The staff uniform was clean and they were so friendly.
I am deaf & travel alone to India & back to Seattle via Doha by Qatar Airways. They did an awesome services, very friendly and helpful. Since we wear masks all the time during the flights, How can the air-hostess communicate with me? I came to an idea that we communicate each other through texting on my phone which was very helpful! One negative comment is that there are no closed captioning for English movies & dramas on TV. It need to add accessibility for deaf people to enjoy watching during their flights. I will fly with Qatar Airways again in the future.
Seats were old and lanky. Food was bad, we got sick.
courteous flight attendants, great food, diligent attention to requests, clean, love entertainment options and the consistent notice of the planes advancement of flight(status of flight progress)
Food was a disaster, and that’s in the business class ..
Khuyết điểm: "Food options were very similar. And the pre-made meals are hit or miss"
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "Food choice was good & amazing crew ."
Khuyết điểm: "Plug for charging phone was not there that cause problem for me as my battery of phone was dead. Shocked to know that."
Ưu: "Seats were comfortable but space was narrow"
Khuyết điểm: "Please give space between front and back seats"
Ưu: "The seat was comfortable, and food was very nice."
Khuyết điểm: "Nothing I could think of"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "The flight attendants were fantastic. They paid attention to every detail and anticipated requests. Always had a smile on their faces."
Khuyết điểm: "The service and the aircraft with QSuites were superb."
Ưu: "Crew was good! Food was good! Boarding was on time !"
Khuyết điểm: "Economy comfort could be better."
Khuyết điểm: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Ưu: "The airplane and clean"
Khuyết điểm: "The seats destination between them very small"
Ưu: "Love the service of qattar"
Khuyết điểm: "Everything was amazing"
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Khuyết điểm: "Food options- they start serving from front when they reach behind of plane food options exhausted. Pls ask ground catering to provide more non veg food The cabin temperature was close to freezing on the GOi-DOH international flight. No blankets provided when asked for blankets was told by the Indian air hostess on board the Qatar Airways flight that there is a shortage of blankets and they had to give children first Flight was at 3:50 am at this early tme pls provide blankets for all specially if it is freezing"
Ưu: "The plane was virtually empty and the service was good."
Khuyết điểm: "The plane from Doha to Dar was infinitely less nice than the plane from New York to Doha. It was borderline offensively unequal."
Khuyết điểm: "Nothing"
Ưu: "All the crew"
Khuyết điểm: "The airline services"
Khuyết điểm: "nothing"
Khuyết điểm: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Khuyết điểm: "The aircraft was changed and passengers were required to check in their hand luggage, yet remove their electronics from their hand carry. In my case I had several electronic items which I had to carry onto the aircraft and store awkwardly which created a major risk of my camera and laptop being damaged in the process. This is not the kind of service I expect from Qatar Airways, especially considering the exorbitant ticket prices."
Khuyết điểm: "Out of Vegetarian food. As per them it was because ticket was booked less than 24 hrs"
Ưu: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Khuyết điểm: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"
Ưu: "Flight was very comfortable and a pleasant ride"
Khuyết điểm: "food service could be a bit more prompt"
Ưu: "Everything is good thank you so mach !!!!"
Ưu: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Ưu: "It was a direct flight with good food and movies to choose from"
Khuyết điểm: "Small cramped seats in economy"
Ưu: "All the services were excellent. From the checking-in to the boarding. The flight crew could not have been more helpful, courteous and polite. Food was great on board."
Khuyết điểm: "Nothing"
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Khuyết điểm: "The chicken sandwich was horrendous. I saw multiple people take a bite and then put it down and not eat the rest. It tasted terrible."
Ưu: "Service & cleanliness."
Khuyết điểm: "Nothing I remember."
Ưu: "Pleasant crew"
Khuyết điểm: "Crowded flight, late departure."
Ưu: "The guidence between flights I was the only person off my flight to transfer and they sill had a gal waiting to take me to the next gate"
Ưu: "The food you serve is good! We also appreciated the little gray packs of toothbrush, toothpaste, socks, etc. that you shared. The staff is very professional, and we enjoyed our flight,. We enjoyed the "quiet room" in the airport."
Khuyết điểm: "I had a little trouble with the dvd monitor."
Ưu: "On time, clean and joyful"
Khuyết điểm: "N/A"
Khuyết điểm: "Okay"
Ưu: "Friendly crew"
Khuyết điểm: "Food and price of ticket"
Ưu: "Attentive service ready to appease any request very clean toilets"
Khuyết điểm: "Type of aircraft Films Selections in particular World Group not changed much since April"
Ưu: "Everything is good"
Khuyết điểm: "No bad things"
Ưu: "Qatar Airways is always impressing"
Khuyết điểm: "Nothing at all"
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Ưu: "Entertainment and food"
Khuyết điểm: "Could not sleep... Need more room"
Ưu: "The crew was polite"
Khuyết điểm: "I ordered a vegetarian meal and they didn't have one for me. The breakfast was terrible. Green beans and strawberry yoghurt!?"
The cabin was freezing cold and they couldn’t raise the temperature. It was in business class. It was the worst flight I’ve ever had.. after paying for thousands of dollars for the business class!!!!
Ưu: "Seats were horrible and the crew was thr most unprofessional crew"
Khuyết điểm: "Everything"
Ưu: "Service, food, comfort, entertainment."
Khuyết điểm: "Food"
Ưu: "Crew was exceptional. Very polite and helpful. Flight was on time."
Khuyết điểm: "Food is not that great. They served a beef dish as the second meal without a non-meat alternative. Seats are pretty tight and the movie selection was not that great, although they offered dozens of options so it could just be my taste in movies."
Ưu: "Smooth flight. Food was better than flight out of NY. Very tasty. Terrific crew."
Khuyết điểm: "Seat was a bit cramped but this was a coach seat so my expectations were not high. Aircraft was smaller than first flight so seats were also smaller."
Ưu: "Lots of entertainment on the plane. Very clean. I like the personal touch of a travel Bag given and large head phones."
Khuyết điểm: "The service was bad and the fly attendant was mean and not helpful and gave me attitude."
Ưu: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
Khuyết điểm: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"
Khuyết điểm: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Ưu: "Better than all others at this time."
Khuyết điểm: "The food wasn’t good and the service the palet wasn’t very good"
Khuyết điểm: "Late arrival from Cairo & last minute gate change added to confusion of time zone changes - was supposed to be 2&1/4 hour layover but I just made last call for DC departure."
Ưu: "Excellent food excellent services"
Khuyết điểm: "Not prompt and boarding wasn’t great .."
Ưu: "Inflight entertainment"
Khuyết điểm: "Boarding process did not respect travel privileges. Business and Star Alliance Gold members were shuttled en Mase with all other travelers. Process should be respected regardless of the destination."
Khuyết điểm: "Didn't get to travel. Will never fly Turkish Airlines again."
Khuyết điểm: "Turkish airlines should have accommodated the delayed flights by waiting for the passengers to make it to the gates especially if the delay was 3 minutes to catch the next flight. Then business transfer desk just gave the run around and finally rebooked me to Dubai instead of Abu Dhabi with a five hour delay"
Ưu: "One of my fave airlines now Great seats, services, staff Turkish coffee in the air!"
Khuyết điểm: "they keep the cabin a bit too hot, need to ask them all the time to make it colder"
Khuyết điểm: "Everything very comfortable. Boarding process could be improved with specific directions for passengers in each row on whether to board at front or back, rather than all at once from buses. Very few announcements for boarding process."
Ưu: "Food, crew."
Khuyết điểm: "Boarding process which did not use jetway."
Ưu: "The staff was friendly and an onboard meal was provided."
Khuyết điểm: "We checked in online the day before with seats together and the morning getting our boarding pass they changed the plane and 1 of our seats was changed to across the plane. Luckily the lady was able to get a pair seats sitting us together."
Ưu: "Crew, food, and beverages given were all excellent."
Khuyết điểm: "On our way back to US, we were kept in a small area with no air conditioner for one hour."
Ưu: "not much"
Khuyết điểm: "flight delays, lost bag, did not get delivered for over two days"
Khuyết điểm: "Flight was delayed. Not good food service."
Ưu: "The ride was very smooth and entertainment was good. Food was okay. Attenants were friendly."
Khuyết điểm: "Extremely hot no air conditioning. .and seats very cramped. This was unbearable."
Ưu: "Great experience whether I was going or coming. I loved it."
Khuyết điểm: "Waiting on the tarmac for the bus to shuttle us to the terminal. The limitation on carrying my laptop into the cabin. Having to check such expensive, delicate equipment under the airplane where baggage handlers couldn't care less about how they manhandle the luggage sucked."
Ưu: "Service was nice, crew was very respectful and the gift were well within accomidation"
Khuyết điểm: "Leaving the aircraft by stairs to the runway"
Khuyết điểm: "Hardly any leg space"
Khuyết điểm: "Missed connection and Turkish ground staff were horrible. Endless run around followed by insistence my ticket was worthless despite arriving on a late inbound Turkish airlines flight."
Ưu: "Foods and Services of Flight attendants ar so good.. The best flight service compare with the US flights."
Ưu: "Availability on movies to watch"
Khuyết điểm: "I've been flying to Greece for many years and this was the worst flight I've ever had! The flight was over packed. My fiancé and I did not get the seats I originally selected. Seats were so small and extremely uncomfortable. We had to wait for about 30' before we took off WITHOUT air conditioning!! That was miserable!!!! Last, I found HAIR in my food!!! Although, the flight we took from Atlanta to Instanbul was one of the best flights I've ever have taken. Mixed emotions.."
Ưu: "Limitations to 20 kg when travelling"
Ưu: "food was good, good entertainment, comfortable seating"
Khuyết điểm: "service was slow and inefficient"
Ưu: "Good meals, Free Drinks and more space than I'm used to on domestic carriers. would fly again!"
Ưu: "The food"
Khuyết điểm: "That the anytime snacks that was offered was not available for passengers"
Ưu: "The food was very good I thought and Turkish wine is great. Entertainment was also top class."
Khuyết điểm: "N/a"
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Khuyết điểm: "entertainment is poor no TV on the back seat only on top 1 film is shown for all."
Khuyết điểm: "My bag was lot on my way to Europe and was delivered 3 days later. My claim for the expenses was not processed yet. My same bag was lost when I arrived to Abu Dhabi. It's been one week and I didn't hear about it"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "Plane was clean. Crew was nice. Good breakfast."
Khuyết điểm: "No entertainment."
Ưu: "Good food great passenger service."
Khuyết điểm: "Having to take a bus to plane"
Ưu: "The fares were cheap and there was no mistaking we were in economy class: the seats were relatively uncomfortable, and the cabin seemed a bit out-of-date. BUT: for being economy class, legroom seemed above average. The food service was amazing, and cabin crew was incredibly attentive and friendly. I will absolutely look to fly Turkish Air in the future!"
Khuyết điểm: "The worst part of the trip: other passengers. Some of them were pretty pushy and aggressive, while others had somewhat dubious standards of personal hygiene."
Ưu: "Service and food"
Khuyết điểm: "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
Ưu: "Great entertainment system. Comfortable seats."
Khuyết điểm: "Nothing."
Ưu: "New plane, good entertainment system."
Khuyết điểm: "No choice on the food because the other option ran out."
Ưu: "I liked almost everything. The plane was clean and the seats looked new. Of course, space in the economy section can be tight but it is not worse than any other airline I have experienced. The entertainment was awesome with a wide selection of movies, tv and music options. I was even able to watch the primary debates LIVE from my seat which was amazing. The crew was amazing and very attentive. They made sure to provide us with whatever we needed and were always polite. This was the second time I have flown with Turkish Airlines and my experience was the same if not better this time around."
Khuyết điểm: "Leg room in economy line."
New 737 and seats too confining
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
Ưu: "Boarding was efficient and the crew were nice."
Khuyết điểm: "the seating is horrible. it was the tightest seating I've ever experienced."
Ưu: "Overall a nice and good flight"
Khuyết điểm: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Ưu: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Khuyết điểm: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Ưu: "Klm's consistantly high standards in everything they do."
Khuyết điểm: "Nothing"
Khuyết điểm: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Ưu: "Loved the smooth ride."
Khuyết điểm: "Bathroom was pretty nasty"
Ưu: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Khuyết điểm: "Flight was delayed, had to run to my next connection flight."
Khuyết điểm: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Khuyết điểm: "Crew members in Amsterdam were very rude and disrespectful"
Ưu: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Ưu: "No delay and nice staff"
Ưu: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Khuyết điểm: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Khuyết điểm: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Ưu: "Nice aircraft"
Khuyết điểm: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Khuyết điểm: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Ưu: "Lovely crew, very helpful"
Khuyết điểm: "N/A"
Ưu: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Khuyết điểm: "No downsides at all"
Khuyết điểm: "The flight was cancelled and had to be rerouted on United Airlines."
Ưu: "Crew was in a festive mood, the meal was unexpectedly delicious"
Khuyết điểm: "Seats ok, but could be more comfy"
Ưu: "Good comfortable seat with extra leg room. Pleasant crew."
Ưu: "Gaps between seats are very narrow."
Khuyết điểm: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Ưu: "Shirt flight but well catered, boarding was efficient and quick."
Khuyết điểm: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Ưu: "Good selection of movies."
Khuyết điểm: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Ưu: "Nice flight ...was comfortable travel ...good food.Thanks"
Khuyết điểm: "No such things"
Ưu: "Easy to board and easy flight."
Khuyết điểm: "Didn’t happen."
Khuyết điểm: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Khuyết điểm: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Ưu: "The food service was good and the flight attendants were friendly."
Khuyết điểm: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Ưu: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Khuyết điểm: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Ưu: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Khuyết điểm: "The amount of extras you have to click no to while checking in online."
Ưu: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Ưu: "staff was fine"
Khuyết điểm: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Khuyết điểm: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Ưu: "Loved the service...everything was excellent"
Khuyết điểm: "The bus class seat was a bit narrow at the feet"
Ưu: "Great food"
Khuyết điểm: "Sears we're toooo small"
Khuyết điểm: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Khuyết điểm: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Ưu: "No chargers or tv on planes"
Khuyết điểm: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Khuyết điểm: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Ưu: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Khuyết điểm: "What is there not to like about KLM? I cannot find anything."
Ưu: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Khuyết điểm: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Ưu: "Boarding was very efficient."
Khuyết điểm: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Ưu: "Service was good"
Khuyết điểm: "Delay"
Ưu: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Khuyết điểm: "Quite bummed the plane didn't have wifi / USB"
Ưu: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Khuyết điểm: "Quite bummed that the flight didn't have wifi / USB):"
Ưu: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Khuyết điểm: "55 minute delay was not welcome."
Very tight leg space in the cabin
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Ưu: "Feel like reacist Company"
Khuyết điểm: "I didnt like the treatment of the crew."
Ưu: "I loved the different features on the screen and the excellent. Customer service on this flights"
Khuyết điểm: "The space on the seat."
Ưu: "More leg room"
Khuyết điểm: "Space"
Khuyết điểm: "Seat recline was broken- wouldn’t hold position."
Ưu: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Ưu: "Everything! The service was exceptional!"
Khuyết điểm: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Ưu: "Incredible staff. Super polite"
Khuyết điểm: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Ưu: "Entertainment system failed repeatedly."
Khuyết điểm: "Entertainment system failed repeatedly."
Ưu: "The schedule and timing"
Khuyết điểm: "The airport, some of the crew, the aircraft seats, the entertainment system"
Ưu: "Late departure, dirty, staff not friendly."
Ưu: "The crew was very helpful in all respects."
Khuyết điểm: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Khuyết điểm: "Seat"
Ưu: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Khuyết điểm: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Ưu: "Amazing crews!"
Khuyết điểm: "N/A"
Ưu: "The cue lines per zone are a brilliant idea!"
Ưu: "The cue lines per zone are the most brilliant idea!"
Khuyết điểm: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Ưu: "Flight was delayed 4 hours with no explanation"
Khuyết điểm: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Ưu: "Food was ok."
Khuyết điểm: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Ưu: "Good food and service"
Ưu: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Ưu: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Khuyết điểm: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Ưu: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Ưu: "Food was Fantastic, Air France the Best on Air."
Ưu: "That flight have been short"
Khuyết điểm: "Fly attendants have been in hurry when they served snack"
Ưu: "The service was very professional."
Khuyết điểm: "Everything went well."
Khuyết điểm: "Screen broke half way through flight. Food was poor"
Ưu: "The quality of service from the staff and their courtesy. A great asset of the airline."
Khuyết điểm: "My luggage was left behind - this despite my being lifetme platinum."
Ưu: "The fresh bread and cheese."
Khuyết điểm: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Khuyết điểm: "The room between seats is unbearable."
Ưu: "Staff was nice"
Khuyết điểm: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
Ưu: "Staff was nice"
Khuyết điểm: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Ưu: "The crew was good and very good pilot's"
Khuyết điểm: "No leg room between seats"
Ưu: "Short, lots of leg space"
Ưu: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Khuyết điểm: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Khuyết điểm: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Ưu: "Movie selection was awesome! Food was good too."
Khuyết điểm: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Ưu: "It was a fine flight"
Khuyết điểm: "no specific feedback"
Ưu: "Croissants instead of pretzels was a nice change of snack"
Khuyết điểm: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."
Ưu: "Bar/Coctail service on AF was excellent."
Khuyết điểm: "Boarding area at CDG had almost nothing in the way of food and drink. Only one small Illy. Unbelievable in a major international airport."
Khuyết điểm: "To many announcements on a overnight flight."
Ưu: "Everything was great. Everything was good beyond my expectations and this is too much.. This makes experience simply unforgettable!! For example they have on board air-hostess specialized to deal and play with kids, even with another uniform!! Wooow !! And she was doing great with my 3-year old daughter."
Khuyết điểm: "Catering !!!!!! Meals need to be upgraded internationally to fit all tastes !! Travelers on board on route AUH-LAX are not all from Gulf or India or far Asia. Actually the majority are either from Middle East including Arabian Gulf counties and from United States. But menu on board is always splitted into two choices: One choice fits all and another fits only Indians !!! This would be a great favor if we are on board an Indian airliner, but not for Al-Etihad Airways !! And this is a true problem because any passenger from Middle East or Europe or America CAN NEVER eat that Indian meals which was served on board !! I’m a doctor.. You will have a diarrhea straight forward for the rest of the flight. It’’s hot spices mixed with anything pasta or chicken or vegetables and that’s it. That maybe so much tasty for certain group of people but in a restaurant not on board a flight on air. They are blocking passengers’ choices in food in the other option whatever it is. And situation may got worse if the only other option is for instance is meat because my wife doesn’t eat meat (she’s exceptional.. That’s right) but then she poorly can not eat any meal on board this flight and has to wait for the second meal after another 6 hours. Maybe she will be lucky and she can eat the only second available option for all because we all can not eat the first choice meal which is a must to be Indian. And here I’m specifying it. It’s Indian, not vegetarian meal. Vegetarian meal would be a nice choice acceptable to try for anyone. This must be considered!!! Passengers have nothing to eat except what air-hosts serve them for 16 hours !! So Al-Etihad should kindly know that not half of its passengers on board are Indians. And even Indian passengers they eat our middle east dishes and they find all tasty ! Thanks Appreciate this opportunity Dr. Karim Ali"
Khuyết điểm: "Everything was great"
Ưu: "I flew economy Melbourne > Abu Dhabi and then Abu Dhabi to Melbourne. The first leg of the flight was great, the flight wasn’t full and I had a whole row to myself. The flight attendant even gave me some tips to ensure nobody sat there. This flight was on an A380 so the plane was large and it felt spacious."
Khuyết điểm: "There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad."
Ưu: "Good news, the checking in process was so delayed as there were so many people, they made sure all who checked in, got on the plane, no hitches on the lugguages either. I got my lugguage in Singapore."
Khuyết điểm: "JFK to Singapore through Abu Dhabi. The checking in process at JFK was a mess, it was a full flight. There were many people, trying checking in. Two lines, (1) checking in. (2) checked in, dropping off bags. Some of us who had checked in online was trying to drop off bags only. After waiting 1.5 hours, this line isn't moving at all, while the checking in line was moving. Tried telling the gentlemen in charge who worked there that the checked in line dropping off bagguage was not moving, he didn't really care, they made all kinds of excuses saying other people were waiting, so they were completely clueless as to what was going on. I have never experienced this ever and I fly massively each year. First and last time in Etihad. JFK to Abu Dhabi is a good 13 hour flight. NO SNACKS. SG/BA, or any other airline really has nice sandwishes, ramen, chocolate, cookies, chips. Etihad has NOTHING. Not that I snack but still with a 13 to 14 hour flight, airlines should have something to eat during long flights. Really. Etihad who brands and advertises brilliantly, was extremely disppointing to actually be on the flight."
Ưu: "787 comfort /"
Khuyết điểm: "Limited movie selection/ outdated newspapers/ food quality"
Khuyết điểm: "Tv Options"
Ưu: "Good and crew were very goid"
Khuyết điểm: "Seats were very hard and very cramped for such a long flight"
Ưu: "Flight was empty so had enough room next to my window seat"
Khuyết điểm: "The food was an express snack! For a 2.5 hour flight, I think it’s seriously a shame!"
Khuyết điểm: "Boarding not good no line turebel"
Ưu: "The flight was comfortable even though it was full. Punctual too."
Khuyết điểm: "Not able to check in on line. Had to queue for 50 minutes at the check in desk. The passport control was almost as bad . I arrived at the airport 1 hour and 45 minutes before departure. By the time I had check in and pass through passport control and security it was just 20 minutes until flight departure time"
Ưu: "Clean aircrafts, average leg space and nothing less in services then what you get from other airlines as well."
Khuyết điểm: "I found crew members bit rude to few customers. Crew members need bit more training in handling pressure on the flight. Also i noticed biased approach of crew members towards customer in comparison to the well dressed and not so well dressed customers."
Ưu: "Aircraft, crew, comfort, ground staff."
Khuyết điểm: "Food and entertainment are average. Movies are old."
Ưu: "Prompt departures and arrivals"
Khuyết điểm: "Lack of leg space and the food"
Ưu: "the nice crew- the relative speed of boardinf"
Khuyết điểm: "compared with Emirates, the movies/Tv choices are very limited and in addition, only available -after take off and stop being available 30 min before landing. very disaappointing compared with emirates when we can start watching content from the minute we are on the plane until the very last minute. also, the plane had very limited space dedicated to stretch legs compared to other A380 from other companies."
Khuyết điểm: "Not happy with Etihad Checkin counter desk at Ho Chi Minh Airport. The person at the baggage drop off desk wasn't helphul at all. Being ignored for 30 minutes. I believe that this person needs to be trained in order to know who needs to be helped first as he worked at that particular counter for people who already Checkin online."
Ưu: "The entertainment is good but there could be a better selection."
Khuyết điểm: "It took 2 hours to check in, literally was going to fall over but the time i got to the desk. There was a small child who screamed for about half of the journey."
Ưu: "Great cabin staff"
Khuyết điểm: "Uncomfortable. Entertainment was unwatchable. In physical pain from poor seating."
Khuyết điểm: "I checked in at Hyderabad and the check in staff were more than unprofessional. First they said my carry on bag and laptop bag should be no more than 7 kgs which was wrong. Later when I asked them to show the baggage restrictions, they went back saying it's okay. I had only 1 check in bag and it weight 1 kg more. I thought they would allow it since I had only 1 check in bag but they made me take out that extra kg and check in my carry on as second bag. Finally I asked for an aisle seat and they said the flight was full. But when I boarded the IAD flight I was rather surprised to see quite a few aisle and window seats. So rather than being a great experience, I would say it was a mediocre one because of the Hyderabad staff."
Ưu: "Upgraded with miles for the long leg Melb to Abu Dhabi. Flat beds tight both length and width for me at 6ft 3inches. I slept fitfully for 7 hours. Food seemed better than my last experience of their business class."
Khuyết điểm: "Seats still narrow and firm. Rather noisy, a 777, appreciated my Bose quiet comforts..."
Khuyết điểm: "The flight almost landed in Bahrain but the captain decides not to and the excuse was bad weather. So he just turned around and went back to Abu Dhabi. There was no plane for people to board Abu Dhabi and were left stranded. Thankfully the airport staff re-booked everyone immediately and dealt with the situation efficiently in a professional way. I was delayed by at least 8 hours. There was no email from Etihad about the canceled flight or an apology. It was a bit disappointing given that they are my favorite airline."
Ưu: "The staff were so helpful and friendly. Such a lovely bunch"
Khuyết điểm: "The temperature in the plane was too high ie it was too hot and not enough drinks given out"
Ưu: "I thought 11 thousand dollars for 2 of us to fly was way to dear business class there was not a lot of room. Was my own fault I thought I was going on a380 but I woukd think twice about booking again for that price not worth it."
Khuyết điểm: "Small seats-space limited."
Ưu: "In flight entertainment"
Khuyết điểm: "Air con too cold"
Ưu: "Flight was on time, food was average ."
Khuyết điểm: "Crew was bit rude"
Ưu: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Khuyết điểm: "N/A"
Ưu: "That me and my son had a extra seat each"
Khuyết điểm: "Wasn't served any food at all. And I had to go and get my own water from the staff"
Ưu: "The service onboard was great, the crew were attentive and looked after the passengers."
Khuyết điểm: "The Boeing plane had very restrictive movement while seated. It was especially difficult when eating on the plane you could not cut your food due to the space restriction with fellow passengers."
Ưu: "The was very poor they even offer use a drink on the first flight waited 15 mins for a coke that was died when the Gabe it"
Ưu: "It is an overrated company. Does not desrve its fake reputation."
Ưu: "Only inflight entertainment"
Khuyết điểm: "No one told me or suggested me of asking for accomodation as I had stopover for over 15 hours. Staff made an excuse and blamed ticketing agent. Even Kayak.com did not suggest this. Had to spend couple of hundred dollar for accomodation . Not happy at all. First time experience with flight and booking agent is very unsatisfied. Thank you though"
Ưu: "Cheapest fair"
Khuyết điểm: "We have cancelled the trip on some personal problems online on kiwi.com, called twice also but till date no action is taken. Neither we got refund nor tickets got cancelled, eventhough we have cancelled tickets 3 days prior to start of our trip"
Ưu: "Really nice crew and helpful. Food excellent"
Khuyết điểm: "Older plane and a bit cramped for a longer flight"
Ưu: "I liked the flight from abhudhabi to hyderabad"
Khuyết điểm: "On board staff not responding not friendly"
Ưu: "Great service, good economy food also, lots of wine. The entertainment package was really good."
Khuyết điểm: "-"
Khuyết điểm: "Nothing. Everything was perfect."
Khuyết điểm: "only one meal served on flight Manchester to Dubai, had to ask many times to get drinks."
Ưu: "Decent plane Decent food Decent service"
Khuyết điểm: "Abu Dhabi Airport Is The worst! Going through the transit area is hell. The wall of people extended out of the hall and up the stairs. Shear hell"
Khuyết điểm: "The cupcake served was eaten by some animal before opening. Have lodged complaint and may send them video."
Ưu: "Entertainment good variety."
Khuyết điểm: "Poor service this time. Been with Etihad many times, always been 1st class service. This time was poor. Came round once with food and drinks, followed by coffee later...not the usual standard."
Ưu: "Nice meals, good entertaintment, comfort sleep"
Ưu: "Etihad gives you lots of food and makes sure you never go hungry. The Air hostesses were fairly helpful even thought it was the early hours of the morning and the entertainment was fairly diverse but could be better. Having USB ports to charge your phone and their devices is fantastic."
Khuyết điểm: "The seats were small and very little leg room. It was not very comfortable and very hard to get some sleep considering it was an 11 hour flight overnight."
Ưu: "Entertainment during flight was good So was flight attendants. Good mannered cabin crew"
Khuyết điểm: "Received luggage 3 pieces after 1 day of delay and 4th piece on 4th day Rest was ok Bus transport to and fro from planes Could be due to peak load"
Ưu: "Gets you where you need to be"
Khuyết điểm: "Broken entertainment, very uncomfortable seats, a feeling that economy is not that important to them despite the fact tickets are not exactly economy! Horrible dated beige colours everywhere and dated planes"
Ưu: "I managed to find a MUCH cheaper deal through Kayak, cheaper than directly through the airline (£200 cheaper in fact!), which was a great start to the trip. I was emailed a confirmation that my booking had been accepted through the airline within minutes, and it was easy to workout how to check myself in. Then I had zero hassles on the flights, so I'm really pleased with the service. I was even lucky enough to have a whole row to myself on both of my flights from England to Australia, which on a +24hr flight can be an absolute godsend. Staff were all friendly even encouraging us to move to alternate seats given there was sufficient space. The air crafts were tidy and it was easy transitioning from each connecting flight. Absolutely no hassle at all."
Khuyết điểm: "The only points were that the inflight entertainment from Manchester to Abu Dhabi was a tiny step below standard but great choice in terms of films to watch, my second flight was on an A380 so there was an obvious difference in design standard between the 2 planes making the first flight less desirable, and the food was OK at best. On one of my flights I didn't eat the heated meal, any sides and only ate some of the dessert given the flavour was quite poor. An airline could do to raise the taste bar standard."
Ưu: "the Kul-Auh was fine on the A330, food average."
Khuyết điểm: "Refreshment service was minimal"
Ưu: "I was more than pleasantly surprised by the level of service, comfort and food on this flight. I typically dread these long haul flights, but this was actually a pleasant experience. The fold flat seats are comfortable and roomy, the food and meal service, when you want it is convenient if you wish to dine on your schedule, not the airlines and the general high level and friendly service was much appreciated. The "lounge" space they have between the first and business class cabins is fantastic; its a small bar like area where you can get out of your seat and chat with other passengers, watch news, read or whatever, and not be confined to your seat. Overall a great experience, Arrived having slept, eat and drank well."