Food service and attendants were great. I was in seat 41K which is a smaller seat and in a 2 seat row, I should have been made aware of this.
Choice of movies were limited
They wouldn’t let me board because Japan changed their entry policies and I did not get notified. Had to wait another day, pay rebooking fees and miss my family that I haven’t seen in 4 months. TERRIBLE!!
Ưu: "The crew was very professional and courteous; inflight meal was quite good and the prearrival snack of a tuna sandwich was one of the best I have ever had."
Khuyết điểm: "The flight had some occasional bumpy spots but that is not ANA's fault. The landing was kind of like a violent shock and the plane seemed to slide a little sideways but everything was fine."
Ưu: "Crew service is good!"
Khuyết điểm: "The seat is really cramp and tight!!"
Khuyết điểm: "Nothing."
Ưu: "Clean plane and comfortable seats."
Khuyết điểm: "Complementary snack to go with free beverage."
Khuyết điểm: "add low carb meal option please!"
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Ưu: "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
Khuyết điểm: "Less delays"
Ưu: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
Khuyết điểm: "Good"
Khuyết điểm: "Old man next to me couldn’t keep his arm on his side."
Ưu: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
Ưu: "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"
Khuyết điểm: "It was a short hopper so didn't mind much. I actually slept on this plane."
Ưu: "Everything was just perfect"
Ưu: "Staff were very helpful and the food was good."
Khuyết điểm: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Ưu: "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
Khuyết điểm: "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
Ưu: "comfortable seats"
Khuyết điểm: "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."
Ưu: "Their service"
Khuyết điểm: "Foods"
Ưu: "Very efficient"
Khuyết điểm: "Food was not good"
Ưu: "crew and food was great"
Khuyết điểm: "seat cushion was a bit on the dead side."
Ưu: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!"
Ưu: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Khuyết điểm: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."
Ưu: "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
Khuyết điểm: "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
Ưu: "Nice short flight. Houston is easy to navigate. Staff were friendly."
Khuyết điểm: "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
Khuyết điểm: "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
Ưu: "The attendants are all courteous and respectful."
Ưu: "Staff are super kind."
Khuyết điểm: "---"
Ưu: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Khuyết điểm: "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
Ưu: "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
Khuyết điểm: "I'd like greater variety in food choices"
Ưu: "The leg space and the comfortable chair"
Khuyết điểm: "The crew they hardly speak English but its ok"
Ưu: "Generous for portions. Crew were awesome. The interface was easy and had lots of options"
Khuyết điểm: "Main food dish was combinations of flavors I would never put together. Lack of leg room."
Khuyết điểm: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Ưu: "Almost everything was good"
Khuyết điểm: "Check in was complicated."
Ưu: "Wonderful leg room for the flight, great selection of movies, wonderful staff, food is excellent, bathroom clean and large for airplane. Truly this was a fantastic experience"
Khuyết điểm: "Nothing, they did run out of my breakfast food choice but the other choice ended up being great so Can't complain...."
Ưu: "very comfy, great ground handling crew"
Khuyết điểm: "none"
Ưu: "All the Japanese food are delicious! The crew are polite and nice"
Khuyết điểm: "I suppose, not enough variety of American movie. In my opinion"
Ưu: "Efficient, courteous crews,"
Khuyết điểm: "Luggage check-in referred to United Airline was refused.JetBlue checked luggage to final destination efficiently."
Ưu: "Great service, excellent and curteous. Clean cabin"
Khuyết điểm: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
Ưu: "Service was amazing."
Khuyết điểm: "Nothing."
Ưu: "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
Khuyết điểm: "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."
Ưu: "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
Khuyết điểm: "Nothing, really."
Ưu: "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."
Ưu: "Cabin crews are efficient and very polite. Film selection is fine."
Khuyết điểm: "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."
Ưu: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Khuyết điểm: "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
Only 2 meals on a 16 hrs flight and they had few option for food and drink. Qty was not sufficient
My seat wasn’t comfortable enough even though I paid for it. Seafood menu wasn’t good. I was left hungry throughout my flight because I cannot eat a lot of stuff :( overall it was a pleasant flight. Passengers are pretty well behaved and less noisy compared to Cathay Pacific. There are no toilet seat papers.
Flight attendants perfect as always. Business class checked bag took 45 minutes to arrive.
Ưu: "Best in the world, as always."
Ưu: "The whole Business experience on SQ"
Khuyết điểm: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me."
Ưu: "Clean cabin and good service"
Khuyết điểm: "Not every body is doing extra miles to make customer happy"
Ưu: "Friendly staff. Both two meals were awesome."
Khuyết điểm: "Already done."
Ưu: "Crew was attentive."
Khuyết điểm: "The entertainment was rather limited."
Ưu: "Crew were great. Flight was not full."
Khuyết điểm: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Ưu: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Khuyết điểm: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Khuyết điểm: "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
Khuyết điểm: "Seat space could be wider for working"
Khuyết điểm: "Very cramped. Worst leg of the journey"
Ưu: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Khuyết điểm: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Ưu: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Khuyết điểm: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Khuyết điểm: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Ưu: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Khuyết điểm: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
Ưu: "Excellent service, made a very long flight very pleasant and enjoyable."
Ưu: "Service was excellent, always with a smile."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "(Previous PE comparisons: Turkish AL, Air NZ, SAS) Ease of check-in, on-time dep/arr, crew attention and responsiveness, seating within the range to be expected of this class."
Khuyết điểm: "Plane condition: Cosmetic plastic panel below monitor and seat back pocket on Seat 31E fell off when foot rest was lowered; had previously been secured by adhesive tape. Panel removed by crew. In-flight entertainment system: Persistent intermittent loss of sound while listening to movie or TV program. Food: Tried to use "Book the Cook" feature touted by Singapore's website. Was unable to get on site for that purpose. The last try a message appeared (late September) that site was being "rebuilt." On the flight, there was no menu of choices; we were offered 3 vaguely worded choices which boiled down to beef, chicken or vegetables. Those appeared in not particularly appetizing forms and combinations--P.S., we like east and southeast Asian cooking and had just spent 3 weeks in Japan. Failure to provide information about possible delays due to WRG deplaning location at LAX: Although we are frequent fliers to and from LAX, we'd never heard of the WRG. It would have been helpful if the crew had informed us upon arrival that there could possibly be a wait on the plane as buses were used to transport us approximately 1/2 mile to TBIT. Generally: We chose Singapore because of its reputation for excellence. Belying the name of the class, both Turkish AL and Air NZ treated Premium Economy passengers as "junior" business class. Singapore treated us as coach with a roomier cabin and seating pitch."
Ưu: "Great service and very very comfy"
Ưu: "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"
Ưu: "Short flight"
Khuyết điểm: "N/A"
Ưu: "The lunch and dinner menu was excellent"
Khuyết điểm: "more bathrooms."
Ưu: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Ưu: "All of services, food, Language, clean air even so beautiful ~~"
Khuyết điểm: "So nice and beautiful wearing also food is very good"
Ưu: "The cabin crew was great."
Khuyết điểm: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Ưu: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Ưu: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Khuyết điểm: "It was a 17 hour flight, but they made it bearable."
Ưu: "Not much"
Khuyết điểm: "Not as good as they were once"
Ưu: "Finally an airline that loads from the back to the front. Makes sense to me"
Ưu: "Crew very good as was entertainments system"
Khuyết điểm: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Ưu: "The service, kind and pleasant."
Ưu: "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
Ưu: "Friendly crew, efficient boarding"
Khuyết điểm: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
Ưu: "All went great"
Khuyết điểm: "I liked all - end to end excellent service"
Ưu: "The comfort and food plus drinks."
Khuyết điểm: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Ưu: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Ưu: "Amazing plane and crew!"
Khuyết điểm: "Nothing."
Ưu: "For as long 14 hour journey they sure make it comfortable."
Ưu: "The SIA crew is the most gentle and careful I have ever encountered."
Khuyết điểm: "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
Khuyết điểm: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Ưu: "I have never encountered nicer more professional staff. They always had smiles and seemed to really enjoy their jobs. I always tell friends if they have a chance to fly Singapore Airlines to do it. They won't regret it. Especially on long flights."
Khuyết điểm: "I was in economy class but I would have liked more leg room. My knees where hurting from having little leg room."
Ưu: "The food. The nice crew members. The comfortability and service. The tech and entertainment available."
The flight staff were polite, seats were comfortable, and we reached our destinations on time. This was my first time traveling first class since the pandemic. The difference in service was dramatic and made me seriously regret having paid three times more for a first class ticket. Specifically No Sky Cap lounge - One of the main reasons I traveled first class was to use the Sky Cap lounge since we were going to have to wait for our flight for several hours at PDX. PDX Sky Cap would not allow us to enter as first class passengers. The receptionist said we needed to have their American Express Card. Further the Las Vegas Sky Cap lounge is permanently closed. Food - Our first flight was early in the morning, so I thought no need to grab breakfast in the airport, I'm traveling first class. The only food we were served or offered between LAS and PDX was Biscoff cookies. Our return trip was the same. Seems the days of being served a hot meal in first class are long gone.
Ưu: "Crew and service was amazing"
Khuyết điểm: "Paid $28 for internet and it didn’t work"
Ưu: "Good services in anticipating our next leg"
Ưu: "Went very smoothly. Very comfortable."
Khuyết điểm: "Can't think of anything."
Khuyết điểm: "On time flight"
Ưu: "Plane was clean & modern"
Khuyết điểm: "More leg room"
Ưu: "Pilot explained the flight path and landmarks along the way. Crew was friendly to us and welcomed our baby onboard before many other pax boarded."
Khuyết điểm: "Seats were narrow and I’m not a big guy. 6’0”. 185."
Ưu: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Khuyết điểm: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Ưu: "In flight service was fast and well organized. The dinner was very good. Flight was turbulent free and no isues."
Khuyết điểm: "The plane was at the gate but it took over an hour for international inspection and a long time for the plane to be cleaned."
Ưu: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Khuyết điểm: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Ưu: "Crew was great"
Khuyết điểm: "Hot in the plane and the landing was uncomfortable"
Khuyết điểm: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Ưu: "great trip and crew"
Ưu: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Ưu: "The crew members were excellent and efficient. Europe was fabulous."
Khuyết điểm: "9+ hours in the air is never fun when you're in economy class: humans have gotten bigger as airline seats grow smaller."
Ưu: "I was moved to an end Seat, as I was in constant leg pain."
Khuyết điểm: "I was zitting against my Neighbor as the Seats are so narrow."
Ưu: "Flight was quiet and comfortable."
Khuyết điểm: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Khuyết điểm: "I was placed on an earlier flight as soon as I arrived at the Portland airport. The flight was full, there was no room for my bag in the overhead bins. The bag was checked, not to just Seattle but all the way to Venice. Well, surprise, surprise, the bag was lost on the way to Venice. KLM does not allow enough time in Amsterdam for luggage to make a connecting flight."
Ưu: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Ưu: "Every Delta employee that we encountered was professional and pleasant"
Ưu: "The service was excellent."
Khuyết điểm: "No leg room"
Ưu: "On time, free beer , good price"
Khuyết điểm: "No movie, no charging telephone"
Khuyết điểm: "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"
Ưu: "ATL based crew was great. Exit row extra room as promised"
Khuyết điểm: "Cheese snack purchased was not up to par. Grapes soft, almonds mealy and cheese dried out. Disappointing. New faster Wi-Fi was intermittent at best. Down for long stretches."
Khuyết điểm: "Leg room"
Khuyết điểm: "Gate attendant was extraordinarily rude"
Ưu: "really great service, arrived early, as good as it gets."
Ưu: "Better seats"
Khuyết điểm: "The seats"
Ưu: "Crew were good, flight on time, free drinks"
Khuyết điểm: "Nothing"
Khuyết điểm: "TSA Pre-check info not loaded on flight from LAX to PDX."
Ưu: "Typical flight, all went well. Special services picked me up at the plane."
Khuyết điểm: "Condition of the airplane"
Ưu: "in economy class"
Khuyết điểm: "very hard seats with not enough legroom."
Ưu: "Friendliness of the staff"
Khuyết điểm: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Ưu: "Getting to the correct destination."
Khuyết điểm: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Khuyết điểm: "Seating has gotten WAY too tight. Will not do that again ... discomfort, inability to even stretch a little bit caused painful nerve flare?"
Ưu: "Smooth flight; informative crew"
Ưu: "Kindness and politeness, on time lots of explaining"
Khuyết điểm: "Beyond seat space all was perfect"
Ưu: "Crew was wonderful"
Khuyết điểm: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Ưu: "Delta has a good business product. The entertainment system was good. The food was good."
Khuyết điểm: "The business class crew struck me as distracted and putout to be there."
Khuyết điểm: "Snacks if possible"
Khuyết điểm: "I chose my seats when I purchased tickets thru Expedia. Then for some reason Delta wouldn't allow me to keep my seats and I had to have them assigned at boarding. Why? What causes this? I was stuck in the back of the small jet from Minneapolis to Cwa when there were a few open seats in the middle. Disappointed. I won't be choosing Delta in the future!"
Ưu: "I trusted Delta to take of my clients; Delta usually did. Rather, the employees of Delta did. Now when I travel, I prefer Delta (when they aren't too much more economically). Let me change that to I used to prefer Delta, because the times, they are achanging. My home airport is Atlanta, I'm usually traveling to Seattle or Portland; Delta is king in those routes. There's more flight time options, and the entertainment available is better."
Khuyết điểm: "Here's where the picky comes in. I downloaded the 'Go Go" wifi app beforehand. When I tried to connect I received a message that it wasn't available on my routes. Why couldn't they tell me that it might not work on my routes before they took my money? Further, why wasn't it available? It's not like I was going on a multi city/country trip, this was Atlanta to Portland non-stop. Then there's the 'Premier Seating". I opted for it on my outbound flight and received TSA Pre Check. I didn't buy the seating coming back; I did not receive TSA Pre Check. Coincidence? My fare was more than Alaska Airlines was offering it for, I paid for the wifi that didn't work, and in order to avoid the back of the plane, you must pay. So, I guess I'll be going to Alaska Airlines. They don't have as many flights, but I don't feel dinged for more money every time I turn around."
Ưu: "Long flight but smooth despite delays"
Khuyết điểm: "Delayed by 2.5 hours."
Khuyết điểm: "Flight was delayed due to weather. That is understandable. However the crew was not helpful in sharing any information with customers about changes to connecting flights. Much time was wasted and I had to reschedule my flight. The staff members that booked my hotel and my new flight were short and brief and not very helpful or accommodating or informative. Overall I didn’t not feel like a welcomed guest and I do not feel enough compensation was offered for such an inconvenience. Not being able to have my bag overnight was a hassle. I had no clean clothes and had to throw out my contacts because I had no solution. I also couldn’t use the meal voucher they gave me because everywhere in the airport was closed by that time. No stipend was given for toiletries or food delivery. Very unimpressed."
Ưu: "Very accommodating crew as we were traveling with my elderly grandmother."
Khuyết điểm: "Nothing really"
Khuyết điểm: "Decaf tea"
Ưu: "Flight was mostly smooth."
Khuyết điểm: "Flight crew announcements were too loud and too frequent. Landing at PHL was unusually rough."
Khuyết điểm: "Nothing"
Ưu: "Crew seemed friendly and considerate"
Khuyết điểm: "Flight from SLT was delayed by weather, so our flight left almost one hour late."
Ưu: "The crew did a great job."
Khuyết điểm: "Seating is very uncomfortable."
Khuyết điểm: "Flight had a/c that didn’t cool - everyone was incredibly hot and complaining. Flight delayed for an hour and a half with no reason."
Ưu: "amazing seat and awesome crew couldn't ask for more"
Ưu: "Arrived early with great service which is most important when flying."
Khuyết điểm: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Khuyết điểm: "Bigger seat"
Ưu: "The most cramped seats ever"
Khuyết điểm: "Had to take shuttle to other side of airport which took over an hour. Very very poor experience. Also, Seats had no room pull down table."
Khuyết điểm: "The flight crew from PDX to CLT were not very customer service friendly. I was quite underimpressed."
Ưu: "Landed safely and on time. Crew was nice."
Khuyết điểm: "Cramped. Older plane missing USB plugs. Entertainment requires an app. Bathroom door still has ashtray. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person."
Ưu: "Everything was ok."
Khuyết điểm: "very little service"
Ưu: "Crew is very nice, we were on time and baggage didn't get lost for once."
Khuyết điểm: "Seats are simply too tight, not enough space for carry-on, and boarding procedures are a joke."
Ưu: "The crew was nice and so was the American Airlines customer service office in Phoenix"
Khuyết điểm: "I didn’t like the male and female check in people in Portland. They sat there and watched me for an hour not telling me I could not use cash to check in my luggage at the gate after they told me it was double the amount to check it in at the gate. The sight u use on the boarding pass u download on the phone is not clear. It says baggage fee +$25.00. I thought it was 25.00 till the women in Phoenix showed me the + sign. She said “it is confusing”. I did not buy the ticket because it was for an unexpected funeral of my sister. My other sister did so I didn’t see all the stuff from Travelocity. After telling me it would be $50.00 the check in male and female at the gate saw me sitting there for an hour and never told me I couldn’t pay cash. By the time it was boarding time if a nice woman did not offer to use her credit card and I have her the $50 cash I would have missed my flight. The manager at the gate in Portland even told me I would miss my flight. The two check in staff at the gate said “well we didn’t know you only had cash” and they weren’t even concerned that I was going to miss my flight. It would of been nice of them to tell me this when I sat there for an hour after they told me They we’re doubling the price. I would of had time to go back through security, only pay $25.00 and the other nice passenger would have not had to use her credit card. Very rude and poor service especially after a sad occasion of burying your sister!"
Khuyết điểm: "Flights from PDX to BOS cancelled. Rerouted to PHX. All flights out of BOS, DC, Philly cancelled. I missed my Habitat for Humanity trip, not getting any refunds on flights or hotels. Out thousands and no one is helping me."
Ưu: "A nice uneventful trip"
Khuyết điểm: "Seats smaller than before."
Ưu: "Flight was one time. Flight crew was also polite and attentive."
Khuyết điểm: "Plane was more cramped than the flight to Portland, even though both planes were 737's."
Ưu: "Overall solid flight"
Ưu: "Nice flight once we finally boarded!"
Khuyết điểm: "Flight was late causing me to run for my connecting international flight in LAX."
Ưu: "Entertainment Captain Food"
Ưu: "Nice clean plane prompt w drinks and food great attendants"
Khuyết điểm: "Nothing. All was excellent"
Ưu: "I liked the inflight entertainment."
Khuyết điểm: "The flight attendants going down the middle aisle and bumping me as I had an aisle seat."
Ưu: "Entertainment and meals"
Khuyết điểm: "Crew could of been friendlier"
Ưu: "Very efficient crew. Pleasant enough"
Khuyết điểm: "Bumpy flight, obviously not something that could be helped (tho the pilot came on and said he was hoping to find a smoother altitude, greatly appreciate him trying!)"
Ưu: "The in flight entertainment was perfect, new, and relevant. I also had an empty seat between myself and another passenger so my legs weren't as cramped."
Ưu: "Ticket agents at all airports were helpful and very considerate."
Khuyết điểm: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
Khuyết điểm: "Due to mechanical issues our 8am flight kept getting delayed in 30 minute increments until around 9:45 when the front desk attendants told us the necessary part had to be driven from Seattle and wouldn't be available until noon, and that their was no certainty the part would work, and that we should make other arrangements. So we did, but their earliest we could get us into Chicago was 9:30pm (original arrival was 2pm). We booked the arrangements only to find out that our original flight took off at 10:55 and American didn't even attempt to contact us. The cherry on top was that our flight (which was indirect through SFO) got delayed and we're now going to miss our connection in SFO. So currently looking at 10:30pm arrival in Chicago."
Ưu: "The crew is caring and attentive. AA is upgrading all their planes and the individual monitors so you can watch and/or listen to any entertainment you wants. Plane left on time and arrive early, making transfer less stressful."
Khuyết điểm: "Nothing."
Khuyết điểm: "Nothing"
Ưu: "Entertainment and great beverage options"
Ưu: "The switch up w amaerican air Can't find flight for check in no one is on the phone over night. Finally figured out the prob. Did like amer air And all the shuttling. Chaos"
Ưu: "The flight attendants were super nice. The flight went smoothly."
Khuyết điểm: "Let's get some tvs on the backs of the seats!"
Khuyết điểm: "I used to fly with American Airlines a lot more and every time the staff somehow finds a way to be rude and ruin my day so I try to avoid this airline. On this particular flight it was the very rude asian flight attendant that really set the mood. The attitude of the staff really makes or breaks the experience and it seems like American Airlines doesnt care about the quality of thier employees"
Ưu: "I like that they had a TV show showing at no extra cost"
Khuyết điểm: "The seats were so uncomfortable, I've been on planes before but after an hours I couldn't get comfortable at all."
Ưu: "From getting called stupid by Linda B in the phl airport bc I used the first class check-in computers vs the regular ones, then she says "what you can't spell"? After I asked for her name, what a horrible overall experience from American airline s. Won't ever fly your airline again. I'll pay more money to avoid your company.."
Khuyết điểm: "Zero entertainment on flighta out to weSr coast. Plane was very hot during red eye coming back."
Khuyết điểm: "Ticket agent would not let me pay for up grade was first flight for me to fly with my wife she sat in first class while I was at the back of the plane!! And there was a seat available for me in first class he just wouldn't let me have it I would not recommend American to any one"
Khuyết điểm: "Numerous delays and disappointments. Two delays before boarding. Another long delay after boarding waiting for paperwork to be completed. Long taxi period. Waited over half hour for baggage claim conveyor to start rolling."
Ưu: "The in flight attendants were very helpful. They never got upset with anyone when I got walked passed my seat while boarding and had traffic backed up while boarding.Such a pleasant flight. I would rather fly American Airlines than spirit, United."
Khuyết điểm: "The only thing I can say I didn't like was the vents did not blow the air condition hard enough. .."
Khuyết điểm: "Flight was delayed"
Ưu: "The flight, attendants, timeliness"
Khuyết điểm: "Unable to check in unless paying extra for only available seats. At DFW was scolded for nit checkibg in sooner and was assigned "the last seat" because of overbooking. Same today trying to check in JAN to DFW. Must pay extra or wait untill get to airport.Reserved months ago. Assign seat upon reservation!"
Ưu: "Friendly staff, great service, and how since it was a night flight the lights were off."
Khuyết điểm: "There was nothing I didnt like"
The staff in Gander were wonderful. The seats are too small and I’m 150lbs and so uncomfortable,that needs to change.
Absolutely no food on the flight that you didn’t have to pay for. And only small snacks if you wanted to pay. Plane was dirty. Bathroom garbage was full and I was the first one in there. No paper towels and garbage on the floor. Attendants just standing around talking. No leg room, late boarding
When we reach Montreal there was no ground crew to unload the luggage from plane and no information broadcast to explain why there was a three hour delay for picking up our luggage. There luggage area was jam packed with luggage for the last three days of flights. I understand stand it is a difficult time for flying But there was only one person at the lost or delayed luggage and the line was about 100 deep. It would have helped if there woul be an announcement that the next shift arrived at midnight and the luggage would be delayed by three hours
Ưu: "Crew is great!"
Khuyết điểm: "Delay"
Ưu: "The meals and the consistent drink service was great"
Ưu: "Flight was on time and clean."
Khuyết điểm: "They missed by special meal once."
Ưu: "Friendly staff"
Khuyết điểm: "Flight was delayed 2 hrs"
Khuyết điểm: "meal"
Ưu: "the entertainment and food was good"
Khuyết điểm: "our flight attendants were mostly absent -- the other side of the aisle had much more attentive attendants"
Khuyết điểm: "Freezing in the cabin that morning."
Ưu: "Very good on time, comfortable."
Ưu: "The flight was average. Small plane, short flight, no food or beverage service. Pretty average and nothing to complain about."
Khuyết điểm: "The food. Skip the cup of noodles."
Ưu: "Great value for the money, friendly staff."
Khuyết điểm: "No notification of 2 hour delay. Missed connection with 2 wrong rebooking on departed flight. No ticket to clear customs and no Air Canada help to rebook correctly."
Ưu: "I loved the entertainment options, especially that we could pull up the map & see where we were."
Khuyết điểm: "Online information was confusing & made it sound like we had to pay for our carry on, so we didn't bring a carry on (just personal item). It needs to be more clear."
Khuyết điểm: "I booked this flight a couple months ago to find no seat assignment which should be booked at Chechen but was not. Then I was given the back seat against the wall which does not recline. There were standby people on the flight who got much better seating than I. I seemed to get the last consideration. I am treated much better on other airlines with much less early booking. also later after take of it was made known to me there were empty seats further up in the cabin. When I email Air Canada they said they would get back to me within 30 days about my concerns."
Ưu: "Crew was lovely"
Khuyết điểm: "Flight was delayed and everyone missed their connecting flights. Air Canada put us on British Airways instead but did not inform them and when we went to check in at the desk they did not have us in the system which stressed everyone out. We eventually got on the plane but I had to sit in the very uncomfortable middle seat rather than in my chosen seat by the window."
Ưu: "Crew was kind, helpful, respectful."
Khuyết điểm: "Not very comfortable."
Ưu: "Not much to compliment on. The flight did offer a great selection of movies to choose from during the trip."
Khuyết điểm: "Constant flight delays. We were left on the runway for two hours before taking off due to an issue with the laboratory. The plane was overpacked, not allowing much personal space even in the aisle seat. People were sleeping on the floor and some in the aisles, creating a tripping hazard to those wanting to stand and stretch or walk to the restrooms. Those who attempted to sleep in their seat found that the seats were very uncomfortable and had very little to no leg room. When it came time to land at our destination, we ended up having to circle the airport for an additional 35 mins waiting for the terminal to free up. It was a very long 10hr flight that even the nice selection of movies to choose from couldn't help. Terrible flight experience, Canadian Air has really gone down hill."
Ưu: "Nice crew- efficient boarding"
Khuyết điểm: "One bathroom for all of economy. Poor snacks. No chance to get electronic boarding passes"
Ưu: "Flight was quick, service was great, clean lavatories."
Khuyết điểm: "Would've appreciated more legroom, but the same can be said for just about any airline."
Ưu: "Boarding in TO was horrific and had to stand more than an hour"
Ưu: "The flight was nice and smooth and the crew members were so nice."
Ưu: "I like the prompt service by Air Csnada ticketing at DFW . I got immediate attention and wheelchair staff was very gentle and friendly. Very smooth process passed TSA."
Khuyết điểm: "When arriving YYZ, don't mind to be the last passenger to get off, but I was waiting inside the plane for wheelchair about 30 mins after everyone has gone. Perhaps the staff should be managed better the timing. Lucky yyz is my destination, otherwise i would have missed the connecting flight. Waiting for 30 mins is too long. Also the staff stopped for another 10 m in ns to take care of something else. I thought one staff should only take care of one passenger at a time. It showed unprofessional gesture. Btw I didn't get ckeck in email for my return flight to YYZ."
Khuyết điểm: "Seats are small and these are the regular seats"
Ưu: "Crews were very nice. I also liked biscuits."
Khuyết điểm: "Ground staff was not as nice as the crews."
Khuyết điểm: "One of the crew member was so rude to petition. We were surprised and very unpleasant to watch her attitude and way she talked to people. So bad! And your costomer service phone lines are terrible!!!!! Never answer the phone and waiting time is over 30min! What kind of airline customer service line is this horrible?"
Ưu: "Preflight very convenient."
Khuyết điểm: "Not able to see my booking on Air Canada, agent was less than helpful. Food okay, except breakfast was a small cold muffin."
Ưu: "I liked the flight crew. They were very friendly and attentive."
Ưu: "Crew were reasonably patient, but rather impossible to please passengers with type of flight and discomfort."
Khuyết điểm: "One bathroom for all of the plane? Perhaps 1st class (tiny) has its own bathroom, but otherwise, the aisle was 10+ people in-line for the ENTIRE flight, as 1 bathroom. Really miserable for all concerned. Seats are too tight, entertainment system works only some of the time, seats old and uncomfortable. Did not seat family together (flight full). Overall, one of the worst long-distance flights I have ever had. Should not fly this kind of plane with this many people and not enough facilities."
Ưu: "Plane was clean and offered a nice variety of food and snacks"
Khuyết điểm: "Every flight was late boarding and arriving."
Ưu: "It was a good flight overall."
Ưu: "Preferred seating was comfy"
Khuyết điểm: "2 couples travelling together were assigned 4 seats I opposite ends of plane, no two together and no chg option. Discovered that seat next to my spouse was just assigned minutes before boarding. CSR at AC on phone was rude and unhelpful, boarding staff offered no help either."
Ưu: "comfortable seats and friendly staff"
Khuyết điểm: "no problems with this flight"
Khuyết điểm: "1 bathroom for entire coach class? Consistent line of 4-5 and sitting in the back meant someone standing next to me. Turbulence mandated seating generated overt unhappiness from many passengers."
Ưu: "I liked the fact that the seats had plenty of leg room as I am tall and hate having my knees hitting the seat in front of me."
Khuyết điểm: "Flying from US to Canada was a challenge because of all the customs requirements. But,. better safe than sorry . This four hour flight did not even offer pretzels"
Khuyết điểm: "They try to board by groups but unfortunately they get the entire plane trying to stand in there group lines and don't load anyone for 15 to 20 mins. It congested all the walkways and people just change to the shortest line"
Ưu: "The flight was excellant. Something that horizon air needs to aspire too."
Khuyết điểm: "Nothing"
Khuyết điểm: "Air Canada is terrible"
Ưu: "Great crew and good wine!"
Ưu: "Generous seating. Decent food."
Khuyết điểm: "Was not told a transit visa was necessary to fly through Canada. Denied boarding in Nairobi on way over and had to book on another airline."
Ưu: "Great service, on-time flight."
Khuyết điểm: "No complaints"
Khuyết điểm: "Checking in was horrible. Lady at the counter was not helpful at all. Although my main carrier for the international flight allowed 2 checked baggage free of charge, Air Canada only allowed one free baggage and 2nd baggage for $100 for the connection."
Ưu: "Glad for this new route. Will make Europe easier to access from PDX."
Ưu: "Most things where fine. Slight delay in boarding but still made our connection."
Khuyết điểm: "Tried to signal stewards for another beverage but got no response. Lack of customer service."
Ưu: "The plane was clean and comfortable."
Khuyết điểm: "It's a long flight, unless you are flying first class it's not going to be amazing."
Ưu: "Clean, quick flight."
Khuyết điểm: "cramped, not enough carry-on room."