Tìm những chuyến bay giá rẻ từ Phoenix đến Việt Nam

Ưu: "Was able to get to get to Narita Airport."
Khuyết điểm: "Okay and not any issues."

Khuyết điểm: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."

Ưu: "The crew was organized and efficient."
Khuyết điểm: "Entertainment: movie choices were limited."

Khuyết điểm: "Good space with large seats. Good food and service."

Ưu: "The crew always smiles and very accomodating."
Khuyết điểm: "The main course could have been better or improve. I wasn’t satisfied with the taste."

Khuyết điểm: "JAL LAX Ground staff. Not helpful."

Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"

Ưu: "they assisted my aunt very well all through out her flight"

Khuyết điểm: "The person who assisted me to check in didn’t even know about Global entry..."

Ưu: "The flight crew"
Khuyết điểm: "More space"

Ưu: "Two choices of meal and friendlier staff. Props to JAL."

Ưu: "Felt welcomed"
Khuyết điểm: "Just felt a little cramped but not to bad"

Ưu: "Staff are the best of all airlines I have been in."

Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."

Khuyết điểm: "Cancelled flight"

Ưu: "Inspire of bad weather, the pilot executed a perfect landing !"

Ưu: "Space between the seats."
Khuyết điểm: "Color of the seats."

Ưu: "Food"

Ưu: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Khuyết điểm: "None whatsoever."

Ưu: "The flight crew was incredibly kind and attentive"

Khuyết điểm: "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."

Ưu: "Hostesses were very nice. Lot's of room in aisles."
Khuyết điểm: "Food was okay. Not a great choice of movies."

Ưu: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Khuyết điểm: "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."

Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."

Ưu: "The flight was smooth and the seating was comfortable."
Khuyết điểm: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."

Ưu: "The movies they offered."
Khuyết điểm: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."

Khuyết điểm: "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"

Ưu: "I love flying jal"
Khuyết điểm: "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"

Ưu: "The Japanese know how to service their customers, five stars all the way. The food and drinks (beer) helped too"
Khuyết điểm: "The video monitor for viewing movies was dated."

Khuyết điểm: "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."

Ưu: "Fare price was unbelievable. JAL and AA combined to make my flight very pleasurable and memorable. This first leg, on AA was smooth and allowed me to go to my connecting flight easy without having to go out of security and back into the international section of LAX"

Ưu: "Always on time"
Khuyết điểm: "No clue when it's boarding time and no announcement"

Ưu: "cost performance"
Khuyết điểm: "non-flat seat"

Ưu: "787 was phenomenal- amazing airplane. You didn't even feel like you were moving."
Khuyết điểm: "Food was extremely disappointing"

Ưu: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Khuyết điểm: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."

Ưu: "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
Khuyết điểm: "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."

Ưu: "Comfortable and spacious for economy class. Very helpful staff."
Khuyết điểm: "If I have to be picky the movie selection didn't seem great."

Ưu: "Our flight had a long delay, but one we were on board it was a short and smooth flight."

Ưu: "very friendly and very helpful from checkin in to departing"
Khuyết điểm: "some flt attendants didnt speak english or they didnt understand what i was saying. (but it was fine, i was flying on a Japanese airline and didnt expect them to speak english."

Ưu: "Best prices for quality service. If the prices for JAL are within $30, I will always select JAL."

Ưu: "Good food and excellent service On time"
Khuyết điểm: "There are not much choices for movies News uses Japanese only"

Ưu: "Boarding is efficient. Crew helpful and willing to please."
Khuyết điểm: "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."

Ưu: "Comfortable plane, good service"

Ưu: "Service & seats are great."
Khuyết điểm: "The connections were a bit late, making the long trip longer!"

Ưu: "Plane is comfortable"
Khuyết điểm: "AA attendants were aloof, too busy talking to one another to notice passengers. Service was slow. I felt as I was an inconvenience to the staff."

Ưu: "I like the food they served during the flight. It very well-thought meal and delicious at the same time. I also like the latest movies on board. We also arrived 20 minutes early! It was absolutely smooth and relaxing flight."

Ưu: "This airline is the most professional I have seen so far. They are extremely accommodating, very helpful, and very attentive. I didn't realize how orderly the Japanese culture is. We took off immediately. The ground crew actually waves bye and bows! No one in the sloppy US does that! They were very professional and juse down right respectful. Food and snacks were served often. Even good coffee!"

Ưu: "Food is great. Crew are very friendly"
Khuyết điểm: "The touchdown, it's not smooth"

Ưu: "Service N crew n entertainment."

Ưu: "On-time, Service, flight & Behavior, conduct."

Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"

Ưu: "I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc."
Khuyết điểm: "More comfortable seats"

Ưu: "Crew was amazing"

Ưu: "Yes"
Khuyết điểm: "Seating"

Ưu: "Brought me to liberty. The Kingdom of Thailand. Great Airline. Reasonable Price. Excellent treatment at Dubai international airport. TSA was also good at Liberty International Airport."
Khuyết điểm: "Long boarding lines at Liberty International Airport."

Ưu: "Good performance of ground staff in kabul"
Khuyết điểm: "On time flight not delay"

Ưu: "Good check-in experience."
Khuyết điểm: "Entertainment Systems are old, low-resolution and difficult to view & operate compared to, say, A380 aircraft. Some did not work. Seats were cramped. One recliner was broken. Cabin crew smiled less. African legs should not have lower quality of equipment and service than other legs."

Khuyết điểm: "Delayed flight and the procedures took very long."

Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."

Ưu: "Kind and very helpful."
Khuyết điểm: "A little more room for people with weak legs."

Ưu: "Great crew, comfortable flight"
Khuyết điểm: "the inflight food needs to be more accommodative"

Ưu: "Pilot does not waste time chatting. Still too much chatter (interrupting movies) but less than on other airlines."
Khuyết điểm: "Entertainment system is Windows based and designed by a moron, especially CC behavior. Shows ads (LOTS) before each movie. Pops up window chrome every time you dismiss PA announcements. Very few movies/TVs (even those from the US) have CC."

Ưu: "A380s are good aircraft. Emirates entertainment is second to none ."
Khuyết điểm: "I'm the first leg 777 aircraft sat towards the back and my window seat was smaller than most seats. I had 1 hour 25 minutes connection in Dubai . But it was a VERY. Long walk from C3 to B14 . By the time for of the plane and reached my connecting gate t8gey were already boarding . Dubai is too big"

Ưu: "The crew and food was great."
Khuyết điểm: "The insect repellant sprayed twice through the cabin was horrible."

Khuyết điểm: "The food was not up to the mark - the menu choice and combinations needs to be re-looked at for non-veg passengers. The choice of spirits was limited and not there at times. The flight attendants overall disposition towards the passengers needs to improve. - at times they forgot what was asked of them."

Ưu: "I always love traveli ng eith Emirates. Great service. They are punctual. Good entertainment system. Comfortable flights and service overall."

Ưu: "I love rraveling eith with Emirates. The seats are comfortable. They have good entertainment system eith a variety of choices. The attendants are polite and respectful and they do an amazing job. The food is good as well."

Ưu: "Excellent all round.a"

Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"

Khuyết điểm: "when i asked for lunch they said it will be served in 20mins and i got it after 50 mins i was very hungry"

Ưu: "Good selection of food"
Khuyết điểm: "Having to listen to everything in both English and Arabic"

Ưu: "so much service, I turned down breakfast."

Ưu: "Staff is very good. Always smile on face."

Ưu: "I liked how professional and attentive the crew was."
Khuyết điểm: "I don’t like that there is not and ovo-lacto vegetarian option available to people like me."

Ưu: "Everything was very good."

Khuyết điểm: "This was a fraudulent charge!!"

Ưu: "Clean flight friendly crew but at times they ignored Some senior passengers by asking for juice and they just passed away."
Khuyết điểm: "Food options could have been better such as better sandwich bread."

Ưu: "I flew round trip on their flagship Airbus 380 from Toronto to Dubai, about 13-14 hours. Crew was great, plenty of food and drinks, about 3x meals, lost track of how many drink runs, maybe 5x. It was almost too much food & drink! The in-flight entertainment was great, touch screen was fantastic, USB port, even power outlet, on back of seat, plenty of entertainment choices from movies, to video games, to trivia, I even got a kick out of all the camera's mounted on the outside of the plane with all the flight tracking details available on screen, plenty of bathrooms. Its such a big plane it didn't even feel like you are flying. I'm 6'4" so I always choose an aisle seat so i can at least stretch one leg out, the crew was even mindful not to bump my elbow or even my leg when it was extended out into the aisle while i was asleep...which was more than accommodating to something I shouldn't have been doing! Overall Excellent, I wish every airline was like Emirates. They're bringing back the old school service and class airlines used to be like. I know people don't dress up while they air travel anymore, but I'll be dressing up the next time I fly Emirates! ;)"
Khuyết điểm: "Nothing comes to mind."

Ưu: "Food ,seat,everything was just great"

Khuyết điểm: "The flight attendants had been un attentive. I was missing a headset so I asked for one, but I never got it. I borrowed that of the person seated next to me. When it was time for serving hot beverages, I skipped tea and waited for the coffee. However, the flight attendant who was serving the coffee never looked my way, and she passed so fast before I got the chance to signal her. Afterwards, I asked three other flight attendants and even though they said they would come back with the coffee, they never did. Finally, when I was about to get up and head to the crew cabin, one flight attendant came by and I pointed to her that I wasn't offered coffe so I was about to go and see if I could get a cup of coffee from the cabin. She said that I didn't need to get up for that and she would get it to me. They eventually brought that coffee one hour after my first request."

Khuyết điểm: "I didn't like the food after I hate the fish with rice I got sick sweating cold!!terrible experience!!"

Ưu: "The flight itself was fine"
Khuyết điểm: "But the next morning I became violently ill and had to be hospitalized. Before we took off Emirates reported they were deciding whether to remove a sick passenger from the plane before taking off, which they ultimately did. I wonder if everyone on the flight got sick."

Ưu: "i liked everything on the trip. it was great. gulalai"

Ưu: "Crew is friendly and good service"
Khuyết điểm: "Emirates did not honer the cost of the Hotel night in Dubai. Neither Kayak, nor Emirates advised us to book the hotel within 24 hours of flight time. We called Kayak, they have Zero customer service. We called Emirates, they blamed it on Kayak. They said that they should have advise us to book the Hotel at least 24 hours before departure. We ended up paying for our Hotel and meals and it should have been coveted by the Airline. Randa"

Ưu: "Every thing looks perfect, but since Emirates want to go one step further, then they should cosider the feet rest"

Ưu: "crew"
Khuyết điểm: "I am vegetarian , I was not provided with vegetarian food and told that vegetarian food was over and I have to choose bet chicken or fish . I dint eat anything for 14 hours and then ate food again in abu dabi flight ."

Khuyết điểm: "Changing the flight schedule without any concideration!"

Ưu: "Food nd entertainment"
Khuyết điểm: "Boarding"

Ưu: "Everything felt like first class, in coach"

Ưu: "Food was decent"
Khuyết điểm: "The movies are censored... there is no point in offering R rated films if you can't watch them as the director intended."

Khuyết điểm: "Boarding at Dubai was like a disaster"

Ưu: "good service"

Ưu: "As comfortable as one could hope for a long haul economy seat."

Ưu: "Once again, the food and entertainment selections were what I liked the most about the flight."
Khuyết điểm: "The crew were a bit impatient with the passengers. There was a lady travelling with an infant, and she was not sure how to fasten the seat belt on the baby. It seemed to me that the stewardess was impatient in dealing with the passenger."

Ưu: "Entertainment selection and legroom were good Entertainment selection included recent movies in various languages and premium TV shows."
Khuyết điểm: "Legroom in economy was good; however, seat width wasn't. You rub elbows with your neighbors while eating. Asian vegetarian meals were nauseatingly spicy - not the "hot" spicy type, but the cinnamon/cardamom overuse type. Most crew members gave a cold shoulder to passengers."

Khuyết điểm: "We specifically reserved AVM meal option and couldn't get that on flight. It appears that it was not only us but many passengers who reserved AVM meal option were complaining about not getting one. On 14 hours long flight not getting a good of your choice is bad."

Ưu: "In flight staff were great, very industrious, and very friendly. In-flight entertainment was the best I have come across on an economy seat."
Khuyết điểm: "My check-in experience was concerning. I had an onward flight to Manila, but no onward flight from there. The airline policy had me not allowed to check in for my flight because of this. I narrowly avoided missing my flight by booking another flight just in time."

Khuyết điểm: "Long walk from flight to the immigration Tooo tooo long"

Ưu: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."

Ưu: "Seat was comfortable. Crew was not too attentive and kept forgetting to serve me food"
Khuyết điểm: "Crew should be attentive to ALL passengers."

Khuyết điểm: "Economy seating is extremely narrow!"

Khuyết điểm: "Food was below average"

Ưu: "The entertainment system has huge offerings."
Khuyết điểm: "The food could be better."

Ưu: "Beautiful, new plane. Amazing, elegant, classy, patient crew. Lot so of nice customer service touches."
Khuyết điểm: "The food could have been a bit more exciting, but it was solid."

Ưu: "The crew were friendly, the entertainment on offer was broad and appealed to all passengers. The meal choices were very good, I requested the LFML options and all were good except for the light evening snack at the end of our second flight which was somewhat lacking in flavours and variety."
Khuyết điểm: "The seats in economy felt cramped on the Boeing 700-300ER, with not much room to recline. This impacted on ability to fully relax and rest on such a long journey. This improved on the Airbus 350 thankfully, which much more leg room."

Khuyết điểm: "The flight was three hours late."

Khuyết điểm: "flight delayed as usual"

Ưu: "The flight attendants were kind and attentive and professional. I enjoyed being able to watch movies of my choice. Great selection of entertainment available. Food was good and the Hagen Daze ice cream was a great surprise!"
Khuyết điểm: "I’m thin but 177cm tall (long legs) so the seats were wide but leg room was uncomfortable for me. Also, the posture of the seats are not good for spinal or neck alignment so, again not comfortable. No support for the lower back and very limited reclinablity."

Khuyết điểm: "Everything compared to Emirates or Etihad"

Ưu: "Having a single restroom in the economy plus section had folks climbing over each other, especially the bulkhead seats, all of the flight. Even the flight attendants had to climb over the bulkhead folks feet."
Khuyết điểm: "The second security check before boarding had people jumping from their seat section to be checked, as the security staff weren't concerned about people's seating priority. It also seemed a couple of economy plus ladies sat in business class."

Ưu: "I like the way Cathay has changed the process for selecting and serving dinner in business class. It adds a bit of class to the experience."

Ưu: "Reasonable leg room in the economy"
Khuyết điểm: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"

Ưu: "haagan daz chocolate ice cream was a surprise"
Khuyết điểm: "the rice with fish didn’t taste that nice and the veggy was a bit overcooked"

Ưu: "Enjoyed food and entertainment films."

Ưu: "Very civilized flight from start to finish."

Khuyết điểm: "Flight delayed as always"

Ưu: "I took the economy premium class. It was great. Seats very comfortable. Dinner was great."
Khuyết điểm: "Breakfast - the omelette was not done, but other than that if was good. The dim-sam was good."

Ưu: "The crew is so nice!"
Khuyết điểm: "Same seat selection issue."

Ưu: "Flight and service were excellent on all accounts including food."
Khuyết điểm: "Boarding was not organized in Hong Kong. Passengers were not called in groups, and therefore, an unorganized line formed between seats. Staff did not clearly tell passengers when boarding was taking place, and where to form lines. I was very surprised."

Ưu: "I always flew Cathy ...... since then .....the snack are always noodle and no other alternative ......."
Khuyết điểm: "may be some bread .... cookies ....... chips ...... and fruit"

Ưu: "The service"
Khuyết điểm: "Nothing"

Khuyết điểm: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."

Khuyết điểm: "I dont like the servic guys"

Ưu: "Great service from flight attendants."

Ưu: "Everything thing worked out well except for the food for my wife. Sitting all the way in the back wasn't that bad because no one was behind us and we could fully recline."
Khuyết điểm: "Kayak or Cathay provided no options to select meal preference while checking in online more than 24hrs before departure."

Khuyết điểm: "Food seemed old and crew was too busy"

Ưu: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"

Ưu: "CX starts throwing out some old movies, it's nice to see some vintage from my kid age."
Khuyết điểm: "How about some new Hollywood release please"

Ưu: "Great food, free, and also free snacks, lovely staff, extra pillows and blankets provided. Roomy, loved it, plan to use then again !"

Ưu: "Good crew"
Khuyết điểm: "Cathay Pacific forgot to send paperwork for departure which resulted in 1 hour delay and then given us furthest possible gate on arrival in HK"

Ưu: "Great service attitude. Friendly with smile. Love their service"
Khuyết điểm: "A short flight with just snacks. Seems downgraded the international flight standard."

Khuyết điểm: "The one issue I had was that the crew members did not come around with drinks aside from during meal times. This is a 15+ hour flight, and people got so thirsty that a line of people went to the kitchen themselves to get water."

Ưu: "On time performance"
Khuyết điểm: "Safety"

Ưu: "All as expected - no surprises"

Khuyết điểm: "The flight was delayed by almost 4 hours from Hong Kong. There are elaborate security check at the last minute. Not even sure if it was just to kill the time. Because the departure time kept moving to later and later time."

Ưu: "My son enjoyed the flight and the worker where very nice to him."

Ưu: "Landed on time"
Khuyết điểm: "Boarded with delay"

Ưu: "Leg room and overall cleanliness was good. Special meal on this sector was very good compared to my previous flight."
Khuyết điểm: "The crew was somewhat rude...not directly to me but to many fellow passengers. There was a teenage girl seated next to me and she requested the crew for some water and the hostess told her to wait till they served drinks which she said will take 5 mins. It was after 18 mins that the girl next to me finally got water. Seriously, you can't afford to give a glass of water , it's not like she was asking for coffee or some soft drink, its water ...and when we flew Korean and EVA airlines, they had a small bottle of water available on the seat when we boarded. Then my next row family asked for coffee and after a few minutes the fellow passengers wife decided to have some tea. So the husband called in the hostess and the hostess very rudely said , now you want both coffee and team , next time please let me know at the same time. Then when they served me my special meal, there was no butter in the meal tray, so I patiently waited for them to serve others and when they reached my row, I very nicely asked if I may have some butter...the hostess said, we don't have any butter. I was like...speechless. No butter, no water...and Cathay is a top class airline , HOW is it possible ? And the other crew was ok, this was one crew member a female and her name started from J , don't remember her full name. She was the laziest ever crew member I have ever seen and I am pretty sure she did not like her job. Cathay did not provide any tooth brush or mouth wash. No socks, slippers , eye patch...nothing. While flying to HKG from Toronto, I did not opt for special meal and the meal was just HORRIBLE. It was some beef and I couldn't even cut it with a knife. I think Korean Air is more or less the same as Cathay but in my opinion Korean is much better than Cathay. Cathay is only good for Business/First class. I seriously recommend EVA airlines and if not then Korean but if you are flying economy then stay away from Cathay."

Khuyết điểm: "It was big problem with boarding in BKK because passenger was without a return ticket."

Ưu: "Great staff. Very friendly and helpful for those in need :) i wasn't in need but I've watched them help passengers every flight I've taken with Cathay pacific"

Ưu: "The plane were nice and clean. most of the crew are very nice the entertainment are great so many different show that we can watch I like that they have noodle cup serving during the flight upon request in case passengers don't get hungry at the time they serve the main meals ."
Khuyết điểm: "First of all The restroom are so tiny I just wish in the future that the airplan will have bigger restroom it though even 1 people to fit but I have kid and it though with baby ,toddler or overweight people. I usually travel with my son who's 3 I been flying many different airlines and I know in every airlines the most annoying is the tiny restroom I don't even want to go in there. 2nd of all Most of the cabin crew are very nice and very polite some aren't when you hit the service button you are expected someone that willing to help not the face like what the heck you want from me??? It's the long flight I understand and I'm exhausted too I just need to see someone willing to help and with a big smile not grumpy face. One last thing is the food. I'm not sure who's think about the menu for kids I'm not sure it is my son or the food But he never touch the food only thing he ate are the dinner roll I hope I can see some change for kid menu pick somethings that most kid like to eat maybe? Thank you Nadia M"

Ưu: "Shorter flight airplane much nicer"

Ưu: "Cabin crew always smiling and helping out"

Ưu: "Cathay Pacific is an amazing airline with the best economy service and best in-flight entertainment I've ever encountered. They really make you feel comfortable on lengthy trans-Pacific flights, and their hub in Hong Kong is spectacular."
Khuyết điểm: "Nothing"

Ưu: "For the reasons stated above, we did not travel to Perth on Cathay Pacific. However, the Cathay Pacific staff were very helpful in organising our rescheduled flight with Air New Zealand."

Khuyết điểm: "the flight was delayed 1.5 hours before boarding. After flying for around 2 hours, they decided to turn back due to the flushing system was not working in the toilet!!!!!!!!"

Ưu: "Very nice crew. Helpful and kind."
Khuyết điểm: "No sound system on my screen. The crew were wonderful trying to fix it but it was broken. Pee all over restroom floor."

Ưu: "The entertainment was very good. Overall, the service was satisfactory and I will fly Cathay Pacific in the future."
Khuyết điểm: "The lavatories were not kept clean. Especially during long haul flights; more attention has to be paid to this area in particular."

Ưu: "Great movies, excellent staff"
Khuyết điểm: "Ran our it breakfast selection"

Ưu: "Despite the Covid-19, l'm so happy that China Airlines is operating and safely brought us back to SFO."

Ưu: "Friendly crew, comfortable seating, and good food. Enjoyed my flight with China Airlines and will travel with them again in the future!"

Ưu: "Crew was very friendly"
Khuyết điểm: "More comfortable seats"

Khuyết điểm: "The temperature inside the cabin was too hot! It was warm and hot enough that chocolate I bought at duty free before the flight was melted!!"

Ưu: "Always good service"
Khuyết điểm: "No fruits on long flight, not like other airlines"

Ưu: "Crew was the best ever, and I've been flying on China Air for 40 years.... they must have put in a good program to achieve this better-than-before result."
Khuyết điểm: "Boarding from a shuttle bus gate at midnight is problematic... we had to stand on the bus in the dark, and couldn't figure out when the driver was going to turn or stop or go, so people (including many old people) were tripping over for the duration of the bus ride."

Ưu: "The Flight was awesome in all aspects, And the Seats were exceptionally comfortable"

Khuyết điểm: "I didn’t know My stop over would be more than 8 hours between flights Very disappointed. I don’t think will use your services again"

Khuyết điểm: "Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable."

Ưu: "The staff were actually very nice and possibly the only good thing about this trip."
Khuyết điểm: "The turbulence was the worst I had ever experienced in my life. Granted, I understand nothing can really be done about that but, the captains made little to no effort to inform us when we would be hitting turbulence. All he said was “Crew, take your seats.” People just had to assume we were about to hit turbulence. And gosh was it horrible turbulence. 13 and 1/2 hours and at least 7 incidences of really hard turbulence. I got no sleep at all, cause I was much to afraid to even close my eyes. I wish the capitains could have said something to calm us down. It was frightening."

Ưu: "Honestly the turbulence really did not make this an enjoyable ride. I actually could not wait for us to late. It was rather petrifying."
Khuyết điểm: "The food was not great and again the seldom announcements about turbulence made this a difficult ride."

Ưu: "seats were full configurable, tray table very logical and space all felt useable."
Khuyết điểm: "the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new."

Ưu: "Planecdmlty. Had the tow to myself! Food and crew excellent ."

Ưu: "The airplane was new and clean."
Khuyết điểm: "Flight was delay"

Khuyết điểm: "Good"

Khuyết điểm: "Good"

Ưu: "crew members are so friendly, excellent services"

Khuyết điểm: "These are some of the narrowest seats I've experienced in a full-sized airplane. Please note, I am a normal sized human."

Ưu: "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
Khuyết điểm: "-"

Ưu: "Prompt and customer-oriented service. Thank you to counter staff for arranging the seat change. I thought I had confirmed the seating during web-checkin but was told that there was no history of confirming the seats in the system."
Khuyết điểm: "A change of snack for to and fro journey would be good."

Khuyết điểm: "Frigid cold"

Ưu: "Good overall flight with good service."
Khuyết điểm: "No complaints."

Ưu: "Everything, the service, the food, the disposable toothbrushes & toothpaste in the bathrooms, I’ll always fly China Air going to Asia from now on, they are awesome!"

Ưu: "I've never experienced anything than superb customer service from China Airlines. When feasible, I always opt to go with them, even if Kayak suggests a cheaper flight. I was cutting it close with a flight, and their staff walked me through security, baggage, and straight up to the gate (TPE to Okinawa). Highly recommended."

Ưu: "Airplane it's nice and entertainment too"
Khuyết điểm: "Both flights were delay... Crew very rude and not helping when asked Food was very bad"

Ưu: "It’s takes s long time checking in due to long lines."
Khuyết điểm: "Sits are too small and wish better choices for the food they serve."

Ưu: "Crew was nice"
Khuyết điểm: "The plane was kept really cold and entertainment system didnt work very well."

Ưu: "Flight landed on-time and was smooth. Staff was helpful and profession. My request for vegetarian meals failed (might have been my fault) and the staff really went out of their way to make sure I got vegetarian meals anyway. And the vegetarian meals were excellent. Good experience on a long flight."

Ưu: "Your system Kayak in general"
Khuyết điểm: "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"

Ưu: "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."

Ưu: "All of stewardesses helped me a lot with their happiness. I love the way they answered their customer."
Khuyết điểm: "I didn't like the chair because it was quite small and I couldn't sleep well during the flight."

Ưu: "My very first time flying china airlines and loved everything about it... food, service, comfort, etc."
Khuyết điểm: "Nothing."

Ưu: "staff was nice, entertainment was good."
Khuyết điểm: "food, my seat did not recline"

Khuyết điểm: "Seat assignments are not given until you check in at the desk. I bought this flight many months in advance and could not choose my seat at that time. I then tried to get a seat when I was sent an email saying "check into your flight and reserve your seat". Websight would not let me do either so I went to check into my flight earlier then normal only to find out that my only option was middle seat. Tried to change the seat and was given the run around to go to different gates, which I did and the attendant just kept telling me to go to a different gate. Very frustrating and very uncaring and unfriendly attendants. This was a super long flight and very uncomfortable. I will consider another airline when making my next travel booking."

Ưu: "They were very kind when I had to miss my first scheduled flight."

Ưu: "Food, chair, and crew."
Khuyết điểm: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."

Ưu: "I very much enjoyed the flight! The airline staff were incredibly friendly and helpful. They were kind and went out of their way to offer water bottle refills; a huge plus on such a long flight! The meal I requested was vegan and good. There were no loud announcements, bright lights or interruptions for many hours during the flight: very relaxing for sleeping and reading. I will absolutely be flying with them again."
Khuyết điểm: "The seats were not 'incredibly' comfortable, I'm a smallish woman and felt a little cramped, but overall it was pleasant. Just bring a puffy jacket or back pillow. I wish the juice and beverage selection were more varied (healthy options) and that they used more sustainable and environmentally friendly practices❗️My food came with a single-serving water cup that I requested they keep though I think even unused it was thrown away..."

Khuyết điểm: "Older entertainment system and still decent"

Ưu: "Comfortable seats, nice attendants. We couldn't watch any movies or programs, and hear music."
Khuyết điểm: "Screen weren't working to watch programs, and hear music"

Ưu: "Food and entertainment selection was good."
Khuyết điểm: "Not too much room in terms of seating. Back pain felt after flight."

Ưu: "Entertainment system"
Khuyết điểm: "Narrow seats, narrow aisles"

Ưu: "Decent leg room iand comfort seats n coach, unlike US carriers without paying more for it, and selection of movies. Food was decent and service fast and efficient. For a 2 hr flight, Big THumbs Up!"
Khuyết điểm: "All Good"

Ưu: "Great service once again and comfort seating without paying more. Liking China Air more and more every day. Stewardesses are very pleasant and food on a short 1 hr flight was quick and decent. Great sunset above the clouds!"

Khuyết điểm: "Boarding at SFO was confusing since attendance gave wrong information so that we kept sitting to wait for our turn. And it ended up kind of disordering. Airline needs to improve this small process while customers waited for so long to board."

Khuyết điểm: "Terrible food and movie selection"

Ưu: "Airplanes are fairly new. Everything seemed fairly clean. Movie choices were good. The staff was really accommodating and friendly."
Khuyết điểm: "Narrow seats in Economy. With every move, I had to be careful not to disturb the person next to me. I am a fairly skinny guy. This was quite challenging when I tried to eat. It was too easy to trigger the flight-attendant call button by accident with the touch screen. The icon is not really obvious and it is close to the screen on and off icon."

Ưu: "Enjoyed the food and entertainment. Leg room was a bit tighter than what I'm used to. Otherwise decent flight."

Khuyết điểm: "Chose western style dish, not very good."

Ưu: "Since there is no Premium Economy class on this route, I was upgraded to business. Good, but not great experience."
Khuyết điểm: "No complaints, except that the business lounge at TPE, after the very long ordeal of going through security, is out of the way. Why the lights there would be so dim is a mystery to me, but the lounge is great."

Ưu: "The Pilot, very respectful, apologizing about the delays, but we still made it on time, much earlier than I expected."
Khuyết điểm: "Rush, you cannot do this to everybody. Fisrt priority are their kids, before they settle down, they want their kids to be settle and possibly comfortable, remember, it's a long flight."

Ưu: "Lovely staff, new plane, great entertainment options"

Ưu: "I booked an aisle seat and they did not honour it at checking"
Khuyết điểm: "Everything."

Khuyết điểm: "Flight was unable to land in Vancouver due to aircraft problem, and diverted to Seattle. Spent the night there; still waiting to get back the next morning. Serious disruption of business day for my wife and me as a result."

Ưu: "Very nice crew!"
Khuyết điểm: "Was almost three hour late..."

Ưu: "The Air Canada Rouge crew was young, efficient & courteous; seats were good; and it was the only direct flight that I can get that day, at a convenient time during the daytime."
Khuyết điểm: "Better entertainment ( u can only get them streamed to your own device), and maybe a bit better food."

Ưu: "Great crew"
Khuyết điểm: "How late the flight was but they gave us a coupon to make up for it"

Ưu: "Crew was friendly."
Khuyết điểm: "It was incredibly cramped on the plane. Also, despite our ticket saying boarding starting at 2:05, we got there at 2:08 and were among the last people on the plane so there was no room for our luggage."

Ưu: "Worst seats of any airline"
Khuyết điểm: "Worst seats of any airline"

Khuyết điểm: "Rude staff , flight was delayed, child sitting next to me kept kicking me and his mother wouldn't say anything to him staff also didn't do anything."

Ưu: "Prompt boarding"
Khuyết điểm: "Timing of flight from Phoenix"

Ưu: "Boarding was OK."
Khuyết điểm: "Very uncomfortable generally. No water on the plane. Cold coffee and tea. Just a bad experience."

Ưu: "the hostesses were friendly. safe flight"
Khuyết điểm: "they always start at first class with drinks and food , by the time they reach further back your flight is half over, can they not do one cart from front and one from back. I realize we were not in first class but please don't ignore us"

Ưu: "We did finally get to our destination."
Khuyết điểm: "Late flights, missed connection, no ground service"

Khuyết điểm: "Staff was rude; they seemed more interested in talking to themselves than assisting customers. Air Canada never treats customers properly."

Khuyết điểm: "The flight from Phoenix to Vancouver was good except for the poor wifi when we were connected to the air canada wifi. Since there is no mini TVs on the back of the seats, you have to connect to their wifi to access shows and movies from your own device which is fine if it works. Tried to watch a movie which had huge problems connecting and the loading signal was on for a large amount of time. Once it had connected to the movie, it had restarted to the beginning about 25 times during watching it. Very disappointing and made it very unenjoyable. Also, right after we boarded, the pilot went on the intercom to tell us the ground crew had a gas spill and had to take extra time to clean it up which led us to sit on the plane for an extra 45 minutes and that led us to miss our connecting flight."

Khuyết điểm: "It’s Rouge. ‘Nuff said."

Ưu: "The pilot made the flight a fast time. The airfare was a good price."
Khuyết điểm: "The seat leg room was too cramped and the plane was older with a noisy cabin in the rear third area"

Ưu: "Airport security was great and the airport pane was clean with a great crew!"
Khuyết điểm: "Didn’t depart on schedule and then had to wait in Calgary to depart as the gate wasn’t available"

Ưu: "Got a seat. Made it on the flight."
Khuyết điểm: "My original flight (booked in January) was changed to the following day and there was no notification. So though the first leg was fine, the second flight (Toronto to London) i had to scramble in Toronto to book the flight and get a seat. (50K elite member)."

Ưu: "Every thing"

Ưu: "Everything"
Khuyết điểm: "Nothing"

Ưu: "The crew was fairly friendly. A glass of beverage was offered and water was offered a couple more times."
Khuyết điểm: "Mddle seat is never fun and is one of my dislikes but I didn't hate it. The choice to opt out of the rating of the food and entertainment is not an option on this survey therefore I give 3 stars because they were only available for purchase and I did not purchase any."

Ưu: "I liked the friendly crew members"
Khuyết điểm: "1. Could not reserve seat on the return flight and still got charged for it. 2. My seat did not have the new outlet for phone jack and USB charger. I had to use old headset outlet on the arm-rest which did not work. 3. Planes delayed on both directions."

Ưu: "Didn't like much about this flight. Only benefit was the price and I wish I would have paid more to fly with someone else."
Khuyết điểm: "Flew Air Canada to the east coast for a vacation. They lost my bag on the way over. Understandable. Things happen. I reported it missing at the airport. My vacation has come and gone and still no bag. Here we are 9 days later and no update or anything. Their baggage center is a NIGHTMARE. I wait on hold for over an hour each time only to be greeted by someone who couldn't care less about my issues. Every person has told me something different. It is beyond frustrating. Highly doubt I will ever see that bag again."

Ưu: "The overall process was painless and the flight was cheap"
Khuyết điểm: "Seats were very close to the seat in front of you. If you're over 6 foot 1 inch don't fly with them."

Ưu: "Pleasant crew"
Khuyết điểm: "No leg room, very uncomfortable"

Ưu: "Friendly crew. Comfortable seats with enough leg room."
Khuyết điểm: "Cold air blowing on our seats that apparently could not be turned off - we asked twice. Very crowded in terminal with several flights boarding at same time, didnt know when we were being called up and didnt know which line to be in- very confusing"

Ưu: "Seats very hard to sit in for 5 hrs."

Ưu: "The seating on the airbus 319 in main cabin is very cramped. Prefer Westjet 737. Will use them in future."

Khuyết điểm: "We were crammed in with no room to move. no way to get comfortable. Seats not comfortable. Very tight space and not pleasant."

Ưu: "Staff were courteous. No problem there."
Khuyết điểm: "The plane was old and there was little leg room. Should retire it."

Ưu: "Everything went well with this trip home, the service was helpful, knowledgeable and friendly. A real improvement from earlier Air Canada flights. Flights left on time, a bonus."

Ưu: "Good flight everything was pleasant but..."
Khuyết điểm: "My bag did not arrive for close to 2 hours after we landed. About 15 bags were released on the carousel at an appropriate time and over an hour later the rest of the plane's bags arrived. The staff were not overly concerned. They announced a number of times that the bags were coming, it was almost comical. I have dealt with this before at Pearson I don't understand why it takes large amounts of time to unload bags from the plane? Or why a few bags arrived and the others took 2 hours? I am not sure if Air Canada has any control over this or if it is Pearson's responsibility but I would appreciate if you could forward this complaint to the appropriate folks. Thanks."

Ưu: "There was drinks but no snacks like cookies or pretzels. There was no form of entertainment on the plane The lines on the airport was way too long and it was overcrowded"

Ưu: "The landing of the aircraft was second to none when we landed in Calgary."
Khuyết điểm: "The seats we were sitting in were uncomfortable. There seemed to be a ridge near the back of the seat cushion and it was very uncomfortable for the entire trip."

Ưu: "Boarding is very slow and disorganized. Plane was unusually noisy. Rouge seats are the WORST very little legroom even by economy standards."

Ưu: "I prefer an aisle seat. I was reminded aisle needs to pay 60 dollars additional. I was surprised."

Khuyết điểm: "The way we were treated when we had to deplane because of mechanical problems. Air Canada spent little time looking for hotel rooms and told us if we can find one for ourselves they would be willing to give us up to$150 for the room if we saved our receipts. Where can you find a room in Phoenix for $150? You can't. The plane was suppose to leave 6:25pm . This was 9:00pm. No offer of food , drinks nothing. People were tired and hungry. Finally after a lot of complaining, that's when some us were given rooms they gave us vouchers for the hotels restaurant that was closed due to renovations. The agent was to,d this when they reserved the rooms but they lead us to believe there would be food there. We didn't get out until 2:00 pm the next day. And even that flight was late. I was exhausted when I finally reached my destination. I lost over a day of my vacation. I don't want to fly with Air Canada again!!!!!!!!!!"

Ưu: "i LIKE THE EARLY ARRIVAL....."
Khuyết điểm: "i DON'T LIKE THAT ARRIVING AT THE GATE EARLY STILL MEANS A DELAY TO DISEMBARK. i'M SURE THEY MUST KNOW ONE OR TWO HOURS BEFORE LANDING THAT THE FLIGHT WILL BE EARLY. wHY CAN'T THE GATE BE READY TO APPROACH STRAIGHTAWAY?"

Khuyết điểm: "Second flight in a row delayed almost 1.5 hours."

Ưu: "On time and short! Everything was good"
Khuyết điểm: "Great"

Khuyết điểm: "No movies or muisc on the plane. No snacks to eat on the plan journey. No entertainment at all!!"

Ưu: "Smooth flight,and all the rest was okay."
Khuyết điểm: "My seat was damaged and it was hard on my neck,unable to rest it as the top part was jutting out."

Ưu: "at least a packet of crisps with your drinks of juice and water"
Khuyết điểm: "no movies and music-earphones"

Ưu: "The pilot got us through some pretty heavy turbulence. Good job!"
Khuyết điểm: "We were waiting in the plane for a couple of hours. They had us then disembark for half an hour and board again. I missed my connection. Air Canada needs to revisit the timetables from Toronto, all the transatlantic flights leave after 16:00, that creates long queues in the airport security and huge delays in cases like mine. I arrived 20 hours after my original flight because of this schedule. Additionally, they did not offer us any food, while the whole process took more than 10 hours. We arrived in Toronto at midnight local, when everything had already closed for the day."

Ưu: "Leaving and never coming back!"
Khuyết điểm: "Psychotic and delusional crew that take bad customer service to a whole new level!"

Ưu: "Left on time"
Khuyết điểm: "Didn't pick up dinner trays, when they passed out breakfast, one lady didn't bother to hand out the napkin or the bottle of water to people, while the lady going down the other aisle did. Greasy pice of cake and no napkin, and a red eye flight and no water? I saw them on the cart, I guess it was just too much work to hand them out!!!"

Khuyết điểm: "The seat smells. Has a bad odor and was not comfortable. I suggest cleaning the seats and have air fresheners. Also, a separate seating areas for adults with children. There was a baby crying the whole entire flight."

Khuyết điểm: "Did not fly Air Canada from Phoenix to Toronto; flew much cheaper version "Rouge". Flight was delayed more than 40 minutes in Phoenix while cargo rearranged, making us late for connection in Toronto (1.5 hour layover initially). Stewardess told us we could make flight if we ran through airport, but when we got to the gate, we were told that we had been rescheduled on another flight 2 days later! Crew on flight did not tell us this. We did manage to get another flight to Frankfurt 2 hours later on Air Canada, then to Barcelona on Lufthansa, arriving 8 hours later than originally scheduled. Rouge flight had fewer amenities than Southwest and less legroom. Did not know what were getting when booked flight -Will never fly Rouge again!"

Ưu: "There was nothing to like about the flight, other than the fact that the crew was compatent."
Khuyết điểm: "As far as I'm concerned , I didn't fly Air Canada, I flew Air Canada Rouge. Air Canada Rouge is a VERY poor representative of the Air Canada brand. There is NO legroom!!! My seat mate, who is Canadian told me that they reduced the distance by 3 inches from the Air Canada standard. I am not a tall person, I only have a 30 inch inseam, but my knees were touching the seat in front of me. Anyone over 6 feet tall would be VERY uncomfortable."