Tăng cường vệ sinh
Lau chùi hằng ngày, lắp đặt các màng lọc HEPA cho cabin trên những chuyến bay từ Wichita
vn.kayak.com cũng có sẵn bằng tiếng Anh. Visit site in English.
KAYAK là công cụ tìm kiếm du lịch. Điều đó nghĩa là chúng tôi dò khắp các trang web để tìm ra những mức giá tốt nhất mà chúng tôi có thể tìm thấy cho người dùng. Với hơn 2 tỉ lượt truy vấn chuyến bay được xử lí hàng năm, chúng tôi có thể hiển thị nhiều mức giá và phương án cho các chuyến bay đến Việt Nam.
Công cụ Dự báo giá chuyến bay của KAYAK sử dụng dữ liệu trong quá khứ nhằm xác định xem liệu giá cho chuyến bay đến Việt Nam có thể thay đổi trong vòng 7 ngày không, để cho du khách biết được liệu nên chờ hay là nên đặt vé ngay giờ.
KAYAK Mix cho phép bạn kết hợp hai vé một chiều để tiết kiệm tiền so với loại vé khứ hồi truyền thống. Bạn khi đó có thể bay đến Việt Nam với một hãng bay và chiều về bay với hãng bay khác.
Đôi khi ngày đi không cố định. Nếu ngày đi bạn muốn có thể dao động, ngày linh hoạt sẽ cho bạn tất cả các phương án về thời điểm bay đến Việt Nam trong vòng tối đa 3 ngày trước/sau ngày bạn muốn. Bạn khi đó có thể chọn chuyến bay phù hợp mình nhất.
Điểm theo đánh giá của khách hàng KAYAK
Ưu: "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
Khuyết điểm: "The food was a little bland, but that is nit picking. For airline food, it was very good."
Khuyết điểm: "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
Ưu: "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
Khuyết điểm: "Nothing really other then maybe a better selection of movies but I am not picky Great flight"
Ưu: "Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability"
Ưu: "Professional and friendly crew"
Khuyết điểm: "Food quality from Jakarta is bad"
Khuyết điểm: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Ưu: "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
Khuyết điểm: "The movie selection and meals were not bad, but I've had better on other airlines."
Ưu: "JAL flight crew were excellent and friendly"
Khuyết điểm: "nothing"
Ưu: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Khuyết điểm: "N/A"
Ưu: "crew was professional, attentive and polite"
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Ưu: "The crew"
Khuyết điểm: "Being late"
Ưu: "Service and Entertainment were great. Lots of legroom is great."
Khuyết điểm: "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."
Khuyết điểm: "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
Ưu: "Everything was excellent no complaints"
Ưu: "Quick efficient boarding. Smooth flight."
Ưu: "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
Khuyết điểm: "Can’t think of any thing"
Ưu: "Courteous cabin crews, must be from Japanese culture."
Khuyết điểm: "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
Ưu: "I enjoyed everything! My first flight was a little over 10 hours, but it didn't feel that way. I was very comfortable and the crew took very good care of all of the passengers. Japan Airlines is Ichi Ban!!!"
Ưu: "Super cheap. Came with an in flight meal. Kind staff. Great service."
Ưu: "Wonderful crew!"
Ưu: "I was very surprised Japan Airlines staffs welcomed at boarding gate in Chubu Centrair,Nagoya with friendly smiles, chocolate and a mask for the upcoming flight. Also very comfortable seat, friendly crews during flight. One of the best flight !"
Ưu: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Ưu: "Excellent crew,service and great food."
Khuyết điểm: "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Khuyết điểm: "more movie options!"
Ưu: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
Ưu: "The food was good. Seats were as comfortable as any flight is."
Khuyết điểm: "There were no diet soft drinks available on the flight."
Ưu: "Glad to make it to Japan safely and back in one piece"
Khuyết điểm: "Turbulence"
Ưu: "The food was excellent and the stewardesses were extremely attentive and helpful."
Ưu: "Very good premium economy seats and airline service was excellent - highly recommended"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
Ưu: "All was fine"
Khuyết điểm: "Nothing"
Ưu: "The airplane and all crevices"
Khuyết điểm: "None"
Ưu: "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
Ưu: "Everything worked as planned."
Ưu: "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"
Ưu: "Upgraded to premium economy and the seat was comfortable. However the food was lacking. The snack was a collection of overly sweet bars and bread. The meal was okay."
Ưu: "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
Khuyết điểm: "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."
Ưu: "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
Khuyết điểm: "Could not enjoy the music and NHK news on the plane."
Ưu: "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."
Ưu: "JAL in general."
Khuyết điểm: "NA"
Ưu: "the flight attendants were fantastic"
Ưu: "great flight crew and clean airplane. Pilots did excellent job and it was comfortable seats, pillow and blanket."
Khuyết điểm: "Food was bad compared to other flights to Tokyo that I have taken and entertainment was very weak."
Ưu: "Attentive staff, decent food, good choice of entertainment."
Ưu: "Amazing service; flight attendants were very quick to respond to requests and very very polite and friendly Comfortable space; considering it was economy the seating was surprisingly roomy"
Ưu: "The flight attendants are always so gracious on this airlines. They serve you nice meals and are attentive."
Ưu: "The crew was helpful and meals are delicious."
Khuyết điểm: "Give free mask."
Ưu: "Very caring, and pay full attention to passengers."
Khuyết điểm: "Better food quality, more movies please."
Ưu: "ANA was awesome as usual."
Khuyết điểm: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Khuyết điểm: "You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again."
Ưu: "Flight attendants were amazing and so service oriented!"
Ưu: "Comfort as usual"
Khuyết điểm: "No idea"
Khuyết điểm: "Add a low carb meal option"
Ưu: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Ưu: "japanese airlines food is always better than u.s. airlines. service is also very courteous."
Khuyết điểm: "disliked their entertainment system. no varieties in movies, and interface was a bit annoying as you could not see a visual menu of all movies and had to keep scrolling line by line to get to the next movie."
Ưu: "One of the best service! Thank you!"
Khuyết điểm: "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
Ưu: "ANA did great on everything I could expect from a flight."
Khuyết điểm: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
Ưu: "Friendly crew, great movie choices."
Khuyết điểm: "Not a lot of left space, very full flight."
Ưu: "Great food"
Khuyết điểm: "Leg room"
Ưu: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Khuyết điểm: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Ưu: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Khuyết điểm: "The seats are kind of flat."
Ưu: "Food was quite good"
Khuyết điểm: "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
Ưu: "Overall comfort was good"
Khuyết điểm: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
Ưu: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
Ưu: "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
Ưu: "The plane wasn't that full so I had a lot of space."
Khuyết điểm: "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
Ưu: "Good service"
Ưu: "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
Ưu: "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"
Ưu: "Wonderful service"
Khuyết điểm: "Food was on the very bland side"
Ưu: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
Ưu: "A nice crew and service very friendly."
Khuyết điểm: "The transfer walking to long."
Ưu: "Everything excellent"
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Ưu: "The flight attendants were very helpful."
Khuyết điểm: "It is a very long flight."
Ưu: "The meals were healthy Japanese meals with lots of vegetables"
Ưu: "I slept through the flight from take off to landing."
Khuyết điểm: "The cranky infant a few rows behind."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."
Ưu: "Food was good, the crew were kind, nothing less than one expected and nothing more either"
Khuyết điểm: "Not much of a choice when it came to films"
Ưu: "The friendliness of the crews and the cleanliness of the rest rooms."
Khuyết điểm: "The delay before taking off."
Ưu: "They had good movies and music of my choice."
Khuyết điểm: "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
Ưu: "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
Ưu: "Efficient and uneventful"
Khuyết điểm: "Very nice services"
Khuyết điểm: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Ưu: "Good service and not too long of a wait to board the plane."
Ưu: "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
Khuyết điểm: "None"
Ưu: "on time, great service on flight"
Khuyết điểm: "Could not fall asleep as the chair would not recline enough"
Ưu: "crew was awesome! Service was outstanding"
Khuyết điểm: "a little warm on the plane. food was ordinary"
Ưu: "Cabin comfort"
Khuyết điểm: "Only two Hindi movie"
Ưu: "The best service I have ever received. The stewardess ladies are incredible."
Khuyết điểm: "Alternative movie options."
Khuyết điểm: "Keeping flights and terminals accurate and on time. Not loosing thousands of dollars of my belongings they lost my luggage"
Ưu: "So so"
Khuyết điểm: "More care and warmth"
Khuyết điểm: "Crew is very slow in serving and removing spiked plates. Food menu is very limited and not even asking for Tea or coffee, very poor service, feedback alone they ask verbally and thank to be positive. Late boarding not proper announcements"
Ưu: "Seat comfortable"
Ưu: "qatar airways is able to accommodate my low sodium diet"
Khuyết điểm: "headphone for entertainment did not work"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Khuyết điểm: "Great"
Ưu: "The seats are comfortable; food is good."
Khuyết điểm: "Our luggage hasn't arrived due to the short layover and due to the feact that the first leg plane was late."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Khuyết điểm: "Our flight was delayed from Hyderabad to Doha and they did not allow us to board the flight as connecting flight from Doha to Dallas would have been left. They did not have seats for next day , the earliest we could go was 2 days later. They did not apologize or compensate for delay."
Ưu: "Great crew. Met every request and did a very professional, yet personal job."
Khuyết điểm: "Overall meals were best I've had on flights. Did not care for last one but probably just a personal taste."
Ưu: "The airplane and clean"
Khuyết điểm: "The seats destination between them very small"
Ưu: "Great crew and front desk"
Ưu: "Everything ,good service ,friendly crew affordable rates"
Khuyết điểm: "Nothing"
Ưu: "Houston check in counters need to be added."
Khuyết điểm: "Doha airport indian staff is rude to many passengers during their hand carry check. Too little space there. No organization."
Khuyết điểm: "The airline demaged both of my completely new suitcases. They both had TSA approved locks. One of the suitcses has a missing wheel, another one ripped zipper and missing lock and it was wraped in plastic. A few items were missing from that bag."
Ưu: "I had a family emergency and couldn’t go. I wasn’t allowed to switch my flight or change it. Lots of money spent with nothing in return. Unfortunte."
Khuyết điểm: "The plane was delayed at the start but that's was ok you need a safe plane but we missed the next flight. You don't flight to Cuba so missed all the next day flight to Cuba but you lost all four bags and not helping to get them back so missed the rebooked flights again, so stall waiting someone to find them."
Ưu: "They are the best"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Khuyết điểm: "Qatar counter check asked how long I will be staying in Ho Chi Minh, even though my visa expired in 2022! Surprise and they are aware of my ticket with a return in Thi September. Then I was asked for how long I will stay is not of Qatar concern. Too much of concern!"
Khuyết điểm: "Had an 11hr delay overall, 3.5hrs sitting on the tarmac only to be told to disembark for dinner at the airport. Then told that we won't be getting on until 7am the next day, but only really started boarding at 8:30am. By the time we were told about the reschedule to the next morning, it was too late to get a hotel room (too far away) and was told that I could use a 'Quiet Lounge' at the airport (which wasn't quiet). While waiting to board at 7am the next day, ground staff told us that they had to change the plane so there would be a further delay. On boarding, we discovered that it was the SAME PLANE."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Ưu: "Flight was comfortable. Flat bed in business. Crew as such nothing great."
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "nothing"
Khuyết điểm: "My suitcase was broken"
Ưu: "The crew service"
Khuyết điểm: "The cost of internet access"
Khuyết điểm: "They re issued my boarding pass Doha, for Dallas flight and gave us the last seat on the plane, even though I chosed the seat at the time of booking. Food was ok, but when we asked for the chicken they didn’t had it. It’s an international flight of 15 hours with food shortage???"
Ưu: "The flight got delayed for 4.5 hours. We didnt receive any call, sms or email informing us about the delay. We went to the airport for checkin only to discover that it was delayed! No justification or any reason were given to us. We are travelling with a baby. We had to get a taxi to return to our home and return back to the airport after 4.5 hours. Called qatar airways and send them a xomplaint email. No one cared to answer. The worst flight ever. Will never go with qatar airways anymore"
Khuyết điểm: "Delayed for 4.5 hours. Extremely bad customer service"
Ưu: "Like your six seats in a business class row compared to Emirates, Air India and very awkward seats of Etihad. Qatar business class staff also tad better than others."
Ưu: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Khuyết điểm: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Ưu: "All the services were excellent. From the checking-in to the boarding. The flight crew could not have been more helpful, courteous and polite. Food was great on board."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Crew, food."
Khuyết điểm: "Lack of communication. Flight was two hours late from Boston to Doha. Not once were we told about the length of delay or what we need to do about connecting flights. And toilets were very smelly right from the start as it seemed that itinerary has seeped into the floor over time. And there were only two items as a main course and one of them in very small quantity. I was told that too many veg main courses were loaded by mistake and very few non veg."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Khuyết điểm: "no one came to help even after asking for assistance"
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Wonderful services"
Khuyết điểm: "Nothing bad to say"
Ưu: "Respect the scheduel and well organize."
Ưu: "Comfortable wide seats, good service"
Khuyết điểm: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Ưu: "I was promised Wifi on all flights when I called customer service and I was frustrated I only had it on 2 out of the 4 flights ... And the connection was bad. I needed to work and planned on it after I heard the wifi was available for purchase."
Khuyết điểm: "Did not like there was no wifi when I was told there was. The food was good and the service as well... It was comfortable !"
Khuyết điểm: "Mashed connection"
Ưu: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."
Ưu: "The Boing 777."
Khuyết điểm: "Flight attendants English very poor."
Khuyết điểm: "Being a replacement flight due to delays in original flight from London, the airways chosen our seats beside the emergency exit my son who is 15 and other customer asked to swap seats for safty reasons which I fully support. computer and staff should be smart enough to choose for my son a proper seat."
Ưu: "Staff was friendly and I was comfortable"
Khuyết điểm: "Toilet was a bit messy. Menu can be improved"
Khuyết điểm: "I missed my flight that day i was not happy at all"
Khuyết điểm: "BOTH OF MY CHECKED IN LUGGAGE WERE LOST"
Ưu: "there was high wind warnings and we had so much turbulence even a few seconds before the landing but the flight crew landed us safely regardless. hats off to them!"
Khuyết điểm: "Boarding in the rain is definitely not a good experience! The flight delayed so long that some of us who had connecting flights had to run from gate to gate (including clearing Canada customs) within 20 mins. Last but not least, Taipei Taiwan should NOT be listed as China."
Ưu: "It arrived on time."
Khuyết điểm: "The temperature in the cabin was way too cold. People we wearing their jackets and when I mentioned it to the cabin crew member she said a few other people would have to make a similar comment before she could request turning the temperature up. There was also a glitch in the system so that the reading lights for each seat could only be operated by the seat directly in front. The food was very uninspiring and poorly presented. The tea and coffee were awful!!!!!! The choice of movies,etc was very limited. Thank goodness it was a night flight and not too long!"
Ưu: "New aircraft. Light dinner and breakfast was available. We didn’t expect them so we were surprised."
Khuyết điểm: "Long line to check in at T1."
Khuyết điểm: "The seats have to be the most uncomfortable I have ever had a chance to use. They were uncomfortable from the get go, so it is not just the length of the flight. The general cleanliness was also an issue."
Ưu: "Pretty smooth flight overall. That being said, I don’t mean nd turbulence, the air pockets really get to me. Great service though"
Khuyết điểm: "Late 1.5 hrs both ways Should announce if connecting flights are being held"
Khuyết điểm: "Air Canada has the worst customer service I have seen in the industry. We paid over $1,200 extra for a short flight, but given their prioritization frameworks, when we missed our flight due to reasons they were partially responsible for, they made us wait over 12 hours vs. the 2 we paid for."
Ưu: "Direct flight"
Khuyết điểm: "The seats were tired and worn out. I could literally feel the metal bar in my back. They moved the magazines up to above the tray table and took the extra inch out. If there is an accident we are all going to eat magazines. I would rather deal with TSA than Air Canada"
Ưu: "good to have 3 meals for this long haul flight"
Khuyết điểm: "Flight delay more than 1 hour ! Took very very long to board Poor choice of movie. Too few, Too old"
Ưu: "Able to get onto this earlier flight rather than waiting an additional 4 hours in the Toronto airport."
Khuyết điểm: "Uncomfortable and cramped. Volume on the intercom system was extremely loud (startlingly so) and crew speak so quickly it was still difficult to catch. He actually sounded more like a Scottish auctioneer. The flight couldn't arrive soon enough."
Ưu: "TSA precheck"
Ưu: "Entertainment options were good and flight was pretty on time."
Khuyết điểm: "All was ok. Would like more snack options."
Ưu: "Flew Business Class from LAX to YYZ and the flight attendant was great."
Khuyết điểm: "Flew on an A320-200 and the cabin is a bit dated compared to its US competitors. The inflight entertainment system is dated and needs an upgrade and the food offered was mediocre."
Ưu: "I do not intend to use Kayak again because it is extremely difficult if not impossible to make sets reservations even though I am in Executive class."
Khuyết điểm: "The agents in LAX did not make announcements about a 30 minute flight delay, left a man in a wheelchair in front of where people were exiting, and changed the order of lines 2 minutes before the flight. Rest of flight was very good."
Ưu: "nothing about my experience with AC was positive."
Khuyết điểm: "I called to get refunded for a cancelled flight since they could not place me on another flight for a few days. I was told that I needed to fill out an online form and that it would take approx 30 days for refund request to be responded to."
Ưu: "Long slow lines. Insufficient signage for US Global Entry. Too few and slow US Customs. Largest plane ever flown to Florida from Northeast."
Ưu: "We had a very kind crew! We traveled with an infant and while boarding was a mess, the crew on board was kind and helpful and did all they could to make it a good experience."
Khuyết điểm: "Air Canada Rouge operated our flight rather than Lufthansa or other similar airline. This meant that there were no tvs on board, which means the nearly 9 hour flight got very long. Boarding and check-in were also disorganized and many people from lower zones boarded before zone 1 and those with children, m among we had to stand on the ramp for a very long time holding our baby."
Ưu: "Employee in Boston terminal great help in sign in process. Volunteer, I believe, in Air Canada terminal in Toronto helped me find my way to another terminal."
Ưu: "The ciabatta buns served with the regular meals, looked lovely, as did the regular meat meals. Unfortunately, I ordered the Hindu Vegetarian meal."
Khuyết điểm: "Usually the Hindu Vegetarian meals are quite nice, but these ones were not. I have eaten a lot of Indian and Middle Eastern food, and I could not identify what this was supposed to be. The basmati rice had the consistency of oatmeal. The first meal was tasteless and the second meal had too much hot spice, but still no flavour. The bread they gave with the meal was tiny and tasteless compared to the lovely ciabatta rolls served with the regular meals."
Ưu: "Good flight overall - the Air Canada Rouge entertainment was not bad, but didn't work on one of our phones and I couldn't get it to work on my tablet (driver wouldn't load - and couldn't check for driver til we got on plane, so that was frustrating). No issues with the other phones and my ipad. Food was good."
Khuyết điểm: "i was told if i donot check my self in icant bord he was very rude I am hanNdy cap he did not care over 77years old"
Khuyết điểm: "I called customer service to ask questions about the meal options, and for both flights (14.5 hrs) they signed me up for the wrong meals! The staff on the first flight was extremely rude and unhelpful, and refused to let me eat any of the extra meals. Making matters worse, I had asked customer service when I called if they sell food on the flight, which I was told yes. This turned out to be untrue. I had to survive the 14.5 hour flight by only eating 3 tiny bags of pretzels. I sent an email to customer service to complain about this (can't do this over the phone), and didn't hear back for more than a month. On my return international flight, I was AGAIN signed up for the wrong meal (vegan) even though I specifically went over my dietary preference (vegetarian, eats eggs and dairy). Then my luggage was left in Vancouver while I made my way to Sydney, so I had to wear the same clothes for over 72 hrs while the airline "apologized" with giving me only $50. I finally got someone to respond to my complaints when I tweeted them, and their response was that I selected the vegan food option...NOPE, and that's not an apology. I will not fly them again. (PS: they don't give eye masks or toothbrush/toothpaste on international flights even though other airlines do, and their selection of movies/TV shows is about half of other airlines)"
Khuyết điểm: "Air Canada stopped flying to SLC while we we're on our trip. so it made the connections to other flights after getting to Toronto (from Amsterdam) really tricky and tight on time. While on the flight from Amsterdam, things were great, but that stress of being rerouted was not great..."
Khuyết điểm: "had to pa for poor selection (the cheese "platter" ran out quickly :( )"
Ưu: "Flight was ok, the aircraft was in excellent condition. The food was also very good."
Khuyết điểm: "The flight information stated that the flight was a Lufthansa flight when it was actually an Air Canada flight. That caused some confusion and possible delays at the Madrid airport."
Ưu: "Not much other than smiling faces of air hostesses"
Khuyết điểm: "Had to pay for baggage on an international flight. Besides making advance booking, was unable to secure an Aisle or a Window seat."
Ưu: "The movie selection was very good."
Khuyết điểm: "The seats were so close to together that whenever the person behind me moved, I got hit in the back. Anything that was dropped on the floor was hard to get since they were so close together which also made it hard to get in and out of the seats. The main meal was fine, but the second meal was mediocre."
Khuyết điểm: "The flight was delayed for a long time, after so many frequent changes. The airline did not even give an excuse or explanation for the changes and the delay."
Khuyết điểm: "I was very disappointed that the airline served absolutely no food to passengers for such a long flight. Other airlines serve meals and beverages to their passengers on trans-Atlantic flights. I doubt I will fly Air Canada again for such a flight, due to the lack of interest and care provided the passengers."
Ưu: "Flights were early."
Khuyết điểm: "As usual with Air Canada, the flight attendants serve with disdain., and are never friendly."
Ưu: "TV on back of seat. Free movies. Okay food"
Khuyết điểm: "I had to wait 2 hours for my bags"
Khuyết điểm: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet."
Khuyết điểm: "The economy rest room was not in service in my return flight"
Ưu: "The flight was on time and efficient"
Khuyết điểm: "The seats have gotten so small and the rows are so close together that you feel like so many sardines in a can. The airlines have added extra rows to these planes to increase their revenues at the expense of the customer."
Ưu: "Really enoyed the personal entertainment system. 12 hours is a long flight and the entertainment really helped pass the time away. It was fun seeing the flight status on the monitor and watching movies. We were fed very well. I believe we had 3 meals and a snack. Attendants came by to see if we needed more to drink too."
Khuyết điểm: "It was a huge plane with about 500 people on board. Not a lot of space for getting up an walking much. Not a lot of space between seat rows. I guess that's just the way things are. Had a huge issue with checked baggage [see below] but don't know which airline was at fault although the AIr Canada employee who checked our baggage in Washington, DC said we wouldn't see our bags again until we arrived at Hirochima, our final destination."
Ưu: "Attendants were friendly. Equipment comfortable, many entertainment options."
Khuyết điểm: "Long lines for boarding, continuous calling of 50+ passenger names while boarding lines congested the gate."
Ưu: "I liked all the assistant they gave to make a person comfortable."
Khuyết điểm: "That we had no choice for the seat on the plane"
Ưu: "The pilot got us through some pretty heavy turbulence. Good job!"
Khuyết điểm: "We were waiting in the plane for a couple of hours. They had us then disembark for half an hour and board again. I missed my connection. Air Canada needs to revisit the timetables from Toronto, all the transatlantic flights leave after 16:00, that creates long queues in the airport security and huge delays in cases like mine. I arrived 20 hours after my original flight because of this schedule. Additionally, they did not offer us any food, while the whole process took more than 10 hours. We arrived in Toronto at midnight local, when everything had already closed for the day."
Khuyết điểm: "service was not that great"
Ưu: "We set on the runway for over 4 hours."
Khuyết điểm: "2 and a half hour delay"
Ưu: "The crew was excellent, and the flight procedures were very efficient."
Khuyết điểm: "I have no criticisms to offer."
Ưu: "New and spacious"
Khuyết điểm: "The food wasn't great but then again it's just getting you where you want to go"
Ưu: "Some of the members of the crew were so nice"
Khuyết điểm: "SFO to Montreal: no complimentary food; not even nuts. I was forced to check in my bag because it wouldn't fit in the tiny sizer."
Ưu: "simple and easy flight staff on flight were very friendly and helpful"
Khuyết điểm: "selection of movies was small. and the controls are on the armrest in a bad spot."
Khuyết điểm: "The seats in this plane are very uncomfortable the worst I've ever sat in!"
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