I would highly recommend KAYAK website for the best choice to find bargaining travel plan, either for flights, hotels, etc.
The flight experience met my expectation of Korean Air. Keep up the good work.
Ưu: "Korean Air was amazing. Very comfortable, hospitable, and punctual."
Ưu: "On time, great meals, great friendly crew! Forgot how much I appreciate flying with Korean Air!"
Khuyết điểm: "No improvement needed!"
Ưu: "Crew was attentive."
Khuyết điểm: "Was seated near some noisy distractions i.e. crying baby."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Khuyết điểm: "Seat lacked good padding, very uncomfortable for 12 hour flight"
Khuyết điểm: "Need to improve the food qyality"
Ưu: "That the bathrooms are kept clean."
Khuyết điểm: "Lack of beverage service. For an 11.5 hour flight they could have come around more often to offer pop or alcoholic beverages."
Ưu: "bibinba(korean food）was very good rfor me."
Ưu: "A comfortable flight, with fine service."
Khuyết điểm: "The connectioning flight was slightly late, but just enough to make it a mad dash through customs and to the furthest possible gate on the opposite end of the terminal. Not within the airlines control, but unnecessarily hectic"
Ưu: "Lots of room,good food,friendly staff"
Khuyết điểm: "No complaints at all"
Ưu: "Service was great. Food was good."
Khuyết điểm: "The seat were not very comfortable."
Khuyết điểm: "Korean air business class does not match their standards any more"
Ưu: "The airline accommodated by request for special meal with a very good seafood meal at each serving."
Khuyết điểm: "Touchscreen did not work on the entertainment; everything had to be controlled from the remote control."
Ưu: "The Koreans are masters at whatever they do, super clean, polite and attentive. Always a smile. I'd fly with them anytime."
Khuyết điểm: "They tend to keep the plane a tad warm and no individual "fresh air" control over head."
Ưu: "I could not book my seat ahead of time on the Korean air website"
Khuyết điểm: "Middle seat stinks for a 15 hour flight"
Khuyết điểm: "No any fruit available snack Lay over is too long!"
Ưu: "The crew was the best we’ve flown with bar none! We were in economy class but by the attention we received from the flight attendants , the food we were served & entertainment offered we felt like first class passengers! We highly recommend this airlines! We were very impressed and pleased from beginning to end!"
Ưu: "First Korean dish was good."
Khuyết điểm: "The pasta was the worst meal ever."
Ưu: "I very much enjoyed the flight. The crew went out of their to make you feel comfortable. The food was delicious and more than enough to make you full. I was very impressed with the room between seats. I will definitely fly with this airlines again"
Ưu: "All was well as usually except..."
Khuyết điểm: "Late departure because some baggage was late to arrive and our descent was unorthodox. We passed our route did a u-turn then did a lot of adjusting (left and right plus up and down) to line up for arrival."
Ưu: "Got the seats we wanted. If you are travelling with an infant this is top priority and they delivered"
Khuyết điểm: "Flight delayed by an hour"
Ưu: "Always slippers and good seats. Lunch was good. Entertainment was just ok but good classical music selection."
Khuyết điểm: "The food used to be something I looked forward to, but this time the beef and rice for dinner (because chicken was already gone) was so salty and awful I had to ask to change for fish, which was flavorless. 30 minute delay on unloading luggage made the end of a long flight rough."
Ưu: "I have flown a great many long haul flights and this airline is right up there in the top ranks. Excellent flight crew and comfortable seats."
Ưu: "Polite, welcoming and accommodating crew. Decent collection of music. Leg room in business class."
Khuyết điểm: "Old aircraft. Limited food selection on business menu. No Arabic announcement despite flying to and from Dubai."
Ưu: "Nothing at all. It was hell and you should be ashamec ofhiw you treated me."
Khuyết điểm: "Everything. You have THE worst customer servive evet."
Ưu: "I liked the front & below cameras. I used the pillow for my back. It was a very long flight & we were served two meals, coffee, & a snack. The flight was delayed but they switched me to the very next airline & I still arrived on time. Flight arrived at midnight when the airport is not so busy. No issues with security when transferring planes. Customs waved us through & the baggage arrived quickly."
Khuyết điểm: "Request for more movie & TV options after 18 hours of flying."
Ưu: "The staff"
Khuyết điểm: "Business would be better"
Ưu: "Cool; collected; patient; helpful; calm; respectful; overall, people doing their best for their customers."
Khuyết điểm: "I'm not happy about the condition of my luggage. When I received my luggage, the latch to close my suitcase was badly damaged. Half of one of the latches was broken off! My suitcase was not locked in the first place so there was no reason for anyone to be so forceful with it."
Ưu: "The staff are very friendly and helpful."
Ưu: "I loved the aircraft and the great service. They offered great food and the service was fast"
Khuyết điểm: "Everything ok"
Ưu: "Had a fantastic time, it exceeded my expectations."
Ưu: "I liked everything!"
Ưu: "I liked their positive & happy attitudes as well as their work ethic."
Khuyết điểm: "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
Ưu: "Comfortable seats, good meals, able to enjoy a few good movies"
Khuyết điểm: "Can't book seat prior to check in"
Khuyết điểm: "Terrible service. Old plane."
Ưu: "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
Khuyết điểm: "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight."
Ưu: "The crew was very attentive and so pleasant."
Ưu: "I liked stewardess's kindenesses"
Khuyết điểm: "food"
Ưu: "Cleanliness, spaciousness, top rated service. Food was delicious. Staff was very friendly, kind and professional."
Khuyết điểm: "Flight was rather long, but the experience made it manageable."
Ưu: "Got me there safe. Took seoul to Vientiane laos direct flight. 5 hours. Staff was nice if you spoke Korean. Otherwise you better be good at acting things out."
Khuyết điểm: "Flight attendants knew no english. Or very limited. Koreans got upset if anyone was speaking. small seats but not terrible. Low end budget airline for sure."
Ưu: "Wonderful international flights - a bit more leg room. SFO to Seoul and Seoul to Hong Kong. hands down Korean air has clean planes and friendly stylish staff. Generous meals, snacks and beverages. Best service economy international flight!"
Ưu: "I liked the price of my ticket."
Khuyết điểm: "The service of the flight attendance was poor. I felt like I was ignored because I was white, even though I tried to speak Korean. Food was quite bad. It tasted old, compared to my flight to Seoul."
Ưu: "Good food. Good movies. Plenty of room."
Khuyết điểm: "Long flight, nothing you guys can do."
Ưu: "Service was attentive, food was appetizing and it was a good experience overall."
The plane boarded late but they would not give anyone an estimate as to when they’d be boarding to allow people to go to the nearby lounge. The in-flight crew was awesome, and the premium economy is well worth it. Wish they allowed purchasing of business class upgrades, only allowed with points. Food on this flight not as good as their usual. Not many new movies to watch. Overall comfortable flight
Only thing i have to said is rough landing and food is not great so does the entertainment.
Ưu: "Crew was very polite. Great food and service."
Khuyết điểm: "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
Ưu: "Happy crew."
Khuyết điểm: "more selection of hollywood movies"
Ưu: "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
Ưu: "JAL flight crew were excellent and friendly"
Khuyết điểm: "nothing"
Ưu: "All of the crews were polite and friendly, and the food was tasty."
Khuyết điểm: "If there're more variety of movies, that would be great."
Khuyết điểm: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Ưu: "Spacious leg room"
Khuyết điểm: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Khuyết điểm: "More movie selections"
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "The staff are really nice helpful and respectful."
Khuyết điểm: "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Khuyết điểm: "very poor communication of information"
Ưu: "New plane, excellent service both on the ground and air. Above average food."
Ưu: "Very family friendly. Good entertainment system."
Khuyết điểm: "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
Khuyết điểm: "No complaints! Not even one!"
Ưu: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
Khuyết điểm: "None"
Ưu: "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
Khuyết điểm: "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
Ưu: "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
Khuyết điểm: "No smiling faces of flight attendants. Service was mediocre; food same"
Ưu: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Khuyết điểm: "Can't really say anything bad! It was great!"
Ưu: "The meals. The attention to service details. The seats are better."
Khuyết điểm: "Ticket reservation follow up."
Ưu: "Crew was very pleasant"
Khuyết điểm: "Food was fair, not great."
Ưu: "Hostesses were very nice. Lot's of room in aisles."
Khuyết điểm: "Food was okay. Not a great choice of movies."
Khuyết điểm: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
Ưu: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Khuyết điểm: "only limited number of movie."
Ưu: "best comfy seat! best food best service! I will use japan airline again!"
Khuyết điểm: "nothing"
Ưu: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Ưu: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Khuyết điểm: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
Ưu: "Very good premium economy seats and airline service was excellent - highly recommended"
Ưu: "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."
Ưu: "Everything about the Japan air portion of our trip was excellent."
Khuyết điểm: "No problems whatsoever."
Ưu: "The seats were very comfortable, the staff were friendly"
Khuyết điểm: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
Ưu: "Airline crew was super nice and helpful, attentive, and the plane was very clean."
Ưu: "Food was pretty good."
Khuyết điểm: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Ưu: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
Ưu: "The stewardesses were wonderful-kind, considerate and hardworking. They gave us constant attention offering drinks. I would love to travel with them again!"
Khuyết điểm: "Nothing- I'd fly with them anytime."
Ưu: "Roominess of economy seats."
Khuyết điểm: "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
Ưu: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Ưu: "The food was good, which I didn't expect. The crew was kind."
Ưu: "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
Khuyết điểm: "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."
Ưu: "The service"
Khuyết điểm: "Having to leave a comfortable setting"
Ưu: "Service N crew n entertainment."
Ưu: "Foods are good, crews are good."
Food service and attendants were great. I was in seat 41K which is a smaller seat and in a 2 seat row, I should have been made aware of this.
OTHER AIRLINES WOULD CHANGE YOUR FLIGHT FOR A FEE BUT ANA DID NOT!!!!!!!!!
Khuyết điểm: "Food and entertainment could better"
Ưu: "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
Khuyết điểm: "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
Ưu: "Crew was amazing, food was filling & plentiful."
Khuyết điểm: "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
Ưu: "The crew was excellent & seats were comfortable"
Khuyết điểm: "Better boarding procedures. JAL is better."
Ưu: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
Ưu: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Ưu: "One of the best service! Thank you!"
Ưu: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Khuyết điểm: "There isn't a bad comment."
Ưu: "Friendly attentive staff."
Khuyết điểm: "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
Ưu: "Crew tried to be friendly"
Khuyết điểm: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
Ưu: "Staff and crew were great. Very accommodating."
Khuyết điểm: "I unfortunately got placed in the middle of one large person and one person who had a strong body odor. Unfortunate but it happens."
Ưu: "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."
Ưu: "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
Khuyết điểm: "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
Ưu: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Khuyết điểm: "If the seat reclined a bit more, would be nice."
Ưu: "Crew amazing and food very good."
Khuyết điểm: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Ưu: "Staff and crew and food!"
Khuyết điểm: "We could not check in online. This was frustrating and we do not know why?"
Ưu: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Khuyết điểm: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Ưu: "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."
Khuyết điểm: "The dinner was served too late, not right after take off. Also, the portions were way too small."
Khuyết điểm: "I was pleased with all."
Ưu: "Staff are super kind."
Khuyết điểm: "---"
Ưu: "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
Khuyết điểm: "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."
Ưu: "Service in side."
Khuyết điểm: "Air host listen on time"
Ưu: "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."
Ưu: "Generous for portions. Crew were awesome. The interface was easy and had lots of options"
Khuyết điểm: "Main food dish was combinations of flavors I would never put together. Lack of leg room."
Ưu: "flight attendants excellent"
Ưu: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Ưu: "787 was beautiful, great features, clean. Flight attendants were polite and helpful."
Ưu: "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
Ưu: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
Khuyết điểm: "Nothing"
Ưu: "Ana is the best"
Khuyết điểm: "Nothing"
Ưu: "The food. the personable flight attendants. The whole experience is amazing."
Khuyết điểm: "Lack of English movies on the ife. Mediocre headphones in business class."
Khuyết điểm: "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
Ưu: "As expected from the Japanese, super polite snd patient."
Khuyết điểm: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
Ưu: "Good industrious crew who were pleasant and obliging. Lots of storage space in a larger aircraft. Washroom automation using sensors was fantastic. Washrooms we're always kept clean and adequately supplied."
Khuyết điểm: "The seats were very tight."
Ưu: "The movie selection and food served were pleasant surprises."
Khuyết điểm: "Sore butt after 10 hours , but that's hardly anyone's fault. No complaints about my experience. 10/10"
Ưu: "The service was great, complimentary movie selection was fantastic."
Khuyết điểm: "I requested strict vegetarian meals in advance, was given items that violated this request. Further, the items which were in accordance with my dietary restrictions were generally not satisfying."
Ưu: "I could not rate food and entertainment higher as food was not served and there was no entertainment."
Ưu: "Best flight I've ever had"
Ưu: "Quick boarding, comfortable seating and amazing flight crew."
Khuyết điểm: "The flight crew was great. Also there was more then enough in flight entertainment for the entire flight."
Khuyết điểm: "Wish it was easier to book gluten free meal"
Ưu: "The flight crew heard word we were headed to Japan for our wedding. They quiety prepared a card and a beautiful bouquet made out of candies and straws. Absolutely brilliant and so sweet to receive such a from-the-heart gift. Thanks to the wonderful staff on the March 31st 2016 flight. We were truly blown away and so grateful for the wonderful service and welcome."
Ưu: "Great entertainment selection and food"
Ưu: "Food is good. Flight attendants are nice"
Khuyết điểm: "On-flight entertainment has very few movies selection. TV screen can't be tilted"
Excellent flight. Wonderful inflight service. Check in in Mumbai could have been better but overall 10/10.
Excellent service. Clean aircraft. Took off and landed on time. Did not feel it was an 18 hour flight. Will definitely fly Singapore Airlines again.
It is unfortunate that no pre-departure drinks are served anymore for business class. Even Emirates has resumed that service. Singapore uses regional aircraft for all flights under 8 hours now so this just made it in which means it is not a full business class seat but overall is comfortable enough.
Ưu: "Best in the world, as always."
Ưu: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Khuyết điểm: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Ưu: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Ưu: "Friendly service and not a super crowded plane."
Khuyết điểm: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Ưu: "Same as above on SIN-BKK"
Khuyết điểm: "Next time in B787 Dreamliner"
Ưu: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Ưu: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Ưu: "Superb service."
Khuyết điểm: "Meals were average for airlines"
Ưu: "Crew was polite."
Khuyết điểm: "For such a long journey, the plane could have been nicer."
Ưu: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Khuyết điểm: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Ưu: "Okay in general, nothing impressive"
Khuyết điểm: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Ưu: "everything in suite class"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "Customer service, food, seats"
Khuyết điểm: "N/A"
Ưu: "Five Star Singapore Service on board the aircraft."
Ưu: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Khuyết điểm: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Ưu: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Khuyết điểm: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Ưu: "Everything From the food to the drinks to the comfort"
Khuyết điểm: "Nothing"
Khuyết điểm: "Food"
Ưu: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ưu: "Efficient, comfortable."
Ưu: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Khuyết điểm: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
Ưu: "The serivce was amazing. Also it was clean and the food was great."
Ưu: "great crew service. my first time flying with singapore airlines and they delivered"
Ưu: "The seats are very comfortable. There was ample entertainment."
Khuyết điểm: "No complaints at all. They are very professional and I would chose them again."
Khuyết điểm: "The seats and there is not much leg room"
Ưu: "Liked the service"
Khuyết điểm: "Nothing special."
Ưu: "Service is very good."
Khuyết điểm: "Too warm/hot inside the cabin throughout the flight."
Khuyết điểm: "breakfast was terrible"
Ưu: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Ưu: "Reasonable price"
Khuyết điểm: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
Ưu: "Great service and very friendly staff."
Ưu: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Khuyết điểm: "I didn't care much for the meals, but my husband loved them."
Ưu: "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."
Ưu: "First class airline. Great flight, great service, and even the food is better than "not bad". Seriously, Singapore Air offers flights between the U.S. and Asia at very competitive rates, but never seems to skimp on customer care. A well-done experience from start to finish..."
Ưu: "Attention to customer service and needs"
Khuyết điểm: "Couldn't use my own headphones to watch movies"
Ưu: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Khuyết điểm: "None"
Ưu: "Great service considering the extra ordinary conditions associated with the controls required during the Coronavirus pandemic."
Khuyết điểm: "Cabin temperatures seemed to be very hot through the flight"
Ưu: "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
Ưu: "Seats are comfy"
Khuyết điểm: "Food is the worst out of many other airlines"
Ưu: "Good food and friendly crew."
Ưu: "Food & service on the flt was super!!"
Khuyết điểm: "Had a baggage issue w my other airline, who had me complete a baggage report, however Eva Air did not have me complete a report, so thought that was going to be an issue getting my bag to Bali?!? We will see in a day or so?!?"
Ưu: "Just love EVA everytimes I fly"
Khuyết điểm: "I can’t think of anything"
Ưu: "Checked and arranged seating accordingly."
Khuyết điểm: "Crews could've been more friendlier and accommodating."
Khuyết điểm: "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"
Khuyết điểm: "More legroom, but what do I expect in economy?"
Ưu: "Great food, and lots of leg room in economy. The flights were on time."
Ưu: "Flight was on time. Great service throughout the journey."
Khuyết điểm: "We waited more than 40 mins for baggage."
Ưu: "This is a bit weird, but it was the first time I flew Eva economy. I've taken this route many times in business and it would take pages to go through all the things that EVA does right in business class. So I was stunned when my first time in economy was so incredibly impressive as well."
Khuyết điểm: "I'm really picky and there's nothing more I could have wanted in an economy flight experience."
Ưu: "Crew always very friendly"
Khuyết điểm: "More comfortable seats"
Ưu: "Great entertainment, pretty good food."
Khuyết điểm: "Service was okay but nothing special."
Ưu: "EVA Air is an excellent all around airline."
Ưu: "Great friendly flight attendants."
Khuyết điểm: "Nothing I can think of."
Ưu: "Bathroom very nice. Food nice."
Khuyết điểm: "Economy seats a bit too cramped."
Ưu: "It was a good flight on time"
Khuyết điểm: "We could have had healthier food options"
Ưu: "First time flying EVA. They made it easy!"
Khuyết điểm: "No complaints!"
Khuyết điểm: "Narrow space"
Ưu: "Courteous crew ever, food was good, service was excellent. On time departure."
Ưu: "Very friendly and attentive flight attendants, they made the 12.5 hour flight very enjoyable. Good selection of in flight movies as well."
Ưu: "The attentiveness of the crew, the food & the amenities in-flight"
Khuyết điểm: "I was in the middle seat & it was a hassle every time I go to the restroom esp when the flight was a long one. I preferred an aisle seat but none was available even when I checked-in early online."
Ưu: "That I was able to get a seat on another airline that got me to Taiwan in time to catch my connection to San Francisco."
Khuyết điểm: "There was no notice (it was sent to my phone that had no reception so I didn't get the messages until I got home). While others were upgraded to business class I was told it was full. So I sat in economy on Thai Air with bad food, no movies & a smaller seat than on EVA. Very uncomfortable & I am still waiting for some sort of compensation."
Khuyết điểm: "Delayed on runway"
Ưu: "Great friendly and efficient service! Very lovely hostesses"
Ưu: "Food not bad"
Khuyết điểm: "Boarding"
Ưu: "Crew was friendly and fast to take care of your needs ."
Khuyết điểm: "People were coughing and sick . Most of them wore face masks , but being in tight quarters was little unnerving . It would be nice if there was a some kind of germ filter to regulate the air others are breathing in. To filter and destroy unwanted virus and smells."
Ưu: "Nothing ."
Khuyết điểm: "Poor service ."
Ưu: "Anytime I have flown with a star alliance airline, I've been more than satisfied with the flight, the cost, the crew and the service. All star alliance member airlines are an excellent choice. Truly EVA is one of the "Stars" in Asia and it shows."
Khuyết điểm: "Nothing I didn't like"
Ưu: "Very hardworking and friendly cabin crew and very efficient service onboard. Lots of little finishing touches like free toothbrush/paste, eyecovers, earplugs in washrooms. Larger and better quality LCD screens in their B777-300ER plane."
Khuyết điểm: "Economy seat space is tight but not different from other major airlines unless you pay extra for more leg space."
Ưu: "Nothing to like about."
Khuyết điểm: "Air stewardess should smile more. More movies in the in flight entertainment"
Ưu: "I love EVA fair's service, they are very systematic in boarding their flights making flights leaving on time. The crew took care of my mother who needed wheelchair assistance. Washrooms are clean."
Ưu: "Staff incredibly friendly. The movie selection was pretty good! Seat comfort was good for a long (14-hour flight)."
Khuyết điểm: "More water, please! These long flights severely dehydrate passengers, if you could fill the water cups up more or bring them around with more frequency it would help with comfort."
Khuyết điểm: "No screen front out the seat."
Ưu: "Me & my wife were on Premium Economy. This was a connecting flight to Manila from Vancouver Canada. The food served was not visually appealing and very lacking in taste. The food can be improved for this sector. The food was a very far cry from EVA Air flight also on Premium Economy. Before this flight we took we took BR9 from Vancouver Canada. The Ground Agent at the boarding gate wanted us to check-in our carry-on baggage which was well within the measurements specified in the EVA Air website (23x36x56cm). My wife and I had only one carry-on each. The reason given the flight was full. I did not understand this since I could see there were lots of passengers who had carry-on baggage larger than the 23x36x56cm and more than one piece carry-on. Not sure why this female Ground Agent picked on us when there were lots more violations within her sight. Also, she was rude when we refused. Once inside the aircraft with all passengers boarded, there were lots of empty bins for carry-on baggage. The more I was not happy about this Ground Agent picking on our carry-on baggage. The more I did not understand why!"
Khuyết điểm: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad."
Ưu: "Liked the seats, legroom. Good value for price."
Khuyết điểm: "Food could be better. Crew could be friendlier. They did their job but did not have the warmth of crew of other airlines I’ve flown."
Ưu: "Clean and efficient. Catered to our needs. Definitely would travel them again."
Ưu: "I love the meals, complimentary drinks and the entertainment."
Khuyết điểm: "Not enough space to rest comfortably"
Ưu: "everything was on schedule, the crew/staff are very accommodating."
Khuyết điểm: "not enough food choices and no entertainment system on each seats."
Ưu: "Flying EVA is always a great experience. This time no different. Elite cLass is very much worth the extra cost."
Ưu: "Great crew, very attentive and efficient and nice, friendly. I spoke most with Lucy Tsai, really lovely person, I hope she's appreciated and recognized for her efforts. The aircraft was like new."
Khuyết điểm: "Food just okay."
Ưu: "I actually loved the whole trip. The aircraft still looked like it was brand new on the inside even though I'm sure that it has probably been in the air for a few years now. The service was great from the seemingly effortless takeoff and landing by the pilots to the flight attendants being very efficient and caring. The ambient temperature of the cabin was great. I had a wonderful experience and when I return home I will not hesitate to book with EVA again for any of my international flight needs."
Khuyết điểm: "It's not really even something that I didn't like because I know learning a second language is hard any way but every once in a while when the flight attendants made announcements they would either run English words together into one word or pronounce it a little wrong but I still could understand everything that they were saying. So if I have to suggest something that is all that I can think of and it isn't even a bad thing at all. Thank you for everything!"
Ưu: "Was given emergency exit seating. .. More leg room. .."
Khuyết điểm: "Could not recline. ..Could not sleep in upright seating. .. Passenger behind me had no leg room. ..."