Multiple Passport checks Better communication for English speaking traveling people.
Ưu: "All are professional."
Khuyết điểm: "More water, more comfortable seats"
Ưu: "The seats were cleaned and neatly arranged. Amenities were provided such as tooth brush and slippers which made the flight more comfortable."
Khuyết điểm: "The meals could have been prepared better in both taste and quantity. Flight attendants could have come around more often to refill beverages or requests during meal servicing."
Ưu: "Food and professionalism, were excellent, had a good stress free experience."
Khuyết điểm: "Had issues with unusual plane noise."
Ưu: "Crew was amazing"
Khuyết điểm: "Seats was kinda uncomfortable. Leather seats would be great"
Ưu: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
Ưu: "Very friendly staff with excellent service. Bottled water in every seat upon boarding. Lots of leg room, and love the outer earphones they provide!"
Khuyết điểm: "More movie selections"
Ưu: "Seat super comfortable wheelchair is perfect awesome"
Ưu: "I love Korean Air"
Khuyết điểm: "No complaints!"
Ưu: "For economy class it has been the best experience, mainly because seats were a little more roomy than other airlines I’ve flown with."
Khuyết điểm: "Entertainment was not so great, small selection of movies."
Ưu: "THE CREWS ARE VERY POLITE"
Ưu: "Comport seating"
Khuyết điểm: "Food quality needs to be improve"
Ưu: "The staff was extremely pleasant and helpful. My wife broke her foot, so they took care of us very well."
Khuyết điểm: "The planes are old. The space is tight, especially if you have long legs."
Khuyết điểm: "Little leg room on shorter flights/smaller aircrafts."
Ưu: "I like the Korean bibimbap food in the movie selection was good for the Korean and Asian movies although there were just a few"
Khuyết điểm: "People did not follow the boarding orders everybody just lined up all at one time and the crew let them on board even though they weren't supposed to go on so even though I was supposed to board first I could board last. I didn't really like the selection for the Japanese and Korean m music with no CJ pop and Kpop like more traditional Japanese music like Koto and more traditional Korean music"
Ưu: "I love Korean Air. Can't say enough good things about this airline. I fly Korean Air whenever I can."
Khuyết điểm: "Simple meal but a short flight."
Ưu: "Friendly service"
Khuyết điểm: "Didn't dislike anything"
Ưu: "The general service was amazing. The flights were all super clean, well stocked (they still provided headphones, pillows, and blankets) and nice newer planes. The crew was great as well, their English was pretty good and I never had any issues."
Khuyết điểm: "My original seat assignments were not found so I lost my window seat on one flight."
Ưu: "The seats were very comfortable on this aircraft. The food was great and the staff was very attentive,"
Khuyết điểm: "I wish the flight was 2 hours longer so I could sleep more on the plane."
Ưu: "Staff was very warm and accommodating. Flight was smooth"
Ưu: "The service"
Khuyết điểm: "The width of the seats"
Khuyết điểm: "Horrible delayed and no food offer or available even to purchase!"
Ưu: "The flgth was grate and comfortable. Will fly with Korean again."
Khuyết điểm: "I could not hear an anounment very well. It was pumbpy."
Ưu: "Food arrived quickly and the empty tray was removed quickly when the meal had been eaten"
Ưu: "Cleanliness and professional crew."
Khuyết điểm: "Food."
Khuyết điểm: "re you trying to register for? ~ Garrett"
Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Ưu: "great flight attendants"
Khuyết điểm: "Clean, great services, and good food"
Ưu: "Food, service"
Khuyết điểm: "Nothing"
Ưu: "Everything went well. Crew were helpful."
Khuyết điểm: "There was no onboard entertainment system."
Ưu: "Business class lie flat bed"
Khuyết điểm: "Crew does not pay attention to you"
Ưu: "I'm just about 6ft and really do appreciate the plentiful legroom on business class."
Ưu: "Watched a movie and I dozed off till about 2+ hours to landing, loved the stretch on the business class. Service was attentive and never intrusive."
Khuyết điểm: "Just a minor niggle, but if the seats were a little wider it would have been perfect."
Ưu: "I like the City airport service in Seoul, you can drop off your luggage early so you can enjoy the city more."
Khuyết điểm: "They are not quite ready for their electronic boarding pass and apple watch features. Although they have an App, it only goes far as checking in 48 hours early. The food is not good."
Khuyết điểm: "too little leg room."
Ưu: "Bibimbap not available. Crew checked in our carry-on despite having space above our seats (Carry-on was not checked in during Chicago to Seoul trip). Unresponsive entertainment system. If this was only a ICN - MNL flight this is overpriced since it feels like a budget airline."
Khuyết điểm: "Flight was delayed."
Ưu: "Everything was perfect. Food was good, seats were great, entertainment was excellent, and the service was incredible!!"
Khuyết điểm: "Nothing. Everything was fantastic, even the bathrooms were cleaned multiple times during the flight."
Ưu: "Nice friendly staff"
Ưu: "Nice crew, food and service"
Ưu: "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
Khuyết điểm: "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight"
Ưu: "I've flown all over the world and it literally was the best flight I've ever had."
Ưu: "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
Khuyết điểm: "No veggie food option despite ordering special meal."
Ưu: "Very nice and comfortable flight"
Khuyết điểm: "We are delayed for 2 hours"
Very kind, helpful and polite.
Movie selections very poor. Lots of talk about social distancing before boarding and then in economy class we are packed in like sardines.
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Best leg room on their 777 we have experienced in Economy across the Pacific. A big plus since I am 6'1". The food was abominable on flights originating from Japan. Mainly mystery dishes.
It was good, better than most US airlines.
The service of this flight was wonderful, I love all of them
Ưu: "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
Khuyết điểm: "The food was a little bland, but that is nit picking. For airline food, it was very good."
Khuyết điểm: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Ưu: "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
Khuyết điểm: "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
Ưu: "Punctual and direct flight NRT-BOS. Time-efficient."
Ưu: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Khuyết điểm: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
Ưu: "All exquisite dishes they served were excellent !"
Ưu: "crew was professional, attentive and polite"
Khuyết điểm: "Almost missed my flight - they could not locate me as a ticketed passenger"
Khuyết điểm: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Khuyết điểm: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
Ưu: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
Khuyết điểm: "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
Ưu: "Check in was fast, the staff was helpful and nice. Simple streamlined process"
Khuyết điểm: "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"
Ưu: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
Khuyết điểm: "None"
Ưu: "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."
Ưu: "So cramped. Very uncomfortable flight."
Ưu: "Was spacious due to flight being in the middle of the week and tasty food."
Khuyết điểm: "Wish there were food. Was hungry after long flight."
Ưu: "Excellent and original Japanese meals"
Ưu: "Incredibly nice staff made you forget about the older plane model you are in. Decent airplane meals and the nonstop from San Diego makes Japan now a frequent destination for us! I lucked out with 3 open adjacent seats roundtrip woo hoooo!"
Khuyết điểm: "Movie selection was the same on return flight which was a bit of a bummer."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Very comfortable plane, even full. Polite crew."
Ưu: "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
Khuyết điểm: "Small airplane"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Good service, good food. On time arrival. Comfortable seats. Great airline."
Ưu: "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
Khuyết điểm: "The food was no better than any other airplane food."
Ưu: "Very professional staff, on time schedule and a beautiful plane. I would give them 20 stars if I could. It puts US airlines at shame."
Khuyết điểm: "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
Ưu: "Attendants were very supportive. Food was very good."
Khuyết điểm: "Restroom smelled bad"
Ưu: "Everything, from booking till landing"
Ưu: "The service was excellent and the staff friendly. Service was fast and staff friendly."
Khuyết điểm: "Small leg room."
Khuyết điểm: "Some turbulence awoke us midway through the overnight flight."
Ưu: "Very clean. They check the bathroom pretty often un-like AA. Good food."
Khuyết điểm: "I always prefer this airlines."
Ưu: "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
Ưu: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Khuyết điểm: "Can't think of any"
Khuyết điểm: "too little legroom seating is designed shorter legged Japanese"
Ưu: "great service"
Khuyết điểm: "difficulty in figuring out how to use the controls on the entertainment remote"
Ưu: "Japan airport is big and too much shopping needs to be done, and liked the fact that boarding started just 15 minutes before departure which gave me ample amount of time."
Khuyết điểm: "Movie selection wasn't the greatest. The mid-flight meal was a burger instead of the beloved ramen."
Ưu: "Plane is comfortable"
Khuyết điểm: "AA attendants were aloof, too busy talking to one another to notice passengers. Service was slow. I felt as I was an inconvenience to the staff."
Ưu: "It seemed more spacious. Food was pretty good."
Ưu: "Very polite and fast service, international Languages"
Khuyết điểm: "Food was a bit boring and bland, but since it was only from Seoul to Tokyo, it was okay. But I was hoping for Japanese food instead of that Egg dish, the entertainment system needs to be updated since the touch screens had a delay of about 10-15 seconds or didn't even function at all."
Ưu: "Crew and service was excellent"
Khuyết điểm: "Seats are not 189 full flat"
Ưu: "Overall service was good"
Khuyết điểm: "Entertainment choices were not good"
I'm reall satisfied with ANA.
Ưu: "ANA flights are always well run and good enough."
Khuyết điểm: "Their iphone applications could be smoother and more functional."
Khuyết điểm: "Wonderful food and service"
Ưu: "Comfortable seat & nice crew."
Khuyết điểm: "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
Ưu: "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
Khuyết điểm: "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
Khuyết điểm: "If flight wasn’t delayed."
Ưu: "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
Khuyết điểm: "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
Ưu: "One of the best service! Thank you!"
Ưu: "Boarding is prompt and orderly. They apologixe for several minutes delay even it’s not the airline fault.The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
Khuyết điểm: "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
Ưu: "Flight attendants were very nice"
Khuyết điểm: "Movies on board need upgrade"
Ưu: "Clean plane, comfy seats and great staff"
Khuyết điểm: "Everything was good didn’t hate anything"
Ưu: "That it didn’t crash"
Khuyết điểm: "It was very delayed and then the luggage still hasn’t come out"
Ưu: "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
Khuyết điểm: "The lounge was somehow poor and noisy because of the airport constructions."
Ưu: "Staff were very helpful and the food was good."
Khuyết điểm: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Ưu: "Excellent legroom. Very polite staff."
Khuyết điểm: "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
Ưu: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Khuyết điểm: "The seats are kind of flat."
Ưu: "Quality of the planes"
Khuyết điểm: "Nothing as far as human services. Thai used to be and I have flown Thai since i was a teenager, many many times. I used to every time get excited to fly with Thai. this time i had two Thai connections between Tokyo - Bankgkok and Bangkok-Delhi, both times my two young minor children were automatically seated away from me and each other also during checkin process. it took a lot of time and convincing the agent to get my own children seated with me on long international flights! Food service was worse than expect for name of Thai airways!"
Khuyết điểm: "N/a"
Ưu: "Big TV screen. Food."
Ưu: "Staff are super kind."
Khuyết điểm: "---"
Ưu: "They came around often to see if we needed water or anything. Food was good."
Khuyết điểm: "It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer."
Ưu: "service from crew"
Khuyết điểm: "chaotic boarding process/queue. connecting flight gate is quite a walk from 1 terminal to another (went down 3 floors of escalator ride and a distance tunnel walk - on a tight connection time (after a delayed departure/arrival)."
Ưu: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Khuyết điểm: "Seats in economy are a little uncomfortable, but to be expected."
Khuyết điểm: "The VOML food"
Khuyết điểm: "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "It was OK. Time was the same as Asiana and Korea Air."
Khuyết điểm: "I don't Japan airport."
Ưu: "Very nice plane, enough room, didn't feel cramped"
Khuyết điểm: "Had to switch gates 2 times"
Khuyết điểm: "The flight was delayed 9 hours! I had to make other arraignments so I wouldn't miss my conference. I lost money because of the great delayed."
Ưu: "The staff are friendly and helpful. The seat is very comfy"
Khuyết điểm: "Nothing"
Khuyết điểm: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
Ưu: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Ưu: "Food was great!"
Khuyết điểm: "The Japanese crew were not very good at English!"
Ưu: "ANA is always on time and the crew is always attentive."
Khuyết điểm: "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."
Ưu: "Food, crew, and entertainment were great. They give you snacks and drinks right away."
Khuyết điểm: "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."
Ưu: "Great value, excellent food and entertainment"
Khuyết điểm: "Chinese passengers, but that has nothing to do with the airline!"
Ưu: "Love the plane itself. It felt like it was new and it was very comfortable."
Khuyết điểm: "Sometimes I am unable to understand what the announcements are saying. Probably due to the accent and volume of voice."
Ưu: "The flight was less busy than usual (it was an Easter Sunday departure) and so service was a bit more relaxed and friendly than usual instead of just efficient. Left gate a few minutes early and arrived 20 min early in Tokyo. Flight time is pretty good - 8pm departure which gives time for a relaxed day sightseeing in Dusseldorf before going to the airport in the late afternoon, Arrival in Tokyo is about 2pm which would be a good time to check in to hotels and relax. Food was good - dinner after take-off and a brunch-type meal a few hours before landing. Entertainment system is also very good although I'd flown a lot recently so seen the films I wanted to see already. Sometimes ANA are just "good" but this one was the best one I've flown recently."
Khuyết điểm: "Surprised that their recently acquired 787s don't all have WLAN! Wanted to do some work ... but ... maybe enforced disconnection is a good thing sometimes :)"
Khuyết điểm: "Could not fall asleep as the chair would not recline enough"
Ưu: "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
Khuyết điểm: "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
Ưu: "The crew were fantastic and the meals were pretty good"
Khuyết điểm: "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
Ưu: "I love ANA airlines ❤"
Ưu: "On time, comfort, good food, good deal"
Khuyết điểm: "N/a"
Khuyết điểm: "kayak should let you know when buying the ticket that the first portion of the flight codeshare with united express doesn't cover a second bag I called ANA they said i could bring two so I did but I was charged 100 dollars for it even though it was an international flight with ANA also united express shattered the outside of one of my checked bags so I paid 100 dollars to get a 50 dollar suitcase BROKEN UNITED won't respond to my inquiries. I am very disappointed."
Ưu: "Everything but the food menu. But it's okay. I usually order Hindu meal."
Khuyết điểm: "Nothing except food menu. The standard menu does not change very much. It's always very similar."
Ưu: "Young, pretty, and charming stewardesses. :-)"
Ưu: "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
Khuyết điểm: "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."
Ưu: "Crew is amazing and very courteous. The seats were very comfy and food was awesome. Thanks."
Ưu: "The crew was very friendly, kind, and helpful."
Khuyết điểm: "I couldn’t find any music that I liked - classical, soft rock, etc"
Ưu: "Very attentive and efficient"
Ưu: "Crew was superbly amazing which made flight enjoyable."
Khuyết điểm: "Heating food with plastic containers is unhealthy and might cause cancer to people. It’s scientifically proven fact that plastic and heated food is carcinogenic. So please find other solution for it. Thanks"
Ưu: "The seat was comfortable, and food was very nice."
Khuyết điểm: "Nothing I could think of"
Ưu: "Very packed and no leg space"
Ưu: "Much better than average meals"
Khuyết điểm: "more cell phone charging stations at the airport"
Ưu: "Everything was good"
Khuyết điểm: "Veg Food"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Khuyết điểm: "Took long time to provide food & water."
Ưu: "Crew is so helping and attentive , not like american or european carriers . A350 was one of the best planes Inflight dining options in economy was like premium economy Entertainment system was too good"
Khuyết điểm: "Nothing?"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "The check-in for my first flight was great in Philadelphia."
Khuyết điểm: "There are no lounges in Philadelphia that accepted my Priority Pass. Your economy passengers deserve options, which I have paid for. Movie options were not as good as expected."
Khuyết điểm: "Nothing"
Ưu: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Khuyết điểm: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "Snack options were a bit limited for such a long flight"
Ưu: "Plane was excellent"
Khuyết điểm: "Original schedule was changed from Sunday departure to Saturday without notifying us resulting in a 12 hour stay at Philadelphia and a one day loss of our scheduled trip. So far no explanation from webjet."
Ưu: "Staff was outstanding"
Khuyết điểm: "N/A"
Ưu: "FLIGHT ATTENDANTS WERE WONDERFUL"
Khuyết điểm: "CRYING BABY BUT I UNDERSTAND THOUGH"
Khuyết điểm: "Well I had 13 hours of layover. I was extremely tired and sleepy."
Khuyết điểm: "Seat not very good"
Ưu: "Great travel experience. We flew economy. Spacious, good service, comfy, on time."
Khuyết điểm: "NA"
Ưu: "Excellent friendly service"
Khuyết điểm: "Flight was delayed for 4 hrs"
Ưu: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Ưu: "Food is really good and you guys also have options for vegetarian people as well."
Ưu: "The staff"
Khuyết điểm: "As always the space"
Ưu: "All the services were excellent. From the checking-in to the boarding. The flight crew could not have been more helpful, courteous and polite. Food was great on board."
Ưu: "The business cabin and the customer service was superb."
Khuyết điểm: "The food"
Ưu: "The service was okay"
Khuyết điểm: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Ưu: "Had a great experience with this flight"
Khuyết điểm: "Nothing"
Ưu: "I liked the pilot and staff. The workers were very friendly. P.S I loved the food"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Crew was great; plenty of space to stretch out"
Ưu: "The service during the flight was excellent, workers showed all kind of concern and care. Thank you."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Comfortable wide seats, good service"
Ưu: "It was the first time using Qatar Airways and I'll continue doing so in the future."
Ưu: "Good though. But not too comfortable with indiscriminate change of seats. Was held up in Doha because my seat was changed."
Ưu: "The Boing 777."
Khuyết điểm: "Flight attendants English very poor."
Ưu: "The plane was clean, the staff was very friendly and attentive, the price was right, the seats were comfortable, and they had a good selection of movies /entertainment. We would use Qatar again"
Ưu: "The only minus was that my luggage did not arrive with me but it come back the following day. Prior to this I was given the sume of 50usd for the inconveniences caused"
Khuyết điểm: "I paid for a window seat through your website. When I arrived at the gate I saw that I had a middle seat. China airlines stated that they do not honor outside booking seat request. It was very uncomfortable for 16 hours."
Ưu: "Crew was very friendly"
Khuyết điểm: "More comfortable seats"
Khuyết điểm: "Crew was fantastic. Very attentive to passengers’ needs. From check in to baggage claim, China Airlines was fantastic. When many passengers needed to board aconnecting flight in Taipei to Bangkok with very little time, crew members shepherded all of us through the tram and security right to boarding. It was fantastic. China Airlines is my “go to” company for any routes on my travels they provide in the future. Thank you China Airlines!!!"
Ưu: "I had the economy XL seat and was quite comfortable"
Khuyết điểm: "Other than earphone (one ear) not working, all others are good. That was the 2nd pair with the same malfunction, so I suggest changing the earphones."
Ưu: "This crew really made the difference for the return leg of my MNL/TPE/SFO trip a most wonderful experience. Prompt boarding, quick deplaning, timely baggage claim, smiling crew, clean facilities, and great food. Comfortable seats really made entertainment more enjoyable."
Khuyết điểm: "Nothing...this trip was a clinic on international travel for a great price."
Ưu: "The crews were super excellent. Kind and warm hearted services. Airplane is old but it is a short haul and does not matter much."
Ưu: "Always good service"
Khuyết điểm: "No fruits on long flight, not like other airlines"
Ưu: "The staff was friendly, fast, and the on boarding was organized. Not like other airline, China Airlines has made an impressive impression with their staffs friendliness, organized policies, and great movies to watch."
Khuyết điểm: "I got economy, the seats were uncomfortable"
Ưu: "Fast and efficient boarding process. Nice selection of movies."
Khuyết điểm: "Seats (economy) can always be more comfortable."
Ưu: "Restroom was kept clean throughout the flight which impressed me"
Ưu: "Everything was great"
Ưu: "The crew was very attentive and helpful (ie, helped me with vegetarian options). Everyone was pleasant and friendly."
Khuyết điểm: "More comfortable seats, needed a back rest or thicker pillows. Will opt for premium seats in the future."
Ưu: "Check-in counter - staff was corteous"
Khuyết điểm: "Flight was cancelled, air line did not offer any food nor hotel accommodation. We were rebooked to a different carrier, departed 13 hours later."
Ưu: "Like the seats, in flight entertainment and in flight staff are friendly."
Khuyết điểm: "Did not like baggage fees for flying with Ice Hockey Goalie gear. Was dinged a monsterous $634 for baggage fees due to being over weight and over size on my goalie gear. Really it cant be made any smaller or lighter. THEN DINGED AGAIN for sticks as an over sized item again ! WTF ! Most other airlines label it as sporting goods and I pay the overweight fee, usually $150 CAD. Not this airline ! I could have booked another person for return flight and only added $300 to my bill ! Utter ridiculous how bad I got raped on this. Ok over weight yes. But over weith + oversize + oversize is a bit much !"
Ưu: "Food is awesome!"
Khuyết điểm: "The seating and the earphones could have been better"
Ưu: "Perfect landing. On time!"
Ưu: "The food they served was very good."
Ưu: "Prompt and customer-oriented service. Thank you to counter staff for arranging the seat change. I thought I had confirmed the seating during web-checkin but was told that there was no history of confirming the seats in the system."
Khuyết điểm: "A change of snack for to and fro journey would be good."
Ưu: "Good overall flight with good service."
Khuyết điểm: "No complaints."
Khuyết điểm: "ran out of food options, was not given a choice and served meat I could not eat."
Ưu: "I was able to upgrade to economy plus at check in, food was good and service was good no complaints. Aircraft was new and clean."
Khuyết điểm: "Flight was booked to capacity."
Ưu: "Crew was nice"
Khuyết điểm: "The plane was kept really cold and entertainment system didnt work very well."
Ưu: "Everything is good & went fine!"
Khuyết điểm: "None."
Ưu: "Your system Kayak in general"
Khuyết điểm: "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
Ưu: "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
Khuyết điểm: "I need, wheelchair service for this trip but very disappointed the service. I carried my bag to find my seat by my myself. The crew only helped me to put up the bag and my umbrella stick until I asked."
Ưu: "Attendants were good"
Khuyết điểm: "Airplane food. But it doesn't matter what airline you fly on"
Ưu: "over all good"
Khuyết điểm: "all good"
Ưu: "Food, chair, and crew."
Khuyết điểm: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."
Khuyết điểm: "Older entertainment system and still decent"
Ưu: "Clean aircraft and polite personal. Long flight but it was as pleasant as 12 hours in a plane can be. It was 1 hour late which messed up the next flight connection but it was 1 hour late to Taipei so they didn't lose any time."
Ưu: "Crew was impressive. Very efficient with exceptional customer service and appearance."
Khuyết điểm: "Food was awful. Flight was 1hr late"
Ưu: "After hearing horror stories of this particular airlines , it was quite the opposite . I had asked to get out in emergency seating for the extra leg room due to being a tall guy . The met my accommodations with no problem . I would def fly with them again"
Ưu: "This was my first time using China Airlines and it won't be my last. This was a superior flight with a wonderful flight crew and clean aircraft. We flew them roundtrip from Okinawa to Frankfurt. Highly recommended."
Khuyết điểm: "Nothing."
Ưu: "Would recommend it!"
Ưu: "Online was very strict in not discounting anything. There was room in Business class and I paid full price. Most airlines have a deep discount when searched a few days before the flight. So, that might fill the vacancies in business and make me a faithful passenger. The disability assistance was very good in Bangkok and Taipei. Disability assistance was horrible(wheelchair) assistance in SFO. I had NO assistance for 90 minutes to obtain a wheelchair while .d waiting to board my departure from SFO . The same was true but worse on the return to SFO. I was let off the plane LAST and the wheelchair was not there and I waited. The wheelchair person parked me outside the gate and said NOTHING and walked away. After 15 minutes waiting for his return, I went on my own and nearly passed out waiting in the horrible immigration line. It took 120 minutes from leaving the plane to getting in my car at the airport. Ridiculoius and a violation of Americans with Disabilities ACT."
Khuyết điểm: "Already stated."
Khuyết điểm: "I chose the western style dish - needs improvement."
Ưu: "Since there is no Premium Economy class on this route, I was upgraded to business. Good, but not great experience."
Khuyết điểm: "No complaints, except that the business lounge at TPE, after the very long ordeal of going through security, is out of the way. Why the lights there would be so dim is a mystery to me, but the lounge is great."
Khuyết điểm: "Was told I had a window seat but actually had a center seat in the center section"
Ưu: "Customer service was great."
Khuyết điểm: "My daughters audio didn't work at all in her entertainment system and my audio was really terrible. We did expect to watch movies and was unhappy that the audio wasn't working on a business class flight."
Ưu: "It was BKK to LA. Very fast, slept most of the way. Had a great seat."
Khuyết điểm: "Food could have been better"
Ưu: "Definitely good value for money and I had flat bed and comfortable sleep. Crew was friendly and helpful but feel somewhat lacking in general sense of professionalism as compared to airlines like Singapore Airlines."
Khuyết điểm: "Nothing much to dislike and I would definitely use the airline again."
Ưu: "The hospitality, the quality of the meals, the movie selection, the free alcohol, the leg room. You get a lot more for less, that I've experienced whe you fly on an Asian carrier."
Khuyết điểm: "This time we had a long layover in Taipei."
Ưu: "first time on china airlines and would use them again. the plane was near new, leg room and staff was nice. good job!!!"
Ưu: "Long flight however great experience"
Ưu: "The entertainment system had some interesting stuff that I wanted to watch."
Khuyết điểm: "Cabin food and beverage service was weak. The walk around offering coffee and tea, but I didn't once see a fully-laden beverage cart with a full selection. Boarding was also slow, with one giant, slow-moving line to the gate. It's an A330, there's a lot of people on it. It'd be better to organize the boarding process a bit better. May only check in 2 hours before the flight. I'm always early, I want to check in earlier. Also Kaohsiung airport's international terminal is awful. Designer handbags galore, but I can't even buy a bag of chips to munch on? Should I eat a handbag?"
Ưu: "On time. Roomy seats. Good customer service. Food was good."
Khuyết điểm: "Didn't fly from Atlanta."