Ưu: "Korean Airlines now definitely ranks on best airlines to travel internationally. Great legroom, good food, and a terrific cabin crew who was helpful and kind."
Ưu: "Everything that was offered snacks, pillow,"
Khuyết điểm: "More water!"
Ưu: "Nice, clean efficient. Comfort was good."
Khuyết điểm: "The crew was great but pretty impersonal. Not a great selection of movies."
Khuyết điểm: "Flight attendants rude to travel companion . Non Korean but speaks Korean. When addressing two flight attendants on Korean, they insisted on responding in English, rather than continuing in Korean. Travel companion not happy."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Khuyết điểm: "Overall experience is good."
Ưu: "Korean Air service was good."
Khuyết điểm: "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."
Ưu: "Wouldn’t allow me to board with no explanation and the third party company Flyus.com is a complete rip off"
Khuyết điểm: "Use better companies to book your tickets"
Khuyết điểm: "They should really Consider adding more movie options, in English without having to read subtitles. I had a 13 1/2 hour flight and an 18 hour flight. The movie options were awful and made for our own not so entertaining flight."
Ưu: "The crew, as always, was super professional, friendly, helpful, and efficient. The plane was neat and clean, I was pleasantly surprised with personal items like tooth paste, tooth brush, and slippers. And I was thrilled that you served wine with food as well. That goes a long way!"
Khuyết điểm: "I didn’t rate comfort and food as “excellent” as I did other items not because they were not great, but flying on an economy class for 14.5 hours, I can’t force myself to speak too highly about these two items, which doesn’t necessarily reflect my flight experience or Korean Air quality!"
Ưu: "The 2nd flight plane was alright"
Khuyết điểm: "Flight attendants have poor English and get upset if you ask for snacks or anything that makes them have to get supplies"
Ưu: "The crew was awesome. They were attentive. The always said they were sorry as the went down the aisle with the cart. They made sure they didn’t disturb you while you were sleeping. The food was awesome. I can’t explain it you have to go on a trip with them and experience it."
Khuyết điểm: "Seats could always be more comfortable."
Ưu: "The music of kpop"
Khuyết điểm: "Would have been good if there’s more korean drama available on the trip and some kimbap food too"
Ưu: "The crew was great. The technology is great. I enjoyed the movies."
Khuyết điểm: "I wish I had more water."
Ưu: "Excellent service and food!"
Khuyết điểm: "N/A"
Ưu: "The Koreans are masters at whatever they do, super clean, polite and attentive. Always a smile. I'd fly with them anytime."
Khuyết điểm: "They tend to keep the plane a tad warm and no individual "fresh air" control over head."
Ưu: "Crew service"
Khuyết điểm: "Food quality was ok."
Ưu: "Cleanliness, super efficient, helpful, competent, gracious crew - among the very best in the world of airlines! Politeness and smiling courtesy defines KAL. The spacious seats are best for six footers like me - legroom wise."
Khuyết điểm: "It used to be my and my wife’s favorite airline. But the warm and dry air in the cabin dry our throats and nasal cavities and make travel so uncomfortable! My wife suffered twice with coughs and respiratory illness. I’m traveling by myself in this trip. She avoids KAL. Food is sparse and ordinary unlike before."
Khuyết điểm: "During 14 hour flight, meals were served at the beginning and at the end which comes to 10 hours in between. Between the two meals, they offered a snack of banana or brownie. My wife and I were starving. Terrible!"
Ưu: "Good food!"
Khuyết điểm: "I dont know"
Ưu: "Overall flight was awesome"
Khuyết điểm: "Would suggest a footrest to the economy seats and provide in-flight wifi."
Ưu: "The crew was great."
Khuyết điểm: "I know you are not the only airline that does this, but the seats are cramped. I am not a big guy. I can't imagine what a heavier or tall person goes through in those economy seats."
Ưu: "Flight attendants were very nice and leg room space was more than other flights"
Ưu: "good service"
Khuyết điểm: "need variety of food"
Ưu: "Seats reasonably comfortable, service decent"
Khuyết điểm: "3 of my 4 flight legs were considerably delayed, my luggage not making the connection for one of them. A friend also flying Korean also had delays making me think they are unreliable and extremely disorganized. I don't know what they'll do when they're really busy for the Olympics. Entertainment OK but ANA has much more."
Ưu: "Food, would of liked snacks or dessert."
Khuyết điểm: "Would of like more movie choices"
Khuyết điểm: "cheated by kayak. I paid full pay as mention on your wave sight but did not provide the hotel for 20 hours plus long transit. I spend 20 hours plus at the airport without any support form staff. Korean air please don't accept any ticket agent who will give a ticket to passengers with 20 hours transit time and no accommodation. good Korean air but bad kayak."
Ưu: "some area the A/C does not work"
Ưu: "Plane was clean, staff very friendly"
Khuyết điểm: "Entertainment not provide despite international flight of 4 hours. Excessive extra luggage free compare to Singapore airlines and Sri Lanka air. Food was meh"
Ưu: "다 좋은데 한가지 불만사항 : 인터넷에서 구매했다는 이유로 Mileage 로 Upgrade 가 안된다는데 그럼 KAL 대리점도 없는 이곳에서 mileage 는 언제 사용 ?"
Ưu: "Crew helpful"
Khuyết điểm: "Food tasteless"
Ưu: "Boarding, food, airplanes"
Khuyết điểm: "Nothing"
Ưu: "Food and service was exceptional."
Khuyết điểm: "Boarding was a joke. They were very sure to make you feel inferior to business & first class. And then the boarding was a cluster. A Korean culture thing I guess."
Ưu: "The cabin crew was very polite. Restrooms were kept clean by the cabin crew"
Ưu: "Services are great, the people are kind."
Khuyết điểm: "Lines for the bathroom mid flight."
Khuyết điểm: "Lack of food option for vegetarian"
Ưu: "Great Service, enough leg room for someone who is 75 inches in height, good food, and an on-time arrival."
Ưu: "I'm just about 6ft and really do appreciate the plentiful legroom on business class."
Ưu: "I really liked how Korean Air had the next flights gate information on my boarding passes."
Khuyết điểm: "Justfly has the worst customer service. There is no way to complain either. There is no executive office. They are not on any rating sites. They just don't care, because they are not held accountable for their actions."
Ưu: "Incheon airport was really nice for the layover. Korean Air staff are top notch."
Khuyết điểm: "Cabin was a little warm the whole time. No individual air controls on this particular plane."
Ưu: "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!!"
Ưu: "The return flight food."
Khuyết điểm: "Uncomfortable seating"
Ưu: "Food was definitely above average. Cabin service was good."
Khuyết điểm: "Not took off on time. No explanation or apologies from the captain."
Ưu: "Nice crew, food and service"
Ưu: "Boarding was smooth. Seats weren't too bad. Decent selection of movies, but have had better. USB plug at every seat. Ordered vegetarian meal but didn't arrive."
Khuyết điểm: "They didn't have my vegetarian meal that I ordered so was pretty hungry."
Ưu: "Friendly staff, organized airline, smooth flight with our 5 month old baby girl"
Khuyết điểm: "Long taxi wait before takeoff, may be the airport's fault."
Ưu: "Service much better than any other carrier I have flown with.."
Khuyết điểm: "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
Khuyết điểm: "Nothing"
Ưu: "The crew took care of us during a strange virus affected flight."
Ưu: "The crew was professional and super friendly."
Khuyết điểm: "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
Ưu: "The crew was helpful and meals are delicious."
Khuyết điểm: "Give free mask."
Ưu: "Everything was great. The crew was nice and the food was pretty good."
Khuyết điểm: "Everything was great."
Ưu: "Crew was amazing.Premium economy seats were superb. Food was also good."
Khuyết điểm: "Add a low carb meal option"
Ưu: "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
Khuyết điểm: "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."
Ưu: "The entertainment options were great, the food was great, the staff was friendly and helpful."
Khuyết điểm: "It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep."
Khuyết điểm: "If flight wasn’t delayed."
Khuyết điểm: "ANA changed my selected aisle seat to middle one without explanation. It never happens when I fly with United."
Ưu: "Staff Many empty seats"
Khuyết điểm: "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Ưu: "Everything on time"
Khuyết điểm: "no outlet to charge phone"
Ưu: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Khuyết điểm: "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."
Ưu: "Food and services were great"
Khuyết điểm: "Not a large selection to view on the TV"
Ưu: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Ưu: "Meals were decent. Staff friendly. Had no problems and was able to sleep a bit."
Khuyết điểm: "The economy seats on my plane were strange, they didn't really recline but rather the bottom part of the seat moves forward to make your body less vertical."
Ưu: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Ưu: "Excellent service. Good food. Great entertainment selection."
Khuyết điểm: "No free WiFi"
Ưu: "Aircraft menu and service"
Khuyết điểm: "Aircraft seat pitch"
Ưu: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Khuyết điểm: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Ưu: "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
Khuyết điểm: "I suppose the food could be better."
Ưu: "Wonderful service"
Khuyết điểm: "Food was on the very bland side"
Ưu: "The staff was so friendly, attentive, helpful and pleasant!"
Khuyết điểm: "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
Ưu: "ANA is a great airline with a decicated group of professional. I love flying with them!"
Khuyết điểm: "Can't think of one thing."
Ưu: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Khuyết điểm: "Seats in economy are a little uncomfortable, but to be expected."
Ưu: "Was a smooth flight, good flight crew. Tasty food too"
Ưu: "Meals are excellent at Nippon, stewardesses so helpful and charming."
Ưu: "Food was served with metal utensils."
Ưu: "The service, our seats, overall comfort and cleanliness of the plane."
Ưu: "Flight spot on time."
Khuyết điểm: "Can't think of a better thing"
Khuyết điểm: "No"
Ưu: "flight attendants excellent"
Khuyết điểm: "Ordered Fruit Meal. It did not have a variety."
Khuyết điểm: "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."
Khuyết điểm: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
Ưu: "Everything is perfect!"
Ưu: "The food on board was great! Crew members were friendly!"
Ưu: "Very friendly staff, happy to explain and let us try the lemonade drink"
Khuyết điểm: "would have preferred more asian food options"
Ưu: "The food was really good, service was great, and nothing to complain about"
Khuyết điểm: "I don't have any complaints"
Ưu: "The Star Wars theme was unexpected, and fun. The food was great, fresh, as always on ANA."
Ưu: "Wish there was more movies in English"
Ưu: "I appreciated the fact that mostly everyone is bilingual there. It helped tremendously because I don't know Japanese."
Ưu: "I fly around often, at least 10 times a year, and ANA has always had the best service, cleanest planes, and the best entertainment. I recommend flying with ANA anytime you travel."
Ưu: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Khuyết điểm: "The food provided was tasteless"
Ưu: "Very friendly and accommodating staff. They were quick to help when a friend of mine wasn't feeling well on the flight. Great service!"
Ưu: "Unexpectedly upgraded to business class - fantastic way to start a business trip... Food was amazing, and the seats and legroom are of course paradise compared with economy class - thanks ANA!"
Ưu: "Crew great as always. Bulkhead seating very good for economy class.Has improved."
Ưu: "Flight crew were amazing! Very hospitable and attentive."
Khuyết điểm: "WiFi was not very good. Connection was very slow and they charge $20 per 100 MB used (instead of one flat fee)."
Flight attendants perfect as always. Business class checked bag took 45 minutes to arrive.
I love everything about Singapore airlines excepted fact that you cannot reach a person to speak with anything with on the phone that is the only reason I may not use a Singapore Airlines again I tried many times to call someone and cannot speak to a person about some specific problems that I need to speak with an individual about
Ưu: "New aircraft"
Khuyết điểm: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Ưu: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Khuyết điểm: "Silk air"
Khuyết điểm: "The seat covers looked worn and dirty. Needs an upgrade."
Ưu: "Best airline I've ever been on"
Khuyết điểm: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Ưu: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Khuyết điểm: "For a premium economy service, it was really good."
Ưu: "Ok boarding, plane was new, entertainment system was up to date"
Khuyết điểm: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Ưu: "one of the crew was rude. my spouse forgot to fold-up the cup holder, the hostess heat the holder so hard while walking. I don't know but it appeared as very very rude."
Khuyết điểm: "Improve the process for boarding people were standing there for 45 minutes to 1 hour. People there needs training"
Khuyết điểm: "For better leg room in business class go for the bulkhead seats"
Ưu: "Crew was polite."
Khuyết điểm: "For such a long journey, the plane could have been nicer."
Ưu: "See above"
Khuyết điểm: "See above"
Ưu: "Service was excellent, always with a smile."
Ưu: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Ưu: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Khuyết điểm: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Ưu: "Friendly staff."
Khuyết điểm: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Ưu: "The economy section of the upper deck of the A380 is great!"
Ưu: "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
Khuyết điểm: "Absolutely no complaints"
Ưu: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Khuyết điểm: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Khuyết điểm: "Food"
Khuyết điểm: "Outdated Cabin Fit Out"
Ưu: "Love the promptness of services, always with a smile!"
Khuyết điểm: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Ưu: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Khuyết điểm: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Ưu: "Ontime, airline stewards were excellent and tv entertainment very good"
Khuyết điểm: "Nothing"
Ưu: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Khuyết điểm: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Khuyết điểm: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Ưu: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Khuyết điểm: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Ưu: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Khuyết điểm: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
Ưu: "Ease of checking. Empty seat between us"
Khuyết điểm: "Can't upgrade with krisflyer miles"
Ưu: "Consistency of service, efficient"
Khuyết điểm: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Ưu: "Good service and entertainment."
Khuyết điểm: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
Ưu: "Friendliness of crew"
Ưu: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
Ưu: "everything, excellent job"
Ưu: "Amazing plane and crew!"
Khuyết điểm: "Nothing."
Ưu: "great service. new plane. excellent video system."
Khuyết điểm: "not much to complain about."
Ưu: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Khuyết điểm: "Wifi cost 12 bucks and hour."
Ưu: "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
Ưu: "Aircraft was OK."
Khuyết điểm: "Cabin crew service can definitely be better. Should offer more snacks for long flights."
Ưu: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Ưu: "Attentive Staff - Fabulous"
Ưu: "Everything on time."
Khuyết điểm: "Nothing really bad one food on return flight not great but ok."
Ưu: "Great entertainment, good service, clean plane."
Khuyết điểm: "The lasagna was pretty dry and meh."
Ưu: "Crew and entertainment"
Khuyết điểm: "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"
Ưu: "Flight crew we're attentive and anticipated issues. The flight was smooth and the lavatories were clean and stocked. Love the hot towels at the beginning and end of the flight."
Khuyết điểm: "Not much to be honest. I suppose if I could say anything it would the seats in economy are a bit cramped, but that's to be expected."
Ưu: "For medium range flights SQ uses A330s. Business class is really OK, not great. Each passenger can freely choose any configuration of the seat without inconveniencing others. Food is great, both in presentation and taste, and serve with refined courtesy... I will gladly fly on this aircraft again on my way back."
Khuyết điểm: "The entertainment system has literally hundreds of choices -- many, many movies for all tastes under the sky. But there is one drawback. Each movie starts, not when you are ready, but when the system is ready ; you cannot pause, resume it, no fast-forward..."
Ưu: "Quick boarding, good choice of movies"
Khuyết điểm: "Would have been nice to get offered beverages more often. Was hard to get water as much as I needed without disrupting my fellow seat mates."
Ưu: "Emirates is my airline of choice. They do everything well."
Khuyết điểm: "flight left very late. couldnt make up time on the way. had to struggle to make it to the connection."
Ưu: "The crew was just fine."
Khuyết điểm: "Checking on the cleanliness of the toilets frequently"
Ưu: "The seats were spacious and comfortable. Ample room for the long flight."
Khuyết điểm: "Desert option: warm cookies"
Khuyết điểm: "In most cases i was so disappointed to be allowed only 1 lugage of 50lb while i was supposed to be allowed 2 50lb of bags,i had to pay 275$ for the extra luggage,very disappointed as i was not expect that to happen,you guys made me look ashamed infront of people as i had to borrow money to pay for"
Ưu: "Crew was generally very good."
Khuyết điểm: "Flight was delayed by 2 hours"
Ưu: "Kind and very helpful."
Khuyết điểm: "A little more room for people with weak legs."
Khuyết điểm: "I booked thriugh justfly.com and there was an error with the name on the tocket. I was charged 300 dollars to cancel with emerites and then 150 to cancel with Justfly.com and then had to buy a new ticket the day before my flight. I lost a lot of money, was unable to talk to good customer service."
Ưu: "Crew, food, seats were great (my route was empty on the first flight, so I could lay down across other seats). They provided amenity kids even in economy class."
Khuyết điểm: "The connection was too tight. A staff member led us to a bus to the next terminal, but left at security without a word. I ended up running from security all the way to my gate, feeling I was going to miss my flight. They still had the gate open past the scheduled time, but wish I didn't have to run."
Ưu: "Emirates itself was great but using fly Dubai from Dubai to Kabul was awful."
Khuyết điểm: "No flights to Kabul using Fly Dubai when someone books tickets actually for Emirates."
Ưu: "Comfort level was below expected for Emirates today, because the flight was very packed. I didn’t get the ability to choose or change my seat while checking in online and checking in at the counter and was not able to change out of a middle seat. We also took off 1hr + after the original departure time."
Khuyết điểm: "Not sure why I wasn’t able to change my seat during check-in, this is usually standard. Other than that, the flight was fine."
Ưu: "Least amount of time spent at baggage check, most helpful service on the ground and in flight, that I have ever experienced."
Khuyết điểm: "I like it"
Ưu: "Everything was perfect"
Ưu: "I like the aircraft itself, so far pilots are well professionally trained. I feel safe riding in your aircraft."
Khuyết điểm: "The food is not good. I chose chicken but unfortunately no chicken only small mashed potatoes and gravy and when I asked for another one the crew said no more chicken lol.So I skipped 1 meal"
Ưu: "Great service from flight attendants. Fast professional and courteous. The flight wasn’t full so there was plenty of room to move around."
Khuyết điểm: "Baggage retrieval process is slower than normal. The airplane food was well, airplane food bland low quality."
Ưu: "Most of crew was excellent. Also great selection of in flight entertainment. The widescreens were awesome! Double decker plane was spacious."
Khuyết điểm: "One crew member was rolling her eyes at a passenger when she wasn't looking. Just looked unprofessional. The food was not good. The only beer available was Heineken. I overall prefer Korean Air, Garuda, or Singapore Air."
Ưu: "My flight left on time and from the moment I was greeted upon entering the A380 Airbus, I knew I was in for something very special. As prepared for departure, blankets and pillows were distributed amongst the passengers. Once in flight, dinner and in the morning, breakfast. And, throughout the night, the flight attendants attended to passenger requests for beverages and snacks. The plane was clean and, maybe I need to compliment my fellow passengers also, for the washrooms were clean and well maintained. We arrived on time and the trip seemed rather short with the entertainment of movies, news and inflight updates. Thanks again Emerates...you have brought back flying to it's original objective to give service and a safe means of travel. See you soon. Philip Dorn"
Ưu: "The sitting is nice with good leg room"
Khuyết điểm: "Can’t think of anything I don’t like."
Khuyết điểm: "Being late and have 24 layover at Dubai . Am still at dubai"
Khuyết điểm: "The flight fid not depart on time and therefore I missed the connecting flight. Had to spend a day in a hotel until the next connecting flight."
Ưu: "The food was very good and there were a lot of choices for entertainment. All of the crew were friendly."
Ưu: "I liked the service provided by the second steward because he was concerned about my wellbeing and brought me a veggie option. The entertainment was good."
Khuyết điểm: "I was given a seat between 2 men and it was most uncomfortable. I am not sure why seating is not done more sensitively for passengers. I requested an aisle seat but never got one. Also, there were no vegetarian options for those who didn't book a special meal in advance. I am a star alliance member with Qatar and love their service. I didn't think Emirates would be below that standard because I have heard a lot about the airline and decided to fly them for a change. I was told that if there was any vegetarian option left behind I would get one but the steward didn't even have the decency to come back to tell me there wasn't any left. For the breakfast the steward was much nicer and was able to provide me with a vegetarian option."
Ưu: "Service courtesy helpfully"
Khuyết điểm: "I could not get pure vegetarian food as i am a strict vegetarian"
Ưu: "I liked most of the food service. Not breakfast."
Khuyết điểm: "Cramped seating on 1st flight. High business class fares."
Ưu: "Most of the crew was nice and accommodating"
Khuyết điểm: "There was a hair in my food. Seats 46a and 46b were very constricting, leaving it very uncomfortable for sitting."
Khuyết điểm: "Dubai to blre flight was better than IAD to Dubai as there was a chewing gum stuck over the window's edge next to my seat."
Ưu: "Food was good"
Khuyết điểm: "Less attention to my two kids"
Ưu: "The outstanding service of the flight attendants."
Khuyết điểm: "Nothing!"
Ưu: "The inflight movie selection and entertainment was very good."
Khuyết điểm: "The food was a bit disappointing."
Ưu: "I loved the layout of the plain and its size. It can fit a lot of people and you can definitely see that Emirates prides in their airline."
Ưu: "Flight attendants friendly, well mannered"
Khuyết điểm: "Took flight attendants some time to clean up, not responsive to call light, seemed overwhelmed somehow."
Khuyết điểm: "IAD-->DXB--?AMM; Airlines took my stroller from me before boarding the first flight to Dubai(at gate), and they gave it to me in Amman. WHen landed in DXB, There was a long walk form the plane to the gate where you can find a stroller in the airport( which is only a single stroller) and having 3 kids which does not help. Why not give strollers at gate just like all other airlines! I was prepared and had the double stroller with me! Never again on Emirates with kids!"
Khuyết điểm: "Really small space. Airport crew was dismal. Boarding was more disorganized than in a poor African country and boarding is easy, I really don't understand"
Ưu: "It was fast and comfortable"
Khuyết điểm: "Noisy kids and parents along 14 hours of flight. When arrived at Dubai, we had a long ride of a bus, walking, and transited by train - overall 35 minutes."
Ưu: "The A380 equipment is beautiful and spacious even in coach. The changing ambient lighting added to a great positive experience. Food and service was excellent. The entertainment system and seat amenities are top notch - large screen, great selections, power sources, remote control (cabled). I was so impressed I planned to join their frequent flyer program (*** but see review of second leg - Dubai to Manila *** )."
Khuyết điểm: "Was served the wrong meal even though I double-checked with the FA."
Ưu: "The food was horrible. We were served almost an hour late after everyone and not given and option to select our food. I would like some kind of response from the airline service on this."
Ưu: "The 380 is a great plane, the quiet and comfort."
Ưu: "The hygiene kits that they offer! They are awesome and very much appreciated."
Khuyết điểm: "I would have loved some Classic Anime(Japanese cartoon)Movies or cartoon series on the ICE system."
Ưu: "I have high expectations for Emirates, and for the most part they delivered."
Khuyết điểm: "They ran out of many food options by the time they came to my part of the plane. These new planes are designed poorly. Passengers were not even allowed to carry out a basic conversation near the restrooms at the back of the plane without being shushed left and right from cabin crew in their private quarters and other crew up the stairs."
Ưu: "Food was good and plentiful. Crew was attentive, but stingy with liquids."
Khuyết điểm: "Connection was too short and airport too big. I had to literally run through the terminal and my bags didn't make the flight. Window seats on A380 are too far from window to sleep comfortably."
Ưu: "Very comfortable pod."
Khuyết điểm: "Nothing"
Ưu: "it was nice trip with emirates, You have excellent services Thanks"
Khuyết điểm: "All good"
Khuyết điểm: "Filthy bathrooms. Food service slow and erratic. Too hot."
Ưu: "I’m very disappointed by the supervisor treatment at the time I was checking in and weighing my luggage. It is very frustrating to see that I was forced to pay US$ 175 for an excess of only 9 Kg. Even after I told him that my other luggage didn’t have the maximum weight he insisted either to throw away my items or pay the amount. The supervisor was ready to either not let to board the flight or leave my luggage. I could have appreciated if either charged only extra 9kgs or move the excess volume to check in luggage that was not full. The supervisor was not ready to listen and he constantly treats me in a disrespectful manner. Given to the mistreatments I had I have vows not to travel with Emirates anymore and also advise my friends and colleagues not to use it. I hope you will use this feedback to improve your customers services."