Ưu: "Great crew and very good legroom."
Ưu: "crew was nice. not enough space in overhead stow. other passengers bag ate up my legroom"
Ưu: "Crew was amazing"
Khuyết điểm: "Seats was kinda uncomfortable. Leather seats would be great"
Ưu: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
Ưu: "Crew took a while before can attend to our needs. Foods are the same choices very limited to beef and fish. Breakfast items are only cereal and porridge. We are seated behind two small kids who constantly kicking my seats."
Khuyết điểm: "The most leg room of any flight I have been on. Seat comfort was the best. The service was excellent."
Khuyết điểm: "Everything was great"
Ưu: "I love Korean Air"
Khuyết điểm: "No complaints!"
Ưu: "Preference given for those requiring extra help boarding"
Khuyết điểm: "Very narrow seats with very very limited leg room. I’m only 5’4” tall and had no leg room. My sister is 5’11” and had leg cramps from the 4.5 hour flight because of the lack of leg room. Probably time to replace this plane."
Ưu: "The staff was extremely helpful, including bumping up our seats to the front of the plane."
Khuyết điểm: "The plane was old and cramped. I was dying in there."
Ưu: "The airline accommodated by request for special meal with a very good seafood meal at each serving."
Khuyết điểm: "Touchscreen did not work on the entertainment; everything had to be controlled from the remote control."
Khuyết điểm: "would not accept my confirm check in on line"
Khuyết điểm: "Korean Air is amazing but Flyus.com is horrible."
Ưu: "the movie selection"
Khuyết điểm: "the seats are so closely packed any inclination inconveniences the person seated behind. in all respects save for the name and price this replicated a cheap budget airline. i expected more from SA. the flight crew was brusque and made it appear that they were grudgingly doing one s personal favor rather than their job"
Ưu: "Friendly service"
Khuyết điểm: "Didn't dislike anything"
Ưu: "Excellent movie selection."
Khuyết điểm: "Food made my wife sick. Probably a bad shrimp. Passenger next to me thought I was a pillow."
Ưu: "Good food"
Khuyết điểm: "Flight was about 13 hours long ☹ but that how it's"
Ưu: "I like the Korean Bibimpap on the plane, taste was good."
Khuyết điểm: "Old style business seating, quite uncomfortable, not a full recline, very uncomfortable when fully reclined compared to other business planes, TV was small, not good quality, selection of movies was only ok, not great, service was ok, not great, they cater more to Korean customers then other guests, if you are on the upper deck de-planning is difficult and awkward as you have to go through the economy section and staff doesn't keep them seated, so no extra bonus for business in de-planing. washroom items not replaced (toothbrush / mouthwash), overall very average"
Ưu: "Food and comfort"
Khuyết điểm: "Not so much to watch"
Ưu: "Cleanliness and professional crew."
Khuyết điểm: "Food."
Ưu: "Top notch service and food in economy on a 14 hour flight! The flight attendants are wonderful! I wouldn't fly with any other airline!"
Ưu: "Food, service"
Khuyết điểm: "Nothing"
Ưu: "The flight crews are friendly."
Khuyết điểm: "There is no wheelchair assistance from the gate to the plane hence the passengers has to walk. My mom needed wheelchair assistance and she had to walk."
Ưu: "Outstanding customer service! We will fly Korean Air again!"
Khuyết điểm: "They ran out of 2 of the 3 food choices after serving only half of the plane."
Ưu: "Polite, attentive crew"
Khuyết điểm: "Lie flat seats on the 777 did not go completely flat."
Ưu: "the company you gave too me were no good i did like then i hope you please do not give that company too no one i did take the fly on Korea air korea air is good but not the company you gave too me too by my ticket from"
Ưu: "Boarding was made easy by my status"
Khuyết điểm: "Seats weren't comfortable. Crew were rude."
Ưu: "Once we got underway, the trip was average."
Khuyết điểm: "We had a 3 hour delay which is annoying to begin with. They could have boarded us later but they DEFINITELY could have been more polite about it. They announce very rudely that if we didn't like the situation, we should just get off. It's a 12 hour trip. A little courtesy would not hurt."
Khuyết điểm: "-"
Ưu: "Polite flight attendants"
Khuyết điểm: "6 hour delay, missed appointments"
Ưu: "Food. Polite crew"
Khuyết điểm: "Not enough movie options"
Khuyết điểm: "too little leg room."
Ưu: "I liked the professionalism,courtesy and kindness of the crew. I was impressed with the way they handled their Jonson a flight that ran into a lot of turbulence."
Khuyết điểm: "I would have liked a better explanation of our meal choices, particularly as it relates to the spiciness of the meal. Simply telling me that my choices are chicken, beef or fish is not enough. I also would have liked a broader selection of movies from which to choose, especially on a 12-hour flight."
Ưu: "We had a short connection after a Korean Air Flight from Hanoi to Seoul before catching KE 085 to JFK. The time pressure was heightened because the first flight take off was delayed. There was an attendant waiting as we deplaned in Seoul who escorted us to the gate and assured us that the plane would wait for us. And miraculously, our baggage tagged for short connection, did make it with us to JFK!"
Khuyết điểm: "Would love more Movie and TV options"
Ưu: "The crew are friendly, the flight was comfortable"
Khuyết điểm: "Nothing"
Ưu: "Comfortable seats, good meals, able to enjoy a few good movies"
Khuyết điểm: "Can't book seat prior to check in"
Ưu: "Nice friendly staff"
Ưu: "The crew was very anxious or something, controlling for no reason."
Ưu: "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
Khuyết điểm: "No veggie food option despite ordering special meal."
Ưu: "Crew was very helpful and the food was very good, The flight was on time."
Khuyết điểm: "All the advertisement books in the pouch were a pain. I could have put my reading materials in that space. The advertisements could be offered to passengers during the flight. Wouldn't probably need as many. Also, the cup holder should be up higher on the back of the seat. I kept bumping it with my knee and spilling it."
Ưu: "First class service even n economy."
Khuyết điểm: "We are delayed for 2 hours"
Ưu: "Got me there safe. Took seoul to Vientiane laos direct flight. 5 hours. Staff was nice if you spoke Korean. Otherwise you better be good at acting things out."
Khuyết điểm: "Flight attendants knew no english. Or very limited. Koreans got upset if anyone was speaking. small seats but not terrible. Low end budget airline for sure."
Ưu: "Although I flew Coach, the flight attendant crew was outstanding. Polite, professional and extremely courteous."
Khuyết điểm: "The menu selections were adequate.... video and entertainment left a lot to be desired."
Ưu: "Crew was great"
Khuyết điểm: "Food sucked, small seats"
Ưu: "Nice crew!"
Khuyết điểm: "The food sucks, the seats are hard and uncomfortable"
Ưu: "Excellent flight attendants, plenty of leg room. Great food."
Khuyết điểm: "All good."
Ưu: "Food, staff, comfort, boarding, amenities + minimal turbulence!"
Khuyết điểm: "Baggage handling (rough), de-planing."
Ưu: "The movies were ok"
Khuyết điểm: "My flight was delayed twice. We were told that we would depart at 715 but had to sit in the plane until 9. There was a very fine snowfall on Seoul but whoever was in charge of defrosting equipment didn't start until much later. The flight attendanta didnt give us any information until I asked why we had not taken off yet. No refreshments were offered during this entire time. The food was horrible and the seats werw very uncomfortable. This partcular flight to Bangkok was handled very poorly and I will never fly with Korwa Air again. Absolutely awful."
Ưu: "Business class on A380. The boarding was efficient. The crew and the service was good. The amenities were good, especially the on-board lounge."
keep up the good work. happy travel experience…
Excellent staff , helpfully agents...crew is efficient and food is good and plentiful servings , decent coach leg room. 777 remains 3-3-3 which is nice ....just entertainment choices are limited and not very interesting with limited movie or music choices
Only thing i have to said is rough landing and food is not great so does the entertainment.
Highly efficient and great service
Service is good and food is very nice.
Ưu: "Comfortable legroom. Attentive crew."
Khuyết điểm: "Other airlines have more on demand entertainment."
Khuyết điểm: "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
Khuyết điểm: "food"
Ưu: "Food was good. Good leg room. Smooth flight."
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "Staff and service good"
Khuyết điểm: "777-300 plane business class very old and tired"
Ưu: "Boarding was quick as i've come to expect from DFW."
Khuyết điểm: "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Ưu: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
Khuyết điểm: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Ưu: "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
Ưu: "Good space between seats. Cleanest of the restroom. Nice crew service"
Ưu: "Excellent service, excellent seats and comfort . Good food"
Ưu: "Clean plane, very nice crew."
Khuyết điểm: "Flying coach is always cramped for a tall person!"
Ưu: "The service, more leg rooms and flight attendants were very friendly."
Ưu: "Customer service was really good"
Khuyết điểm: "The food always makes it hard to eat anything the next day."
Ưu: "Very nice airplane with new technology"
Khuyết điểm: "Nothing"
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
Khuyết điểm: "Why does the shorter of the two flights have more comfortable seats?"
Ưu: "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
Ưu: "Glad to make it to Japan safely and back in one piece"
Khuyết điểm: "Turbulence"
Ưu: "This was an AA flight.I never expect excellent service from AA."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
Ưu: "Very comfortable, good movie/entertainment choices, great crew"
Ưu: "Last minute accommodation for Muslim meal was awesome!"
Khuyết điểm: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
Ưu: "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
Khuyết điểm: "The seats felt very dated and uncomfortable. The entertainment options were very limited."
Ưu: "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
Khuyết điểm: "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
Ưu: "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
Khuyết điểm: "Nothing really."
Ưu: "the crews were very professional and caring. the food was the best of all so far"
Khuyết điểm: "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"
Ưu: "Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again."
Khuyết điểm: "There was nothing I didn't like about this airlines."
Ưu: "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
Khuyết điểm: "Nothing"
Ưu: "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
Ưu: "Good food and excellent service On time"
Khuyết điểm: "There are not much choices for movies News uses Japanese only"
Ưu: "Service was especially good. Very professional."
Khuyết điểm: "Nothing"
Ưu: "The cabin crew were very helpful and the food great. The aircraft was strict on keeping time."
Ưu: "The service, food, entertainment, everything was perfect. Thanks so much"
Ưu: "Good solid flight on a relatively comfortable plane"
Khuyết điểm: "Narita seems to have had delay problems as of late. What should have been a short flight was extended over 40 minutes on the runway. Not the airline's fault by any means, but I'd recommend looking for flights through Haneda if you're passing through Tokyo."
Ưu: "Flight was all good, entertainment is great."
Khuyết điểm: "It took an excessively long time for baggage to come out and the local staff was unapologetic. Well over an hour after going through immigration. The service in Narita was significantly better. I'm American and have come to accept poor service, but I can't understand why passengers must pay for a cart to carry their luggage - especially on international flights, before any opportunity to exchange currency. Surely the airlines have some say in this..."
Ưu: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
Excellent service and food onboard! Thank you, ANA!
Couldn’t get through Immigration on a tourist visa because didn’t have Affidavit of support certificate
Ưu: "The crew took care of us during a strange virus affected flight."
Ưu: "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
Ưu: "Excellent service from the cabin crew."
Khuyết điểm: "The Japanese (Washoku) breakfast was not as good as I expected."
Ưu: "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
Khuyết điểm: "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
Ưu: "Great experience all together"
Ưu: "The crew was very friendly and attentive. They look after the customers."
Khuyết điểm: "I can't think of anything that could have been better."
Ưu: "The crew was amazing. They were all very nice to us."
Khuyết điểm: "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
Khuyết điểm: "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."
Ưu: "Flight attendants were very nice"
Khuyết điểm: "Movies on board need upgrade"
Khuyết điểm: "Same as above"
Ưu: "Great service"
Khuyết điểm: "A bit warm"
Ưu: "Staff were amazing."
Khuyết điểm: "Nothing great experience!"
Ưu: "Excellent legroom. Very polite staff."
Khuyết điểm: "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
Ưu: "Good food. The seats were spacious enough. I used both the pillow and blanket provided. Lots of drinks were served keeping everyone hydrated. Enough staff to manage the needs of everyone."
Khuyết điểm: "How loud and aggressively the toilet flushes."
Khuyết điểm: "food"
Ưu: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
Ưu: "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
Khuyết điểm: "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
Ưu: "Service was excellent. Crew did not accept tip. Food could be better."
Ưu: "Nice smile and service. Food is good as well"
Khuyết điểm: "Arrived later than schedule"
Khuyết điểm: "Chose to fly directly across Pacific through multiple thunderstorms instead of routing through Alaska and Canada. Half of the flight was 4/5 level turbulence."
Ưu: "Very polite staff"
Khuyết điểm: "The curry made me sick and the movies were outdated."
Ưu: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Ưu: "A nice crew and service very friendly."
Khuyết điểm: "The transfer walking to long."
Ưu: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Khuyết điểm: "Seats in economy are a little uncomfortable, but to be expected."
Ưu: "Food and entertainment is great."
Khuyết điểm: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
Ưu: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "Enough room for relax, I love this one"
Khuyết điểm: "none"
Ưu: "Flight crew was friendly, quick to respond to questions, and very helpful. I was able to switch seats even though the flight was full. The food was fine but the menu for the return flight looked better still."
Khuyết điểm: "The flight was 100% full. I took a redeye flight hoping to sleep a bit on the plane but I ended up not sleeping much. I am happy to take ANA on my return flight, which is not redeye. Also I will be happy to fly ANA again, but I would not take a redeye flight on any airline unless I was in business or first class which I cannot reasonably afford at the moment."
Ưu: "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
Ưu: "Efficent, courteous and reliable."
Khuyết điểm: "Nothing in particular."
Ưu: "Food legroom service friendliness"
Khuyết điểm: "Could not view flight info on map"
Khuyết điểm: "Very nice services"
Khuyết điểm: "Very hard landing."
Ưu: "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
Khuyết điểm: "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."
Ưu: "Attendants are helpful and polite. There is actually leg room in economy section. And they were on time on all 4 legs we flew with them."
Ưu: "The food was excellent and the flight attendants were courteous and thoughtful."
Khuyết điểm: "I slept through a meal."
Ưu: "The service, the plane and even the food were all top notch."
Ưu: "ANA food and service is awesome"
Khuyết điểm: "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
Ưu: "Crew is always awesome on ANA flights"
Ưu: "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"
Boarding and In flight customer service
Movie choices were very limited and old
Excellent except a response of my email sent regarding a request for refund on basis medical emergency circumstances.
Khuyết điểm: "The crew at check in was really inconsiderate and has given us false information! Despite of what documents were required and submitted I was not allowed to board the plane."
Ưu: "Add snacks between the males"
Khuyết điểm: "Thank you"
Ưu: "Great Crew.. clean, new flight. Everything works."
Ưu: "attentive crews, clean toilets"
Khuyết điểm: "waited for 2 hours upon immigration clearance, not sure what was the issue. ground handling only updated there was a delay. baggage didn't get loaded onto carousel until 2 hours after landing. horrible"
Khuyết điểm: "My baggage got missing"
Khuyết điểm: "Good service and better than average let room and overall seat confirm, which is a big plus on long haul flights. Will definitely choose to fly Qatar again."
Ưu: "From new York to Doha flight seats are not that comfortable."
Khuyết điểm: "Again very impressed with Qatar Airways service on the board"
Ưu: "All crews are helpful especially to parents traveling with young kid."
Khuyết điểm: "More variety of food would be great"
Khuyết điểm: "Seat comfort"
Khuyết điểm: "All the food was terrible breakfast lunch and dinner I was sick from eating chicken I started vomiting as soon as I was on my way home , please serve better food , food tastes like factory junk , please offer cold drink and cold water or least ask if you would like ice, all the cups for the beverages was small, seating was very uncomfortable not enough room especially if you sitting next to a large person they kept elbow me and taking up my seating , I was so miserable on a 16 hours flight on Qatar to LAX , very bad experience , please do better, also staff was not friendly"
Khuyết điểm: "Need to improve wheel chair service at Doha."
Ưu: "Good service and a modern airplane"
Khuyết điểm: "The check in at JFK, too chaotic"
Ưu: "Phenomenal sericve Left my earbuds on the plane ther were returned before my next connection"
Khuyết điểm: "Service service The q suite the airport and more service"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Khuyết điểm: "food options exhausted pls tell ground catering to provide more food Plane was freezing on international flights and at 3:50am in the morning pls provide blankets to all"
Ưu: "The crew was FANTASTIC!! SO kind and helpful, and went out of their way the whole flight to assist us with anything and everything we needed! :)"
Ưu: "On time Very convenient price compared to other airlines"
Khuyết điểm: "Too crowded in in flight"
Ưu: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Khuyết điểm: "I enjoyed their meal and services wanted to be Oliver Twist"
Khuyết điểm: "Overall excellent"
Ưu: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Khuyết điểm: "WiFi"
Ưu: "great staff"
Khuyết điểm: "Some of the head phone are not working at all...."
Ưu: "Dedicated to customer service"
Ưu: "Best service ever from the crew. Flight on time."
Khuyết điểm: "Baghdad is still an armpit. Doha is very nice. Kuwait not so nice. Qatar airlines has the best service I have ever had in 35 years of air travel."
Ưu: "The Qatar Airways price."
Ưu: "Very friendly crew. Plenty of food and options. Always coming by with snacks, or towels, or drinks."
Khuyết điểm: "Seat width is always an issue in economy, but nothing unexpected."
Ưu: "Again amazing wonderful flight attendants!!! Excellent service!!! I'm sooo impressed!!! Great food!"
Khuyết điểm: "The electronics ban on US-bound flights was handled poorly in Doha, resulting in multiple passes through the security check for many passengers, including two in my party. It left a bad impression that lingered, unfortunately."
Ưu: "Space, food, service, handling"
Khuyết điểm: "That I could not and cannot retrieve my flight on the Qatar Airlines website."
Ưu: "Not crowded plane. Some fantastic flight attendants. Very helpful and dedicated to make customers happy and help us enjoy the flight"
Khuyết điểm: "Not very comfortable seating. A couple of not so friendly flight attendants. Crew on the ground in Doha not very attentive or cooperative"
Khuyết điểm: "Catering and seating. They ran out of food and drinks"
Ưu: "Much better knee space. Excellent flight, good service..."
Ưu: "Meeting me at the gate of the previous flight Driving me to the next gate all in a very hospitable atmosphere. Free sleeping pajamas Full food menu around the clock bed making service attention to detalis friendly air crew."
Khuyết điểm: "Wifi is for a limited time and hard to figure out. toliettes get too busy during at peak times."
Ưu: "Great personnels!!"
Khuyết điểm: "Overall nothing but great Service!!"
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "The crew, Sami and Juliana in particular, were absolutely amazing!"
Khuyết điểm: "Qatar Airways needs to abandon its draconian policies and disconnected, overy segregated procedures. Also, an allegedly five-star airline needs to upgrade aircraft which would make FlyDubai blush."
Ưu: "Cabin crew was pleasant and at least smiled."
Khuyết điểm: "Why was it necessary to have to queue to present your boarding pass to get into a sitting area only to have to queue again to actually board the plane? What was the point of having priority access with status with Qatar Airways as an economy passenger to get into the seating area only to have to wait for ALL other passengers to then board ahead of you onto the actual plane especially when they say they allow priority boarding for those with status on the airline?"
The only thing that was lacking had to do with the size of the jet. There was limited room in the small jet but it was fine for the short duration.
My Complimentary upgrade was greatly appreciated, and the staff were courteous, attentive and friendly.
Usual American mechanical issues. 3 hour delay, then boarded, sat at the gate for an hour, deplaned, boarded a new plane, waited another 30 minutes before take off.
AA had the flight attendants for this flight coming from an international flight. The flight ended up being an hour delayed bc of the flight attendants needing to go through customs. AA should be able to plan better. Once they arrived, all flight attendants seemed annoyed. A gentleman had to remind them on snacks, which they passed out as we started to land. The gate crew was also fairly rude and made fun of people frustrated the flight was so delayed for such an easily fixable reason.
Need better snacks. Just pretzels isn’t going to cut it.
Khuyết điểm: "The customer service desk!"
Khuyết điểm: "American is poorly prepared for day long delays."
Khuyết điểm: "It being on time"
Ưu: "The pilots and the team did a good job."
Khuyết điểm: "They changed my seat i paid For last minute and sat me in a small seat when i paid For extra leg room."
Ưu: "Everything was great"
Khuyết điểm: "The plane departed 1.5 hours late due to crew issues."
Ưu: "Staff was great. Very nice."
Khuyết điểm: "We were 2 hours late. Missed our rental car. Sat on the tarmac for a very long time with no information."
Ưu: "flight attendant excellent. Flight on time."
Khuyết điểm: "Seats too small tight uncomfortable. Boarding without a jetway uncomfortable."
Khuyết điểm: "Entertainment screen and WiFi both not working for entire flight"
Ưu: "The crew was really nice and I like the cookies"
Khuyết điểm: "."
Khuyết điểm: "Nothing"
Khuyết điểm: "I purchased a seat upgrade, so much more leg room and a relatively comfortable seat. No seat back TVs so bring your own entertainment."
Ưu: "Seats were not too cramped."
Khuyết điểm: "Wifi that actually worked."
Ưu: "Seat was good."
Khuyết điểm: "Paid extra for free booze, but they didn’t serve booze, except to first class of course. Saying the flight was so quick, they weren’t even getting it out."
Khuyết điểm: "Horrible service"
Ưu: "Once the flight began everything was fine"
Khuyết điểm: "The flight was delayed 3.5 hours without a solid reason being explained to the passengers"
Ưu: "Seat ok, crew was good and flight left right on time"
Khuyết điểm: "Just the entertainment need to have options"
Ưu: "great trip and crew"
Ưu: "Excellent crew"
Khuyết điểm: "Couldn’t. Ate, slept, woke, ate and landed. Too easy"
Khuyết điểm: "WiFi was weak...things were stolen out of my carry on checked at the gate in Charlotte...I had the only bag checked at the gate."
Khuyết điểm: "Gogo WiFi didn’t work"
Khuyết điểm: "Food was dreadful and plane was very cold and that was in first class"
Ưu: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
Ưu: "The crew was friendly and informative. They were very helpful. The"
Khuyết điểm: "The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot."
Khuyết điểm: "It was completely unclear where to check in, Staff extremly unfriendly. At the check in counter, on my question if we can get two seats at the aisle the lady immediatly shouted to me I have to pay 93 $ per seat. In the end she gave us two diffrent seats in diffrent rowes and in the middle. In the plane ,enough seats were free so we got what we wanted in the end. Service on board was excellent. The onground service was so terrible and mean, that I will most certainly not fly AA if possible"
Ưu: "We got there"
Khuyết điểm: "Seats"
Ưu: "Quick and easy"
Khuyết điểm: "N/A"
Ưu: "Good leg room"
Khuyết điểm: "5 plus hour flight and one movie as entertainment option shown on a tiny screen from cabin headliner. Like in the 1980’s. and do not forget your headphones or you will be buying some earbuds!"
Ưu: "We liked the extra legroom and the night time flight"
Ưu: "ON TIME AND VERY SMOOTH. EVEN EARLY! THANKS!"
Khuyết điểm: "Very high decibel high pitched noise from engines as we taxied to gate in PHL. VERY annoying. Lasted over 5 minutes. ALSO, i didnt need to print out own boarding passes. You could fix your website check in px."
Khuyết điểm: "it was not BA flight American Airlines. For a 6-hour cross-country flight, there was no entertainment of any kind. More than that, no blanket or a pillow was available which made the trip so much worse. Worst of all, the last 90 minutes of the flight all the toilets ran out of water so they can't even be flushed. First time I have ever come across such a problem. Absolutely terrible."
Ưu: "They were able to reschedule to another airline"
Khuyết điểm: "Flight was cancelled"
Ưu: "Shabby Cramped"
Khuyết điểm: "Cramped Uncomfortable"
Ưu: "GSP easy to navigate- easy option for WNC travelers"
Khuyết điểm: "Lots of turbulence."
Khuyết điểm: "Small, old plane. No drinks, snacks, or entertainment."
Ưu: "N/A flight was cancelled."
Khuyết điểm: "Flight was delayed and finally cancelled."
Ưu: "The free cookies were very good and the service was great the flight was smooth and quick"
Khuyết điểm: "The stewardesses were gossiping in the back of the plane and we could all hear their complaints about the new uniform policy. They did not seem very happy to be there and there was no in flight entertainment. A total bummer."
Ưu: "Pilots avoided turbulence for flight."
Khuyết điểm: "Music reception was very poor on flight. had trouble accessing Wifi."
Khuyết điểm: "No space in the overhead bin for my section because they were filled with bags that were much bigger than carryon size."
Khuyết điểm: "3 hours late."
Ưu: "very smooth, ontime ride.. kool"
Khuyết điểm: "everything was ok"