The flight was on time how ever the crew was not so friendly
Khuyết điểm: "Staff tried to accommodate my vegetarian requirements but with limited success."
Khuyết điểm: "Connection time in Bangkok was very short due to late arrival. Transit security screening was backed up and no priority lanes were available for tight connections. Staff did not care about short connections and told me to just stay on line. Departure on aircraft was delayed, allowing me to make connection though delay was of listed on boards. I stressed and ran through the airport after clearing security for no reason if I had know the departure was delayed."
Khuyết điểm: "Seats recline too much making difficult to get in or out because of the seat in front of you"
Ưu: "Very happy travelling with this airline"
Ưu: "The crew was the best I've ever seen! Went above and beyond to make our baby comfortable."
Khuyết điểm: "Nothing, it was do thoughtful!"
Khuyết điểm: "No WIFI in First class."
Ưu: "Have kit to listen"
Khuyết điểm: "Kit to use the tv"
Khuyết điểm: "More options for music and movies."
Ưu: "The crew were pleasant and the aircraft was clean"
Khuyết điểm: "Seat pitch"
Khuyết điểm: "I did not take the flight since it was booked with wrong date and u refused to let me changed in24 hours although u did stated before booking that it can be changed without penalty"
Ưu: "Entertainment was good."
Khuyết điểm: "Complimentary polaroid Photo taking for families or kids or couples and friends. Photo can be placed in a special thai aiways frame for memory. If this is done while the flight is preparing for take off l, its gives a great start for the trip. Gifts for kids?"
Khuyết điểm: "The flight was delayed by 30 minutes. If it was not delayed, I'll give it good rating."
Ưu: "I miss my flight to Hanoi because we were dealy from Manila also people in lounge never check us or told us about time to flight"
Khuyết điểm: "Excellent service and perfect time."
Ưu: "New plane, nice. Entertainment system is good but limited selection"
Khuyết điểm: "Gate very far away, a good 700 meter walk! And very long immigration queue."
Khuyết điểm: "I travelled with my 2 friends but none us were given a seat together. We requested few times and they wouldnt allow."
Ưu: "Speedy boarding, early arrival and generally comfortable flight."
Khuyết điểm: "The food choice was limited - and it was spicy which didn't suit me or the children. The flight was a little bumpy."
Ưu: "Friendly staff and crew. Flight went as well as possible over the mountains from BKK to CNX."
Khuyết điểm: "Took bus from gate to a different gate. Had to walk up three sets of stairs to walk on to a jet bridge that was connected to the main airport. In flight snack would have been better not consumed. No illness, just didn't sit too well."
Ưu: "Absolutely amazing airline"
Khuyết điểm: "Nothing"
Ưu: "Flight was fine, crew nice & on time."
Khuyết điểm: "- further security at boarding gate in Yangon took the water we JUST PURCHASED at the stand next door. Do that earlier so once you are thru, u can purchase water. - horrible check in process via the app. Took 2 calls & 30 min to check in & never did process properly on line....insane."
Ưu: "Service was great, food options were good. I have no complaints."
Khuyết điểm: "I have not complaints about this trip."
Ưu: "Service was great, food options were good. I have no complaints."
Khuyết điểm: "I have not complaints about this trip."
Ưu: "Thai airway always tries to give good service."
Khuyết điểm: "The flight was delayed 1 hour an 15 min. due to mechanical problem"
Ưu: "Business class on this short haul flight was fantastic, but sadly I don’t think this is the normal route it will take as I think they were testing it. If you can get one of these on long haul they are a very nice plane, individual compartments and some very modern touches. Windows darken without blinds, loads of space in your compartment and food was good even as just a snack."
Khuyết điểm: "I can’t think of anything I didn’t like and if Thai Air have these rolling out for long haul I’ll definitely look at them against"
Khuyết điểm: "Due to visa not being final I wasn't allowed on flight. I would appreciate any assistance with getting refund. Thanks"
Khuyết điểm: "The air in the cabin was too cold during the first hour of the flight. Obviously many passengers were not comfortable and asking for blankets. Later, the crew must had adjusted the temperature and it was basically steaming hot because the it was only hot air blowing out from centralized air system. I would say, very uncomfortable during the entire flight from Bangkok to Manila."
Ưu: "The seats, entertainment and food."
Ưu: "I got to the check-in counter about 15 minutes before the plane was set to take off. The staff was very understanding of this and I was able to get on with no issues. They even checked my massive luggage without any objections, despite the fact that I'm pretty sure it was about 8kg over the limit. If for some reason you don't bring a Kindle or something to occupy yourself with, they have a decent selection of movies. The food was also not bad. I ordered the seafood dish, which was decent. The staff seemed pretty responsive, and came along regularly to serve refreshments."
Khuyết điểm: "I have long legs, so I was pretty uncomfortable throughout the entire 12+ hour flight, but that's what you're gonna get flying economy."
Ưu: "Reasonably peaceful"
Ưu: "Everything provided, lots of refreshments throughout the flight"
Khuyết điểm: "Monitors were not the best for viewing movies. White wine was bitter."
Ưu: "Organized polite people"
Ưu: "Good friendly staff"
Ưu: "The seat and movie options were good."
Khuyết điểm: "No wifi, the food was bad, small portions, bad English. You'll get off hungry."
Khuyết điểm: "Departure was delayed by 45 minutes so upon reaching Bangkok airport, I had to literally run to catch my connecting flight."
Ưu: "I love the Japanese style food as well."
Khuyết điểm: "Nil."
Ưu: "The nonstop flight is great"
Khuyết điểm: "The aliatalia lounge was too hot and no windows made it feel small and cramped. The business class seating configuration was awkward and not spacious"
Ưu: "Thai Airways has great service, very cool and genteel staff. The transition between flights was so simple. We were very happy with in flight entertainment and food."
Khuyết điểm: "Unfortunately, the flight has Chinese tour groups. They are noisy and no manner. BTW, cabin crew handle them very well."
Ưu: "Forgot my tablet in the pocket of my seat on my flight from Bangkok to Kathmandu and didn't notice until I was packing to return 5 days later. When I checked in to return to Bangkok, they had me flagged in the system for a lost item. Not only did they have my tablet but everyone from the airline staff to airport security knew about the incident and was happy to get my tablet back to me."
Khuyết điểm: "My sister died and I wanted to change the date of my ticket and Thai would not cooperate at all, on the other hand Delta changes all my tickets so I could return to the states with no additional fees. Thai said economy call was full on my requested change date but they had Business Class tickets available, and I ask if I could apply the cost of my economy ticket amount to the Business Class ticket and they said no, that I could only purchase a new Business Class ticket. Real accommodating when you have an emergency."
Ưu: "Everything was great(:"
Khuyết điểm: "No massage on board, LOL"
Ưu: "All went smoothly from checkin to service aboard to our departure with beautifully groomed Thai Airways personnel."
Ưu: "Food was good, stewardesses were really courteous."
Khuyết điểm: "Seats were cramped. Boarding was a bit chaotic, flight boarded at 1am but they didn't dim cabin lights at all during the flight."
Ưu: "Courteous staff, on-time, good food and service"
Khuyết điểm: "Very noisy in the cabin with babies crying and men snoring"
Ưu: "Everything was fine once I was on the plane."
Khuyết điểm: "Flight delayed."
Ưu: "Friendly service, spacious seats, smooth Flying and landing"
Khuyết điểm: "Online check in was bit of a hassle to find on the website"
Ưu: "The flight attendants were wonderful and the business class seats were very spacious and comfortable."
Ưu: "Friendly crew. Short flight, very efficient"
Ưu: "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
Ưu: "Food was the only good part"
Khuyết điểm: "The crew was rude, no blankets, no entertainment. Overall was not good"
Khuyết điểm: "Slow check-in not very comfortable seats and food was awful."
Ưu: "The flights left and arrived on time."
Khuyết điểm: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Khuyết điểm: "More chairs at boarding gate in Bangkok, please"
Ưu: "The crew was very nice."
Khuyết điểm: "There were passengers clapping through the whole flight."
Ưu: "The seats were roomy and comfortable. For airline food, it was actually pretty tasty. The in-flight entertainment was very good. I wish Vietnam Air was available in the States!"
Khuyết điểm: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Ưu: "Only 15 minutes late, could have been worse"
Khuyết điểm: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Khuyết điểm: "They changed the time without notice and wouldn’t even accept checked baggage."
Ưu: "Our flight was actually through Vietnam Airlines. The confusion of having two different flight numbers caused some Trouble about what terminal to go to in Seoul and we almost missed our flight."
Khuyết điểm: "Better info on what the flight number is. More info that is airport specific."
Ưu: "The crew were great."
Khuyết điểm: "Not much entertainment available."
Ưu: "Comfortable seats"
Khuyết điểm: "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
Khuyết điểm: "The choice of English language films were limited. I did not enjoy the food too much"
Khuyết điểm: "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
Ưu: "On time Very polite staff"
Khuyết điểm: "Plane was hot and stuffy. Temperature varied started out comfortable and got hot and stuffy"
Khuyết điểm: "Hygiene of local passengers"
Ưu: "Comfortable, good food, good drinks , on time"
Khuyết điểm: "Edited movies and the headsets were uncomfortable but you couldn't use your own because the left and right we're separated jacks"
Khuyết điểm: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Ưu: "The UA rep gave poor directions for transferring in Seoul; we ended up nearly missing the flight (and other UA passengers did miss it despite VN holding the plane for 40-plus minutes). The crew was helpful and friendly, defusing a truly stressful situation."
Ưu: "Crew and airplane were great!"
Khuyết điểm: "Food was not as good as I'd remembered on previous trips."
Ưu: "A modern aircraft - the Boeing Dreamliner with plenty of legroom in economy."
Khuyết điểm: "Only two check-in counters were available. The waiting time for check in was, therefore, quite long, and the time was very tight until the boarding. The seat allocation was horrible, and I was surrounded by nasty neighbors, who were chatting throughout the 10+hour flight, even after my verbal warning, not to mention the way children were taken care of. I am not blaming children making noise. I am blaming the lack of control over the parents who bring noisy toys for children and play videos loud enough to disturb the neighbor's sleep throughout the flight."
Ưu: "The schedule on time"
Ưu: "The whole flight"
Khuyết điểm: "Nil by"
Khuyết điểm: "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
Khuyết điểm: "Entertainment system wasn't switched on immediately after take off and safety demos"
Ưu: "Overall a good airline. Full meal served even on a short hour and half flight."
Khuyết điểm: "The air con wasn't on until we were in the air"
Ưu: "Legroom, comfortable seats, window darkening technology allowed quite a bit of sleep on board."
Khuyết điểm: "Computer changed our Premium Economy seat allocation, separating us but not told until boarding. Then it was a hassle while they rearranged other people on board and tried to tell us it was caused by us checking in late whereas we'd been among the first."
Ưu: "The crew was really polite, nice and helpful, a good change for someone that uses Chinese airlines"
Khuyết điểm: "The food was really dreadful and I am used to the Chinese airlines standards so the bar is really low. Beef or pork as options, the meat was really bad"
Ưu: "The crew was very attentive and nice"
Khuyết điểm: "The seats are very close together. It's hard to get comfortable"
Ưu: "Good weather and a quick smooth flight"
Khuyết điểm: "They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane."
Ưu: "Provided food for only a 3 hour flight"
Khuyết điểm: "Boarding was a bit slow (still arrived on time)"
Ưu: "Food was nice and plane was clean and not too crowded."
Khuyết điểm: "Before and during flight the plane released a gas into the seating area that made us feel sick, with a headache, and suddenly feeling very sleepy. Right after we got off the plane, we suddenly felt better. If we didn't get a sick feeling, the flight would have been good."
Ưu: "Easy to change flight. Lots of leg room. Friendly service."
Ưu: "On time, smooth flight"
Khuyết điểm: "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."
Ưu: "Happy to use this airline everytime I'm in Vietnam or Laos. Very comfortable flight with good room."
Khuyết điểm: "Nothing to dislike about this flight"
Khuyết điểm: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
Ưu: "For flying overseas the airplane was old and uncomfortable. I've flown overseas before and the seats have been a lot more comfy. The crew was fantastic and the food just crappy like any plane food."
Khuyết điểm: "The seats and the food."
Ưu: "excellent ,no complaints. Good flight all around."
Ưu: "Managed to take off close to scheduled time despite inclement weather. Offered disposable raincoats for passengers for transfer from tarmac bus to plane. Staff are always polite and courteous."
Khuyết điểm: "Ran out of chicken and only had fish. Not a fan of fish. Was offered "chicken or fish" but when I selected chicken there was none!!! Not a fan of the bus transfer."
Khuyết điểm: "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
Ưu: "Everything was great in the flight. It felt fantastic to be treated like a princess."
Khuyết điểm: "I received at least 4 emails from Vietnam Airlines prior to my visit informing me of changes in our booking. All added time to our layover in either Hanoi or Ho Chi Minh on our return. Once we arrived in Hanoi we were informed of 2 more delays in our departure. I am traveling alone with 3 children all under 12 yrs &I make a concerted effort to book flight with the shortest layover possible. What would have been a 10hr door to door travel time turned into 16 hrs. Needless to say, I will not fly Vietnam Airlines by choice again."
We are four family members so they given last row of flight which are not so comfortable
Very disorganised and inefficient boarding procedure compounds the disorganised nature of the Indore airport. Crew announced that a system would be followed based on those passengers that paid for expedited boarding, those with children and those in the military etc. However the system was not implemented. Not sure why IndiGo does not use and enforce zonal boarding. A/C not working on bus transporting passengers to aircraft and information system indicating flight information not working either. Given this leg happened after sunset there was very poor lighting on boarding ramps at both Indore and Mumbai.
Last minute gate change … from jetway to bus, delayed boarding … too much waiting on the bus to board.
Boarding was NOT good enough. Our cabin luggage was pushed back to check-in in the pretext of packed flight. But eventually there were empty seats on the flight. Also, we booked seats on exit rows... But seems something got changed and we got same seats alright, but they were no longer on exit row (& that was empty eventually). Flight claimed to have a travel time of 1 hour 50 minutes, but it took around 2:20 minutes (seems Indigo has a different clock). 😂
Ưu: "I really like the way updates were sent to me on my phone about the whole journey including gaye changes, reminders etc."
Khuyết điểm: "Pretty satisfied"
Ưu: "Worth buying an XL seat Liked the rolling ramp better than steps. Buses to terminal were wuick"
Khuyết điểm: "Baggage policy for checkin and carryon is too restrictive, too low. Too many email messages sent by IndiGo."
Khuyết điểm: "The website does not describe baggage allowance clearly as compared to other airlines. It lists “excess baggage weight” but not the 15kg limit. The choice of 15kg as the limit is a BIG problem for international travelers who may be coming for longer stays. Air India has a much friendlier policy for checked and carryon baggage and I would choose it by far. We were charged for every kilo even though prepay options online were not user friendly. 4 thumbs down, way down."
Khuyết điểm: "The boarding was poorly managed."
Khuyết điểm: "Co passengers"
Ưu: "nothing, they did provide us with refreshments for flight delay."
Khuyết điểm: "everything has to be improved"
Khuyết điểm: "No comments"
Ưu: "We arrived"
Khuyết điểm: "The flight was an hour late on departure pushing the international flight timeline a bit too narrow."
Khuyết điểm: "Flight was delayed by 15 mins and there was a gate change which was a complete surprise."
Khuyết điểm: "Worst crew. Very arrogant"
Ưu: "Crew was friendly and caring towarda a patient."
Khuyết điểm: "Delayed by 30 mints"
Khuyết điểm: "Checkin staff was very rude and had pathetic attitude"
Ưu: "Very efficient transport to/from craft. Staff very helpful"
Khuyết điểm: "Flight was delayed"
Ưu: "On time"
Khuyết điểm: "People requesting to switch seats"
Ưu: "Good service"
Khuyết điểm: "None"
Ưu: "Crew was professional and the plane was very clean"
Khuyết điểm: "The seats are very weak and anyone touching on the backside would feel as if they are directly touching you."
Ưu: "Time from landing to collecting our luggage was the fastest we’ve ever experienced."
Khuyết điểm: "Ran out of food options by the time the trolley reached us. This was a problem as we hadn’t had time for lunch"
Ưu: "The flight was delayed & we were not informed over announcement or SMS. We were kept waiting standing in Que for 45 minutes assuring every 5 min that we will board. I am a senior citizen & diabetic. My medicine & insulin routine was upset. If I would have known earlier of the delay I would had my meal & insulin in Airport."
Khuyết điểm: "The crew, Cleanliness"
Ưu: "Reached before time!"
Ưu: "Well managed. The crew always had a smile on them and seems to be very helpful."
Khuyết điểm: "The crew was requesting to use the toilets at the rear of the plane whereas the one on the front were used by them. That’s totally unfair as there are more passengers than the crew and customer being the passengers should be given more access. The Indigo management should make sure this issue is being taken care of."
Khuyết điểm: "Flight delayed and no info"
Ưu: "Overall cleanliness and service"
Khuyết điểm: "Delay"
Ưu: "Friendly attitude"
Khuyết điểm: "Charging for food or beverages"
Ưu: "the airline manage the well UPTU issuing boarding pass."
Khuyết điểm: "Airline doesn't provide inflight meals moreover they do not accept Indian currency, the currency half the country from which they are operating. They were accepting credit card to be charged in US dollar or cash in Qatar Riyal for the food amount. I offered to pay through credit card but two cards has failed while third was accepted. There were many passengers who were not carrying case in Qatar Riyal and their cards work not successfully swipe,therefore they remained hungry. This is in human and no airline on international route is allowed to do so"
Ưu: "The crew and the boarding was sufficient."
Khuyết điểm: "Seats were not comfortable, the snacks were marginal."
Khuyết điểm: "We are foreign students and when we purchased our ticket we were not given the option to buy a student price ticket in Kayak or at the indigo counter at the new delhi airport. We were charged 3000rps each for overweight luggage and the staff at the check in counter in Jaipur were really rude about it. After having paid an extra 3000 rps which was almost like buying another flight ticket to new Delhi for just a 35 min flight, our flight was 1 hour delayed!! Definitely we will NEVER fly with indigo again!!!"
Ưu: "The people"
Khuyết điểm: "The seats, it was too warm. Being herded into busus like cattle."
Ưu: "On time and before time"
Ưu: "As above no food score as didn’t buy anything and no entertainment score as none on board b"
Ưu: "It started on time and landed before time."
Ưu: "What a great airline! On time, safe, good service, and really cool brand."
Khuyết điểm: "Limiting the free baggage allowance to 15 kg is quite difficult to meet when you are a foreigner visiting India. The cost for extra weight is very expensive."
Ưu: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Khuyết điểm: "Having to buy another ticket as someone dropped the ball."
Khuyết điểm: "When we booked the flight we were unaware the price did not include checked baggage. We called Kiwi.com and we asked what it would cost to add checked baggage. They said they’d check and get back with us. When they did they said the additional charge for 15kg was more than the ticket itself!! For more than 15 up to 30kg it was nearly 3 times as much! This really felt like a scam! We asked to cancel the flight and were told we could, but there was no guarantee of any refund. We said to cancel it anyway. Later I was told there would be no refund. I assumed it had been canceled and yet I got emails telling me it was time to check in, etc. And then I’m asked to review my flight! So, between Indigo and Kiwi.com I felt I got terrible service. I will not use either of them again. In the end we got a flight for the original amount including 15kg of checked baggage from a different website and on a different airline that left at the exact same. There was a reasonable charge per 5 kg over the15 allowed."
Ưu: "Plane boarded quickly and left right on time. Very comfortable and smooth flight. We were surprised that our luggage arrived before we got to baggage claim."
Khuyết điểm: "Web check in didn't email boarding passes to the correct email."
Ưu: "Punctual and no frills flight, I would go again."
Khuyết điểm: "Limited food option and choice Appreciate that’s it’s low cost airline, but is disappointingly poor on entertainment (inflight)."
Ưu: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Khuyết điểm: "Heat"
Khuyết điểm: "i arrived with 45 mins as requested. Their staff an utter shambles that I feared I miss flight. By that time they said too late (even tho I had time but they didn’t know what they were doing) had to pay an extra £60!!! For their bad management and wait extra 4 hrs!"
Ưu: "The extremely helpful crew. Helped me onto the bus and carried our bags. I was also escorted down the ramp."
Khuyết điểm: "No refreshments available for the return flight."
Ưu: "As above"
Khuyết điểm: "As above"
Ưu: "Help desk at check in counter. Such a supportive staff I have never seen. Helping at all moment."
Khuyết điểm: "Nothing specific"
Ưu: "I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous"
Khuyết điểm: "Sufficient leg room"
It was a very disappointing result. I couldn't automatically board the plane on the phone at all. I went to the counter the first time, and the person at the counter told me that I couldn't board the plane! Very unsatisfactory and a waste of our time now I would like to refund my ticket!!!! Very irresponsible!!
I don’t fly also same as previous no refund even it’s airlines or agency mistake
Ưu: "Landing 20 minutes ahead schedule."
Khuyết điểm: "Nothing much to improve as it only 50 minutes flight"
Khuyết điểm: "Not too much delay as usual"
Ưu: "Smooth boarding"
Khuyết điểm: "Leg room"
Ưu: "On time departure"
Khuyết điểm: "Bigger aircraft"
Khuyết điểm: "Nothing"
Ưu: "Everything was good ..."
Khuyết điểm: "... we were just a little bit delayed."
Khuyết điểm: "I didn’t have any food so am unable to comment on this"
Khuyết điểm: "no food. maybe ok for this price. boarding: why i had to checkin twive while using 1 carrier? that was mentioned on the ticket, but I oversaw that when was ordering ticket on website"
Khuyết điểm: "weak maintenance and everything is chargeable including water"
Khuyết điểm: "Notification of delayed flight wrong."
Ưu: "Delayed in departures for 30 mins but arrived only by 5 mins late"
Khuyết điểm: "In the Ramadan month, on board the plan just when time for breaking fast, a small glass of plain water to be given free for passengers on the flight at that time would be a thoughtful gesture"
Ưu: "Assistance in check in"
Khuyết điểm: "After early boarding still wait like 30 min plus seating in plane"
Ưu: "Good music Took off EARLY and landed EARLY"
Khuyết điểm: "Sprayed the cabin with bug spray"
Ưu: "This is now our airline of choice between KL and Singapore and the next time we fly to Australia we will try flying with Air Asia. It was a very short flight so entertainment was not provided, and we were perfectly happy with that. Very reasonable fare. All staff were charming and very helpful. Highly recommend."
Khuyết điểm: "Flight delay for almost 4 hour"
Khuyết điểm: "Delayed flight"
Ưu: "Fuss free Friendly crew Pay for service"
Khuyết điểm: "Tight seats Food comes in small portions Website user experience"
Ưu: "On time (early on the return leg). Interesting usage of onboard wifi to deliver inflight entertainment. The choices of the channels was mediocre. Nevertheless, a good start."
Khuyết điểm: "Same food (on return leg) with no other choices choice with the value pack add-on. Pasta was overcooked."
Ưu: "Seat & food"
Khuyết điểm: "None"
Ưu: "Short inexpensive fligh"
Khuyết điểm: "Seat rows were very close & limited room."
Khuyết điểm: "Flight was DELAYED twice. AK called it re-schedule, but with only 2 hours prior notification, it's purely DELAY. Poor coordination with airport, gate changed without proper notification."
Ưu: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Ưu: "The plane didn't crash."
Khuyết điểm: "Boarding was late and terribly disorganized - just a person yelling row numbers who could barely be heard. The airline makes you pay for water, which is simply inhuman - at least cattle in transport are given free water from time to time. It was a five-hour flight at night but we couldn't put the seats back to relax - the exit row was behind us and they've got the seats crammed in so tight together that they don't give the exit row any extra room to accommodate this, like most airlines. There are ads plastered all over the storage compartments. Recorded announcements threatened us with dire consequences if we stole the life vests (is that a thing people do?!). Everything looks cruddy, dingy and old. It feels like a cheap city bus, but in the air. At the end of the flight the crew walked through fumigating the cabin with spray cans of who-the-hell-knows-what and we had to breathe THAT in. We won't even consider Air Asia again unless there are literally no other possible choices. Just awful."
Ưu: "Cabin crew were professional and courteous. I like the boarding at rear of airplane first"
Khuyết điểm: "For me, the seats a were uncomfortable. No lower back support."
Ưu: "I was traveling without access to WiFi and was unable to add my checked bags until the morning them the web site wouldn't let me add the bags. I got to the airport and the airline charged me $300 in fees for my two bags. Highway robbery. I'll never fly Air Asia again."
Khuyết điểm: "Usurious fees for checked bags and the flights are always late to boot."
Ưu: "Quick easy and simple. Staff were very friendly."
Khuyết điểm: "The flight was delayed today for half an hour"
Khuyết điểm: "Badly managed check-in queue even for online checked passengers doing bag drop - 3 hours before departure at NAIA 3. There was no announcement from airline staff or anyone for that matter at the gate that the plane will be delayed. Plane departed 2 hours late and sitting in the tarmac with poor cooling inside the plane. Badly managed budget airline."
Ưu: "very affordable fare"
Khuyết điểm: "No beverage even water. Bring your own water"
Ưu: "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
Khuyết điểm: "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
Ưu: "Boarding quickly when plane finally arrived"
Khuyết điểm: "The reader board still said planned departure at wrong gate. When asked the staff said they "tried" to change it. Additional full security check before gate left all anxious and some panicked about making the flight. Add on charges- ticket no longer budget. Will avoid AirAsia in the future."
Ưu: "Very punctual departure and arrival."
Khuyết điểm: "Sadly, despite having printed our boarding pass we were.not allowed through security without a red stamp from Air Asia. This took.two attempts as they printed mine twice and not my husbands. Also check in counters had closed so we used the Sales counter. The staff forgot to give me back our passports and plastic pocket with all.our travel documents in. They were not very competent and not parrocularly polite. At no.point on the boarding pass did it tell us we needed a stamp from check.in. We had handluggage only."
Khuyết điểm: "The delays......"
Ưu: "Nothing anymore"
Khuyết điểm: "Departed from KL with a carry on, never asked to weigh it or check its size. On the way back from Langkawi, I was asked to weigh the bag since they suddenly implemented a policy of no more than 7kg on board. Told the rude creature that it was ok when I left KL, he said: here in langkawi we are implementing the policy and have nothing to do with KL!! Was asked to check-in my bag, and paid RM79 for the extra 3 kilos. Never flying with them again."
Ưu: "Comfortable flight and friendly crew."
Khuyết điểm: "Long check in lines at Siem Reap airport. High baggage fee (USD 36) for not having pre-booked a checked bag online."
Ưu: "It's good when u pay rm50 something, but later u will have to wait!"
Khuyết điểm: "Chaotic boarding, and of course, around an hour delay."
Khuyết điểm: "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)When i arriVed at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
Ưu: "We reached our destination"
Khuyết điểm: "When researching flights, I really wish AirAsia's procedures were spelled out. Having to pay for each checked bag and each kg over a relatively low allowance was extremely annoying. Even worse, each leg of the flight (due to a layover) required payment. In addition, paying for the seat, paying for peanuts and water?? Probably the worst was the air crew refusing to give a blanket to my freezing fiance without purchasing the pillow, blanket and eye mask bundle. Seriously?? Then towards the end of the flight, the crew walk the aisles holding alcohol and perfume trying to peddle their duty-free products on the plane itself. It was quite evident by this point that the competitve ticket price is a hoax, and all that they are interested in is getting as much money from you as possible. Unless I have no choice, I will never fly this airline again. Please, warn people of these practices BEFORE they purchase the tickets!!"
Khuyết điểm: "Flight was delayed by over 9 hours out of Colombo. Missed our connection to Ho Chi Minh city. Colombo ground crew and customer service didn't have any idea about the status of the flight."
Khuyết điểm: "It was my first time flying a LCC. OK, it is my fault for not knowing they charge much higher rate of extras for any add-ons you fail to include when you first book the flight. I get it. But why do they make it impossible to access "manage your flight" online to make necessary changes on return flight? And I got nowhere with the online chat box, s nowhere to turn.... Making such changes on Tiger Air was so much easier and intuitive. I'll never fly Air Asia if I can help it."
Ưu: "Ease of web checkin but it took too long to drop off luggage"
Khuyết điểm: "No inflight entertainment. Had to buy food including all beverages."
Ưu: "Competitive price, good regional carrier, especially short flights."
Khuyết điểm: "There were confusion trying to check in before obtaining the boarding pass at the KL airport. After that, everything went well."
Ưu: "Friendly staff."
Khuyết điểm: "Ridiculous that you have to pay for water. No direction for boarding."
Ưu: "Love the staff"
Khuyết điểm: "Everything was expensive"
Khuyết điểm: "Not great seats for comfort"
Flight was delayed for 45 mins without any informed provided
They tried to charge me $850 US. For 1 extra bag. After complaint that amount is crazy. They brought the manager over who then told me to bring him $450 in cash and they would accept it Big Scam. After going to the bank machine in the airport and getting the money. The manger put the money in his pocket and took my bag I couldn’t do much because i was about to miss my flight STAY AWAY. From this airline They have some inside scam going on with their employees STAY AWAY. Don’t become a victim like I did
At least they shoud have offer water 🤭
The crew was very attentive, friendly and efficient.
Ưu: "The crew was excellent, especially the stewardesses."
Khuyết điểm: "Their wifi service is ridiculously expensive $32 and it doesn't work."
Khuyết điểm: "Flight delayed. Please be punctual if can’t be earlier."
Khuyết điểm: "No delays"
Ưu: "Flight was short"
Khuyết điểm: "Seats are very tight if you are over 5’6"
Ưu: "we were on time and landed ahead of schedule."
Khuyết điểm: "nowhere to store our cabin luggage"
Ưu: "Crew were kindly"
Khuyết điểm: "Seats can be more comfortable"
Khuyết điểm: "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"
Ưu: "Can't complain"
Khuyết điểm: "Cheaper? :) !"
Ưu: "Quick boarding"
Khuyết điểm: "Overpriced drinks and snacks"
Ưu: "Extremely rude."
Khuyết điểm: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Ưu: "The Business Class bed was nice"
Khuyết điểm: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Khuyết điểm: "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
Ưu: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Ưu: "Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional."
Khuyết điểm: "Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers."
Ưu: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Khuyết điểm: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Ưu: "boarding is thru gate and not tarmac"
Khuyết điểm: "food are expensive."
Ưu: "on time and departed early"
Khuyết điểm: "none. is budget airline"
Ưu: "On time."
Khuyết điểm: "Food"
Khuyết điểm: "The flight was delayed for over 30 mins."
Ưu: "Nice aircraft, on time departure and arrival"
Khuyết điểm: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Khuyết điểm: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Khuyết điểm: "Boarding process Delayed flight"
Ưu: "comfortable seat"
Khuyết điểm: "No TV on plane"
Ưu: "i did not see any entertainment."
Khuyết điểm: "Temperature in cabin too warm on outgoing flight"
Ưu: "Punctuality was good. No complaints generally."
Khuyết điểm: "Temp in cabin too high."
Ưu: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Khuyết điểm: "equipment could use refurbishment"
Khuyết điểm: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Khuyết điểm: "Confort"
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Ưu: "Crew was cordial, helpful and patient."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Ưu: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
Khuyết điểm: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
Ưu: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Khuyết điểm: "Delay in delivering baggage"
Khuyết điểm: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Khuyết điểm: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Ưu: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Khuyết điểm: "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
Khuyết điểm: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."
Ưu: "The flight was cheap and the plane itself (B787) is a new plane and the lower pressurised altitude is very nice."
Khuyết điểm: "I didn't like being told off by one of the flght attendants for eating my own food on the flight. If Scoot's food was more reasonably priced I would buy it, but it is overpriced and therefore I need to bring my own. The seats are uncomfortable for sleeping in. The cabin temperature was a bit cold and with no blanket supplied this made it hard to sleep. Even though you are flying between two tropical destinations, I would recommend bringing a jumper."