It would have been better if I received the right ticket for my flight as I was sold a ticket for a flight that did not existed. Had to wait 3 hours for new ticket to be issued and then to find out they messed up my return flight I'm still trying to get it corrected. Totally F**ked up trip!!!!!!
Delayed on boarding and take off NRT-MNL, affecting my transportation in MNL. Work on boarding earlier and meeting or exceeding scheduled take off times.
Highly efficient and great service
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "Crew was amazing"
Khuyết điểm: "Really enjoy the travel with JAL"
Khuyết điểm: "Flight crew not too interactive"
Ưu: "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
Khuyết điểm: "You are best ."
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Khuyết điểm: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Ưu: "The crew and food both are amazing."
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Khuyết điểm: "seat was uncomfortable (cushion very hard)"
Ưu: "This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!"
Khuyết điểm: "Not applicable"
Ưu: "Friendly and helpful"
Khuyết điểm: "angled flat seats."
Ưu: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
Khuyết điểm: "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "So cramped. Very uncomfortable flight."
Khuyết điểm: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
Ưu: "First about the price of the ticket, and the survis in the plane"
Khuyết điểm: "Actually nothing is my dislike things."
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "I was very surprised Japan Airlines staffs welcomed at boarding gate in Chubu Centrair,Nagoya with friendly smiles, chocolate and a mask for the upcoming flight. Also very comfortable seat, friendly crews during flight. One of the best flight !"
Ưu: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Khuyết điểm: "The flights were everything I expected and more."
Ưu: "Movie choices"
Khuyết điểm: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
Ưu: "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Khuyết điểm: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Ưu: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Ưu: "A meal on a two hour flight is an amazing perk!"
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "The plane offered a variety of channels and movies. The seats were comfy and the staff were very informative and friendly. Overall, I had an excellent experience"
Ưu: "Service impeccable"
Khuyết điểm: "Worst food in the industry. Barely edible."
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Ưu: "Food was pretty good."
Khuyết điểm: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Khuyết điểm: "Nothing"
Ưu: "Comfortable and spacious for economy class. Very helpful staff."
Khuyết điểm: "If I have to be picky the movie selection didn't seem great."
Ưu: "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
Khuyết điểm: "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "The staff took pride in providing excellent service from check in till landing."
Khuyết điểm: "Still paying for wifi in 2016"
Ưu: "The entertainment system was grest with many movie optionstar and a large screen for viewing. The seat was very comfortable and there plenty of leg room."
Khuyết điểm: "The plane was delayed by 45min and I had a connecting flight which I ended not missing. The food was average. I was expecting something a little more Japanese instead of chicken pasta. And I didn't have a second option."
Best experience. Thank you
Airplane seats are very uncomfortable
I don't like that you have no little screen to watch a movie or be able to listen to the music channels. And the food needs to change from hot pocket meals. Back to actual little meal in the container to eat. They taste better! The pockets in front of you is not any room to put your things in anymore. Do you want us to just throw the trash on the floor?
Ưu: "Appreciate it was a direct flight. The crew was friendly. However on the return flight after my checked baggage with checked my electric Clippers were not return to buy bag. I wrote several emails and made several phone calls and received no response. I bought a replacement pair but they're not nearly as good. I'm very disappointed."
Ưu: "Very smooth flying and timely takeoff and landing"
Khuyết điểm: "WiFi had trouble. Had to be restarted. Not a huge problem."
Ưu: "Very comfortable and the crew was excellent."
Khuyết điểm: "The food could have been better."
Ưu: "Attentive cheerful staff."
Ưu: "Free flight with my sky miles!"
Khuyết điểm: "One tall black stewardess was rude. Cost money to watch movies so looked at lots of previews for free. Sandwich chicken salad not the best. Had to walk “mile” to get to my gate."
Ưu: "Hawaiian's layout of the A330 is excellent. The seats (even in regular economy) are large and comfortable, with plenty of leg room. The flight attendants are genuinely friendly and pleasant."
Khuyết điểm: "In-flight entertainment is pretty weak."
Ưu: "La atención !!! Excelente"
Ưu: "I like that you could watch TV, movies, or listen to music."
Khuyết điểm: "When we arrived to SFO the flight was delayed for mechanical issues. When they couldn't fix the plane they had to fly another one from the Island to get us. This resulted in over a 14 hour delay and ruining our plans for our first day. The wing in SFO was all under construction so if you wanted to get anything you had to leave security and go back through it over and over."
Ưu: "Very friendly attendants, ran on time, comfortable, cute safety videos."
Ưu: "Customer service"
Khuyết điểm: "Turbulence"
Ưu: "Up and down with just enough time for a drink of water"
Ưu: "Rum punch with Hawaiian chips"
Khuyết điểm: "Turkey sandwich"
Ưu: "Very friendly crew."
Khuyết điểm: "Wish she gave some snacks. We only got a juice box. The flight was durinf the lunch time so we very hungry."
Ưu: "Flight crew was polite and efficient."
Khuyết điểm: "The way parents did not control or even discipline their whiny bratty kids for six miserable hours. If you have kids tell them there are more people in The world and all deserve respect Not spoiling kids to extreme so they kicking the seats and playing their video games at high decinles. Total hell flight!!!"
Ưu: "Their uniforms and flowers"
Khuyết điểm: "Rude staff, short tempered and seemed grumpy Awful entertainment options. You can't even download an app and watch stuff on your phone. You HAVE to pay to rent a tablet prior to the flight. Dinner is awful and they didn't have a vegetarian option. South African Airways is by far the best airline with food."
Ưu: "Flight 4 hours late."
Khuyết điểm: "Wet seat had to be changed. No overhead or seat lights on night flight."
Khuyết điểm: "Poor entertainment. Poor meal servir (no vegetarian options). Old planes."
Ưu: "Included lunch"
Khuyết điểm: "narrow seat uncomfortable. No individual air control. No wifi"
Ưu: "The seats from a comfort standpoint and the flight attendants did an ok job"
Khuyết điểm: "Hawaiian Airlines Customer service from the bottom of the food chain up was the worst CD experience i have ever had. I had an issue and needed to get on of the reservations cancelled and get a voucher. I purchased 4 tickets but since one was in another persons name i had no jurisdiction over it according to them. They kept putting me on the line with different people in another country who had zero CS skills. Then they kept telling me that my reason doesn’t matter and that they had guidelines. And it was a pre written script because they all said the same thing. When the manager called me they basically made me feel an inch tall. Then when corporate (Hawaiian airlines) called me they told me the same thing. Basically held me hostage for my money and then sold my seat to someone else."
Ưu: "The price. User friendly website/app"
Khuyết điểm: "No complaints"
Ưu: "Flight attendants were very attentive. They are also team players & assist each other in a great way."
Ưu: "Everyone was friendly."
Khuyết điểm: "Flying over, my daughter and I didn't have seats together. :("
Khuyết điểm: "Everything"
Ưu: "No food for Vegetarians have to starve for six to 7 hours flight ( Two people-2 Travellers)"
Khuyết điểm: "No vegetarian food"
Ưu: "Boarding was a breeze, seats were comfortable, crew was friendly and responsive, plane was early to destination and the flight was smooth."
Khuyết điểm: "The food seemed old and the promised entertainment package was not available. These are minor matters to me as the point is getting safely to our destination."
Khuyết điểm: "Paid $600 for the better seats and they refused to give a full can of soda. Didn't get much of a window seat, the window was closer to the person in front of us. There was some guy on the plane in the same section as me and my husband and they gave him full cans so I guess it's who you know. I couldn't even eat the food, it made me nauseous. They arrived 30 minutes late and we almost missed our next flight. They didnt even ask for those with connecting flights to be let off first. Checked luggage handle was torn off by staff. Not worth the extra cost or going out of my way to book with Hawaiian. I won't go with them again."
Ưu: "The crew was very friendly. The service we received was good and the flight was smooth. Boarding and I boarding were very easy, as was checking and claiming luggage."
Khuyết điểm: "Is there a kid’s section? I left like my seat was surrounded by all of the screaming kids on the flight. I would go forward or back to use the restroom and not hear another kid crying or screaming. If there is a designated kid area, let it be known so others don’t have their flight ruined! It was so loud I couldn’t even hear the movie I paid for."
Ưu: "I had a good flight"
Khuyết điểm: "It was really cold"
Ưu: "Smooth Flight, decent food."
Khuyết điểm: "Takes a long time to get off the plane once it's landed. Maybe they need more than one exit - that's probably not realistic but you asked."
Ưu: "The flight attendants were happy and wanted to help out unlike most airlines."
Khuyết điểm: "Nothing"
Ưu: "Really friendly flight attendants, and I so appreciate that they provide free meals!!"
Ưu: "Comfortable flight, service was ok"
Khuyết điểm: "Ants were crawling all over seat & flight tray. My seat pocketbhad leftover food smushed into it. We informed thr stewardess & tge people in front of us had the same issue with ants"
Ưu: "Flight crew. Comfortable seats."
Khuyết điểm: "Had to pay for anr entettainment and it was way too ecpensive. No meals offered"
Ưu: "That there were complimentary meals and drinks"
Khuyết điểm: "The infotainment system was pay for tv and only 3 episodes per show were available. Also the seats were uncomfortable"
Khuyết điểm: "My first time traveling with HA.Flight attendant was rude and dismissive. At one point he miss my mom n I n perceive to serve people behind us."
Ưu: "Complimentary dinner was good, coupled with a free glass of wine"
Khuyết điểm: "No Bailey's for my cup of coffee. Only available in "first class"! Makes no sense....."
Ưu: "Crew always pleasant. The way it used to be."
Khuyết điểm: "Seats were very cramped in Airbus 330?? And I'm only 5'."
Ưu: "Hawaiian Airlines is always on time and alway have extra seats."
Khuyết điểm: "Sometimes and connection flight to Maui when going to Honolulu and takes an extra 2 hours of wait time."
Ưu: "Very pleasant flight flight attendants very pleasant and proffesional"
Khuyết điểm: "In the past I have had bad expierence not with the flight crew but with the custumer service representatives behind the counter They are very unproffesional and rude I only fly Hawaiin if I dont have to interact with them and itis yhe Kahalui airport Wilma"
Ưu: "the most beautiful ladies and men of the airways....great juice....with cane sugar now vs cancerous high fructose corn syrup....delicious snack bag of crackers......no free in flight entertainment is kind of lame....and i would like the opportunity to be able to have more water on the flight.....8 ounces in 5.2 hours is a bit dehydrating....but overall with all my bitches aside....nothing better than hawaiian air...did i mention how beautiful the crew was?"
Khuyết điểm: "no free tv or movies not enough water( i could have asked more but you know...don't want to be a bitch)"
Ưu: "Entertainment available."
Khuyết điểm: "Seats recline into your lap. Very bad... Flight was way too hot, temperature wise, and no personal Air fans."
Ưu: "Friendly staff good flight."
Khuyết điểm: "More in flight entertainment is always nice. Movies and charging ports are must these days."
Ưu: "Good choices of movies Some snack service"
Khuyết điểm: "I was in hunger because non preparation for vegan Passenger. I could have been slightly thankful if they Gave alternatives such as more cookies or nuts."
Ưu: "As always I love Hawaiian airlines. The staff are always gracious, efficient and organized. Very professional"
Khuyết điểm: "I really thought the in flight meal was not great and there were no movies. I didn't realize until 2/3 through the flight I had to rent an i pad. But that could just be my fault"
Ưu: "We landed safely."
Khuyết điểm: "Very little room. Especially when the person reclines their seat. I almost got hit in the face. Touchscreens on entertainment system was horrible. I couldn't figure out how to stop the music either. The help function showed a totally different layout. Charges for everything. Virgin America has better entertainment."
Ưu: "The staff, the free drinks and food."
Khuyết điểm: "No free onflight entertainment and no wifi on the planes"
Ưu: "Cabin crew were very good and efficient."
Khuyết điểm: "Late departure (over an hour). Seat lumpy and tray tables loose and rickety. Monitor wasn't very good at all."
this is a great airline to fly on. I have not ever had a bad experiance with China Air.
Ưu: "Great food and entertainment"
Khuyết điểm: "On time departure"
Khuyết điểm: "Food options!"
Khuyết điểm: "Airport boarding lounge was ice cold. Staff couldn’t be bothered with it."
Ưu: "The seat @ premuim economy is excellent with great amenities. Food was awesome and catered to cutomers diet needs. The crew was great considering the Language barriers."
Khuyết điểm: "Nothing! Awesome Airline. Would use again when traveling to Asia."
Ưu: "Everything is ok but too much bumpy"
Khuyết điểm: "Nothing"
Ưu: "food and seat are good."
Khuyết điểm: "Good everything"
Khuyết điểm: "Good everything"
Ưu: "Everything was good, comparing with other airlines with higher price, China airline was the best"
Khuyết điểm: "Food could have been better"
Ưu: "Yes the crew was amazing and the seat"
Khuyết điểm: "As long as nothing bad happens that is plenty good enough."
Khuyết điểm: "Delayed by two hours. Completely disorganized boarding process. Staff were not service oriented. Would not recommend China airlines to anyone"
Ưu: "Not too expensive"
Khuyết điểm: "Better/more comfortable seats"
Ưu: "Sitting in the emergency row."
Khuyết điểm: "More veg. meal options. Please make sure to offer a complete balanced meal, not just a serving of veggies."
Ưu: "Great customer service"
Khuyết điểm: "On time departure"
Ưu: "I was able to rearrange my seating, no surprises with the clear notification of the gate change upon my arrival, and quality of service was spectacular."
Khuyết điểm: "If the crew could have been more diligent with bathroom duties, a less of a surprise could have been noticed upon a visit. Not really their fault, the passengers seemed a bit more messy than expected."
Khuyết điểm: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Khuyết điểm: "Good"
Khuyết điểm: "Ontario Airport for international arrival is confusing. I think this has to do with more the airport than the airline...although the airline could have helped too. There is no one to ask questions once you exited the security area. The signage is incorrect for airport shuttle to the parking lots. In order to get to the parking lot, one would need to first take a rental car shuttle to the regular terminal and then change to an airport shuttle."
Khuyết điểm: "China Airlines website does NOT allow you to choose your seat even thought I purchased my airfare well in advance."
Ưu: "Service & price"
Khuyết điểm: "Not much legroom for economy customers, limited entertainment & food selections"
Ưu: "Friendly staffs & price"
Khuyết điểm: "Not much legroom for economy"
Ưu: "The Ontario terminal location is much more convenient and faster than LAX."
Ưu: "Living in novotel while staying in Taipei"
Khuyết điểm: "stuck in Taipei"
Ưu: "The service was friendly"
Ưu: "Very bad service.. I request for help on the plane and no one showed up to help me."
Ưu: "Love the air plane fly with. Seat is ok , food is better compare with Americans airline industry, but no compare with Korean airline ."
Khuyết điểm: "The food is small tray , nothing special , silverware is plastic not like Korean Air or AsianaAirlines are stainless. Entertaining have a lot choice . But the screen is terrible small and old look . Can’t see clear with reading glasses."
Khuyết điểm: "The flight came in late. Its not normal. The crew did not care much and where not nice normal.. They need a fresh look at where they are going."
Ưu: "what else can I ask for , fast boarding good service"
Ưu: "my family like the food and A lot of choice for movies, will flight again , way to go China Airlines"
Khuyết điểm: "The lady, her name is Thi. She told so mean to me and my mom. Her service is not professional. I don't like her!!!"
Ưu: "All of stewardesses helped me a lot with their happiness. I love the way they answered their customer."
Khuyết điểm: "I didn't like the chair because it was quite small and I couldn't sleep well during the flight."
Ưu: "Food is good. I like cake and rice of China Airline. And I also was serviced well during the flight to San Francisco. The stewardess helped me a lot when I got trouble with my dizzy and more."
Ưu: "I had 4 seats for me"
Ưu: "Fly China airlines you won't be sorry"
Ưu: "Service, crew and food were exceptional"
Khuyết điểm: "Nothing to complain about"
Ưu: "The food, the plane."
Khuyết điểm: "Was delayed twice from Ho chi Minh city to Taipei and from Taipei to New York. I didn't miss the flight though"
Ưu: "Entertainment system"
Khuyết điểm: "Narrow seats, narrow aisles"
Ưu: "Friendly staffs, decent leg room, boarding process was smooth"
Khuyết điểm: "A little limited on movie selections & food was ok"
Ưu: "The airline attendants were very friendly."
Khuyết điểm: "We had a free movie on a 3.5 hour flight but not on the 6 and 9 hour flights. It's time to step it up for long haul flights!"
Ưu: "The crew was excellent. Ding Ding was very friendly and welcoming. This was my first flight with China Airlines, but it certainly won't be my last! An excellent experience!"
Ưu: "Promptly served food"
Khuyết điểm: "Very tight connection due to delayed first flight"
Khuyết điểm: "The flight fron TPE to HNL was delayed 90 minutes which caused me to miss my connecting flight in HNL. The crew did apologize"
Ưu: "The food was excellent, service equals any other airline I've flown on and better than most. The seats were comfortable and the entertainment selection was outstanding."
Khuyết điểm: "I can't think of a thing that wasn't to my liking."
Ưu: "One of the beat flying experiences ever. China Airlines does cust at a high level"
Khuyết điểm: "Nothing to report bad"
Ưu: "Nothing to really like was overall ok"
Khuyết điểm: "Extremely small seat and seat area ,barely able to move . ( 5'8 180 lbs male )"
Ưu: "Friendly and helpful crew."
Khuyết điểm: "The flight from SGN to Taipei left and arrived late."
Ưu: "We purchased Economy Plus tickets and were bumped up to Business Class since there was no EC seats on this flight leg. Great service and meal."
I like friendly, helpful flight attendants. The male flight attendant's passive-aggressive attitude could have been better.
WI-FI Connection needs to be more secure
Ưu: "Seats were comfortable didn’t have to pay extra for my personal day crew was polite"
Khuyết điểm: "Upgraded to premium. Only offered cookes and drinks. Screens weren’t working for 5 hour flight."
Ưu: "I was arriving only 45 minutes prior to departure time. Not able to check in my luggage. AA ticketing agent allowed me to bring my garment bag through security and to be checked in at the gate. Thank you very much!"
Khuyết điểm: "Nothing really. Very satisfied customer here."
Khuyết điểm: "30 min late"
Ưu: "Plane was newer than I expected. Had tv monitors on the back of seat headrests."
Khuyết điểm: "The flight was delayed an hour because the flight crew was late."
Ưu: "Made it to my destination"
Khuyết điểm: "2-hour delay in the plan after departure from the gate for maintenance. The seats are so small that my knees hit the seat in front of me the entire flight."
Ưu: "on time; new plane with entertainment system on the seat"
Khuyết điểm: "seat was not clean"
Khuyết điểm: "No concerns What I expected for a quick flight"
Ưu: "great trip and crew"
Ưu: "great trip and crew"
Ưu: "Wi-Fi was adequate"
Khuyết điểm: "I paid extra for a better seat, but it still felt cramped. The tray was crooked and I had no priority boarding."
Ưu: "The seats were comfortable, with adjustable headrests. Also, there were outlets to charge devices."
Khuyết điểm: "No free WiFi."
Ưu: "Attendants courteous and helpful. Flight efficiently handled by pilots"
Khuyết điểm: "Remote gate required shuttle. Should have been made aware so as to allow sufficient time not to rush. Advance notice that normal size carry on doesnt fit and must be checked"
Khuyết điểm: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Ưu: "Nice crew, plane clean."
Ưu: "There are three meals during the trip."
Khuyết điểm: "Not at this time."
Khuyết điểm: "Flight was delayed"
Ưu: "Quite new plane, clean. Some of the staff were friendly."
Khuyết điểm: "Flight was delayed vecause there was no pilot for one hour. We missed connecting flight and ended up with several delayed flights, so our 11 hour trip turned out to be 32 hour long. Also, they messed up with food order, but after some time they managed to bring suitable food from business class. Some of the staff was unfriendly and whining. And our party of three was scattered around the plane, other families sitting nearby too. A little bit greedy company selling seat selection option when they could arrangeit nicely, but just don’t do it in order to get few people to pay for otherwise normal thing."
Khuyết điểm: "Gate agent told me it wasn't his job to quickly verify if my luggage had made it on the plane after my 10 minute sprint in PHX. I know at my job, I don't get the luxury of telling customers "it's not my job", especially when the customer has had a bad experience with us."
Ưu: "Enough leg room. Free movies"
Khuyết điểm: "Nothing really"
Ưu: "The staff was very helpful"
Khuyết điểm: "I did not like the fact that, I was ask to help a non English person, whom spoke French find their way to the departure area from check in. I could not understand their broken English. That I feel is the job of the person or staff trying to check them in."
Ưu: "Plenty of entertainment."
Khuyết điểm: "It’s just a long flight there’s no way to change that."
Ưu: "Excellent. on Time. Friendly crew"
Ưu: "Planes were punctual and smooth flight"
Khuyết điểm: "don’t know! didn’t get to phoenix because of plane issues"
Khuyết điểm: "The flight was a bit delayed and was not cleaned at all, may be because of short of time, but minimized the further delay, so acceptable."
Ưu: "They did have lots of entertainment movies, tv shows, games"
Khuyết điểm: "They ran out of food for the passengers. The loaded and boarded us and then we sat on the plane not moving for an hour or two, making the flight feel much longer. The seats were so tiny and uncomfortable. Made it hard to sit comfortably"
Ưu: "Smooth transition with our connecting flight"
Khuyết điểm: "Plane didn’t feel very clean. Our tray tables were dirty Seats were not very comfortable. Food could do with a little help"
Ưu: "Liked that there were easily accessible power ports"
Khuyết điểm: "My entertainment system did not work"
Ưu: "Crew were very nice."
Khuyết điểm: "Poor food for vegetarians. Also the overhead space was not locked properly. Suddenly, it opened and my carry on fell out. Luckily, it didn’t hit my husband who had the aisle seat or anyone else. However, I am upset because my laptop was inside this and may be damaged now."
Khuyết điểm: "Everything. Flights canceled due to "weather" but every other airline was flying to these locations and the customer service experience was miserable at best."
Ưu: "That the armrest came up."
Khuyết điểm: "The landing, having to check my luggage and receiving it banged up when I saw more spaces for my luggage on the overhead compartment, the pilot not mentioning turbulence, no entertainment, flight attendants not being observant for persons not buckled in, last but certainly not the least...the flight delay."
Ưu: "Trip on time"
Khuyết điểm: "N/"
Ưu: "Personell at Bagage drop was nice"
Khuyết điểm: "First the time between connection flights was very short. Then after just making the. Innextion sat for almost 2 hours on board . Missed introductory lunch for my new summer job at my college -"
Khuyết điểm: "Essentially a bus ride with the comfort of a wooden bench."
Ưu: "Prompt boarding"
Khuyết điểm: "I could never sync in the entertainment app and wifi"
Ưu: "Comfort level on the plane was beyond my expectations. Seats, noise level, and elbow room excellent. I will definitely take another flight with American."
Khuyết điểm: "i ask the crew for help to locate my luggage because we didnt pick it up after we landed in chicago for custom check! we were told in thailand that our bag will be going to wichita and we did not need to pick it up in chicago, when i try to do the self check in their machine didnt work! so i had to wait in line, and then wheni ask the crew member for help to locate my luggage she said she is too busy!!!!!"
Ưu: "Seat was comfortable"
Khuyết điểm: "Gate agent told me my bag would fit under seat but when I got on board found it would not and had to do gate check."
Ưu: "The trip was very comfortable. It a a 787 plane and had all the bells and whistles and comfort. The food was excellent, I was pleasantly surprised by the quality and quantity of food. I travelled on BA to LHR and the food was very mediocre."
Khuyết điểm: "The service was okay, nothing exceptional. I think AA could do more from a service perspective similar to Middle Eastern airliners."
Ưu: "They have a huge selection of movies"
Khuyết điểm: "They do not have gluten free options"
Khuyết điểm: "Everything"
Ưu: "The flight attendant lady from 1st class/Business held my suit jacket for me to grab on the way out. Simple thing, but very thoughtful and kind. Love it."
Khuyết điểm: "The negatives are puny compared to what made me happy in this trip. Thanks AA! Please thank that nice lady for me!"
Ưu: "A runway at Phoenix was closed and we were told only once we were on board. There was a long delay in the aircraft at the dock and then another on the runway."
For an international flight back to the US. I think it went perfect, arrived on time, had a meal after take off and before arrival. Thank you.
Khuyết điểm: "Not social distanced full flight"
Ưu: "The seat"
Khuyết điểm: "Some crews are not have a nice customer service"
Ưu: "Flight attendant was good"
Khuyết điểm: "Everything else needed improvement"
Khuyết điểm: "The flight was delayed, the first most important part is to depart on time keeping in mind the customers schedule as well that are travelling with the airline. No communication between the airline and ground department, was not happy at all and probably not fly unites again. Also they charge bags?"
Ưu: "Crew was great and I really like the text updates on landing for my new gate with directions on how to navigate Dulles."
Khuyết điểm: "Delayed by 15mins"
Khuyết điểm: "The seats are incredibly cramped. Also, they want $10 for 4.5 oz of cheese and crackers. Rip off."
Ưu: "Arrived a little early!"
Khuyết điểm: "7/8 size Brazilian airplane."
Ưu: "The loading and no hassle boarding"
Khuyết điểm: "Nothing everything was smooth"
Ưu: "Same as above. Nothing to add"
Khuyết điểm: "Late to board. Slow to run through safety. Late late late"
Ưu: "Once we were on the flight everything was fine, but getting on the flight was stressful."
Khuyết điểm: "The security checkpoints in the United wing were incredibly excessive. I'm not sure if this is a new process, but it was incredibly stressful. Just when you thought you were done, there was yet another line to stand in for yet another security check."
Ưu: "Everything ran on time and the staff was very friendly."
Ưu: "Although there was a slight delay, the flight was pleasant and the service very nice. We got twice something to drink and a snack. For the short flight, quite remarkable."
Khuyết điểm: "Everyting was fine"
Ưu: "Gave some snacks and water"
Khuyết điểm: "Delayed flight twice, made me late for other scheduled flight. I wasn't even in Newark when my plane left. Next flight was at 6 and so I had to wait about 8 hrs at the airport till I could leave."
Khuyết điểm: "San Francisco to Ontario Delay for 10 min Then another dealy for 30 min After we board we had to waite inside the air craft for Cataring company to delever food for first classe"
Ưu: "The Crew attention was nice and very proffessional. Good coffee"
Khuyết điểm: "We are very tired and the airplain isn't comfortable."
Ưu: "How smooth and fast everything was"
Ưu: "Flight was a bit bumpy but staff was helpful and not deterred from providing great service."
Khuyết điểm: "Very uncomfortable seats, got delayed on the return trip again. Got home very late."
Ưu: "Great, friendly service Smooth flight"
Khuyết điểm: "Nowhere to plug in phones or iPads. Snacks were marginal"
Ưu: "Plane wasn't full"
Khuyết điểm: "Coffee grounds in the bottom of my cup Seats way too small for a normal person much less for Someone with extra."
Khuyết điểm: "Bag was sent LAX. I have very important documents and items in my bag. Still waiting on it to arrive..."
Khuyết điểm: "Kept me keep waiting for aircraft for 4 hours and toward the end told me that the flight got cancelled. Then they scheduled me to the 10:45pm flight, and the aircraft didn't come in till 12:40am. I've been waiting at the airport for more than 13 hours"
Khuyết điểm: "the plane was cold early in the morning. I was feeling cold in the plane."
Khuyết điểm: "We book tickets round trip for 3 passengers, on the way going and come back we never have the seat together! Can someone tell me why? I even ask the counters they don't have any answers for me!!!! We are going as a group of family and we would love to have a quality time together!!!!"
Khuyết điểm: "It was a very small plane."
Ưu: "The flight was very smooth and fast. Great crew!"
Khuyết điểm: "The food is terrible! Why give out anything?"
Khuyết điểm: "Plane got super delayed last minute without notice until arriving there at the gate."
Ưu: "Awesome stewardess Donna gave me the opportunity to find a clear row to myself for more room being a wider guy and was an all around class A attendant. Excellent hospitality, thank her much. And thank the crew for such a smooth flight!"
Ưu: "Flight was on time, crew was nice."
Khuyết điểm: "always delay！！"
Khuyết điểm: "Constant updates, saying more delays"
Khuyết điểm: "My luggage got soaked in overhead compartment. Signed rare book was ruined by another passengers' luggage that leaked liquid and soaked my bag and contents inside."
Khuyết điểm: "Everything was good"
Ưu: "Fast flight, friendly and funny crew."
Ưu: "The crew was very friendly and caring"
Khuyết điểm: "I was at the gate 15 minutes like it says on the ticket which never happens because I'm always about half an hour to 45 mins early but when I got there they had given myou seat away that was not cool"
Khuyết điểm: "have no idea if I'll even make it thru the day."
Ưu: "Staff seemed lively and created good atmosphere; thank you."
Ưu: "The crew was very pleasant and professional in spit of all the grumbly passengers."
Khuyết điểm: "First boarding was aborted and passengers were sent back up jetway to waiting area. This was due to a mechanical issue with the plane, which I am glad they noticed and took care of. However, getting to the plane's door and then being told to go back to the waiting area was unpleasant."
Khuyết điểm: "Yet another delay.."
Ưu: "Google service on United Airlines not pleasant in the flights were delayed all the time"
Khuyết điểm: "Bad experience flying with United Airlines sorry"
Ưu: "When I arrived in Ontario my bags were there."
Khuyết điểm: "The plan to San Fran was packed. I had the window seat in the last row. It was terrible. From SanFran to Ontario the flight was a very small plan and the stewardess was not very helpful. Just doing her job."
Khuyết điểm: "Late and rude"
Khuyết điểm: "The only thing I didn't care for is I sat beside a man that was 63 and weighed about 275 pounds and I had absolutely no room to sit. Also I couldn't buy any snacks on the plane because it only took cards ."