Everything was wonderful!
They told us our family of five couldn’t fly because our Covid tests weren’t at the correct time. After it was elevated to the fourth level, someone actually did the math like we did, and they realized we were right and let us on the flight. This made the experience extremely stressful and frustrating. The employees and especially the flight crew were nice, but not having their info straight tainted the trip. I know these are very challenging times for airlines as they navigate all the different restrictions from different countries, but something as simple as the test cutoff time for a 48 or 72 hour lead time for a scheduled flight ought to be easy to have ready beforehand. After all that drama, there was no “Sorry about that” or perk of any kind. Good lesson for us to make sure we have our facts straight before torpedoing somebody.
There was flight delays due to long ques of on-boarding process.
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "The crew was really sweet and making sure passengers were comfortable."
Ưu: "My flight attendant, Grace, was delightful. There were several challenging passengers around me and I observed her handle them with the grace of someone who embodied their name—Grace."
Khuyết điểm: "No wifi on board. The plane was one of the older ones, but still perfectly nice."
Ưu: "qatar airways is able to accommodate my low sodium diet"
Khuyết điểm: "headphone for entertainment did not work"
Ưu: "In-flight entertainment choices."
Khuyết điểm: "It was a long flight, frequent offers of snacks and drinks would’ve been great."
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "The flight attendants were fantastic. They paid attention to every detail and anticipated requests. Always had a smile on their faces."
Khuyết điểm: "The service and the aircraft with QSuites were superb."
Khuyết điểm: "Quatar is the best"
Khuyết điểm: "Food"
Ưu: "Flight attendant assigned to our area was very kind, welcomed us to the flight, and made us feel at home. Wish I had remembered her name."
Khuyết điểm: "The boarding process was a bit out of the ordinary. We were invited to board then stood on the jet bridge then invited to come further down the jet bridge then waited for what no one knows. It was all very bizarre."
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Khuyết điểm: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Ưu: "The plane was very new and wasn’t crowded."
Khuyết điểm: "The arrival time was slightly delayed but overall it was okay. The hot food again can be improved as the chicken dish had no vegetables (even though there was a side salad dish). The waiting lounge at Doha airport gate was a bit cramped, and the bus ride from the gate to the aircraft was also a bit long."
Ưu: "Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained"
Khuyết điểm: "I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy"
Ưu: "Nice touches like the giddy bag of toiletries and air freshener in the bathroom. I appreciated the multiple food offers"
Khuyết điểm: "I would like more healthy food sides likes vegetables. There were a lot of carbs"
Ưu: "Good movie selection, very friendly crew"
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Ưu: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Khuyết điểm: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Ưu: "The plane had everything I could want."
Khuyết điểm: "Unfortunately, the plane was late, prompting me to miss my connecting flight. These things happen, I understand, but most upsetting was the fact that Qatar Airways provided very little information to those of us missing our flights. While on the plane, when those of us with short layovers mentioned that we may be late, we were told "you'll be fine - they hold the planes for a bit." When we deboarded the plane from New York, we ere wrangled into groups depending on our destinations. Many of us assumed that we were going to be taken to our next flights as we had been told they would be waiting for us. The airline rep in charge of my group refused to tell us any information, however, only admitting after we got confrontational with her that we had missed our flights. She then offered no information about what would happen to us, telling us we'd find out when we got to the rebooking counter. Very unprofessional. I was told that I would have to wait for another 24 hours for the next flight, necessitating that I would spend the night in Qatar. I was put up in a hotel that was decent, but again that offered very little in terms of customer service. We were given an $80 meal allowance, but despite me not using it, I was nickeled and dimed in other aspects to where I ended up paying $20 to help reschedule a flight that I had missed in my destination country. The whole ordeal was a nightmare and mostly due to poor communication and very cold, almost robotic interactions with the QA staff on the ground in Doha."
Khuyết điểm: "Nothing"
Ưu: "Friendly crew and good food/drink service. Timely departure. Comfortable and spacious seating at the departure gate."
Ưu: "Great crew, as usual."
Khuyết điểm: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Ưu: "It was exellent but long flight keep it up!"
Khuyết điểm: "Everything was above avarage"
Ưu: "Crew were great and sincere"
Khuyết điểm: "Qatar gave problems changing flight for emergency purpose and had produced all documents but they wanted further documentation which could not have access because at,a foreign country. Felt they don't care and it was all to do with money which had to pay."
Khuyết điểm: "carry-on did not fit on center overhead compartment unless I put it side ways (Same carry-on suitcase fit nicely on Emirates airplanes, so the carry-on overhead compartments have been made smaller on Qatar on purpose or by engineering error, and I will not fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class passengers. Entertainment computer (Android based system) ran slow and out of memory at times. Seats were not comfortable for 12hrs flight. My butt was starting to hurt. I did not have this issues on Emirates flights."
Ưu: "Courteous and friendly staff, on the plane and at the airports. Gave advice and directions when asked. Asked about time for food serving and said anytime you want something, come to the galley."
Khuyết điểm: "A chorus of crying infants..."
Ưu: "Cabin Crew was great, very professional and capable."
Khuyết điểm: "I am about 6'1" and 195 lbs, would love to have had a bigger seat."
Ưu: "The flight attendents were chilled. Very friendly and accommodating."
Khuyết điểm: "The food is much tastier in business class. Used to be better in economy, but that has changed."
Ưu: "Courteous, helpful and professional crew members."
Khuyết điểm: "No internet service on long international flight. Boarding process for business class could be better."
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "Great food, and excellent choice of in-flight entertainment."
Khuyết điểm: "Nothing!"
Ưu: "The was very hospitalty"
Khuyết điểm: "Every thing was amazing"
Khuyết điểm: "It was all good"
Ưu: "The crew was fantastic!! They saved this rating."
Khuyết điểm: "Old plane. No power outlet, no wifi, entertainment system was glitchy... if it was not for the crew, this would have been the poorest u could get. Doha security and transfer were unruly, long, and a mess. Terrible experience there. Nearly missed connection. Dreading going through there on return flight"
Ưu: "a wonderful experience to travel with Qatar airways, recommended for others as well."
Ưu: "Nothing at all"
Khuyết điểm: "Poor management didn't provide a hotel for layovers more than 12 hrs"
Ưu: "Absolutely nothing!!!!!"
Khuyết điểm: "Again, our flight was cancelled without notification!!!!!"
Ưu: "The crew was very nice and seemed very accommodating. The flight was on time to leave, or maybe even a few minutes early. The food was very good. Overall it was a very comfortable flight.Oh and the little toiletry bag was a very nice touch. I for sure used the socks in there and the toothbrush was bonus."
Khuyết điểm: "I didn't have any issues on this flight. Everything was great for me."
Ưu: "Check was extremely slow & delayed"
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Ưu: "Great flights. Lots of room in economy, which is needed for a 14 hour flight. Also excellent personal entertainment system in the seat. This was my first flight on Qatar airlines. I will definitely book on Qatar again."
Ưu: "The attendants were very courteous"
Khuyết điểm: "The seats were too cramped."
Check in was a disaster. 90 minutes and only 2 economy check in desks open. Had to rush to catch the flight.
Khuyết điểm: "Staff tried to accommodate my vegetarian requirements but with limited success."
Ưu: "Great services"
Khuyết điểm: "Sitting in front is better"
Ưu: "Check in is easy. Everything went smoothly. Food is like a roll stuffed with chicken and sauce. Really good actually. Kinda like a mini chicken bake from Costco They also have arcade games and a remote"
Khuyết điểm: "Boarding was chaotic, the gate agent did not call to board by group number"
Khuyết điểm: "None"
Ưu: "Great service from the crew!"
Khuyết điểm: "The entertainment, and to a lesser degree, the food"
Ưu: "Great gate agents! Nice cabin crew. Good food. Great video selection. And the bag was there when I got to baggage claim!"
Khuyết điểm: "Absolutely nothing."
Khuyết điểm: "Waited 45 minutes for a bus from a remote gate without any crew anniucmwnts. A total shambles as one or two buses did a 20 minute+ circuit to offload the plane."
Ưu: "Everything was great"
Khuyết điểm: "More choice of movies, and more choice of translations languages for movies. Because longs hauliers need a lot of entertainment. Thank you very much for asking for our comfort"
Ưu: "Thai airways is always good, they are always one of our carriers of choice"
Khuyết điểm: "Not sure why but the crew seemed a little grumpy today. In my experience, this is very unusual for Thai airways staff. Food was nice but not quite up to usual standard."
Ưu: "I didn’t like the seat belt it looks like a car seat belt not comfortable. The food and the service was excellent"
Khuyết điểm: "The WiFi"
Ưu: "Good food. Thoughtful crew"
Khuyết điểm: "Seat A beside emergency exit had partially blocked legroom. Don't sit here. Choose B or C"
Ưu: "Crew food excellent"
Khuyết điểm: "Could not get comfortable in the seats"
Ưu: "Seat from delhi was very small"
Khuyết điểm: "All okay"
Ưu: "They do an amazing and efficient job for a 1 hour flight. Check in was smooth, and actually she made a special effort to get us a good seat. Always customer oriented."
Ưu: "Crew service were good and kindness between FRA to BKK."
Ưu: "Everything are very much poor. Worth than Vietnam airline.(coffee cup’s rim was broken It was very dangerous) I will naver on board Thai alway."
Khuyết điểm: "Nothing better~"
Khuyết điểm: "No clear direction at boarding for lining up"
Ưu: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
Khuyết điểm: "Nothing really; maybe just that the A330 seat was a little old with seat controls hard to decipher."
Ưu: "Food & services on the plane were great."
Khuyết điểm: "The boarding process can be improved. I traveled with children (7 & 8 years old) and normally we would get the shortest line. But this time we had to board with other long lines which not so comfortable for our children. Also the flight was delayed by 20 minutes. Thai airways should really be improved on this area."
Ưu: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Khuyết điểm: "Business class seat in BKK-CCU sector. Food quality is substandard."
Ưu: "On time and accommodating of the needs and requests."
Khuyết điểm: "They forgot to give me my food."
Ưu: "Efficient and friendly staff."
Khuyết điểm: "Bad choice of in-flight entertainment."
Ưu: "Friendly staff and crew. Flight went as well as possible over the mountains from BKK to CNX."
Khuyết điểm: "Took bus from gate to a different gate. Had to walk up three sets of stairs to walk on to a jet bridge that was connected to the main airport. In flight snack would have been better not consumed. No illness, just didn't sit too well."
Ưu: "It was fine"
Khuyết điểm: "We arrived plenty early at terminal 2 like the confirmation said. Only to find that over night they changed departures to terminal 3. No signs. No one there to give instructions. Just a security guy saying “take sky train “. We had plenty of time so it was more annoying than anything. So we arrive at the gate and the are having a party to inaugurate the new gate and terminal. I’m glad they celebrated. Haha. Got to laugh. The big crowd at the celebration were passengers who were delayed bordering so they could have a celebration. Part of the adventure."
Ưu: "Service, client treatment, food"
Khuyết điểm: "N/a"
Ưu: "Showing the Thai ways."
Khuyết điểm: "Maybe it’s time to change the seats. No USB charging ports but there’s power outlet."
Khuyết điểm: "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."
Ưu: "The movie"
Khuyết điểm: "Late again byt not much"
Ưu: "The staff were extremely helpful boarding me even when my previous domestic flight arrived late and I was able to board and check in my luggage half hour before take off time"
Ưu: "Great legroom in exit row, staff very friendly"
Khuyết điểm: "Boarding terrible, utter chaos, seat very narrow"
Ưu: "Nice crew. Good food. Arrived safely."
Khuyết điểm: "I waited in line for 90 minutes to check my bag. Pace of that line moved extremely slowly. I fly frequently. Other airlines are more efficient. Delay 45 Min. in taking off. Delay upon arrival as we waited for what must have been 30-45 min for a people transporter to take us to our gate. I was at the back of the plane and I swear it seemed like they only had one bus making the (long) journey back and forth. All told I arrived over two hours late to my destination for reasons that are likely poor business design. Not a great experience."
Khuyết điểm: "Lack of legroom"
Ưu: "Thai airway always tries to give good service."
Khuyết điểm: "The flight was delayed 1 hour an 15 min. due to mechanical problem"
Khuyết điểm: "I was charged by Kayak and Thai airlines for the same ticket. Kayak charged me $286 and Thai airlines charged me $276. I will call Kayak when I get back home to the U.S. and fix this extra charge from Thai airlines."
Ưu: "Everything ok But just Ok"
Khuyết điểm: "Bossy staff seemed to much trouble stretching your legs made you feel like you were in the way!!!!"
Ưu: "Attentive service, great food, smooth flight"
Khuyết điểm: "Security queue when transferring at Bangkok Airport: Need more scanners and a fast track lane would be nice. Decor on the plane a bit tired with some paint chipping"
Khuyết điểm: "Outdated Entertrainment system... btw, no entertainment system... safety video had so many hiccups, need to restart multiple times. First flight which did not have either Pepsi or Coke products. Only carbonated drink available is spirite.. very disappointed. Crew was not friendly.. Even when the wish for entry or say bye, attitude and face they make towards Indian looking people was very unacceptable."
Ưu: "It was only a short flight, but Thai Airways provided full service."
Khuyết điểm: "Nothing too much"
Khuyết điểm: "Boarding process quite disorganized. Business Class, Star Allince and everyone board almost at the same time. There was a old printer super noisy and anoiying in boatding area.... please change it or use something to cover noise....."
Ưu: "Flight attendants were attentive. Meal OK. Drinks were plentiful!"
Khuyết điểm: "A bit delayed but frankly not bad for SE Asia"
Ưu: "Crew was nice"
Khuyết điểm: "Ordered prawn and was given chicken Headphone jack is not working properly"
Ưu: "The seats and the crew. Snack menu. Baggages allowance. Co-operative staffs."
Khuyết điểm: "Entertainment"
Ưu: "Knowledgeable and attentive staff who all have some experience with English. Great food and entertainment with plenty of options (just remember to select your meal choice online 48hrs+ before departure). To top it off you are supplied with a clean blanket and a pillow to insure your comfort."
Khuyết điểm: "You just can never seem to get completely comfortable particularly when trying to sleep, but that is the same on most planes."
Khuyết điểm: "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"
Ưu: "Thai Airways has great service, very cool and genteel staff. The transition between flights was so simple. We were very happy with in flight entertainment and food."
Ưu: "Crew were bright and cheery"
Khuyết điểm: "Even though a short flight 1 hour 15minutes I am surprised no VOD - not even in business."
Ưu: "The curry chicken snack was the best food I had on any airplane, and the songkran dessert was a cute touch. Comfy colorful seats, nice staff."
Ưu: "Fast in flight service and good entertainment options for a short flight."
Khuyết điểm: "Boarding was delayed about 30 minutes, but that happens with every airline from time to time."
Friendly staff inflight, flight delayed.
It wasn’t communicated that on the layover, we needed to again have our documents checked so after waiting in long line to board, we were sent back to another documents check line and then back to the long boarding line. It wasn’t a big deal but something to mention. Once on board the crew was phenomenal. Very friendly and constantly working and serving. I don’t think they got a moments rest during the 10+ hour flight. Best service on a flight in years….hands down above & beyond Delta airlines where I have my miles awards membership. Very pleased with Swiss Air.
Ưu: "Great crew. I had 3 seats for myself."
Khuyết điểm: "Selection of music entertainment."
Khuyết điểm: "There was no food ..."
Ưu: "Swiss is my new favorite airline."
Khuyết điểm: "Nothing bad to report. Book Swiss!"
Ưu: "Service was excellent"
Khuyết điểm: "Carry on baggage size misleading"
Ưu: "Crew, food, boarding, service"
Khuyết điểm: "Very tight seats. Not enough of leg room"
Khuyết điểm: "The service could have been so much better. Food was not offered according to seating arrangements and so meal choices were not enough"
Ưu: "Lots of room on the flight, fresh warm bread, lots of water, nice cabin crew"
Khuyết điểm: "How do I book a vegetarian meal??"
Ưu: "Everything was perfect."
Khuyết điểm: "service was least friendly at this part of my flight"
Khuyết điểm: "Difficult if not impossible to sleep in coach"
Khuyết điểm: "Crew was rude and slow"
Ưu: "The flight waited for us as transit after delay of the firs flight from Munich"
Khuyết điểm: "1. the food was a disaster. 2. The noise on the flight from a group of passengers was terrible, no way to sleep or rest. 3. The staff did not try to calm the people the steward laugh me when I complained.."
Ưu: "flight was totally fine. Thanks to Swiss hotline, they could find my booking and send me the documents some hours before take off."
Khuyết điểm: "Kayak has asked for my e-mail and phone number which I provided but never received any order confirmation. Finally it seemed that my flight was never booked. Unluckily Kayak did not forward my contact details to the other brookers in between and definitely not to Swiss. Never Kayak again."
Ưu: "The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew."
Khuyết điểm: "I think the choice of films could be improved."
Ưu: "Very kind crew. Great food. Nice leg room even for economy."
Khuyết điểm: "This was one of the most empty flights I’ve ever been on. With that, lots of room for carry on baggage. I fail to see why it was necessary at all. It delayed my journey when time was of the essence."
Ưu: "We called for seats 23 hours prior to flight. To our amazement we were assigned to an exit row."
Khuyết điểm: "It was an easy 2.5 hrs. flight at which a small warm quiche was served. Nice surprise."
Ưu: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Khuyết điểm: "I travel a least 5 times a year and Kayak is always my option."
Ưu: "Nothing about it"
Khuyết điểm: "They didn't even take us!"
Ưu: "Overall everything was great"
Khuyết điểm: "None"
Ưu: "timely departure"
Khuyết điểm: "too hot in the plane!!"
Ưu: "Great crew and flight."
Khuyết điểm: "Boarding procedure was rather chaotic. After first class, rather than board by groups or rows, it was everyone else. Flights are fully booked and overhead bin space is tight if you board at end."
Ưu: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Khuyết điểm: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"
Ưu: "After almost completely adapting to the spartan amenities of US domestic airlines, my recent SWISS flight had a too-good-to-be-true quality that rendered my travel companion and I giddy with delight. My dinner (one of three food services) consisted of chicken, potatoes, steamed broccoli, salad, a dinner roll with butter, gruyere, and a strawberry tart... included cream and sugar signaled an inevitable coffee service. This was accompanied by complimentary wine and sparkling water, and heavy-weight stainless cutlery. The seat reclination was good, and the in-flight entertainment was a cut above. Coming off many Frontier flights with pay-for-beverage service, no leg-room, and un-reclining seats, it was about as good as coach can get. I'm actually looking at SWISS routes first before I plan my next vacation."
Ưu: "Arrived safe"
Khuyết điểm: "Packed in like sardines on an overnight flight. Awful food. Cheap fair seemed like a bargain until you find out that you have to pay an extra charge for the dubious privilege of reserving a seat way back in the 34th row."
Ưu: "Fast, on time."
Khuyết điểm: "No entertainment at all, super uncomfortable"
Ưu: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"
Ưu: "Service, entertainment and food are top notch!"
Ưu: "Quiet, staff do not bother you. Seats are big enough to rest."
Khuyết điểm: "Boarding and sitting takes a bit of time."
Ưu: "It's swiss. everything works. always."
Khuyết điểm: "i didn't like leaving switzerland. but stockholm isn't so bad. gate agent can be a bit more careful when letting pre-boards on - too many people flying to scandinavia do not seem to respect boarding priority."
Ưu: "The food was good and the crew was nice."
Khuyết điểm: "No entertainment offered and the seats were cramped."
Ưu: "Tried hard but cannot recollect one thing that was better than average."
Khuyết điểm: "Not even a smile from the purser and one other crew member on the Swedish leg. The captain hurriedly "explained", no one understood him, why we were so delayed, but he did not apologize! Zurich airport has no charging sockets! (Ancient) All of terminal A has not a single one! No one supervised the loading passengers not to interfere with those passing by. It was a complete mess. We took off 50 minutes late from Zurich, with no apparent reason. Worst in years for me. We sat in the plane for 30 minutes and were not offered even water. Big fail! (btw, I am unusually so critical)."
Ưu: "It's such a short flight that to me the experience is pretty insignificant. I liked that it was on time and the rest was very average for what I expected in a 45 minutes flight"
Khuyết điểm: "I would have loved a video"
Ưu: "Crew members are very professional and services are good."
Khuyết điểm: "Very few selections of movies Seat are congested"
Khuyết điểm: "Expired cheese. Loudest plane I have ever been on."
Ưu: "Actually being able to breathe on this trip, as opposed to the first trip on your horrible planes."
Khuyết điểm: "Being FORCED to spend extra money simply to be able to reserve the last row of two seats, in the faint hope of being able to achieve some level of comfort which was unattainable on the first flight. Having only two seats in our row and the one in front of us made the flight tolerable, but also enhanced the ludicrous ineptitude of the previous flight, wherein we were treated like so much livestock in a train car, heading for slaughter. I will never, NEVER, fly Swiss Air again."
Ưu: "Everything except the earphones was great"
Khuyết điểm: "The earphones are bad and connector is 2 pins, so couldn't use mine."
Ưu: "The veggie food option was delicious. The calzone for breakfast was miserable. The restrooms were kept clean and well-stocked. Flight delay to wait for incoming passengers resulted in others missing their connections in SF."
Ưu: "Crew was excellent."
Khuyết điểm: "The advanced seat reservations that we had paid for 7 months in advance were changed to very uncomfortable substitutes without giving us a reason."
Ưu: "Checki-in via mobile app was easy, as was baggage dropoff at the airport. Both airport staff and flight crew were efficient, courteous, and friendly. Excellent service, good good, nice selection of entertainment."
Ưu: "A very short flight."
Ưu: "It was great to have timely service where the staff made sure you were comfortable and pleased with the flight. Great entertainment on board with no technical difficulties. Fantastic experience!"
Khuyết điểm: "Checking in we had a nasty representative, but other than that, all was well"
Ưu: "Good service from attendants."
Khuyết điểm: "Not enough leg room. Uncomfortably cramped. Very cold plane. Would have preferred an actual Swiss meal."
Ưu: "Real silverware. Great crew presence. Ice Cream and chocolate."
Ưu: "Food, entertainment, attentive staff"
Khuyết điểm: "plane was delayed"
Ưu: "Flight attendants were sympathetic"
Khuyết điểm: "The first flight was cancelled after we sat on the plane for over an hour. We all had to wait in line at the transfer desk. Then our second flight attempt- boarding was awful, total chaos. The flight was delayed because boarding was so long. Then once we landed late, there was an issue deboarding the flight with the stairs and we were stuck for 40 mins for this process."
The service from flight attendants was excellent the food was good , the coffee taste yummy!
Onboard entertainment system in economy had seen better days. It was functioning, but not very well on either flight.
Very efficient. Crew was a little ocd but otherwise very friendly abs helpful
Ưu: "i like the food and movie choices."
Khuyết điểm: "Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage."
Khuyết điểm: "Food"
Ưu: "Smooth flight. Food was better than flight out of NY. Very tasty. Terrific crew."
Khuyết điểm: "Seat was a bit cramped but this was a coach seat so my expectations were not high. Aircraft was smaller than first flight so seats were also smaller."
Ưu: "Overall good experience"
Khuyết điểm: "Bathrooms were already dirty upon boarding"
Khuyết điểm: "Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example"
Ưu: "Food service and choice of meals was good. Nice movie and Show selection."
Khuyết điểm: "The aircraft was dirty the bathroom was not up kept. The boarding process was horrible considering I’ve flown with Turkish Airlines before. The seat was extremely uncomfortable and the passengers were kicking the chair behind me and in front of me the entire time:/ The plane got really cold towards the end of the flight! The crew seemed irritated and we’re talking in the back quite a bit when we needed assistance. I was disappointed with this flight to be honest !"
Ưu: "Movie selection is great."
Khuyết điểm: "Flight attendants seem undetertrained."
Ưu: "I like the service and caring help of onboard staff of THY"
Khuyết điểm: "I don’t like dealing with THY on ground and internet staff. They should be more helpful in all instances"
Ưu: "The flight crew was excellent. Very attentive, even in coach. Amenities were good. The food was adequate to good."
Khuyết điểm: "The seats were a bit hard. Still, the legroom wasn't any worse than a domestic flight."
Ưu: "Non gluten meal"
Khuyết điểm: "Non gluten bread"
Ưu: "The service and the cleanse up to the tope"
Ưu: "The movie options and quality of the screens was excellent. That's what got us through the flight."
Khuyết điểm: "The food was horrible and served at odd times. The people around us smelled really bad so we had a rough time. I know it's pout of the airlines control but it really made the whole flight difficult."
Ưu: "I was very happy with food and service especially stewardess smiling my journey was San Fransisco to Istanbul."
Khuyết điểm: "One of my luggage didn't come came 3 days later."
Ưu: "Food, entertainment, crew"
Khuyết điểm: "Good service"
Khuyết điểm: "A little turbulence"
Ưu: "I know it wasn't Turkish Airlines fault, but I booked through Kayak who went through Web jet for the tickets. Webjet cancelled our tickets and never notified me. They never contacted me back, and I almost had to book another ticket."
Ưu: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Khuyết điểm: "No complaints."
Ưu: "Will definitely fly Turkish Airlines again!"
Ưu: "Crew was very helpful and nice."
Khuyết điểm: "Nothing"
Ưu: "I had a most pleasant experience flying from New York, NY to Kiev, Ukraine. Everything about the service was just right. Thank you for your kindness and attention to detail. From now on I will only fly Turkish Airlines when going to Kiev."
Khuyết điểm: "Nothing."
Ưu: "The flight and crew were fine. The food and drinks are free, which I wish some US carriers would take note of and adopt."
Khuyết điểm: "No heads-up that we couldn't take tablets / laptops on next flight to the USA."
Ưu: "Short but comfortable and pleasant flight."
Ưu: "There was a delay in take off over 54 minutes. We had only 30 minutes to catch the connection flight at Istanbul airport and no one guide us in the airport to which gate we have to go. It was very hard for my wife to run with me all the way to the next gate (she is diabetic)."
Ưu: "From the minute we boarded the plane, we were given refreshments and tasty food in the business class. When it was time to sleep the flight attendants made our beds for us! It was heaven! We will use this airline again!"
Khuyết điểm: "If you were to become hungry in between the meals they serve, you need to go to the chef's station to pick/ask what snacks you would like. As a first timer we stumbled upon that. One of our seats didn't work but was able to scoot over as it wasn't full."
Ưu: "Service and food - real silverware"
Ưu: "Overall it was a smooth flight except for few minor issues."
Khuyết điểm: "It seems as thought several of the hostesses may have been trainees so the food service was slow and, they ran out of food on some trolleys and sometimes forgot orders for passengers."
Ưu: "Turkish air cabin crew did a great job; movie selection was excellent. I would choose Turkish over other airlines."
Ưu: "new aircrafts, easy boarding ontime departure and arrival"
Khuyết điểm: "Staff needs to be more friendly, food needs to be better in quality (ie.Etihad food is amazing). knowing that the flights are going to INDIA & PAKISTAN they should add some indian Pakistani channels"
Ưu: "Ticket prices were reasonable, warm towel upon entry, food was edible, comfortable seats, they give you an eye mask, slippers socks, toothbrush and lip balm. Which we received on all flights except this one (all flights were international)."
Khuyết điểm: "The flight attendants weren't personable on any of the flights. I'm 6 months pregnant and randomly get hungry. There are snacks like muffin available "anytime" On our long flight from Atlanta to Paris I pressed the button 3 times to see if I could get a muffin, but the attendant alert was turned off remotely and no one came to check on me. Thank God it wasn't some sort of emergency."
Ưu: "Everything. The crew was very accommodating as well as helpful."
Khuyết điểm: "Nothing."
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "Entertainment options are good. Flight timings and boarding was generally very good."
Khuyết điểm: "The foot rest in economy class is really uncomfortable for people over 5'10'' in height as it means we have less legroom, even if it is folded up, and can be uncomfortable to press against. Food is too much the same across all Turkish Airlines flights. I took 6 flights with Turkish Airlines in 1 week and got cheese sandwiches in every flight!"
Ưu: "Seats are spaced further apart than many other carriers"
Khuyết điểm: "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."
Ưu: "the flight from Istanbul to the U.S. was amazing, I watch 3 great movies and some wonderful meals. Even though I,flew economy I,felt like it was business class - foot rest pillow and blanket and they hand out hot towels and packs with toothbrushes and socks and slippers. I will definitely. Fly. Turkish Air again based on,this very positive experience"
Khuyết điểm: "There was one flight attendant who,thought she was all that ..she was rolling her eyes at passengers and had a snotty look on,her face."
Ưu: "THY is no doubts the best in flights and services. The place, seats, food, entertainment is top. My frequent choice! Crew is very friendly and responds to requests quickly."
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "Very comfortable, lovely stuff, the vegan food was good"
Ưu: "Same as above"
Khuyết điểm: "Boarding mess at Istanbul"
Ưu: "Everything was great!"
Ưu: "The flight itself was fine, once I paid for it a second time!"
Khuyết điểm: "We missed a connection on our flight out, so the airline decided to cancel our entire flight home! They didn't even notify us they were cancelling it. We found out the day before we were supposed to leave to go home, when we tried to check in online and couldn't. I spent hours of the last day of our vacation trying to figure out what was wrong, then searching for a rebooking a new flight. It cost us more than $1000 USD extra, just to get home. NOT the way we envisioned ending our vacation. I'll never use this airline again!"
Khuyết điểm: "The flight had been cancelled by airline. Now waiting for refund."
Ưu: "I did like the workers in the plane because they look competent and committed."
Ưu: "You really get great treatment in economy. Food is good, no nickel-and-diming for drinks, inflight entertainment package is very very good - just a great experience."
Ưu: "Great food and movie selection"
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
That they waited from my late arrival to board priority board. Smooth flight
The airport and Luftanza were understaffed. It was slow going.
Next time I will pay more to have a bigger seat! But very happy with this airline!
Delays Needed to board a buss to get to our airplane.
Khuyết điểm: "Staff does not understand regulation"
Ưu: "This is how my trip started that day. Missed my checkin window by 10 mins do to waiting in traffic for 45 mins, because of wreck. Got to the ticket counter at 8:35 and my flight my was set to take of at 9:30. There wear others in the same boat as me, we where all flying with American. I will Never ever fly with American again! The Lady was so rude then she said we were disgrutle when we ask to speak to a manger about trying to board even though or flight didnt leave until 9:30. Not Military Friendly at all. So I ran down to Lufthansa and talk with a guy at the ticket counter that was understanding of the sistuation, he told me what to do once a Book my trip through Kayak he checked me in and got me right to the front and on the plane for the next flight that left 2 hours after my missed flight. I book my trip and got through Tsa all before my flight with american even took off. When I boared the plane the cabin crew was very helpful and laughing and joking with the passagners their smiles brighten my day and made me feel at easy. I was stressed out about missing my flight with American Airlines and that lady at the ticket counter that when on got my flight with Lufthanse I felt like they were my friends and that I have been flying with them before. I will always use Lufthansa when fliying back home back to the states! Thank you to flight crew and men and women at the ticket counters!!"
Khuyết điểm: "If I could change one thing it would be better food, or the drink protion size or just give out canned drinks. But over all the best flight I have taken in a long time!!"
Khuyết điểm: "Best airline"
Ưu: "Planes were comfortable and well maintained."
Ưu: "The pilot pointed out the Alps as we flew over. It was an early flight most were sleeping and we would have missed it had he not mentioned it."
Khuyết điểm: "Nothing all was good"
Ưu: "Another exit seat and got upgraded to economy premium. Possibly one of the best flights I’ve ever taken."
Khuyết điểm: "It was great"
Ưu: "All good"
Khuyết điểm: "N/A"
Ưu: "Crew was very professional and efficient! Flight was fairly on time"
Khuyết điểm: "Selection of movies was not the best I've experienced"
Ưu: "Crew was nice, flight was ontime"
Khuyết điểm: "While boarding and before starting the engines there was no AC. Temperature was unpleasantly hot"
Ưu: "Friendly crew, tried their best to accommodate"
Khuyết điểm: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."
Khuyết điểm: "Turbines did not start up initially. 1h delay."
Ưu: "The boarding process was well organized and fast."
Ưu: "The crew was excellent! Quick services and very courteous."
Khuyết điểm: "The screens in the seats could be upgraded."
Khuyết điểm: "Totally chaos and personal unprofessional and with very poor behavior."
Ưu: "Nice plane, free checked bag, and a snack,"
Khuyết điểm: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Ưu: "Never was able to get on flight airport evacuated because of security breach. Mass confusion and unable to get back through security in time to catch flight still waiting to be rebooked."
Ưu: "Smooth flight"
Khuyết điểm: "Entertainment was not functioning properly..... only one side of the head phones worked."
Khuyết điểm: "My luggage was lost. But that can happen with any airline. Lets wait to see how long it takes to get it back to me."
Ưu: "First time on Lufthansa. Service was friendly and airplane food was surprising good."
Ưu: "Nice aircraft, great entertainment, good crew"
Khuyết điểm: "Maybe a selection of snacks during the flight? Just pretzels seems inadequate for an 11 hour flight."
Ưu: "We had a 2 hours delay but the captain was professional and the next flight was rebooked"
Khuyết điểm: "We didn’t liked the food - awful chicken teriyaki, cold muffin for breakfast and the crew- so unprofessional and with attitude."
Khuyết điểm: "Air was stuffy."
Ưu: "Well in time"
Khuyết điểm: "We were not offered veg and non veg options. We were only offered a vegetarian meal. A minute later, the gentleman behind us was presented the two options. We disregarded this on the first flight, but when it happened on the next flight similarly, we asked if we could get our children the chicken meal. The air hostess explained they had no more. But she presented the two options to the fellow passenger behind us. We were extremely offended by the way we were treated. The airlines offers no entertainment for children as do other airlines. In fact, one air hostess went so far as to ask me to tell my Lil one to MUTE the volume of his ipad."
Ưu: "The overall flight"
Khuyết điểm: "The meal on board"
Ưu: "Flight and attention"
Khuyết điểm: "Nothing in particular"
Khuyết điểm: "Nothing"
Khuyết điểm: "No difference between Business class and main cabin."
Khuyết điểm: "Plane delayed. Then when on board, pilot apologized due to the very warm cabin as "the auxilariary power unit isn't working." Then long delay because the baggage ground crew messed up and again according to the pilot "we apologize for the ground crew's failure to do their job properly and some baggage wasn't loaded properly." Once we landed we had like 20 minutes to go through security AGAIN and nearly missed the final flight to our Seattle destination. No mention of local time upon landing, no one at gate to direct lots of people rushing for connections."
Ưu: "Bump bump uncomfortable"
Khuyết điểm: "The food is ok and the crew"
Ưu: "The plane was clean, the staff for the most part friendly"
Khuyết điểm: "Had to be shuttled out to the plane on the tarmac"
Ưu: "Quick and easy in all aspects"
Ưu: "Food. The seats were comfortable."
Khuyết điểm: "Boarding by row would have been better. All of economy boarded at the same time."
Khuyết điểm: "The automatic boarding system was slow"
Khuyết điểm: "No food service for a evening flight. Delayed because of a toilet problem."
Ưu: "Nice plane and crew"
Khuyết điểm: "Really? They took my new expensive lighter from my checking luggage? A can of hair spray is just as deadly, are they going to not permit those?...stupid idiots!!!"
Ưu: "The crew was especially cheerful and helpful. The food was surprisingly good for airline food. I have always had a good experience on Lufthansa and this trip was no exception."
Khuyết điểm: "Some of the movie choices were a little dated."
Ưu: "Very nice crew"
Khuyết điểm: "Boarding and take off was late, probably the fault of destination airport"
Ưu: "The crew was incredibly joyful, happy and patient. Always a smile throughout the long flight. Very willing to help. Nice new planes, liked the lower galley for restrooms. Very much appreciated the warm face towels at beginning of flight...would really appreciate a warm face towel at end of flight too. Good amount of water available throughout the flight, sometimes airlines are way too limited on amount of water they make available. Appreciated the wine and aperitif as well. Excellent flight! Would try to fly Lufthansa again!"
Ưu: "Helpful ground personnel - seems like this connection issue happens often"
Khuyết điểm: "Leaving Frankfurt late....hanging around airport waiting for a rebook"
Ưu: "Nice trip"
Khuyết điểm: "Food"
Khuyết điểm: "The seat was changed without any communication. Also, on-line checking from internet was not functioning."
Ưu: "First Time on Lufthansa and came away extremely impressed. I'm a million miler on Delta so I know a little about flying a mainline carrier. Lufthansa blew me away with the level of service and friendliness. It was a short (90 minute) flight but they still offered a free breakfast sandwich along with the beverages. Flight Attendants can switch from German to English without hesitation and were very professional. Look forward to flying with them again."
Khuyết điểm: "Can't think of anything"
Ưu: "There are some lounge seats for sleeping. There are power ports next to these seats"
Khuyết điểm: "€5 for a Fanta in the airport. Food choices are limited and expensive. Next time I'll buy food in Sweden. Shockingly, it's cheaper"