Please update your meals plan for hindu nv. Also, I wish I had a foot rest for my feet. Great seat spacing/leg room.
Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
Ưu: "Best in the world, as always."
Ưu: "Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference."
Khuyết điểm: "Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines..."
Khuyết điểm: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Ưu: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Khuyết điểm: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Ưu: "Amazing crew, very nice and helpful."
Ưu: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Ưu: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Khuyết điểm: "The food was not too attractive, better variety of main meals"
Ưu: "Amazing crew, great seating area and tasty menu."
Ưu: "Helpful with our 2 year old"
Khuyết điểm: "Baby change area is very small"
Khuyết điểm: "Softer seats and more movies"
Ưu: "The crew, their professionalism and wide variety of entertainment."
Khuyết điểm: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
Khuyết điểm: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Khuyết điểm: "Everything was fine."
Ưu: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Khuyết điểm: "The food was disgraceful, the entertainment, the quality of the movies was poor.."
Ưu: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Khuyết điểm: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Ưu: "check in went smoothly. helper was friendly and helpful."
Ưu: "So good to get on a flight where I can fit in the seats..."
Khuyết điểm: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Khuyết điểm: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Ưu: "Very good service"
Khuyết điểm: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Khuyết điểm: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Ưu: "great crew service. my first time flying with singapore airlines. they delivered!"
Ưu: "Excellent crew services"
Khuyết điểm: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Ưu: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Khuyết điểm: "Too cold"
Ưu: "Finally an airline that loads from the back to the front. Makes sense to me"
Ưu: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Khuyết điểm: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Ưu: "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
Ưu: "We started taxing 15 minutes before the departure time. This is great !"
Khuyết điểm: "not much"
Ưu: "The hot towels twice during the flight was great"
Khuyết điểm: "Really just the food"
Ưu: "Best serves ever will fly every time"
Ưu: "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
Khuyết điểm: "Don't change anything!"
Khuyết điểm: "Headphones were not functioning properly"
Ưu: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Ưu: "Consistency of service, efficient"
Khuyết điểm: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Ưu: "Crew and boarding were efficient"
Khuyết điểm: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Khuyết điểm: "Seats are tight and hard"
Ưu: "Amazing plane and crew!"
Khuyết điểm: "Nothing."
Ưu: "Everything is suport wonderful"
Khuyết điểm: "Price. it's better"
Ưu: "Everything on time."
Khuyết điểm: "Nothing really bad one food on return flight not great but ok."
Ưu: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Khuyết điểm: "There is nothing I did not like."
Ưu: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."
Ưu: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."
Ưu: "The service"
Khuyết điểm: "The quality of the red wine"
Ưu: "This flight left nearly an hour late, which at 1 AM really hurts. The crew were ok, but the flight seemed understaffed, and our service in premium economy was pretty ordinary."
Khuyết điểm: "Total gong show getting to our connecting flight in HK, but Cathay Pacific got us there with only seconds to spare."
Khuyết điểm: "Economy seating is extremely narrow!"
Khuyết điểm: "Only the toilets very small"
Ưu: "Yes Crew were indeed amazing!"
Ưu: "the crew was professional and efficient on board the plane."
Khuyết điểm: "seat space was tight. it was hard to get comfortable"
Khuyết điểm: "Extremely poor entertainment system - mostly old movies. No Bollywood movies"
Khuyết điểm: "Delay without infromation"
Khuyết điểm: "all except the seat - always delayed"
Ưu: "Cathay pacific is the best airline"
Khuyết điểm: "Nothing"
Ưu: "Every thing good expept passengers around me"
Khuyết điểm: "Most passengers around me are a lot of Indian They are noises and the have kid, the kid crying all the time.This is is long flight amost 17 hours I can not sleep"
Khuyết điểm: "Left on first leg trip from NY to HK. 23 kg/ bag. Two bags per person. Next leg was HK to Malpensa. When I go to check in they tell me 30 kg. Total weight allowed. Very upsetting. I was asked to pay 12780.- HKD. Completely misleading and trapped. I will consider other airline in future."
Ưu: "On time food"
Khuyết điểm: "None"
Ưu: "Staff were nice. Lots of legroom"
Khuyết điểm: "The food was pathetic. Bland and smelled funny. Chaos at luggage retrieval. For some reason they were pulling bags off the conveyor belt, even before it was full. So had to run back and forth to check."
Khuyết điểm: "Wasn’t allowed to book seats until checkin"
Ưu: "Was able to redirect from Kansai to Umeda after typhoon. Initially received misinformation though. Service was great except the one time I received a regular, not diet, coke and still had to drink it. Great job Cathay Pacific!"
Ưu: "Food for economy was great. Entertainment system great."
Khuyết điểm: "Left half hour late."
Ưu: "Flight was very smooth and pleasant. The entertainment was great with lots of choices. Premium economy seats on A350 was amazing. Very similar to Qants reganal business class on their 737. But how ever the seats on their A330 was average. But otherwise all was good. I would recommend Cathay."
Khuyết điểm: "The food was very small portion and average in taste. The crew took a wile to take the trays and clear after all ate."
Khuyết điểm: "Plane was old and not Super comfortable. Also no WiFi!"
Ưu: "Easy boarding, good entertainment. Great crew."
Khuyết điểm: "Long flight to easy to complain about something. But really no problems here"
Ưu: "FLIGHT WAS CANCELLED"
Khuyết điểm: "Airline could have have notified us the flight was cancelled via email before we got to the airport. THEY DID NOT. We had to wait in general airport area for SIX HOURS, before we could check in to new flight. We planned trip to arrive to unfamiliar destination during day time. We arrived at MIDNIGHT! AWFUL!!!!"
Khuyết điểm: "The rush at lay over to get to the next plane. No time even for just a cigarette, before the long flight to NYC."
Khuyết điểm: "To cold, no sleep,lake of oxygen,bag very dirty"
Khuyết điểm: "Flight delay."
Ưu: "Time Management and guidance. We enjoyed playing on screen. We viewed movie. How we are flying on Google maps. Hospitality is good."
Khuyết điểm: "Nothing."
Ưu: "Good and hospitality were top notch"
Khuyết điểm: "Plane late to arrive and crew couldn't make up the time"
Ưu: "Entertainment choices, wine, charger"
Khuyết điểm: "Food Choice and Alcoholic choices"
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Ưu: "They marched me and others through Hong Kong airport to just about make our transfer"
Khuyết điểm: "But my bag evidently didn't make the transfer and came on the next flight. I'd rather have had the extra hour at Hong Kong airport rather than rush there and be stuck waiting an hour at Singapore."
Ưu: "Comfortable seats, clean toilets, great service, awesome entertainment options, great movie selection with search by keyword"
Ưu: "Good leg room in coach. Comfortable seats."
Khuyết điểm: "All good"
Ưu: "Crew was good"
Khuyết điểm: "Waiting time , as the flight was not scheduled on time. Also there was no vegeterian food from Honk Kong to SFO."
Ưu: "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
Khuyết điểm: "A glass of wine or beer would have been lovely."
Ưu: "Luggage allowance, in-flight meals, good flight, arrived early"
Khuyết điểm: "Cabin a bit "dull""
Ưu: "The crew was very cordial and respectful.We spilled our water on the seat and they quickly helped us to clean it up without any fuss or accusation."
Khuyết điểm: "The food did not smell delicious. My son was already feeling quite ill from the previous trip and could not eat."
Ưu: "The seat in the economy is very comfortable. The cabin is very clean."
Khuyết điểm: "The food was garbage and almost not edible . I would feel guilty feeding it to my dog. Even the peanuts sucked"
Khuyết điểm: "little chaotic boarding. Horrible vegetarian food."
Ưu: "For the 15 hour flight from Hong Kong, they served two meals and put out snacks and drinks in the galleys in the interim. The dinner was pretty decent, and they gave a small bottle of water along with Hagen Daz ice cream. The seats reclined pretty well for economy class (the bottom of the seat shifted too, which was unexpected). Power outlets at every seat and an extensive entertainment system with movies from Eastern and Western culture."
Khuyết điểm: "Breakfast was eggs and some nasty looking sausage, neither of which I ate."
Ưu: "Crew was friendly."
Khuyết điểm: "During boarding please setup separate lines for end and front cabin seats. Since everyone where mingled during boarding the flight the aisle was blocked by front cabin passengers loading their cabin languages.. Try boardning end of the cabin passengers first like from seats 60-75 and then front cabin seats."
Ưu: "The business class seating is all lay flat and all seats are isle seats."
Khuyết điểm: "A medical emergency required us to land in Vancouver delaying our flight into Lax by 1-1/2 hours. I missed my next flight and lost my 1st class seat. No help was offered."
Ưu: "I expected Cathay to be great since it was ranked as the #4 best airlines in the world."
Khuyết điểm: "However, I didn't find anything better than mediocre airlines. The attendant was kinda cold, service was rough, and toilets get dirty quickly."
Ưu: "Staff was attentive and pleasant."
Khuyết điểm: "3 and a half hour delay at airport, with no compensation from Cathay."
Ưu: "It was a long flight, but service was excellent."
Khuyết điểm: "nothing to complain about"
Ưu: "I had requested a diabetic meal and they came to talk to me about any other specifics that could be affect the reasons for my choice for have a diabetic meal. The flight attendants were very courteous and polite"
Khuyết điểm: "It has nothing to do with the airline really, but the person in front of me had their seat back but because of the long legs of the person behind me, I was unable to recline, so I did sometimes feel in a bit of a closed spot. Not the airline's fault really."
Ưu: "It seems like it has little more space than other airline I use to ride for international. Entertainment has more verity to watch. Personally I thought I book the seat within 48 hours but they said it didn't go though but I got better seat though a ticket counter."
Khuyết điểm: "Website is little confused and try to book the seat arrange wasn't work . Try to book mileage,book seats,see satuts of schedule over all Website is little confusing."
Ưu: "Interiors ambience service attentive and courteous"
Khuyết điểm: "Generally there is no complaint had a senior cabin attendant who was rather cold"
Ưu: "Staff tried to book my aisle seat with empy middle seats, meals were very good"
Khuyết điểm: "Seat space limited when passenger in front puts back their seatback Same breakfast choices offered on the arrival leg to HK as the departure"
Khuyết điểm: "My seat was broken. It would recline and reset without me pressing the button"
When boarding started, it was like refugees rushing to a life boat. Everyone was rushing to the front. Only one KLM staff standing there saying "... now is this group, yours is next,,,, we will call it out...." While he stopped some travelers, he did allowed some others passed without even checking their ticket. They have all the digital gears, and the screens to show the current boarding sequences, why don't they just use that. For some of us that did not have a excellent hearing, it was hard not trying to get closer to understanding what is going on.
3.5 hours delay will ruin any day!
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
They canceled our flights but they flew anyway.
Ưu: "Very nice airplane and pleasant crew"
Khuyết điểm: "Nothing. Flight was amazing"
Ưu: "Confort and kindness"
Khuyết điểm: "It was too cold"
Ưu: "The socks offered in business were comfortable and nice looking. The red wine was good."
Khuyết điểm: "The food was just average and the seat not too comfortable"
Khuyết điểm: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Ưu: "The aircraft"
Khuyết điểm: "No overbooking next time!"
Ưu: "Crew were great"
Khuyết điểm: "Refreshments"
Ưu: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Khuyết điểm: "Food quality was not so good."
Ưu: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Khuyết điểm: "Everything was very good."
Ưu: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Khuyết điểm: "not really"
Ưu: "The constant smile conferred by flight attendants through the entire flight."
Khuyết điểm: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Khuyết điểm: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Khuyết điểm: "wasn't able to take the flight since I missed it"
Ưu: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Khuyết điểm: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Ưu: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Khuyết điểm: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Ưu: "kLM staff was great."
Ưu: "Great food"
Khuyết điểm: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Ưu: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Ưu: "The leg room, was surprisingly roomy"
Khuyết điểm: "The food and that there was no entertainment."
Ưu: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Khuyết điểm: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Ưu: "Nice flight, nice crew, and a nice experience."
Ưu: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Khuyết điểm: "Flight departing late."
Khuyết điểm: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Khuyết điểm: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Ưu: "The staff was very helpful and professional. Promp response to calling for attention."
Khuyết điểm: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Ưu: "Good flights. Good prices."
Ưu: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Khuyết điểm: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Ưu: "Very friendly staff"
Ưu: "Just great crew."
Khuyết điểm: "Not comfortable at all and will not book KLM again."
Ưu: "The food was excelent"
Khuyết điểm: "I have to pay to pay a little more confort"
Ưu: "The food and the punctuality"
Khuyết điểm: "The technology in interteiment is not touch screen"
Ưu: "Good efficient flight crew friendly and helpful"
Ưu: "Ground staff at Manchester very helpful"
Khuyết điểm: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Ưu: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Khuyết điểm: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Ưu: "Airline staff good and professional"
Khuyết điểm: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Khuyết điểm: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Ưu: "On time."
Khuyết điểm: "No negative"
Ưu: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Khuyết điểm: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Ưu: "The cabin crew were fantastic and funny"
Khuyết điểm: "Tiny seats"
Ưu: "Quick (relatively) flight."
Khuyết điểm: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Ưu: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Khuyết điểm: "Quite bummed that the flight didn't have wifi / USB):"