Ưu: "Ok crew and good enough planes. I was on a short flight, so I didn’t mind. Just know what you are getting, budget airlines with little or no service."
Khuyết điểm: "too many to list"
Ưu: "I couldn't believe that there were only 13 passengers on our flight, on a regular-sized plane! In all my years of flying, that was a first. The biggest problem was that I was not on the flight manifest when I checked in, but after about a half hour that got resolved. Obviously there was space for me on the flight! Even though it was a late-night flight (10:15-12:15), we got served dinner at 11:00 pm. Not great food, but more than I expected for that time of day."
Ưu: "The flight was delayed, but they explained why (a computer problem) and what they did to correct the problem (swapped in a working computer). The plane was small (19 seats, I think). We were greeted by a friendly (and funny) crew member who welcomed us aboard, explained the safety features, offered us some candy (the only food available -- very short flight), and then sat down in the cockpit (turns out he was the copilot). Everything was very simple and enjoyable. (I rated the "food" and "entertainment" with five stars. Other than candy, there was no food available, and the only entertainment was the cockpit. But there was no way to indicate "does not apply.")"
Khuyết điểm: "No complaints at all."
The booking on line for us senior citizens is very confused to use especially we are not efficient at it. Questions asked going around and around. Better go to a travel agent and have them done for us. ESP the pre check in and order of meal. A third person with experience help me to complete my pre check in. HORRIBLE !
Ưu: "Meals, comfort, and crew all above average."
Khuyết điểm: "Nothing really"
Ưu: "Seat was comfortable. Crew was not too attentive and kept forgetting to serve me food"
Khuyết điểm: "Crew should be attentive to ALL passengers."
Ưu: "Apart from the delay everything was quite good."
Khuyết điểm: "The delay of over 1 hour was a bit nerve-racking as we were close to missing our connecting flight."
Khuyết điểm: "Unprofessional boarding stuff in jfk ,not helpful & one of them was really rude.but cabin crew are nice . I will never recommend to anyone & I don’t think so I will travel again cathey pacific airlines.thanks"
Ưu: "The seats are fairly comfortable, and the service was great."
Khuyết điểm: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
Khuyết điểm: "nothing"
Ưu: "My flight was delayed, at check-in I was offered an earlier flight that was departing in 40 minutes. Because premium economy was full I was upgraded to business class"
Khuyết điểm: "not getting any AA miles for economy / economy plus tickets on Cathay. Will make me consider flying alternatives like Thai next time"
Ưu: "Checkin experience was great. Boarding was great. The crew was great"
Khuyết điểm: "The movies were old. Not many new releases to choose from"
Ưu: "The crew is very proactive."
Khuyết điểm: "I ordered low calorie meals for all 4 flights. VERY DISAPPOINTED. Absolutely unpalatable food. If someone from catering has the time I would be glad to speak with her/him and explain why I went hungry. Tel. +971561881810"
Ưu: "The crew was readily available and was able to assist with everything needed"
Khuyết điểm: "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
Khuyết điểm: "I didn’t have a pillow."
Ưu: "The crew was excellent...very flexible with meal service and appropriate presence during the long 14 hour flight."
Khuyết điểm: "Quality of movie options not very good."
Ưu: "Boarding quick n fast"
Khuyết điểm: "Seats uncomfortable, leg n body, space too small n my left seat is a big sizes man , right seat is a very fat man , I can’t even move . my seat don’t have headset n request one , but until reached Hong Kong I still didn’t get it n I m in plane for 4hrs doing nothing, no games no songs n no shows. Thank for your concern . Really appreciate."
Ưu: "Flight was not delayed"
Khuyết điểm: "Economy seating needs more leg room and room to recline seats especially for 15 hr flight. Carry on baggage is only 15 lbs."
Khuyết điểm: "Plane from Manila to Hong Kong was newer and better than the plane from Hong Kong to Newark. Upgrade the planes for longer hours flight"
Ưu: "Great food (probably the best I’ve had on a flight) and a fairly good in flight entertainment."
Khuyết điểm: "The crew was good , but I observed that one aisle got a follow up of drinks more than my aisle. It made me wish that I was sitting in that aisle."
Khuyết điểm: "Flight was late. I understand that there could be unexpected problems. But please do not say that due to 'operational reasons'. Sounds like BS. Tell us he actual reason. Arrived late, engine problems, passenger missing, etc."
Khuyết điểm: "It was a long flight, and customer service not good."
Khuyết điểm: "the person in front of me just laid down his seat for almost entire flight which made me to have no rooms people are switching seats without letting flight attendants to know. This is not fair for other customers"
Khuyết điểm: "Bulk head seats. People walked over me all night including staff"
Khuyết điểm: "Old aircraft"
Khuyết điểm: "The rush at lay over to get to the next plane. No time even for just a cigarette, before the long flight to NYC."
Ưu: "As usual, the crew was great and the planes and pilots are great also. CP is always punctual, as well."
Khuyết điểm: "I'm 6-4 , so I enjoy any extra space I can get. For this reason, I like the CP planes that seem to have more space than competitors. However, when the person in front of me reclines for the ENTIRE flight, my screen is too low to watch, I cannot use my try to eat and its like having someone laying in your lap.........it should not be allowed ( reclining)."
Ưu: "Flight comfort, plane, staff. Overall a perfect travel experience."
Khuyết điểm: "Mango desert...that’s all."
Ưu: "Everything thing worked out well except for the food for my wife. Sitting all the way in the back wasn't that bad because no one was behind us and we could fully recline."
Khuyết điểm: "Kayak or Cathay provided no options to select meal preference while checking in online more than 24hrs before departure."
Ưu: "Clean plane"
Khuyết điểm: "Seat won't recline"
Ưu: "Staff very courteous and helpful Food was average"
Khuyết điểm: "Nothing"
Ưu: "Plane left almost 2 hours late otherwise everything was excellent."
Ưu: "On time Good service Nice crew"
Ưu: "Entertainment choices, wine, charger"
Khuyết điểm: "Food Choice and Alcoholic choices"
Ưu: "Service at every step and level."
Khuyết điểm: "Nothing."
Ưu: "Good service."
Khuyết điểm: "Plane was old but clean."
Ưu: "Staff and crew were good. Boarded on time. Landed safe."
Khuyết điểm: "Seats are cramped and small."
Ưu: "The service was very nice and the ice cream with meals was a nice touch"
Khuyết điểm: "Plane was a bit dirty - there were big dirt streaks on the ceiling above me, and I saw more on the ceiling on the other side of the plane as well."
Ưu: "Customer service and food was great"
Khuyết điểm: "Planes are old do not have larger entertainment screens and don't have wi fi"
Ưu: "The crew was polite and efficient."
Khuyết điểm: "I had requested special vegetarian meal. Although I did receive this meal, it was barely a meal, the full course was not provided. Only the main course and salad was provided. The bread(bun) and dessert were missing. It's not clear to me why vegetarians would be deprived of a full course meal."
Ưu: "Service was stellar!"
Ưu: "The crew members treated me well."
Khuyết điểm: "The entertainment system in my seat didn't work. The screen froze. I requested the hostess to reset. The entertainment screen didn't recover even after reset and was still frozen until the end of the trip. For 12 hours, I sat in my seat without an entertainment system which was very boring."
Khuyết điểm: "hong kong lkayover"
Ưu: "Crew was great, entertainment was diverse, blankets were comfortable, and food was good. I think I'll make Cathay Pacific my airline for East Asia US travel."
Khuyết điểm: "Nothing to complain about it improve. It was an easy, efficient process to get on and off the plain."
Khuyết điểm: "We were all supoosed to sit together (there were 3 of us) but my sister got separated at the last minute and put on a center seat elsewhere with no explanation."
Ưu: "Seated 19K in business class on the 777 from Manchester. Crew was fantastic and responded quickly and enthusiastically. Breakfast muesli was really good"
Khuyết điểm: "Food could be better. Lamp rump steak cooked well but potato on the side not washed properly. Breakfast option not appetizing"
Ưu: "Nice flight great service"
Khuyết điểm: "I like everything"
Ưu: "I fly CP to Bangkok because they have best schedule and shortest trip from Hong Kong to Bangkok - have flown 15+ times"
Khuyết điểm: "The food is AWFUL - the menu is geared to chinese (I guess) and the flavors are undesirable but I don't fly for the food; the english entertainment selection is limited but adequate"
Khuyết điểm: "We were unable to check in online two days in advance as we were supposed to. Thus we almost did not get to sit together in a 16-hour flight."
Khuyết điểm: "On the way to Newark was terrible because of the food. Both dinner and breakfast half of my row were served last compare to everyone else sitting before us or after us. The rice dishes were gone both times when the food got to me. I can understand if it was just one meal, but it was disappointing that I wasn't able to eat rice during the whole 15 hours of trip. It would also be understandable if the row right before me wasn't served 20 mins prior to us, and the row right after me wasn't served 15 mins before us. I just couldn't understand how it was arranged. Maybe I should've ask for service right before they start serving meal."
Ưu: "I would like most of the employees of Cathay Pacific works in your company, they are very nice and also very kind to treat customers and kindly help us to solve problems during our traveling. I really appreciated. and I can say nothing but many thanks to all of Cathay Pacific employees. Ying Tao, SUN"
Ưu: "Boarding and security is very efficient at Changi - other airports should take note."
Ưu: "Food was decent, staff was friendly and they wasted no time getting us in the air and off the plane"
Khuyết điểm: "Not very good seats, no wifi, weak movie selection, the bottled water is like 2 ounces (on a 16 hr flight i had to drink 100 of them), we couldn't pick seats in advance."
Ưu: "Not having to change airports in Sao Paulo!"
Khuyết điểm: "flight operated by Passaredo. Prop plane, waiting area was very basic. At checkin the rep did not want to add my AA Frequent flier number to my reservation. The flight has TAM (oneworld) flight number so I wanted to get credit but was unsuccessful."
Ưu: "Flora the flight attendant. Very professional.."
Khuyết điểm: "N/a"
Khuyết điểm: "They cancelled the flight without any reason and you sent an email the night before departure and as I was in Africa I couldn't read it. So I had to discovered it by other tourists and then I had to book another flight at a higher rate because of the time and I had to cancel a couple of activities already paid to solve all of this and they offer to reimburse just the cost of the flight in 60 days. Horrible experience"
Ưu: "Outbout flight was good and on time the return leg on 26/10/15 was delaayed for almost 5 hours and on landing at ORT international airport we were kept on tarmac inside the plane for over 20 minutes due to lack of buses to take the passengers to the arrival terminal"
Khuyết điểm: "The available snack was crisp and water for sale Overall and appalling way of doing business and diregard to passengers.."
The actual flight was ok, everything else terrible worst airline in South East Asia, delayed twice and eventually took off late again, waiting in room at gate before flight no staff there no information about second delay, jammed on bus with doors closed waiting to be taken to the plane, just a disgusting airline, do not ever rely on this Vietjet will always cancel or delay your flight, and it’s not cheap when you see luggage price and other add ons, if possible try to book a better airline Bamboo air etc
No in flight entertainment, no food, not even drinking water, uncleaned flights, smelly bathrooms, and above all no baggage allowance, they charged us 53700 yen for the baggages.
No, comment Me and my family at the boarding gate more than 30 min early but the flight delayed and they still leave without us.
Very basic, all seats are non reclining
Ưu: "Worst Airline Ever"
Khuyết điểm: "Vietjet needs to update their refund policy"
Khuyết điểm: "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
Khuyết điểm: "Get more Customer Services training for the better and for the next level of international services provider...."
Khuyết điểm: "Flight was delayed - be on time"
Khuyết điểm: "Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!"
Ưu: "Clean plane"
Khuyết điểm: "Late"
Ưu: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Khuyết điểm: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Khuyết điểm: "Boarding on time instead of delay twice"
Khuyết điểm: "should be on time"
Khuyết điểm: "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."
Khuyết điểm: "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
Khuyết điểm: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
Ưu: "Nothing really impressive."
Khuyết điểm: "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
Khuyết điểm: "Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy"
Khuyết điểm: "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"
Ưu: "Quick flight"
Khuyết điểm: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Ưu: "Flight Cree good"
Khuyết điểm: "Seats, no jet ways to board or deplane"
Khuyết điểm: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
Khuyết điểm: "No online check-in. Flight was late. No legroom."
Khuyết điểm: "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
Ưu: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Khuyết điểm: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Khuyết điểm: "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
Khuyết điểm: "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
Ưu: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Ưu: "Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either."
Khuyết điểm: "VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time."
Ưu: "Flights were on time and worked well for us. Flight attendants were helpful"
Khuyết điểm: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
Ưu: "The plane got me to my destination"
Khuyết điểm: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
Ưu: "Relatively cheap but you get what you pay for."
Khuyết điểm: "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
Khuyết điểm: "No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future."
Ưu: "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
Khuyết điểm: "I wish they had in-flight entertainment, but it's not that big of a deal."
Khuyết điểm: "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."
Khuyết điểm: "This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print."
Ưu: "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
Khuyết điểm: "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
Khuyết điểm: "I am an average height United States male; never have I been so restricted by seat space."
Khuyết điểm: "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
Khuyết điểm: "I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed."
Ưu: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Khuyết điểm: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
Khuyết điểm: "There is no entertainment in flight and baggage check in is an issue ."
Ưu: "Clean, efficient, new aircraft, very good value"
Ưu: "Cheap fares"
Khuyết điểm: "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
Ưu: "Staff onboard friendly"
Khuyết điểm: "Flight check very slow"
Ưu: "Fluent English, comfortable and ample seat space"
Ưu: "Please be aware they can change flight times earlier without communicating"
Khuyết điểm: "It was delayed over 1 hour. it was many times since i've used."