Excellent service. Clean aircraft. Took off and landed on time. Did not feel it was an 18 hour flight. Will definitely fly Singapore Airlines again.
Friendly staff, excellent food, a whole lot of good choices for onboard entertainment, comfortable ride, and good legroom even in the economy.
Ưu: "Best in the world, as always."
The crew was very friendly and professional. The food was great. The check-in process took a long time, more than 20 minutes.
Ưu: "Crew very polite and friendly"
Khuyết điểm: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
Ưu: "Amazing crew, very nice and helpful."
Ưu: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Khuyết điểm: "Silk air"
Ưu: "Friendly service and not a super crowded plane."
Khuyết điểm: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Ưu: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Khuyết điểm: "Food was good but was not full compared to emirates."
Ưu: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Khuyết điểm: "Reservation online"
Khuyết điểm: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Ưu: "Entertainment system ok"
Khuyết điểm: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Ưu: "The crew, their professionalism and wide variety of entertainment."
Khuyết điểm: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
Khuyết điểm: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Khuyết điểm: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Ưu: "smooth boarding process excellent enterntainment offered food is also quite good"
Khuyết điểm: "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "Nothing beats Singapore SQ!"
Ưu: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Ưu: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Ưu: "Short flight"
Khuyết điểm: "N/A"
Ưu: "So good to get on a flight where I can fit in the seats..."
Khuyết điểm: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
Ưu: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Khuyết điểm: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Khuyết điểm: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Ưu: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Ưu: "The flight attendants were amazing."
Ưu: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Khuyết điểm: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Ưu: "Crews were all nice, respectful and helpful!"
Khuyết điểm: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Ưu: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Ưu: "Friendly, smiling staff, ever happy to help, nice food"
Khuyết điểm: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Ưu: "Was very old plane but was good"
Khuyết điểm: "Food and crew was well"
Ưu: "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
Khuyết điểm: "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
Ưu: "Personal Touch!"
Khuyết điểm: "No such!"
Ưu: "Friendly, attentive crew. Clean plane."
Khuyết điểm: "Cramp set space. Lack of movie choices, not all had closed caption."
Ưu: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Khuyết điểm: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Ưu: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Khuyết điểm: "Really nothing. I loved flying with them."
Ưu: "Everything else was good"
Khuyết điểm: "Old aircraft with tired looking seats."
Ưu: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Khuyết điểm: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Ưu: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Ưu: "Excellent crew, efficient processes and overall relaxing"
Khuyết điểm: "Old business class hard product. Seats can't be adjusted much and the bed is too short due to small head- and footwell."
Khuyết điểm: "Nothing"
Ưu: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Khuyết điểm: "Wish the food could have been better and the choice for dessert wider."
Ưu: "Great food, friendly staff, on time... what else do you need?"
Ưu: "Everything else was good"
Khuyết điểm: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
Khuyết điểm: "Your counter staff behavior at Hongkong airport.she altered our online booking confirmed seats??? Wheel chair did not come on time at Hongkong airport. We had to rush to catch the flight after demanding the boarding pass from counter.Please investigate and punish those two staff at your counter at Hongkong airport."
Ưu: "The food in coach was incredible!"
Ưu: "Very attentive and friendly stewardesses. Would definitely fly again on this airline."
Ưu: "I loved the entertainment, the kind staff, and the extras they gave out to try to make us as comfortable as possible."
Khuyết điểm: "My boyfriend is very tall, 6'6. On the flights to and from, even though he was on he aisle side seat, it was very difficult for him to have enough room for his legs, thus making my space that much less. In the future, I think we would benefit from booking either the seat behind us for him that had more leg room, or the seats in front of us that were the first seats of all rows."
The boarding process at jfk was a nightmare. The gate staff were inappropriate. The plane was old and needs to be refurbished or replaced. There still is a middle seat in business class. The cabin crew appeared disinterestedor perhapstired. For the cost of the ticket qatar etihad or emirates airlines are a superior choice.
Ưu: "Food was ok"
Khuyết điểm: "Seats..."
Ưu: "food is really bad, people are not taking social distancing seriously"
Ưu: "Seat was ok."
Khuyết điểm: "There was no food served at all! Just a plastic water container for the entire flight. Could’ve served a snack or two like JetBlue does in USA"
Ưu: "We missed the connection because the Istanbul airport is a silent airport and no announcement were made for boarding."
Khuyết điểm: "Announcement from crew or reach out to people in front of gate would help. Also, the staff at Istanbu airport is so rude and have no respect for customers."
Ưu: "The crew was great and service and meals where wonderful"
Ưu: "The flight attendants were very attentive."
Khuyết điểm: "My screen, the screen next to me, and the two screens behind me were not working so I was left without entertainment for 9 hours."
Khuyết điểm: "1 hour delay due to weather"
Ưu: "Seats extremely tight."
Ưu: "Good movies good food"
Ưu: "Everything went well"
Ưu: "On time"
Khuyết điểm: "Seats are not very comfortable. Narrow and hard."
Ưu: "Seats and bathrooms were big"
Khuyết điểm: "Service was extremely slow. I kept having to ask for more water all the time. Flight attendants were nice, but not well trained. Food quality was pretty poor, especially for international business class"
Khuyết điểm: "The AC wasn’t turned on for 2 hours of passengers being on the plane and it was easily 100 degrees inside. Everyone was hot and miserable. The seats were also extremely close together. I have never been so uncomfortable on a long haul flight."
Ưu: "Nice to receive a tablet to watch movies despite not having screens. Good workaround."
Khuyết điểm: "3 legs of my roundtrip were late by 30 min. crew was great however. Food was ok."
Ưu: "Hello the service was excellent"
Ưu: "I enjoyed the flight!"
Khuyết điểm: "Not applicable"
Ưu: "Nothing jumped off the tracks. Every trip went exactly planned."
Khuyết điểm: "thru Istanbul"
Ưu: "Not like at all"
Khuyết điểm: "Not like food not like service"
Khuyết điểm: "It was delaid too long"
Ưu: "Smaller aircraft but better seats, comfortable"
Khuyết điểm: "The air conditioner stopped working it was in incredibly hot on the aircraft cabin"
Ưu: "Crew did a good job handling a stressful situation."
Khuyết điểm: "Security process for boarding is a mess, with absurd redundancy and tiresome rechecking of passports an d boarding passes, inconsistent application of carry on rules and long waits. Then we boarded and sat for two hours. The aircraft should be checked out and ready to go before boarding. Then, in Chicago, it took almost 2 hours to get our luggage."
Ưu: "My above score should be 5 stars in all categories. They were running a special price on business class upgrades. It was fabulous: food great, service attentive, and seat that totally reclined to bed. I slept over 8 hours."
Khuyết điểm: "I could not change the stars above."
Khuyết điểm: "There was not enough milk while they know there is alot of kids"
Ưu: "Price, Price, Price"
Khuyết điểm: "Keep going KAyak"
Ưu: "Everything about this airline is really good. We will flight again as much as possible using Turkish Airlines. Thank you crew and onboard for the great service."
Khuyết điểm: "Long layover wait in Istanbul"
Ưu: "Turkish Airlines I usually pretty good (I fly them a lot), the boarding was fine and the crew OK (as usual they are pretty short in English)"
Khuyết điểm: "Food was really not very good. Pasta was undercooked and barely warm. Entertainment was pretty mediocre with old films, very limited selection and no control (just channels). Last but not least Turkish needs to update their policies on electronics, I was reading a kindle on Airplane mode, but was forced to turn it off. This is over the top and no longer required on many airlines. Time to modernize attitudes here."
Ưu: "Food and entertainment options are good"
Ưu: "The seats were comfortable"
Khuyết điểm: "The entertainment system was not operational"
Ưu: "I like the service given and the space in economy."
Ưu: "Food was great. Plane was on-time."
Khuyết điểm: "9hr flight no cool air. Not sure what was wrong with the plane but was extremely hot in the entire economy cabin."
Ưu: "The service was great and all staff were friendly."
Khuyết điểm: "The cabin crew were no where to be seen most of the flight at all. Our food trays remained at our seat for far longer than any other flight or airline that I have been on. At the end, people were getting up to go to the flight attendants to give them their trays of food. Overall, the service left alot to be desired."
Ưu: "Nice clean airplane. Lots of good food and amenities for the price"
Khuyết điểm: "Staff is a bit rude"
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "They didn't want to go to work today. And it's your fault. So they will punish you."
Khuyết điểm: "My first flight was late which made me miss my connecting flight. The ground was horribly rude and it took over 4 hours to get me to a hotel along with at lie ask 50 other people."
Ưu: "Good food great passenger service."
Khuyết điểm: "Disruptive child in seat in front of me"
Khuyết điểm: "My Luggage did not make it, I don't have any information about it :)"
Ưu: "I did like the workers in the plane because they look competent and committed."
Ưu: "Thats awesome"
Khuyết điểm: "All personel it was good."
Ưu: "Almost everything. Food ..."
Khuyết điểm: "Was great overall."
Ưu: "food was good"
Khuyết điểm: "plane interior could be updated."
Ưu: "Comfortable seats, conditions in lounge hall. Very well organized"
Khuyết điểm: "I didn't like boarding process at all. Poor organized. Crew should pay more attention to passangers."
Ưu: "Very good food. Quite an extensive movie selection. Staff was very pleasant."
Khuyết điểm: "It takes a bit long to complete all processes"
Muy buen servicio al cliente
Overall a pleasant flight.
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Ưu: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Khuyết điểm: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Ưu: "The plane size & comfort was excellent. The staff were very friendly"
Khuyết điểm: "N/A"
Khuyết điểm: "Klm is the best, even on a 40min they served small breakfast."
Khuyết điểm: "Still don’t have my luggage yet"
Khuyết điểm: "Information on arrival time was not correct"
Khuyết điểm: "Crew members in Amsterdam were very rude and disrespectful"
Ưu: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Ưu: "The crew was pleasant"
Khuyết điểm: "Baggage checkin & flight boarding was slow & disorganized."
Khuyết điểm: "Don’t be late"
Khuyết điểm: "Flight got delayed 30 minutes"
Khuyết điểm: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Ưu: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Ưu: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Khuyết điểm: "Not having to walk outside in Edinbur4gh to board the flight."
Khuyết điểm: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Ưu: "Everything was good except for the entertainment consul for one of our seats."
Khuyết điểm: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Khuyết điểm: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Khuyết điểm: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Khuyết điểm: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Khuyết điểm: "Not enough leg room"
Khuyết điểm: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Khuyết điểm: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Ưu: "Good flight, very attentive crew."
Ưu: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Khuyết điểm: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Khuyết điểm: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Khuyết điểm: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Ưu: "We got a meal for a 1h flight only"
Khuyết điểm: "No entertainment but normal for this type of flight"
Khuyết điểm: "Food and one bathroom out of service makes an awful flight"
Ưu: "Arrived Early!"
Khuyết điểm: "Left Late :-)"
Khuyết điểm: "Please Endeavour to put the expiration date on the food served in the flight."
Ưu: "Consistently high standards"
Khuyết điểm: "Nothing"
Ưu: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Ưu: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Ưu: "The flight was great."
Ưu: "Everything - Checkin, crew, food, entertainment"
Khuyết điểm: "Nothing"
Khuyết điểm: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Ưu: "No chargers or tv on planes"
Khuyết điểm: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Khuyết điểm: "Only one queue for boarding. Flight late on arrival."
Ưu: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Ưu: "KLM food and service are great"
Ưu: "They flew full speed to catch up with the delays."
Khuyết điểm: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."
Khuyết điểm: "nothing"
Khuyết điểm: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Ưu: "On time."
Khuyết điểm: "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."
Ưu: "Crew was excellent explaining about the (short) delay."
Ưu: "Even for a 50 minute flight, drinks and sandwich was provided"
Ưu: "Not time departure and cabin crew were effective and efficient."
Khuyết điểm: "Nothing really"