food is good but wine isnt good.
Was a quick flight less than an hour. He gave me two packs of gold fish. Which is fine but of course compared to my other flights, well no comparison, but the flight was less than an hour.
Ưu: "Everything was amazing"
Khuyết điểm: "Stay safe"
Ưu: "Great crew and very good legroom."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "The flight crew was friendly. Checking in was easy."
Khuyết điểm: "Nothing, it was great"
Khuyết điểm: "nothing"
Ưu: "service/food excellent"
Khuyết điểm: "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."
Ưu: "Great leg room even for tall person. Food is good and there's enough choices."
Ưu: "Got me there and back on time!"
Khuyết điểm: "Could've had a larger movie selection"
Ưu: "Everything was great"
Khuyết điểm: "N/A"
Ưu: "The Koreans are masters at whatever they do, super clean, polite and attentive. Always a smile. I'd fly with them anytime."
Khuyết điểm: "They tend to keep the plane a tad warm and no individual "fresh air" control over head."
Ưu: "Ended up in the middle seat even though i booked the flight 7 months ago"
Khuyết điểm: "bad seating. the Korean air website would not let me pick my own seat in advance"
Ưu: "Staff was friendly"
Khuyết điểm: "More food offerings like snacks and fresh fruit options"
Ưu: "Everyone was very nice."
Khuyết điểm: "The food was a little odd but that might just have been Korean food."
Khuyết điểm: "High chance of getting delay, this is mostly because of the nature of Korean air."
Ưu: "The crew was great."
Khuyết điểm: "I know you are not the only airline that does this, but the seats are cramped. I am not a big guy. I can't imagine what a heavier or tall person goes through in those economy seats."
Ưu: "The seats were very comfortable on this aircraft. The food was great and the staff was very attentive,"
Khuyết điểm: "I wish the flight was 2 hours longer so I could sleep more on the plane."
Khuyết điểm: "Crew's English skills could be better. No wifi or other connectivity options on a 13 hr flight."
Khuyết điểm: "I missed my connection because of fog. (Obviously a problem they could not fix, so I’m not upset about that.) I asked to change flights in Fukuoka so I wouldn’t miss it but I was told then I wouldn’t be able to take my connecting flight in Incheon???? Even though it was Korean Air??? Fukuoka lacked any information when our flight might come or if it would possibly be cancelled. Got to Incheon near midnight, I then waited for three and half hours in a line to rebook for the next day, and when they helped me they gave me a ticket. They said they couldn’t give me any hotel accommodations because of all the missed flights, but didn’t offer some other compensation. I didn’t get a voucher which I saw other people in line get. When I asked to upgrade to business class( I was willing to pay the extra money) I was told it was too expensive for me. After my trip I will never fly Korean Air again."
Ưu: "They fixed my vegetarian meal issue by making sure I get it on the next flight."
Khuyết điểm: "1. They didn't have a vegetarian meal as I had selected while booking my flight. 2. For the 2nd meal, they offered me the extra vegetarian meal they had but it had so much chili powder in it, it was not edible."
Ưu: "Korea Airlines is the best!"
Ưu: "For some reason the crew seemed more attentive and maybe fresher coming back from ICN than going to ICN"
Khuyết điểm: "The only problem was the long layover"
Ưu: "Excellent service"
Khuyết điểm: "45"
Ưu: "A lot of staff, with personal service (even if you come and request a soft drink, they will bring it to your seat). Good entertainment."
Khuyết điểm: "Seats were very uncomfortable, unsuitable for a 12 hour flight."
Ưu: "-KE accommodated an unexpected date change very professionally -plane was clean and crew courteous"
Khuyết điểm: "- food portions were very small -no between meal snacks -economy seat pitch was decent, but seats were hard -music selection was poor/unimaginative"
Ưu: "Korean Airlines service is awesome. The flight attendants are attentive, sharp and customer service oriented."
Ưu: "I took me to my destination."
Khuyết điểm: "I bought a Korean Air flight but it was a flight with another airline Jin Air. I felt ripped off, i could have bought the same flight for a whole lot cheaper. Well, i learned another lesson about business and how bigger airline uses their name to sell flights. Never again for me."
Ưu: "food selection & crew courtesy"
Khuyết điểm: "The layover either too fast, less than 1 hour, or too long, 12 hours, to go to Cambodia."
Ưu: "Again plenty of food and beverages."
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Friendly staff"
Khuyết điểm: "Food"
Khuyết điểm: "Boarding would have been fast if the passengers seating in the back rows were called first to board, followed by the middle rows, and last to board, people seated in the fron rows (after of course calling the priority passengers. Traffic on the aisle would be avoided"
Khuyết điểm: "I didn't realize that my flight was not actually Korean Air. It was Korean Air "Powered by American Airlines". So it was actually not really Korean Air. I was a bit disappointed by that."
Khuyết điểm: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
Ưu: "The food, available movies, and crew were all very good. The crew did a wonderful job."
Khuyết điểm: "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
Khuyết điểm: "Could have had more options in terms of movies on the flight, such as more South Asian and more Western movie options. They also had a limited drink selection, and the wine was not that great."
Ưu: "Delta crew was awesome"
Khuyết điểm: "Running to flight"
Ưu: "I liked everything about the flight except I couldn't sleep on a 13 hour flight."
Khuyết điểm: "The lady behind my seat was big and with her purse I couldn't move my seat back enough. I'm a big man so I need more recline ability."
Khuyết điểm: "Nothing"
Ưu: "Although I flew Coach, the flight attendant crew was outstanding. Polite, professional and extremely courteous."
Khuyết điểm: "The menu selections were adequate.... video and entertainment left a lot to be desired."
Ưu: "Great food and friendly flight attendants"
Ưu: "I flew from Tokyo to Seoul on Korea Air. I was very impressed by how comfortable the airplane was. It had the most leg room of any flight that I have taken in recent memory. The entertainment system worked well and had a number of good options for movies and TV shows in English. Korea Air served a nice lunch on the flight which was a mix of Western and Korean food."
Khuyết điểm: "The flight had a large number of young children on board. At any one time, at least one of them was crying. But I can't blame Korea Airlines for this problem."
Ưu: "Crew was great"
Khuyết điểm: "Food sucked, small seats"
Food was not as good as it used to be during the Pre-Covid years. Fruits were not served with Lunch or Dinner.
No pillow provided, crew very friendly
Pushed to check in carry on bags when overhead compartments had enough space. Very poor food and staff on Singapore to India flight.
Ưu: "Flexible seating due to only very few passengers. On time departure and arrival"
Ưu: "Serve customers with a smile"
Khuyết điểm: "Better tasting meal packages served at economy cabin"
Ưu: "The crew were excellent"
Khuyết điểm: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
Ưu: "SQ always the best service"
Ưu: "All Crew members was friendly seats i found comfortable."
Ưu: "Seats were good"
Khuyết điểm: "Food could have been better"
Ưu: "Everything, perfect flight"
Khuyết điểm: "Satisfied service friendly staff overall satisfied."
Khuyết điểm: "Very cramped. Worst leg of the journey"
Ưu: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Khuyết điểm: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Ưu: "personel provided excellent service"
Khuyết điểm: "food was ok. A faulty entertainment system did make our flight feel longer."
Ưu: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Ưu: "Great service always smiling, flight on time, overall a great way to fly."
Ưu: "Espresso coffee, champagne, crew, headphones"
Ưu: "My neighbor"
Khuyết điểm: "Fight war delayed and we got a security check upon arrival"
Ưu: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Khuyết điểm: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Ưu: "The economy section of the upper deck of the A380 is great!"
Ưu: "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
Khuyết điểm: "Absolutely no complaints"
Ưu: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Ưu: "Excellent attention to service and comfort."
Ưu: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Khuyết điểm: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
Ưu: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Khuyết điểm: "The seats and there is not much leg room"
Khuyết điểm: "Stewardesses were a bit rude"
Ưu: "Finally an airline that loads from the back to the front. Makes sense to me"
Ưu: "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
Ưu: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Khuyết điểm: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Ưu: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Khuyết điểm: "Nothing"
Ưu: "Crew service"
Khuyết điểm: "Very old entertainment system. Poor screen visibility. Cramped"
Ưu: "Everything great personnel"
Ưu: "I paid for an economy class ticket but got first class service."
Khuyết điểm: "Nothing"
Ưu: "Friendly, attentive crew. Clean plane."
Khuyết điểm: "Cramp set space. Lack of movie choices, not all had closed caption."
Ưu: "Crew was nice"
Khuyết điểm: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
Ưu: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Khuyết điểm: "Hope that there were more time to order and enjoy beverages."
Ưu: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Ưu: "Love the service at Singapore Air. Very attentive and accommodating."
Khuyết điểm: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Ưu: "Crew is big on service and being true professionals. Always smiling and being attentive"
Khuyết điểm: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
Ưu: "service, good TV quality and good movie selection"
Khuyết điểm: "sound quality with headphones was horrible"
Ưu: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
Ưu: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Ưu: "Courteous, Professional Crew. Amazing Service."
Ưu: "It is really nice to have a direct flight option to Singapore"
Ưu: "Spacious, comfortable seat"
Khuyết điểm: "Plane wasn’t clean (trash at my seat)"
Ưu: "Everything goes so smoothly.friendly crew. Good coffee."
Khuyết điểm: "Nothing. Tight squeeze."
Ưu: "Seats were comfortable and did not feel confining. Takeoff and landing were very smooth."
Khuyết điểm: "Having a male flight attendant wearing makeup was off-putting. A gluten free option for snacks would be nice."
Khuyết điểm: "We were sitting in first class. My husband went to use the restroom in our cabin and the female flight attendant told him to go back behind the curtain and use the bathroom assigned to his cabinet. He is Colombian and she surely profiled him, as I saw two other passengers from coach use the first class bathroom with no concerns."
Ưu: "Comfortable seats with free TV, movies, on time departure"
Khuyết điểm: "Nothing"
Khuyết điểm: "Reading lights did not work. Fortunately I could move"
Ưu: "Employees were friendly and helpful"
Khuyết điểm: "Every single flight left extremely late which meant I was running through the airport to catch my connections."
Khuyết điểm: "Too much time to board Seated away from my travel partner"
Ưu: "Alaska airlines is terrific!!"
Khuyết điểm: "Higher bagge fees and missed the bus"
Ưu: "Staff was friendly. Very apologetic about the delay. Offered accommodations that were within reason."
Khuyết điểm: "There was a delay. Which is understandable and not the airlines fault, but I feel like there should be a more specific boarding process and exit process, especially since there were so many people near missing their connecting flights. Understandbly there is only so much an airline can do, but it can really frustrating when the staff says “seats #-# board and everyone rushes on like a heard of cattle regardless of number. Similar exit experience."
Khuyết điểm: "I had only 40 minutes to get to my connecting flight. Then the plane was 15 minutes late. They wouldn't switch me to a seat that was open closer to front of plane and my bag was lost w important things in it that I need for this evenings show. I'm a full time musician."
Ưu: "I checked my baggage with ease.The whole trip was without any inconvience. My daughter in CO made my reservations both ways thru you. I appreciated the great $fare. We will use you again . Thank You, Merry Christmas!"
Khuyết điểm: "I dint know i needed a chinese visa to travel to shanhai, My flight began on denver then seattle and from seattle i wasnt able to fly to china. I received no help at all, all they did was cancel my booking not received any kind of refund and i got stuck in seattle, i had to buy new tickets to go back to denver after losing my flights and not getting a dime back, this is unacceptable!"
Ưu: "Comfortable. Friendly staff."
Ưu: "Did not go to seattle"
Ưu: "The crew was very good."
Ưu: "In flight texting for free, leg room, food"
Khuyết điểm: "Nothing"
Ưu: "The crew was very nice"
Khuyết điểm: "There wasn't any good offered without paying"
Ưu: "The flight attendants were awesome! Very helpful and attentive.`"
Khuyết điểm: "I was told that I would have internet onboard the flight. I was very much looking forward to that. When time came to connect, all I got was inflight onboard local network. No texting, no watching of football games. I would not complain had I been told up front there was no internet access."
Ưu: "Slept for the majority of the flight, and no issues. Probably 1-2 inches more legroom than I normally get on other airlines"
Khuyết điểm: "Waited in line for like 20 mins to just print out my boarding pass."
Ưu: "Dexter Alaska agent in Seattle helped get me to Portland then Medford a day late."
Khuyết điểm: "Denver agents seemed not to care at all and said I could not get a hotel voucher in Seattle. Phone agent said I could get a hotel voucher because it was mechanical failure. arrived late late late into Seattle to be told there were no hotels available. I had to be insistant to get agents to make the effort to get me routed. They to me I would have no hotel and then wait until 5 pm the next day to fly to Medford. They gave no food vouchers. I had to pay for a hotel I never slept in in Medford and meals. Seems like Alaska has few flights out of Seattle and Denver and no other partner agreements to help route you. Really horrible bad experience. Not what you expect when you patly $500 plus trip insurance. Pathetic."
Ưu: "We took off and we landed - nothing broke. What else is needed ?"
Ưu: "Very friendly crew that understood customer service and safety"
Khuyết điểm: "On a long flight would like to have known of option to purpurchase hot meal"
Ưu: "Polite staff, efficient, all around great."
Ưu: "Love how fast we all boarded and were situated."
Khuyết điểm: "Hanging out for 30 minutes in the plane."
Khuyết điểm: "Delays layover very poor"
Khuyết điểm: "I paid for a window seat and the seat next to it. I ended up with two aisle seats. This meant my grand-daughter and I were not sitting next to each other. NOT ACCEPTABLE"
Ưu: "Great airline that gets you to where you need to go on time and with comfort."
Ưu: "No troubles along the way"
Khuyết điểm: "No complaints/suggestions"
Ưu: "Fruit and cheese platter was perfect."
Khuyết điểm: "Felt very cramped. Kept getting bumped by passenger next to me and by the stewardess every single time she went up and down the isle."
Ưu: "On board service was terrific."
Khuyết điểm: "Flight was over an hour delayed and then there was no gate available upon arrival!"
Ưu: "The overall experience was exactly what anyone would expect."
Khuyết điểm: "The overall experience was exactly what anyone would expect."
Ưu: "Plane was new 737-800 on first leg of trip. Flight Attendants (FAs) were very attentive, courteous and helpful. NOTE: I have not flown first class since the TWA days so anything above coach service is impressive. Second leg was just as impressive but plane was same model but slightly older. Special thanks and kudos to FAs Elinor and Rita! Hey we're great as was the entire crew including the ticket counter staff and everyone associated with the experience."
Khuyết điểm: "The portable tablet had a few minor issues but did provide a source of entertainment options."
Ưu: "It was clean, crew was friendly and the flight was easy."
Khuyết điểm: "It was a shortish flight. There wasn't really any entertainment options."
Ưu: "I had a connecting flight in Seattle and the gates were conveniently right next to each other which was great. The crew was awesome very friendly & helpful!"
Khuyết điểm: "Just the oldness of the upolstery."
Khuyết điểm: "Boarded late, waited a long time before take off, nearly an hour."
Ưu: "The crew was really friendly and the seats were comfortable with more legroom in coach than most other airlines. I did not partake of food or entertainment, so gave one star because there was no box for "n/a""
Khuyết điểm: "Arriving 20 minutes late to Seattle, which was the fault of the airport, not Alaska Airlines, but it still affects my rating of the trip"
Ưu: "This is my first time flying Alaska. I was really impressed when one of the flight attendants offered to hang up my sport coat, even though I was sitting in coach. She even brought it to me at the end of the flight. Service was excellent, the plane was newer and very comfortable. I am a pretty dedicated fan of another airline, but after this experience I will certainly consider Alaska for future flights."
Khuyết điểm: "NA"
Ưu: "Great service. Crew was awesome"
Ưu: "We left early and arrived early."
Khuyết điểm: "Vents were weak. Way too warm."
Ưu: "Service was good. Not overbooked flight"
Ưu: "This is by far the most comfortable Airline I've ever flown! I'm guessing at least six more inches between seats and I could stretch out my legs!"
Ưu: "The pilot was very friendly and made sure to point out landmarks as we flew over."
Khuyết điểm: "The boarding crew in DIA was less than friendly, forcing people to gate-check their carry-ons. She used the claim that the flight was overbooked and 20 people needed to check their bags, then threatened to randomly take them. Meanwhile, 60% of passengers were boarding without roller bags. When I boarded the plane, which was almost full, at least half the overhead bins were empty. I had already gate checked my bag to avoid a confrontation with this pushy lady. Ridiculous!"
Ưu: "friendly and helpful staff, good flight and great communication from the captain."
Khuyết điểm: "The bathroom situation when drinks are being served."
Khuyết điểm: "Flight crew is great!"
Ưu: "Had a row to myself, crew was extremely attentive. Due to a lack of passengers, the crew was even able to anticipate many of our needs before we voiced them."
Khuyết điểm: "My first headphones didn't work and the pull out tray in my row had a bit of left over food crusted on to it."
Ưu: "One of the crew members likes to rush passengers which was unnecessary. They need to give people time to get situated. First time I saw a crew member exhibit an impatient behavior. Even when she is serving she has that rush manner. Not good. Unprofessional! I wish I can remember her Korean name. I don’t think she likes her job. The other ladies were courteous except her! ( Seoul to Jfk NY trip)."
Khuyết điểm: "Food selection was very mediocre . The beef was hard to chew. The scrimp pasta had 3 pieces of tiny shrimp and all pasta. Will not recommended this airline or fly with this aircraft. Should have stayed with Cathay Pacific."
Ưu: "chicken fried steak was actually good."
Khuyết điểm: "had some difficulty understanding attendants' English."
Khuyết điểm: "The flight was late for three hours and as a result, we missed our connection to Hawaiian Airline and have to spend the night in Korea. They never explain why the flight was late and no apology was given"
Ưu: "Charming and respectful crew"
Khuyết điểm: "Everything's ok"
Ưu: "Great food, nice crew."
Ưu: "I got upgraded to business seat on the way from danang to seoul:)"
Khuyết điểm: "Food was not that good"
Ưu: "Check in staff were good. We departed on time."
Khuyết điểm: "Better if they could provide maybe nuts I flight but if not, it's still all good for an hour flight.."
Khuyết điểm: "A normal flight with good service but at a really good price. I fly 15 or more times a year and would definitely do this one again."
Ưu: "Food was okay"
Khuyết điểm: "The movie selection was dated."
Khuyết điểm: "Seats are not that comfortable"
Khuyết điểm: "More subtitled movies in English."
Ưu: "Good leg room, nice food, and friendly professional staff."
Khuyết điểm: "Boarding process was chaotic."
Khuyết điểm: "flight delayed 30 minutes"
Ưu: "on-plane flight operation is very good"
Khuyết điểm: "back-office support is very poor. for example they sent me an email before the departure date in Korean only."
Ưu: "It's okay."
Khuyết điểm: "Boarding from Incheon to Manila was a bit chaotic. We did not board by number or group order. Also, the sound system was barely audible."
Ưu: "charming efficient staff"
Ưu: "We liked the service and food and had plenty of space since the flight was half empty."
Khuyết điểm: "Flight was 50 minutes late leaving Seattle because Asiana was waiting for a connecting flight. We still made our connection in Seoul so no problem."
Ưu: "Very nice and clean. Crew was helpful and readily available. Excellent choice for my family for our first trip to Asia."
Khuyết điểm: "The seats could have used a little more cushion."
Ưu: "The food was excellent."
Khuyết điểm: "The seat back wasn’t comfortable."
Ưu: "Flight was not over crowded. Got to rest. Crew very helpful and friendly"
Khuyết điểm: "Food disappointing"
Ưu: "Crew very friendly. Check in very fast"
Khuyết điểm: "Food was disappointing. Lounge in Manila was dirty"
Khuyết điểm: "Flight departed and arrived almost two hours late. Unacceptable especially since it wasn’t mechanical but waited for a connecting flight. Now I may not be able to get a ride out of the airport and back to my camp in time for curfew."
Khuyết điểm: "few new movies in the list"
Ưu: "Customer service was good and complimentary food was served during flight. Compar to other airlines require’s me to purchase and with card."
Khuyết điểm: "None"
Khuyết điểm: "film selection not good enough and not new enough"
Khuyết điểm: "The sound of the intercom during announcement of pilot coz it is weak."
Ưu: "On time. Decent food for a 2 hour flight."
Khuyết điểm: "Plane a bit on the old side."
Ưu: "Food and staff"
Khuyết điểm: "tv screen too small... need upgrade or newer type plane..."
Ưu: "Food was good. Service was excellent"
Khuyết điểm: "Both of the flight were 2-3 hours late"
Ưu: "Pleasant, short flight that included a wonderful full meal!"
Khuyết điểm: "Ticketing phrase I had a hard time tracking booking that it became frustrating until my son helped me!"
Ưu: "Provision of on flight slippers, sleeping pillow and blanket, toothbrush and toothpaste Comfortable and easy boarding and check in"
Khuyết điểm: "More varieties and kinds of meals and food should be provided such as muslim halal food Minimize transit waiting time Increase checked in baggage limit if possible"
Ưu: "As a clothing professor at a university, I really liked the flight attendants uniforms. Very classy!"
Khuyết điểm: "Not being able to speak Korean. Good thing they understand English."
Khuyết điểm: "Sound didn't work on entertainment system And food was not good"
Ưu: "Food given even though it was a short flight"
Ưu: "crew was very professional and pleasant. Plane was in excellent condition comfortable and clean"
Khuyết điểm: "nothing"
Ưu: "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
Khuyết điểm: "The boarding should be categorize in row number to avoid long line and delay."
Ưu: "Flight crew is nice and could speak English. Good experience overall. No real negatives"
Khuyết điểm: "Seemed like no air conditioning -- very hot the whole trip. Food was very poor -- glad we ate prior."
Ưu: "Well they upgrade us to business class and lets me tell you, if inhvar that kind of money, I would buy that business every time I travel. The best time and didn't want to get off."
Khuyết điểm: "Nothing that I didn't like. Very impressed from beginning unti landed."
Ưu: "The food was good the staff pleasant and professional, for an airplane seemed to be clean. Everyone has their own personal entertainment screens. Food was pretty decent, better than I have ever had on a domestic US flight. Staff always seemed to appear happy and satisfied with their job/work; service with a smile."
Khuyết điểm: "I found that unlike my SEA to Seoul flight, the staff on this 9 hour flight only brought drinks around during meal time; or you had to specifically call a staff member to get a drink. I really appreciated the first flight staff that took care to bring drinks around more often without needing to call on them. They seem very stingy with carry on items. Other than that, it was a very pleasant experience."
Ưu: "Asiana service"
Khuyết điểm: "Old plane. Small screens and worn out fixtures."
Ưu: "Food and service were good"
Khuyết điểm: "Delay flights had me running to catch the connecting flights just to find out those flights were also delayed"
Ưu: "I like the crew and comfort of seats with foot rest."
Khuyết điểm: "I got sick from the food the next day and didn't look me flights running late related to first class people not arriving to terminal on time."
Ưu: "Able to accommodate our diet, even if food was bland. Stewardess were very nice."
Khuyết điểm: "Seats were pretty uncomfortable but anything gets old after 21 hours of flying."
Ưu: "The crew and service was excellent, as good as it gets."
Khuyết điểm: "The week before notice of aircraft switch (which gate agent said happens very frequently) from flat bed to old style 2 + 2 seating, with angle, and quite uncomfortable seat, is apparently a frequent Asiana bait and switch. This is a deceptive and inexcusable and deceitful practice. Too bad, because the crews are so good, but doesn't make up for 12 hours without sleep, before an important meeting."
Ưu: "Plane was very old, entertainment system old video and loop model; headrests not flexible, cramped quarters all round."
Ưu: "Boarding and on time flights"
Khuyết điểm: "No personal tv on flight"
Khuyết điểm: "Food. Duck breast was tough and almost inedible."
Ưu: "Amazing service, comfortable and clean air craft"
Ưu: "The ability to select a special meal prior to flight was fantastic"
Khuyết điểm: "At times the flight crew were incredibly hard to hear/understand via the intercom."
Khuyết điểm: "Food was some of the worst airline food I’ve had. I had the vegetarian options and the vegetables were very bland and over cooked. I usually like airplane food."
Khuyết điểm: "Good food and friendlier staff."
Ưu: "Honestly the turbulence really did not make this an enjoyable ride. I actually could not wait for us to late. It was rather petrifying."
Khuyết điểm: "The food was not great and again the seldom announcements about turbulence made this a difficult ride."
Ưu: "Great space between seats in economy class . Yellow lights felt much more pleasant than the florescente lights most flights have."
Ưu: "Service was very good"
Khuyết điểm: "Chairs in business class in A 330 were not too good in my view"
Ưu: "staff service very good, price is good"
Khuyết điểm: "crowded flights. seats too close"
Ưu: "Quick easy boarding"
Khuyết điểm: "Food needed salt, wasn’t very tasty"
Ưu: "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
Khuyết điểm: "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
Ưu: "Cabin crew was very sweet, very courteous, and attentive. A marked improvement from years gone by."
Khuyết điểm: "Delayed flight."
Ưu: "The plane was late coming in but the staff only detained us 30 minutes which we made up flying to Sfo"
Khuyết điểm: "Rather cramped quarters for such a long flight."
Ưu: "Transfer is excellent."
Khuyết điểm: "Flight delays"
Khuyết điểm: "I got sick on this flight, and the concern expressed by the crew was about 0. Also, they don't understand the meaning of ice water. Water, with lots of ice! Serving an American destination, they should know how much ice Americans like in drinks. Normally not a big deal, but when you really need to cool down to keep from barfing, it is important."
Ưu: "Transit was smooth and efficient."
Khuyết điểm: "-"
Ưu: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Khuyết điểm: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Ưu: "The crew is always very helpful and polite go out of your way to make you comfortable I have a slight disability that they accommodate when possible"
Khuyết điểm: "Who was a good trip there was nothing I did not like everything that I expected the food could have been a little bit better but it wasn't bad"
Ưu: "The flight was at the end of Thanksgiving weekend and was completely full, but the check-in, boarding, and in-flight service were all efficient and attentive. Food was pretty good, and the economy fares were very competitive. First time on CA, and would definitely use them again."
Khuyết điểm: "One rude gate agent at SFO named Lisa."
Ưu: "Clean plane. Nice staff. I appreciated the extra leg room."
Khuyết điểm: "I order an Indian vegetarian meal. No salt, no taste. So I didn't eat much on the plane"
Ưu: "Boarding commenced at or very near to the established time. Fast and fairly efficient. Meal selection was good and food tasted very good. Only the bread was a bit crusty on the bottom."
Khuyết điểm: "It would be nice if the Long-Haul flights had a better selection and more recent episodes of "The Big Bang Theory!" I'm tired of watching the same three old episodes."
Ưu: "Foods and services were excellent"
Ưu: "People were friendly and courteous very attentive"
Khuyết điểm: "The plane was new and clean very nice"
Ưu: "Entertaining have a ton of choose. Big screen"
Khuyết điểm: "Silverware and food nothing special or choices."
Ưu: "Lovely gracious Staff."
Khuyết điểm: "One negative employee. Not so comfortable seat on new plane."
Ưu: "Flight attendants were organized and professional. English was mediocre at best."
Khuyết điểm: "Seats are very uncomfortable. No padding in the bottom cushion."
Khuyết điểm: "I need, wheelchair service for this trip but very disappointed the service. I carried my bag to find my seat by my myself. The crew only helped me to put up the bag and my umbrella stick until I asked."
Khuyết điểm: "Seat assignments are not given until you check in at the desk. I bought this flight many months in advance and could not choose my seat at that time. I then tried to get a seat when I was sent an email saying "check into your flight and reserve your seat". Websight would not let me do either so I went to check into my flight earlier then normal only to find out that my only option was middle seat. Tried to change the seat and was given the run around to go to different gates, which I did and the attendant just kept telling me to go to a different gate. Very frustrating and very uncaring and unfriendly attendants. This was a super long flight and very uncomfortable. I will consider another airline when making my next travel booking."
Ưu: "Food, chair, and crew."
Khuyết điểm: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."
Ưu: "No screaming kids"
Khuyết điểm: "Seats not comfortable, not enough bathrooms (one dedicated for staff)."
Ưu: "Good seat comfortable get more room for my Legs"
Khuyết điểm: "Two hours late taking off. Sat at the gate on the plane waiting. We checked in two hours plus early and the agent made a flippant remark that that flight was always late and she was right!"
Khuyết điểm: "The next phase in Taipei the following day was just the same circus as CA handed us (without clear information or announcements) off to any available carrier to get us to our intended destinations, again not communicating well; Turned over to Eva Air - who seemed to have the situation under control and knew how to communicate - loud and clear - to all customers - what we were going to be doing and when and why. In the future - flying Eva - even though this was the first ever event of this type I have had flying China Airlines. Eva provided both meal vouchers and boxes of candy to each and every customer affected while we awaited our flights to our final destinations. CA was silent - and also very absent when we arrived in SFO and went to collect our baggage - again Eva being the party taking action and responsibility to help us get our bags, with 1 of 3 damaged by CA handlers)."
Ưu: "The crew memebers were very kind and assisted in any way possible."
Khuyết điểm: "The seats were not that comfortable and very close together. Very booked flight"
Khuyết điểm: "Flights were delayed taking off from LAX and Taipei."
Ưu: "Just want to give a shout out to China Airlines for our flight from LAX to Tapei - they were so great about making a card for my daughter's 12th birthday, along with a dessert. It really made the 14 hour flight so much easier and enjoyable. The crew was so great on both flights - thanks so much! :)"
Khuyết điểm: "It was much appreciated! I do wish being able to chose flights easier and having a number to contact them was available"
Ưu: "Great schedule, great flight crew, gave me an exit row both directions, very flexible tickets (allow you to change date repeatedly with essentially no penalty), and all for an amazingly low price. All in all the best ticket I've ever bought!"
Khuyết điểm: "Nothing! It was great!"
Ưu: "Good staff got there on time"
Ưu: "Had entertainment that was similiar to international flights in Delta"
Khuyết điểm: "The food was pretty bad with bread being stale/tough and some of the main courses too greesy to eat."
Khuyết điểm: "It delayed too long and lead to missing my flight from San Francisco to Boston, the line to immigrate was too long and just 1 hour connect flight due to the delayed in Taipei"
Ưu: "Comfortable, great service, two free check ins, and free movies. I also got whole row to myself. Absolutely pleased!"
Ưu: "flight was only 2.5 hours long, but very good service for such a short flight flight attendant attention to detail, and kindness were much appreciated. multi lingual was also impressive alcoholic drink selection very good seats quite comfortable"
Khuyết điểm: "entertainment non-existent for business class, or for my row (row 1). flight only 2.5 hours so no big deal, but entertainment on longer flight would have been a problem (no personal screen) suggest something like a competitor airline does (american company name, begins with "U"). use on-board wi-fi and we stream in entertainment onto our personal devices...."
Ưu: "I was very impressed with China Airlines. They were very professional. The plane was relatively spacious and clean. The food was good and no delays. Very nice."
Ưu: "Boarding was well organized and the crew was very nice."
Khuyết điểm: "The seats are VERY narrow in economy and very little leg room. They turn on all cabin lights when serving meals at very odd hours during the flight. No individual fan vents and this flight was very warm."
Ưu: "Considerate boarding. Needed extra time. Crew was great. Aircraft cleanliness Not overbooked. Person in front of me put seat all the way back and kept rocking. NO room. Knees were constantly being bumped. Very inconsiderate. He had 2 seats next to him to move"
Khuyết điểm: "Food was inedible. For a 14+ hr flight that is a big deal. Coffee was served during severe turbulence. Spilled everywhere. Did NOT GET BURNED fortunately. Since there was 12 hrs to go the service could have been delayed."
Ưu: "I liked the large selection of movies and TV shows."
Khuyết điểm: "The headphone jack on the chair wasn't working as well as it could have so it was hard to hear the movies I was trying to watch. I didn't like how the meals and lights being dimmed seemed to correspond to (and keep us on) the time zone of the place we were leaving instead of adjusting us to the time zone of the place we were going."
Khuyết điểm: "Terrible and ride employees"
Ưu: "direct fight"
Khuyết điểm: "rude passenger who refused to put down his arm rest in between us. the food was really bad. our seats got switch after airport check in."