Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Ưu: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Khuyết điểm: "Very nice crew and great food"
Ưu: "The crew was very kind"
Ưu: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Khuyết điểm: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Ưu: "Crew were excellent"
Khuyết điểm: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Ưu: "Professional crew. Good simple check in."
Khuyết điểm: "Nothing."
Ưu: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Khuyết điểm: "Not being to help on the ground in Copenhagen with delta issues"
Khuyết điểm: "Crew members in Amsterdam were very rude and disrespectful"
Ưu: "Reclinable seats."
Khuyết điểm: "The food!! The lights could be dimmed as it was a night flight."
Ưu: "Crew was nice and pleasant"
Khuyết điểm: "Flight very late"
Ưu: "Just as I expected. And I made my last connection easily."
Khuyết điểm: "Flight got delayed 30 minutes"
Khuyết điểm: "Late departure. Rush to connect."
Ưu: "Crew was very engaging and service was good."
Khuyết điểm: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Ưu: "The flight crew was so friendly and the food was really good."
Ưu: "Crew was fantastic."
Khuyết điểm: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Ưu: "The crew were really helpful with people who had tight connections because of the delayed flight"
Khuyết điểm: "I wish they had WiFi"
Ưu: "the crew was nice"
Khuyết điểm: "Seat confort on long flights, leg rooms,"
Ưu: "great crew and comfortable flight."
Khuyết điểm: "sceens in the plane to show map and direction of travel"
Ưu: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Khuyết điểm: "Transfer point needs upgrade."
Khuyết điểm: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Ưu: "Friendly and efficient crew. Flights were on time if not even early."
Ưu: "The crew was really friendly."
Khuyết điểm: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Ưu: "Very pleasant, professional crew"
Khuyết điểm: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Ưu: "Face recognition was amazing"
Khuyết điểm: "Too hot on plane"
Ưu: "kLM staff was great."
Khuyết điểm: "You are almost always late!"
Ưu: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Ưu: "Friendly in-flight personell"
Khuyết điểm: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Ưu: "Very friendly crew going out of way to assist in making trip comfortable"
Khuyết điểm: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Khuyết điểm: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Ưu: "Boarding was quick, Flight on time....just a regular service and plane"
Khuyết điểm: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Ưu: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Khuyết điểm: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Ưu: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Khuyết điểm: "Tiny old cramped plane."
Khuyết điểm: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Khuyết điểm: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Ưu: "Eveything is well arranged"
Khuyết điểm: "Nothing"
Khuyết điểm: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Ưu: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Khuyết điểm: "Nothing to improve"
Khuyết điểm: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Ưu: "A nice short flight"
Khuyết điểm: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Ưu: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Khuyết điểm: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Ưu: "Flight was quick, professional, friendly."
Ưu: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Khuyết điểm: "Only 1 drinks round on a 3h flight."
Ưu: "Left on time, arrived ahead of time. Baggage arrived very promptly. Seats comfortable."
Khuyết điểm: "Very limited movie choices on inflight entertainment. Seatbelt short, unable to keep secured except sitting straight in seat. No food which is now typical most domestic flights 4 hours or less."