The plane boarded late but they would not give anyone an estimate as to when they’d be boarding to allow people to go to the nearby lounge. The in-flight crew was awesome, and the premium economy is well worth it. Wish they allowed purchasing of business class upgrades, only allowed with points. Food on this flight not as good as their usual. Not many new movies to watch. Overall comfortable flight
Only thing i have to said is rough landing and food is not great so does the entertainment.
Ưu: "Crew was very polite. Great food and service."
Khuyết điểm: "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
Ưu: "Happy crew."
Khuyết điểm: "more selection of hollywood movies"
Ưu: "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
Ưu: "JAL flight crew were excellent and friendly"
Khuyết điểm: "nothing"
Ưu: "All of the crews were polite and friendly, and the food was tasty."
Khuyết điểm: "If there're more variety of movies, that would be great."
Khuyết điểm: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Ưu: "Spacious leg room"
Khuyết điểm: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Khuyết điểm: "More movie selections"
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "The staff are really nice helpful and respectful."
Khuyết điểm: "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Khuyết điểm: "very poor communication of information"
Ưu: "New plane, excellent service both on the ground and air. Above average food."
Ưu: "Very family friendly. Good entertainment system."
Khuyết điểm: "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
Khuyết điểm: "No complaints! Not even one!"
Ưu: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
Khuyết điểm: "None"
Ưu: "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
Khuyết điểm: "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
Ưu: "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
Khuyết điểm: "No smiling faces of flight attendants. Service was mediocre; food same"
Ưu: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Khuyết điểm: "Can't really say anything bad! It was great!"
Ưu: "The meals. The attention to service details. The seats are better."
Khuyết điểm: "Ticket reservation follow up."
Ưu: "Crew was very pleasant"
Khuyết điểm: "Food was fair, not great."
Ưu: "Hostesses were very nice. Lot's of room in aisles."
Khuyết điểm: "Food was okay. Not a great choice of movies."
Khuyết điểm: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
Ưu: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Khuyết điểm: "only limited number of movie."
Ưu: "best comfy seat! best food best service! I will use japan airline again!"
Khuyết điểm: "nothing"
Ưu: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Ưu: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Khuyết điểm: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
Ưu: "Very good premium economy seats and airline service was excellent - highly recommended"
Ưu: "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."
Ưu: "Everything about the Japan air portion of our trip was excellent."
Khuyết điểm: "No problems whatsoever."
Ưu: "The seats were very comfortable, the staff were friendly"
Khuyết điểm: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
Ưu: "Airline crew was super nice and helpful, attentive, and the plane was very clean."
Ưu: "Food was pretty good."
Khuyết điểm: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Ưu: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
Ưu: "The stewardesses were wonderful-kind, considerate and hardworking. They gave us constant attention offering drinks. I would love to travel with them again!"
Khuyết điểm: "Nothing- I'd fly with them anytime."
Ưu: "Roominess of economy seats."
Khuyết điểm: "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
Ưu: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Ưu: "The food was good, which I didn't expect. The crew was kind."
Ưu: "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
Khuyết điểm: "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."
Ưu: "The service"
Khuyết điểm: "Having to leave a comfortable setting"
Ưu: "Service N crew n entertainment."
Ưu: "Foods are good, crews are good."
OTHER AIRLINES WOULD CHANGE YOUR FLIGHT FOR A FEE BUT ANA DID NOT!!!!!!!!!
Ưu: "Love ANA. Always a pleasure."
Khuyết điểm: "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
Ưu: "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
Khuyết điểm: "Flight left a little bit late."
Ưu: "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
Khuyết điểm: "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
Ưu: "Crew was amazing, food was filling & plentiful."
Khuyết điểm: "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "The crew was excellent & seats were comfortable"
Khuyết điểm: "Better boarding procedures. JAL is better."
Ưu: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
Khuyết điểm: "12:05 am flight back to Lax is good because you can sleep a little then be awake for a good period of time before and after landing which helps promote getting back to normal sooner. Flight got a little chilly whole is was sleeping but otherwise a very good flight."
Ưu: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Ưu: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Khuyết điểm: "There isn't a bad comment."
Ưu: "The whole process from boarding to exit was perfect. The seats, the food the service was great"
Khuyết điểm: "The movie selection is somewhat weak"
Ưu: "Friendly attentive staff."
Khuyết điểm: "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
Ưu: "Crew tried to be friendly"
Khuyết điểm: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
Ưu: "Service Politness of staff"
Khuyết điểm: "Boarding at the gate Shuttle from gate to plane was too crowded Ascending to aircraft was almost a stampede"
Ưu: "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
Khuyết điểm: "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
Ưu: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Khuyết điểm: "If the seat reclined a bit more, would be nice."
Ưu: "Crew amazing and food very good."
Khuyết điểm: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Ưu: "Staff and crew and food!"
Khuyết điểm: "We could not check in online. This was frustrating and we do not know why?"
Ưu: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Khuyết điểm: "Seats, food"
Ưu: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Khuyết điểm: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Ưu: "easy check in."
Khuyết điểm: "can't choose my own seats."
Khuyết điểm: "I was pleased with all."
Ưu: "They came around often to see if we needed water or anything. Food was good."
Khuyết điểm: "It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer."
Ưu: "I slept through the flight from take off to landing."
Khuyết điểm: "The cranky infant a few rows behind."
Ưu: "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
Ưu: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Ưu: "787 was beautiful, great features, clean. Flight attendants were polite and helpful."
Ưu: "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
Ưu: "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
Khuyết điểm: "None"
Ưu: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
Khuyết điểm: "Nothing"
Ưu: "Ana is the best"
Khuyết điểm: "Nothing"
Ưu: "Attentive crew"
Khuyết điểm: "Landing was rough and bumpy"
Ưu: "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
Ưu: "The space, movies, & comfort"
Khuyết điểm: "The food selection."
Ưu: "I liked the friendliness of the staff. The overall service was very nice!!"
Khuyết điểm: "The seats didn't recline at all. Normally I wouldn't care but it was a 12 1/2 hour trip. There wasn't a lot of good, recent movie releases. On other airlines there was more to choose from that were more recent releases. The food wasn't very good. It had all fish choices or beef tongue. I understand having an Asian meal, but maybe should be a more popular meal with different choices than a more eclectic menu. I noticed even the child's meal was not very kid friendly."
Ưu: "staff was very nice and helpful"
Khuyết điểm: "movies were not sp good"
Ưu: "The movie selection and food served were pleasant surprises."
Khuyết điểm: "Sore butt after 10 hours , but that's hardly anyone's fault. No complaints about my experience. 10/10"
Ưu: "The service was great, complimentary movie selection was fantastic."
Khuyết điểm: "I requested strict vegetarian meals in advance, was given items that violated this request. Further, the items which were in accordance with my dietary restrictions were generally not satisfying."
Ưu: "Best flight I've ever had"
Ưu: "Quick boarding, comfortable seating and amazing flight crew."
Khuyết điểm: "The flight crew was great. Also there was more then enough in flight entertainment for the entire flight."
Khuyết điểm: "Wish it was easier to book gluten free meal"
Ưu: "Great assistance to elderly"
Khuyết điểm: "Nothing in particular"
Ưu: "Courteous crew good food and choice for entertainment"
Khuyết điểm: "Would appreciate better seats"
very good flight, some snacks would have been nice, but it was good overall
Ưu: "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
Ưu: "I used my miles to upgrade to Laurel so the experience was great! EVA is always a good airline so not really many complains"
Khuyết điểm: "What could be better would be even more improvements to the cabin. The layout and decor feels a bit dated and the seat orientation and layout can also use some modernizing."
Ưu: "The price was right. On time arrival."
Khuyết điểm: "Crew and food were not especially pleasant."
Khuyết điểm: "I am a vegetarian. My food was not yummy."
Khuyết điểm: "Can you recommend a place to stay overnight at the Taipei airport?"
Khuyết điểm: "Great experience, will use EVA again."
Khuyết điểm: "food was not that great ."
Ưu: "I actually like the foods and the seat is comfortable for the price I paid."
Khuyết điểm: "Everything is good."
Ưu: "Checked and arranged seating accordingly."
Khuyết điểm: "Crews could've been more friendlier and accommodating."
Khuyết điểm: "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"
Ưu: "The crew and food was great. The legroom not so great."
Khuyết điểm: "More legroom, but what do I expect in economy?"
Ưu: "Great food, and lots of leg room in economy. The flights were on time."
Ưu: "This is a bit weird, but it was the first time I flew Eva economy. I've taken this route many times in business and it would take pages to go through all the things that EVA does right in business class. So I was stunned when my first time in economy was so incredibly impressive as well."
Khuyết điểm: "I'm really picky and there's nothing more I could have wanted in an economy flight experience."
Ưu: "I was late for my flight and the crew got me on standby for the next flight. No charges and no charge for checked bag. Exceptional customer service."
Ưu: "Bathroom very nice. Food nice."
Khuyết điểm: "Economy seats a bit too cramped."
Ưu: "Everything was great. Well organized and efficient. Great prices!"
Khuyết điểm: "Nothing. Everything was perfect!"
Ưu: "stewardesses nowhere to be found...food lousy...late also..."
Ưu: "Great friendly and efficient service! Very lovely hostesses"
Ưu: "Food not bad"
Khuyết điểm: "Boarding"
Ưu: "Every person i dealt with in taipei was incredible. I dispute the other people crying about needing water every hour. Bring a bottle!! The staff was fantastic!"
Khuyết điểm: "We won’t fly Eva again."
Ưu: "Nothing ."
Khuyết điểm: "Poor service ."
Ưu: "Good service, very nice plane, good food and low cost,it’s everything you should expect from an airline company"
Ưu: "service was fantastic"
Khuyết điểm: "I am a small person and the head rest were a little too high"
Ưu: "Good was excellent. Aircraft clean and comfortable"
Khuyết điểm: "Better movie selection would have been nice"
Ưu: "Very hardworking and friendly cabin crew and very efficient service onboard. Lots of little finishing touches like free toothbrush/paste, eyecovers, earplugs in washrooms. Larger and better quality LCD screens in their B777-300ER plane."
Khuyết điểm: "Economy seat space is tight but not different from other major airlines unless you pay extra for more leg space."
Ưu: "First time flying , smooth journey, nice in plane entertainment, food, crew etc"
Khuyết điểm: "TAIWAN airport has free half day tours."
Ưu: "Nothing to like about."
Ưu: "Me & my wife were on Premium Economy. This was a connecting flight to Manila from Vancouver Canada. The food served was not visually appealing and very lacking in taste. The food can be improved for this sector. The food was a very far cry from EVA Air flight also on Premium Economy. Before this flight we took we took BR9 from Vancouver Canada. The Ground Agent at the boarding gate wanted us to check-in our carry-on baggage which was well within the measurements specified in the EVA Air website (23x36x56cm). My wife and I had only one carry-on each. The reason given the flight was full. I did not understand this since I could see there were lots of passengers who had carry-on baggage larger than the 23x36x56cm and more than one piece carry-on. Not sure why this female Ground Agent picked on us when there were lots more violations within her sight. Also, she was rude when we refused. Once inside the aircraft with all passengers boarded, there were lots of empty bins for carry-on baggage. The more I was not happy about this Ground Agent picking on our carry-on baggage. The more I did not understand why!"
Khuyết điểm: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad."
Ưu: "Liked the seats, legroom. Good value for price."
Khuyết điểm: "Food could be better. Crew could be friendlier. They did their job but did not have the warmth of crew of other airlines I’ve flown."
Ưu: "Nice staff good movie selection good flight"
Ưu: "Comfortable seats and tasty food. Very prompt stewardess and good manner. Passengers are well behave."
Khuyết điểm: "Long wait to check in. No information on the late check in. Information regarding lounges was not provided or apparent. Web site did not have this info."
Ưu: "Great crew, very attentive and efficient and nice, friendly. I spoke most with Lucy Tsai, really lovely person, I hope she's appreciated and recognized for her efforts. The aircraft was like new."
Khuyết điểm: "Food just okay."
Ưu: "I actually loved the whole trip. The aircraft still looked like it was brand new on the inside even though I'm sure that it has probably been in the air for a few years now. The service was great from the seemingly effortless takeoff and landing by the pilots to the flight attendants being very efficient and caring. The ambient temperature of the cabin was great. I had a wonderful experience and when I return home I will not hesitate to book with EVA again for any of my international flight needs."
Khuyết điểm: "It's not really even something that I didn't like because I know learning a second language is hard any way but every once in a while when the flight attendants made announcements they would either run English words together into one word or pronounce it a little wrong but I still could understand everything that they were saying. So if I have to suggest something that is all that I can think of and it isn't even a bad thing at all. Thank you for everything!"
Ưu: "Great service, crew felt happy with their job"
Khuyết điểm: "It was a really turbulent ride"
Ưu: "I was in the air."
Khuyết điểm: "Boarding plane was a mess. People were stuffing their bags everywhere. They didn't bother zoning and the buses didn't let passengers off at the same time so people at the back of the plane were coming in far later than the front. It Telly held things up."
Ưu: "Timely flight, no delays."
Khuyết điểm: "There were no issues."
Ưu: "Flight landed early. Food was good."
Ưu: "It was a turbulent flight. I was nauseous and broke out in cold sweat. I could not eat any of the foods for fear of vomiting. Flight attendants are very responsive to requests. Washrooms are clean and comfortable."
Khuyết điểm: "Flight attendants kept on telling me to push my handbag under the seat multiple times when the bag could not go any further and yet, ignored a woman's backpack on the opposite aisle that was just plopped around her feet."
Ưu: "Liked the service and inflight movie and such"
Khuyết điểm: "Nothing"
Ưu: "Everything. They fed us and it was just a short flight."
Khuyết điểm: "Nothing"
Ưu: "The staff were excellent. They were very attentive and professional. The food was also pretty good for plane food. The entertainment was good."
Ưu: "The economy seats were okay, not much leg room. The staff let us know when there was a delay on the tarmac. the plane was clean."
Khuyết điểm: "Two of my friends who at the chicken ended up getting food poisoning on the Bangkok to Tai Pei leg of our trip. Not fun for the 12 hour flight to Los Angeles. The food left something to be desired."
Ưu: "Service is excellent"
Khuyết điểm: "Just the seats too hard"
Ưu: "The Vegan food was great on the first half of my trip. The stewardess took my information and promised to help me reserve a vegan meal for the second half of my trip. She did not deliver on her word. The crew on the second half of my trip explained to me that I had not requested a special meal when I'm fact, I did."
Khuyết điểm: "The flight crew was aware of poor weather on the first leg of my trip. I boarded the flight and it was grounded, at the gate, for 4 hours before departing. THAT WAS HORRIBLE!!!!!"
Ưu: "The entire crew was professional and organized and kind"
Khuyết điểm: "When I asked for my water bottle to get filled for the rest of the flight, I only got it halfway filled. We could have more variety of movies to watch in English"
Khuyết điểm: "The flight attendants would forget me when tending to everyone"
Ưu: "Early arrival"
Khuyết điểm: "Still the food not taste good"
Ưu: "Crew was great, had a comfortable flight."
Khuyết điểm: "The gate change notification on my phone was excellent"
Ưu: "The seat was so hard for a really long flight"
Khuyết điểm: "Flight was an hour late departing"
Ưu: "Amazingly kind and helpful crew. Great food."
Ưu: "(Business class) Friendly, helpful crew. Very good food and a pretty comfortable and adjustable seat that was great for two passengers travelling together."
Khuyết điểm: "In flight entertainment system was a bit outdated."
Ưu: "Nothing! They made me very upset!"
Khuyết điểm: "They made me cancel my 6 month stay to a 30 day stay when I arrived at the airport, otherwise they would not allow me on the plane! They said I needed a vista for the length of stay which I always get when I am in Manila for the past 8-10 years that I have been going without any prior warning before I confirmed this booking! I was charged $500.00 to change the departure date! Outrageous!"
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Ưu: "Stewardesses were great!"
Khuyết điểm: "Turbulence was horrible and couldn’t understand the captain’s English very well."
Ưu: "A wonderful airlines, IMHO. I cannot give any complaints about it. The airline crew was really helpful. I cannot rate the meals because I only had drinks on but legs of flights."
Khuyết điểm: "Nothing. Our experience is very satisfactory"
Ưu: "Arriving on time even though it took off 45 min late"
Khuyết điểm: "They lost all of our luggages(five pieces) and never attempted to locate them at LAX. Which were transferred from United airlines. It took eight contacts and finally reaching out to LAX office in 36 hours later, they located the luggages in 45 minutes. asiana from Inchon office kept on telling me that it is in LA office’s hand and yet they weren’t willing to call for LA office’s assistance. They were simply relying on the process which has been broken. Then upon the delivery, the driver informed us the severe damage in my tumi bag."
Ưu: "Same great staff"
Khuyết điểm: "Flight pulled away from gate and sat for nearly three hours. Bags did not make it onto flight. Seats suck."
Khuyết điểm: "Only one checked bag..most have two across the Pacific"
Khuyết điểm: "For whatever reason they had me go to the end of the line even though my ticket was for business class. I wasn’t upset, byt just a little confused. Other than that everyone else was pretty polite."
Khuyết điểm: "The sound of the intercom during announcement of pilot coz it is weak."
Khuyết điểm: "Receiving Travel miles is only concern"
Ưu: "The posted schedule and price of ticket"
Khuyết điểm: "Korea to Cebu flight was delayed for almost 2 hrs same as from Cebu to Korea and then to JFK. My niece and her son travelling to UK that same day was very unfortunate missing her booked bus to Brighton due to extreme delay and has to spend more to buy new bus tickets."
Ưu: "Nice attendants"
Khuyết điểm: "No english subtitles"
Ưu: "On time"
Khuyết điểm: "The air was not pure it circulated and I got sick next time make sure the ac is working properly and there was no choice for food selection it the same during the entirety flight the flight attendants did not understand English I have to point or using signs language"
Ưu: "The flight attenants beautifull"
Khuyết điểm: "English subtitles for movie collections"
Khuyết điểm: "4 hour late :-( Unacceptable."
Khuyết điểm: "nothing special. delayed."
Ưu: "The flight crew was attentive, the special meal (you should always order a special meal!) was served ahead of the regular meal service and was delicious, and the flight was comfortable."
Khuyết điểm: "There's nothing to not like. Great airline!"
Khuyết điểm: "Toilet cleanliness not maintained. Korean food delicious,but the chicken dishes and vegetables accompanying them NOT good."
Ưu: "Crew very polite; food was really good; in flight entertainment good; and plane was modern and clean. Most imprtantly our check in agent was very capable and helpful. We had a hard time checking in on line, and as a person in my 60s I very much need an asile seat which she arranged. Check in was extremely efficient in a crowded airport. Would definitley fly again."
Khuyết điểm: "Check in website not good. Could not choose seats in advance. This could be much better."
Ưu: "Everything. It was comfortable, the flight attendants were attentive. Before the flight, I was moved to a better seat because I require wheelchair assistance."
Khuyết điểm: "Not a thing."
Khuyết điểm: "Time delay"
Ưu: "Great service"
Khuyết điểm: "Dirty plane, floor and table were not cleaned"
Ưu: "Overall, most liked , the food"
Khuyết điểm: "Nothing encountered so far"
Ưu: "I love the food and flight services."
Khuyết điểm: "I didn't like crews in Ohare. They do random size luggage carry. They say my luggage is not right size. Hello that not my fault according Samonite is right. Go tell the manufacture they do know how to measure according to Asiana guide line. She know right sizes and she doesn't want accept answer of his coworker. I do not want check in due is it my personal belongs are inside. Plus they disarray how to forum a line to board in."
Ưu: "I like flying Asiana! Clean, they have built in entertainment screens, and friendly staff."
Khuyết điểm: "The only thing I found confusing was I requested a Hindu vegetarian meal. For some reason, part of my meal had chicken... luckily, had dinner before boarding the plane so wasn't an issue."
Ưu: "i like the cabin crew"
Khuyết điểm: "I didnt like the that there is less leg space in the flight"
Ưu: "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
Khuyết điểm: "The boarding should be categorize in row number to avoid long line and delay."
Ưu: "VERY FRIENDLY STAFF, VERY POLITE AND PROFESSIONAL"
Khuyết điểm: "SEAT NOT VERY COMFORTABLE AND SMALL SPACING... FOOD WAS OK...THE ONLY CHOICE GIVEN WAS HOTDOG WHICH IS NOT BAD BUT I PERSONALLY DO NOT LIKE HOT DOGS...."
Ưu: "Everything was great except for delay."
Khuyết điểm: "The delays."
Ưu: "Crew was greatest part of this flight, as they were very friendly and attentive. The bread was warm and tasty."
Khuyết điểm: "Flight was 2 hours late departing; plane was old and did not have lie flat seats in BIZ; luggage was damp when it arrived; food was very bland tasting; entertainment system was not very clear and was difficult to control."
Khuyết điểm: "Luggages were not properly taken care of & got damaged"
Ưu: "Left and arrived on time They sent the luggage to the hotel first thing in the morning, which had come by the next flight."
Khuyết điểm: "Luggage didn't make the connection."
Ưu: "Love flying with Asiana smooth flight, good service always"
Khuyết điểm: "Been flying with them but was not given legroom when we requested it, hard to make seat request online"
Ưu: "Friendly service, Korean meals, accommodation and courtesy for disabled passengers"
Khuyết điểm: "Not enough Korean meals"
Ưu: "Friendly crew and staff"
Khuyết điểm: "Food was just okay No power outlets in economy seats Short delay"
Ưu: "The outlet on the armrest for the headphones was broken. 10+ hour flight and unable to watch a movie or listen to music. Flight was fully booked, so I was unable to move to a different seat. Flight attendants were very kind. Food was terrible and it took forever to get a drink - served AFTER the meal was served. When later beverages were offered, it was coffee/tea at one point. Other than that they walked around with a tray occasionally with glasses of orange juice or water -- no ice. Only passed through with the full beverages cart once during the fight. I completed a complaint form and still have not heard back from the airline. Paid full price for a one-way ticket. Did NOT get muy money's worth."
Khuyết điểm: "See above"
Ưu: "The crew was extremely efficient and friendly. They made sure everyone was accommodated."
Khuyết điểm: "The plane itself was old, meaning it had less leg room. The entertainment system was also an old, channel-based system, which meant you had to start on time to watch a movie, and could not choose which one you wanted to watch at which time. The screen display resolution was also very poor, as were the movie choices."
Ưu: "Everything was good . Yhe only problem is the small portions of food."
Khuyết điểm: "Captain concern about security."
Ưu: "This flight left nearly an hour late, which at 1 AM really hurts. The crew were ok, but the flight seemed understaffed, and our service in premium economy was pretty ordinary."
Khuyết điểm: "Total gong show getting to our connecting flight in HK, but Cathay Pacific got us there with only seconds to spare."
Khuyết điểm: "Everything"
Ưu: "Entertainment system is nice with recent movies and many other selections."
Khuyết điểm: "I found my pillowcase has a long human hair. And noticed the same in the other pillows around my seat. Also, the tray table has a few spots of food stain. One of the toilets, the hinge of the toilet seat is broken"
Ưu: "Food and entertainment was great"
Khuyết điểm: "Dirty bathrooms, cramped seats, and still can't believe they still load the front of the plane first... takes forever"
Ưu: "Crew was very efficient and boarding was easy."
Khuyết điểm: "The flight was late."
Ưu: "Crew is very good and efficient, generally very friendly and helpful. Seats are fairly spacious and comfortable. The flight was only slightly delayed. Food and drinks are quite readily available. Meal quality is nothing amazing, but it's definitely not bad."
Khuyết điểm: "No wonder they are one of the best airliner"
Ưu: "Everything was quite nice."
Khuyết điểm: "Happy with everything. Staff were very friendly and helpful."
Ưu: "Friendly, super efficient crew, great, comfy seats and a smooth landing made for a fantastic trip."
Khuyết điểm: "Could have been longer so I could get more sleep!"
Ưu: "Good options for food including meals and snacks! Cabin crew was great."
Khuyết điểm: "Crew sometimes a little slow responding to passengers paging from their seats."
Ưu: "Crew was attentive, plane was clean."
Khuyết điểm: "Food was horrible. They did not dim the lights until 1.5 hours into the flight."
Ưu: "Friendly and efficient staff."
Ưu: "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."
Ưu: "Crew were outstanding and food was awesome"
Ưu: "On time. Got an isle seat."
Khuyết điểm: "Very hard to understand air host's english."
Ưu: "Comfortable. Good service. No wait for restroom"
Ưu: "Leg room, food, airline staff"
Khuyết điểm: "Too hot in the plane"
Ưu: "Food great, smooth flight. Helpful stewardess. Fairly comfy seats"
Ưu: "Excellent all around. The A350 is much quieter than older jets - a real asset on a long flight."
Ưu: "Boarding was smooth, attendants were great, entertainment had lots of options"
Khuyết điểm: "They only had this tasteless shrimp slop leftover by the time they got to me for dinner. I didn't eat it and asked for a snack after and was refused. Other than being hungry it was great. The next meal was fine also."
Ưu: "Food was alright. Service was good. FA’s attentive."
Khuyết điểm: "Delayed due to weather in nyc, lights turned on in am and the. Turned off again after breakfast (confused senses). Ran out of certain meal types."
Khuyết điểm: "Can not catch up the fight to guangzhou"
Ưu: "Great airline, punctual, attentive"
Ưu: "Super friendly inflight staff, especially on my flight to canada"
Khuyết điểm: "Nothing"
Ưu: "Flight comfort, plane, staff. Overall a perfect travel experience."
Khuyết điểm: "Mango desert...that’s all."
Ưu: "On time"
Khuyết điểm: "Slow food service, average food. Slow after meal pick up."
Ưu: "Seats weren't much comfortable."
Khuyết điểm: "Food wasn't bad but above average."
Khuyết điểm: "Ordered a vegetarian meal that was never delivered."
Ưu: "Entertainment is always highlight"
Khuyết điểm: "Crew services- trying to put my backpack up the space on the rack. But the crew says it is better to put my backpack under the chair. He explain it is more convenient to me. What's the reason he think it is more concienent to me. I dont understand his thought. I feel disappointed with the services. The crew are no professional. Please provide more training to these people"
Khuyết điểm: "Delayed flight caused a lot of problems and charges for us"
Khuyết điểm: "flight was late"
Ưu: "Small leg room, seat don't decline enough,"
Ưu: "There was more leg room and the food was excellent!"
Ưu: "not a full flight so obviously more comfortable"
Khuyết điểm: "did not like having to deplane then reboard"
Ưu: "Good entertainment and decent food"
Khuyết điểm: "Boarding. Starting from the boarding call where everybody rushed the aircraft and weren't organized to the space allocation for bags. There were a number of empty seats. I would guess the aircraft was running at 70 to 75% capacity. However, there was no space for our carry one. The passengers who go in earlier had put their bags flat and horizontal thus taking maximum room in the bins. The airhostes did nothing to control this or direct the bags. I repeatedly said that I could move the bags around to crate room. They took no heed. There were also a number of partially empty bins that had been closed early , and the air hostesses did nott allow me to look in to. Finallymy partner and I had to cross over to thebother side and place one of ou carry ons 19 rows in front of our assigned seats, and the other smaller bag in the seat on front of us. For a 6'3" man, this was very uncomfortable for 14 hrs. The rest of the flight was fine, but the boarding was extremely inefficient"
Ưu: "Flight staff was excellent and friendly"
Khuyết điểm: "our flight form Vancouver to Hong Kong was delayed 3 hours which made our connection in Hong Kong to Denpasar short. This resulted in our luggage not getting to Bali and we had to wait 36 hours to get it. As we were leaving on a tour the next day it made it very difficult to get the airline to understand where we needed our luggage and how important it was to get it. It took numerous phone calls, all of which were costly long distance, to get them to commit to getting our luggage to us"
Ưu: "More drink options were offered."
Khuyết điểm: "Flight delay"
Ưu: "The seats were very comfortable. Made it easy to sleep even in a middle seat."
Khuyết điểm: "We had to wait outside the boarding area until right before boarding. Also they did not allow me to reserve a seat when booking."
Ưu: "I do however appreciate that the plane did wait for us"
Khuyết điểm: "My flight was delayed and although my connecting flight did wait this was only because a large number of other people on that flight where not only on my flight but where coming in from other flights as well. this seems like really poor management and practice"
Ưu: "The crew was very cordial and respectful."
Khuyết điểm: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."
Khuyết điểm: "Delays Boarding was delayed and nobody communicated anything to us just left us sitting there with no clue. The food tasted like metal."
Ưu: "We were booked on "S" class fares, which meant no seat selection until 48 hours before departure. However, we were able to get aisle seats with no problem. The crew was wonderful, service was great, and entertainment exceeded expectations."
Khuyết điểm: "Boarding--but I never like the boarding process."
Khuyết điểm: "I am not a frequent flier on Cathay. I would say I would think twice before buying my next ticket. Their call centers and counter staff leave a huge amount to be desired. I called their help desk when I couldn't access my reservation. My problem is their systems push your first and middle names together as a first name in their systems so I couldn't access my reservation. I really, really struggled understanding the person on their help desk. Then 48 hours before my flight I tried to book my seats and get my boarding pass. There were no seats for a party of 3 traveling together and only middle seats for the 3 of us. I waited for 20 minutes calling their support center. Of course their team could not help. All seats were booked. Luckily she offered to book my seats for the return and we managed to get the last 3 together in the back of the plane. If you book through Kayak recommend immediately calling to book seat numbers. I have ran out of room but returning from Vancouver their systems didn't read American passports and everyone tried to get tickets issued the staff at the desk laughed when told and said they knew it was a problem....but it did keep the many skiers busy in the self service line:) Also the desk opens 2hours and 59 minutes before departure so don't arrive early"
Ưu: "Very good service and comfortable plane"
Khuyết điểm: "Nothing"
Ưu: "I like the snacks and the ice cream"
Khuyết điểm: "Service.. Got ignored when asked for coffee. Got ignored when food choice came around. Lady sitting beside me also got same service ignored"
Ưu: "amazing they offer a meal!"
Khuyết điểm: "as it was a red eye flight it would've been great if there were more seats open so one could sleep. the leg room is pretty small even for a not-tall person (5'4")"