Everything was wonderful!
Service was excellent but food was mediocre
Instead of 1 hour layover in Doha need to wait for 5 6 hours.
They told us our family of five couldn’t fly because our Covid tests weren’t at the correct time. After it was elevated to the fourth level, someone actually did the math like we did, and they realized we were right and let us on the flight. This made the experience extremely stressful and frustrating. The employees and especially the flight crew were nice, but not having their info straight tainted the trip. I know these are very challenging times for airlines as they navigate all the different restrictions from different countries, but something as simple as the test cutoff time for a 48 or 72 hour lead time for a scheduled flight ought to be easy to have ready beforehand. After all that drama, there was no “Sorry about that” or perk of any kind. Good lesson for us to make sure we have our facts straight before torpedoing somebody.
There was flight delays due to long ques of on-boarding process.
Ưu: "Add snacks between the males"
Khuyết điểm: "Thank you"
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "The crew was really sweet and making sure passengers were comfortable."
Ưu: "My flight attendant, Grace, was delightful. There were several challenging passengers around me and I observed her handle them with the grace of someone who embodied their name—Grace."
Khuyết điểm: "No wifi on board. The plane was one of the older ones, but still perfectly nice."
Ưu: "qatar airways is able to accommodate my low sodium diet"
Khuyết điểm: "headphone for entertainment did not work"
Ưu: "In-flight entertainment choices."
Khuyết điểm: "It was a long flight, frequent offers of snacks and drinks would’ve been great."
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "The flight attendants were fantastic. They paid attention to every detail and anticipated requests. Always had a smile on their faces."
Khuyết điểm: "The service and the aircraft with QSuites were superb."
Khuyết điểm: "Food"
Ưu: "Flight attendant assigned to our area was very kind, welcomed us to the flight, and made us feel at home. Wish I had remembered her name."
Khuyết điểm: "The boarding process was a bit out of the ordinary. We were invited to board then stood on the jet bridge then invited to come further down the jet bridge then waited for what no one knows. It was all very bizarre."
Ưu: "Excellent service with attention to detail"
Khuyết điểm: "lay-flat seats fairly uncomfortable in the lay-flat position (does not compare to the Q Suite used on newer aircraft) Entertainment system a bit dated, but decent selection"
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Khuyết điểm: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Ưu: "The plane was very new and wasn’t crowded."
Khuyết điểm: "The arrival time was slightly delayed but overall it was okay. The hot food again can be improved as the chicken dish had no vegetables (even though there was a side salad dish). The waiting lounge at Doha airport gate was a bit cramped, and the bus ride from the gate to the aircraft was also a bit long."
Ưu: "Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained"
Khuyết điểm: "I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy"
Ưu: "Nice touches like the giddy bag of toiletries and air freshener in the bathroom. I appreciated the multiple food offers"
Khuyết điểm: "I would like more healthy food sides likes vegetables. There were a lot of carbs"
Ưu: "Good movie selection, very friendly crew"
Ưu: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Khuyết điểm: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Ưu: "The plane had everything I could want."
Khuyết điểm: "Unfortunately, the plane was late, prompting me to miss my connecting flight. These things happen, I understand, but most upsetting was the fact that Qatar Airways provided very little information to those of us missing our flights. While on the plane, when those of us with short layovers mentioned that we may be late, we were told "you'll be fine - they hold the planes for a bit." When we deboarded the plane from New York, we ere wrangled into groups depending on our destinations. Many of us assumed that we were going to be taken to our next flights as we had been told they would be waiting for us. The airline rep in charge of my group refused to tell us any information, however, only admitting after we got confrontational with her that we had missed our flights. She then offered no information about what would happen to us, telling us we'd find out when we got to the rebooking counter. Very unprofessional. I was told that I would have to wait for another 24 hours for the next flight, necessitating that I would spend the night in Qatar. I was put up in a hotel that was decent, but again that offered very little in terms of customer service. We were given an $80 meal allowance, but despite me not using it, I was nickeled and dimed in other aspects to where I ended up paying $20 to help reschedule a flight that I had missed in my destination country. The whole ordeal was a nightmare and mostly due to poor communication and very cold, almost robotic interactions with the QA staff on the ground in Doha."
Khuyết điểm: "Nothing"
Ưu: "Friendly crew and good food/drink service. Timely departure. Comfortable and spacious seating at the departure gate."
Ưu: "Great crew, as usual."
Khuyết điểm: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Ưu: "It was exellent but long flight keep it up!"
Khuyết điểm: "Everything was above avarage"
Ưu: "Crew were great and sincere"
Khuyết điểm: "Qatar gave problems changing flight for emergency purpose and had produced all documents but they wanted further documentation which could not have access because at,a foreign country. Felt they don't care and it was all to do with money which had to pay."
Khuyết điểm: "carry-on did not fit on center overhead compartment unless I put it side ways (Same carry-on suitcase fit nicely on Emirates airplanes, so the carry-on overhead compartments have been made smaller on Qatar on purpose or by engineering error, and I will not fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class passengers. Entertainment computer (Android based system) ran slow and out of memory at times. Seats were not comfortable for 12hrs flight. My butt was starting to hurt. I did not have this issues on Emirates flights."
Ưu: "Courteous and friendly staff, on the plane and at the airports. Gave advice and directions when asked. Asked about time for food serving and said anytime you want something, come to the galley."
Khuyết điểm: "A chorus of crying infants..."
Ưu: "Cabin Crew was great, very professional and capable."
Khuyết điểm: "I am about 6'1" and 195 lbs, would love to have had a bigger seat."
Ưu: "The flight attendents were chilled. Very friendly and accommodating."
Khuyết điểm: "The food is much tastier in business class. Used to be better in economy, but that has changed."
Ưu: "Courteous, helpful and professional crew members."
Khuyết điểm: "No internet service on long international flight. Boarding process for business class could be better."
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "Great food, and excellent choice of in-flight entertainment."
Khuyết điểm: "Nothing!"
Ưu: "The was very hospitalty"
Khuyết điểm: "Every thing was amazing"
Khuyết điểm: "It was all good"
Ưu: "The crew was fantastic!! They saved this rating."
Khuyết điểm: "Old plane. No power outlet, no wifi, entertainment system was glitchy... if it was not for the crew, this would have been the poorest u could get. Doha security and transfer were unruly, long, and a mess. Terrible experience there. Nearly missed connection. Dreading going through there on return flight"
Ưu: "a wonderful experience to travel with Qatar airways, recommended for others as well."
Ưu: "Nothing at all"
Khuyết điểm: "Poor management didn't provide a hotel for layovers more than 12 hrs"
Ưu: "Absolutely nothing!!!!!"
Khuyết điểm: "Again, our flight was cancelled without notification!!!!!"
Ưu: "The crew was very nice and seemed very accommodating. The flight was on time to leave, or maybe even a few minutes early. The food was very good. Overall it was a very comfortable flight.Oh and the little toiletry bag was a very nice touch. I for sure used the socks in there and the toothbrush was bonus."
Khuyết điểm: "I didn't have any issues on this flight. Everything was great for me."
Ưu: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
Khuyết điểm: "This flight was an older carrier and although it had a USB outlet to charge your devices it didn't work."
Ưu: "Check was extremely slow & delayed"
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Ưu: "Great flights. Lots of room in economy, which is needed for a 14 hour flight. Also excellent personal entertainment system in the seat. This was my first flight on Qatar airlines. I will definitely book on Qatar again."
Khuyết điểm: "Staff tried to accommodate my vegetarian requirements but with limited success."
Ưu: "The B787 between Taipei and Bangkok was very comfortable. Really amazing how much less unpleasant it is to be in that plane compared to others. Crew was fine."
Khuyết điểm: "No vegetarian food, only ground up piggies between Taipei and Bangkok. It was a bit weird that the flight was in 'night mode' in the middle of the afternoon (leaving TPE at 2pm)."
Khuyết điểm: "Boarding was chaotic, the gate agent did not call to board by group number"
Khuyết điểm: "None"
Ưu: "Great service from the crew!"
Khuyết điểm: "The entertainment, and to a lesser degree, the food"
Ưu: "Great gate agents! Nice cabin crew. Good food. Great video selection. And the bag was there when I got to baggage claim!"
Khuyết điểm: "Absolutely nothing."
Ưu: "Everything was great"
Khuyết điểm: "More choice of movies, and more choice of translations languages for movies. Because longs hauliers need a lot of entertainment. Thank you very much for asking for our comfort"
Ưu: "Thai airways is always good, they are always one of our carriers of choice"
Khuyết điểm: "Not sure why but the crew seemed a little grumpy today. In my experience, this is very unusual for Thai airways staff. Food was nice but not quite up to usual standard."
Ưu: "I didn’t like the seat belt it looks like a car seat belt not comfortable. The food and the service was excellent"
Khuyết điểm: "The WiFi"
Ưu: "Good food. Thoughtful crew"
Khuyết điểm: "Seat A beside emergency exit had partially blocked legroom. Don't sit here. Choose B or C"
Ưu: "Crew food excellent"
Khuyết điểm: "Could not get comfortable in the seats"
Ưu: "Seat from delhi was very small"
Khuyết điểm: "All okay"
Ưu: "They do an amazing and efficient job for a 1 hour flight. Check in was smooth, and actually she made a special effort to get us a good seat. Always customer oriented."
Khuyết điểm: "Board royal silk/biz class first because so they can store their bags first and not have to fight with passengers from exonomy trying to pass them at same time. Very annoying and slows down everyone boarding."
Ưu: "Crew service were good and kindness between FRA to BKK."
Ưu: "Everything are very much poor. Worth than Vietnam airline.(coffee cup’s rim was broken It was very dangerous) I will naver on board Thai alway."
Khuyết điểm: "Nothing better~"
Ưu: "Probably the best and cleanest Thai airline company. Friendly and professional"
Khuyết điểm: "Food was so so but not a big deal."
Ưu: "Food service on a one hour flight."
Khuyết điểm: "Nothing."
Ưu: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
Khuyết điểm: "Nothing really; maybe just that the A330 seat was a little old with seat controls hard to decipher."
Ưu: "Food & services on the plane were great."
Khuyết điểm: "The boarding process can be improved. I traveled with children (7 & 8 years old) and normally we would get the shortest line. But this time we had to board with other long lines which not so comfortable for our children. Also the flight was delayed by 20 minutes. Thai airways should really be improved on this area."
Ưu: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Khuyết điểm: "Business class seat in BKK-CCU sector. Food quality is substandard."
Ưu: "On time and accommodating of the needs and requests."
Khuyết điểm: "They forgot to give me my food."
Ưu: "Efficient and friendly staff."
Khuyết điểm: "Bad choice of in-flight entertainment."
Ưu: "Friendly staff and crew. Flight went as well as possible over the mountains from BKK to CNX."
Khuyết điểm: "Took bus from gate to a different gate. Had to walk up three sets of stairs to walk on to a jet bridge that was connected to the main airport. In flight snack would have been better not consumed. No illness, just didn't sit too well."
Ưu: "Huge plane that wasn’t full so it was very comfortable. Boarding was quick especially since I’m a Star Alliance Gold member so was one of the first on the plane. Bags also came out first & delivery was very quick. Looking forward to flying Thai again several more times this month & wish I could experience their international service which I’m sure is stellar."
Khuyết điểm: "Only thing I would mention is alcohol is not served but that’s apparently standard for Thai domestic flights."
Ưu: "Overall experience Staff"
Khuyết điểm: "Eating time on tarmac Entertainment is oldish"
Ưu: "Crew was very professional. A warm meal was a pleasant surprise on such a short flight."
Khuyết điểm: "Seat too narrow. I was in a bulkhead seat with solid armrests. It was the tightest seat I have ever experienced."
Ưu: "It was fine"
Khuyết điểm: "We arrived plenty early at terminal 2 like the confirmation said. Only to find that over night they changed departures to terminal 3. No signs. No one there to give instructions. Just a security guy saying “take sky train “. We had plenty of time so it was more annoying than anything. So we arrive at the gate and the are having a party to inaugurate the new gate and terminal. I’m glad they celebrated. Haha. Got to laugh. The big crowd at the celebration were passengers who were delayed bordering so they could have a celebration. Part of the adventure."
Ưu: "Service, client treatment, food"
Khuyết điểm: "N/a"
Ưu: "Showing the Thai ways."
Khuyết điểm: "Maybe it’s time to change the seats. No USB charging ports but there’s power outlet."
Khuyết điểm: "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."
Ưu: "The staff were extremely helpful boarding me even when my previous domestic flight arrived late and I was able to board and check in my luggage half hour before take off time"
Ưu: "Nice crew. Good food. Arrived safely."
Khuyết điểm: "I waited in line for 90 minutes to check my bag. Pace of that line moved extremely slowly. I fly frequently. Other airlines are more efficient. Delay 45 Min. in taking off. Delay upon arrival as we waited for what must have been 30-45 min for a people transporter to take us to our gate. I was at the back of the plane and I swear it seemed like they only had one bus making the (long) journey back and forth. All told I arrived over two hours late to my destination for reasons that are likely poor business design. Not a great experience."
Khuyết điểm: "Severely delayed. Flight circled over Mumbai for over an hour. When we landed doors were locked and we were.told airline staff had the keys."
Ưu: "Check in staff were very nice"
Khuyết điểm: "Lack of legroom"
Khuyết điểm: "Backpacks do not fit under the seat infront of you."
Khuyết điểm: "I was charged by Kayak and Thai airlines for the same ticket. Kayak charged me $286 and Thai airlines charged me $276. I will call Kayak when I get back home to the U.S. and fix this extra charge from Thai airlines."
Ưu: "Everything ok But just Ok"
Khuyết điểm: "Bossy staff seemed to much trouble stretching your legs made you feel like you were in the way!!!!"
Ưu: "Attentive service, great food, smooth flight"
Khuyết điểm: "Security queue when transferring at Bangkok Airport: Need more scanners and a fast track lane would be nice. Decor on the plane a bit tired with some paint chipping"
Ưu: "Vegetarian food was ok. Crew was very polite and helping."
Khuyết điểm: "Economy class Seat was hard, did not move back much, had very less leg room, thus uncomfortable, couldn't sleep on the flight"
Ưu: "It was only a short flight, but Thai Airways provided full service."
Khuyết điểm: "Nothing too much"
Ưu: "Flight attendants were attentive. Meal OK. Drinks were plentiful!"
Khuyết điểm: "A bit delayed but frankly not bad for SE Asia"
Ưu: "The seats and the crew. Snack menu. Baggages allowance. Co-operative staffs."
Khuyết điểm: "Entertainment"
Ưu: "Knowledgeable and attentive staff who all have some experience with English. Great food and entertainment with plenty of options (just remember to select your meal choice online 48hrs+ before departure). To top it off you are supplied with a clean blanket and a pillow to insure your comfort."
Khuyết điểm: "You just can never seem to get completely comfortable particularly when trying to sleep, but that is the same on most planes."
Khuyết điểm: "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"
Ưu: "Thai Airways has great service, very cool and genteel staff. The transition between flights was so simple. We were very happy with in flight entertainment and food."
Ưu: "Crew were bright and cheery"
Khuyết điểm: "Even though a short flight 1 hour 15minutes I am surprised no VOD - not even in business."
Ưu: "Fast in flight service and good entertainment options for a short flight."
Khuyết điểm: "Boarding was delayed about 30 minutes, but that happens with every airline from time to time."
Ưu: "First class airline"
Khuyết điểm: "decor inside plane looked a little dated"