The original flight on 15th canceled but not informed the passenger. The next flight allocated was for 20th. Why 5 days later. This is unacceptable
Friendly & helpful staff at the airport and excellent flight crew
Ưu: "Kinda odd flying backwards...."
Khuyết điểm: "Onboard entertaiment and food was just awful. UAE's version of Ryanair."
Ưu: "The most impressive service found was the baggage arrival on time despite the short transient time in Abu Dhabi. In most airline this would be missed and will arrive the next flight."
Khuyết điểm: "Attentiveness of crew member . Movie selection could be better"
Khuyết điểm: "Everything was great"
Ưu: "Helpful staff"
Khuyết điểm: "Bigger and more comfortable seats"
Khuyết điểm: "Hassled at gate since I had my boarding pass on iPhone from Etihad and no a paper boarding pass, was held up and was one of last persons to board airplane"
Khuyết điểm: "Cleanliness could be improved. Washrooms were not serviced frequently"
Ưu: "Everything, the staff were very friendly and helpful, food, flight and boarding was excellent"
Khuyết điểm: "Nothing"
Khuyết điểm: "Not happy with Etihad Checkin counter desk at Ho Chi Minh Airport. The person at the baggage drop off desk wasn't helphul at all. Being ignored for 30 minutes. I believe that this person needs to be trained in order to know who needs to be helped first as he worked at that particular counter for people who already Checkin online."
Ưu: "My seat had a problem initially it was not reclining once they fixed that later the seat got deflated. It became unbearable to seat. The crew tried fixing it for about 30 mins and they then they changed my seat. Ideally I would want refund for the flight as my experience was extremely bad"
Khuyết điểm: "Crew was not at curtious they were busy among themselves. It would take them long to respond to the call."
Ưu: "Multiple delays which was due to poor management on the airlines side"
Ưu: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Khuyết điểm: "N/A"
Khuyết điểm: "Food was awful. There was no other choice than Paneer the indian food."
Ưu: "It is an overrated company. Does not desrve its fake reputation."
Ưu: "Very comfortable seats. Entertainment options a bit limited Ok service. Food not especially remarkable"
Khuyết điểm: "Service could have been better. More movie optiond"
Ưu: "Flight left on time and arrived at destination even earlier"
Khuyết điểm: "On line flight status. Since the flight arrived earlier (11:50 PM instead of 12:15 AM the next day) from Chennai to Abu Dhabi, earlier time was entered. But since the date was not changed, it showed a delay of about 11 hours."
Ưu: "Good airline and I like the fact that kids and seniors are boarded first regardless of seating."
Khuyết điểm: "Food was horrible and most of the time there wasnt an option between veg and non veg even when the flight was mostly empty. Taste was really bad."
Ưu: "Nice meals, good entertaintment, comfort sleep"
Khuyết điểm: "I was teared very bad while in Cochin Air port. over weight, was the issue, well I told them let me remove some stuff to reduce the weight. They didn't allow me to do that, made me to pay 200 $. didn't worth it . I was ready to throw some stuff in the trash.staff at Etihad Counter was arguing and show no professionalism end of the journey found my 2 pots were broken. Crew was nice ."
Ưu: "Attention to detail"
Khuyết điểm: "Nothing"
Ưu: "Cleanness - friendly staff -"
Khuyết điểm: "Landing."
Khuyết điểm: "THIS FLIGHT WAS NEVER USED HE WAS REFUSED ENTRY INTO LEBANON AND WE CALLED IMMEDIATELY TO USE THE FLIGHT EARLY TO GO BACK TO USA AND THEY REFUSED TO CHANGE IT. WE ASK TO HAVE CREDIT ON A FUTURE FLIGHT AND WE WERE DENIED. WE FLY EMPLOYEES LL OVER THE WORLD WE WILL NOT USE YOUR AIRLINE AGAIN."
Khuyết điểm: "I had one piece of checkin baggage. surprise surprise it was misplaced and finally delivered to my house, 10 hours after my arrival to the destination"
Khuyết điểm: "This plane was quite noisy. Noise cancelling earphones helped but it was noticeably different to the next flight with air Berlin. That cabin was significantly quieter."
Ưu: "It was such a long flight with almost 15 hours of travel. So, I was bit worried. But the flight crew was all set to make us comfortable. Their patience, attention to all requirements and efficiency really impressed me."
Ưu: "US pre clearance"
Khuyết điểm: "Crew was very rude. Food was not good. Meals were served late. No adequate snacks on board"
Ưu: "Etihad knows how to make you feel special, lot of smiles and nice crew who are the real hosts, never get tired and always are ready to help."
Khuyết điểm: "From the trip to india and the way back, The experience was horrible. The staff was rude and unwilling to help. Compared to other airlines very bad customer service. I will never fly Etihad again. I will actively tell people not to fly Etihad. At the Ahmedabad Airport they were unwilling to help and very rude!"
Ưu: "Seats were comfortable proably because I was given bassinet seats because of infant traveling with me, though recliner didn't work"
Khuyết điểm: "I had lot of issues wrt handling my baby. No baby food was provided even after asking twice.No tea or coffee served in timely manner. Need to follow up to ask for tea or coffee. I wouldn't suggest this flight to anyone."
Ưu: "We boarded etihad for the first time and the experience was not good at all. Have two major complaints. The boarding area was very strict with the carry on laggage items size. My wife and I have the carry on bags, with which we boarded multiple domestic and international flights and never got a complaint from any carrier, but to my surprise, etihad staff mentioned that my bang is over sized in length and width and I need to check in. And second complaint is on Food. We selected Hindu meal, and the food was not good in taste and the options as well. We felt Air India, Qatar, emirates, Cathe Pacefic etc were better comparatively than Etihad. Staff were all good and supportive all the time."
Khuyết điểm: "Food Boarding"
Ưu: "Just average flight, nothing so special"
Khuyết điểm: "the flight was so overbooked that I had to stand in the queue for an hour for check-in, All the overhead compartments were full and I could not put a small bag in it, the crew even did not bother to help me with it. Ultimately I had to stow it beneath the seat. The seats were so cramped"
Ưu: "Timing was good, crew was friendly, flight was delayed but made up most of it on the way. Food wasn't anything extraordinary but still worlds better than American carriers."
Khuyết điểm: "Soo cramped on the Dreamliner. Would not recommend for a short flight let alone the 15 hour torture chamber I was stuck on."
Ưu: "Good entertainment options although the screen/controller seem outdated and unresponsive. I would suggest not shutting off the entertainment while on the ground or too early (shut off an hour before landing)"
Khuyết điểm: "My biggest complaint would be that we waited on the plane for over an hour and a half in Mumbai for late passengers. This caused a ripple effect which made us miss our arrival spot and have to wait an additional 30 min on the plane once we landed. You should never make 400+ people sit on an airplane for 2 additional hours (for a 3 hour flight) because a few passengers did not plan well and were late. That logic was insane to me and incredibly frustrating. That is my only complaint that would actually make me think twice about flying Etihad again. The crew seemed annoyed anytime I'd ask for water. A more western food option would be nice rather than just 3 options of rice and curries. Also the food timing did not line up well (eating fish at 9am)."
Ưu: "Everything was lovely."
Ưu: "As above"
Khuyết điểm: "In adequate leg room Too strict on luggage weight Crew members were good but need more training to / initiate provide better service that international travelers deserve. Selection of food choices poor and time in between food / beverage services were too long"
Ưu: "we like the services....coming from LA to ABU DHABI time between flight was only 50 minutes but security check was really fast....overall We liked ETIHAD very much...a hassle free experince"
Ưu: "Food was decent, service was great, they didn't bother me much while I slept. Overall good experience for 17hrs airborne."
Khuyết điểm: "The seat bases are the most uncomfortable thing I've ever seen... zero padding. I might have developed hemorrhoids from the trip! LOL. Seriously though, compared to an airline like Cathay Pacific the seat bases are garbage. The rest of the setup (entertainment, overall seat geometry, etc) is really good."
Ưu: "granted food voucher"
Khuyết điểm: "movie selection poor. 3 hour delay"
Ưu: "Connection times and schedule."
Khuyết điểm: "Middle of the day standing in the runway in the sun in the desert inline. That's boarding experience. Who cares for 3rd world traveller right !"
Khuyết điểm: "Pathetic airline service especially towards senior citizens.. One of the worst airline.. Poor baggage tracking system and Etihad staff lacks knowledge about their own airline.."
Ưu: "Good selection"
Khuyết điểm: "* Server was down for first half of the flight * Recommend turning on entertainment system as soon as cabin is boarded"
Ưu: "There was one crew member who was sympathetic to our plight, we appreciated her candor and whatever help she was able to give on this long flight."
Khuyết điểm: "We were forced to sit on foul smelling seats for the 15 hour flight. The only option given to us was to deplane with barely 2 minutes of time to decide as the aircraft doors were being shut. Check-in took more than an hour and 15 minutes with a slow computer system."
Ưu: "Same as above. For vegetarians food is not as comfort as other things"
Ưu: "I thought that the crew working the flight from Abu Dhabi to Doha, was especially efficient, There is so little time to do all the things that they have to do, They however seem to do it well, and at the same time make it look easy."
Khuyết điểm: "I do not like having to take a bus to and fro the terminal in Abu Dhabi. Especially when the connections are short."
Khuyết điểm: "On March 20, 2016, Baggage conveyor system not operational causing great inconvenience and needed more Check-in ticket agents. Food was OK except the Breakfast or last meal before arrival at Lahore Pakistan."
We had to pay excessive baggage fees, then are bags were damaged.
Flights in time, crew is nice, value for money
They were short staffed with no managers on duty. Closed baggage check early causing me to miss my flight.
Can one expect anything better in a low budget airline Let’s be real
At least they shoud have offer water 🤭
Scoot is always great value for money.
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
Ưu: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Khuyết điểm: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Khuyết điểm: "Everything"
Ưu: "The leg room"
Khuyết điểm: "Boarding process"
Ưu: "Flight was short"
Khuyết điểm: "Seats are very tight if you are over 5’6"
Ưu: "Crew were good"
Khuyết điểm: "Flight was late."
Ưu: "The food was good. The service very good. Check in was so fast."
Khuyết điểm: "Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out"
Ưu: "Crew were kindly"
Khuyết điểm: "Seats can be more comfortable"
Ưu: "Can't complain"
Khuyết điểm: "Cheaper? :) !"
Ưu: "Quick boarding"
Khuyết điểm: "Overpriced drinks and snacks"
Ưu: "I hope never to fly Scoot again."
Khuyết điểm: "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
Ưu: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Khuyết điểm: "MinimumService！"
Khuyết điểm: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Ưu: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Khuyết điểm: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Ưu: "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
Khuyết điểm: "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
Ưu: "Ok time"
Khuyết điểm: "No free drink"
Khuyết điểm: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Ưu: "comfortable seat"
Khuyết điểm: "No TV on plane"
Ưu: "Singapore to Hanoi flight."
Khuyết điểm: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Khuyết điểm: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
Ưu: "very nice while Landed and take off."
Khuyết điểm: "We did not order any foods. No suggestion."
Ưu: "i did not see any entertainment."
Ưu: "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
Khuyết điểm: "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
Ưu: "Affordable biz class"
Khuyết điểm: "Really poor food and flight was delayed 2 hours both ways"
Ưu: "Punctuality was good. No complaints generally."
Khuyết điểm: "Temp in cabin too high."
Ưu: "previous flight arrived a bit late but captain did his best to make up the time"
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Ưu: "The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent."
Khuyết điểm: "I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule."
Khuyết điểm: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
Ưu: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Khuyết điểm: "Delay in delivering baggage"
Khuyết điểm: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Ưu: "They were very professional, polite and helpful"
Khuyết điểm: "Nothing"
Ưu: "QUIET ZONE"
Khuyết điểm: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
Khuyết điểm: "Delay one hour"
Ưu: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Ưu: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Ưu: "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
Khuyết điểm: "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
Ưu: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
Ưu: "Early baggage check and fast boarding. The flight was on time, too."
Khuyết điểm: "Least amount of leg room I have ever had. I will not complain too much because the flight was only 2 hours."