Đánh giá của du khách
Điểm đánh giá chung
7,4
Tốt
Dựa trên 4.166 đánh giá
Lên máy bay
7,6
Thư thái
7,3
Phi hành đoàn
8,2
Thư giãn, giải trí
6,9
Thức ăn
7,1
Tìm các chuyến bay giá rẻ trên Air France
Khứ hồi
Phổ thông
Thông tin của Air France
| Mã IATA | AF |
|---|---|
| Tuyến đường | 454 |
| Tuyến bay hàng đầu | Nice Côte d'Azur tới Paris Orly |
| Sân bay được khai thác | 176 |
| Sân bay hàng đầu | Paris Charles de Gaulle |
Đánh giá gần đây
Điểm đánh giá của du khách
331
302
202
119
70
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2,0
Ưu: The crew is nice
Khuyết điểm: No respect of distancing the seats ; all the seats were occupied. No wifi
đánh giá từ
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4,0
Ưu: Feel like reacist Company
Khuyết điểm: I didnt like the treatment of the crew.
đánh giá từ
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10,0
Ưu: La ponctualité.
Khuyết điểm: Variété des boissons proposées.
đánh giá từ
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2,0
Ưu: Poor
Khuyết điểm: Poor
đánh giá từ
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7,6
Khuyết điểm: The food was not as usual.
đánh giá từ
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8,5
Ưu: Seats ok. Crew is super. Drinks offered
Khuyết điểm: Nothing, AF rocks
đánh giá từ
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5,0
Ưu: El entretenimiento
Khuyết điểm: Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas
đánh giá từ
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6,6
Ưu: Clean plane , good crew ,
Khuyết điểm: they didn't load my baggage from flight 1 to 2
đánh giá từ
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10,0
Ưu: Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!
đánh giá từ
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5,0
Ưu: Easy boarding, entertainment
Khuyết điểm: Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future.
đánh giá từ
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4,6
Ưu: Nice crew
Khuyết điểm: Not loose my luggage:)
đánh giá từ
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10,0
Ưu: Yeah Everything well organized
Khuyết điểm: I believe so
đánh giá từ
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10,0
Ưu: Crew are the best!
đánh giá từ
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3,0
Khuyết điểm: Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre.
đánh giá từ
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3,0
Khuyết điểm: Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.
đánh giá từ
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7,0
Khuyết điểm: There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy.
đánh giá từ
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6,3
Ưu: The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris.
Khuyết điểm: There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight.
đánh giá từ
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9,0
Khuyết điểm: J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€
đánh giá từ
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9,6
Ưu: I loved the different features on the screen and the excellent. Customer service on this flights
Khuyết điểm: The space on the seat.
đánh giá từ
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9,3
Ưu: I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature.
Khuyết điểm: The seat could have been much better as far as reclining and space. Overall I loved the flight.
đánh giá từ
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10,0
Ưu: How great everyone was and smooth sailing.
Khuyết điểm: Made sure the flight was not over booked.
đánh giá từ
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7,0
Ưu: It was a decent train ride.
Khuyết điểm: Stating it’s a train from the beginning and not having to go from one train station to another.
đánh giá từ
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3,2
Ưu: There is a nothing to mention that was memorable or comfortable.
Khuyết điểm: I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future.
đánh giá từ
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6,0
Khuyết điểm: The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value.
đánh giá từ
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7,0
Ưu: Good aircraft, good service, on time, eventless
Khuyết điểm: There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better.
đánh giá từ
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10,0
Ưu: The crew was astounding
đánh giá từ
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6,0
Khuyết điểm: Entertainment system was not working on all seats
đánh giá từ
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4,5
Ưu: Punctual
Khuyết điểm: They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size
đánh giá từ
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2,0
Ưu: Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.
Khuyết điểm: Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.
đánh giá từ
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9,3
Ưu: I
đánh giá từ
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10,0
Khuyết điểm: Short and sweet
đánh giá từ
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8,0
Khuyết điểm: food
đánh giá từ
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8,5
Ưu: The seat was really comfortable and I was able to sleep the whole flight with no disturbance
Khuyết điểm: N/A
đánh giá từ
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10,0
Ưu: The crew was perfect
Khuyết điểm: No wi fi on the plane.
đánh giá từ
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2,3
Khuyết điểm: This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better.
đánh giá từ
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10,0
Ưu: The rest area
Khuyết điểm: The airport was cold and it should be warmer
đánh giá từ
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2,0
Khuyết điểm: Flight was delayed for 4+ hours
đánh giá từ
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6,0
Ưu: The crew and the food were great!
Khuyết điểm: The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices.
đánh giá từ
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6,3
Ưu: More leg room
Khuyết điểm: Space
đánh giá từ
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2,8
Khuyết điểm: Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family.
đánh giá từ
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6,3
Ưu: Crew were very good.
Khuyết điểm: No vegan food available.
đánh giá từ
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8,0
Ưu: The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful.
Khuyết điểm: Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat.
đánh giá từ
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8,0
Ưu: Very friendly crew
Khuyết điểm: In-flight system had some errors
đánh giá từ
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8,3
Ưu: Great and friendly crew
Khuyết điểm: In-flight system had some problems and seats seemed a bit uncomfortable
đánh giá từ
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2,0
Ưu: The sear was messy they didn't clean it it was full of pieces of bread.
Khuyết điểm: boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart.
đánh giá từ
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8,0
Khuyết điểm: I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!
đánh giá từ
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7,3
Khuyết điểm: Staff Curtsy and overall gestures!!
đánh giá từ
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4,0
Ưu: The crew was OK, but nothing special.
Khuyết điểm: Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :(
đánh giá từ
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9,0
Khuyết điểm: Delay in take off 45 min!!!!
đánh giá từ
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2,0
Khuyết điểm: I not get to go my flight, I couldn't get reimbursement
đánh giá từ
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10,0
Ưu: Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it.
Khuyết điểm: Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++
đánh giá từ
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9,0
Ưu: The crew was great
Khuyết điểm: 1-2 +cms leg space
đánh giá từ
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4,3
Khuyết điểm: Seat recline was broken- wouldn’t hold position.
đánh giá từ
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3,0
Ưu: n/a
Khuyết điểm: The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came.
đánh giá từ
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3,3
Ưu: n/a
Khuyết điểm: The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came.
đánh giá từ
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9,2
Khuyết điểm: I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare
đánh giá từ
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2,0
Ưu: Na
Khuyết điểm: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.
đánh giá từ
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2,0
Ưu: Nothing
Khuyết điểm: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.
đánh giá từ
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8,3
Ưu: Cops is always a good reason to flight
Khuyết điểm: They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there.
đánh giá từ
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6,0
Khuyết điểm: 2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing
đánh giá từ
Tình trạng chuyến bay
Air France Bản đồ đường bay
Sân bay hàng đầu khai thác bởi Air France
- Sân bay Paris Charles de Gaulle (CDG)
- Sân bay Paris Orly (ORY)
- Sân bay Tu-lu-dơ Blagnac (TLS)
- Sân bay Nice Côte d'Azur (NCE)
- Sân bay Mác-xây (MRS)
- Sân bay Lyon Lyon-Saint Exupéry (LYS)
- Sân bay Am-xtéc-đam Schiphol (AMS)
- Sân bay Boóc-đô (BOD)
- Sân bay Geneva Geneve-Cointrin (GVA)
- Sân bay Ma-đrít Barajas (MAD)
- Sân bay Bác-xê-lô-na Barcelona-El Prat (BCN)
- Sân bay Nantes Atlantique (NTE)
- Sân bay Rome Fiumicino (FCO)
- Sân bay London Heathrow (LHR)
- Sân bay New York John F Kennedy Intl (JFK)
Air France thông tin liên hệ
- AF Mã IATA
- +84 24 38 25 3 48 4 Gọi điện
- airfrance.vn Truy cập
Chính sách huỷ của Air France
Do tình hình dịch coronavirus (COVID-19) biến đổi, Air France sẽ theo đó mà tiếp tục cập nhật các chính sách của mình. Vui lòng liên hệ trực tiếp với Air France để biết thông tin chi tiết về các mức phí huỷ đặt. Bạn có thể tìm thấy thông tin cập nhật nhất về các chính sách của Air France tại đây: Khuyến cáo du lịch & chính sách củaAir France
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