coach for 14 hours. I cannot explain what happened, but repeated attempts at advance check in showed NO assigned seats available, the ticket and gate agents could not improve on this, but BOTH flights ended up having empty seats and in the end we stressed for nothing. ANA must be able to do better, improving their IT systems to make advance seat assignments possible no matter how challenging the problem of "equipment" and other changes in the face of a canceled flight."
Khuyết điểm: "The seat in this airplane was downright uncomfortable."
Ưu: "ANA is a great airline with a decicated group of professional. I love flying with them!"
Khuyết điểm: "Can't think of one thing."
Ưu: "Crews' performance was good."
Khuyết điểm: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
Ưu: "Same thing"
Khuyết điểm: "I did not like in air port new Delhi my suite case was a damaged Told to air port employee he said may stuck in belt."
Khuyết điểm: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
Ưu: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Khuyết điểm: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "I feel like home"
Khuyết điểm: "The crew smail"
Ưu: "Almost everything was good"
Khuyết điểm: "Check in was complicated."
Ưu: "Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely."
Khuyết điểm: "Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also."
Ưu: "I like the food, service, and punctuality."
Khuyết điểm: "Nothing I do not like"
Khuyết điểm: "Nothing"
Ưu: "Great layover options. Timely arrivals."
Khuyết điểm: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
Ưu: "Food and movies."
Khuyết điểm: "One of the stewardess had an unfriendly look on her face."
Ưu: "5 stars all around 5 stars around"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "I missed my flight. The customer service agent was awesome!"
Khuyết điểm: "Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?"
Ưu: "Aircraft was new and spacious"
Khuyết điểm: "Crew forgot to ask us for drinks upon serving us meals. I also had to repeat my order 3 times."
Ưu: "crew was very polite and everything was smooth."
Ưu: "Service was amazing."
Khuyết điểm: "Nothing."
Ưu: "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
Khuyết điểm: "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."
Ưu: "2 inches more legroom in economy than other airlines on that route."
Khuyết điểm: "It was very warm on the plane."
Ưu: "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
Khuyết điểm: "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."
Ưu: "Japanese quality is good quality"
Ưu: "From ticketing/check-in to flight crew personnel; they ensure you are taker care of."
In honesty. I was very upset that my husband and uncle flight wascancel coming back from Peru. Going to peru also it was cancel two times one because the covid was not accepted The second time he could not board the plane i dont know why? the third time is when he finally left to peru but he did not notice that rhe flight coming back home was cancel. Latam split the tickes and send us two to Miami and two to NY. I could not believe what Latam did why they cancel our flight itenary coming back without telling us or sending us a message. I was trying to talk to you about this matter and your long distance numbers do not work outside USA. your work is very poor. I dont know if i should recomend your company to anybody. I shall get some money back too for all that we went through. Even my ludgage bag was missing. It will be nice if someone from latam call me and explain the reason of the mistakes and probably own us an apology. .
Ưu: "Plane was new"
Khuyết điểm: "Airport is a disaster. It is a single gate, bamboo-walled open air space with about half the seating necessary for a flight. Latam charges almost $2 even for a cup of “coffee” that is really just hot water, powdered Nescafé and powdered milk! It hardly seems worth the effort and really slows down service."
Khuyết điểm: "Have a screen to watch movies."
Ưu: "Crew were amazing, always helpful."
Ưu: "Not much"
Khuyết điểm: "Check in process was a nightmare. Staff was rude and unhelpful. Flight was delayed and staff mis-informed."
Ưu: "Other legs of flight were worse."
Khuyết điểm: "English speaking staff."
Ưu: "Fast check in, friendly staff, left earlier"
Khuyết điểm: "Chairs (knees in back)"
Ưu: "Excellent airplane"
Khuyết điểm: "Food"
Ưu: "Crew was attentive & very nice."
Khuyết điểm: "More smiles !"
Ưu: "On time."
Khuyết điểm: "For the 2 hours flight, I had to endure some strong stench coming from fellow passengers. Extremely uncomfortable."
Ưu: "Easy and quick flight. Crew was nice and helpful"
Khuyết điểm: "We were about 15 min late"
Ưu: "Everything was on time. Food was good and movie selection was good"
Ưu: "My three LATAM flights were all on-time, well-piloted and efficiently run. They are not responsible for airport-related issues in Lima. Taking off at over 11.00 feet and landing at sea level must be like having most of the air leak out of your tires while driving, but these guys take that in stride."
Khuyết điểm: "Gate assignments in Lima tend to change and be posted late, but this is not under LATAM control."
Khuyết điểm: "All the flight"
Khuyết điểm: "Made me check my carryon while waiting to board even though I said no and didn’t ask anyone else if they wanted to. Plane left half hour late"
Ưu: "Plane was clean, videos worked well. Cabin attendants were gracious and spoke excellent English. Food was good."
Ưu: "Flight from LAX to Lima good enough. Flight from Lima to Buenos Aires very bad. Old plane food sucked and entertainment non existent."
Ưu: "Very smooth flight. Good service and food though the items on the food tray were just the meal and a dessert snack. Other airlines have food trays with salad, fruit, the entree and a snack dessert. But as long as we get there safe and sound I am ok."
Khuyết điểm: "Boarding process in Miami was chaotic. Started late as the crew reported late to the flight. Nobody knew what's going on until the gate agents made an announcement that the crew was reporting late. We departed almost an hour late."
Khuyết điểm: "Person behind my seat was kiking! Luggage took for ever to be deliver."
Ưu: "Q z bsv"
Khuyết điểm: "Gate changes were not announced and the crew didn't help passengers get their luggage in place to allow for enough room for the last passengers to board. Many passengers places small items that belong below the seat in the over head. I had to ask passengers myself who's bag is this to get them to put it under the seats in front of them."
Khuyết điểm: "Retraso en el abordaje y salida De Santiag y retraso en la entrega del equipaje en Lima"
Ưu: "Flying. They were able too get us replacement tickets at no charge but the flight was 2 hours later."
Khuyết điểm: "Our flight was delayed with no explanation of why and then we missed our connecting flight because of it. They wouldnt let us get on the plane even though the plane was still at the terminal"
Ưu: "I like Everthing ......viva air sucks"
Khuyết điểm: "Lost my bags"
Ưu: "They rebooked us out of Orange County, a different airport, without extra charge."
Khuyết điểm: "Seemed like they should have known the plane would have been late when they told us all good eight hours earlier, as plane was still in Lima when we arrived at LAX and hence our flight was cancelled but only after driving up to LA and waiting at check in an hour."
Khuyết điểm: "Plane was 6.5 hours late taking off. I missed a meeting in Cusco because overall I arrived 8 hours past my scheduled arrival time."
Ưu: "I enjoyed Everything except the layover"
Khuyết điểm: "My 3 Hour layover was extended to Nine hours. The Peruvian airport offered me a hotel room i turned down. Peruvian gentleman on the plane just prior to landing was telling me how dangerous it is in Peru in the area surrounding the airport. I was given four hours of wifi coupons and coupons to a breakfast and lunch at a restaurant by our gate, where i was waited on poorly. Next time i may look for a layover in Florida."
Ưu: "Food was ok"
Khuyết điểm: "Average airline with poor customer service. The transit was too short and lost my luggage. Customer service was very poor and recovering my bags was an epic and expensive endeviour!!"
Ưu: "The flight crew was welcoming and helpful."
Khuyết điểm: "I was very disappointed to discover that I was not able to choose my seat in advance because I bought my ticket from a third party. I ended up in the emergency exit aisle with a seat that wouldn’t recline so I was unable to sleep on my overnight flight. Also the staff at the gate showed up just 5 minutes before boarding, so I waited in line a long time to get my seat- almost an hour. I could not see the movie screen from my seat."
Ưu: "The food, crew, and entertainment were great."
Khuyết điểm: "The boarding process was poor. The flight was delayed and there was not explanation at the gate that there was a delay or why. I don't understand why our carry on bags needed to be searched. We were put in a line with only one person doing the bag checks while the other line had over two people checking bags."
Ưu: "The upgraded me to first class!!!!"
Khuyết điểm: "No complaints!"
Khuyết điểm: "My flight was delayed more than 9 hours, and I do understand the fact that this happens. What I can't understand is LATAM waiting until I arrived to the airport to tell me that it was delayed (instead of calling or sending an email) and told me that it is MY FAULT for not reviewing the website. In addition, at the counter they told us that we didn't need to do a line again for dropping bags in the morning. However, when we arrived the next morning we had to do a 40 minute line. The pain was compounded by a member of the staff yelling at me for asking him to be moved to a quicker line because I could miss my flight. I've always flown on Lan (now Latam) and I've never had this bad experience before. I'm really disappointed!!"
Ưu: "The crew was attentive, professional and friendly."
Khuyết điểm: "Small seats."
Ưu: "The entertainment was good. The crew was very friendly and helpful throughout the flight."
Khuyết điểm: "The coach seats were unreasonably small. I have never been on an airline with such small coach seats. There was virtually no leg room. For this reason alone, I don't think I would fly LATAM again for a long distance flight. It was too uncomfortable."
Ưu: "I was asleep the whole flight. more spacious than the last one, and there was no one sitting next to me."
Khuyết điểm: "the delay caused us to miss our flight to LAX from Lima."
Ưu: "Smooth ride. Nice hospitality in the evening flt."
Khuyết điểm: "No good food options"
Ưu: "Free wine"
Khuyết điểm: "Seats aren't so comfortable"
Khuyết điểm: "The flight was delayed in LAX, and consequently I missed my connection to Cuzco. My luggage was also misplaced"
Ưu: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Ưu: "No podría decir que me gustó nada"
Khuyết điểm: "Mi primera experiencia en Latam no fue nada buena, mi vuelo latam2005 de lima-cusco el día 3/10/16 se retrasó por 2 horas debido a un supuesto mantenimiento de ultima imprevisto, creo que son cosas que deben detectarse antes para hacer un cambio de avión y no hacer al pasajero perder su tiempo...el 2do vuelo de cusco-lima Latam 2020 día 6-10-16 también se retrasó con 1 hora debido a que viajaban demasiadas personas y necesitaban voluntarios para viajar en el próximo vuelo. La verdad no creo volver a viajar con Latam."
Ưu: "Flying on a Boing 787 is wonderful. The overall service from Latam is top quality; the crew was welcoming and very attentive. Food could be improved, specially offering vegetarian alternative for all of the food services. The movie selection could be improved (in variety and vintage). Music selection was very good for my taste."
Khuyết điểm: "I was unable to choose my seats on line in advance, which created a stressful situation when at check-in we found that my wife and I were not seated together. Fortunately for the first leg of the trip (Santiago-Lima) there was an empty seat by her and I took it; and for the second leg (Lima-Los Angeles) the passenger next to her was upgraded on the last minute and left his seat for me. Latam has great service, but must let customers choose their seats or guarantee assigning adjacent seats to passengers traveling together, The process for servicing of the plane during the stop-over in Lima could be improved. I know it is hard to do minor cleaning, tidy-up, and replacement of pillows & blankets while many passengers remain on board, but at least there should be an announcement describing what the passengers are to expect during the stop-over."
Ưu: "Entertainment app is really nice which makes the trip enjoyable and cost efficient"
Khuyết điểm: "Unfortunately, entertainment content is rather dated and limited. A bit newer and varied content would be great for this amenity"
Khuyết điểm: "Old airplane"
Khuyết điểm: "I paid for the baby basket service but the airline only gave me the adult seat on the basket row, regardless that I was travelling with my wife. Due to that I had to ask the crew to help me to find a passenger willing to change seat with my wife so that she could travel next to my baby boy"
Ưu: "They have all the boxes checked. It is what you would expect from a coach flight."
Khuyết điểm: "They ran out of overhead baggage space pretty quickly. I found a spot several seats down, but I'm not sure everyone else go in."
Khuyết điểm: "Food was horrible. Justo a sort of cupcake as breakfast."
The bathroom wasn’t super clean
They just let people fly without properly using the required mask
Ưu: "Easy boarding, entertainment"
Khuyết điểm: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Ưu: "The rest area"
Khuyết điểm: "The airport was cold and it should be warmer"
Ưu: "Very friendly crew"
Khuyết điểm: "In-flight system had some errors"
Ưu: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Khuyết điểm: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Ưu: "The crew was great"
Khuyết điểm: "1-2 +cms leg space"
Ưu: "Cops is always a good reason to flight"
Khuyết điểm: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Ưu: "The crew"
Khuyết điểm: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Ưu: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Khuyết điểm: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Ưu: "Spacious business class seats, excellent meals"
Khuyết điểm: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Khuyết điểm: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Khuyết điểm: "More options for gluten free food. Always get the same dish"
Khuyết điểm: "The craft is a bit old. Harsh landing."
Ưu: "Good crew, as usual with Air France."
Khuyết điểm: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Khuyết điểm: "See above."
Ưu: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Khuyết điểm: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Khuyết điểm: "Boarding at CDG was awfully slow"
Ưu: "The staff..the attentions..food."
Ưu: "Quick and efficient not lying more to say or critique."
Khuyết điểm: "Coffee and a bread roll as a snack??"
Ưu: "Not much but the staff"
Khuyết điểm: "No room, boarding was slow, zero bag or legroom"
Ưu: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Khuyết điểm: "Le capitain et l’aterrisage"
Ưu: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Khuyết điểm: "Business class seating on the AirBus 318 is very cramped."
Khuyết điểm: "Security services at Manchester airport...too long and not friendly at all"
Ưu: "The free glass of red wine when the plane finally took off."
Khuyết điểm: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Ưu: "Very good male crew member. Pilot genuinely apologetic for the delay."
Khuyết điểm: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Ưu: "Comfortable, hospitality and wonderful service"
Ưu: "That flight have been short"
Khuyết điểm: "Fly attendants have been in hurry when they served snack"
Ưu: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Khuyết điểm: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Ưu: "Boarding for BUsiness class was fine. Seating was cramped."
Khuyết điểm: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
Khuyết điểm: "Screen broke half way through flight. Food was poor"
Ưu: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Khuyết điểm: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Ưu: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Ưu: "The inflight service"
Khuyết điểm: "The 3 hours delay"
Ưu: "Todo muy bien Volvería a viajar con ellos."
Khuyết điểm: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Ưu: "Friendly staff"
Khuyết điểm: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Ưu: "The crew was good and very good pilot's"
Khuyết điểm: "No leg room between seats"
Khuyết điểm: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Ưu: "No issues, quick trip, friendly staff, comfortable ride..."
Ưu: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Ưu: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Khuyết điểm: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Ưu: "nice crew; excellent check in experience!"
Khuyết điểm: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Khuyết điểm: "My entertainment system did not work for the whole 8 hours. Seats were uncomfortable. The lights above the seats broken."
Ưu: "Good service"
Khuyết điểm: "I was not given my original reserve seat and no reason was given"
Ưu: "Boarding was efficient, the flight was on schedule, crew was nice."
Khuyết điểm: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
Khuyết điểm: "To many announcements on a overnight flight."