Tìm chuyến bay giá rẻ tới New York LaGuardia

"ANA is great"

Ưu: "Crew service is good!"
Khuyết điểm: "The seat is really cramp and tight!!"

Khuyết điểm: "These are the friendliest and most helpful people in the business! They are my new go to from now on!"

Khuyết điểm: "On time and comfortable"

Khuyết điểm: "the seats are not reclined, not comfortable at all"

Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"

Ưu: "Crew was awesome, super attentive and friendly."
Khuyết điểm: "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"

Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."

Ưu: "Crew was excellent, great Japanese culture on display, overall travel seemed much more relaxed and peaceful compared to the typical US airlines."
Khuyết điểm: "More western food options, better selection of tv shows for entertainment"

Ưu: "The crew was very good."

Ưu: "Good"
Khuyết điểm: "Good"

Ưu: "japanese airlines food is always better than u.s. airlines. service is also very courteous."
Khuyết điểm: "disliked their entertainment system. no varieties in movies, and interface was a bit annoying as you could not see a visual menu of all movies and had to keep scrolling line by line to get to the next movie."

Ưu: "One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!"

Ưu: "Everything"
Khuyết điểm: "Nothing"

Ưu: "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."

Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"

Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Khuyết điểm: "Cabin was too warm. Seems there is no way to adjust temperature /individual air flow on a 777-300."

Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."

Ưu: "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
Khuyết điểm: "They need some vegetarian options for meals."

Ưu: "Staff was great and both the terminals and onboard"

Ưu: "I enjoy ANA and choose to fly with them, normally a good flight"
Khuyết điểm: "All our issues were another passenger, not ANA’s fault"

Khuyết điểm: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."

Ưu: "Great service, great flight"
Khuyết điểm: "Warm not much as."

Ưu: "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"

Ưu: "Nice 777 plane, good snack"

Ưu: "The in-flight entertainment is fantastic, always loaded with new movies to watch. The same free drinks (beer/wine/etc)"
Khuyết điểm: "The boarding was terrible. They called for groups, asked everyone to form 2 lines, but after the lines were formed, closed one boarding lane. Some people were late to board for first-class, causing even more boarding delay and chaos. There were 5 crew at the boarding gate just standing and watching. I selected a seat closer to the rear of the cabin, which received much worse attention than any other flight with ANA. I didn't get asked for a drink until very late, and the second time around there were almost no drink selections available. My seat was also broken and would not recline. Aside from the actual airline, the passengers in the rear were very inconsiderate. There was a big family with several children running around/crying/playing with seat-back trays the entire 11+ hour flight. Again, this is not entirely the fault of the airline, but it was a discomfort."

Ưu: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!"

Khuyết điểm: "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."

Khuyết điểm: "Salad and fruit came Frozen"

Ưu: "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
Khuyết điểm: "Limited entertainment options for kids."

Ưu: "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."

Ưu: "The crew was always around if you needed anything."
Khuyết điểm: "Wifi was slow, expensive, and you’re limited to 100MB instead of unlimited & luggage people broke my top handle on my suitcase, so it’s pain to move it around now."

Ưu: "The crews on ANA (Flight Attendants) are the hardest working, most polite and service oriented of ANY carrier I can remember. When the cabin lights are ON, the crew is hustling to keep the passengers occupied and chewing. Free Beer, Wine and mixed drinks in Coach! Every Service - Snack, Drinks, Lunch, Dinner, Coffee/Tea, Second and Third rounds of drinks includes a cold towel to wipe your face and hands and most important, trash is collected promptly EVERY single time. WOW. I noticed that Flight Attendants take notes on sleeping passengers for every major meal service, and they take the time to revisit those customers when awake to check they might have wanted to be fed. I also noticed that the crew has special double sided tape to pickup crumbs and spills in the aisles so grime is not tracked into the carpet. Dont be surprized to see a flight attendant cruising the aisle after dinner with a soft cooler full of small vanilla Hagen Daz cups..."
Khuyết điểm: "We flew from Bangkok to Washington Dulles with a connection in Tokyo. Snow in Japan caused crew shifts to max out and ultimately a dramatic change in flight departure. (Guaranteeing a missed connection) This caused multiple downstream challenges. 1. Original flight was scheduled for 00:30. (Half Past Midnight), rescheduled flight was scheduled for 12:30 (Half Past Noon) For Americans unused to a 24 hour clock, this made emails From ANA very difficult to wrap your mind around. Was it a typo? What happens when you miss your connection? (Turns out weather delays do NOT result in accommodations or meals being provided) Rescheduled flight should have been for 1231 with (AM/PM in Parentheses) 2. For passengers who spent their vacation/trip near the equator, the prospect of spending the night in snowbound Tokyo was simply not addressed in the cancellation email. The better option was to stay in your original point of origin and make the connection in one day, but email has NO telephone number for passengers to call to make these arrangements. (We ended up calling a toll California telephone number to be sure we got an English speaking agent) 3. Many SE Asian departing cities have a crazy baggage weight policy that allows for Two bags of 25 Kilos each , but if you have a single bag that weights 32 Kilos, you must pay excess baggage. Although the policy may NOT be specific to ANA, there are hundreds of folks of all nationalities repacking suitcases on the floor of the airport, to try to meet the regulations. As a traveler I understand this, but as an ANA customer it makes no sense, especially when the ticket agent cannot charge the overage to a credit card at the ticket counter. Instead sending you to a different location then waiting for you to return with a receipt. Its a huge scam and ANA can do better communicating the rules to passengers via email or their web site. Nothing starts a long trip off worse than arguments over arcane rules. 4. Changing a return flight arrangement as a result of weather happens at the last moment, but seat assignments apparently could not keep up. I would rather NOT fly than face a center seat in coach for 14 hours. I cannot explain what happened, but repeated attempts at advance check in showed NO assigned seats available, the ticket and gate agents could not improve on this, but BOTH flights ended up having empty seats and in the end we stressed for nothing. ANA must be able to do better, improving their IT systems to make advance seat assignments possible no matter how challenging the problem of "equipment" and other changes in the face of a canceled flight."

Ưu: "Comfort was good"
Khuyết điểm: "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"

Ưu: "The attendants are all courteous and respectful."

Ưu: "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."

Khuyết điểm: "Seats in economy were narrower than Eva Airlines"

Ưu: "They came around often to see if we needed water or anything. Food was good."
Khuyết điểm: "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."

Ưu: "Meals are excellent at Nippon, stewardesses so helpful and charming."

Khuyết điểm: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"

Ưu: "Great service"
Khuyết điểm: "Film selection is ok."

Ưu: "Food was good, the crew were kind, nothing less than one expected and nothing more either"
Khuyết điểm: "Not much of a choice when it came to films"

Khuyết điểm: "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"

Ưu: "Flight from Chicago had lots of leg room, Attendants are great!"
Khuyết điểm: "Maybe come around more often with water/drinks and offer more movies and food choices."

Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."

Ưu: "Good service."
Khuyết điểm: "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."

Khuyết điểm: "kayak should let you know when buying the ticket that the first portion of the flight codeshare with united express doesn't cover a second bag I called ANA they said i could bring two so I did but I was charged 100 dollars for it even though it was an international flight with ANA also united express shattered the outside of one of my checked bags so I paid 100 dollars to get a 50 dollar suitcase BROKEN UNITED won't respond to my inquiries. I am very disappointed."

Ưu: "Onbaord Crew hospitality"
Khuyết điểm: "Poor ground handling by narita staff. By bus from terminal to plane. Mixed with economy pasaangers. Chaos from bus to plane. All passangers exposed to freezing cold weather at narita aiport outdoor."

Ưu: "All good"
Khuyết điểm: "nothing"

Ưu: "Amazing crew, super hospitality, conformable sit"
Khuyết điểm: "non for now, may later after much observations, other than that.. it was a great experience flying with Qatar airways.."

Ưu: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Khuyết điểm: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."

Ưu: "Amazing"

Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"

Ưu: "Amazing service. Incredible comfort."
Khuyết điểm: "Nothing"

Ưu: "Good service by crew."
Khuyết điểm: "Online check in was not working which meant long line to check in at airport."

Ưu: "Food was ok"
Khuyết điểm: "There should be someone to guide for connecting flights"

Ưu: "crew was so kind and lovely with our daughter"
Khuyết điểm: "food was fairly rough from Doha and the wine options in economy on all flights were terrible"

Khuyết điểm: "As with all economy seating...it is cramped"

Khuyết điểm: "Qatar Airways are the best"

Ưu: "Great food and service. I like the short layover / transit time."
Khuyết điểm: "Multiple security from Doha to Chicago. One should be sufficient."

Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."

Khuyết điểm: "Delays twice which cost me lots of stress and taxi $"

Ưu: "Departed on time. Courteous staff."
Khuyết điểm: "I had a continuing flight in first class but was not allowed entrance to the first class lounge."

Khuyết điểm: "The seats are smaller than other airlines.My entertainment system stopped working mid-flight on a 16 hour flight from Doha to LAX.Food portion is not enough. No hot towels on boarding, no welcome drink or snacks. Food is served only twice on a 16 hour flight.Rude immigration officers"

Ưu: "Seats are great!"
Khuyết điểm: "The food options were not that good this time."

Ưu: "On line flight experience"
Khuyết điểm: "The food has to improve especially they have to provide fresh food"

Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"

Ưu: "Great"

Ưu: "Attention to detail. Very professional."

Ưu: "Service basically. For such a long haul flight they did everything they could to make it comfortable."
Khuyết điểm: "They could have checked the bathrooms more often as trash bins were very full."

Khuyết điểm: "Nicmze clean aircraft with goods legal room in economy"

Ưu: "Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service."

Ưu: "everything"
Khuyết điểm: "Nothing"

Ưu: "The wider space between all seats and the selection of the food"
Khuyết điểm: "Nothing at all"

Ưu: "Food, entertainment options, comfortable seats, warm blankets"
Khuyết điểm: "My volume did not work well on the entertainment system."

Ưu: "Airport was pretty impressive,"
Khuyết điểm: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."

Ưu: "clean airline, modern airplanes, good food, friendly service"
Khuyết điểm: "Nothing not to like. Spacing between seats is a little tight for med-tall passengers. Food service was slow. few/Infrequent additional beverage & snack visits."

Ưu: "Good, attentive service by the crew."

Ưu: "Boarding was very ease and helpful for my family while I was traveling with kids I appreciate that fact that customer service at boarding was reached out to my wife to help and make us feel great thru the process thanks"
Khuyết điểm: "No comment"

Ưu: "all"

Ưu: "They make you feel like a person"
Khuyết điểm: "Nothing"

Ưu: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."

Ưu: "On board crew are excellent."
Khuyết điểm: "Ground staff requires training specifically on communication related to boarding. Travelers were confused as to what zone is boarding at a given time as there were no announcements. Pathetic boarding process."

Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."

Khuyết điểm: "Almost missed my flight. I had to take a bus, go through a transfer check, and then take a train to the gate, which got me there so late (even with running) that they were calling my name (and a few others) over the loud speaker."

Khuyết điểm: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"

Khuyết điểm: "no one came to help even after asking for assistance"

Ưu: "Crew was great; plenty of space to stretch out"

Ưu: "The crew were so nice. But flights are very long, and coach is incredibly crowded & uncomfortable. Beverage service is frequent and generous with a good variety of fruit juices, soft drinks, red or white wine, etc."
Khuyết điểm: "Using the video screen is a mystery tour - badly programmed. The Doha airport is an architect's Ego Trip and badly laid out, extremely long walks to get anywhere, ferocious prices for anything (carry snacks for your layover!). The smoking lounge doesn't even have a proper exhaust system so smoke permeates the terminal in the vicinity. Plus 4 bar stools hogged by rude, arrogant young Arab men who have NO respect or consideration for elders, disabled, etc. Incident with boarding passenger in Saigon was VERY badly handled & delayed departure over an hour, risking connections for a number of passengers. They cannot handle things well, yet crew is basically nice, kind. Food is AWFUL; saving grace is fresh fruit, roll & butter, yoghurt - the nice little side dishes."

Ưu: "Seat space. Stevice. Terminal."

Ưu: "Leg room. Free booze. Personalized attention"
Khuyết điểm: "The thought of flying American carriers afterwards"

Ưu: "Food, crew, in flight services and entertainment were amazing. Definitely recommend this airline for trans-atlantic flights."
Khuyết điểm: "I flew on the Boeing Dreamliner which is pretty loud. I recommend noise cancelling headphones or earplugs."

Khuyết điểm: "The flight was delayed by an hour which made us muss our connection transfer flight. E then were expected to fly the next day which I refused to do as I was a bridesmaid for my friend that evening so had to be there on Friday"

Ưu: "I miss the flight beacous of the gate agent the don't now what the doing I was coming from Washington to Dubai I just need to transfer my bags to this flight and the say ohh we canot do that it was unprofessional people I'm sorry so I book another flight from Dubai to Baghdad"

Ưu: "The food"
Khuyết điểm: "My seat did not incline"

Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."

Ưu: "Good boarding. Nice flight attendants."
Khuyết điểm: "Economy seats were too close to others. Entertainment displays on 777 planes didn't react well to touch. Too many large roller bags allowed on plane. Arm rests on A330 and 777 wouldn't go all the way up."

Ưu: "Great food, Comfy, Great staff. Usual I dont review but really enjoyed those 4 flights with Qatar"

Ưu: "Excellent airline. Great experience. Easy. Professional. Efficient."

"The crew was exceptional"

Ưu: "Crew was very uncouth and very foolish. The steward insisted that I sit in a row with another elderly pax, though rows after rows were vacant and social distancing could have been enhanced"

Ưu: "Some crew members are not helpful with simple requests, not even an update about the request from multiple employees. Used to consider Emirates the best in hospitality. Food was awful on some parts of the journey."

Ưu: "So so"
Khuyết điểm: "Food is junk."

Ưu: "Great seats, great crew."
Khuyết điểm: "Was not anything too exciting on Entertainment with regards to movies, but personal choice really."

Ưu: "ICE"
Khuyết điểm: "Attendans have been impatient, nervous"

Ưu: "Yes comfortable flight"
Khuyết điểm: "Toilets to be checked for cleanliness more frequently."

Ưu: "Nothing"
Khuyết điểm: "Customer service. My spouse was very sick we couldn't go and they wouldn't help us"

Ưu: "Easy transit. Plesant crew."
Khuyết điểm: "Not much to add for an economy flight!"

Ưu: "The entertainment is fantastic"
Khuyết điểm: "The crew, not very hospitable"

Khuyết điểm: "The seat recliners didn't work for 3 of our seats. The buttons were so hard and were not functional. 2 of the crew members were NOT welcoming while others were. Not expected from Emirates."

Khuyết điểm: "Shorter flight"

Ưu: "Same as first trip but this time the manager gave us some crackers and chocolate because we asked her to give us something to eat"
Khuyết điểm: "Same as first trip but this time we were more mad and the food was like rubber we told the manager and she brought us some of the crews food and we still didn’t have any food because it smelled rotten"

Ưu: "Hospitality, service, crew and everything was well"

Ưu: "very good as expected"

Khuyết điểm: "Broken seat levers, out of order headphones"

Ưu: "Great flight"
Khuyết điểm: "No"

Ưu: "All great!"

Khuyết điểm: "The airline’s insistence on keeping a passenger limited to only one carry on bag and then weighing to make sure that each carry on item was only 7 kilos was just plain ridiculous."

Ưu: "The relaxed environment and the crew are amazing"
Khuyết điểm: "Some snacks between the food service"

Ưu: "I love God Father Trilogy. And Emirates has all of it !! Just amazing. And there are also another series like Marvel & Fast/Furious etc. I want actor series like the movies that DiCaprio starrs."

Ưu: "Almost everything!"
Khuyết điểm: "Couldn’t find anything to really complain about other then had to go and ask one of the stewards to get the drink I asked for that hadn’t come."

Ưu: "Price, comfort, ice, food and drinks"
Khuyết điểm: "I just don’t like discomfort of others moving their seat back."

Ưu: "I was very pleased with the service and customer care the airlines displayed."

Ưu: "Best food on a plane I have had yet"

Khuyết điểm: "it was late and it was not informed until we all sat."

Ưu: "Easy, friendly and comfortable."
Khuyết điểm: "Last row seats so was a bit noisy. But nothing too bad."

Ưu: "Not much."
Khuyết điểm: "- Seats in bad shape - Dirty bathrooms. Ran out of soap and other supplies and did not refill - Horrible food - Cabin crew was not friendly"

Ưu: "The excellent service and the very attentive cabin crews."

Ưu: "Everything"
Khuyết điểm: "No"

Ưu: "Overall experiance."
Khuyết điểm: "Nothing"

Ưu: "I was upgraded to business class because I am a frequent flyer. Everything about this flight was perfect. I give this 10/10"

Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."

Ưu: "Customer service, amenities like socks, sleeping mask, free headphones and free drinks were all excellent part of the trip."
Khuyết điểm: "I'm a reasonable we'll traveled man who always flies economy class (unless I get a free upgrade or a great price to upgrade at check in). This is the most uncomfortable, cramped, and smallest seat I have ever flown in...first time flying Emirates...I certainly would never fly again and actual am haunted by the idea of the return flight in 10 days. Not worth it! I'd rather deal with possibly getting dragged off a United flight!"

Ưu: "the food was wonderful, the economy seats were comfy, and the service was superb. I really liked being able to watch movies and listen to music w/o a charge."

Ưu: "Nice comfy and roomy seats. Excellent service."

Khuyết điểm: "16 hours transit in dubia without any service."

Ưu: "USB chargers at every seat Plenty of entertainment options and new movie releases Good food Tidy bathroom Extremely pleasant air hosts and hostesses"
Khuyết điểm: "Being in Economy Class. The difference between Economy and Business Class is worlds apart"

Ưu: "Comfortable and Well cared for during the flight"
Khuyết điểm: "Wheelchair help in Dubai is horrible. They need a disabled or aged person on their staff to understand our problems Too many carriage changes and unnecessary location changes. We do not need a guide to understand where to go and lead us along. We need physical help."

Ưu: "GOod food and prompt"
Khuyết điểm: "Lost baggage and no compensation or communication about whereabouts for 4 days. Expensive layover hotel with poor service"

Ưu: "The boarding process was smooth as was finding my luggage after arriving in NYC."
Khuyết điểm: "The entertainment system did not work for about an hour and they had to fix it. It took the crew a while to start troubleshooting it. A few people had to complain before they did anything. The quality of the food on Emirates has greatly decreased recently. Their wifi on flight is terribly slow and they require you to pay $1 for it."

Ưu: "Everything Emirates is the best"

Ưu: "Excellent crew and entertainment"
Khuyết điểm: "Restrooms needed cleaning And Boarding were unorganized"

Ưu: "Communication on phone prior to flight regarding baggage allowance & other matters was handled promptly & efficiently by friendly & knowledgeable phone agents. Ground crews in airports & at gates most friendly & efficient"

Ưu: "Very organized boarding"

Ưu: "First class service in economy."
Khuyết điểm: "The head phone jacks in the arm rests need to. E replaced. I had to frequently jiggle it to get good sound."

Ưu: "Overall good"
Khuyết điểm: "No Tamil movies"

Ưu: "ICE"
Khuyết điểm: "Delay in leaving the plane even I were seated first raw!!!"

Khuyết điểm: "I loved it"

Khuyết điểm: "The terminal was freezing and the plane was freezing. I asked a flight attendants if she could adjust the thermostat but she said she couldn't. Then they came around selling blankets. After all the inconveniences the least they could have done is give them for free Ni had to pay $10 for two flimsy blankets. Is that why they keep the a/c so cold? Disgusting."

"They made us check carry ons despite the entire aircraft overhead space being empty"

Ưu: "the crew took very good care of us"

"Departed 25 min late with no explanation. Arrival time was very off due to late departure but would have appreciated a better estimate."

"I liked the timeliness of the departure and arrival, and the crew were good. The turbulence was rough, though."

"The whole experience was great. Boarding is so orderly. The staff is super helpful. The wifi works great the whole flight so I was able to text for the entire flight. The best part was that it was orderly even when we were exiting the flight."

Khuyết điểm: "The crew wasn’t super friendly but they were nice."

Ưu: "Not much"
Khuyết điểm: "Crew kept bumping me in flight. Deplaning took too long."

Ưu: "The staff were awesome!"
Khuyết điểm: "no covid-19 precautions were taken."

Khuyết điểm: "Boarding from rear to front."

Ưu: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"

Ưu: "The crew very professional. My flight was on time."

Khuyết điểm: "Great flight all around."

Ưu: "left on time and arrived on time"

Ưu: "Well organized and easy to check in."
Khuyết điểm: "No"

Ưu: "Nothing"
Khuyết điểm: "Idk terrible flight experience with delta"

Ưu: "Lift off and landing was excellent"
Khuyết điểm: "Nothing"

Ưu: "Crew was very good."
Khuyết điểm: "Seat assignment at gate was inconvenient b/c jt dissuades you from taking a bathroom break before the flight. They can't prefer that you go on the plane."

Ưu: "The free movie/entertainment system"
Khuyết điểm: "Leg room limited, but seats were ok"

Khuyết điểm: "food options"

Ưu: "The ceew"
Khuyết điểm: "Unorganized boarding and 6 hour delay from expected departure time."

Khuyết điểm: "Flight was cancelled after multiple delays and waiting 8 hours"

Khuyết điểm: "The airport."

Khuyết điểm: "Delays due to Democrats not making deal"

Ưu: "Arrived on time and smooth flight though it was completely full"

Ưu: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."

Ưu: "Overall Service!!!!"
Khuyết điểm: "People Should Use The Overhead Bins Next To Their Seats, "Not Someone Else's", Thank You Very Much"

Ưu: "Everything"
Khuyết điểm: "No chicken sandwich."

Ưu: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Khuyết điểm: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."

Ưu: "The take off and landing were very smooth and the crew was nice."
Khuyết điểm: "Crying baby aboard"

Khuyết điểm: "My flight was delayed, which would have caused me to miss my connecting flight. The customer service person was not at all helpful, and told me there were no other flights available on any airline until the next day. However, I was able to go online and book another flight immediately...which means that she was either being disingenuous or actively undermining efforts to get me home in a timely fashion. Very disappointing and as a SkyMiles member would have thought there would be some level of common courtesy dealing with a non-weather related delay that drastically impacted my travel plans."

Khuyết điểm: "The connecting flight from Atlanta to NY was rescheduled for an hour and fifteen minutes later, boarding for the delayed flight started late, closed doors were another 20 minutes late, spend another hour or so waiting for confirmations, during which no AC is on because of a malfunction on the plane with the electricity unit. Due to rough air conditions, no in-flight service, or very limited one - and all of those are fine by me, and not the airlines' fault at all. But then, during all these unexpected conditions, I can't even use the in flight entertainment system as i use Bluetooth earphones, and to get earphones I have to buy them for 2$. To earn excellent service, inspite of all the delays, AC malfunction and unpleasantness all you had to do was give those 2$ earphones for free. I have another flight with SkyTeam coming up and I do hope it won't be as unpleasant as it is a much longer flight."

Ưu: "Snacks, cleanliness and crew"
Khuyết điểm: "N/A"

Ưu: "The flight was probably only half booked, the crew was awesome, very attentive and accommodating. Legroom at seat 13A was plenty. Also the fact that messaging is free is convenient."
Khuyết điểm: "No food to purchase. The flight was over dinner time. Boarding - the ground staff’s announcements weren’t very intelligible."

Ưu: "The crew did the best they could under the circumstances."
Khuyết điểm: "The flight was scheduled for 7:45 pm. Due to the storm the day before, my flight out of Miami was cancelled and I was told that the flight out of W Palm Beach was my only option. I paid $150 for an Uber at 4 pm. At 6:37, I got an email with news of a two hour delay. I would’ve appreciated an earlier notice. But much worse was the boarding experience. As half the passengers had boarded, someone announced that we had to have everyone boarded and seated in 5 minutes, or else the crew would time out, and we’d have to stay in WPalm. This set off a frenzy, with seated passengers yelling at the people boarding to hurry!! I was told by the pilot while exiting in LGA, that we made it by 30 seconds! It could’ve been handled so much better!"

Khuyết điểm: "Delayed for no reason"

Ưu: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Khuyết điểm: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"

Ưu: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Khuyết điểm: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"

Ưu: "Great trips notifications"

Ưu: "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."
Khuyết điểm: "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."

Ưu: "Please call me. Why did you double charge me? I took my parents for a trip and you charge me 2 twice?? Call me 416 888 4387"
Khuyết điểm: "You charge me twice. Call me 416 888 4387"

Ưu: "Got lucky, and got an upgrade!"
Khuyết điểm: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."

Ưu: "Pleasant crew, newer plane, and very efficient travel time"
Khuyết điểm: "The boarding process was extremely slow, "Comfort Plus" seats in the smaller regional jet were definitely not worth the upgrade."

Ưu: "Crew did an outstanding job"
Khuyết điểm: "No entertainment"

Ưu: "Pretty much nothing"
Khuyết điểm: "Delta. They just hate their passengers"

Ưu: "Overall the service was good. Boarding was very organized"
Khuyết điểm: "There was a disturbance among 3 other passengers. A member of the crew was in the process of making arrangements to move my husband and myself to put some physical distance between these passengers. I issue is that at no time did he discuss this option with us. He was instituting the move when the male passenger stated he did not want to move"

Khuyết điểm: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."

Ưu: "The Delta cookies that were offered as a snack"
Khuyết điểm: "I don't understand why there's always a lack of space when the flight is full. Were the aircrafts not designed to accommodate a full flight's worth of luggage? anf then when I went to go to my seat, the air stewardess told me to progress down the aisle so someone that they knew could pass through, causing a delay in me getting to my seat as well as losing my overhead luggage space as someone else passing utilized it instead. Now I am in my seat with both my carry on and personal item stowed below. So was I comfortable ? No. Was I upset and annoyed, on top of being tired? Yes. They need a better system."

Ưu: "The flight itself was fairly quick."
Khuyết điểm: "We were late by 4hours and they kept changing the times. I wish they would have set it to one time like the other airlines. The seating is uncomfortable and there was no entertainment."

Khuyết điểm: "There were many empty seats, and when I moved from a cramped seat to a fully open row, the attendant rudely and humiliatingly admonished me for moving to a comfort+ from my "preferred" seat. It was unprofessional and extremely uncalled for. The seats were completely empty and there was no reason for him to admonish me loudly and rudely. I suffer from severe general anxiety disorder, fur which I take appropriate medications, but this incident caused an anxiety attack that lasted through the rest of the flight. Extremely disturbing that crew would behave so rudely and insensitively to anyone."

Khuyết điểm: "Plane was dirty when boarding and older than usual with a broken intercom speaker above us - squawking volume that rang every time the captain or seatbelt light came on. Staff were loud throughout this evening flight where everyone tried to get some shut eye. NOT kid friendly. overhead bins didn't fit the standard carry on correctly requiring everyone to place them sideways with wasted space and therefore not enough luggage room for everyone, crowding an already fully booked flight. A few more reasons why we'll never fly delta again"

Ưu: "Gate agent was great"
Khuyết điểm: "They didn’t have a pilot assigned to our flight. Had to wait 3 hours for a pilot to arrive. 😞. Thank goodness I wasn’t in a hurry to get to my destination."

Ưu: "Everything was great. Fast flight"

Ưu: "Hard product in first was good for domestic first"
Khuyết điểm: "Crew wasn’t terribly friendly. Nothing to drink until 30+ minutes into flight. Allowed crash pax to use first class lav. I pay more so I don’t have to share with so many ppl. Lav was gross 1.5 hrs I to flight."

Khuyết điểm: "We should have boarded later if weather was not ok"

Ưu: "Despite the poor rating because of the mechanical issue, I will say the pilots did a fantastic job with some pretty choppy air conditions."
Khuyết điểm: "Flight was delayed almost an hour while we were already on the plane. Minor mechanical issue that could’ve been handled at destination. The seat was super uncomfortable and I would’ve appreciated at least some more from the crew, like maybe even a bottle of water or something."

Ưu: "Crew was very sweet!"
Khuyết điểm: "Plane was much warmer than any flight I’ve been on - lots of people visibly sweating (don’t know if any others complained besides me). Seat was pretty uncomfortable (17D)"

Ưu: "Clean plane, courteous personnel, everything on time"
Khuyết điểm: "Getting the food back would be nice."

Ưu: "Nothing"
Khuyết điểm: "Nothing"

Ưu: "Special assistance readily available"
Khuyết điểm: "The weather"

Khuyết điểm: "We had to wait for an hour on the runway until we could approach the gate"

Ưu: "Smooth flight"
Khuyết điểm: "If there were no delays"

Khuyết điểm: "Baggage handler lost my bag, grabbed it off plane cabin, never found"

Khuyết điểm: "Too freakin cold."

Khuyết điểm: "No personal entertainment system. Has to use my phone."

Khuyết điểm: "Delayed flight. Seat didn't recline."

Ưu: "A bit more legroom than united airlines. Tvs were a plus. The service was excellent and they give you a full can of soda instead of just a dram."
Khuyết điểm: "Nothing really it was a great value for the price."

Ưu: "The crew looked tired and somewhat friendly. We were delayed about 45 mins and they really didn’t communicate much the Captain did. On the ground we had to wait 20mins for the jet bridge and the door to open and no one said anything. The plane was shut down and turned on again too."
Khuyết điểm: "More communication with the passengers would have been a bit better !!"

Ưu: "The crew were nice people."
Khuyết điểm: "There was no air conditioning and we were re-routed all the way down to Kentucky on the way back!"

Ưu: "Nothing"
Khuyết điểm: "Landing, temperature, passengers"

Ưu: "I arrived safely at my destination"
Khuyết điểm: "Flight was turbulent, plane was messy, crew had a hard time noticing when passengers needed anything."

Khuyết điểm: "Flight was cancelled, some staff I dealt with to rebook had some attitude issues, others where fine. Overall not very transparent throughout the process. Definitely could've been much more helpful."

Khuyết điểm: "plane was too hot...AA needs to keep a lower temp and pump air through their plane...on a crowded flight like this was, claustrophobia set in. First time I ever experienced this."

Ưu: "Knowing what carousel luggage was at - I suppose."
Khuyết điểm: "Extended wait times in taxi departing and landing - took over an hour longer than expected. LaGuardia airport forced passengers to take their car services by walking outside and waiting in a parking garage with (12 degree Fahrenheit feels like -4 and 20 mph winds). Felt frostbite, couldn’t move fingers, and have a sinus headache. absolutely appalling this is NY and USA - yet we can’t have car services pick up pasengers outside the door of the airport, instead require to walk 7 minutes and stand in a freezing air tunnel airport garage. Changes my mind on flying to LAGUARDIA in the future"

Khuyết điểm: "They lost my luggage. They did not allow me to take her whit me in the plane because i did not fit a suitcase that always travel on top because is small suitcase terrible I will never travel again with amercan airlines"

Khuyết điểm: "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"

Ưu: "Same size and capacity flight, my instrument was not an issue."
Khuyết điểm: "For the love of god American Airlines you can’t have one person threaten to arrest you for trying to carry a guitar onboard and then someone else on a flight two hours later personally assist you in packing the same guitar into an overhead."

Khuyết điểm: "X"

Khuyết điểm: "Took off late from Minneapolis only to announce that there was something wrong with the plane, no explanation as to what but that we had to circle to burn off fuel before returning to Minneapolis. Switched to a flight to D.C. with a connection to get to LGA. As soon as we sat down on that flight an announcement was made that we wouldn't make our connecting flight. Got to D.C. and asked to switch to go into Westchester instead of LGA which we were denied. So changed to another connecting flight to LGA that didn't take off on time. Offered nothing for any of the inconveniences. Etc."

Ưu: "Everything went smoothly."

Ưu: "The available movies and games in personal screen"
Khuyết điểm: "Seat selection"

Khuyết điểm: "When I arrived at the gate, the flight was on time, but no aircraft was at the gate. The gate attendants left at the time we were supposed to Board, then the departure time changed on the board and no announcement was made. Another gate attendant told me that the aircraft was at DYT, but the reason for delay was crew rest. As the delays continued, 3 in all, we were told that the aircraft was at DYT but we were waiting on a crew to be flown in from Charlotte. Not sure how AA messed up their crew rest schedule on domestic regional jet carrier. Either way, a new gate attendant arrived to take over, and continued to tell us we were waiting on crew. Then the story changed to waiting on aircraft and crew. By the time the 3rd change in departure had been made, and we were still waiting on aircraft and cre, AA failed to continue to update the departure and arrival times. Once we boarded around 9:00pm the boarding time still showed 8:10pm. Then we sat on the runway awaiting departure for approx 40 minutes before taking off. Very poor communication And customer service."

Ưu: "BATE AND SWITCH. I BUY A TICKET TO DISCOVER IT DOENST ALLOW ME TO CARRY MY ROLLER BAG ON BOARD UNLESS I PAY A $60.00 FEE, YES $60. I GUESS THIS IS HOW TO MAKE A PROFIT EVEN IF YOU MAKE YOUR CUSTOMER FEEL LIKE A SUCKER! THANKS AMERICAN AIRLINE FOR LETTING ME KNOW YOU ONLY CARE ABOUT YOUR STOCKHOLDER AND THE CUSTOMER IS JUST A WAY TO MAKE THE STOCKHOLDERS AND EXECUTIVES (WHO GET BIG BONUS') HAPPY. SINCE YOU NOW ACT LIKE SPIRIT AIRLINES MAYBE YOU SHOULD MERGE WITH THEM TOO. I WANT BE TRAVELING AMERICAN AGAIN UNLESS ITS THE ONLY CHOICE I HAVE. IM GLAD TO SHARE MY STORY WITH OTHERS."
Khuyết điểm: "NOTHING"

Ưu: "The mobile updates were helpful and timely."
Khuyết điểm: "The overhead space was smaller on this plane and as I learned on my trip to DTW my weekender carry-on would not fit with my shoes in it. Because of this, I pulled my shoes out and put them in a collapsible bag that fit under the seat in front of me along with my small personal bag as I had done on my previous flight. However, the gate agent would not allow me to board the plane and would not listen to my explainations at all as I tried to keep the boarding process moving along. She kept repeating "you have 3 bags" and made me steep out of line and check my carry-on (which I would then have to pick up at baggage claim). When I asked why I couldn't get out on the jetway like she had done for other passengers she said, " I only did that for airline employees" (quick happened to be a flight attendant from Spirit). My overall experience on both flights to and from Detroit was that the gate agents and flight attendants were the most unhelpful and rude airline employees I have delt with and I will stick to my preferred carrier, Delta, for my future flights back and forth to Detroit. They certainly make me feel like a valued customer when I fly them, which I did not feel with American."

Ưu: "The actual crew on the plane were great"
Khuyết điểm: "On my trip to Atlanta from new York the gate staff were horrible. Nasty attitudes and forced me to check in a bag that is made and approved by airlines to be considered a carry-on making me miss my 6 am flight to then book me on a 930am flight that was delayed for about an hour. I've never experienced this with any other airline before. Very disappointed"

Ưu: "i like the wifi internet that AA provided. Great movies"
Khuyết điểm: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."

Khuyết điểm: "I am missing two items that I had in my checked bag and my clothes and belongings were all messy as if it had been gone through. I am very upset that these items were likely taken by whoever went through my bag."

Ưu: "Nothing, boarding was effective"
Khuyết điểm: "The crew was rude and completely unhelpful. They wouldn't honor my upgrade and than when I wanted a Mimosa they said it was only for first class even though they could have clearly got it and charged me. This was a rare occurrence but a terrible one nonetheless."

Ưu: "Nothing"
Khuyết điểm: "Flight attendant called cops on passenger sitting next to me to be escorted off the plane for no reason!"

Khuyết điểm: "Flight was cancelled we were re-routed and didn't get there until 24hours later."

Khuyết điểm: "Late late cancelled chaos in reassignment late late One agent threw up hands said I'm done and left with long line of passengers not yet reassigned Person behind me asked why didn't we take Delta?"

Ưu: "Everything was on time and great."
Khuyết điểm: "Ever thing was fine."

Ưu: "the team was great, boarsing smooth, arrived early"
Khuyết điểm: "we waited an hour for the bags to arrive on the carousel. What's that about? Get it together and have the bags out in time. We're just sitting here waiting for them over an hour - there are no other arrivals in this terminal. What's going on?"

Ưu: "Just being able get home."
Khuyết điểm: "After madly rushing to get to the gate, we found out 5 minutes before scheduled boarding time that there would be a 15 minute delay in boarding. After that, we were told there would be another 30 minute delay. Once we were on board and the cabin doors were closed we were told there would be another 55 minute delay. Also, LGA is such a mess these days due to construction and would have been nice to get an email notification beforehand about it. We barely made our outgoing flight!"

Khuyết điểm: "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."

Ưu: "I liked how quick the flight was to New York"
Khuyết điểm: "Once boarding the plane and searching for my seat number , all of the cabin went pitch black . The lights went out for not more than a few moments. When the lights came back it was problematic and dim then fully lit to flickering off and on. Whenever it "seems" to have any electrical or mechanical failure. It's natural as a passenger my first thought is it's a Bad omen . I had genuinely lost some faith in the plane ."

Ưu: "It was good fly can't complaint the attention was great"
Khuyết điểm: "When I was flying to Arkansas from NY they didn't give anything to eat"

Ưu: "Very efficient boarding, comfortable coach seats, good crew"
Khuyết điểm: "No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but on the outbound flight, the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using on-board Wifi, as well as 2 TV shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me."

Ưu: "I like that the crew was professional and courteous."
Khuyết điểm: "That I was there and hour before my flight and my seat was given up. I didn't like that people are allowed to retract all the way making my flight uncomfortable."

Ưu: "The gate crew in Roanoke were professional and helpful. The next day's flight was on time and uneventful."
Khuyết điểm: "The flight attendant was unfriendly at boarding. He did not say or play any pre-flight safety announcements. We were told the flight might have to refuel in Richmond due to major weather delays in LGA. When we were landing they said they expected a refuel and a quick turnaround in Richmond. On the plane after landing, I learned via my phone's internet the flight was cancelled. They never announced it on the plane. At the final moment before we disembarked, the crew told us to be sure to take our belongings. When we landed, Flightaware showed delays of 45 minutes at LGA. AA never took responsibility for the problem though the gate crew mentioned they canceled the flight because the crew was going to be over their maximum hours. AA really couldn't plan to allow for up to an hour delay? I feel disrespected and even deceived. Although it was clear that flight attendant really needed to get off that plane. At the gate, we were told there were no available flights to NYC and were stranded overnight in Richmond. AA did offer a hotel pretending it was a courtesy since they claimed the problem was weather related and not theirs. We chose to stay with relatives and were told AA could only provide transportation from the airport which we did not need. We often have problems and cancellations on this route from when it was branded a US Air route to the present, but this was egregious."

Ưu: "Very professional and friendly."
Khuyết điểm: "N/A"