Love flying American.. gate agents and crew are awesome
Really quick boarding in D.C. I wish that could be the norm!
My flight was cancelled and scheduled for the following day. Overall, it was ok.
The gate crew at Asheville was very friendly and on top of letting passengers know why things were being delayed. The air crew was friendly. The delay experienced through American Airlines (American Eagle) was inconvenient and made for a long day without any sleep. The flight was smooth. However, the seats were obviously in need of new cushions. They were hard and uncomfortable. The aircraft was clean, though.
Ưu: "Nothing everyone was rude and I seemed to bother them"
Khuyết điểm: "Everything from communication to compensation"
Khuyết điểm: "I wish there were charging ports so I could charge my device on such a long flight."
Ưu: "Signs etc were clear. Emailed for delay."
Khuyết điểm: "Flight was delayed with little explanation to why."
Khuyết điểm: "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
Ưu: "That I was FINALLY able to get to my destination after a THREE AND HALF HOUR DELAY. Mechanical malfunctions, Get crew unable to find the pilots once the mechanical malfunction was corrected, sitting on the plane for an hour waiting for some "guy" to be located who went missing who was responsible for our weight to certified for flight. I didn't like anything."
Khuyết điểm: "Everything."
Ưu: "Everything was seamless."
Ưu: "The crew were very friendly and personable. Boarding and seating went smoothly. The flights all departed and landed on time. The cookies were tasty."
Khuyết điểm: "The seats are pretty small, not much leg or elbow room. The coffee could have tasted better."
Khuyết điểm: "Weather delay 5 hours"
Ưu: "Direct flight and good personal service provided by crew."
Khuyết điểm: "Flight was delayed and overbooked causing further delay at departure gate. Plane is small and cramped."
Ưu: "The crew is so friendly. Perfect landing. Perfect flight!"
Khuyết điểm: "Be on time. Also we sat in first class and it would be nice if the center counsel was smaller giving the passengers more seat room."
Ưu: "The crew was amazing"
Khuyết điểm: "allow us to choose seats without financial restriction"
Ưu: "I got there"
Khuyết điểm: "Being on time for once"
Khuyết điểm: "One of my worst flight journeys. Not traveling with American airlines operated flights ever again."
Ưu: "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
Khuyết điểm: "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
Ưu: "Punctual, connexion gate very close"
Ưu: "Staff were friendly and efficient"
Khuyết điểm: "No snacks because of short trip, so can’t rate properly."
Ưu: "One plane had comfortable seats, with adjustable headrests."
Khuyết điểm: "The first plane had very uncomfortable seats that do not really lean back and no charging ports for devices. No free WiFi."
Khuyết điểm: "small plane"
Ưu: "Late takoff"
Khuyết điểm: "Late takeoff"
Ưu: "Flt on time & comfortable. Crew outstanding!!"
Ưu: "Great no complaints"
Ưu: "The movie/tv system did not work despite a lot of time trying. Very disappointing when taking a long flight with a 10 year old."
Ưu: "Nice flight"
Khuyết điểm: "Flight cancelled. Airline screwed me ovet"
Ưu: "We landed safely"
Khuyết điểm: "I was astounded at the miserable "cattle car" experience of this flight. When the person in front of me reclined his seat, the back was shoved to within about a foot of my face. Talk about "In Your Face!" It was nearly impossible to exit from my window seat to the aisle, since there is almost no vertical space open from floor to ceiling in which to move. Flying used to be fun--this is awful!"
Khuyết điểm: "Canceled flight. Moved us to another flight IN ANOTHER CITY. Changed our second reschedule flight gate from one end of the airport to the other. NONE of the walkways worked. Total unorganized mess - this airline is run like idiots are running it! Very challenging as I have CHF."
Ưu: "Good service, great entertainment."
Khuyết điểm: "Small seats, older aircraft."
Khuyết điểm: "given exit rows. seats dont recline. No TV, no wifi, no entertainment. 9 hr flight at night...horrible"
Ưu: "The free movies that are provided with the normal boarding passes is a huge plus that definitely comes in handy for longer flights. The staff did handle the delays very professionally and offered to help in any way possible"
Khuyết điểm: "The flight received multiple displays before the plane landed then once it had landed it took the crew over an hour to decide that it was broken and that we would need to relocate to another plane."
Khuyết điểm: "this flight was delayed going both directions."
Ưu: "The attendants helped you with all your needs. They were professional and fluent in the languages necessary to help the passengers. Very impressed"
Khuyết điểm: "Good was good. Snacks and beverages were awesome."
Ưu: "Planes boarded on time"
Khuyết điểm: "Long wait on runway before take off"
Khuyết điểm: "Delayed flight due to crew."
Ưu: "The AA staff was very friendly. The flight was late due to weather however it did not affect our connection. I believe I paid more more my seat class which proved a power outlet."
Khuyết điểm: "I really couldn't rate the food or entertainment because there wasn't any."
Ưu: "honestly, all I can say is that I like that I arrived...? eventually? four and a half hours later than we were promised, despite the beautiful weather?"
Khuyết điểm: "I didn't like that American Airlines had not staffed our flight, so we waited for 4.5 hours for a flight attendant who would be able to complete the flight crew so we could leave. They kept delaying the flight, 5 minutes at a time, for 4.5 hours. It flew out of LGA, it was a 9pm flight. The airport food sources were closed, and AA kept us until 1am-- no food, no internet, and, because LGA has terrible cell reception, no phone service. Once we got on the plane, everyone was really hungry, and the plane had no snacks. No entertainment because the TV system was broken. It was just a miserable experience. I regret trying to save $20 by booking that flight. I have had nothing but terrile experiences on American Airlines-- NEVER AGAIN."
Khuyết điểm: "I dislike how early the entertainment system shuts off"
Ưu: "The crew kept us informed as to why we didn''t leave the gate on time; they served beverages and snacks in an efficient manner. Once we got to Dallas we were early, he made up time in the air and the captain informed us that the gate was not ready to receive the plane. We waited about 15 minutes and then we got to the gate."
Ưu: "I did not get to fly out. Still waiting for my refund."
Khuyết điểm: "I arrived to the airport Two Hours early. I had checked in online and obtained my boarding pass. I checked into Japan Airlines since this was the airline I chose. I get to the counter and I was told that I had to check into American Airlines. I rush to American Airlines and I was directed to check my bags in electronically. There was mass confusion, because people had no clue on how to operate the system. As my turn approached the system failed. By then I had 45 mins to board. I talked to a clerk and she directed me and the other people to the Custumer service desk. I waited my turn and time to board was approaching. They told me not to worry because the flight was delayed one hour. By the time I got to the counter, It was too late to board the already delayed flight. I spoke to a clerk via phone as i was at the counter and I wsa told I was to receive a refund due to the fact that this was not my fault. You caused a financial loos of money and time. as of yet I have not received my refund."
Khuyết điểm: "The airline overbooked the flight,so even though I had a ticket and was NOT standby, I almost didn't make it on even though there were seats available (after two people forfeited their seats) bc they were worried about over-weighting the plane. Then they packed us like sardines into the back row of the plane."
Ưu: "New plane, great entertainment. Good service! Clean plane ."
Khuyết điểm: "Paying extra for seating"
Ưu: "It was nice to have TV screens for the flight."
Khuyết điểm: "I asked for headphones several times and never received it."
Ưu: "My first plane from Ashevile to Charlotte was fine."
Khuyết điểm: "This plane was a little "scarier" than the other but I believe that it was because it was such a small plane."
The food was probably the worst I’ve ever had in any flight. All 3 of us felt nauseous and sick from it.
The food was horrible, how about African Food since most of them are Africans
Boarding was slow and complicated, lack of communication between passengers and Front desk. It was disastrous I have expectations for economy plus, but at the end it's too expensive for such a low " benefits " The crew just visit my seat for takeoff, food and beverage, landing. Very poor attention.
My first plane had technical issues and never took off but after hours, the original flight just kept getting delayed and delayed without letting the customers have the updated information or rebooking them. I only made the Washington flight thanks to one lady TSA agent at the Asheville airport who personally retrieved my luggage from the grounded flight and brought them to the Washington flight. The flight itself was fine.
Khuyết điểm: "Counter at Asheville, point of origin for the flight, was unattended at recommended arrival time. Attendant, when he finally appeared, seemed, to this traveler at least, unengaged, abrupt, even rude, certainly not as welcoming and helpful ad other UA counter attendants at busier airports and at more demanding times. The word lazy comes to mind. The same individual handled the gate. His demeanor there was similar. If it is UA policy to leave counters unattended, an explanation should be posted; if present policy requires one individual to handle counter and gate duties, perhaps more help is needed. This experience, all the more frustrating when a passenger ruses early so as to comply with recommended arrival and boarding times, combined with the fact that the incoming flight significantly delayed AVL to Washington depart setting the tone for a mostly mediocre experience crowned by a painful trek from terminal A to terminal C to catch the connection to PVD. Not a best effort by UA. Outstanding flight and cabin crews saved the day."
Khuyết điểm: "Could have slept in for another couple of hours!!:"
Khuyết điểm: "Plane on time and it was very hot on the plane"
Khuyết điểm: "Flight attendant was not helpful with large package"
Khuyết điểm: "Flight was cancelled"
Ưu: "Smooth and easy flight."
Ưu: "Just a great flight and service. Super happy for getting home early!"
Khuyết điểm: "Airport staff rudest I’ve ever seen. Terminals extremely close together and over crowded."
Khuyết điểm: "Baggage took forever. . Caused a lot of confusion if at right claim carousel. Over 30min & counting...."
Khuyết điểm: "Delays and poor communication. Ended up on other airline and 14 hrs to get from Madison, WI to Baltimore, MD"
Khuyết điểm: "Flight delayed appropriately due to weather but staff at United gave out misinformation and apparently not able to keep apace with information some of us passengers finally accessed online from United. The Asheville airport is small and the only restaurant closed - so for 4 hours we were left with no certainty, no food, and incorrect answers. Perhaps it is because airport is small, or the particular staff people were unable to focus. Flight itself was great."
Ưu: "So much more room, was in a older plain could tell the difference, back when comfort was more important then money."
Khuyết điểm: "Flight Attendant would just barge through without any notice even if not in the isle still would bump into you"
Ưu: "On time"
Khuyết điểm: "Paid entertainment"
Ưu: "Nice flight attendant"
Ưu: "Flight crew did everything to make sure you were comfortable.on both legs of my flight, I think United airlines is doing a decent job. I had no issues or delays"
Khuyết điểm: "The seats are just to close together"
Ưu: "Omg the movie selection was amazing!!!!"
Khuyết điểm: "Flight was full to capacity"
Ưu: "On time, quick boarding, smooth flight"
Khuyết điểm: "No issues"
Khuyết điểm: "Our flight was canceled and they did not notify us"
Khuyết điểm: "That i sat grounded for an extra 45min over Fuel discrepancy."
Ưu: "Delayed to Albany 2 hrs, no compensation, not even a beer!"
Khuyết điểm: "From flight attendants who shouted, rather than help sort out seat assignments, to repeatedly announcing the luggage was on the empty, stopped carousel 4 when it was really over on 2, the service on the red eye was irritating from start to finish."
Ưu: "The seats were soft. The convenience of flying out of Asheville was great."
Khuyết điểm: "We sat on the tarmac for 45 minutes waiting. When the captain spoke, no one on the plane could understand a word he said due to the poor speakers, his accent?, and he spoke too fast. I nearly missed my connection in Chicago."
Ưu: "I liked kayak, recommended by a friend and my new booking application. Thank you."
Ưu: "Super friendly staff, everything was great."
Khuyết điểm: "Nothing"
Khuyết điểm: "I didn't arrange for travel or fly this flight. My email was entered by someone else by mistake."
Khuyết điểm: "They charge de luggage, didnt gave anything to eat, the luggage in orlando came like 2 hours late. The flight back from Houston was cancelled with no reason, they overbooked the flight.. and worst of all the only offer us a $10 disccount in a cheap hotel.. no food nothing"
Khuyết điểm: "I was unable to load on to the plane after trying to confirm my conferirmatiojn. I was scheduled for a flight from Detroit to Newark New Jersey . I had received a hematoma at the airport directly prior to the flight at the counter in Detroit. It was essential that I be on the flight because my aunt died the next day and was extraordinarily ill. This was all explained to the agent. They did nothing to help in this mess. I ended up flying to Washington DC on a different airline. They did nothing to try to help. I want a refund for this flight. There is no reason the airline could have helped out in some way. I have emergency room bills and death notices. Thanks for your help."
Ưu: "Boarding procedure and crew were excellent!"
Ưu: "Quick flight"
Khuyết điểm: "No food and didn't use the entertainment system.. the economy plus seating could be improved"
Ưu: "The crew was helpful and responsive. I appreciated our captain explaining the turbulence."
Khuyết điểm: "Cramped and uncomfortable. The complimentary snacks were garbage."
Ưu: "Everything was on time, crew was friendly."
Ưu: "The flight was smooth. Boarding went past fast. Flight attendance was great."
Khuyết điểm: "The seats were a little small."
Khuyết điểm: "In order to upgrade to economy plus or first class, it would have cost more than my round trip flight. Flight left late and arrived late."
Ưu: "I missed my flight with Alligent due to an overturned tractor trailer and they couldn't do anything to help me (I'll never fly with them again) and I had to book a last minute flight with United, very easy just pricy due to last minute. Thanks!"
Ưu: "She was very friendly and on task."
Khuyết điểm: "Nothing. She was great."
Khuyết điểm: "My father is 89 and our whole family went to see him off. My husband, 3 children and myself. When I went to the ticket gate to check him in, the ladies did not issue a family pass to us. They said only 1 member of our family can go with him to wheel him to the gate. So my husband went since my father had 2 carry on luggage plus he wheeled my father. So the ladies were not very understanding. At that age I do hope he makes it back in 6 months for us all to see him again! We've been issued passes before and their only excuse was it was busy which it was not at all, no lines anywhere."
Khuyết điểm: "All the food choices had some sort of animal product – eggs, dairy or meat"
Khuyết điểm: "Cancelled my Son's flight & he missed his TEST the next day."
Ưu: "More space than El-al. No delays"
Khuyết điểm: "Food. We ordered 4 special meals and got only one!"
Khuyết điểm: "The plane was so cold that my feet literally went numb. I had to run through O'Hare to get to my next flight."
Ưu: "boarding was efficient and fast; easy check in"
Khuyết điểm: "oversold flight with 16+ standbys multiple flight delays with vague or no explanations"
Ưu: "The flight was on time and smooth, crew were friendly."
Khuyết điểm: "It was freezing cold in the plane. People were putting on sweatshirts and jackets and covering up with blankets. Why should we be required to bring winter clothes with us when plane interiors are temperature-controlled?"
Ưu: "I experienced absolutely no problems before/during after my flight. Everything went smoothly. I wish every flight ran as smoothly as the two flights I took that day."
Khuyết điểm: "N/A"