I have never ever experienced such a smooth flight quite like this since I have been flying to a lot of places in the world. Korean Air deserves to vote for the best airline among the best of the best.
Khuyết điểm: "I got turned around at the gate so never flew out."
Khuyết điểm: "Charging outlets Staff could be friendlier"
Ưu: "Everything was amazing"
Khuyết điểm: "Stay safe"
Ưu: "Everything that was offered snacks, pillow,"
Khuyết điểm: "More water!"
Ưu: "Being on time, food, orderly"
Khuyết điểm: "Communication"
Ưu: "Boarding process was all over the place. No one listened to the instructions the crew gave them. No special meal as requested as a friend of mine is vegan and allergic to several items so luckily she brought her own food on board. Crew was ok, nothing special."
Khuyết điểm: "The in flight movies/tv was not working. The customs situation is crazy. I appreciate the thoroughness but at points it was overboard. Constant scanning of ticket from the security "TSA" to just scanning your bags 2 feet later."
Ưu: "The 2nd flight plane was alright"
Khuyết điểm: "Flight attendants have poor English and get upset if you ask for snacks or anything that makes them have to get supplies"
Ưu: "Services from the crew and the seat are what expected being in eco-normic class."
Khuyết điểm: "can upgrade or afford to go by at least business class"
Ưu: "Not long waiting for the flight."
Khuyết điểm: "Flight was delayed a bit."
Ưu: "Great customer service on the plane and in person."
Khuyết điểm: "Very long trip."
Khuyết điểm: "would not accept my confirm check in on line"
Khuyết điểm: "They need to offer more water on the flight. Had to keep asking."
Ưu: "The male flight attendant working the rear of the cabin was the best flight attendant I have ever had the pleasure of flying with. Thanks!"
Ưu: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Ưu: "My husband, my baby(14 months) and I took the flight from Hanoi to New York which was transferred in Korea. The flight from Hanoi to Korea got delayed so we have to fly with Asian Anna instead. The checking took so long and confusing. We barely made the flight from Hanoi to Korea and ran from different terminals to catch the flight from Korea to New York. We paid extra to select seat to sit to gether but then we found out it was just a joke to get money from Justfly since Korean Air said they only arranged seat at check in which we couldn’t check in as early as we wished due to the delay. And from Korea to New York, they lost our 4 luggages. How horrible could that be ? We are thinking about suing justly."
Ưu: "Great food, friendly and helpful crew, every passengers get a pair of slippers and toothbrush for their needs."
Ưu: "good service"
Khuyết điểm: "need variety of food"
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Ưu: "Plane was clean, staff very friendly"
Khuyết điểm: "Entertainment not provide despite international flight of 4 hours. Excessive extra luggage free compare to Singapore airlines and Sri Lanka air. Food was meh"
Ưu: "Everything.they all assist you and helped u out to look and store your hand carry-on."
Khuyết điểm: "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
Khuyết điểm: "The seat is small"
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Ưu: "Pleasant and helpful"
Khuyết điểm: "The food"
Ưu: "Crew is rather polite and courteous."
Khuyết điểm: "On-board entertainment system wasn't working until 5min into the air."
Ưu: "Polite and courteous crew. Good movies on the flight back."
Khuyết điểm: "I think the announcements were too long and took up about the first 15 minutes of the flight...so kept turning your movie off. Should be a way to override that from your seat."
Ưu: "timely services of the flight attendants,politeness as well"
Ưu: "The service offered was different than my trip to INC from Kona. Which I would rate excellent service. But coming back the crew made it feel inconvenient. I had to wake for others to eat. I was very tired and just wanted to sleep."
Khuyết điểm: "I had to wake up so person behind me could eat."
Ưu: "I was very pleased with the service and the level of comfort."
Khuyết điểm: "Excellent service and constant food/beverages."
Ưu: "Plane left on time"
Khuyết điểm: "Very limited movie options for someone who flew 4 flights with you in the past 3 weeks. You need to refresh more often or offer more options."
Ưu: "- Great Service by inflight crew. - Very good Indian veg meal options i.e. Hindu Veg Meal and Asian Veg Meal. I would suggest the non veg folks to try these next time."
Ưu: "We had a short connection after a Korean Air Flight from Hanoi to Seoul before catching KE 085 to JFK. The time pressure was heightened because the first flight take off was delayed. There was an attendant waiting as we deplaned in Seoul who escorted us to the gate and assured us that the plane would wait for us. And miraculously, our baggage tagged for short connection, did make it with us to JFK!"
Khuyết điểm: "Would love more Movie and TV options"
Ưu: "I fly a lot of Asian airlines. This was my first time with KE. Overall, I'd say the food was OK, and I'm not particularly choosy. But the flight from Seoul to JFK was just beef and seafood and a Korean Rice Bowl. Pretty limited. If you're a veggie, I'd suggest putting in for a veggie meal."
Ưu: "The return flight food."
Khuyết điểm: "Uncomfortable seating"
Ưu: "crew, entertainment, overall a great flight(s)"
Khuyết điểm: "air so dry in cabin"
Ưu: "Outstanding flight assistants."
Khuyết điểm: "Chairs are quite hard and the movies selection limited."
Ưu: "All of the flight attendants were professional in appearance and behavior. They cleaned the restrooms after each client left the restroom."
Khuyết điểm: "I was coming from a very cold climate and had on long underwear under my street clothes. So unfortunately, it seemed that the blankets were "too" warm on the plane."
Ưu: "The seats is clean . Crew ware nice to me."
Khuyết điểm: "Nothing."
Ưu: "The staff members were really nice and it was an enjoyable flight."
Khuyết điểm: "The food. The noodles were over cooked, but the rest of the meal was good."
Khuyết điểm: "I wasn't able to choose my seat on line and ended up in a window seat. With the seats in front of my row reclined all the way back, I could not get out of my seat to use the restroom. Having just transferred from Korean Airlines and taken other asian airlines on my trip, it's a hard comparison to a domestic airline, although Hawaiian is among one of the better domestics. On my food tray, there was a bowl of miso soup, that the attendant was trying to hand me, while there was turbulence. The bowl of miso was smiling all over the tray, and on my napkin, and since I was on the inside seat, almost spilled all over me. On a previous Korean airline fight, also with turbulence, the attendant had taken the bowl off the tray, and covered it with a saran, and then handed it to me to make sure it wouldn't spill all over me. There's a bit of difference there."
Khuyết điểm: "they don't know what is customer service just they know what is RUDE mean.."
Ưu: "I requested a special meal which was accommodated and quite tasty. The flight attendants were very nice and always brought water and juice around the aisles. The warm towel was a pleasant surprise."
Khuyết điểm: "Such a full plane with little space. Made the long flight uncomfortable."
Ưu: "The movie selection"
Khuyết điểm: "Let's start with the overrated leg space and seating comfort. It was cramped as with any other regular airline. Seats in the economy section are not comfortable and have no back support. These seats should have better cushions and back support. Our flight attendant had a bad attitude after we asked for wine and didn't offered us any beverages for at least two occasions. No warm towel either. She just skipped us like we were not there. The meals are just ok. Nothing remarkable. Then we stand in line for almost two hours after a 14.5 hours flight to get through immigration. The overall experience was not good at all and for that price the comfort and service should be much better."
Ưu: "Services, and the large comfortable plane."
Khuyết điểm: "Long flight"
Ưu: "Good food. Good movies. Plenty of room."
Khuyết điểm: "Long flight, nothing you guys can do."
Ưu: "The crew went above and beyond."
Ưu: "Good Customer Service"
Ưu: "Very friendly,responsive and helpful crew. Comfortable accommodations. Good food"
Movie selections very poor. Lots of talk about social distancing before boarding and then in economy class we are packed in like sardines.
Excellent except for food
The ac was too low. It was hot inside the airplane.
Trash they booked a flight that was non existent had to call credit card company for chargeback. Do not fly with them or book through kayak they will cancel ur flight without notification
I can’t go to the Thailand Because I put the wrong Thailand pass date. So I can’t go…
Overall, very good trip. I would definitely fly with Japan Airlines again. Food choices are Japanese-centric, flying back to Los Angeles after being in Asia two weeks, something different would have been nice. But overall, very good.
We appreciate your excellent customer service. My 88-year old Mom enjoyed your rest room with companion care, suitable to our needs. Your relentless patience, sincerity and humility struck chords remarkably in our hearts. You treated everyone fairly. Thanks for keeping us all safe and secure. :)
Khuyết điểm: "Menu options, movies"
Ưu: "I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!"
Khuyết điểm: "Connection time at Narita is too long"
Ưu: "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
Khuyết điểm: "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
Ưu: "33" seats"
Khuyết điểm: "nothing"
Khuyết điểm: "Boarding took forever and flight was delayed"
Ưu: "Flight attendants are so courteous and professional!"
Khuyết điểm: "Great flight!"
Ưu: "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
Ưu: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Ưu: "Pretty much everything"
Khuyết điểm: "Nothing"
Khuyết điểm: "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
Ưu: "Easily upgrade to premium economy class"
Khuyết điểm: "Some staff lack of basic english"
Ưu: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Khuyết điểm: "The crew kept accidentally bumping my chair and never apologized"
Ưu: "Fast and eady"
Khuyết điểm: "Couldn't pick seating or check in online so I was separated from my husband"
Ưu: "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
Khuyết điểm: "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
Ưu: "Excellent entertainment and the crews attention made me fell welcomed."
Ưu: "The legroom is comfortable for a tall person."
Ưu: "I like the food best.."
Khuyết điểm: "Hope there will be more tracks from arashi."
Ưu: "Excellent service overall"
Khuyết điểm: "Nothing particular"
Ưu: "They were good at helping with problems being it was my first time on a plane."
Khuyết điểm: "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"
Ưu: "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
Khuyết điểm: "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."
Ưu: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Ưu: "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
Ưu: "Nicest flight attendants, good food. Best international flight I've had."
Ưu: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Ưu: "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
Ưu: "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
Ưu: "All was fine"
Khuyết điểm: "Nothing"
Ưu: "excellent seat space, friendly flight attendants, would fly with JAL again."
Ưu: "The small touches - the hot soup in the middle of the flight was nice and comforting, the crew were exemplary in their hospitality, the seat was easily the most comfortable Economy Class seat I've sat on."
Khuyết điểm: "returnning flight was not attended well,so much different from going flight. Going was excellent but returnning was not nice in all face."
Ưu: "Entertainment was excellent"
Khuyết điểm: "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
Ưu: "Japan Airlines is very good. They have good service, safety, and customer care."
Khuyết điểm: "Economy seats are a bit tight."
Ưu: "Since I had back pain,I really like that I could checked in two luggages. Thank you so much!!"
Ưu: "With Japan Airlines, there is never a doubt in my mind they are going to be the best airline of choice. I was running late to my flight into Haneda to fly out to Singapore. I literally arrived to the front desk 15 minutes before the plane departed. The ladies at the front desk were very aware of my urgency and walked me threw the crew line and got me to my gate without a missed flight. I cannot thank you enough for the kind and generous work you do."
Ưu: "Very spacious and comfortable, modern plane"
Ưu: "It seemed more spacious. Food was pretty good."
Khuyết điểm: "Only 30 people were not priority boarding (including me). Not being Japanese makes you a second class citizen on Japan Airlines."
Khuyết điểm: "Again not enough to padding in seats"
The planes were nice. That’s about it. I was very disappointed in the service which was not good. For a long haul flight, they did not provide 2 full meals. After about an hour into the flight they served a tiny tortilla vegetable wrap and drink of choice. Im not exaggerating when I say it was tiny. At first I thought wow what a treat to get an appetizer, but that’s all they served!! In all my long haul travels this is a first. What happened to the first meal?? The second meal (which was not good at all) was served 2 hours before landing at lax. Then there was not any amenity kits given out at least a toothbrush and toothpaste. Nothing was given out. Well I guess that makes sense since no first meal was served. The crew didn’t have any snacks on board or offered any I received more food on my first flight from Manila to Haneda. Seriously this has to be a mistake on someone’s part. Japan Airlines which I flew recently, certainly provided better service food and a toothbrush!!! Actually any flight does like delta American and Korean Air. Even China Southern? What happened to ANA supposedly 5 stars on Skytrax?
It's ok flying ANA. I'm going to fly again with this airlines and endorsed them to my friends
Great airline with friendly staff, on time departure. Unfortunately their website is really difficult.
Ưu: "The ANA crew is pretty awesome. They are super nice and professional. I would 12 out of 10 travel with ANA again."
Khuyết điểm: "Nothing really"
Ưu: "Very clean. Crew was very good. Food was for the most part fine."
Khuyết điểm: "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
Ưu: "Some of your reservations staff in Los Angeles needs to be counseled"
Khuyết điểm: "Been more polite especially mike in your mileage program."
Ưu: "Always excellent Japanese service."
Khuyết điểm: "No entertainment system, only one channel for everyone in the middle of the airplane like in the 80's. No reclining seats, sit straight only, but decent leg room, unless you are taller than 6ft."
Khuyết điểm: "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"
Ưu: "Crew is responsive to requests, and very polite."
Khuyết điểm: "Cabin temperature was 81F during the night, making it too hot to sleep."
Ưu: "One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!"
Ưu: "One of the best service! Thank you!"
Ưu: "Great crew and comfort for economy class."
Khuyết điểm: "Food could be better"
Ưu: "Crew tried to be friendly"
Khuyết điểm: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
Ưu: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
Khuyết điểm: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
Ưu: "All the flight attendants were doing excellent customer service and there was good food."
Khuyết điểm: "There was nothing that I didn't like."
Ưu: "Everything was as I paid for. All the planes left on time. No issues."
Khuyết điểm: "What can you expect in economy?"
Ưu: "crew and food was great"
Khuyết điểm: "seat cushion was a bit on the dead side."
Ưu: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Khuyết điểm: "There had to be something better than pretzels."
Ưu: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
Ưu: "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."
Ưu: "Quality of the planes"
Khuyết điểm: "Nothing as far as human services. Thai used to be and I have flown Thai since i was a teenager, many many times. I used to every time get excited to fly with Thai. this time i had two Thai connections between Tokyo - Bankgkok and Bangkok-Delhi, both times my two young minor children were automatically seated away from me and each other also during checkin process. it took a lot of time and convincing the agent to get my own children seated with me on long international flights! Food service was worse than expect for name of Thai airways!"
Ưu: "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
Ưu: "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
Khuyết điểm: "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"
Ưu: "The plane wasn't that full so I had a lot of space."
Khuyết điểm: "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
Ưu: "The staff is very nice."
Khuyết điểm: "The exonomy seats."
Ưu: "Good food and cabin service. Accommodating in connecting flight arrangements."
Khuyết điểm: "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
Khuyết điểm: "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
Khuyết điểm: "I missed it due to delayed flight from LAX"
Ưu: "Pleasant stewardesses"
Khuyết điểm: "Expensive lunches, no entertainment unless you pay"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty."
Khuyết điểm: "Nothing"
Ưu: "flight attendants excellent"
Ưu: "They made a special dessart for my niece and her husband for their honeymoon trip."
Khuyết điểm: "Not realky."
Ưu: "Best leg space, new air crafts, kids gifts"
Khuyết điểm: "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"
Khuyết điểm: "Breakfast option"
Khuyết điểm: "Food was disappointing for business class ticket. Seats did not recline all of the way."
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Khuyết điểm: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Ưu: "leg room; extra seat between us"
Khuyết điểm: "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."
Khuyết điểm: "United did not allocate to code share flight on correct date. I was rufused to be on the board at the ticket counter and ANA code share company ask to call to united 1-800 #. I missed the flight and ended up buying one way ticket from other air line with my own expense."
Ưu: "Great service and good food"
Khuyết điểm: "Nothing felt like they were glad to have me onboard."
Ưu: "Most all."
Khuyết điểm: "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
Ưu: "Very attentive, professional crew."
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "A N A Very good, space between chairs is very good, crew very professional and friendly"
Ưu: "Good air crew. Good manners and attention to detail. Excellent members at check-in."
Ưu: "The food was great. Very responsive flight crew."
Ưu: "The crew was courteous and helpful. The food was good. The seat and bed comfortable."
Khuyết điểm: "There was really nothing to dislike. The video choices could be more imaginative."
My credit card was stolen and this flight booked, you enabling piece of trash. I never flew and hopefully no one did. Do better.
All was fine, good service, friendly atmosphere, feeling safe all the way, l will recommend it to anyone.
Food quality/ taste used to better. The chicken was bland and dry.
Liked the flight both ways. The return flight Crew (DUBai to NY) could be bit more friendlier/courteous, May be it’s just the way they communicate.
They claimed no fees to change ticket flight yet they made me pay 400 dollars to change the flight date. Very very very expensive for no reason.
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Comfortable seats, nice entertainment and food"
Ưu: "I like the crew."
Khuyết điểm: "All good."
Ưu: "entertainment options"
Khuyết điểm: "They ran out of chicken for the back part of the plane so we all had salmon"
Ưu: "Crew was average food was below average service was below par. Emirates is slipping. Boarding and deboarding was the worst."
Khuyết điểm: "Lots to be improved. Crew food boarding on board service."
Ưu: "Emirates itself was great but using fly Dubai from Dubai to Kabul was awful."
Khuyết điểm: "No flights to Kabul using Fly Dubai when someone books tickets actually for Emirates."
Ưu: "In flight entertainment was excellent"
Khuyết điểm: "My first flight the seat was towards the back and was smaller than others."
Khuyết điểm: "Emirates didn't allow me to get onto the plane with my 7 lb carry on because of weight issues in the plane. After bargaining few minutes, they were not convinced and only let me get onto the plane with my backpack."
Ưu: "The other services was okey"
Khuyết điểm: "The checking in at the airport terrible"
Ưu: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Khuyết điểm: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Ưu: "Service and food"
Khuyết điểm: "Boarding for business class took a long time and was very out of order"
Khuyết điểm: "Third time on emirates but this time it was the worst. Even worse service, seats, and food. While my kids ordered the regular meal I had ordered the Low Sodium Meal because of my health. The meal that I got was saltier than the regular meal!"
Khuyết điểm: "Domodedovo sucks in all aspects. Baggage, taxi pick up, total bs"
Ưu: "Smooth flight"
Khuyết điểm: "The food"
Khuyết điểm: "Poor staff"
Khuyết điểm: "Service crew"
Ưu: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Khuyết điểm: "The delay to get on the flight, hard with a toddler."
Ưu: "Good food."
Khuyết điểm: "Some people requesting me to exchange seats. They were young boys. This is the second time in Emirates."
Khuyết điểm: "There was no option during check in to request meal options- ex vegetarian request."
Ưu: "Was overbooked from start -"
Ưu: "Flight was quite empty and boarding was swift and easy."
Khuyết điểm: "baggage policing"
Ưu: "Plenty of room even in economy. Good food for a plane. Very friendly"
Ưu: "I like the flight route"
Khuyết điểm: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "The flight was on time."
Khuyết điểm: "Never had an experience where "pocket book, was weighed. After my carry on was weighed , my personal bag where I had my essentials and medications were included in the total weight of carry ons. I ended up paying for overweight. It was a big surprise for me. I came from NY and your agents approved . I had to pay,or discard."
Ưu: "A380 is spacious"
Khuyết điểm: "my seat (head) was broken"
Ưu: "The crew and flights were very good,I could not find any fault with them."
Khuyết điểm: "I require assistance due to a spinal injury which makes walking and standing difficult but not impossible. When we arrived at Dubai I was told my name was not on the list for assistance even though I had been taken to the flight in a wheelchair and informed check-in and flight crew. The Emerates assistance people made it seem as if they were doing us a favour by assisting us,made us stand around waiting for a buggy then for the train at no time did they show any respect or compassion for the people they were supposed to be assisting."
Ưu: "Nice flight"
Khuyết điểm: "N/A"
Ưu: "Received a flight credit"
Khuyết điểm: "Emirates overbooked the flight and we were bumped."
Khuyết điểm: "Food while trip to India was good But food while trip back to sfo was very bad"
Ưu: "Friendly staff awesome planes wonderful experince"
Khuyết điểm: "Service was a bit slow. Drinks and food took quite sometime to arrive."
Ưu: "Getting off the plane after 24 hours of nonstop crying children"
Ưu: "The crew was super attentive."
Khuyết điểm: "The food choices were not good. The tray included more carbs than any thing else...a roll, crackers and breadsticks. A lighter choice of a sandwich or a cheese tray would have been nice. Rather than small cups of water on a 14 hour flight, it would have been nice to have bottles of water."
Ưu: "Low fat meal was great! (the salmon one)"
Khuyết điểm: "They broke my checked in luggage!!!"
Khuyết điểm: "Small sandwich and small breakfast for 9 hour flight"
Ưu: "Crew members including. Ground staff were good. Food & Entertainment nice."
Khuyết điểm: "At Dubai experience was not good. They kept our Boarding pass with them only. Could not converse with us."
Khuyết điểm: "Leg space is very little.. Rest rooms were messy after a while."
Ưu: "Emirates is truly like no other airline, they cater to your every need and genuinely care about servicing you and your satisfaction. The crew is exceptionally friendly and pleasant. They do not charge you for every single thing like other airlines do. The food is restaurant qualify food and very filling. The in-flight entertainment channels are numerous and will not leave you wondering what to watch. I wish there were more legroom, but overall, an excellent airline that I would definitely fly again."
Khuyết điểm: "F"
Khuyết điểm: "None"
Khuyết điểm: "Food was not given properly, no snacks was there which I get in between breakfast and meal every time I fly from Dubai to Boston or the reverse. No kit was given which includes brush, paste, eye covering band. Last time I travelled from Boston to Dubai the food was completely frozen and now this!"
Ưu: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Ưu: "The crew was very friendly and it was a day fast flight."
Khuyết điểm: "No back of seat entertainment."
Khuyết điểm: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Khuyết điểm: "Seats are tight"
Khuyết điểm: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Ưu: "On time, comfortable flight. Great crew and service."
Khuyết điểm: "Nothing. Everything was great."
Ưu: "short flight"
Khuyết điểm: "noisy plane. seems like Delta does not maintain their planes very well. flight was delayed, which made it stressful to catch connecting flight at LGA. when we were all on the plane, the pilot states that he apologizes for the wait, since we were waiting a while for take off. he said there was something wrong with the fuel system that had to get fixed but it is ok now. wow, that wasn't the right thing to say. as soon as he said that, the passengers started talking among themselves saying,,,,,,,,,,,,well, i hope it is ok now, because if it is not, we may not get to our destination! he should have rephrased that and simply said that;;;;; sorry for the delay, we were simply going through some maintenance on the plane to make sure everything is all-right, which it is, and we look forward to getting you to your destination in a few minutes! keep it simple without getting into all the details! geeeeeeeeeeeesssssssssssccccccccccchhhhhhhhh!!!!! :("
Khuyết điểm: "Not cancelling our flight"
Ưu: "The free movie/entertainment system"
Khuyết điểm: "Leg room limited, but seats were ok"
Khuyết điểm: "food options"
Ưu: "Crew was nice and welcoming"
Khuyết điểm: "Well, if our plane had been leaving on time it would've been superb."
Ưu: "Crew was friendly, cabin was clean."
Khuyết điểm: "No Tvs"
Khuyết điểm: "Choice of healthier snack"
Ưu: "Flight attendant in first class was amazing."
Khuyết điểm: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Khuyết điểm: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Ưu: "Arrived on time and smooth flight though it was completely full"
Ưu: "Great service!"
Khuyết điểm: "N/A"
Khuyết điểm: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Khuyết điểm: "The crew was terrible & rude."
Ưu: "The flight itself was fine, boarded on time and arrived on time."
Khuyết điểm: "A pet peeve of mine is having to check my carry on. They said the overhead bins were all completely full, so I checked my bag at the gate. Come to find out, there were a few spaces left and it wasn't necessary. Really annoying."
Ưu: "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
Ưu: "I arrived safely."
Khuyết điểm: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Ưu: "It's a fast flight and boarding was quick."
Khuyết điểm: "The terminal at LGA airlines is terrible."
Khuyết điểm: "insufficient overhead luggage space"
Ưu: "Flight attendants were excellent!"
Khuyết điểm: "That's the flight is clean"
Ưu: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Ưu: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Ưu: "Seats were comfortable, choose your own entertainment has new and classic films. Snack selection and quantity were low compared to JetBlue."
Khuyết điểm: "Took too long to board the plane. Wifi never connected."
Ưu: "Very clean plane and comfortable. Great friendly crew and very good service."
Khuyết điểm: "Wifi service was slow but acceptable. Not a big issue."
Ưu: "Arriving in 2 hrs from Orlando to laguardia!"
Khuyết điểm: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
Ưu: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Ưu: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Khuyết điểm: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Ưu: "No fee to get on an earlier flught"
Khuyết điểm: "When I tried to rebook online this flight was not an option"
Ưu: "Got lucky, and got an upgrade!"
Khuyết điểm: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."
Ưu: "the plane crew were nice"
Khuyết điểm: "ok wont fly delta if i can avoid it"
Ưu: "Smooth flight"
Khuyết điểm: "The entertainment on the app, bring back the good old tv's on the flight"
Khuyết điểm: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Khuyết điểm: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
Ưu: "service. Thank you."
Khuyết điểm: "comfort seats were uncomfortable"
Khuyết điểm: "No in flight entertainment"
Ưu: "The customer service of the middle aged White frmale FA"
Khuyết điểm: "The seats were small"
Ưu: "Clean, modern plane, friendly crew, great service"
Khuyết điểm: "I liked it all!"
Ưu: "Friendly crew,boarding is fast and easy."