Ưu: "the crew is fine. The seat was OK standard."
Khuyết điểm: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Ưu: "crew was pushing , no time in an rush all the time"
Khuyết điểm: "service level"
Ưu: "I like the crew members"
Khuyết điểm: "Entertainment selection and food could be better"
Ưu: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Khuyết điểm: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
Ưu: "Newer Aircraft and very convenient"
Khuyết điểm: "I dont see any thing to improve"
Ưu: "Super friendly crew. Enough food and drink."
Ưu: "Helpful with our 2 year old"
Khuyết điểm: "Baby change area is very small"
Ưu: "Staff was great as usual"
Khuyết điểm: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
Khuyết điểm: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Khuyết điểm: "Change the food menu, boring with the same menu"
Ưu: "everything in suite class"
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Ưu: "Entertainment ok but not newest, boarding smooth, food ok"
Khuyết điểm: "Long waiting time for baggage, food not exceptional"
Ưu: "Short flight"
Khuyết điểm: "N/A"
Ưu: "Espresso coffee, champagne, crew, headphones"
Ưu: "The trip was horrible we have to sit separately three places."
Ưu: "The economy section of the upper deck of the A380 is great!"
Khuyết điểm: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Ưu: "In flight entertainment systems"
Khuyết điểm: "I had beef with mashed potatoes but I found the beef was quite tough."
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Ưu: "Spacious economy class seating and great service"
Ưu: "Everything from Ticketing, Checking in......"
Ưu: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Khuyết điểm: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Ưu: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Ưu: "The food is very good in economy. Large screen tv gor movies and games."
Khuyết điểm: "all was good, nothing bad"
Ưu: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Khuyết điểm: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Ưu: "Excellent crew services"
Khuyết điểm: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Ưu: "Good crew service"
Khuyết điểm: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Khuyết điểm: "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."
Ưu: "Finally an airline that loads from the back to the front. Makes sense to me"
Ưu: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "old aircraft, no usb or power point charging. choice of 5 movies"
Ưu: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Khuyết điểm: "It would be great it the seats were leather so that plane would feel more cleaner."
Khuyết điểm: "The crew was rude when asking me to window shed."
Ưu: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Khuyết điểm: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Ưu: "Very friendly crew & modern aircraft"
Ưu: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Khuyết điểm: "Nothing....."
Ưu: "the crews were very polite and very helpful"
Ưu: "Hard to find lounge for bclass users"
Ưu: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Ưu: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Ưu: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Khuyết điểm: "Flight was over too quickly."
Ưu: "For as long 14 hour journey they sure make it comfortable."
Ưu: "Crew was very attentive and professional"
Khuyết điểm: "Return flight the movies were the same as three weeks earlier."
Khuyết điểm: "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
Ưu: "Singapore air has amongst the best service out of all airlines."
Boarding crew should be knowledgeable; Buses seats are more comfortable than Qatar air ways..
There was a 7 hours delay and the airline did not arrange any accommodation for an overnight stay at the airport.
Khuyết điểm: "Food variety"
Ưu: "Amazing staff"
Khuyết điểm: "Uncomfortable seats and poor entertainment systems"
Ưu: "Everything was great"
Ưu: "crew was very sweet"
Khuyết điểm: "food and wine options were terrible"
Ưu: "Crew etc excellent"
Khuyết điểm: "In flight WiFi expensive and not reliable"
Khuyết điểm: "Delays twice which cost me lots of stress and taxi $"
Ưu: "Crew were friendly"
Khuyết điểm: "Food could be better and frequent"
Ưu: "Long flight, not so full, yet the crew was busy. Some green/trainee types waking us up to bring seat forward while serving meal to passengers on the rear row !! One said we dont serve wine with lunch - really! She did bring the wine 30 minutes later. But they were nice overall. Kept it clean. A+."
Khuyết điểm: "Nice if they offered/served drinks before meals"
Ưu: "crew was ok. they RAN OUT OF WATER. THEY RAN OUT OF MILK."
Khuyết điểm: "stock the fridge"
Ưu: "The crew was absolutely amazing"
Khuyết điểm: "More movies on the system"
Ưu: "The Crew was amazing, the Seat a bit better this Time only 3row of 3 Seat"
Ưu: "Not-so-full flight meant we could move about and choose more comfortable seats."
Khuyết điểm: "TV unit didn’t work, lucky me. They tried two times to restart and reboot but to no avail. The attendant said my choices were to not watch or move to an empty seat. I chose to sit next to my wife."
Ưu: "Q Suite is top-of-line business class product"
Ưu: "The crew was very friendly throughout the 7-hour flight."
Khuyết điểm: "i did not like the baggage policy for cabin baggage, where i am not allowed to carry my personal item and a carry on separately."
Ưu: "Crew was excellent. Very nice and helpful."
Khuyết điểm: "Food was terrible. Need a variety. Curry is not for everyone."
Khuyết điểm: "Overall excellent"
Ưu: "The crew were excellent."
Khuyết điểm: "There is nothing I didnt like"
Ưu: "There is a reason Qatar was ranked the best airlines last year. From service that was above and beyond, whether on the plane or in the airport and lounges. The nicest and most attentive people. Outstanding menus and comfort on the plane."
Khuyết điểm: "Wrost app I don’t advise any one use it cause"
Khuyết điểm: "The food options was bad...during my trip asked for certain meal they claim that they are out of it. I also did not like how they check you into room in Doha & Chennai way before boarding time that time could have used for shopping instead of sitting in the room."
Ưu: "Movies collections, friendly staffs"
Ưu: "Personal courteous service"
Khuyết điểm: "Quality of food"
Ưu: "Wonderful airline! Very nice and friendly staff. I will fly with them again."
Khuyết điểm: "both flights had 2 hours delay... also lugages cames with next flight."
Khuyết điểm: "While stay in Doha the did not give any food vochcher for 21 hours what they think no body eat in 21 hours I go to counter they refused next time I will not travel"
Ưu: "All Qatar employees were friendly and helpful. A great flight!"
Khuyết điểm: "Two meals served. Too many chicken options, so alternates quickly ran out. Also first drinks were served 3.5 hours after boarding gate opened. No drink options at boarding gate."
Ưu: "On time departures Good entertainment options Could charge my electronics"
Khuyết điểm: "Food was ok Boarding was somewhat disorganized"
Khuyết điểm: "horrible customer service at Doha Airport"
Ưu: "Crew was friendly."
Khuyết điểm: "Catering not up-to the standard. Ran out of food. Seats too congested"
Khuyết điểm: "They make you close all the windows and outside lights after each meal. Want you to sleep most of the time so that you may not get up and stroll around or ask the crew any extra drinks, ice creams etc."
Ưu: "Meeting me at the gate of the previous flight Driving me to the next gate all in a very hospitable atmosphere. Free sleeping pajamas Full food menu around the clock bed making service attention to detalis friendly air crew."
Khuyết điểm: "Wifi is for a limited time and hard to figure out. toliettes get too busy during at peak times."
Khuyết điểm: "I was Told the flight form Doha back to Houston was over booked so I had to get re-routed through another city. For a $6,600 business class ticket this is very bad form."
Ưu: "Staff was very friendly and food was very good."
Khuyết điểm: "Older plane, TV screens in the ceiling, only bathrooms at the rear of the plane."
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Khuyết điểm: "Food"
Khuyết điểm: ",also I had to wait for longer time again due to less people for wheel chair assist.."
Ưu: "Like the friendly Crew ..."
Khuyết điểm: "Food"
Ưu: "Todo estuvo prfecto"
Khuyết điểm: "La comida no es nada del otro mundo"
Ưu: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Khuyết điểm: "Nothing"
Ưu: "The crew, Sami and Juliana in particular, were absolutely amazing!"
Khuyết điểm: "Qatar Airways needs to abandon its draconian policies and disconnected, overy segregated procedures. Also, an allegedly five-star airline needs to upgrade aircraft which would make FlyDubai blush."
Khuyết điểm: "Ran out of meal options in both flights"
Ưu: "I will fly Qatar again"
Ưu: "The flight was short but the plane was well maintained and the crew was accommodating."
Khuyết điểm: "The boarding process started too early and some of the passengers were annoying as they jump over you because they were not directed to the correct aisle."
I like the service, meals, collection of movies songs and Quran the airplane was clean and the landing was smooth means the pilot was very experienced Thank you
Poor food quality and quantity . Old flights less comfort. Boarding flights in Dubai and India are very poorly unorganized. Veg meals are limited in flight
It was a pleasant experience and no complaints.
The crew was doing the job, was helpful. But felt it was a bit more curt and rough on edges. May be it’s the communication.
Ưu: "Nothing 4 times flights cancels and layover increased from 1 hr to 8hrs and 35 mints i am not buying any more tickets from kayak budget air staff is to rude"
Ưu: "On-time, Service, flight & Behavior, conduct."
Khuyết điểm: "I love Emirates"
Ưu: "The crew was amazing."
Khuyết điểm: "Free first class upgrades!"
Ưu: "The crew was amazing"
Khuyết điểm: "Nothing, absolutely loved it"
Khuyết điểm: "Love Emirates - would fly it everywhere if I could!"
Khuyết điểm: "Family travellers should always be seat together"
Ưu: "Crew and flight comfort were fine until the flight got canceled after sitting on the plane for over an hour"
Khuyết điểm: "Wasn’t happy with the accommodation after the flight cancellation, was told no other flights for 3 days so I ended up paying $250 more to get on a different airline that day to make the wedding I was going for."
Ưu: "Not really Seat cushion hard ."
Khuyết điểm: "Boarding disorganised..little management of the process"
Ưu: "The crew was forgetful and would always pass by me when it was time to serve"
Khuyết điểm: "I don't know, maybe it I took another carrier"
Ưu: "nice comfortable flight"
Khuyết điểm: "depaert on time"
Khuyết điểm: "Crew staff"
Khuyết điểm: "My husband showed up at the airport but they didn’t let him go to flight because it’s one way ticket. We called but no any help."
Ưu: "This is the most messed up money making strategy I have seen at airlines."
Ưu: "Professionalism of flight crew. Movie & entertainment selection. Overall cleanliness of aircraft."
Khuyết điểm: "Ground crew was not well organized. Lacked attention and professionalism. Bad way to start a flight."
Ưu: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Khuyết điểm: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Ưu: "The ways cabin Crew treated customers very well and politely . I feel comfortable."
Khuyết điểm: "Because you guys treated customers well so they did something over. I flight from Genève airport to Hanoi but i transfer in Dubai. Next to me is a 3 girls. They are keep talking around three hours it’s doesn’t problem if a cabin Crew didn’t give them many bottles of wine. They are drinking for three hours with 9 bottles for 3 girls. They are talked so loudly,drunk and the smell very bad.you know i couldn’t sleep but When They are asking for more wine and the cabin crew also give it for them, i cant belived it!!!. And another guy he want to enjoy with them and asked me to change a sit, i want to sleep and i though it will be better for me. But its not. They are talked more louder. And the problem is when they are getting drunk, the guy back to his sit and take something in his cabin, because he can not control his actions so some stuff from his bag drop down over my head also my body. I was mad but how should i do? Point at his face and tell something bad? Oh i can not. canbin crew just comes and say sorry with me. That is a bad flight that i ever had. You treat customers well but you should have a limit. Im so disappointed about my flight of that day. Thank you"
Ưu: "Entertainment offer was great. Live channels, talks, movies, etc..."
Khuyết điểm: "The service... it was almost a 7 hours flight, the crew brings you your food and that's it. I needed to ask more than three times to get water, again and again, I can't understand this behaviour at all. They treat you extremely bad unless you fly business with them. I felt uncomfortable and didn't like this behaviour at all."
Ưu: "The flight was superb."
Khuyết điểm: "Nothing. Will always fly Emirates whenever I get the chance."
Ưu: "Cheap tickets. Airplane is A380. Good timeschedule. Good list of alcohol and drinks. Sky bar at the upper desk."
Khuyết điểm: "I have maiden upgrade from economy to business and I can’t use Emirates business lounge. Stewards forgot my starter and drink. No cosmetics set - just 3 tubes of hand cream in toilet. Services was very slow. Emirates, is it you?! No more business class in Emirates."
Ưu: "The staff & the service"
Khuyết điểm: "The entertainment set up was dated and malfunctioning"
Khuyết điểm: "I can't think of anything."
Ưu: "Great selection of entertainment."
Khuyết điểm: "I closed my eyes for one minute and missed the midflight pizza snack. I was very disappointed because i could smell it, could see people being served, was hungry, and no one came by to offer anything."
Ưu: "Crew is amazing. friendly. Professional. Food is great. Comfortable seating."
Khuyết điểm: "Inflight entertainment is a little stale. More recent movies would be great."
Ưu: "Seating Services Entertainment"
Khuyết điểm: "No proper communication provided on gate about the delay. Meal voucher was given very late and hence did not make any sense. We were completely uncertain about our onward travel since no information was available till we reached Dubai which was very frustrating."
Khuyết điểm: "Food"
Khuyết điểm: "Seat selection is paid."
Ưu: "Staff did their best and were polite but ultimately had no solution for the issue"
Khuyết điểm: "I was unable to get an aisle seat therefore I was stuck in an middle seat. I am rather tall and the man on the window seat was morbidly obese and half of him was sitting on top of me for most of the flight. He also sweated all over me, snoredand snorted for the whole flight. I spent much of the flight standing and now have terrible leg oedema. It was the most uncomfortable flight I've ever been on. the flight was full so there were no reseating options apparently. It was extremely unpleasant."
Ưu: "Good flight attendants."
Khuyết điểm: "The planes still seem dated on the interior, but entertainment system is expansive."
Khuyết điểm: "Bumpy landing"
Khuyết điểm: "Everything was great"
Ưu: "As comfortable as one could hope for a long haul economy seat."
Ưu: "The great customer service once on board was outstanding... great amenities and prompt return of requests..."
Khuyết điểm: "The Airline Denied my WhiteWater Kayak then Allowed 12 hours later 2 Kayaks of equal proportions. My whole trip was focused on having this kayak.. it forced our trip into confined abilities and completely took away from my overall experience in Africa... I want a free flight with a boat.. I can give you flight details of my last flight takken .. What do you say..?"
Khuyết điểm: "The lack of attention by the crew was unexpected,"
Ưu: "Everything they have offered."
Ưu: "Efficiency and friendly crew"
Khuyết điểm: "Food and the seats were not cleaned properly as well as well as the safety instruction booklets were dirty."
Ưu: "Barcelona to Dubai flight - the flight attendants were personable, helpful, and very courteous. In-flight service was frequent with many stops to check on the passengers of a very full flight. Wonderful and attentive service, even when juggling such a large number of passengers. I was very impressed with the work ethic of this crew."
Khuyết điểm: "The flight attendants on the Dubai to Singapore flight were surprisingly unhelpful. It was a mostly empty flight and yet during this flight, there were very infrequent beverage service. When I activated my call flight attendant button, no one stopped by. This included at least 3 different flight attendants passing me, some more than a few times, and not once did anyone stop. After waiting for 10 - 15 minutes, I turned off the light and went to the galley part of the plane, only to find a group of flight attendants socializing. I requested a drink and it was handed to me without the attendant every making eye contact as the attendant still was facing and engaged in their conversation. This is not the first time I have experienced this on an Emirates flight so I think the staff training may need to be reinforced. Business class service on Emirates is quite good. But I fly both Economy and Business class. The experiences in Economy did affect my decision on which airline I generally fly with for business class travel."
Ưu: "Spacious seating."
Khuyết điểm: "I wanted to sit upstairs"
Ưu: "The movies on board"
Khuyết điểm: "On the way from Dubai to Beirut we stayed in the plane 45 m after the boarding time and on the way back around 20 m"
Ưu: "The new A380 flight is very comfortable. The leg room even in economy was great."
Khuyết điểm: "The in flight crew service was absolutely terrible. I was shocked to receive this kind of service by Emirates. I did not receive any assistance by the crew members even after pressing the call button and waiting for over 20 mins. Finally I had to get up and help myself. This was not just once but twice in a single flight. One of the stewards serving my area seemed very curt. The food was also terrible. My chicken dish was cold and very dry. Even the side bread was like a rock. The coffee that was served after the meal was cold. This kind of service is unacceptable on a 16hr trans Atlantic flight. Overall very disappointed with Emirates."
Ưu: "الشكر للاماراتيه على مجهوداتها الكبيره"
Khuyết điểm: "الطيران الاماراتي ممتاز جدا والخدمات ممتازه جدا جدا تحتاج شي بسيط وهو تقوية الواي فاي فقط طيران جميل جدا"
Ưu: "It was terrible"
Khuyết điểm: "Because l have to wait for 22 hours and they let me pay for my own visa and hotel when l arrived in dubai"
Ưu: "Everything from check in to arrival"
Khuyết điểm: "Food , if you serve Indian food it should comes with chapati and not bread bun."
Veg. Food was very bad. One time pasta. Other time eggplant. We only could eat bread butter. Most of the seats around us could not be pulled back during landing even by crew. Our raw was 31. Helpers were not helping even old customers. Boarding from amd was chaos so was checking. Crew was efficient and energetic. Check in staff was helpful.
First, you should know that the flight has been canceled and I am stranded. The fact that you do not have any information on this flight cancelation is so absurd and disturbing. Second, It is impossible to reach Etihad via phone so we have been on hold for hours.
Ưu: "did not get the flight,because of no not given correct notice"
Khuyết điểm: "don't know,flight missed..virgi s fault 100%"
Ưu: "The crew was sufficient and polite. Seats are average. Food was extremely limited. Underwhelmed but, frankly, exhausted with the process of trying to get out."
Khuyết điểm: "Communication of flight departure time was not provided causing us to miss our flight and requiring over 2 hours on a cell call to Bangladesh to book a 24 hr delay which was further confused by computer glitches. Poor customer service at the flight checkin desk in Kathmandu who are, apparently, limited in what they can assist with."
Ưu: "crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good."
Khuyết điểm: "wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride."
Ưu: "Spacious flight. Helpful crew. Efficient boarding"
Khuyết điểm: "More food options"
Ưu: "They opened counter till before original traveling time by 30 minutes due to bad traffic conditions and delay of plane ."
Khuyết điểm: "Delay if 1.5 hours to take off , no food was given to me during the 16 hours of flying, part of it I was sleeping, Help bottom was used several time with no response from crew ."
Ưu: "I am amazed of how good is the crew and how nice they are. Also, like the seats and the food/drinks compare to American companies. You will never feel hungry on this airline."
Khuyết điểm: "Nothing"
Ưu: "Service and professionalism of the Etihad Crew"
Ưu: "Very well organized and efficient. Very friendly staff. Great service."
Khuyết điểm: "I paid for internet which constantly disconnected. Waste of money."
Ưu: "Crew tried to make the best of the situation. Food"
Khuyết điểm: "How do you seat my wife, my 2 year old daughter and me all seperatly from each other and since our first flight from London refuse to change our seats for us. Knowing that we couldn’t choose our seats when checking in initially!!! We were not the only ones separated on this trip and we all had to sweet talk each other so we could swap and sit together. This makes the life of the crew so hard as it is not their fault and clearly many people were affected!! Lastly stop using small planes for your Brisbane flights!!!!!!! We pay good money and deserve better. This is not the first time"
Khuyết điểm: "Flight delayed Baggage lost & didn’t receive upon arrival"
Ưu: "That there was a vegetarian meal on the second leg of my travel. And that the journey is over. Besides that, not much"
Khuyết điểm: "1 hour delay to begin with. Then trasfer area at Abu Dhabi was utter chaos. While it's suffocatingly crowded, there was no A.C! No vegetarian option for meal on the flight from Brussels to Abu Dhabi. The seats hurt by bottom. One of the worst flight seats ever. All in all, a totally underwhelming experience."
Ưu: "Good flight, punctual. A330 seating layout is great. Please keep using these planes."
Khuyết điểm: "Everything was bullshit!"
Ưu: "This was my second time flying with Etihad and the experience was excellent. Continue to provide excellent service to all customers regardless of where the sit"
Ưu: "Friendly and professional. Always with a smile."
Khuyết điểm: "Lied to me about my seat assignment. I was teady to pay for extra leg room bufor they declined and said they assigned extra leg room seat. But later I found that it is Norma seat. Liers"
Ưu: "Not much. Free shower at the airport was welcome."
Khuyết điểm: "Abu Dhabi airport is poorly designed, crowded and confusing. For some bizarre reason, we had to exit the boarding area (we had arrived very early), and then re-enter at the end of a VERY long line, then dispose of the water we had bought AFTER we had already gone through one set of security checks, to have another bag search inside the boarding area. (???) For a 14 hour flight, you might expect a bit more in the line of amenities (like the Singapore Airlines pamper kit). It’s also nice to know on a long haul what you might be eating (a la Singapore Airlines menu card), but not on Etihad. Also the movies on offer through the entertainment system were a bit stale and dated. They also had no arrivals cards in English, and finding them at Sydney Airport is a nightmare. (Why do we still do the stupid things, anyway?) Then, to top it all off, after a tiring flight, Sydney Airport put on their best demonstration of appalling and confusing crowd control at the baggage carousels and getting through customs. Used to think Etihad was a quality experience, but it doesn’t seem so any more."
Ưu: "Easy to cancel trip"
Khuyết điểm: "Kayak did not have technology to know about cancellation"
Khuyết điểm: "Old plane, old movie lineup, tight seating, overcrowded"
Khuyết điểm: "Etihad checkin crew at ahmedabad are the worse in the industry and would never fly again with such service."
Ưu: "Same as above great crew"
Khuyết điểm: "Boarding process chaotic long wait in bus"
Ưu: "The food, the entertainment, the fact that the airline staff could speak English and that some of them were actually helpful"
Khuyết điểm: "The upkeep of the airline, some of the airline staff to treat all passengers as one as I noticed more than an unusual amount of passengers were favoured over one another. A minimum flight of 5 hours was served with just the one meal. We were served lunch at 930 am on one flight. The observations in economy aren't as important as business class. Only if we could all afford to travel on business class."
Khuyết điểm: "Ground agent at Melbourne manager says "sorry, you can't carry your CPAP machine. When I said that there were no questions when I carried it from NY to Abu Dhabi and Abu Dhabi to Melbourne two weeks ago, he says that the policy was changed last week. Gave a hell of a bad time but finally allowed. These people don't know the policies and just harass customers."
Khuyết điểm: "Leg room not good"
Ưu: "1) the flight was not full which was a big plus 2) the universal charging at the seat, I didn't need a converter."
Khuyết điểm: "1) The sinks in 4 bathrooms were broken. People were still using the bathrooms although there was no sink. So people were not washing their hands which is unsanitary. 2) the food was not very good, nor the timing of it. Also sandwiches in plastic wrapping were distributed during sleeping hours and that was very disruptive. 3) the plane was older. 4) the flight was very expensive so I expected 5 star features and comfort, but it was only a 3 star for me."
Ưu: "That they changed my seat to emergency row seat free of charge"
Khuyết điểm: "Staff are rude ..they wake u up roughly to offer u food.. that was crazy .. too many announcements .. they stop the entertainment system 45 min prior to landing"
Ưu: "No delay, arrived on time."
Khuyết điểm: "Old aircraft, the bath room needed to be updated."
Ưu: "Love, love the legroom in Economy. Much appreciated."
Khuyết điểm: "Very comfortable. No complaints."
Ưu: "The service and comfort!"
Ưu: "I never ever going choose and recommend any one for the airline"
Khuyết điểm: "I couldn't sleep on the plane."
Khuyết điểm: "Small boarding lounge. Etihad has reserved the inferior boarding lounges for the flights to India. Boarding procedure was not well processed."
Ưu: "Actually there was nothing to like except for the ground crew and the flight took off on time"
Khuyết điểm: "Everything was horrible. The seats are uncomfortable compared to qatar airways, lufthansa, kuwait airways. The food was amazingly horrible. The entertainment device was out of date."
Ưu: "I was upgraded to business class, so the flight was smooth and amazing. This gesture was really a class act, I'm staying with Etihad for life!"
Ưu: "Service is excellent, seats are comfortable, food is tasty and the entertainment system is top class. To add to all of this the Crew is really friendly and helpful."
Ưu: "Timing was good, crew was friendly, flight was delayed but made up most of it on the way. Food wasn't anything extraordinary but still worlds better than American carriers."
Khuyết điểm: "Soo cramped on the Dreamliner. Would not recommend for a short flight let alone the 15 hour torture chamber I was stuck on."
Ưu: "The airplane, the staff, the whole service."
Khuyết điểm: "Nothing."
Ưu: "Great flight - Was very Comfortable in economy class considering it was a 141/2 hour flight . On time. Great Crew. US airline crew can definitely take lessons from the international airline crew on customer service."
Ưu: "Meal was good"
Khuyết điểm: "Was charged USD 350 for one overweight bag. Asked Etihad beforehand if I could use a 72 transit visa to enter china on my current itenary. They said it was fine. I was stopped at the gatein Seoul by Asians who refused to board me on the plane because my itenary was incorrect. Will never fly either of these airlines again, and am currently seeking repayment for my unintended 4 day stay in Seoul"
Ưu: "the journey, staff and overall experience"
Khuyết điểm: "nil"
Ưu: "Only the fare. Which was the cheapest on that day"
Khuyết điểm: "Food Handling of checkin"
Khuyết điểm: "we had a layover for about 7 hours. The airport was cold. But the departure lounge was extremely cold, very uncomfortable. Even wearing a hooded jacket, I was very cold and my hands were numb. And we waited about 3 hours in the departure area."
Ưu: "Food & Upkeep of aircraft"
Khuyết điểm: "Your association with Aer Lingus"
Khuyết điểm: "I buy two ticket to Sri Lanka . But medical retion my son 9 y old did not go but I e mail to them abut doctor tel but still my my son Cancel ticket not yet refund I don't know why"
Ưu: "The micro-suites in business class provided ample room and privacy for a good, long sleep. The 11 hour flight passed by so quickly."
Khuyết điểm: "Nothing"
Ưu: "Food is not bad. Should make desert a little bit more delish"
Khuyết điểm: "Service. Not being helpful. No one is going to help u out your luggage at the cabin. I have to ask help from the passenger. Crew are just staying at one corner and pretending to be busy"
Khuyết điểm: "Cabin crew was not responsive to our simple needs for glass of water or serving specific meals we had ordered(JVML). after lots of discussion they found the proper meals for us."