Food is probably the best I’ve had in the sky I like that they serve it in the morning instead at late night, lots of drinks to chose from. but the promised Haagen Dazs ice cream never came. Seat was very wide as it is 2-4-2 compared to 3-3-3 for all other Airlines’ 787, the IFE box makes the under seat storage slightly lacking. Touchless flush is a plus.
It was good, better than most US airlines.
Only thing i have to said is rough landing and food is not great so does the entertainment.
Flight was delayed. Food is not good. Crew are confuse and it’s not Japan airlines that I know of.
Ưu: "Typical flight and all went well."
Ưu: "It wasn't JAL it was American."
Khuyết điểm: "No additional comment"
Khuyết điểm: "food"
Ưu: "Good efficiency for boarding an good in air entertainment"
Khuyết điểm: "Delayed for an hour while already boarded"
Khuyết điểm: "The food and drinks were sub-par"
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "The food the service and the staff"
Khuyết điểm: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
Ưu: "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
Khuyết điểm: "N/A"
Ưu: "Very respe tful staff."
Khuyết điểm: "Dirty restrooms."
Ưu: "Great service. Food drink and inflight entertainment"
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Ưu: "The food"
Khuyết điểm: "My 12 hrs layover in Japan."
Ưu: "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."
Ưu: "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."
Ưu: "Really nice crew, the flight was great."
Khuyết điểm: "I think the food made me sick. It could have been the long journey but 1/2 hour after I ate it I felt really sick."
Ưu: "Was spacious due to flight being in the middle of the week and tasty food."
Khuyết điểm: "Wish there were food. Was hungry after long flight."
Ưu: "Super cheap. Came with an in flight meal. Kind staff. Great service."
Ưu: "The crew was friendly, and the view from the window was stunning."
Khuyết điểm: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Ưu: "Hostesses were very nice. Lot's of room in aisles."
Khuyết điểm: "Food was okay. Not a great choice of movies."
Ưu: "Great flight, great food (Hagendaus Ice Cream was a great treat)"
Ưu: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "The aircraft was excellent."
Khuyết điểm: "The service could be bit more personal for a long 13 hour flight."
Ưu: "The flight was smooth and the seating was comfortable."
Khuyết điểm: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
Ưu: "Fast flight"
Khuyết điểm: "No entertainment."
Ưu: "The seats were quite small but other than that it was a nice flight. The crew was very nice."
Ưu: "Service was polite and efficient"
Khuyết điểm: "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."
Ưu: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Khuyết điểm: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Ưu: "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
Khuyết điểm: "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."
Ưu: "leg space was better than with other companies"
Ưu: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
Ưu: "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."
Ưu: "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
Khuyết điểm: "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
Ưu: "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
Khuyết điểm: "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
Ưu: "fine food, the pilot handled a typhoon like a pro"
Khuyết điểm: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
Ưu: "The service, food, entertainment, everything was perfect. Thanks so much"
Ưu: "We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good."
Khuyết điểm: "Not a darn thing...."
Ưu: "Very nice"
Khuyết điểm: "Good"
Ưu: "Customer service was awesome and the food was good"
Ưu: "JAL in general."
Khuyết điểm: "NA"
Ưu: "The flight was smooth boarding and sailing with excellent service."
The planes were nice. That’s about it. I was very disappointed in the service which was not good. For a long haul flight, they did not provide 2 full meals. After about an hour into the flight they served a tiny tortilla vegetable wrap and drink of choice. Im not exaggerating when I say it was tiny. At first I thought wow what a treat to get an appetizer, but that’s all they served!! In all my long haul travels this is a first. What happened to the first meal?? The second meal (which was not good at all) was served 2 hours before landing at lax. Then there was not any amenity kits given out at least a toothbrush and toothpaste. Nothing was given out. Well I guess that makes sense since no first meal was served. The crew didn’t have any snacks on board or offered any I received more food on my first flight from Manila to Haneda. Seriously this has to be a mistake on someone’s part. Japan Airlines which I flew recently, certainly provided better service food and a toothbrush!!! Actually any flight does like delta American and Korean Air. Even China Southern? What happened to ANA supposedly 5 stars on Skytrax?
Khuyết điểm: "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
Khuyết điểm: "Nothing."
Ưu: "Excellent service from the cabin crew."
Khuyết điểm: "The Japanese (Washoku) breakfast was not as good as I expected."
Ưu: "Crew was amazing.Premium economy seats were superb. Food was also good."
Ưu: "Crew was very friendly and the service was reasonably good."
Khuyết điểm: "Seats were not very comfortable."
Ưu: "Crew great but seating not so comfortable"
Khuyết điểm: "Better Seats"
Ưu: "The crew was excellent & seats were comfortable"
Khuyết điểm: "Better boarding procedures. JAL is better."
Ưu: "There was lots of leg room. Crew was nice."
Khuyết điểm: "One of our seats had a broken recliner button."
Khuyết điểm: "We did not make this flight and had to take the train instead"
Khuyết điểm: "Good"
Khuyết điểm: "Good"
Ưu: "Friendly staff, fast service, and good food."
Ưu: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Khuyết điểm: "Entertainment - didn't have to many movies I liked. Food was ok."
Ưu: "Food and services were great"
Khuyết điểm: "There were not a lot of selections on the TV."
Ưu: "I like the way the flight attendants treat the passengers. They are very courteous, friendly and wearing very sweet smiles.The airplane is very prompt when it comes to arrival and departure schedule. Thank you very much for providing me a wheelchair which made my travel more convenient."
Khuyết điểm: "So far there was nothing that I didn't like. The food was good and the airplane was clean."
Ưu: "Pleasant crew, good food. Standard flight as one would expect."
Khuyết điểm: "Everything. The best I I"
Ưu: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Ưu: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Khuyết điểm: "There had to be something better than pretzels."
Khuyết điểm: "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
Ưu: "It was alright."
Khuyết điểm: "Prepare to wake up with neck pain."
Ưu: "All the service was good."
Khuyết điểm: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Khuyết điểm: "very average"
Ưu: "The crew was always around if you needed anything."
Khuyết điểm: "Wifi was slow, expensive, and you’re limited to 100MB instead of unlimited & luggage people broke my top handle on my suitcase, so it’s pain to move it around now."
Ưu: "It was short."
Khuyết điểm: "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
Ưu: "Same thing"
Khuyết điểm: "I did not like in air port new Delhi my suite case was a damaged Told to air port employee he said may stuck in belt."
Khuyết điểm: "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
Ưu: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Khuyết điểm: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Ưu: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
Khuyết điểm: "Everything was good. Only thing I could say is the plane felt outdated."
Ưu: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Khuyết điểm: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Khuyết điểm: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
Ưu: "The food on board was great! Crew members were friendly!"
Ưu: "Food and movies options."
Khuyết điểm: "Not enough help to put my carry on on the overhead luggage storage."
Ưu: "Flight from Chicago had lots of leg room, Attendants are great!"
Khuyết điểm: "Maybe come around more often with water/drinks and offer more movies and food choices."
Ưu: "Efficent, courteous and reliable."
Khuyết điểm: "Nothing in particular."
Ưu: "Love the service provided by the flight crews. The landing was smooth and quick."
Khuyết điểm: "Flight was delayed and the crew announced the same thing about it twice."
Ưu: "Good service and not too long of a wait to board the plane."
Ưu: "Good staff, good service, good entertainment"
Khuyết điểm: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
Ưu: "Was able to request a gluten-free meal for the flight"
Khuyết điểm: "Nothing"
Ưu: "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."
Ưu: "Great movies!!"
Khuyết điểm: "Terrible seats- difficult to find s confirtsble position."
Ưu: "As expected from the Japanese, super polite snd patient."
Khuyết điểm: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
Ưu: "Crew always good"
Khuyết điểm: "Leg room tight for 6 ft'er. Seal selection changed without notice from on-line chart to actual"
Ưu: "Good service."
Khuyết điểm: "Flight was congested."
Ưu: "Very nice and pleasant staff"
Ưu: "Very friendly crew both on the ground and in the air."
Khuyết điểm: "Entertainment options (movies/TV) are rather limited and mostly not to my taste. Entertainment was also the same on the flights there and back, meaning that on the second flight, there was even less choice."
Ưu: "Very efficient, very fast boarding. Crew was polite."
Will advise not to travel in Qatar airways find another airlines avoid this Qatar airways
Ground staff at Doha and Amritsar for connection flight harrasing People in getting there carryons checked was the singe most worst thing . You can do better job Qatar Airways.
A long haul flight needs roomy and comfortable seats.
ALX check in staff unprofessional attitude, unaware the employer rules & regulations and so much traylers suffer due to check it n staff non guidance approach
I love Qatar Airways.Thanks to all the people who serve the airline
Ưu: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Khuyết điểm: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."
Ưu: "Crew was great and food was nice!"
Ưu: "Very pleasant and comfortable flight."
Khuyết điểm: "NA"
Khuyết điểm: "Qatar airport duplicTe security check"
Khuyết điểm: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Ưu: "Nothing as such"
Khuyết điểm: "Was in 9D both USB power and touch screen not working ."
Ưu: "The new Qsuites are very comfortable"
Khuyết điểm: "Seat comfort"
Khuyết điểm: "It could be better if they serve food from Doha to Islamabad."
Khuyết điểm: "Many of the entertainment systems were broken."
Ưu: "The crew, the seat and catering"
Ưu: "The service was perfect the aircraft was clean and tidy. The pyjamas were a great added bonus and comfortable."
Khuyết điểm: "There was nothing to complain about."
Ưu: "Service basically. For such a long haul flight they did everything they could to make it comfortable."
Khuyết điểm: "They could have checked the bathrooms more often as trash bins were very full."
Ưu: "I flew from Bali to Doha and then Doha to Dulles after an 8 hour layover. Both flights operated a Boeing 777. The planes were spotlessly clean both flights. The menu choices were amazing and the wine selections were very good. What made the difference was the attentiveness of the cabin crew. I would particularly like to commend the purser and the flight attendants on flight 707 DOH-IAD for their assistance and willingness to go above and beyond the call of duty"
Khuyết điểm: "Flight 707 was supposed to have the new Qsuites in Business Class, so it was disappointing that without prior notice the airline switched to an aircraft with normal (but quite good) business class seating. Nevertheless, the purser and the flight attendants made the flight memorable in a very positive way."
Ưu: "Crew were supportive because pain in my heel and they ran out of food selection even though front of plane. Thanks especially to supervisor Jane."
Khuyết điểm: "Need to provide further quantity of non veg selection even though front of plane. Plus the taste of all food were Unsatisfactory and could not finish that was starving at end of flight. Recommend hire international famous gourmet chief. Removing casing of my tablet for Qatar security airlines into usa was painful that broke 6 finger nails. Need to warn on the website or ticket security requires remove casing at Doha to usa. Had no issue from USA TO Doha which requires no removal of hard cover casing."
Khuyết điểm: "Theyt cancelled my trip"
Ưu: "B777 Dreamliner is dreamy. Lots of overhead luggage space. Decent leg room (could always be more). Great individual entertainment screen for long transcontinental flights. Flight staff was a mixed international crew, very friendly, unpretentious, polite and just nice compared to other airlines. The planes they use seem very new. Would definitely recommend Qatar Air over Aeroflot any day."
Khuyết điểm: "Food was decent for airline food but nothing to rave about and as with most airlines uses too much plastic packaging. Although I was pleased that some of the flights used metal flatware, but still too much waste in the industry in my opinion. Also, the headphone jack was not compatible with my headphones. The type used on the 777 is the dual pronged one. I did not have an adapter so had to use the crappy headphones that are provided."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Khuyết điểm: "The seats were cramped"
Ưu: "All of it was great!"
Ưu: "The Qatar Airways price."
Ưu: "Staff is always friendly and helpful, easy to communicate with Great movie options The 13.5 hr plane had very few passengers so I was given an entire row of 3 seats to myself Food is generally good -- Haagen-Dazs ice cream was a plus!"
Khuyết điểm: "Second flight boarded an hour late, though it was never listed as delayed (a bit confusing) 4 hour plane had very little leg space"
Ưu: "This was car better than most flights I've been on in the US. Lots of leg room excellent entertainment system good service and customer care."
Ưu: "best airline food ever"
Khuyết điểm: "for an international carrier, leg room is horribly cramped. singapore airlines and qantas offer better leg room in their economy class seats."
Khuyết điểm: "I will never ever fly Qatar airlines again. The boarding for this flight in Doha was horrendous. I and a random group of passengers were made to wait with no explanation AFTER our electronics were already cleared to go through yet another security check. They said we were selected for screening but all the other people they took before us were screened the exact same way. It was stressful and traumatizing to stand for 45 minutes with no clear explanation. The crew were clearly new at their job or ill trained. On top of that they consistently ran out of food they were serving and was forced to take the vegetarian option when it's not what I wanted. I could not wait to leave Doha and exit Qatar airways. I hated my experience traveling with Qatar. It was stressful and traumatic. I want a full refund. I will also be advising all my friends to never fly Qatar. It was the WORST!"
Ưu: "Have flown emirates and etihad business - now sampled the best by far. Qatar's a380 was incredible but the a330 on wind leg whilst not as nice was mademupmfor by the best crew I have experienced ever - WOULD NOT HESITATE TO FLY AGAIN"
Khuyết điểm: "The Oryx system lackedmin recent movies ....that's the only complaint"
Ưu: "The professionalism of the staff"
Khuyết điểm: "No comment"
Khuyết điểm: "Poor communication about transfers. I also had to throw away 20 pounds of things or get charge $800"
Ưu: "'Low cal meal for you?' Sorry embarrassing. Nothing low cal really bread butter potato corn thing ... kinda gross, just ate rice which is not low cal. Still waiting for my luggage ... driver will now have waited over an hour... sorry ..."
Ưu: "Great airline...nice staff, very attentive and polite."
Khuyết điểm: "Worse staff at mumbai airport. Even thou i was ready to pay for the upgrade to business class. They told me am not eligible to do it. Extremly dissappointed with the airline and staff"
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Khuyết điểm: "The seat cussion on the airplane is to hard for a 5+ hours flight. Not enough food for vegans"
Ưu: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
Khuyết điểm: "This flight was an older carrier and although it had a USB outlet to charge your devices it didn't work."
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Khuyết điểm: "The luggage management system was terrible. We had to wait 2 extra hours for a single carry-on that we had to check in before our 15 hour flight. After a 24 hour journey, it is really inconsiderate to add extra hours to the journey. For luggage, I would give a 1, very poor rating for Qatar Air."
Ưu: "Very generous with drinks and water to prevent dehydration. Two very good meals. Professional and courteous crew. Some unoccupied seats allowed passengers to spread out."
Khuyết điểm: "Plane was a little too warm."
Ưu: "The staff was amazing! I started I get a headache- probably because of low blood sugar, and one of the attendant provided me with constant water, ginger ale, and chocolates. It was so sweet- she didn't have to make sure I was okay, but she chose to our the kindness of her heart!"
Khuyết điểm: "The cramped quarters. I had a very tall person sit practically on my lap the entire flight, as he leaned his chair back the entire time. It left no room for me to use the table for my laptop. I was fortunate that no one sat next to me on my first flight, but for the second one I was not so lucky – so I couldn't work on my schoolwork."
Khuyết điểm: "I had three tickets (one my wifes which wasnt cancelled), wanted to utilize that since I was travelling with Toddler. The crew kept having some sit in that seat and that was a major concern for me"
Ưu: "Amazing service the whole way, extremely polite and helpful even though I'm not one to ask for much. Food was great and also the entertainment, definitely flying with them again."
Very happy with on time departure
My Complimentary upgrade was greatly appreciated, and the staff were courteous, attentive and friendly.
Usual American mechanical issues. 3 hour delay, then boarded, sat at the gate for an hour, deplaned, boarded a new plane, waited another 30 minutes before take off.
AA had the flight attendants for this flight coming from an international flight. The flight ended up being an hour delayed bc of the flight attendants needing to go through customs. AA should be able to plan better. Once they arrived, all flight attendants seemed annoyed. A gentleman had to remind them on snacks, which they passed out as we started to land. The gate crew was also fairly rude and made fun of people frustrated the flight was so delayed for such an easily fixable reason.
Need better snacks. Just pretzels isn’t going to cut it.
Khuyết điểm: "The customer service desk!"
Khuyết điểm: "American is poorly prepared for day long delays."
Khuyết điểm: "It being on time"
Ưu: "The pilots and the team did a good job."
Khuyết điểm: "They changed my seat i paid For last minute and sat me in a small seat when i paid For extra leg room."
Ưu: "Everything went smoothly."
Khuyết điểm: "The flight was packed and wearing masks Was not enforced."
Ưu: "Everything was great"
Khuyết điểm: "The plane departed 1.5 hours late due to crew issues."
Ưu: "Staff was great. Very nice."
Khuyết điểm: "We were 2 hours late. Missed our rental car. Sat on the tarmac for a very long time with no information."
Ưu: "flight attendant excellent. Flight on time."
Khuyết điểm: "Seats too small tight uncomfortable. Boarding without a jetway uncomfortable."
Khuyết điểm: "Entertainment screen and WiFi both not working for entire flight"
Ưu: "The crew was really nice and I like the cookies"
Khuyết điểm: "."
Khuyết điểm: "Nothing"
Khuyết điểm: "I purchased a seat upgrade, so much more leg room and a relatively comfortable seat. No seat back TVs so bring your own entertainment."
Ưu: "Seats were not too cramped."
Khuyết điểm: "Wifi that actually worked."
Ưu: "Seat was good."
Khuyết điểm: "Paid extra for free booze, but they didn’t serve booze, except to first class of course. Saying the flight was so quick, they weren’t even getting it out."
Khuyết điểm: "Horrible service"
Ưu: "Once the flight began everything was fine"
Khuyết điểm: "The flight was delayed 3.5 hours without a solid reason being explained to the passengers"
Ưu: "Seat ok, crew was good and flight left right on time"
Khuyết điểm: "Just the entertainment need to have options"
Ưu: "great trip and crew"
Ưu: "Excellent crew"
Khuyết điểm: "Couldn’t. Ate, slept, woke, ate and landed. Too easy"
Khuyết điểm: "WiFi was weak...things were stolen out of my carry on checked at the gate in Charlotte...I had the only bag checked at the gate."
Khuyết điểm: "Gogo WiFi didn’t work"
Khuyết điểm: "Food was dreadful and plane was very cold and that was in first class"
Ưu: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
Ưu: "The crew was friendly and informative. They were very helpful. The"
Khuyết điểm: "The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot."
Khuyết điểm: "It was completely unclear where to check in, Staff extremly unfriendly. At the check in counter, on my question if we can get two seats at the aisle the lady immediatly shouted to me I have to pay 93 $ per seat. In the end she gave us two diffrent seats in diffrent rowes and in the middle. In the plane ,enough seats were free so we got what we wanted in the end. Service on board was excellent. The onground service was so terrible and mean, that I will most certainly not fly AA if possible"
Ưu: "We got there"
Khuyết điểm: "Seats"
Ưu: "Quick and easy"
Khuyết điểm: "N/A"
Ưu: "Good leg room"
Khuyết điểm: "5 plus hour flight and one movie as entertainment option shown on a tiny screen from cabin headliner. Like in the 1980’s. and do not forget your headphones or you will be buying some earbuds!"
Ưu: "We liked the extra legroom and the night time flight"
Ưu: "ON TIME AND VERY SMOOTH. EVEN EARLY! THANKS!"
Khuyết điểm: "Very high decibel high pitched noise from engines as we taxied to gate in PHL. VERY annoying. Lasted over 5 minutes. ALSO, i didnt need to print out own boarding passes. You could fix your website check in px."
Khuyết điểm: "it was not BA flight American Airlines. For a 6-hour cross-country flight, there was no entertainment of any kind. More than that, no blanket or a pillow was available which made the trip so much worse. Worst of all, the last 90 minutes of the flight all the toilets ran out of water so they can't even be flushed. First time I have ever come across such a problem. Absolutely terrible."
Ưu: "They were able to reschedule to another airline"
Khuyết điểm: "Flight was cancelled"
Ưu: "Shabby Cramped"
Khuyết điểm: "Cramped Uncomfortable"
Ưu: "GSP easy to navigate- easy option for WNC travelers"
Khuyết điểm: "Lots of turbulence."
Khuyết điểm: "Small, old plane. No drinks, snacks, or entertainment."
Ưu: "N/A flight was cancelled."
Khuyết điểm: "Flight was delayed and finally cancelled."
Ưu: "The free cookies were very good and the service was great the flight was smooth and quick"
Khuyết điểm: "The stewardesses were gossiping in the back of the plane and we could all hear their complaints about the new uniform policy. They did not seem very happy to be there and there was no in flight entertainment. A total bummer."
Ưu: "Pilots avoided turbulence for flight."
Khuyết điểm: "Music reception was very poor on flight. had trouble accessing Wifi."
Khuyết điểm: "No space in the overhead bin for my section because they were filled with bags that were much bigger than carryon size."
Khuyết điểm: "3 hours late."