Crew was friendly, but airplane it’s not comfortable.
Khuyết điểm: "Nothing really"
Ưu: "Audio should include easy listening, classical and good oldies"
Khuyết điểm: "As above"
Khuyết điểm: "diverted due to weather but send to Stephenville!"
Khuyết điểm: "Our flight was delayed 5 hours and we missed our flight to Lisbon. Had to stay over in Newark for the night and actually arrived 24 hours late. And..........United lost my luggage. That was delayed another 24 hours."
Khuyết điểm: "Size of plane. Full plane felt a little cramped."
Ưu: "ANA Chicago to Tokyo was so awesome. Crew is super courteous and polite. Food is good even economy class. Good headphones were already in front of the seats. ANA is the one that you want to fly!"
Khuyết điểm: "When I tried too cancel the flight. No body answered or responded too my emails. So I had too loose the 500 I spent on the flight even though I paid for the protection! I wasn’t even on the flight!"
Khuyết điểm: "The flight was delayed then to top it off we sat on the tarmac awaiting to off load in DesMoines. We spent just as much time waiting to off load as we did in flight!"
Ưu: "Everything worked the way it should. In contrast to the United flight from Newark to Berlin that was supposed to go on May 4 and ended up going on May 5, having been cancelled at 1:45 AM"
Khuyết điểm: "The only very minor difficulty on the flight from Berlin to Newark was that the announcements were not always audible."
Khuyết điểm: "2 hour delay sitting on the airplane!!!"
Ưu: "Great crew, smooth flight"
Ưu: "Flight was on time. Everything went smooth for being in coach."
Ưu: "Smooth flight"
Khuyết điểm: "I almost missed my connecting flight because the immigration lines, the baggage claim wait, then recheck of bag, then through security clearance took over an hour to do."
Ưu: "Service,management, food"
Ưu: "Friendly service! Good legroom"
Ưu: "Missed connection to RDU"
Khuyết điểm: "Had to pay out of pocket for a hotel to catch next flight to RDU"
Khuyết điểm: "Flight kept being delayed. Gate agents were rude and not helpful. Acted like I was crazy for being worried I would miss connection. After flight was changed 5 times try finally changed my flight and I had to wait 5 hours at airport."
Khuyết điểm: "I changed my seat and the seat I chose was very misleading. The pic showed a lot of leg room and when I sat down the leg room was the worst I've ever had in a place. Even the other 2 sitting next to me were surprised at how much leg room was absent!! Horrible flight. My body is all stiff because I couldn't stretch my legs out"
Khuyết điểm: "I didn't like buying a ticket for a flight with an ANA number and advertised as ANA but then flying United. I don't want to fly united."
Khuyết điểm: "Wish the free in flight entertainment was available on the United app for this flight"
Khuyết điểm: "No free tv on flight . Narrowest plane I've ever sat on"
Ưu: "Instead of just giving a cup of the beverage of choice, they gave us the whole can. I liked the snack they handed out much better than the pretzels on the trip out. The wheelchair assistance was wonderful."
Khuyết điểm: "You ask us to rate the entertainment, but there isn't a n/a box and there really isn't any unless you use an electronic device."
Khuyết điểm: "Food and service"
Ưu: "The leg space"
Khuyết điểm: "The crew was wildly rude. Like u can tell it was an overnight flight by their attitudes."
Ưu: "smooth ride in the air"
Khuyết điểm: "-arrived in Phoenix 2 hours late -plane sat on the runway for an hour and a half before taking off. -my small carry suitcase had to be checked -bags took 45 min once we got to Phoenix"
Ưu: "everything was normal - as should be, except we couldn't choose the seats"
Khuyết điểm: "we had group of 6 with one kid. We came to the gate ~ 1.5 hours before boarding. How it was possible that we all were assigned the seats by one? Not even single pare of seats together! Even for kid! I asked officer on the gate - he said that nothing he can do. Sorry, I'll try to avoid United in the future"
Ưu: "This was the worst and most stressful trip of my life. Heard of Murphy's law? Everything that could go wrong, did go wrong. And did go wrong again. And again. It wasn't my fault or the people's fault, but an unfortunate chain of circumstances. And United personnel helped me deal with so many challenges and went above and beyond their duty. On the trip to Calgary my flights were delayed, I was denied boarding or the flight was canceled. It took me 3 days to get to my destination and this happened after I arrived 4 hours in advance for every flight, but the first one. I did everything I could in my power, but my best was not good enough. And so when my rental car broke down two hours before my departure, and I failed to start it, I took a cab to YYC and hoped for the best. And United didn't disappoint. They listened to me, respected me and tried to help me as much as they could. My leg cramped and I was not able to cross the hallway to the flight, just as the boarding was starting. The board agents called the wheelchair, walked over to me and tried to calm me down, just as they were wrapping up boarding. They then checked my luggage and held me by the hand all the way to the airplane,"
Khuyết điểm: "Once again, the agents did the best they could given a set of highly unusual circumstances. Yet the flight was one hour late for a very predictable reason. In the winter it snows in Calgary. You have to de-ice the plane. This takes time. Yet, the airline treated snow as emergency and didn't allow time for that. One hour delay stressed a lot of people out and canceled their plans. Do allow for more time for travel in the winter. It is cost effective and leaves customers happier."
Ưu: "Boarding in Chicago was atrocious. I was forced to check a book bag because there was no room on the flight only to get on the plane and there was plenty of room. My tv in my seat wouldn't work, there is absolutely no room if you're taller then 5'5. Upon landing it took 2 hours to get my checked book bag because United workers misplaced it. I will not fly United any time soon!"
Khuyết điểm: "Not a fan of their Direct TV alliance, since it means that other entertainment options aren't available, as United wants the $$ from spending $6 or $8."
Ưu: "Crew clearly understood that people were frustrated with the delay and did their best to speed up boarding process. Flight arrived earlier than expected and crew helped with difficult transfers"
Khuyết điểm: "Late night flight got delayed even later, very frustrating"
Ưu: "Left on time arrived on time. Arrived on time."
Khuyết điểm: "Bumpy flight, pilot did not communicate any re assurance. Bags took a long time to arrive."
Ưu: "Clean Aircraft. Fantastic Gate Agent."
Khuyết điểm: "Flight boarded, no auxiliary power unit so no A/C in plane and Pilot unable to start aircraft engines. Stuck in aircraft away from gate for 30 min with no A/C. Finally moved to gate to wait for repairs and allowed to disembark. Flight 2 hours late to Orlando. Direct TV no audio in seat 11F entire flight and I WAS TRYING TO WATCH THE WORLD SERIES!"
Ưu: "Having a ride from the east coast to the west coast."
Khuyết điểm: "Going west to Chicago - no attendant personnel ready to fly out of Chicago. Flight delay. Chicago to SFO - inflight toilet equipment failure resulting in a 3 hr delay. How long does it take to check the toilet while the plane is on the ground?"
Ưu: "friendly flight crew. good informations nice plain"
Khuyết điểm: "on a 5,5 hour flight only drinks and no food, NOT OKEY - entertanment only with pay??? this is a step backwords...."
Ưu: "Same as above...was put on a direct flight on Alaska. Luggage arrived later in Portland but delivered professionally to my home that afternoon."
Khuyết điểm: "Satisfied"
Ưu: "The connection Austin to Newark, Newark to Amsterdam"
Khuyết điểm: "plane could be cleaner"
Ưu: "The crew, friendly."
Khuyết điểm: "We left about 15-20 mins late. Full flight, no room to stretch. The form was given almost at the end of the flight with not enough time to fill it out. No pens were offered."
Khuyết điểm: "The lousy attitude, mediocre equipment, non-proactive planning to prepare for a known problem......overall, this is not the airline, I used to fly few years back. I think, United knows that there are not many options for New Jersey residents to fly anywhere, without being on UA flights so they take customers for granted.......Well, it won't be for too long, if they don't get their act together.......People will start driving to Philadelphia and find themselves other choices......"
Khuyết điểm: "The délayer that was due to The weather"
Ưu: "I liked that the flight wasn't longer."
Khuyết điểm: "There was a group of noisy, obnoxious women on the flight. They annoyed all the passengers around them, but the flight attendants never asked them to settle down. Then served them alcohol which made the situation worse."
Ưu: "Very friendly staff, very accommodating, even to some not so flexible passengers."
Khuyết điểm: "The plane is so small. There were several men that could not even stand up and one poor guy beside me that was absolutely wedged into his seat."
Ưu: "Ease of travel, friendly crew and snack on flight."
Khuyết điểm: "Bumpy from weather, just thankful we made it safely."
Ưu: "The staff was friendly... I liked the dimmed lights... The free beverages n options to purchase alcohol... The flight was quick and steady"
Khuyết điểm: "When I got to my seat I had to use a wipe to clean it because there was what looked like either throw up or oatmeal on my seat.... The pocket in front of me was filled with trash like an empty water bottle, a bag of chips and dirty napkins (they were very big so it was obvious that no one cleans between flights)... Also it didn't matter how many times I tried connecting to the wifi, I couldn't and I was willing to pay for it to because it was important that I work during my flight."
Ưu: "Good Speedy trip very awesome Pleasant helpful people"
Khuyết điểm: "when I suggested window seat I thought I would have it throughout the entire flight that was pretty much the only disappointing thing about the whole trip"
Khuyết điểm: "Deverted to Newark to get to portland"