Everything was pretty good to excellent
Size of seating to & from Japan was exceptionally small compared to US flights (Jet Blue & Alaska). Also, the food from Japan to US was not good.
If they had fruits as snacks that would have been nice
Only 2 meals on a 16 hrs flight and they had few option for food and drink. Qty was not sufficient
Someone from the airport employee open our luggages and stole Nike air 1 shoes and Bally shoes, and 6 Nike dri fit shirt, and lots of chocolates.
Ưu: "Best in the world, as always."
Ưu: "everything, the crew was efficient"
Khuyết điểm: "more African entertainment to be added on the Johannesburg route"
Khuyết điểm: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Khuyết điểm: "20 min late but acceptable for a 15 hr flight"
Ưu: "The help desk employees who helped me rebook my flight."
Khuyết điểm: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Ưu: "I can say all the crew was amazing"
Khuyết điểm: "They are doing excelent job."
Khuyết điểm: "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
Ưu: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Ưu: "Seats were good"
Khuyết điểm: "Food could have been better"
Khuyết điểm: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Ưu: "everything in suite class"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "personel provided excellent service"
Khuyết điểm: "food was ok. A faulty entertainment system did make our flight feel longer."
Ưu: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Ưu: "Loved the food/Movies/seats."
Khuyết điểm: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Ưu: "crew very helpful with seating service on board also good"
Khuyết điểm: "head phones for entertainment very uncomfortable Food not to my taste"
Ưu: "Spacious economy class seating and great service"
Ưu: "Excellent attention to service and comfort."
Khuyết điểm: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
Ưu: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Khuyết điểm: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Ưu: "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
Ưu: "Great set up with two seats, window and aisle"
Ưu: "friendly and attentive crew. connecting flight was a breeze. well worth the price."
Ưu: "The food is very good in economy. Large screen tv gor movies and games."
Khuyết điểm: "all was good, nothing bad"
Ưu: "fast crew service friendly staffs. clean toilet"
Khuyết điểm: "everything was good"
Ưu: "New plane"
Khuyết điểm: "Nothing in particular"
Ưu: "Nothing specific"
Khuyết điểm: "Menu is average but get they need to cater for wide variety of tastes"
Ưu: "Service was great."
Khuyết điểm: "Bit on the cold side."
Ưu: "Friendly, attentive crew. Clean plane."
Khuyết điểm: "Cramp set space. Lack of movie choices, not all had closed caption."
Ưu: "The hot towels twice during the flight was great"
Khuyết điểm: "Really just the food"
Ưu: "Good reliable SQ service"
Khuyết điểm: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Ưu: "Nothing specific"
Khuyết điểm: "No real dramas"
Ưu: "Overall just a really great experience."
Khuyết điểm: "Nothing negative to report."
Ưu: "Attention to detail, good leg room, entertainment options and a brand new plane"
Khuyết điểm: "None"
Ưu: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Ưu: "Excellent crew, efficient processes and overall relaxing"
Khuyết điểm: "Old business class hard product. Seats can't be adjusted much and the bed is too short due to small head- and footwell."
Ưu: "Exceptional service!"
Khuyết điểm: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Ưu: "It is really nice to have a direct flight option to Singapore"
Ưu: "The service"
Khuyết điểm: "The quality of the red wine"
Ưu: "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
Khuyết điểm: "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."
Ưu: "entertainment system and plane ambience"
Khuyết điểm: "Office CS not professional."
Ưu: "Got me to Phnom Penh on time, which I do appreciate. Food was good. Crew was efficient."
Khuyết điểm: "If you sit in the middle seat on row 45, you'll have very little legroom, as there's apparently the need to some kind of mechanical box under the seat in front of you (exit row). A pain."
Not too clear about the Covid-19 requirements. I ended up rebooking my flight. Vancouver Canada -connecting flight , staff aren’t helpful. Customer service sucks. Won’t fly Philippine Airlines again.
Easy check in and all around nice flight, clean plane and nice crew. Seats a little small
Ưu: "Crew was extremely nice and helpful"
Khuyết điểm: "Ancient 777 seating"
Ưu: "Ahead of departure time"
Khuyết điểm: "Snacks and should have inflight"
Ưu: "The type of plane 330"
Khuyết điểm: "Its not cold inside."
Ưu: "On time, early"
Khuyết điểm: "Food"
Ưu: "They did not crash the airplane."
Khuyết điểm: "Treat their customers with respect. Filipinos are soooo stupid, the words customer service do nit exist in the Philippines"
Ưu: "Excellent crew. Comfortable seat."
Khuyết điểm: "No entertainment system but who cares on a 1 hour flight."
Khuyết điểm: "Food on time"
Ưu: "Good crew service"
Khuyết điểm: "Delayed flight. No onboard wifi and seatbiack/streaming IFE. Poor snack quality."
Ưu: "Crew attitude"
Khuyết điểm: "Onboard WiFi with streaming IFE service or install seatback IFE systems. On-time departure."
Ưu: "Super long delays at each leg"
Ưu: "Crew are good"
Khuyết điểm: "They like to change frequently the hours and connections are a disaster!!! If you are changing or doing connections , make sure You use the airline company and better buying from them directly"
Ưu: "Courteous and efficient check in counter staff and inflight crew."
Khuyết điểm: "Barely edible inflight snack"
Ưu: "Crew were courteous and efficient."
Khuyết điểm: "No IFE and wifi inflight. Snacks served was very poor quality."
Khuyết điểm: "Pillows for business class as seat posture hurts the lower back. Needs improvement on loading priority luggages as mine came out together with the economy passengers."
Ưu: "The steward and stewardess were very nice."
Khuyết điểm: "The plane was late, making a long day much longer. Worse still, I waited another 30 minutes for the luggage, making it almost 2 hours later before I got to the hotel."
Ưu: "On time. Good service"
Khuyết điểm: "More leg room"
Ưu: "Truly friendly, service minded and happy cabin crew."
Khuyết điểm: "A bit messy for the boarding but partly as unruly passengers"
Khuyết điểm: "Flight was dalyed 1h. We were heading to siargao but went back to cebu!!!! Lost 2 h for no reason!! Thats unacceptable! Now we have paid a room in siargao for nothing. Cant skip siargao cause our next flight is from there!!!! I hate you"
Ưu: "No direct contact details to change flight"
Khuyết điểm: "Terrible customer service"
Ưu: "The crew were pleasant."
Khuyết điểm: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun."
Ưu: "Flight took off early landed early"
Khuyết điểm: "The seats obviously and the nead trolley dolly was quite rude she spoke about me to another passenger like i wasnt tgere"
Khuyết điểm: "Flight was 1 1/2 hours late, then bag pickup and extra security for transfer to LAX flight is confusing and multiple lineups."
Ưu: "The ground stewardess assisted me in boarding my flight since the boarding gate was almost close"
Ưu: "Everything was on time and quick all"
Khuyết điểm: "All went well"
Ưu: "Fast boarding and very nice staff."
Khuyết điểm: "Seats were hard to recline"
Ưu: "comfortable seats"
Khuyết điểm: "only water available, carrot cake snack given, no headphones issued. delay of 30 min"
Ưu: "PAL express from LAX to Manila had accommodation for their passangers"
Khuyết điểm: "I could not connect to WiFi even though it was free."
Ưu: "The boarding was on time and it was a smooth landing."
Ưu: "Trip was awesome, as per my nephews they enjoyed every bit of it, it was their first trip abroad"
Khuyết điểm: "They liked everything, they gave a high rating.. perfect 10"
Khuyết điểm: "It was the shortest flight time I've ever had from cebu going back to LA"
Ưu: "Friendly crew."
Khuyết điểm: "Turbulent flight. Small washrooms."
Ưu: "Overall it was a good flight with professional staff. The ground crews did a great job in both locations!"
Khuyết điểm: "leg room is always a challenge."
Ưu: "got lucky and no one sat next to me. Boarding was fast"
Khuyết điểm: "No Entertainment module, have to pay for Wifi"
Ưu: "I like the level of professionalism compared to Cebu Pacific."
Khuyết điểm: "Except for one woman crew on my CGY-CEB flight, I don't like her. I tried my best to get that seat even with the very slow internet connection, and here comes that row was under repair. I asked her to give me the same window seat and not back row. She seems to ignore my request. Although I got the free seat on Exit Row, I feel bad how she ignores me. Overall, Philippine Airlines is still far better than Cebu Pacific."
Ưu: "Overall flight and crew service were excellent"
Khuyết điểm: "I wasn't able to enjoy the entertainment due to poor wifi connection"
Ưu: "Drink and snack service on a short flight. Great flight crew and comfortable plane."
Khuyết điểm: "Our flight was delayed"
Ưu: "Short flight time for the price"
Khuyết điểm: "Even though it was shorter flight, the movie selection was even shorter. Had a broken arm so boarded last, counter announced for elderly, and disabled and stuff but did not waited for any takers. They probably didn't see me"
Ưu: "They gave extra fried chicken, in addition to the meals on the plane"
Khuyết điểm: "The flight was 3 hours late and they made no accommodations for that fact. I had to rely on my wits the kindness of my connecting Airline and my ability to run across 5 terminals to make it. They did not even give me the correct time as to when their flight was scheduled to arrive. They were off by an hour"
Ưu: "comfortable plane, nice crew, on time"
Ưu: "Crew was very polite and helpful. Food was enjoyable."
Khuyết điểm: "Seat was uncomfortable. Got worse as hours went by. Business class in front of my seat sat empty the entire trip. I understand everybody cannot be upgraded but I paid extra for aisle seat and extra leg room. Maybe passengers that paid extra for seats could get an upgrade when available? It would have been a nice treat to be able to sit in a seat that was actually comfortable. I guess the padding gets worn down from all the passenger travel an that's understandable but for passengers with 13-15 hr trips, sleeping isn't an option really and the seats are just not soft enough. Perhaps a nominal $100 upgrade fee when seats are empty in business class? I'm assuming the reason business was empty is it's just too expensive? Maybe a price adjustment is in order rather than letting those seats sit empty? Overall, the flight was a pleasant experience. The seat situation was just a blemish on the trip. I will continue to use Philippine Airlines though probably in the future. Thank you."
Ưu: "The smooth take off and landing made me felt safe to fly."
Khuyết điểm: "Flight attendant pay more attention and nicer to foreigners than filipino passengers."
Khuyết điểm: "Middle seat for 15 hours was tough. Otherwise flight was fine."
Ưu: "it was nice flying with philippine airlines , just the laid over was very long , 8 hrs.."
Ưu: "The crew was great."
Khuyết điểm: "The 2 hour delay. Plus waiting another 45 min sitting in the plane until take-off. When we arrived at our destination, we again waited another 30 min or so in the plane until we were allowed to get out of the plane."
Flights in time, crew is nice, value for money
I was moved to a row of empty seats and it made my flight very comfortable. Unfortunately I got sick on the flight but the attention received from everyone was first class and may very well have saved my life. Thank you Scoot.
At least they shoud have offer water 🤭
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
The crew was very attentive, friendly and efficient.
Ưu: "The crew was excellent, especially the stewardesses."
Khuyết điểm: "Their wifi service is ridiculously expensive $32 and it doesn't work."
Khuyết điểm: "Flight delayed."
Ưu: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Khuyết điểm: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Ưu: "Flight was short"
Khuyết điểm: "Seats are very tight if you are over 5’6"
Khuyết điểm: "All ok"
Ưu: "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
Khuyết điểm: "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
Ưu: "Crew were good."
Khuyết điểm: "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
Khuyết điểm: "N/A"
Khuyết điểm: "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"
Ưu: "Can't complain"
Khuyết điểm: "Cheaper? :) !"
Khuyết điểm: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Khuyết điểm: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Ưu: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Ưu: "On Time No Frills.Overall Good"
Khuyết điểm: "Nothing"
Ưu: "Good price. Was on time, seats were comfortable, helpful staff"
Khuyết điểm: "No use of headphones 30 minutes before take off and arrival"
Ưu: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Khuyết điểm: "Could not recline chair"
Khuyết điểm: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Ưu: "Overall it was a good flight."
Khuyết điểm: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Ưu: "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
Khuyết điểm: "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
Ưu: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Khuyết điểm: "n/a"
Ưu: "On time."
Khuyết điểm: "Food"
Khuyết điểm: "The flight was delayed for over 30 mins."
Khuyết điểm: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Ưu: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
Ưu: "Singapore to Hanoi flight."
Khuyết điểm: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Khuyết điểm: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
Ưu: "previous flight arrived a bit late but captain did his best to make up the time"
Ưu: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Khuyết điểm: "equipment could use refurbishment"
Khuyết điểm: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Ưu: "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Ưu: "Crew was cordial, helpful and patient."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Ưu: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
Ưu: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Khuyết điểm: "Delay in delivering baggage"
Ưu: "They were very professional, polite and helpful"
Khuyết điểm: "Nothing"
Khuyết điểm: "I had lost my luggage from Singapore to Maldives’s airport"
Khuyết điểm: "Delay one hour"
Ưu: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Ưu: "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
Khuyết điểm: "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
Ưu: "On time. Service on board simple. Crews are friendly"
Ưu: "Nothing other than punctuality."
Khuyết điểm: "After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service."
Ưu: "It's a no frills airline! Plane on time, clean, arrived on time. What more do you want?"
Khuyết điểm: "An hour and half delayed without prior notice. So i had to wait at the gate."
Ưu: "Early baggage check and fast boarding. The flight was on time, too."
Khuyết điểm: "Least amount of leg room I have ever had. I will not complain too much because the flight was only 2 hours."
Ưu: "Fun crew, smooth flight."
Ưu: "awsome deal awsome flight"
Khuyết điểm: "nothing great flight."
Ưu: "The quiz and prizes given by the service crew onboard"
Khuyết điểm: "They should have allowed my wife to board and the. Sent her bags on next flight instead of having to rebook a whole new ticket for next day"
Ưu: "The seat has a bit more space than regular economy in competitor airline"
Khuyết điểm: "The cabin crews on this flight need some passenger service training!"
Khuyết điểm: "Everything"
Ưu: "The boarding was organized"
Khuyết điểm: "Free snacks?"
Ưu: "The airline assigned the latest airplane to my flight. Its USB charging port was good."
Khuyết điểm: "I do not know why the cabin crew provided a meal on 3 pm than much later around 5 pm. The flight arrived to the destination on 7 pm. I thought I ordered a dinner."
Ưu: "Yes, the crews were super. They keep entertaining us the customers. Thanks guys"
Khuyết điểm: "Everything else"
Khuyết điểm: "Super delayed flight they dont offer even water and to think we are travelling with children."
Ưu: "Fast boarding"
Khuyết điểm: "Plane wasn’t full so crew should have let us spread out"
Ưu: "All is helpful"
Khuyết điểm: "Make the plane clean..."
Ưu: "Nothing. Website did not notify me when booking that visa for us was required so I did not even get to fly to my destination which was a waste of my time and money to drive 5hrs to the city and not get any of my money back."
Khuyết điểm: "Put a notification when rsvp’n ticket that certain countries need a visa approval from their country before booking. Wasted my time/money so I didnt even get to go to Vietnam n wasted a 5hr drive to my city. At least could have gave me some future discount code since I couldn’t get any money back"
Ưu: "Seat was ok. A little hard, but reclined enough to help. On time-a rarity for Cebu Pacific."
Khuyết điểm: "At least a small meal and drinks on a 8.5 hour flight."
Khuyết điểm: "Boarded early - then sat on runway in queue almost 1/2 hour - fault of Manila airport which has more traffic than it can handle, not of Cebu"
Khuyết điểm: "There should be a non-applicable button, since there’s none....I should just pick one star."
Ưu: "On time, allowed very early check in up to 4 hours before flight time"
Ưu: "Friendly and ready to help crew"
Khuyết điểm: "No form entertainment whatsoever. Deleted for about 2 hours"
Ưu: "I liked that everything was fast and easy with no issues"
Ưu: "At least no gate change or delay..shock shock"
Khuyết điểm: "Checkin as usual was understaff and slow....agent refused to enter our getgo numbers or change our seat assgnment as had been done in the past. Refused to orint boarding pass because i had on my phone....i dislike this and want paper backup! Speaker system for gate announcements at term 3 is the worst! Boarding is always bad but now a new system to read tickets is worse than ever! My knees touch the seat in front it is so crammed...at least short one hour of discomfort."
Ưu: "cheap flight"
Khuyết điểm: "delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers"
Khuyết điểm: "customer service"
Ưu: "Friendly crew, quick boarding, landed ahead of schedule!"
Khuyết điểm: "The cabin temperature was too cold!!"
Khuyết điểm: "Why do we have to pay for the smallest snacks? On a 4 hour flight??"
Khuyết điểm: "My flight reservation couldn’t be found when I tried to check in online so I have to buy another ticket the day of for $400. When I got to the check in counter it turns out I already had a ticket. Kayak and Cebu were very unhelpful."
Ưu: "After dozens of flights finally left and arrived on time. Actually had a jetway at manila too! Was seated in premium seats row 2 ...what a difference cimpared with the crapoy cramped rows in the back!"
Khuyết điểm: "Boarding was a fiasco, no zones called. Wheelchairs and children were ignored and were treated no different. Flight sttendants never smiled and just were going thru the motions..very disappointing Cebu"
Khuyết điểm: "I was placed in a middle seat between a family, even though there was was 5 empty rows of seats. Thought that was annoying, but I moved to my own row and was happy."
Ưu: "The seats by the window were large which was nice."
Khuyết điểm: "They charge you for snacks and drinks. Despite the low price I already paid for the ticket and those amenities should be automatically included."
Khuyết điểm: "“>Test"
Khuyết điểm: "Delayed flight."
Ưu: "Crew was very pleasant"
Khuyết điểm: "The seat was small and uncomfortable. Had to pay for food and coffee for a 4 hour international flight. Never again"
Khuyết điểm: "Crew seemed unfriendly, many small delays . There, passengers were no allowed in galley area to use toilet, had to walk through aisle #1"
Ưu: "On time. Organized boarding. Roomy seats"
Khuyết điểm: "Nothing"
Ưu: "Thank you for the great services."
Ưu: "While booking I tried to buy luggage allowance. Impossible. Hence at check-in Cebu Pacific unpleasant staff charged me US$55 on top of a $100 fare for my normal suitcase of clothes. The worst theft in my travel history of 110 countries world wide. Shameless greed and extortion once they have your trapped. It gets worse. Due family reasons I needed to fly home a couple days early, having every reason to believe my ticket was flexible. Nowhere did it say otherwise, nor did the booking site warn me. But rudely I was told too bad, zero flexibility. ZERO! They had empty seats on many suitable flights, just wanted to steal my return ticket, simple. Theft. Extortion. The worst imaginable. I went ahead and bought a 2nd return ticket with Philippines Airlines (far far superior airline). My Cebu Pacific seat was zero refund and was sold to someone else I guess. Too bad for Stupid Mr Customer (me) who mistakenly flies Cebu Pacific! NEVER EVER FLY CEBU PACIFIC! This 71-year-old 110-country travel veteran has warned you factually. An utterly disgusting company whose staff indifferently spits in the face of customers, the rudeness is delivered in a could-not-care-less tone followed by a hang up the phone after saying "No way, it's impossible speak to the travel agent for help. good-bye. Click.""
Khuyết điểm: "REPEATING THE WORST EVER. While booking I tried to buy luggage allowance. Impossible. Hence at check-in Cebu Pacific unpleasant staff charged me US$55 on top of a $100 fare for my normal suitcase of clothes. The worst theft in my travel history of 110 countries world wide. Shameless greed and extortion once they have your trapped. It gets worse. Due family reasons I needed to fly home a couple days early, having every reason to believe my ticket was flexible. Nowhere did it say otherwise, nor did the booking site warn me. But rudely I was told too bad, zero flexibility. ZERO! They had empty seats on many suitable flights, just wanted to steal my return ticket, simple. Theft. Extortion. The worst imaginable. I went ahead and bought a 2nd return ticket with Philippines Airlines (far far superior airline). My Cebu Pacific seat was zero refund and was sold to someone else I guess. Too bad for Stupid Mr Customer (me) who mistakenly flies Cebu Pacific! NEVER EVER FLY CEBU PACIFIC! This 71-year-old 110-country travel veteran has warned you factually. An utterly disgusting company whose staff indifferently spits in the face of customers, the rudeness is delivered in a could-not-care-less tone followed by a hang up the phone after saying "No way, it's impossible speak to the travel agent for help. good-bye. Click.""
Ưu: "Can't think of anything I liked."
Khuyết điểm: "Unforeseen luggage charges that were way too expensive. Would not have flown the airline had I realized they charged for luggage on international flights. The charge was about $150, for the same luggage I brought with me for free on two prior international flights that were part of the same trip, on much better airlines for about the same ticket price. I could have tolerated a charge of $50, but I found $150 to be outrageous. Seats were narrow, legs hit the back of the seat in front. No need for such a configuration, since the flight was only 1/3 full. I won't fly Cebu Pacific again. Congratulations, you lost my business."
Ưu: "On time"
Khuyết điểm: "Seats are uncomfortable."
Ưu: "Clean aircraft and friendly staff. I wasn't expecting entertainment and didn't order a meal hence the 1 star. No complaints about the flight and I've flown several times with them and always been satisfied."
Khuyết điểm: "Nothing."
Ưu: "The entire process was a breeze"
Ưu: "I like it because I arrived in Hong Kong earlier than the time we expect. So well done!"
Khuyết điểm: "N/A"
Ưu: "Didnt like anything"
Khuyết điểm: "Changed the time of my flight twice. But still late."
Ưu: "Clean plane nice space"
Khuyết điểm: "Too much late ! Delay for 45 minutes"
Ưu: "Nice and friendly crew and on-time arrival and departure - big difference from my past cebu pacific experiences where flight attendants were unprofessional, mean/impatient to older and foreign passengers, and delays were always expected."
Ưu: "Our flight was comfortable and problem free."
Khuyết điểm: "The only thing that was a little inconvenient was the flight was more than an hour late."
Khuyết điểm: "Crew were so slow to take food orders. It wasn't free and not everyone wanted to order so I didn't see any other reason."
Khuyết điểm: "Our flight was delayed by almost an hour and we waited on the tarmac. Terrible service. Terrible flight. Will never fly Cebu by choice."
Khuyết điểm: "Late leaving the gate then waited an additional 45+ minutes in a line of planes waiting to take off because NAIA is down to one runway."