More healthy food options.
The service was outstanding and cabin crew were friendly and approachable. Beverage service was regular throughout the flight, but the quality of the food could have been better, even for Premium Economy.
Khuyết điểm: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Ưu: "New aircraft"
Khuyết điểm: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Ưu: "Crew could have been less rude"
Ưu: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Khuyết điểm: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Ưu: "The crew is usually really good."
Khuyết điểm: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Ưu: "Crew will do anything to help"
Khuyết điểm: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
Khuyết điểm: "Reservation online"
Ưu: "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
Khuyết điểm: "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
Ưu: "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
Khuyết điểm: "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
Ưu: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Khuyết điểm: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Ưu: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Khuyết điểm: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
Ưu: "Service was excellent, always with a smile."
Ưu: "Lie-flat seats in business class"
Khuyết điểm: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Ưu: "Customer service, food, seats"
Khuyết điểm: "N/A"
Ưu: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Ưu: "excellent - comfy plane, great service, excellent stuff."
Ưu: "The Staff was very friendly."
Ưu: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Khuyết điểm: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Ưu: "crew very helpful with seating service on board also good"
Khuyết điểm: "head phones for entertainment very uncomfortable Food not to my taste"
Ưu: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Khuyết điểm: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Ưu: "Amazing service!"
Khuyết điểm: "N/a"
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Ưu: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Khuyết điểm: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Ưu: "Not much"
Khuyết điểm: "Not as good as they were once"
Ưu: "Liked the service"
Khuyết điểm: "Nothing special."
Ưu: "Priority line for boarding and security, reclining seats, foot stand"
Khuyết điểm: "Priority boarding not available in India, food and food choices and lackluster service"
Ưu: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
Ưu: "Best Inflight Service Best Inflight Food Best Lounge"
Ưu: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
Khuyết điểm: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Ưu: "Crew was overall friendly"
Khuyết điểm: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"
Khuyết điểm: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Ưu: "Just a generic flight. Had nice movies but nothing special."
Khuyết điểm: "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
Ưu: "Staff were awesome. given that my wife and son both had food poisoning."
Khuyết điểm: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Ưu: "For as long 14 hour journey they sure make it comfortable."
Ưu: "Food & condition"
Khuyết điểm: "Crew were unfriendly and rude"
Ưu: "Staff on board were lovely."
Khuyết điểm: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Ưu: "Crew was outstanding"
Khuyết điểm: "No sound on my entertainment system"
Ưu: "Spacious, comfortable seat"
Ưu: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Khuyết điểm: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."
Transfer in Doha was not easy. We didn’t have any breathing room and we had to rush. We had to a bus for transfer and another bus to board the connecting flight to Chennai. That was bad approach and difficult for older people to climb the steps.
We left in time, arrived on time but my luggages did not! I just got them the next day.
The in flight services is great. However, the planes do not depart on time if they are departing from other Airports except in Doha. If you have a small window with your layover, be prepared that you might miss your connecting flight. My luggage was delayed because their departing flight from a non-Doha Airport was late to arrive. Their baggage department is beyond horrible, there is no number to call and have to use Whatsapp and a reply can take more than 3 hours. I had to track the luggage by going the Atlanta International Airport and wait 3 hours for a manager with Qatar airways to first board a flight and then to get my luggage, since they do not have anyone in baggage services. For this I will never fly Qatar Airways ever again.
Service excellence as always
Wheel chair arrangements was not unorganized & poorly executed at Doha Airport
Ưu: "Qatar airlines seat"
Khuyết điểm: "Bigger lavatory in the plains"
Ưu: "Good service from the crew and good food."
Khuyết điểm: "Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "Crew was great. They made up for mistakes in a positive and amenable way."
Khuyết điểm: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Ưu: "Always on time"
Khuyết điểm: "Food bad. Much better taste at the lounge in Doha"
Khuyết điểm: "Power outage delayed the deboarding De boarding always done not at the terminal but to a bus"
Ưu: "I really appreciated that my bags were not lost"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Khuyết điểm: "Excellent service !!!"
Ưu: "The crew was amazing!"
Khuyết điểm: "The internet service was not working!"
Ưu: "Crew was friendly."
Khuyết điểm: "Food"
Khuyết điểm: "Good job keep it up"
Khuyết điểm: "Everything thing is fine"
Khuyết điểm: "Te long transit time in Qatar."
Ưu: "The crew were very friendly"
Khuyết điểm: "The boarding was delayed"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Khuyết điểm: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
Ưu: "On time Very convenient price compared to other airlines"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Went out of their way to be helpful"
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "Fantastic flight...Qatar’s QSuites are fantastic, very comfortable, Amazon my service from the crew, fantastic entertainment options, and with the privacy of the suite ...very close to first class...in fact it is better than the first products (from a seat perspective) of many other airlines such as United, Delta, Virgin, BA, etc."
Khuyết điểm: "I wish there were more vegetarian options on the menu"
Ưu: "Staff is friendly"
Khuyết điểm: "The seats are tight and I am a slim person"
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "The Qatar crew was great and the entertainment was on point."
Khuyết điểm: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Ưu: "The crew was friendly and very attentive."
Khuyết điểm: "The plan was very hot and made the experience less than desirable."
Khuyết điểm: "The electronics ban on US-bound flights was handled poorly in Doha, resulting in multiple passes through the security check for many passengers, including two in my party. It left a bad impression that lingered, unfortunately."
Khuyết điểm: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Ưu: "Polite staff keen to help"
Ưu: "Service offered by crew, arranged veg food when found not listed. Boston to Doha veg food loading needs improvement."
Khuyết điểm: "Wait time at Doha for next flight."
Khuyết điểm: "Norhing really"
Khuyết điểm: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."
Khuyết điểm: "A little crowded but still great service."
Khuyết điểm: "The boarding was not handled properly. There was a 40 mins delay, keeping in mind it was never mentioned on the screens. When seeking guidance from crew members about the flight's boarding different answers were given at different time. First it was no delay, just the plane getting closer to the gate, later followed by a 10 mins wait that later became over 30 mins. Once we finally made it on the flight, when requesting a beverage the only option given is water or orange juice and if you have any dietary restrictions (even when providing said information to the airline) you will remain without food on the shorter flights."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Quick boarding/ friendly ground staff as well as the cabin crew! Food was great(even though I don't normally eat plane food) but I enjoyed their meals! Plenty of leg room with the seat compared to other airlines I have flown with! Free wifi on certain planes(even though for 15 mins, better than nothing!)"
Khuyết điểm: "Could have a bit more choice of movies but wasn't bad"
Ưu: "Left and arrived on time, meals were above expectations."
Khuyết điểm: "Difficult boarding procedure."
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "Service, friendliness of that staff"
Khuyết điểm: "Other passengers used my carry-on baggage space and my carry on was placed far from me."
Ưu: "Crew was excellent. Good flight"
Ưu: "Newer aircraft, good crew"
Khuyết điểm: "Food was average. Poor movie selection"
Ưu: "The friendliness of the crew."
Departure times were late
Drinks service was poor, food was cold
Liked the flight both ways. The return flight Crew (DUBai to NY) could be bit more friendlier/courteous, May be it’s just the way they communicate.
Ưu: "Crew was very nice and helpful"
Khuyết điểm: "Boarding with Nigerians is always difficult"
Ưu: "Friendly crew"
Khuyết điểm: "It was okay"
Ưu: "Nothing to say"
Khuyết điểm: "See the comments for — the flight from Kochi to Dubai In reality — much worst"
Ưu: "Seating was comfortable and crew was amazing."
Khuyết điểm: "Food food food. Things have gotten from average to worse in recent times. Specially Travelling from United States out to Dubai."
Ưu: "The flight was on schedule, departure and arrival."
Khuyết điểm: "The seats were very narrow."
Ưu: "Great crew, excellent legroom"
Khuyết điểm: "The PA system can be deafining when it interrupted the music. Overall it is just another cattle class now."
Ưu: "The crew"
Khuyết điểm: "Wifi"
Khuyết điểm: "Not getting delayed for 2 hours and then missing flight and waiting 5 more hours to rebook. Disaster."
Ưu: "All good."
Khuyết điểm: "None"
Ưu: "Valuable reminders ! Updates regarding flights was superb."
Khuyết điểm: "Nothing to say."
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "The flight"
Khuyết điểm: "Nothing"
Ưu: "For a 15 hour flight the crew made it comfortable"
Khuyết điểm: "The restrooms were non functional by the end of the flight"
Ưu: "Food, Service, entertainment"
Ưu: "I love the meal"
Khuyết điểm: "Some crew member is bad customer service they're not pay attention on you."
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "Good serevice"
Khuyết điểm: "food provided is not good. All western style most passengers are from Asia"
Khuyết điểm: "Couldn't decline the chair and cause much neck pain"
Ưu: "The boarding was efficient."
Khuyết điểm: "There were no vegetarian or vegan food options. The flight was crowded and uncomfortable."
Ưu: "The flight was on time"
Khuyết điểm: "I travelled internationally after 4 years. When I boarded my flight in New York, nobody cared to weigh my carry obs. However at my transit, while I was about to board the next flight, they weighed it and asked me to pay 100$ extra. If the airlines didn't allow more than 7 kilos carry on, they should have weighed it at the beginning of my trip since I had lots of room left in my check in and would have adjusted the luggage."
Khuyết điểm: "Departure time ruins the whole night"
Ưu: "Loved the entertainment options."
Khuyết điểm: "Food was horrible. Yuck."
Ưu: "Great legroom, quiet plane, seat free next to me"
Khuyết điểm: "Not much"
Ưu: "5000 channels. Entire Alien movie series :) Also food was excellent."
Ưu: "The two checked bag allowance is very helpful - especially for someone who travles for projects, for long times and is on a tight budget. The staff were very attentive. Frequent offers fof drinks to stay hydrated was very good. The seats were large enough to be comfortable. The number of entertainment options was exceptional."
Khuyết điểm: "The air plane was freezing cold - I could not even be comfortable sitting in my seat with a blanket on. The woman next to me had 2 blankets on. I could not check my luggage when I arrived at the airport. I had to sit with my luggage for 3 hours just waiting to check it. So I could not enjoy the 7 hours I had before my flight - to walk around the city, or even shop in the airport. I could not select a seat when I checked in on line - even though it was 20 hours before my flight. Even though I was traveling alone I could only get a middle seat. There were no non-meat food choices for the meal. We could not hear the announcements at boarding - no one knew what was being said."
Ưu: "- Friendly crew, they managed to get my wife and I to sit together against all odds - Seats are more comfortable than other A380 configurations"
Khuyết điểm: "- Crew's organization was confusing and all meals and services got surprisingly long to complete. - Most of the time there were no drinks available for passengers to grab and go, and you had to ask specifically even to get water. - Outside of the scheduled meals, there were very few passes to offer drinks to passengers - Entertainment system had great choices but the system ran with lag and lost frames every few seconds (not only in mine, but rather across the cabin)"
Ưu: "Good but not great."
Ưu: "Movie options were good"
Khuyết điểm: "Food was mediocre, service was poor crew took 20 mins to answer the request, our food was served very late, no legroom, no good snack refreshment options"
Ưu: "Nicely appointed aircraft. Crew not quite as friendly and professional as on first flight. Snack meal could have been a little more substantial."
Khuyết điểm: "The boarding process was disorganized and confusing. Projecting boarding section letters on screen monitor might be clearer."
Ưu: "Boarding process followed at LHR #3 was well done and organized, made good use of passenger's time. Desk personnel at LHR #3 was professional, as was crew on aircraft into Dubai."
Khuyết điểm: "No breakfast (had sticker on seat to wake up if needed) and ended up awake whole flight. Flight for LHR to Dubai did not provide breakfast although 1950 -> 0550 red-eye flight"
Khuyết điểm: "They changed our seats to 46F 58F and 88B. We already get boarding pass for connecting flight but they did changed them because of flight delayed from Bangkok. It was unfair. They should hold reserved seats for us since they knew that the first flight would arrive on time."
Ưu: "They boarded us very fast."
Khuyết điểm: "The food is same"
Ưu: "Value for money. Courteous, efficient, and pragmatic. Recycled blankets and headphones."
Khuyết điểm: "Bathroom door broken I was locked inside for several minutes"
Ưu: "Flight crew was responsive and courteous."
Khuyết điểm: "Seats are hard. Scrambled eggs were not edible."
Khuyết điểm: "Multiple times I overheard the crew rudely tell elderly foreign passengers that "no this is all we have, only chicken, if you don't want that then you'll have to wait" usually this was said to someone of color and who's english wasn't very good."
Ưu: "The plane was not full and I had three seats to myself, so my very positive review is not totally fair. However, on a relative basis in comparison to other airlines, Emirates is the best on which I have flown."
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "Really comfortable plane, and the service and food were exceptional!"
Ưu: "The crew was bery rude and not helpful at all. Worst airline we have ever used"
Khuyết điểm: "Us passengers are obviously an inconvenience to the crew"
Ưu: "Everything was perfect"
Ưu: "The crew on board is always friendly and helpful. One of the toilets was quite big compared to most others."
Khuyết điểm: "The food options are always more limited when you are seated near the back."
Ưu: "Was ok"
Khuyết điểm: "If got good deal I will go with them again"
Ưu: "The seat is comfortable."
Ưu: "Nice crew , good and good"
Khuyết điểm: "If someday ... someday....I can afford First Class . That’s will be Nice for a long flight ."
Khuyết điểm: "From the check in, to the food and cabin experience is worsened by far. Check in - no check in line for premium passengers.( really bad experience) Cabin crews could not separate passengers from other cabin consisting using lavatory there fore passengers constantly walk back and forward. (It’s really unpleasant) It’s. Not worth the money to paid for the experience and services."
Ưu: "The seat is good"
Khuyết điểm: "The price low a little more is better"
Ưu: "Nice entertainment on this flight, modern movies and TV programs. The food was good, more than enough to fill you up on a 4.5 hr flight."
Khuyết điểm: "The business class configuration on the 777s operates on this flight is not worth the extra price paid. I found that the level of recline (120 degrees) made my back ache and it just wasn’t comfortable. I’ve flown this flight several times now and this is an issue for me. I’d like to arrive refreshed"
Khuyết điểm: "Unprofessional boarding stuff in jfk ,not helpful & one of them was really rude.but cabin crew are nice . I will never recommend to anyone & I don’t think so I will travel again cathey pacific airlines.thanks"
Ưu: "The crew carefull and the seat comfort"
Khuyết điểm: "Cathay Pacific should be open direct rounte from SGN to MEL"
Ưu: "Polite crew, good food"
Khuyết điểm: "Newer plane on flight from HKG to sFo"
Khuyết điểm: "Traveling Economy class has really deteriorated. I’m 5 ft. 2 in, and it’s cramped for me!"
Ưu: "I love the crew, I even didn't have chance to say what I need but I got the one I want"
Khuyết điểm: "N/A"
Khuyết điểm: "Was not able to change my flight"
Ưu: "thank u very much im very happy with the flight :)"
Khuyết điểm: "Seat recline marginally more than in economy, but 2x+ the price. Boarding process for PE abysmal. Food - slapped on a tray."
Ưu: "Third time on Cathay Pacific"
Khuyết điểm: "the food- vegetarian"
Ưu: "Boarding and flight punctually. Boarding systematically. Crew members polite."
Ưu: "On time, easy check in and boarding"
Khuyết điểm: "Lack of variety in food choices, long wait at tarmac for take off from Beijing"
Ưu: "Food is good"
Khuyết điểm: "Delay"
Khuyết điểm: "Service, self service snacks, attendant never came for anything and crew was rude, passed out customs form when exiting plane"
Ưu: "Everything. Great staff, punctual departing yimes, good communications. I have taken many airlines and this is the best if not one of the best. Keep up the great work. Only suggestion I would say is showing what types of foods offered as special meals, menu i mean."
Khuyết điểm: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
Ưu: "The food was really good. Warm and the bread/pastries always tasted really fresh. Good inflight service."
Khuyết điểm: "Ran out of snacks during the flight"
Khuyết điểm: "Everything"
Ưu: "Friendly and helpful crew. The food was pretty good and the flight was so smooth that I slept for about 10 hours of our 16 hour flight. Can't wait to fly Cathay Pacific the next time I fly to Asia!"
Ưu: "Overall is ok"
Khuyết điểm: "Boarding. On the way back to SF from HKG, instruction was not clear perfectly; it made me confusing I did not know which line was correct to get on board!!"
Ưu: "A very enjoyable flight experience, everything was very smooth."
Ưu: "food was awesome. the seats were pretty comfortable. the in-flight crew were always so helpful and smiling. there was quite a collection of movies to choose from which is nice."
Khuyết điểm: "The ground staff at the departure lounge were most of the time chatting or walking in circles and chatting. Also they were not as organized nor as accomodating than expected. Kinda shows a lesser level of professionalism than the crew in other countries."
Ưu: "What you'd expect from a Cathay flight. The abundant entertainment options was a pleasant surprise."
Khuyết điểm: "There was quite a delay, which was a shame."
Ưu: "One of the better airlines for a reason, great overall"
Ưu: "Good food and service."
Khuyết điểm: "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."
Khuyết điểm: "Cramped seats."
Ưu: "Cathay's new plane's are great. Comfortable, lean back quite a bit, and have good entertainment."
Khuyết điểm: "I wish they had a closer spot to immigration at Haneda. It's always a 10 minute walk."
Khuyết điểm: "We were late leaving HK but that is all. Minor in overall scheme of the journey."
Ưu: "Service and courtesy"
Ưu: "Cathay Pacific provided excellent service."
Ưu: "I travel Canada-Australia a lot. Best trip so far."
Khuyết điểm: "After a stressful 15 hour flight from San Francisco, my connecting flight to Tokyo was delayed by an hour and a half, which is something I'd like to avoid in this long of a flight."
Ưu: "Timeliness, Ease of boarding and friendliness of crew."
Khuyết điểm: "food was OK."
Ưu: "It was a packed flight and I had the window seat, but I remained seated the entire time.. The selection of entertainment was awesome.."
Khuyết điểm: "the long flight.."
Khuyết điểm: "The ground staff should give us options before, not waiting until we are in Hong kong"
Ưu: "The in flight services were very good with very professional flight attendant."
Ưu: "most of the crew was fine but..."
Khuyết điểm: "one crazy crew member started banging on the restroom door and would not stop until I opened the door. ... simply because the pilot was telling us the weather in HK. So rude. Will definitely select another airline next time."
Ưu: "Best meal service ever, my husband never eats airplane food but gobbled up the dinner and the breakfast served. Seats were comfortable, beverages were readily available, one of the best airlines in the world."
Khuyết điểm: "Didn't have slippers, only socks. Slightly inconvenient having to put shoes back on to run to the restroom, which sometimes have wetness from God knows what."
Family was upgraded from economy to business class. Wonderful experience! Food was great and the service was exceptional! We did have a tight connection in Zurich because of air traffic congestion. That said, our bags did not reach Chicago. That is understood but Swiss Air should have their stand staffed several hours after the flight arrives due to O'Hare immigration back ups to handle any baggage issues. Furthermore, Swiss Air should have a working US 800 number to handle any baggage issues. I called their customer service number and they gave me the number for Lufthansa baggage, then the number for United baggage, then the number for Swiss Air baggage in Zurich. Swiss Air customer service was not helpful with my baggage issues. A global airline should have working 800 numbers in the US or should empower their customer service agents to handle these events. I completely understand the tight connection and bags not making it onto the aircraft, but there needs to be a first rate support system in place if this occurs. Swiss Air is lacking in this respect.
Everything was perfect. on time, clean organized. I was pleasantly surprised
Ưu: "Crew was very nice, appreciated that they came by with water often"
Khuyết điểm: "Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer"
Ưu: "I did not receive a single email from kayak letting me know I could check in or select seats. No updates on flight status! Poor service!"
Khuyết điểm: "Email updates before flight! Not a single email sent!!"
Ưu: "Muy confortable, la amabilidad de los tripulantes"
Khuyết điểm: "Nothing"
Khuyết điểm: "I could have used USB charging station."
Ưu: "Amazing food, There were pillows, blankets and earbuds on every seat. Really a great flight overall and I would fly with them again."
Khuyết điểm: "The only minor complaint was that the seats are so small that when the person in front of you reclines, you literally can’t get out of your seat."
Ưu: "Great entertainment and food- all excellent."
Khuyết điểm: "Uncomfortable, small seats in Economy."
Khuyết điểm: "Haven’t got there yet!!"
Ưu: "Food was good. Crew was kind and gracious."
Khuyết điểm: "Seats were extremely cramped. Once the person in the front reclined their seat it was very difficult to get out of the seat. Also better guidance is needed during boarding. Finally, my hand carry was checked 4 times by 4 different people, which means your staff doesn’t trust their own colleagues."
Ưu: "The crew was professional and helpful. The flight attendant was especially kind to the children giving them activities and toys to play with. The seats were spacious and comfortable. The food was good."
Khuyết điểm: "It’s a small thing, but it’d be nice to have more variety of movies to choose from."
Ưu: "Short flight, no entertainment. They still offer free snacks on short flights, a plus, but it was an almost frozen cheese sandwich. A Little bag of pretzels would be better. The crew was very friendly."
Khuyết điểm: "Boarding is confusing. Bad lines, unorganized, and people pushing. They should probably come up with a better system."
Khuyết điểm: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Khuyết điểm: "It was torture in the cramped seats"
Khuyết điểm: "Placed in back row. Ran out of food choices twice!!! Requested they start serving from the back after the first shortage. Told that was not the procedure. The Swiss need to apply customer care to all in the same class equally."
Ưu: "Liked nothing. Stewards were no help. Seating was extremely tight. I am disabled and use a small travel scooter. They removed the batteries even though they are not lithium or spillable. I called months in advance with all specifications and still they were clueless. We will never fly Swiss again. I am disabled and received no help. They removed the batteries of my scooter and we had to carry them on our lap. I had to tell them to put the batteries back in the scooter. They failed in every facet."
Khuyết điểm: "Nothing"
Khuyết điểm: "The plane was ancient. offer wifi- at least be able to pay for it. charger outlets."
Ưu: "The service"
Khuyết điểm: "No entertainment"
Ưu: "Nothing stood out"
Khuyết điểm: "Nothing Stood out"
Ưu: "Customer service excellent even though I was in the economic class they made me feel first class!"
Ưu: "The bag drop off and check in went very quickly."
Khuyết điểm: "The plane was late and there was little to no communication to the passengers waiting to board the flight. Very tiring."
Ưu: "Quick passport control Friendly staff Short waiting time to board"
Khuyết điểm: "We were scheduled for a 55 minute layover in Zurich which was not nearly enough time. Our plane was 10 minutes late in landing but our next flight was delayed 5 minutes. We had to take a bus from the plane to the terminal, go through immigration with very long lines, take a tram to our departure terminal and then run to our gate which was at the end of a very long hallway. Luckily they held the plane but it was very stressful and exhausting getting to our plane."
Ưu: "Food service is adequate."
Khuyết điểm: "Standard complaint, but economy seats are way to squeezed in!"
Ưu: "Everything went smoothly on the rebooked flight the next day through Vienna to Newark USA. The flight on Austrian airlines was quite comfortable, good food and entertainment for the long flight. Boarding and deboarding all very smooth. Very helpful SWISS staff helped locate our luggage when we missed connecting flight the previous day."
Khuyết điểm: "Thunderstorm at Zurich caused delay of our flight into Zurich, and we missed original connecting flight to USA. Many other travelers affected and there were no other flights that day. One wonders if they could have held the flight for one hour or so to allow everyone to make the flight. There was a huge line, 2-3 hours of waiting, at SWISS transfer desk to rebook. It took another 2 hours to locate our luggage. I believe SWISS were required by EU regs to provide overnight accommodations and meals. But the hotel was 30+ km from the airport and we were not confident we would have transport in the morning to make our rebooked flight. Because we could not take the chance already being delayed by a day, we booked an airport hotel at our own expense. Overall experience of the missed connection was negative based on the airline's (SWISS) procedures, but the individual SWISS staff helping us were all helpful and made extra effort to accommodate."
Ưu: "On time. Friendly employees. No issues at all."
Ưu: "Very Pleasant Staff!"
Ưu: "Generally Swiss air was good"
Khuyết điểm: "I ask a question if we will arriving late, she give me smart Remarks that we will be on time. No we were late 28 minutes my luggage did not arrive, I'm 4 hours from Warsaw, I wait for luggage which was lost and miss my connection do travel forward. I got home at 8 pm. She check my carry on and they lost , I have only bag with lipstick in there"
Ưu: "The crew was amazingly kind and hospitable. The captain kept us informed continually of any changes which is something that as a passenger one really appreciates."
Khuyết điểm: "As always, the economy chair area are small but roomier than other airlines."
Khuyết điểm: "Very little space- I thought I was in economy plus having paid extra for seat reservation. When person infrint put seat back it was very difficult to view screen"
Ưu: "I bought 2 tikets from Chicago to oscow and back for me and for my son. I live in USA, son lived in Russia but he received immigration visa and I had plan fly to USA with him. From Chicago I used my ticket and say SWISS staff what my son will have trip only from Moscow. I paid for 2 tickets around $1700. Today when we should have trip back to USA, SWISS company said what ticket for my son do not exsist. And I spent for new ticket 220000 rubles about $3600. Nobody in SWISS company do not said me what my tocket for son canceled. I am shoked !!!"
Ưu: "I loved Swiss flights.. its staff and in flight expereince"
Ưu: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Khuyết điểm: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Ưu: "Good space above seats"
Khuyết điểm: "Seats way too tight. But the worst thing was the two passageners in the row we shared. They were laying on each other and it was inappropriate for the entire flight. He was rubbing her breast and I said something. He seemed to stop. Lots of rubbing and huggin and the man had his legs stretched out man spread style"
Ưu: "I am very satisfied and I will recommended it to my friendships"
Ưu: "Swift ride - no frills- the chocolate square was delicious."
Khuyết điểm: "Getting off directly onto the tarmac with no gate access- glad it wasn't raining!"
Khuyết điểm: "The space for each seat was much too small, especially for the long uncomfortable flight. Seats also uncomfortable to sit on."
Ưu: "Loved the smoked salmon!!"
Khuyết điểm: "No wifi or tv"
Ưu: "Crew and people were fabulous!"
Khuyết điểm: "LONG lines at check in. Almost missed flight even being there 90 mins early."
Ưu: "The flight attendants are great and their aircraft are very clean and comfortable. I especially appreciated the request for passengers to raise their seat backs during meal times."
Khuyết điểm: "Customer services fly attendece great services"
Ưu: "Good crew and clean plane"
Khuyết điểm: "In order to board we were requested to line up at gate according to seating group. And then had to wait there in line standing for almost 45 minutes before we were finally told we could proceed to board. No reason for lining up so far ahead of time....and had to stand....."
Ưu: "non stop food was a great distraction from being on plane so long. Loved blanket and pillow and having own TV. Service was constant and the crew were so wonderful! I would be delighted to fly swiss air again."
Khuyết điểm: "Boarding was unorganized but I am sure that is no fault of your own."
Ưu: "The veggie food option was delicious. The calzone for breakfast was miserable. The restrooms were kept clean and well-stocked. Flight delay to wait for incoming passengers resulted in others missing their connections in SF."
Ưu: "The ambient being so relaxing felt asleep all the way to Zurich."
Khuyết điểm: "If you put the seats this close together, with the amount of recline. Once one person on the fligh reclines their seat it forces everyone else to do so. You can't eat if the person in front of you reclines!"
Ưu: "I liked everything.....the food, boarding, comfortable, the crew. It was excellent! Will fly them again."
Khuyết điểm: "The movies were the same so coming back there was nothing to watch."
Khuyết điểm: "Same as above."
Ưu: "Friendly staff"
Khuyết điểm: "This aircraft should be retired long time ago"