Ưu: "Portion of the food"
Khuyết điểm: "More food for long flight"
Ưu: "All was good service, seating comfort and food.."
Khuyết điểm: "Entertainment content can be more popular in terms of film and television programs"
Ưu: "Everything was as expected. .sevice, food and seating was good not cramped. ."
Khuyết điểm: "The seats can be a tadd hard after 14 hours.entertainment is good enough although film and other programs could be better served if if the content was more popular .."
Ưu: "Crew was friendly and efficient. Entertainment was good though do expect some random editing and bit blocked out. Seat width was fine had lots of leg room."
Khuyết điểm: "Food was very average - fine just nothing very interesting. Snacks were available. Seat was hard."
Ưu: "seats and airplane are in superior state"
Khuyết điểm: "the food and boarding"
Ưu: "Yes indeed. Polite and listening."
Khuyết điểm: "Snacks at the beginning, dessert, and inflight duty free."
Ưu: "The crew were very good and attentive."
Khuyết điểm: "Although the film choice was ok, the more recent releases were absent. The cabin was uncomfortable with too much chilly air being circulated. Blanket over the shoulders was the order of the day."
Ưu: "They are friendly and able to be approach when we have"
Khuyết điểm: "The flight was new."
Ưu: "Service, food served."
Khuyết điểm: "Economy class legroom is too tight and not comfortable."
Ưu: "I Like The Flight is On Time"
Khuyết điểm: "Don’t really like because I had booked RB from kayak and they never give any e-ticket number nor booked number and made me cannot check in online and need to wait for almost 30mins just to get the check in, Hope when you have a corporate with another online company please let them provide any e-ticket number or booking reference number, thanks"
Ưu: "Flight attendants were fantastic and thoughtful. It was a lovely flight. Great entertainment options, good food, overall a super pleasant flight!"
Ưu: "Boarding time was fast, very efficient, food was excellent - much better than the previous flight! Great entertainment"
Khuyết điểm: "Immigration"
Khuyết điểm: "Immigration"
Khuyết điểm: "Change to HiFly plane - noticeable difference in most aspects"
Ưu: "Very nice flight and very comfortable with extra leg room"
Ưu: "No problem"
Khuyết điểm: "Service can b warmer"
Ưu: "No problem"
Khuyết điểm: "Service can b warmer Practically no entertainment, just a common screen"
Ưu: "Crew were ok"
Khuyết điểm: "Delayed Not enough blanket Seat angle too upright, not comfortable"
Khuyết điểm: "They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board."
Ưu: "Their Dreamliner plane is spacious, well fitted, not cramped."
Khuyết điểm: "Unable to listen to movies with their headphones - too much static"
Ưu: "None....RBA shld give everyone a free voucher. Flight is supposed to arrive at 23:30. We landed 02:15. And they let people starved serving the snacks an hour late as promised. Then passengers were moved from one gate to another. It was inhumane and no explanations at all about the delay."
Ưu: "Comfortable seats"
Khuyết điểm: "Can improve food."
Ưu: "Entertainment is very up to date Crew striving to help Nice all in all"
Khuyết điểm: "Boarding usually late"
Ưu: "legroom good despite A320 being much inferior to B387 Found an aisle seat helpful to older passenger flight on time cabin crew friendly and efficient selected fish meal.bangus..very good did not miss alcohol captain spoke normal English happy with travellers prayer good airbridge on arrival with nearby toilets pleasant arrival procedure for overnight stay"
Khuyết điểm: "A 320 necessarily lowers the quality compared with dreamliner eg access to toilets and aisle width and entertainment system at manila the`woman at checkout spoke very poor english so had to repeat several times... and she expressed doubt about any seat vacant as`i was late in the queue.. she resolved this by passing me to her supervisor no other problems"
Ưu: "Friendly crew, always available and happy to help"
Khuyết điểm: "Boarding was late"
Ưu: "Love the 787. Best windows best toilets, 3by 3 seating. Love daytime travel. Am senior and given bes t possible aisle seat. Friendly check in a t Melbourne. Super cabin crew all smiling and keen to assist...all very smart dress.Good movie selection on average screen. Good service pillows blankets. Above average lunch with quality beef. Good follwup refreshments. Good air quality. Good use of shaded window effect.Liked"
Khuyết điểm: "Worst was slow moving line at Melbourne. Not enough check ins. Missed the tail and fuselage cameras on 780 and 750. Seat covers look cheap and worn. Coffee and orange flavour not best. Screens not best eg Cathay and Qatar. Women cabin crew good to dress islamic but too restrictive. No t easy th o hear captain messages. Seat design only average. Bandar airport ver y beautiful but need better restaurant."
Ưu: "Super crew. Boarding full plane very efficient. Airbus A320 inadequte to serve great meal to full plane. Gangway too narrow. Big struggle for cabin crew. Captain message hrd to hear. On time. Good landing. Entertainment bad flip down screens not good enough."
Khuyết điểm: "See above. Aircraft not ok for busy sector. Eg A330 required"
Khuyết điểm: "Dont know why I can not choose seat, it automatically give me a seat next to exit and in the middle, I cannot change it."
Khuyết điểm: "airplane is a little bit old."
Ưu: "Service was outstanding and i rate them high her than Singapore airlines! Amazing crew who provide regular service With a smile and provide extras ! I cannot speak highly enough of this Arline. They just ooze class!"
Khuyết điểm: "I was sitting around a lot of families with kids"
Ưu: "The crew was really friendly and helpful"
Khuyết điểm: "I didn’t like nothing"
Ưu: "We were in transit and I checking-in was orderly. Grateful for friendly crew."
Khuyết điểm: "Not much legroom but understandably as the plane was smaller. No entertainment unit. Very hot, didn't know if the air conditioning was on at all. Didn't like the hot meal much."
Ưu: "Very clean aircraft, very good service from friendly, helpful crew, entertainment system is very good."
Khuyết điểm: "Didn't like the hot meal much. Preferred that crew gave extra water during meals even without asking. Fruits should have been offered, too."
Ưu: "Gave me aisle seat, great service"
Ưu: "Dreamliner appears to have more room, the seats recline to a greater angle, and it is not cold like a lot of other planes. Cabin crew were friendly, helpful and attentive. The break up of flight legs between Australia and U.K. into 3 legs of 7 or 8 hrs is a great alternative to the 1x9hr & 1x12hr."
Khuyết điểm: "The entertainment system functionality is great, but choice was a bit poor, although numerous. Food generally quite good, only one meal I was disappointed with."
Khuyết điểm: "The flight delayed for 5 hours and then cancelled. While I understand this happens, it was completely unorganized. They didn't have any plans to try to get people on other flights (passengers ended up organizing this), they provided a hotel but we had to sit there for over an hour while they tried to find one, and when trying to get flights gets the next day, staff was not proactive...the only way people got rebooked was if they told them what to do."
Ưu: "The cabin crew were very friendly, organised and polite."
Khuyết điểm: "The flight was delayed 20min from the outset as the pilot explained to all onboard that we weren't allowed to land early at Dubai airport. Towards the end of the flight the plane was delayed for over another hour as we circled the gulf waiting to land. This wouldn't have been so inconvenient if the lights were dimmed again as it was 2-3am local time and passengers wanted to sleep."
Ưu: "The cabin crew were very friendly, organised and polite"
Khuyết điểm: "The layover at Brunei airport was a little boring as there's not much to do for three hours."
Ưu: "Best crew I have ever had"
Khuyết điểm: "Leg room is too small."
Ưu: "Crew are just the best"
Khuyết điểm: "Boarding was disorganised, excellent service otherwise."
Ưu: "They were able to accommodate my request to move to an aisle seat"
Khuyết điểm: "Sticklers for luggage weight and the plane was small"
Ưu: "I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare"
Khuyết điểm: "BYojet shouldn't be with Kayak get rid of them."
Ưu: "Short and sweet flight."
Khuyết điểm: "Very short flight means may not have time for loo visit. Be warned! Use the airport loo before boarding!"
Ưu: "The food!!!!"
Khuyết điểm: "Nothing"
Ưu: "Service with a smile. Great manners."
Khuyết điểm: "Nothing. Great crew, food, flight."
Khuyết điểm: "Everything was good except for the food. It was average"
Khuyết điểm: "I like the flexibility of the staff re changing seats. Ground and air staff were very friendly Flight cost was cheap"
Ưu: "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality."
Khuyết điểm: "Nothing."
Ưu: "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality. And unlike previous comments, actually enjoyed the fact I had to disembark at Dubai on flight from Brunei to London allowing us all a chance to stretch our legs, go to the toilet and get a good cup of coffee."
Khuyết điểm: "Nothing."
Was 45 minutes late leaving for a 45 minute flight. Was hurry up and wait for what? We just sat their at the terminal
It is a mistake to book with this company bad service from check in to pick up luggage
A space left for going to the toilet from the port side of plane to the starboard toilet in quite zone . Always stepping over people's feet up in the front economy seats.
At least they shoud have offer water 🤭
The crew was very attentive, friendly and efficient.
Khuyết điểm: "Flight delayed. Please be punctual if can’t be earlier."
Ưu: "The leg room"
Khuyết điểm: "Boarding process"
Khuyết điểm: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Ưu: "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
Khuyết điểm: "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
Ưu: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Khuyết điểm: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Khuyết điểm: "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"
Ưu: "Can't complain"
Khuyết điểm: "Cheaper? :) !"
Ưu: "Extremely rude."
Khuyết điểm: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Khuyết điểm: "I am not sure why they were delayed."
Ưu: "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
Khuyết điểm: "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
Khuyết điểm: "MinimumService！"
Ưu: "It was a good flight"
Khuyết điểm: "The long delay......"
Ưu: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Khuyết điểm: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Khuyết điểm: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Ưu: "Ok time"
Khuyết điểm: "No free drink"
Ưu: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Khuyết điểm: "n/a"
Ưu: "On time."
Khuyết điểm: "Food"
Khuyết điểm: "The flight was delayed for over 30 mins."
Ưu: "Nice aircraft, on time departure and arrival"
Khuyết điểm: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Ưu: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
Khuyết điểm: "Boarding process Delayed flight"
Ưu: "Singapore to Hanoi flight."
Khuyết điểm: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Ưu: "very nice while Landed and take off."
Khuyết điểm: "We did not order any foods. No suggestion."
Ưu: "i did not see any entertainment."
Khuyết điểm: "Everything but the price. Worst customer service ever!!!"
Ưu: "Affordable biz class"
Khuyết điểm: "Really poor food and flight was delayed 2 hours both ways"
Khuyết điểm: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Khuyết điểm: "Confort"
Ưu: "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
Khuyết điểm: "Disorganized boarding"
Ưu: "Good value. Some leg room in Biz."
Khuyết điểm: "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
Khuyết điểm: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Khuyết điểm: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
Khuyết điểm: "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"
Khuyết điểm: "Delay one hour"
Ưu: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Ưu: "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
Khuyết điểm: "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
Khuyết điểm: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."
Ưu: "Nothing other than punctuality."
Khuyết điểm: "After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service."
Ưu: "Scoot upgraded to a bigger plane, and as a result had more empty seats"
Khuyết điểm: "flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed."
Ưu: "The crew was very good and did an outstanding job accommodating the passengers. Thank you."
Khuyết điểm: "I really think everything was great and Jetstar is very well organized. You can teach the US carriers how to efficiently run an airline service. Thank you for taking pride and responsibility for running a well organized airline."
Ưu: "Crew was lovely. Very polite and friendly especially after a quick turnaround and late flights."
Khuyết điểm: "Bring a small pillow or something to comfort your seat a little. Seats aren’t the best, but it’s an airplane"
Ưu: "The crew is beautifull"
Khuyết điểm: "The time schedule"
Ưu: "That they found us a new flight"
Khuyết điểm: "They cancelled our flight"
Ưu: "Seating was tight. Very thin seats.. Little padding"
Khuyết điểm: "Their online baggage fees could not be purchased with either my Mastercard or Visa. Had to resort to Paypal for baggage payment. Flight was also over an hour late departing from Cairns. Crew said that was due to an ;onboard medical emergency' on the inbound flight."
Ưu: "Base price for flight was insanely cheap, booked six months in advance."
Khuyết điểm: "Drastically different bag weight requirements than my connecting flight meant I had to shuffle everything around to meet the carry-on limits, then pay $100+ as my check bag went up two levels. Even anticipating this, it still cost double what I was expecting; must have been the difference between advance payment and day-of rates, but the degree of difference in cost left me feeling swindled."
Khuyết điểm: "City of Yulara had a city wide communications failure. Other airlines had backup plans to get passengers out with a manual procedure. Jetstar didn't have a manual process and failed to get us on the plane. I missed my connection and they didn't help with my lost ticket. I ended up buying a new international ticket."
Ưu: "Efficient on time"
Khuyết điểm: "One young cabin crew member was very polite and welcoming - ? Angela The other older woman would not even acknowledge me or say hello / goodbye despite me saying hello"
Ưu: "My seatmate and I commented at the same time, "where's the extra leg room we paid more for?" We we as comfortable as one can be on an 11 hour flight with 350 of our new best friends, but I didn't really see much difference between our seats and those of the regular priced seats."
Ưu: "The staff were friendly"
Khuyết điểm: "Some policies were not made clear before I arrived to check in. No skateboards as a carry-on. I’ve never had a problem before until Jetstar. Also they overcharged me by $50 to process my visa application before I was allowed to check in. The visa cost $20, Jetstar charged me $70 and would not allow me to apply for the visa on my own at the time of check-in."
Ưu: "Crew was great and friendly."
Khuyết điểm: "The chairs were extremely uncomfortable. I have flown Jetstar multiple times, and this was by far the worst. I’m not sure if it was simply my seat, or what. But it made the flight very hard."
Khuyết điểm: "I have to pay a lot of money for my over bagges , and I went to check in very soon but you still arraged me to the end of aircraft when I have trouble with car sick ."
Ưu: "Check in was easy once we prepaid for our luggage ahead of time."
Khuyết điểm: "Did not even get a glass of water on plane. People get dehydrated flying, Jetstar should always offer water. The flight attendant was very picky, I could not leave my thin fleece tied around my waist."
Ưu: "The on bard crew was great"
Khuyết điểm: "No communication"
Ưu: "inside the cabin was good"
Khuyết điểm: "FLIGHT was delayed no announcement made at the departure lounge Check in counter didn't ask or respond to my FF cards points to Melbourne /Launceston /Melbourne so missed out I guess on points Mr Jailal Lalji & Mrs Subhasini Lalji FF member 3602128"
Khuyết điểm: "The crew had very heavy footsteps up and down the slide and woke me up. Everyone on the entire plane must have used the toilets. Worst flight ever."
Khuyết điểm: "Charged $60 for checking a bag. After which not loading the bag on plan which they charged. Even coffee cost money on this flight. I would not recommend this nor I would fly again without this airline."
Ưu: "The first flight (Perth to Melbourne) was delayed 45 minutes and left the bay at 2:20am. Bother flights were on an old A320 plane, so no TV, seat pockets, plug sockets or USB outlets. I was also informed that I had to pick my luggage up at baggage claim in Melbourne and re-Check-in even though I had booked through to Ayers Rock. The re-check-in is a way to get money from clients because I was charged $60AUD for an overweight baggage. Strange, because I was never asked about it in Perth."
Khuyết điểm: "See above"
Ưu: "I had a very good experience. When you fly with Jetstar, you need to be aware of a few things: it is a no frills airline. Therefore, (1) you need to eat before you board, bring your own food, or pay for any food / drink on the flight, (2) you have virtually no luggage allowance. Make sure you call them and pay for your luggage BEFORE you go to the airport. The pre-pay prices are very reasonable, but they are dramatically more if you wait to add luggage until arrival at the airport. Overall, the personnel were very friendly, and it was a good flight...just make sure that you are aware of what I just mentioned."
Khuyết điểm: "Extremely delayed due to mechanical problem- instead of arriving at 11pm, we arrived after 3am"
Ưu: "On time"
Khuyết điểm: "No water"
Khuyết điểm: "We were on the tarmak an additional 30 minutes, then in the air for an additional hour due to the weather. It would have been really nice if they had offered us bottled water or something. I was very surprised that even to get water it was a $4 charge. I likely will not be flying Jetstar again. I appreciate a company not nickle and diming with customers."
Ưu: "I got there"
Khuyết điểm: "They charged extra for our bags if I would have known that up front I probably would have used another airline"
Khuyết điểm: "it is a good deal only when there is no luggage, so flyer beware!"
Ưu: "I honestly can't think of a single thing I liked about this flight, but if pressed, perhaps I enjoyed the staff in Honolulu during check in. The rest was horrible. Hated it all."
Khuyết điểm: "Absolutely horrible. This airline is truly the Greyhound of the sky. There was an absurd amount of families on this flight with really young screaming, ill-behaved children and their indifferent parents. The flight attendants were equally indifferent and unhelpful. You get absolutely nothing for free - everything cost - food, blankets, pillows, etc. on this 10 hour flight. AND when water was requested, it was a small, mouthwash size cup with a note, that "we charge for water." $4. Wow. Probably one of the worst experiences in the air ever. I won't be back. The price was stellar, but after paying for seats, luggage and enduring the people on the flight, I'd prefer to pay more and get A LOT MORE from an airline like Virgin Australia. If you're cutting corners and trying to save money, save yourself and your sanity and spend a little more on quality airline."
Khuyết điểm: "Booked flight, due to Visa issues, couldn't use flight. Attempted to resolve, would have cost more than original booking to do anything with it. Customer service was happy to tell me either no or it will cost a lot of money. So not recommended Jetstar."
Ưu: "The desk agent told me it would cost 75.00 for one piece of luggage. she was kind enough to try on the internet and I only paid 23.00."
Khuyết điểm: "They charged twenty three dollars for luggage."
Khuyết điểm: "Walk from gate 49 to closest exit doors 1.9km, no travellators. Are you kidding me? Never again."
Ưu: "The quality of the aircraft, USB charging point in seat, spacious over head lockers. Cabin crew are friendly and polite."
Khuyết điểm: "If you haven't paid for in flight service package or food your not made comfortable it's better to fly the full price airline QANTAS as it's an inclusive price and far better quality of inflight service."
Ưu: "I am traveling from the USA and I had heard some bad stories about JetStar but my experience was really good."
Khuyết điểm: "The charge for luggage when checking in is outrageous!!! No free water offered on a 5 1/2 hr. flight! Will never use again or recommend!!!!! We took flight from Brisbane to Denpasar with your company & paid nothing for luggage, received a meal & wine for free!!! What's up with that???"
Ưu: "My partner and I are very tall, so the flight attendant moved us to an exit row free of charge. It might have been a glitch in the system, but we got to use the entertainment system for free and it had a good selection."
Khuyết điểm: "Weight limitations for carry on bags. You have to pay for EVERYTHING-- blanket, cup of coffee, food/snacks, even on a 12-hour flight."
Khuyết điểm: "they charged $150 to check in a bag over 7 kg (15 lbs). the size of the bag was fine (20"), and if you fill such a bag with regular clothes, two pairs of shoes, and a toothbrush, you will easily hit 9-10 kg. so this airline expects you to travel with a 20" bag that is only partially filled, which is ridiculous."
Ưu: "It went in the air and landed where we wanted to go"
Khuyết điểm: "Checked baggage was an outrage $160 for one checked baggage under 15kg. Over 10$/kg makes my luggage almost more expensive then truffle oil. This was a shock to have to pay so much, I would understand paying for overweight luggage but just to check a bag was outrageous. Then for a 6 hour flight there was no food provided, and the only free entertainment was to promote Jetstar. If I'd have known my $180 ticket would have been double in the end I would have just gone with someone else."
Ưu: "Entertainment was free."
Khuyết điểm: "There was no prepaid food choices. Prepaid food portions were smaller and more expensive than choices on board to buy. Prepaid hot dog was disgusting."
Ưu: "Crew were fantastic... efficient, welcoming, professional."
Khuyết điểm: "We were SHOCKED to learn that we could not purchase additional baggage weight allowance online (were not allowed to check in online), and when we got to the counter to check in, were told that each additional kilogram of baggage weight over 20kilos (per person) would cost us $25!!! This is outrageous. We are traveling in Australia/NZ for 23 days with golf clubs and many bags, spending lots of money in these countries, and were very upset to learn of this archaic policy."
Ưu: "No much, was comfortable enough to make me not completely hate it."
Khuyết điểm: "You have to pay for everything, checked bags, entertainment, food. I'm used to this on the short domestic flights but a 10 to 11 hour flight that is international is ridiculous. The food I paid for was terrible and not cheap."
Ưu: "When we finally worked out where we were suposed to go the staff were very nice. Good diversity of people although nearly all very young."
Khuyết điểm: "long queues again for checking in and baggage check. No signage for bus to domestic air terminal or even a general direction. Just have to keep asking randome people in flouro jackets where we should go. Then bus very crowded."
Ưu: "Initially, the ticket was cheap."
Khuyết điểm: "The cost of my baggage was triple the cost of my flight. The assistants at the desk and gate were rude. I don't fly internationally often and I was anxious, they did not have time or interest in helping me. I could've been on a United flight with my parter 10 hours earlier for the same cost, had I known I would actually pay far more than the cost upfront. I will not be flying Jetstar again."
Khuyết điểm: "Baggage I have to pay it and kayak did not even giving an options during the time I bought a ticket"
Ưu: "the crew were as helpful as they could possibly be but the airline and it's policies suck"
Khuyết điểm: "The fact that my flight has been cancelled just the night before the due flight. It's been a pain to reschedule"
Ưu: "Some of the staff were very friendly and considerate and we were compensated with free entertainment after a long delay."
Khuyết điểm: "There was no communication among staff member and zero communication with customers who were transferring. We were left in absolute confusion, had no idea about our connecting flights and had to depend on the staff of other airlines to find out about our flights."
Ưu: "The flight crew were friendly"
Khuyết điểm: "Everything about dealing with jetstar"
Ưu: "The fact that Jetstar used a Dreamliner for long haul flight who has very experienced pilots"
Khuyết điểm: "That Jetstar makes you pay for everything from luggage (most if not all low cost airlines in other countries give you a standard check-in baggage allowance) to selecting seats and watching entertainment! I understand the concept of profit and loss but c'mon guys, this is a bit excessive!"
Ưu: "I do believe that you get what you pay for, so I didn't mind the minimal level of service. The flight was on time. Check in was easy and efficient. The crew was pleasant and helpful."
Khuyết điểm: "This is a problem not confined to Jetstar, but which affects the industry as a whole. Why do the board sick passengers? There was a man seated two rows behind us who coughed and wheezed the whole way from Cairns to Melbourne. He couldn't clear his lungs. He had no business on a plane infecting the rest of us."
Ưu: "It was easy to book online."
Khuyết điểm: "The cost to check a bag was more than the cost of the flight. We bought food at Lawsons so didn't purchase the expensive food sold on board. They didn't even offer us water."
Ưu: "When finally touching down in Auckland getting off the plane."
Khuyết điểm: "Check-in procedures and mandatory "wait outside of security until Jetstar customer service gets to their post in Sydney". The insanely uncomfortable seats with paper thin backs allowing for passengers behind to knee you in the kidney while trying to get comfortable themselves. I could go on for hours."
Khuyết điểm: "We had a 4 hour layover in Melbourne and had to pick up our bags and recheck them but we couldn't check them in until 2 hours before our flight and there was a 145aud charge for excess weight they only a!low 15 kg virgin allows 23 and tiger air allows 20. I will not book on them again! They did not even offer water to me the attendants were too busy making sure everyone who had preorder got their order."