Khuyết điểm: "With COVID 19 middle seats were taken and vans from flight to gate was packed. No consideration beside having us wear mask"
Ưu: "Food and crew"
Khuyết điểm: "Choice of movies. And documentaries Incessant publicity on board. As if we didn’t know VietnamAirlines"
Ưu: "no-nonsense, plain flight, what else would a frequent flyer wish?"
Khuyết điểm: "Cabin temperature was too low, and that’s a typical problem when flying Vietnam airlines, they almost freeze you"
Ưu: "On time service and crew service"
Khuyết điểm: "Improvement to entertainment and food selection"
Ưu: "The seats were roomy and comfortable. For airline food, it was actually pretty tasty. The in-flight entertainment was very good. I wish Vietnam Air was available in the States!"
Ưu: "The check-in staff at SGN domestic were efficient in getting us on to our connecting flight despite the late arrival from Sydney."
Khuyết điểm: "Communication. Our plane had a malfunction at Sydney which caused a delay. After it was repaired, we are then told of further delays due to the pilot now running out of hours, delays in sourcing a new pilot, and then having to resupply all the catering. 26 hour delay."
Ưu: "The seat was comfortable and the food was good"
Khuyết điểm: "My flight was delayed but general was good I enjoyed the flight."
Khuyết điểm: "Friendlier crew"
Ưu: "Our flight was actually through Vietnam Airlines. The confusion of having two different flight numbers caused some Trouble about what terminal to go to in Seoul and we almost missed our flight."
Khuyết điểm: "Better info on what the flight number is. More info that is airport specific."
Ưu: "No turbulence"
Khuyết điểm: "Never wake up passengers for your terrible food"
Ưu: "We were fed on a two-hour domestic flight. Crew were professional and the plane was nice and clean."
Khuyết điểm: "Boarding was behind schedule and we arrived slightly late."
Ưu: "The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it."
Khuyết điểm: "It was early but that was our choice!"
Ưu: "Excellent check in and boarding. Being a short flight, by the time they've served you water or juice, it's time to land."
Khuyết điểm: "Only juice or water?"
Khuyết điểm: "Delayed departure. They were slow to board flight.departed almost an hour late. There didn’t seem to be a reason for delay other than poor organization and management."
Ưu: "This was a codeshare flight operated by China Airlines. I sat in 69A and had plenty of leg room. The entertainment options were excellent to include the flight map. The map is probably the best one I have come across. The cabin crew provided excellent service and were attentive."
Khuyết điểm: "The boarding procedure was confusing. Economy was divided between Zones 1 and 2. However, the boarding pass was not clear which zone it was assigned."
Khuyết điểm: "Nil"
Ưu: "The plane was new and the food was fresh."
Ưu: "Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable"
Khuyết điểm: "No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing"
Ưu: "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
Khuyết điểm: "Whilst the crew were pleasant today"
Ưu: "Seats in economy was exceprionally wide. For short flight they actually served a meal. Flight attendants were friendly and coutrous."
Khuyết điểm: "Seats didn’t have monitors. Instaed had “old fashioned” overhead monitor. Wasn’t that portant since flight was only 1.5hurs long."
Khuyết điểm: "With premium empty why they don't offer bid upgrade like other airlines"
Khuyết điểm: "Hygiene of local passengers"
Ưu: "Comfortable, good food, good drinks , on time"
Khuyết điểm: "Edited movies and the headsets were uncomfortable but you couldn't use your own because the left and right we're separated jacks"
Ưu: "Overall, this is a short trip. Everything is ok."
Ưu: "All good"
Khuyết điểm: "Nothing"
Khuyết điểm: "Extraordinarily uncomfortable seats"
Ưu: "they feed you....unlike some European airline, who would nearly charge you for a napkin"
Khuyết điểm: "they couldn't add my delta mileage # at check-in......a minor thing really"
Khuyết điểm: "The flight was 3 hours late. My seat was wet when we boarded. I’m not sure it was really the crews fault, but still sucked and not a great experience."
Ưu: "The crew were very welcoming."
Khuyết điểm: "The flight from Ho Chi Min to Phu Quoc changed numerous times, even the day of."
Khuyết điểm: "Clean, organized and friendly service. The headsets are not well taken care of. I had to exchange twice due to the broken items."
Ưu: "The whole flight"
Khuyết điểm: "Nil by"
Ưu: "Transit assitance was good, would have been even better if it was highlight after ticket purchase in electronic form"
Khuyết điểm: "Took too long (more than 1 hour in queue) to check in at Sydney"
Khuyết điểm: "Entertainment system wasn't switched on immediately after take off and safety demos"
Ưu: "Check in service was very good!"
Ưu: "Airplane food is usually drab & this fish in chili sauce was really tasty. Pleasant crew"
Khuyết điểm: "Miss channels fir tv or music or movies. No wi-fi"
Ưu: "Legroom, comfortable seats, window darkening technology allowed quite a bit of sleep on board."
Khuyết điểm: "Computer changed our Premium Economy seat allocation, separating us but not told until boarding. Then it was a hassle while they rearranged other people on board and tried to tell us it was caused by us checking in late whereas we'd been among the first."
Ưu: "Boarding on the 787 Dreamliner was ok French wine selection was good"
Khuyết điểm: "Food was average Limited entertainment movies etc Seat was uncomfortable and rocked either broken or poorly adjusted - thrilling on landing!! Staff did their minimum job and that's it no drinks during flight etc strange during a day flight they dimmed the windows to watch movie I hate the offset seating configuration I'm 184cm and it was difficult to stretch out."
Ưu: "The flight on an A350 wide body was uneventful. I was in the "Premium Economy" section, which is sold as regular "Economy" for domestic flights. Excellent seating 2+4+2. The food was OK, not much to write home about, but they skipped coffee and tea because of turbulence (hardly perceptible)."
Khuyết điểm: "Boarding process in HAN was very confusing: there was a change of gate announcement just when boarding was to start. Everybody went like crazy through the airport terminal looking for a Gate that does not exist. Followed by a counter-announcement. And then being bussed to the aircraft. People came on board up to the last minute... Arrival in SGN crazy for a different reason. All 300-some passengers were bussed again. Just that the ladders were not ready, and then whoever drove could not adjust them, and then the busses were not ready either. 25 minutes from landing to the luggage belts. Vietnamese airports need to work on their their procedures."
Khuyết điểm: "Flight was cancelled without any notice and caused us to miss connecting flight."
Ưu: "Food: good recipes, shoved out hot"
Khuyết điểm: "Ticketing desk chaotic with apathetic staff; no sense of first-come-first-serve; you have to be firm about people cutting in front of you and be sharp when they open or close the stations. On the plane, crew performs responsibility checklist, not a smidgeon more; no sense of hospitality or gratiousness; cattle car mentality. Blanket received not in a wrapper and smelled of another person. Plane from Singapore late. Bus transit instead of jetway. Bus late; long time standing on plane waiting to exit."
Ưu: "Everything! The service, friendliness, food, movies, clean restroom, etc."
Ưu: "Great experience. Everyone very helpful."
Ưu: "Stormy Weather! Due to weather in Ho Chi Minh City our flt. was 2 hors late from Pho Quoc. We finally got out but thought for sure we were going to miss our flt. to Siem Reap. We landed and had four minutes to catch the flt. Vietnam Air was there to guide us to the international terminal and rushed us to the plane. It took 20 minutes but they held the plane for us and we made it to Cambodia. Our luggage arrived the next day which was ok, at least we got there. Thank you Vietnam Airlines!"
Ưu: "They fed us dinner and kept the lights dimmed most of the time. Good selection of movies too, which was important bc I couldn't sleep."
Khuyết điểm: "Not a ton of room (esp legroom) in economy, making it tough to get comfy/sleep. They occasionally randomly turned the cabin lights back on which was a bit annoying."
Khuyết điểm: "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
Ưu: "I am handicapped and the ground and plane staff could not have been more attentive. Unlike other airlines they kept me informed of when I was to board and deplane. The flight is short and food was unnecessary. I think I was the only one one board that did not eat."
Khuyết điểm: "A good airline that is not confused about their market or customer base. No complaints"
Ưu: "friendly air crew"
Khuyết điểm: "limited film and entertainment"
Ưu: "Flight on time. Food OK."
Khuyết điểm: "Nothing"