Khuyết điểm: "Onboarding time"
Khuyết điểm: "Excellent service over all."
Ưu: "Crew was accommodating, seat space for economy was generous and comfortable for a 2hr flight."
Khuyết điểm: "Luggage allowance for economy is only one check-in bag, as opposed to most airlines these days, which give two check-in bags. For the price paid (almost $300) for a return trip to Yangon from HCMC, this is expensive -- and I booked over a month in advance. Should be offering more leverage."
Khuyết điểm: "It’s satisfying everytime I fly with VietnamAirlines. Except that a kid behind me kicked my seat nonstop. Literally, nonstop!"
Ưu: "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
Ưu: "The cabin crew were very pleasant."
Khuyết điểm: "The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute."
Ưu: "Food was the only good part"
Khuyết điểm: "The crew was rude, no blankets, no entertainment. Overall was not good"
Khuyết điểm: "Allowing the boarding of business class passengers before economy class passengers."
Ưu: "Got a good seat (aisle in exit row--I'm 6'2") without asking for anything special. Adequate meal even though the flight was only 2.5 hours."
Khuyết điểm: "I could not check in online."
Ưu: "plane was new and captain was professional"
Khuyết điểm: "plane was badly late and the boarding process was poorly coordinated"
Ưu: "On time service and crew service"
Khuyết điểm: "Improvement to entertainment and food selection"
Ưu: "The entire flight was pleasurable. The crew was outstanding."
Khuyết điểm: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
Ưu: "This plane is in much better shape than the last one."
Khuyết điểm: "Flight delays seem to be a common thing with VN airlines"
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Nuce crew and gentleness"
Khuyết điểm: "Entertainment but we know it’s a plane restriction"
Ưu: "The crew were not visible and didn't offer any assistance"
Khuyết điểm: "An offer of a snack as we paid a high price for the econom y flight"
Khuyết điểm: "Reservation online"
Ưu: "Flight team were friendly and efficient."
Khuyết điểm: "Delayed take off."
Khuyết điểm: "Delayed by almost 2 hours."
Khuyết điểm: "Nil"
Ưu: "Comfy seats and blankets! Left and arrived on time."
Khuyết điểm: "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
Ưu: "From check in to final arrivals this was a smooth and faultless flight. Too short for food or entertainment but everything was perfect. All booked through Kayak."
Khuyết điểm: "Nothing!"
Ưu: "It got me to my destination"
Khuyết điểm: "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."
Ưu: "I arrived on time."
Khuyết điểm: "The food was horrid and the entertainment system was sub mediocre at st best."
Ưu: "Overall, this is a short trip. Everything is ok."
Ưu: "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
Khuyết điểm: "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"
Ưu: "The Premium Economy section is relatively small, and quiet. At check-in, I was attributed a window seat, and the section was fully packed. The company went out of its way to give me an aisle seat. A window seat would have resulted in a badly hurting elbow. The seats in Economy Premium are OK, nice pitch and width : 2+4+2, instead of 3+3+3 in Economy."
Khuyết điểm: "The seats in Economy Premium have a foot-rest, that is badly designed and badly kept. Nothing to do with the kind they have in Business class. Push the button, it will spring up. This is OK for short people with short legs, like average Vietnamese customers. It is a pain for taller people with longer legs. It takes a lot of strength to push the footrest into its former position. In my seat, two attendants came to my help and could not do it. Something apparently was broken. I spent 13 miserable hours without being able to find a comfortable position for my legs. I strongly suggest to Vietnam Airlines get rid of the footrests altogether, or find an easy-to-manage model."
Khuyết điểm: "Old plane. Mediocre food"
Ưu: "The A-321 was a bit worn but that was expected. Cabin crew were quite nice and the meal was excellent. I’ve traveled in both economy and business class and both are much nicer than domestic flying in the USA. I highly recommend Vietnam Airlines"
Khuyết điểm: "Nothing"
Ưu: "Extra leg room in the emergency row. Plane was not packed with people so easy on and off. This was a flight from HCMC to Hong Kong And we were then going to get our bags in HKG and recheck them to SFO. BUT since Vietnam air and Cathay are connected we were able to check our bags all the way to SFO!!'"
Khuyết điểm: "Food was average"
Ưu: "Comfortable seats, but that was about it. Just ok."
Khuyết điểm: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."
Ưu: "Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration."
Khuyết điểm: "As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized."
Ưu: "The leg room is one of the best in economy class. At six feet tall, I was able to stretch my legs and not have my knees against the seat in front of us. The personal entertainment console worked perfectly with clear picture and sound, though the free headphones were uncomfortable. Boarding crew allowed us to cut in line since we had a 2 year old. Very appreciative for that, and appreciative for their sternness with those customers who were trying to slip in in front of us."
Khuyết điểm: "Crew on board came across as a little unfriendly, though professional seriousness might have been mistaken as annoyance. The food was passable, but definitely not quality. Sufficient amount of beverage was served."
Ưu: "Early check in was not a problem and baggage check in weight is great and not paying for it."
Khuyết điểm: "This flight seems more and more every time we take an econo flight which, should be cheaper then what you get for pricing. No fluff flight only I can see the different is the baggage weight you can take is only the extra. Seem we stayed on the tar mac for a while flying out and flying in Ho Chi which, the air movement in the cabin was not that great at all and little stuffy and warm. One thing leaving out of Term 3 at Singapore if you go thru Immegration and want to eat the food is not great all and stay away from Burger King and for the 3rd time got sick again! Worst Burger Jiont in the World ever! From no soda, the chicken nuggets tasting like fish, and the Burgees did not taste like burger very sickening! Thier are a rip-off to still wanted everyone to pay full price for the a meal and without no drink and pay extra for water and wanted people to pay for ice. Burger King Co. really need to take hard look at this Joint for very bad foods serving people and getting them sick and ripping people off with money. Seats are small and compact and the seat belt for the airline is small for a bigger person and not meaning over weight."
Ưu: "The crew was nice, boarding was easy"
Khuyết điểm: "No entertainment and the business class seat doesn't lay flat all the way."
Ưu: "Vietnam Airlines super and on time all five flights"
Ưu: "Excellent service and on time performance. Very intelligent personnel."
Khuyết điểm: "However, snack was one of the worst I've had in 50 +years of flying."
Ưu: "The food was good."
Khuyết điểm: "The airbus ventilation is terrible. The pilot was weaving up and down to much."
Ưu: "Flight left exactly on time and arrived 10 minutes early."
Khuyết điểm: "Leg room very poor on this flight. Very short flight so no food or entertainment."
Ưu: "Ease of travel was fantastic"
Ưu: "The Air France business lounge that Vietnam Airlines use in CDG Airport was excellent. Lots of space a good selection of food. The airline staff where all wonderful and food on the plane was delicious. I like the sleeping pods. Very private and comfortable."
Khuyết điểm: "I would like a few more recent English movie choices."
Ưu: "Managed to take off close to scheduled time despite inclement weather. Offered disposable raincoats for passengers for transfer from tarmac bus to plane. Staff are always polite and courteous."
Khuyết điểm: "Ran out of chicken and only had fish. Not a fan of fish. Was offered "chicken or fish" but when I selected chicken there was none!!! Not a fan of the bus transfer."
Ưu: "fast meal service after take-off"
Khuyết điểm: "seafood pasta was only noodles & clams."
Ưu: "Very professional in the way they approach the business. Everyone is well trained. The crews English is surprisingly good. As a handicapped passenger they have the whole wheelchair routine down pat. I like this airline. The food is marginal and on the 1.5 hour flight I would discontinue food service. I even like the exterior color of the aircraft."
Khuyết điểm: "For a regional carrier. There is nothing to criticize"
Ưu: "I am handicapped and the ground and plane staff could not have been more attentive. Unlike other airlines they kept me informed of when I was to board and deplane. The flight is short and food was unnecessary. I think I was the only one one board that did not eat."
Khuyết điểm: "A good airline that is not confused about their market or customer base. No complaints"
Ưu: "Did not have food so can't commen. This airline reminds me of Cathay pacific I really liked it. I have down Vietnam airlines several times Good English and on time. They know how to deal with people in wheelchair. I will fly every time I can"
Ưu: "On time, staff pleasant."
Khuyết điểm: "Airport lines at check in, security and immigration could go faster! Everyone shoukd allow 3 hours."
Ưu: "Flight on time. Food OK."
Khuyết điểm: "Nothing"
Khuyết điểm: "The AC was broken... It was like hell..."