Loved the big seats and the crew worked hard to make it a great flight.
The airline was the worse I couldn't abord my flight and I did not get my money back. I'm a military service member
Ưu: "Korean Air was amazing. Very comfortable, hospitable, and punctual."
Ưu: "Clean facilities and polite staff. Very short flight"
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "korean air is always great, service was awesome"
Ưu: "Crew took a while before can attend to our needs. Foods are the same choices very limited to beef and fish. Breakfast items are only cereal and porridge. We are seated behind two small kids who constantly kicking my seats."
Ưu: "Creew, food , prompt service"
Khuyết điểm: "No, all good"
Ưu: "Everything, the crew was outstanding. I haven't flew with all airlines but Koren Air was so good that I don't want to fly with any other airline, all ways Koren Air from here on out."
Khuyết điểm: "The second meal wasn't the greatest but I think it was me not the food."
Ưu: "The flight attendants were very attentive, I just thought it was weird that they aren’t allowed to take pictures? That was the only strange thing. Overall one of the best experiences with an airline compared to most. Probably because of the unlimited tasty beverages ;)"
Khuyết điểm: "Strange that flight attendants can’t take pictures like stated above. And the video games are horribly outdated!"
Khuyết điểm: "1. Planes outdated - We were on an old airplane from Seoul which had compact seating, touch screen on tv controls were not functional. We had to help our kids with the program selections. Wished that the 7 hour flights are upgraded to newer ones with touch screen control, just like the 12 hour flights. 2. Food options not available - My son & daughter ended up skipping both meals during the second leg. They did not want to eat hamburger in kids menu, Korean air did not have alternate meal option like pasta or pizza in flight, which was not what I had expected. Cold sandwiches were offere prior to landing in breakfast menu, all of us had to skip it. 3. Turbulence - my son ended up vomiting twice in second leg. Fortunately we carried 2 spare sets of clothes. 4. Checked baggage in Mumbai airport took 1.5 hours to arrive on the baggage claim belt which was just a waste of time. Korean Air staff just blamed airport authorities on the baggage delay and did not inform anxious passengers awaiting for their baggage after the long flight. Korean air was inefficient in every way."
Khuyết điểm: "Attendants were all business, no smiles. Movie selection was limited."
Khuyết điểm: "Boarding Gate at JFK Airport literally has no seats for the passengers! You have to wait in other gates. They should do something about it."
Ưu: "I like the service, food, and entertainment."
Khuyết điểm: "A kid sitting behind me was constantly pushing really hard on the entertainment touch screen. Also, kept playing with his tray table! I was trying to sleep but couldn’t because the constant shaking of my head rest and overall seat!"
Ưu: "Very roomie and friendly service"
Khuyết điểm: "None"
Ưu: "Incheon Airport consistently rated one of the best in the world, has everything s traveler needs and more. Airplane was exceedingly clean, Flight Attenddents very professional, attentivel and efficient."
Ưu: "they were on time and very polite."
Ưu: "Great Staff"
Khuyết điểm: "Being too old to listen to crying baby's in the economy (Cattle Car) section of the airplane."
Khuyết điểm: "not comfortable with the seats"
Ưu: "Reading previous Kayak reviews made me worried about my upcoming trip, but after experiencing everything it all went well. The entire trip made it so easy and smoothly. Definitely I will be using Kayak app again."
Ưu: "Crew team assist us from the moment we landed in Bangkok and help us to our connecting flight. it was an amazing job."
Khuyết điểm: "na"
Ưu: "Crew helpful"
Khuyết điểm: "Food tasteless"
Ưu: "I could never have survived that long a trip on a cramped US airline sitting in a center seat."
Khuyết điểm: "I don't like their policy of closing all the blinds when it is daylight outside."
Ưu: "the company you gave too me were no good i did like then i hope you please do not give that company too no one i did take the fly on Korea air korea air is good but not the company you gave too me too by my ticket from"
Khuyết điểm: "It was very hot journey, as the air conditioner seemed not working properly. Hope this should be improved in future flight."
Ưu: "Business class lie flat bed"
Khuyết điểm: "Crew does not pay attention to you"
Ưu: "Leg room, choice of food and everall services"
Ưu: "Good time management"
Ưu: "food selection & crew courtesy"
Ưu: "Korean Air eventually returned my money"
Khuyết điểm: "What I booked was changed to an impossible connection, 6 hour layover. Ultimately had to cancel reservation and rebook an alternative not through Kayak"
Ưu: "Service, food, entertainment"
Khuyết điểm: "Can't choose my own seats"
Khuyết điểm: "Justfly has the worst customer service. There is no way to complain either. There is no executive office. They are not on any rating sites. They just don't care, because they are not held accountable for their actions."
Ưu: "Attentive cabin crew, roomie, nice entertainment system that worked the entire time of the trip."
Khuyết điểm: "Food was just ok"
Ưu: "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
Khuyết điểm: "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
Ưu: "Flight comfortable, service superb, clean and smooth flight. They went all out to make everyone feel as comfortable as they could."
Khuyết điểm: "Scrambled eggs were overlooked. Breakfast lacked variety. Otherwise, it was all good."
Ưu: "The experience was good attendants are friendly and food was good we were fed snacks breakfast and dinner also free entertainment"
Ưu: "This was my first experience with Korean Air, I was very impressed. I would definitely fly with them again."
Ưu: "The incheon airport efficiency, the food Inboard, the transit was food."
Khuyết điểm: "No snacks like ice cream or snacks. Crew was not as sensitive and attractive to passengers."
Ưu: "the food"
Khuyết điểm: "i wish you could have more options on TV comedy :) more episodes of the big bang theory and/or friends :)"
Ưu: "Beverage service satisfactory."
Khuyết điểm: "The fact that this JAL Flight was operated by Korean Air meant that not only was the staff different, the the plane itself was an older and smaller model with extremely little room and zero entertainment systems. Both of these developments were severely disappointing given that the 2 hour round trip was 440USD, and flying on a budget airline would have provided basically the same experience for much cheaper. Furthermore the flight was delayed for over an hour taking off at almost 10:00pm instead of 8:40pm. The meal service was quite disappointing as well given the long wait. This delay nearly caused me to miss the last train into the city, in which case I would have needed to take an incredibly expensive Tokyo taxi ride to my accommodation. This was avoided by luck alone, as the airport immigration lines at Haneda airport were uncharacteristically empty. All in all, it was a surprisingly frustrating experience and remarkably stressful. I have known JAL and Korean Air to both be excellent carriers and was quite disappointed to have such a poor flight experience could have been exceeded by an average Peach or Vanilla Air flight."
Ưu: "Watched a great movie "spotlight" on board"
Khuyết điểm: "Flight was delayed a little"
Ưu: "Service was great as always on a short flight! I appreciated that food was served and that flight attendants pass out arrival cards."
Ưu: "Everything,crew was great, food was decent"
Ưu: "Always enjoy the care and treatment provided by Korean Air. They know how to pamper. Thank you KOREAN AIR."
Ưu: "Nice airport and huge"
Lush food, excellent service, superb seating/bed, plenty to drink and one of the best flights I have ever had.
Excellent service. Clean aircraft. Took off and landed on time. Did not feel it was an 18 hour flight. Will definitely fly Singapore Airlines again.
My seat did not lean back. It was so uncomfortable. This needs to be checked prior to flight especially very long one.
Excellent service, the food was delicious and the inflight entertainment full of options for varied taste.
Ưu: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Khuyết điểm: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Ưu: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Ưu: "Flight time shorter than scheduled. Food good. Crew great."
Khuyết điểm: "Somewhat limited recent release movies compared to Emirates."
Ưu: "I can say all the crew was amazing"
Khuyết điểm: "They are doing excelent job."
Ưu: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Ưu: "Crew , announcements were restful , not loud and blasting like some airlines"
Khuyết điểm: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Ưu: "The food selection, there is several pre-order meal based on diet or your religion"
Khuyết điểm: "The seat pitch at least 33""
Ưu: "Okay in general, nothing impressive"
Khuyết điểm: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Ưu: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Khuyết điểm: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."
Ưu: "I have tall family members and they had enough legroom even at the back of the plane. Service was excellent. Snacks and drinks were regular on offer even between meal. Very nice, professional staff even after 13 hours of flight. Just excellent. Thank you for this very pleasant experience. Will definitely fly Singapore Airlines again."
Khuyết điểm: "There is room for improvement with the special meals. The non gluten brun was very hard. In general it would be nice if passengers could pre-order from a set selection of foods online what they would like on their tray. This would hopefully lower the amount of food that sadly goes to waste. Also it would be nice to have gluten free snacks on board. Flying with celiac disease is not easy."
Ưu: "Boarding was great. Staff was cordial. Excellent flight."
Ưu: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Khuyết điểm: "Economy is still tightly packed with limited leg room considering the distance traveled."
Ưu: "Loved the food/Movies/seats."
Khuyết điểm: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Khuyết điểm: "Little or no room in Economy"
Ưu: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Khuyết điểm: "baby crying throughout the flight"
Khuyết điểm: "Delayed 2 hours behind schedule"
Ưu: "Very attentive, great food, quality aircraft"
Ưu: "The crew were excellent"
Khuyết điểm: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Khuyết điểm: "There was not much leg room in the seatings"
Ưu: "Service is the best among the airlines I’ve ever taken"
Khuyết điểm: "Never ever get free upgrade"
Khuyết điểm: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
Ưu: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Khuyết điểm: "Nothing"
Ưu: "The service and the flight to and from Narita Airport."
Khuyết điểm: "breakfast was terrible"
Ưu: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Ưu: "The trend to offer more comfort in Economy Plus and similar leads, of course to less comfort in normal Economy class. The ticket price was certainly attractive but it is doubtful that it was good value. Economy Plus might not be good value either."
Khuyết điểm: "Barely enough legspace. Some seats recline more than others, if you're sitting behind one of those you're out of luck."
Ưu: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ưu: "Best serves ever will fly every time"
Ưu: "Love the service at Singapore Air. Very attentive and accommodating."
Khuyết điểm: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Ưu: "The food is good. The service is excellent, always smiling and attentive."
Khuyết điểm: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
Ưu: "I got in some exercise during the delays and gate changes"
Khuyết điểm: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Khuyết điểm: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Ưu: "Overall just a really great experience."
Khuyết điểm: "Nothing negative to report."
Ưu: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
Khuyết điểm: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
Ưu: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Khuyết điểm: "Segment Delhi to Singapore."
Ưu: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Khuyết điểm: "Wifi cost 12 bucks and hour."
Ưu: "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Khuyết điểm: "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
Khuyết điểm: "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"
Ưu: "The ground staff in Sydney!"
Khuyết điểm: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Ưu: "Crew were friendly and constantly moving through the cabin with drinks and snacks (outside of meal times)"
Khuyết điểm: "The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Ưu: "Great food and fantastic service"
Khuyết điểm: "Needs more legroom"
Ưu: "Amazing crew, great service. Really good food"
Ưu: "We love travelling Singapore Airlines and always try to travel with them if we can"
Very comfortable seats and leg room
Khuyết điểm: "Flight crew is great!"
Khuyết điểm: "When open rows are available they should be able to be used instead of making people cram together. I saw several elderly people turned away.. crew was very rude and I’m highly disappointed"
Khuyết điểm: "Although the plane used old, the ride itself was comfortable, bathrooms are clean, food was awesome!!!"
Ưu: "The seat was so hard for a really long flight"
Khuyết điểm: "The entertainment selection was dated."
Ưu: "Great services. Seat was good."
Khuyết điểm: "The queue to board could be better."
Khuyết điểm: "More subtitled movies in English."
Ưu: "Upgrade to business class"
Khuyết điểm: "No alcohol"
Ưu: "The crew was very polite"
Khuyết điểm: "The food"
Khuyết điểm: "Nothing"
Ưu: "Flight attendants doing their best."
Khuyết điểm: "Your food quality is declining. I have some second thoughts now referring the airlines to friends."
Ưu: "I do like the Asiana airlines, they do arrive and depart as planned and they have a decent selection of food good service from the flight attendants. Pretty much, overall good experience in the plane"
Khuyết điểm: "I personally can't say I didn't like anything in the Asiana airlines. overall it's been a great experience"
Ưu: "Flight crews are young, nice and friendly to all passengers."
Ưu: "the safety and flight over all is great."
Khuyết điểm: "the entertanement not much option. and the food for the last meal no taste and not enough pasta sauce no salt."
Khuyết điểm: "In compare with PVG - ICN section, the ICN - LAX section meal food was poorly prepared."
Ưu: "Customer service was good and complimentary food was served during flight. Compar to other airlines require’s me to purchase and with card."
Khuyết điểm: "None"
Khuyết điểm: "Nothing"
Ưu: "I liked everything about the airlines, the flight attendants are so respectful and kind. They go out of their way to help the packager get comfortable and settle in there seat before and after take off. I have been a member with Asian Airlines for 6 years and won't change airlines for nothing even if I have to pay a little extra for great service."
Khuyết điểm: "I have no complaints with this Asian Airlines."
Ưu: "Service was very good, spoke English and the inflight entertainment was very good"
Ưu: "The flight from Seoul to Los Angeles was less than 10 hours. Asiana crew professionalism and courtesy are always excellent."
Khuyết điểm: "The long layover in Seoul-Incheon airport."
Ưu: "The layover in Souel Korea was excellent. The Asiana wing has so much to offer the traveler. The shower was an awesome touch."
Khuyết điểm: "The size of the seats. Not much room for someone 6'2 225lbs"
Ưu: "They took care of my mom's heavy luggage and changed her to better seat."
Khuyết điểm: "4 hour late :-( Unacceptable."
Ưu: "Everything looks alright for a short trip."
Khuyết điểm: "Nothing."
Ưu: "It was an easy ride and was comfortable. No problem in using the screen to watch any show or movie."
Ưu: "They got the special meals right & most flight attendants were efficient."
Khuyết điểm: "Poor service! Why is Korean ground crew always in such a rush & so pushy? Much of their English lacks basic manner in civility."
Khuyết điểm: "We took off 1 hour and 20 mins. LATE from Inchon. We arrived at Clark 2 hours late."
Ưu: "Service was great, English could be better"
Khuyết điểm: "Video system outdated, not intuitive and failed to allow several movies to play."
Ưu: "More space"
Khuyết điểm: "Food should be better , not all passengers are Korean so food shd be of different kinds."
Khuyết điểm: "2 and half hours delay made me crazy and caused a lot of damages for the time and parking fee for my entire family, who were waiting for me at the airport!"
Ưu: "The crew was friendly. It was a very long flight, but the crew did a great job of trying to ensure adequate drinks were available and passengers were comfortable. I also enjoyed the individually packaged toothe brush and toothe paste availability."
Khuyết điểm: "The seats were a bit uncomfortable for such a long flight. I'm 6'2" and had ok legroom, but the seats were a bit hard requiring frequent adjustments."
Khuyết điểm: "N/a"
Ưu: "I love the a380 airbus!!!! U also helped me with my knee needs...i needed to keep rt knee straight"
Khuyết điểm: "Got sick from veg food"
Ưu: "The economy seats are quite roomy compared to other companies. The planes and Incheon airport get upgraded every year. Inheon is probably the best place for lay-over with plenty of options for acivities, from short and long tours, Korean bath house wity overnight stay option, easy and fast immigration, and great customer service always."
Khuyết điểm: "There is still some language barrier with the crew, though much less so compared to other Asian companies. They made up for it in hospitality. Food is usually good. The sandwich this time was cold cut whoch is not as appetizing for breakfast. But"
Ưu: "I like flying Asiana! Clean, they have built in entertainment screens, and friendly staff."
Khuyết điểm: "The only thing I found confusing was I requested a Hindu vegetarian meal. For some reason, part of my meal had chicken... luckily, had dinner before boarding the plane so wasn't an issue."
Ưu: "Very comfortable Biz class. Friendly and attentive crew. Flight boarded and left"
Khuyết điểm: "The food was a bit bland. Movie selection was more limited than expected and there was no inflight wi-fi."
Ưu: "For the duration of 5.5hours, 1 main meal and 1 snack were served. Prompt drinks and meal service"
Khuyết điểm: "No personal inflight entertainment. Only a few screens from the ceiling, with poor viewing angles."
Khuyết điểm: "Bought it 4 hrs before and it never turned into a ticket."
Ưu: "Seats were decent, customer service was good, flight was on time"
Khuyết điểm: "Food was great!"
Ưu: "l like the flight schedule and shutter bus to airport. staff was friendly and polite."
Ưu: "Good food and entertainment. Crew was attentive and kind. Checkin was a breeze. Icheon airport is modern, comfortable and traveler focused."
Khuyết điểm: "Economy class seats were hard to sleep in."
Ưu: "Food was great, seats reclined further than I expected them to, and personal TV was large."
Khuyết điểm: "Movie and TV options could have been better, but charging both 120v and USB was available, and selection was fine."
Ưu: "Able to accommodate our diet, even if food was bland. Stewardess were very nice."
Khuyết điểm: "Seats were pretty uncomfortable but anything gets old after 21 hours of flying."
Ưu: "From Seoul, the staff were all quick and prompt."
Khuyết điểm: "JFK Front desk clerk( she seemed to be an indian or Latin Indian) were so rude and she looked to have no idea for her job. Sorry to grade for " Boarding, Mediocore" Nevertheless, the girl made us too confused. our departure to HK thru Seoul, she gave us boarding pass only to Seoul and my husband uses a cane due to leg pain. ( he can not bend his leg properly). I asked her to give a front seat. She simply ignored my request. At least, she should better say yes or no! However, other staffs helped us!"
Ưu: "nice seating on this plane. Roomy and comfortable."
Khuyết điểm: "Korean passengers smell bad"
Ưu: "Crew, food, boarding"
Khuyết điểm: "There was no electrical outlet or USB port to charge electronic devices. The entertainment system was not working properly. Some movies were working and other did not work at all."
Ưu: "Crew, food, boarding"
Khuyết điểm: "There was no electrical outlet or USB port to charge electronic devices."