Ưu: "Best in the world, as always."
The staff was great. The food really wasn’t good
Khuyết điểm: "Poor customer service and lack of care for loyal passengers"
Khuyết điểm: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Ưu: "crew was pushing , no time in an rush all the time"
Khuyết điểm: "service level"
Ưu: "The crew is usually really good."
Khuyết điểm: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Ưu: "Amazing crew, great seating area and tasty menu."
Ưu: "Food, Entertainment."
Khuyết điểm: "Harder than usually landing"
Ưu: "The crew was amazing"
Ưu: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Khuyết điểm: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Ưu: "Crew amazing. Seat super comfortable"
Khuyết điểm: "Nothing!"
Khuyết điểm: "Excellent service"
Ưu: "Excellent service, made a very long flight very pleasant and enjoyable."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "Lie-flat seats in business class"
Khuyết điểm: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Khuyết điểm: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Ưu: "Great service always smiling, flight on time, overall a great way to fly."
Ưu: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Khuyết điểm: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Ưu: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Khuyết điểm: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Khuyết điểm: "Food"
Khuyết điểm: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Ưu: "Staff was polite and accommodating"
Ưu: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Ưu: "Everything was good"
Khuyết điểm: "No complaints"
Ưu: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Khuyết điểm: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Ưu: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Khuyết điểm: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Ưu: "wide seats. great service. on time."
Khuyết điểm: "food was not as good as one would expect."
Ưu: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Khuyết điểm: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Ưu: "The flight was carried out by Lufthansa. The staff was very polite and helpful."
Ưu: "Ontime, airline stewards were excellent and tv entertainment very good"
Khuyết điểm: "Nothing"
Ưu: "Excellent service & comfort"
Ưu: "Best serves ever will fly every time"
Ưu: "Love the service at Singapore Air. Very attentive and accommodating."
Khuyết điểm: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Ưu: "I got in some exercise during the delays and gate changes"
Khuyết điểm: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Ưu: "The entertainment 100s of movies & Shows The very good portions just right"
Khuyết điểm: "Boarding is very efficient and well organized But when it is going to be an hour late the passengers should be told not stand there on lines with no information"
Khuyết điểm: "Extremely cramped flight in regular Economy."
Ưu: "Excellent crew, efficient processes and overall relaxing"
Khuyết điểm: "Old business class hard product. Seats can't be adjusted much and the bed is too short due to small head- and footwell."
Ưu: "Crew was attentive and nice."
Khuyết điểm: "Cabin was beat up and worn out."
Ưu: "everything great, every time again"
Ưu: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Khuyết điểm: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."
Ưu: "The flight experience was pretty great overall.."
Khuyết điểm: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Ưu: "The food was great!"
Khuyết điểm: "The announcements coming from the boarding crew were not clear or hardly under stable."
Very tight seats and spaces, almost impossible to watch the screen or eat a meal if the seat in front of you is pushed back. Attendants were not accommodating. Two meal options were offered, pasta & beef. Ordered pasta, I was told there is no more pasta. Ordered beef meal instead, received salmon meal. Later during flight I saw attendant sitting down in their station eating pasta meals. The list goes on....
Ưu: "Food was ok"
Khuyết điểm: "Seats..."
Ưu: "food is really bad, people are not taking social distancing seriously"
Ưu: "Seat was ok."
Khuyết điểm: "There was no food served at all! Just a plastic water container for the entire flight. Could’ve served a snack or two like JetBlue does in USA"
Ưu: "We missed the connection because the Istanbul airport is a silent airport and no announcement were made for boarding."
Khuyết điểm: "Announcement from crew or reach out to people in front of gate would help. Also, the staff at Istanbu airport is so rude and have no respect for customers."
Ưu: "The crew was great and service and meals where wonderful"
Ưu: "The flight attendants were very attentive."
Khuyết điểm: "My screen, the screen next to me, and the two screens behind me were not working so I was left without entertainment for 9 hours."
Khuyết điểm: "1 hour delay due to weather"
Ưu: "Seats extremely tight."
Ưu: "Good movies good food"
Ưu: "Everything went well"
Ưu: "On time"
Khuyết điểm: "Seats are not very comfortable. Narrow and hard."
Ưu: "Seats and bathrooms were big"
Khuyết điểm: "Service was extremely slow. I kept having to ask for more water all the time. Flight attendants were nice, but not well trained. Food quality was pretty poor, especially for international business class"
Khuyết điểm: "The AC wasn’t turned on for 2 hours of passengers being on the plane and it was easily 100 degrees inside. Everyone was hot and miserable. The seats were also extremely close together. I have never been so uncomfortable on a long haul flight."
Ưu: "Nice to receive a tablet to watch movies despite not having screens. Good workaround."
Khuyết điểm: "3 legs of my roundtrip were late by 30 min. crew was great however. Food was ok."
Ưu: "Hello the service was excellent"
Ưu: "I enjoyed the flight!"
Khuyết điểm: "Not applicable"
Ưu: "Nothing jumped off the tracks. Every trip went exactly planned."
Khuyết điểm: "thru Istanbul"
Ưu: "Not like at all"
Khuyết điểm: "Not like food not like service"
Khuyết điểm: "It was delaid too long"
Ưu: "Smaller aircraft but better seats, comfortable"
Khuyết điểm: "The air conditioner stopped working it was in incredibly hot on the aircraft cabin"
Ưu: "Crew did a good job handling a stressful situation."
Khuyết điểm: "Security process for boarding is a mess, with absurd redundancy and tiresome rechecking of passports an d boarding passes, inconsistent application of carry on rules and long waits. Then we boarded and sat for two hours. The aircraft should be checked out and ready to go before boarding. Then, in Chicago, it took almost 2 hours to get our luggage."
Ưu: "My above score should be 5 stars in all categories. They were running a special price on business class upgrades. It was fabulous: food great, service attentive, and seat that totally reclined to bed. I slept over 8 hours."
Khuyết điểm: "I could not change the stars above."
Khuyết điểm: "There was not enough milk while they know there is alot of kids"
Ưu: "Price, Price, Price"
Khuyết điểm: "Keep going KAyak"
Ưu: "Everything about this airline is really good. We will flight again as much as possible using Turkish Airlines. Thank you crew and onboard for the great service."
Khuyết điểm: "Long layover wait in Istanbul"
Ưu: "Turkish Airlines I usually pretty good (I fly them a lot), the boarding was fine and the crew OK (as usual they are pretty short in English)"
Khuyết điểm: "Food was really not very good. Pasta was undercooked and barely warm. Entertainment was pretty mediocre with old films, very limited selection and no control (just channels). Last but not least Turkish needs to update their policies on electronics, I was reading a kindle on Airplane mode, but was forced to turn it off. This is over the top and no longer required on many airlines. Time to modernize attitudes here."
Ưu: "Food and entertainment options are good"
Ưu: "The seats were comfortable"
Khuyết điểm: "The entertainment system was not operational"
Ưu: "I like the service given and the space in economy."
Ưu: "Food was great. Plane was on-time."
Khuyết điểm: "9hr flight no cool air. Not sure what was wrong with the plane but was extremely hot in the entire economy cabin."
Ưu: "The service was great and all staff were friendly."
Khuyết điểm: "The cabin crew were no where to be seen most of the flight at all. Our food trays remained at our seat for far longer than any other flight or airline that I have been on. At the end, people were getting up to go to the flight attendants to give them their trays of food. Overall, the service left alot to be desired."
Ưu: "Nice clean airplane. Lots of good food and amenities for the price"
Khuyết điểm: "Staff is a bit rude"
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "The turkish delight was great and the personal TVs were nice. The choice of shows to watch was good and the hot towel was a nice touch. I also liked the bag of goodies like a toothbrush and eye mask. Very nice."
Khuyết điểm: "The crew was not super friendly, however, they got the job done."
Ưu: "They didn't want to go to work today. And it's your fault. So they will punish you."
Khuyết điểm: "My first flight was late which made me miss my connecting flight. The ground was horribly rude and it took over 4 hours to get me to a hotel along with at lie ask 50 other people."
Ưu: "Good food great passenger service."
Khuyết điểm: "Disruptive child in seat in front of me"
Ưu: "I did like the workers in the plane because they look competent and committed."
Ưu: "Thats awesome"
Khuyết điểm: "All personel it was good."
Ưu: "Almost everything. Food ..."
Khuyết điểm: "Was great overall."
Ưu: "food was good"
Khuyết điểm: "plane interior could be updated."
Ưu: "Comfortable seats, conditions in lounge hall. Very well organized"
Khuyết điểm: "I didn't like boarding process at all. Poor organized. Crew should pay more attention to passangers."
Ưu: "Very good food. Quite an extensive movie selection. Staff was very pleasant."
Khuyết điểm: "It takes a bit long to complete all processes"
Delay and change of terminal last minute
Overall a pleasant flight.
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Ưu: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Khuyết điểm: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Ưu: "The plane size & comfort was excellent. The staff were very friendly"
Khuyết điểm: "N/A"
Khuyết điểm: "Klm is the best, even on a 40min they served small breakfast."
Khuyết điểm: "Still don’t have my luggage yet"
Khuyết điểm: "Information on arrival time was not correct"
Khuyết điểm: "Crew members in Amsterdam were very rude and disrespectful"
Ưu: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Ưu: "The crew was pleasant"
Khuyết điểm: "Baggage checkin & flight boarding was slow & disorganized."
Khuyết điểm: "Don’t be late"
Khuyết điểm: "Flight got delayed 30 minutes"
Khuyết điểm: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Ưu: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Ưu: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Khuyết điểm: "Not having to walk outside in Edinbur4gh to board the flight."
Khuyết điểm: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Ưu: "Everything was good except for the entertainment consul for one of our seats."
Khuyết điểm: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Khuyết điểm: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Khuyết điểm: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Khuyết điểm: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Khuyết điểm: "Not enough leg room"
Khuyết điểm: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Khuyết điểm: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Ưu: "Good flight, very attentive crew."
Ưu: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Khuyết điểm: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Khuyết điểm: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Khuyết điểm: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Ưu: "We got a meal for a 1h flight only"
Khuyết điểm: "No entertainment but normal for this type of flight"
Khuyết điểm: "Food and one bathroom out of service makes an awful flight"
Ưu: "Arrived Early!"
Khuyết điểm: "Left Late :-)"
Khuyết điểm: "Please Endeavour to put the expiration date on the food served in the flight."
Ưu: "Consistently high standards"
Khuyết điểm: "Nothing"
Ưu: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Ưu: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Ưu: "The flight was great."
Ưu: "Everything - Checkin, crew, food, entertainment"
Khuyết điểm: "Nothing"
Khuyết điểm: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Ưu: "No chargers or tv on planes"
Khuyết điểm: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Khuyết điểm: "Only one queue for boarding. Flight late on arrival."
Ưu: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Ưu: "KLM food and service are great"
Ưu: "They flew full speed to catch up with the delays."
Khuyết điểm: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."
Khuyết điểm: "nothing"
Khuyết điểm: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Ưu: "On time."
Khuyết điểm: "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."
Ưu: "Crew was excellent explaining about the (short) delay."
Ưu: "Even for a 50 minute flight, drinks and sandwich was provided"
Ưu: "Not time departure and cabin crew were effective and efficient."
Khuyết điểm: "Nothing really"