Crew was good. Indian vegetarian meal was horrible.
Kayak will not refund tickets for my traveler who’s passport had time issue. Never again kayak
Crew were too focused on being efficient and forgot how to relax and be nice. They march up and down, bark out commands at people but say "please" and "thank you". Words don't make up for the tone and the way they do things.
Smooth flight. Communications were good. Food quality was so-so.
Food was tired and tasteless. In past, pre COVID, out of Singapore, in-flight food was fresh and tasty.
The flight attendants are very professional and attentive. They care about the safety of every passengers all the time. I like the very organized way of getting passengers to board the plane by showing the label - economy class and business class clearly. The taste of the food can be improved. Perhaps more varieties and something more authentic.
My seat did not lean back. It was so uncomfortable. This needs to be checked prior to flight especially very long one.
Everything good accept food not good
The checkin staff at Delhi Airport was very rude. Instead of solving the problem they started shouting. Also there was no one to pick helpline of Singapore Airlines. Must avoid Singapore Airlines if you have another options.
Ưu: "Best in the world, as always."
Ưu: "Crew were amazing and great entertainment"
Khuyết điểm: "Boarding could be better"
Ưu: "Friendly service and not a super crowded plane."
Khuyết điểm: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Khuyết điểm: "Seats after 1st hr, will feel uncomfortable"
Ưu: "Arrived on time."
Khuyết điểm: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Ưu: "Seats were good"
Khuyết điểm: "Food could have been better"
Ưu: "Yes the SQ802 and sQ807 was excellent"
Khuyết điểm: "Returning flight food short be better SQ807"
Khuyết điểm: "Seat space could be wider for working"
Khuyết điểm: "Delays"
Ưu: "Got bumped to Business Class"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Ưu: "They were polite."
Khuyết điểm: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Ưu: "Very attentive and super awesome crew."
Khuyết điểm: "Nothing"
Khuyết điểm: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Ưu: "Efficient, comfortable."
Ưu: "Entertainment system"
Khuyết điểm: "Uncomfortable seats with no space, arrival at last gate"
Ưu: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Khuyết điểm: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Ưu: "Great service"
Khuyết điểm: "Nil"
Ưu: "But I got to take Qatar airline and the service was great"
Khuyết điểm: "Almost missed the flight, havent noticed the passengers in prior"
Ưu: "The food is very good in economy. Large screen tv gor movies and games."
Khuyết điểm: "all was good, nothing bad"
Khuyết điểm: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Ưu: "I liked there was an opportunity to bid on an upgrade"
Khuyết điểm: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
Ưu: "crew was very polite and cheerful."
Ưu: "The hot towels twice during the flight was great"
Khuyết điểm: "Really just the food"
Khuyết điểm: "Flight was returned from tarmac and delayed for more than 7 hours. No accommodation was provided, even for people with young kids. 15$ coupon was provided interested, are you serious?"
Ưu: "Vegeterian breakfast was good thou ."
Khuyết điểm: "When I asked for non veg Indian breakfast it was over. And there were not much passengers also in flight ."
Ưu: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Ưu: "Great price"
Khuyết điểm: "Food is not good"
Ưu: "Professionalism and friendliness of crew"
Khuyết điểm: "Seat not great for my length even though it was business class"
Ưu: "Crew was very attentive and professional"
Khuyết điểm: "Return flight the movies were the same as three weeks earlier."
Ưu: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Khuyết điểm: "Wish the food could have been better and the choice for dessert wider."
Ưu: "Friendly and approachable"
Ưu: "Check in and boarding were flawless. The flight left about one hour late. The seats in coach are getting smaller and smaller. I got an aisle seat to have a little extra room (I'm 6'1") only to get hit big time by the food cart (they did apologize). The food was plentiful, but mediocre at best. The flight attendants were working hard, but we're abrupt and tired. Overall, I have three stars, when in the past, flying SA was always a five star experience. It got me back home though. :)"
Ưu: "The crew is really the only thing making the flight enjoyable."
Khuyết điểm: "SQ800/805 are operated with "old" 777-200. The cabin is definitely not up to the Singapore Airlines standard. The IFE in particular is showing a very poor screen. And the food was, as frequently on SQ, below average."
Ưu: "The food was great!"
Khuyết điểm: "The announcements coming from the boarding crew were not clear or hardly under stable."
Khuyết điểm: "the gates the time intervals and the connections..."
Ưu: "Extremely polite flight crew"
Khuyết điểm: "-The food was pretty bad -The movie sound quality was bad, and the subtitles didn't work -Not much leg room"
Ưu: "I like your new entertainment devices and big screen"
Khuyết điểm: "the number of movies is a little bit less. the category of videos is not clear."
The quality of Qatar airways has dropped significantly compared to 2019. Same flight (origin, destination). For an economy flight I was blown away in 2019 by their attention to the traveler and details to make it comfortable. In 2022 it is just like any other airways herding “people”.
I was so happy and at ease with the crew 100 %the best ever
The flight doesn’t have usb ports to charge or no wifi. Looks really old aircraft. Didn’t feel safe
Exceptional in every sphere of flight services the best in the world 🌎🌎🌎
I had an exchange ticket from Qatar airways, which meant I had the boarding pass for the Alaska airways flight. It took 40 minutes to get me and another passenger onto the flight because it didn’t have us listed as a passenger on the flight.
Ưu: "i was told i miss my flight by 5 min and and they told me they wil book mw next flight and gave me a phone number when i called the ph9ne number i was given they asked ms 1400$ more and that was for a week latter flight when i asked for atleast refund or flight cridet they dniede me and wasnt even want talk to me."
Khuyết điểm: "make it right by giving me my flight cdidet oroney back aince i was dnied."
Ưu: "Good crew. Nice flight. Newer equipment."
Khuyết điểm: "The transfer process was a little burdensome."
Khuyết điểm: "Good"
Ưu: "Crew very hospitable and friendly."
Khuyết điểm: "Food was mediocre quality."
Ưu: "Food selection. However, the snacks need to be readily available on long flights."
Khuyết điểm: "Entertainment is lacking behind other international carriers"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "Crew was amazing and food was Delicious as compare to other airlines."
Khuyết điểm: "There should be add more variety for toddler food/breakfast.As they served the same food which is for adult. Most of the time we saw Babies were not eaten the spice food....some cookies,cake,pastries etc should also be there as secondary option for choosy toddler."
Khuyết điểm: "The check in at Denpasar is horrible. The airport services are very inefficient."
Ưu: "The Crew were excellent, friendly, professional and attentative."
Khuyết điểm: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."
Ưu: "The seats are comfortable; food is good."
Khuyết điểm: "Our luggage hasn't arrived due to the short layover and due to the feact that the first leg plane was late."
Ưu: "Much better than average meals"
Khuyết điểm: "more cell phone charging stations at the airport"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Plenty of beverage service and food was very good."
Khuyết điểm: "The other passengers were often rude and uncivilized. I guess Qatar couldn’t do anything about this."
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "Behavior of the crews"
Khuyết điểm: "Not enough leg room"
Ưu: "Nice,clean, efficient"
Khuyết điểm: "The movie selection was not the best. There were a lot of choices but not that many newer popular ones"
Khuyết điểm: "Lost baggage maybe in Rome airport Conbecting flight qatar to vueling was worst"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Khuyết điểm: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Ưu: "Flight services"
Khuyết điểm: "We were supposed to fly on 04/04/18 but our Flight was cancelled due to technical problem"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "nothing"
Ưu: "see above"
Khuyết điểm: "see above"
Ưu: "The friendly hosting of the crew and the clean and tidy of everything the food was delicious hot and cean"
Khuyết điểm: "The alcoholic drinks on the craft had to be banned for sack of God"
Khuyết điểm: "Crew nice alway take care customer"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Seats are comfortable with sufficient leg space and overall ambience of the cabin."
Khuyết điểm: "I pre ordered Hindu meal. The meal selection by the airline was same from Karachi-Doha and Doha-Chicago. There was no choice of menu in the meal on such a long flight. Moreover taste of offered food was not satisfactory."
Khuyết điểm: "No consistency with hand luggage. My companions and I were held to strict weight limits. Others were getting on with three and four bags."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Wonderful services"
Khuyết điểm: "Nothing bad to say"
Ưu: "Like the friendly Crew ..."
Khuyết điểm: "Food"
Khuyết điểm: "I had to ask for wine to 3 different hostess's"
Ưu: "Comfortable wide seats, good service"
Ưu: "Great service"
Khuyết điểm: "Seat comfort"
Ưu: "After long takeoff delay, made up most of time to land less delayed. Bagge arrived more quickly than I EVER experienced a Hamad Airport."
Khuyết điểm: "Boarding started very late so we knew takeoff would be delayed. Flight attendant woke me up from sleep to ask if I wanted breakfast."
Ưu: "The staff was good and food as well had a great trip"
Khuyết điểm: "They didnt let me sit with my family and my seats were changed twice after i was checked in without notifying me. I have anxiety issues and it was really hard"
I booked the air tickets through Kayak for traveling to India. I wasn't sure how to tackle the ticket booking process but it was so much easy with the Kayak , Surprisingly I even found the Indian branch of Kayak which I used for the domestic travel. All in all , it's most convenient site to use here as well as abroad. I will definitely use Kayak for my future travels.
Not all crew memebers behavior was good .
Liked the flight both ways. The return flight Crew (DUBai to NY) could be bit more friendlier/courteous, May be it’s just the way they communicate.
It was an okay experience. It felt like crew were doing their jobs, rather than treating the passengers as customers. Food was just average. nothing special which will influence me to prefer emirates to other airlines. Thankfully no delays.
Emirates airlines does not inform there passengers of the required documents even at there counter in the start of the trip tell they don’t allow you to take your flight to the final destination. After that they say it’s not there Problem and you have to sort it out. Emirates is one of the worst airlines you can travel with.
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Ưu: "Amazing crew. Seats comfortable"
Ưu: "Good food and comfortable seats"
Khuyết điểm: "Boarding was confused and disorganized, but that seems to be a common problem with ground staff at all Indian airports"
Ưu: "The crew were very friendly and accommodating."
Khuyết điểm: "Most long flights giveaway a personal kit. They didn't."
Khuyết điểm: "Seating"
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "Easy to check in, outstanding crew!"
Khuyết điểm: "Old, old, old plane! :("
Ưu: "Business class makes the entire trip much more comfortable."
Khuyết điểm: "no negatives"
Ưu: "Jumbo jet plane was fantastic."
Khuyết điểm: "None for now"
Ưu: "I always love traveli ng eith Emirates. Great service. They are punctual. Good entertainment system. Comfortable flights and service overall."
Ưu: "Comfort level was below expected for Emirates today, because the flight was very packed. I didn’t get the ability to choose or change my seat while checking in online and checking in at the counter and was not able to change out of a middle seat. We also took off 1hr + after the original departure time."
Khuyết điểm: "Not sure why I wasn’t able to change my seat during check-in, this is usually standard. Other than that, the flight was fine."
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Khuyết điểm: "There should be no classes. All seats should be sleeper seats,"
Ưu: "Great customer service"
Ưu: "I definitely love Emirates' use of the A380 as it is more spacious and therefore offers a more comfortable ride. It also helps that their cabin crew were accommodating and the services offered onboard were good."
Ưu: "One of the best economy flights I've taken."
Ưu: "Everything is really amazing about UAE, service, amenities, entertainment options, leg room."
Khuyết điểm: "Before the plan even took off for our 14+ hour flight I could tell the seat was uncomfortable, and it was going to be an issue. I don't know why this would be overlooked, as everything else was best in class, but it made for a fairly uncomfortable experience."
Ưu: "Crew made the flight a pleasant time dispute the 13 hours in the air. Good service, Good food and reasonably comfortable accommodations."
Khuyết điểm: "The entertainment system needs some updating - kept freezing and needed to rebooted to continue watching. Wouldn't normally care but with all that time captured in air you need it to work."
Ưu: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Khuyết điểm: "crew service"
Khuyết điểm: "Had to wait 5 hrs to get my boarding pass"
Ưu: "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
Khuyết điểm: "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."
Ưu: "All are good."
Khuyết điểm: "Served vegetarian, I am very happy."
Khuyết điểm: "From Dubai to London was very cold in the plane"
Khuyết điểm: "The planes were older and for both flight my seats had problems reclining."
Ưu: "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
Khuyết điểm: "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."
Khuyết điểm: "Broken seat, little leg room...A380 is a much better plane than the airbus."
Ưu: "I liked the food and entertainment only."
Khuyết điểm: "I was surprised when i got on the plane because i always hear great thinhs about the Emirates airplanes, this one was very low quality airplane, and for a long distance flights the flight must have been a better one."
Khuyết điểm: "Didn't have a good experience in Kenya, not with flight but at the airport. Went through hell. They need to improve on their customer service. I am quite sure I am entitled to bring whatever I want as long as it's legal . But there's lots of corruption and they will mess up your reputation. But at the end of the day they want me to bribe them. I was Really upset."
Ưu: "the flight was on time"
Ưu: "COMFORT AND FRINDLY CREW"
Ưu: "Usual suspects. Emirates does a lot right! Consistent product, and has been over the years it serves the Addis route."
Khuyết điểm: "I hate how more often than not ADD flight do not get bridges so you have to deal with Dubai's stifling heat."
Ưu: "Every thing was ok.but not excellent"
Khuyết điểm: "Specially for getting down from the plane we had to use stairs that is not good specially for senior citizens."
Khuyết điểm: "we were delayed by 3 hours and missed our next flight to seattle, emirates did nothing to help us catch our next flight, even though it sat on the tarmac for 30 minutes while we were denied entry to the gate."
Ưu: "food and drink selection and quality very good. The service and attention paid to children is outstanding. Very much appreciated."
Khuyết điểm: "I did not use much of the entertainment other than radio/music so can not really rate."
Ưu: "The crew was very nice and professional. I want to hightlight the exceptional quality of the meal served"
Ưu: "Dubai was fun."
Khuyết điểm: "The food wasn't very good. Not very heathy. More fruit and veg please. I don't like that the flight attendants close the curtain for first class disembarking. Seemed pretty childish and snobby."
Ưu: "Efficiency and friendly crew"
Khuyết điểm: "Food and the seats were not cleaned properly as well as well as the safety instruction booklets were dirty."
Ưu: "A380 is really comfortable even in economy and choice for entertainment is great"
Khuyết điểm: "Crew are great during standard service runs such as meal / drinks but outside of assigned duties trying to get their attention is almost impossible as the are busy chatting. Pressed the cabin crew call button and took over 15 mins for someone to respond (and only after I caught someone's attention walking past - for the second time, the first person took my request then never reappeared). This despite at least 8 crew members walking past me."
Ưu: "On time."
Khuyết điểm: "Food is so bad The crews they didn't helps also I ordered to change my food he ignored me and the seat is not comfort."
Ưu: "Crew v good"
Khuyết điểm: "Food .. Fish undercooked ... Aircraft bit dated"
Ưu: "Very few passengers on the plane allowing to use more space than normal"
Khuyết điểm: "Shaking air over India for multiple hours which wasn't too pleasant but not the fault of the airline"
Khuyết điểm: "food"
Khuyết điểm: "Had some problems with the touch screen entertainment system which meant I was somewhat limited in the program's I could view. Other passengers seemed to have a similar problem. Did not speak to crew member as i did not realize at the time that others had a problem. Thought it was just an issue for me."
Khuyết điểm: "Filthy bathrooms. Food service slow and erratic. Too hot."
I enjoyed my flight experience with the crew, food and entertainment. Unfortunately I sat beside an obnoxious passenger and should have asked to be moved.
Flight from Istanbul to Toronto was delayed which made me miss my flight to Vancouver. No one is willing to pay for my hotel accommodation.
Khuyết điểm: "everything."
Ưu: "Everything was perfect"
Khuyết điểm: "nothing, all was perfect"
Ưu: "Great service! Very safe flight!"
Khuyết điểm: "Warmer food, maybe... but safety was great."
Ưu: "Fligh on time."
Khuyết điểm: "The food on board."
Ưu: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Khuyết điểm: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
Ưu: "Comfort Entertainment Friendly Staff"
Khuyết điểm: "N/A"
Ưu: "Good Food. Polite treatment of Customers. Good Luggage allowance Lots of "little extras.""
Khuyết điểm: "Very cramped seats. Very slow boarding. Needed to wait at 4 different security checks when transferring from one TAF plane to another -- after 2 security checks/waits for 1st TAF plane."
Ưu: "Nice service & people"
Khuyết điểm: "I didn’t like The flight from Istanbul to Amman they changed my seat and put me next to a baby that throw up all over and I couldn’t have one minute of peace all flight long"
Ưu: "I was lucky enough to have a whole row to myself. Otherwise, it would be the regular cramped seating arrangement that is on all airlines."
Khuyết điểm: "Need More premier economy seats"
Khuyết điểm: "The process to get into the plane at Istambul was horrendous. It took forever to process the passengers."
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "Food was very good, and staff friendly and helpful. They had drinks and sandwiches/onigiri on offer at the galley areas entire trip, only did not come to offer them very often. Entertainment systems were great."
Khuyết điểm: "Boarding was orderly but a bit long. In general very well managed."
Ưu: "great food! competent crew. all efficient and good."
Khuyết điểm: "an extra beverage service in the middle of the flight would be nice, but that's okay."
Ưu: "The food was decent and they seem to want to please."
Khuyết điểm: "I always try to avoid the airline because they keep the cabins so uncomfortably hot. No matter how many clothes you take off or complain it is like a Turkish bath. It is torture."
Ưu: "Crew and in flight meal and refreshment services were great."
Ưu: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Khuyết điểm: "Eight hours waiting for a connecting flight at Istanbul airport."
Ưu: "They tried to put us with other planes. They weren't successful"
Khuyết điểm: "They canceled our first flight ( not knowing the reason)from then our trip been ruined, going and coming. We had to buy a return tickets ourselves to get back to Portland. Not happy with them at all. Never were able to go with our original flights."
Ưu: "As usually, the crew, good, entertainment, and comfort were all marvelous."
Khuyết điểm: "The boarding process was slower than normal though it seemed out of control of the Turkish Airlines staff."
Ưu: "customer service, food, entertainement."
Khuyết điểm: "small seats"
Khuyết điểm: "We passed through 5 layers of security and still had a security threat on the airplane. After re-searching everyones bags and seats we finally departed 2.5 hours late. If there is a threat take everyone OFF the airplane. Nobody wanted to be there for the search. Pull us off and bring the dogs on"
Ưu: "We were fed and offered drinks, given blankets, pillows and complimentary travel kits, issues with flight changes and other questions were answered quickly, ticketing was a breeze, the flight crew was extremely courteous, and flying back with my electronics was covered with professional care of my equipment and certainty that I wouldn't miss my flight."
Ưu: "Great service and polite staff."
Khuyết điểm: "Didn't make any announcements as the time was getting closer to board. Passengers had to hover around counter and strain to hear. It all worked out well, though!"
Ưu: "Food and service were fine, plenty of movie choices on the screen, nice goody bag with slippers, ear plugs, eye mask, etc . . ."
Khuyết điểm: "Turkish Airlines website is the worst I've ever used. Embarrassingly bad, really."
Ưu: "Although flight left a little late, it arrived ahead of schedule. Planes have been upgraded with better entertainment and are more comfortable."
Khuyết điểm: "Online checkin was challenging since I had to find out my Istanbul address. Also, first 2-3 hours of flight were very rough & we didn't get any water (very important for long flights) until we had been on the plane for 3 hours."
Ưu: "On time"
Khuyết điểm: "Nothing"
Khuyết điểm: "Why this difference between India to Istanbul and Istanbul to New York flights?!!!!"
Ưu: "Turkish crew members are usually very friendly."
Ưu: "Onboarding, crew attention, lounge access"
Khuyết điểm: "Food was even better in Turkish Airlines before."
Ưu: "Food was fine and entertainment system was great. Watched movies the whole way. We arrived 1 hour early."
Khuyết điểm: "I was pulled aside for extra security. That was fine but there were a few other passengers that should have been pulled over for extra security besides me. It took an extra 20 minutes for me to board the plane because of this and when I arrived to my seat an Arab woman was sitting in my place and refused to move to the middle seat. She said she could not and would not sit next to a man who was sitting on the other side. If this is a problem from the start, there should be a way to choose a seat according to gender. The stewardess found me another place in front of this woman who kicked my seat the whole way. She even argued with the stewardess about putting her suitcase above her in the rack and security was almost called. There should be something included in the flight information program about being polite to other passengers."
Ưu: "on time, good boarding"
Khuyết điểm: "Small space in new planes, water not freely available, limited movie selection, ear plugs are bad"
Ưu: "I found the physical environment very comfortable, clean , a young dynamic crew who were very attentive and helpful"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Great crew, pleasant fligt"
Ưu: "The service, the wine, the staff."
Khuyết điểm: "The food tasted bland. Wasn't bad, but bland."
Ưu: "Professional and helpful crew, clean airplane."
Khuyết điểm: "Flights was late, no information was given as to when the flight would board or the reason the flight was late."
Ưu: "I loved the bendable headrests. Olives and cheeses are different airplane food and really nice. Plentiful blankets and pillows."
Khuyết điểm: "They didn't have any child-sized headphones available for my daughter."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Khuyết điểm: "Nothing is bad as every detail from the flight was awesome"
Khuyết điểm: "We had two separate tickets: Istanbul-Odessa-Istanbul and Brunei-Singapore-Istanbul-Singapore-Brunei. Turkish Airlines refused to check our luggage to final destination, so we had to go out in Istanbul, take our luggage and do check in for SIA flight to Singapore. We were lucky that flight from Odessa arrived in time and we had one hour to do so."
Ưu: "Decent food. Good service. Great media access for international flights."
Khuyết điểm: "Nothing to knock down"
Ưu: "The food on Turkish Airlines is fantastic, and the crew are exceptionally polite. Actually the best meals I've eaten on an airplane."
Khuyết điểm: "On my flight from Istambul to NYC I was told I had been given an aisle seat but in fact I got the middle of the middle. If there were no aisle seats left, it would have been better if the person had just told me that, rather than saying I had an aisle seat, and I found out later. It was very distressing because I have diverticulitis, which is a serious stomach complaint, which means I need to be able to get to the loo! I felt that they could have been more understanding about this."
Ưu: "good food, nice attendants, comfortable seats, good pillows, useful toiletries bag provided,"
Khuyết điểm: "no wifi"
Khuyết điểm: "The air bus that we flew on from Rome to Istanbul was not as comfortable as the plane we were on for the leg from Istanbul to Chicago."
Ưu: "Attention, service, flight."
Ưu: "Cabin crew was courteous though they couldn't fix the issues."
Khuyết điểm: "My seat would not recline. Some mechanical problem. Only beef meals were available, no chicken."
Food was garbage. Entertainment choices are very limited.
It was fine. No food nor entertainment since flight was short
A pre historical 747-400 in which the entertainment systems were not working. Service is what all India leg of flight of all foreign aircraft. Hopefully, TATA will turn around Air India soon. After paying the airfare needn’t be treated as second class citizen.
Im not going to nj my new route for tomorrow is chikagow
The cabin crew was excellent, efficient and professional. Some were knowledgeable in the passengers mother tongue, and addressed them in that language, a nice extra touch. Entertainment good, the plane kept clean. The food is the weak point: I have been flying Lufthansa quite a bit, and notice that their meals across the Atlantic invariably default to pasta. This summer, I flew both Air Canada and Lufthansa on different overseas flights. The food in Air Canada was better! That did not used to be the case a few years ago.
I will never fly with them again. Boarding experience was awful, food was awful, entertainment system did not work throughout the whole flight, the people in the airport were terrible especially in security
I was not able to take the return trip back to Boston as scheduled. The first part was the flight from Warsaw to Munich with the departure time 1:15 pm on July 24. When I arrived at Chopin airport in Warsaw I learned that the departure time was changed to 9:15 am. I have not received any notification about the change of the departure time. I had to change my travel plans which could have been easily avoided if I were informed about the change. I used to have respect for the excellent service Lufthansa was providing. Lufthansa proved not to be the same reliable air line anymore. Lufthansa also managed to lose my suitcase. Very disappointed with the level of Lufthansa service.
Nothing and will never fly again with this airline
flight delay and close connection was stressful-luggage did not arrive with me-hopefully will be delivered today
Better rapport with passengers in business class. Food that was served in economy class is now served in business class. Not the level of business class food. Economy class passengers should be getting snacks and drinks like they did before. Put back the pride in Croatia Airlines. I'm Croatian and I was always proud of our flights. Now quality is lower. Staff was nice, some more then others. Lufthansa flights have nice choice of drinks, but this time food was a bit basic. Well, that can happen. Hopefully next time there will be better choice of food. Staff was ok, not great. One flight attendant was amazing. Business class top quality, although she wasn't even assigned to business.
Ưu: "La atención de la tripulación es la mejor que he visto. El servicio de alimentación es muy bueno."
Ưu: "Flight was on time"
Khuyết điểm: "Very rude crew, I asked for water and I was told to get and help myself"
Ưu: "Very smooth flight. Everything was perfect."
Khuyết điểm: "Did my check-in 24 hours before to make sure I would have an aisle seat ... Lufthansa changed my seat at last minute to a window seat!!! What a poor customer experience."
Khuyết điểm: "Nothing"
Ưu: "good crew ok food for airline"
Khuyết điểm: "despite an outrageous price we had problems registering our luggage economy light never heard of it"
Ưu: "Clean and comfortable airplane"
Khuyết điểm: "Entertainment wasn’t working the entire flight"
Khuyết điểm: "Lufthansa’s needs to get their staffing act together. It took 1 1/4 hrs to check in due to insufficient staff & then once on board the flight it was announced there was no food available due to staffing shortages"
Ưu: "Crew seem competent, airplane was fairly clean and not too old, food not awful, ac outlets in economy, headphones not the worst."
Khuyết điểm: "I hate that there's no free checked bag anymore! Two mile walk with heavy bag in Frankfurt. Provide carts in FRA! Crowded: seat pitch small, seats narrow, flight totally full, toilets filthy by the end. IFE: English options boring (German options not subtitled), touch screen not responsive."
Khuyết điểm: "Highly recommended for efficiency"
Ưu: "Nice entertainment selection"
Khuyết điểm: "Too many snacks, food was low quality, flight was delayed with no reason given,"
Ưu: "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Khuyết điểm: "Flight was over an hour late and no compensation from the airlines."
Ưu: "On time with good service."
Khuyết điểm: "Food - barely edible as usual. Economy seats seem to be getting tighter and with little leg room."
Khuyết điểm: "Boarding was a free for all. My seat was near the front of the plane but the crew directed me to enter at the back of the plane. There were people entering from both the front and the back, meaning people were stuck trying to get past each other in the tight aisle. It was difficult to find space in the overhead compartments for carryon luggage due to people bringing too much stuff - the crew should have stepped in and helped. The food was a bad chicken sandwich with condiments that I could not eat."
Khuyết điểm: "Lost my luggage . I am in Madrid with no luggage."
Khuyết điểm: "we didn't make it. None existent communication."
Khuyết điểm: "Flight delayed because of a late/lost family, then made us late for connecting flight."
Ưu: "Nice staff"
Khuyết điểm: "A little too warm for me."
Ưu: "Boarding, seat and crew"
Khuyết điểm: "Movies selection and audio offers"
Ưu: "Comfortable seating so it was easy to sleep. It was a night flight and I spent most of this flight, eating dinner and breakfast and sleeping. Great cabin attendants who accommodated every need without being requested."
Khuyết điểm: "The check in and boarding at Logan airport was horrendous. The gate attendants didn't provide the same quality of attention and information that the inflight crew did."
Khuyết điểm: "Expect to pay $85 euro for a carry on bag that they will ask you to check in. This is our returning trip with the same set of bags for the round trip to Paris. At the gate we were asked to check in the other carry on bag which we bought right before the trip making sure it fit the new small size req. Still that was put into check-in. We ended up with no carry on luggages with us boarded. Only to find quite a lot of bags that are much bigger than ours were allowed to be in the cabin."
Ưu: "On time all the time"
Khuyết điểm: "Food getting worse year after year."
Ưu: "They held the gate for us as we got there about 14 minutes before departure."
Ưu: "Good food; comfortable seats; not a full flight, so plenty of space to move comfortably. I appreciated the restroom configuration which did not impede movement between seats (in the lower deck). Service was generally agreeable."
Khuyết điểm: "The flight attendants were cordial, but a little grumpy at times. This may have just been a skewed impression because of language barrier. There really was nothing to complain about."
Khuyết điểm: "Their silly 8 kg weight limit for carry on baggage was a surprise and really not consistently enforced. Couldn't go through the one pass customs line adding more than an hour to that part of my trip. Crew couldn't answer questions about dairy in the food."
Khuyết điểm: "Delay"
Ưu: "comfort, crew"
Khuyết điểm: "long delay which made me miss my connecting flight, poor choice of on-board entertainment"
Khuyết điểm: "Frankfurt airport chaos Lyon customs downstairs in arrivals checkin upstairs so they can't view your items if you are claiming tax back. Clever French move. Obviously happens a lot"
Ưu: "service was excellent, food was good, flight crew very pleasant."
Ưu: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Khuyết điểm: "Delay time should be posted accordingly at the gate."
Ưu: "Flight was cancelled due to pilot strike."
Ưu: "The food, the crew, the cleanness"
Khuyết điểm: "N/A"
Ưu: "Clean large toilets. enough of them so you need not wait. toilet area large so you can walk around. Crew friendly and always anticipating our needs. I liked the hot towels handed out twice during flight. Also the 2 delicious hot meals and snack. The captain didn't turn on seat belt sign at all; others turn it on after 3 or 4 seconds of slight turbulence and leave it on for the next 30 minutes even when it is smooth after that."
Khuyết điểm: "nothing"
Ưu: "Snacks and drinks were provided even though the flight lasted about an hour."
Ưu: "The crew and the food"
Khuyết điểm: "nothing"
Ưu: "On time. Great flight attendants and food"
Khuyết điểm: "Not much space in the seat. The short flight had more legroom"
Ưu: "Flight attendants, movies"
Ưu: "Your services and email updates were some of the best in the business."
Khuyết điểm: "Your website is the least friendly we have EVER encountered."
Ưu: "Food was terrible"
Khuyết điểm: "Toilets were not clean"
Ưu: "smooth flight, on time, professional and helpful, caring service"