There was a little delay in the boarding
Ưu: "The crew is awesome. They’re so polite and helpful."
Khuyết điểm: "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
Ưu: "Amazing crew! Great food service!!"
Khuyết điểm: "Cleanliness of tray table"
Ưu: "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
Ưu: "Cleanliness, spacious legroom"
Khuyết điểm: "Serve coffee more"
Ưu: "Friendly staff and decent size."
Khuyết điểm: "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."
Ưu: "Food was good"
Khuyết điểm: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Ưu: "Outstanding service as always - ANA rocks!"
Khuyết điểm: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
Ưu: "One of the best service! Thank you!"
Khuyết điểm: "All was 100%! Thanks!"
Ưu: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Khuyết điểm: "There isn't a bad comment."
Ưu: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Khuyết điểm: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Ưu: "On time. Nice 787 Dreamliner. Very comfortable flight."
Ưu: "Service was excellent; I felt well-cared for!"
Khuyết điểm: "food"
Ưu: "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
Khuyết điểm: "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
Ưu: "Food and Sitting Space"
Khuyết điểm: "Nothing"
Ưu: "Customer service on ANA was as stellar as always."
Khuyết điểm: "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."
Ưu: "Food was quite good"
Khuyết điểm: "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
Ưu: "More space than usual between chairs. Crew is friendly."
Khuyết điểm: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
Ưu: "Aircraft menu and service"
Khuyết điểm: "Aircraft seat pitch"
Ưu: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
Ưu: "crew was professional and very attentive and beer and wine on the flight."
Khuyết điểm: "wish they had more movies choices from the u.s."
Ưu: "Attentive and polite staff. Comfortable planes. On time flights."
Khuyết điểm: "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."
Ưu: "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"
Ưu: "the place. new. lots of space for the legs. air inside the plane was better than others."
Khuyết điểm: "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
Ưu: "The leg space of the plane"
Khuyết điểm: "Some crew hard to understand they English"
Ưu: "The ANA crew were very sweet and accommodating"
Khuyết điểm: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
Ưu: "Fantastic customer service, excellent food everything was best and clean."
Ưu: "Good service Soft landing Clean"
Khuyết điểm: "Not really"
Ưu: "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
Khuyết điểm: "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
Ưu: "The staff was so very helpful and nice. Thanks a lot!"
Khuyết điểm: "The great disinter service from the flight attendants made up for the delays."
Khuyết điểm: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
Khuyết điểm: "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"
Ưu: "Flight was great."
Khuyết điểm: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
Khuyết điểm: "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
Ưu: "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
Khuyết điểm: "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
Ưu: "Crew services"
Khuyết điểm: "Seat space, window side, especially foot area no space for my bag and legs"
Ưu: "As expected from the Japanese, super polite snd patient."
Khuyết điểm: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
Ưu: "All good"
Khuyết điểm: "nothing"
Ưu: "Nothing really major to complain about but nothing that went the extra mile..."
Khuyết điểm: "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
Ưu: "I liked my aisle seat. The plane was clean. Crew professional. Temperature comfortable. Pillow, blankets, and headphones given."
Khuyết điểm: "No instructions on how to use the remote for the television."
Ưu: "The staff was so kind and quick to make everyone feel so comfortable. And the plane itself was already super roomy, so time flew as I spared the skies like I was back home in my living room."
Ưu: "Very comfortable. Lots of room, wonderful crew."
Khuyết điểm: "A little light on entertainment choices, the English translations of flight info were pretty rough and sometimes unintelligible. Not a problem on this flight but could be if there was a major delay or something that needed to be communicated."
Ưu: "The crew was friendly and the plane on time."
Khuyết điểm: "I'm 6'6 tall and there wasn't enough room for my legs."
Ưu: "Service in a air."
Khuyết điểm: "I needed water in the airplane because inside was so dry, however it was so hard to ask water and they gave me very little of water."
There was a misunderstanding during check in that it was a mandatory requirement to make hotel reservations for quarantine without it you can’t board the airline.So we had to booked a hotel last minute and it was the wrong hotel since it’s not accredited by DOH Philippines. Since it was last minute we can’t get a refund or cancel the hotel. It was stressful and unnecessary hassle.
Khuyết điểm: "N/A"
Ưu: "Great food, nice crew."
Ưu: "Good service"
Khuyết điểm: "Update new movie"
Ưu: "Amazing crew and delicious food."
Khuyết điểm: "Of course seats could me more comfortable"
Ưu: "lots of legroom. courteous staff. bathroom is clean"
Khuyết điểm: "everything is excellent"
Ưu: "(Business class) Friendly, helpful crew. Very good food and a pretty comfortable and adjustable seat that was great for two passengers travelling together."
Khuyết điểm: "In flight entertainment system was a bit outdated."
Ưu: "Everything but the seat cushion"
Khuyết điểm: "Better cushion on the seat"
Khuyết điểm: "More subtitled movies in English."
Ưu: "Efficient check 8n process and great on board entertainment options."
Khuyết điểm: "Again, late landing! And I had to catch my next flight in an hour, so I had to literally run and beg everyone in front of me to let me be the first in line when I exited the plane, claimed my baggage and checked it in again to DC, passed through Customs, took the shuttle from Terminal 5 to Terminal 1, went through Security Check for me not to miss my last connection flight. I couldn’t even go to the bathroom. All my flights on Asiana Airlines from the US to Manila and vice versa were screwed up!"
Khuyết điểm: "Flight was delayed by 10 hours less with less than 24 hours notice. Had to call Asiana to change flight to a 1 stop flight (original flight was nonstop). Flight to Seoul from New York was also delayed by 8 hours and I ended up having to spend ~$70 for hotel/taxi due to arriving in Seoul past midnight. Horrible experience both there and back and don't think I would ever take Asiana again."
Ưu: "Good food and services"
Khuyết điểm: "None"
Ưu: "On time, the decor, side seats seems to have more legroom"
Khuyết điểm: "The crew wasn't the friendly"
Ưu: "Nice staff. Good movies. Liked having slippers and toothbrushes/toothpaste."
Khuyết điểm: "For a flight going to the US, it would be nice if an American style breakfast was offered as one of the choices, like bacon and eggs, or an omlette, etc. Also, during lights out time, several times an announcement was made that there would be turbulence and to put on seatbelt. Each time it woke me up. While that info is important, maybe just have the seatbelt sign on all the time, and put words on the screen when there is turbulence, during the sleeping time of the flight."
Ưu: "The crew on the flight were so warm and wonderful. Flying with Asiana is always wonderful!"
Khuyết điểm: "nothing special. delayed."
Ưu: "Helpful staff who regularly cleaned restrooms."
Khuyết điểm: "Minimal, unhealthy meals. Poor choice of beverages (no cartons of milk) and gloopy fried fish that was all batter. Tpe-Seoul meals were perfunctory boxes with no choices besides malodorous rice. Entertainment was very thin on movies and (jazz/classical) music, and the preview window was about one by two inches, ludicrously small. No English subtitles on most world or Asian movies."
Ưu: "I like the food and Smooth landing!"
Khuyết điểm: "The flight was delayed."
Ưu: "i think asiana is one of the best airline in market for their professional services. thanks."
Ưu: "Korean food options were very good, crew were courteous, boarding was quick even with full flights and delays."
Khuyết điểm: "Entertainment options extremely lacking. No options to choose films on 12+ hour flight Seats very firm and recline very far, which is a problem for person sitting behind."
Ưu: "Everything. It was comfortable, the flight attendants were attentive. Before the flight, I was moved to a better seat because I require wheelchair assistance."
Khuyết điểm: "Not a thing."
Ưu: "The crew was professional, boarding was smooth, and service overall was great. Its why i continue to fly with this airline"
Khuyết điểm: "Im sure it has nothing to do with the flight crew but i would love for my flights to actually arrive on time (+/- 10 mins) this 30-45 min delay on the runway is getting old (normally leaving from NRT)"
Ưu: "Good food and service"
Khuyết điểm: "Nothing"
Ưu: "The crew was nice and friendly and efficient."
Khuyết điểm: "Business class seats don't lie flat completely and angle down so you feel like you are sliding down. Also the padding in the seats is horrible and uncomfortable. Also the entertainment is ancient!! Needs to be updated ASAP."
Ưu: "I liked being seated toward the back of the plane so that me and my cat had some privacy. The crew was very polite and gave me thorough instructions for transporting my cats."
Khuyết điểm: "I bought a carrier for my cat that fit the airline's specifications, but it didn't fit all the way under the seat. Because of this, I had to put my cat in the overhead bin during takeoff. This gave me and my cat a lot of stress, although they let me take her out during the landing. Also I thought the airline would open much earlier than my flight so that I could ensure the safe transfer of my pet-in-cargo."
Ưu: "The airbus had plenty of storage room in addition to leg room. The compartment underneath the window was big and allowed two big purses to fit with additional space left. Plenty of space between seats in front even when reclined. The crew were friendly and ready to assist. So far, this has been the best airbus I've flown in."
Khuyết điểm: "Not applicable"
Khuyết điểm: "flight was delayed repeatedly with poor communication with passengers and little sense of taking responsibility. Eventually 3.5 hours late, causing me to miss my appointments. I am still waiting for a reply from the airline for some sort of compensation."
Ưu: "The gluten free meal was much better on this flight and the ladies were pleasant as usual."
Khuyết điểm: "Less entertainment offerings compared to our 10hr flight but other than that, all went well."
Ưu: "The flight attendants were very nice and the on-board entertainment options were decent enough. I had the gluten free meal plan which was ok. The ladies were very organized and I got my meal before the rest of the plane."
Khuyết điểm: "The plane was delayed so our supposed hour and a half layover turned into a mad mad dash across the airport and through security, again. It would have been extremely helpful if they could have gotten the two handfuls of us passengers off before everyone else so we could get to our connecting flight with the same airliner..."
Ưu: "Crew was greatest part of this flight, as they were very friendly and attentive. The bread was warm and tasty."
Khuyết điểm: "Flight was 2 hours late departing; plane was old and did not have lie flat seats in BIZ; luggage was damp when it arrived; food was very bland tasting; entertainment system was not very clear and was difficult to control."
Ưu: "Asiana service"
Khuyết điểm: "Old plane. Small screens and worn out fixtures."
Ưu: "The company called one travel agency quoted $1,000.00 per ticket from Vancouver to tokyo. I purchased 3 tickets but in about 3 weeks later I find out that they cancelled it. I complained about it and they asked if I wanted to purchase the same tickets from the same flight and seas for $1,500.00. Because I wanted to save $50 (Air Canada was $1,050.00 through Travelocity at the time), I had to pay $1,400.00 for Air Canada ticket 3 weeks later. I will never fly ANNA or deal with travel one. Even though it is a little more expensive I will only deal with reputable company such as travelocity."
Ưu: "I like everything in it. The flight was excellent. Relaxing!"
Khuyết điểm: "Nothing serious to mention."
Khuyết điểm: "The take off time is very late. People are very tired at this time. Tha lay over is too long. Tour or hotel stay is not free. Seats need more cushion. Blankets do not smell fresh."
Ưu: "The food, entertainment, USB outlet, the staff is great. In feb I will continue to use Asiana again"
Khuyết điểm: "Everything was great! I'm not the complaining type. I'm totally happy with it WIFI would be nice though"
Ưu: "The service was very nice. I liked the extra room for legs and the seats."
Khuyết điểm: "Check-in was a bit difficult because I had two cats to transport with me. Though I double checked with the Quarantine offices in Chicago and in Incheon, and they said that I did not need any documentation, the person at the check-in counter would not let me take the cats without the Quarantine office's written permission. Only after an hour of explanations I could take the cats. It seemed that that person was not familiar with rules on pet transportation."
Ưu: "From Seoul, the staff were all quick and prompt."
Khuyết điểm: "JFK Front desk clerk( she seemed to be an indian or Latin Indian) were so rude and she looked to have no idea for her job. Sorry to grade for " Boarding, Mediocore" Nevertheless, the girl made us too confused. our departure to HK thru Seoul, she gave us boarding pass only to Seoul and my husband uses a cane due to leg pain. ( he can not bend his leg properly). I asked her to give a front seat. She simply ignored my request. At least, she should better say yes or no! However, other staffs helped us!"
Ưu: "Friendly service, Korean meals, accommodation and courtesy for disabled passengers"
Khuyết điểm: "Not enough Korean meals"
Ưu: "The seats were roomie and the stayed flight attendence were very nice."
Khuyết điểm: "When the movie you were watching ended, you had to wait for all the other movies to end before you could watch another one."
Ưu: "Crews are very attentive and great with their service!s. Way better than many big Asia airlines!"
Khuyết điểm: "The plane OZ 211 is so old and the entertainment system is very very old! The seats aren't very comfortable either!"
Ưu: "- gentle crews"
Khuyết điểm: "- old avion especially very small monitor - few snack"
Khuyết điểm: "I don't have the exact flight times but flight from Seattle to Korea was suppose to arrive in Korea at around 18:00 and leave for Ho Chi Ming at 19:00. It arrived after 18:00, boarding was suppose to be at 18:40 but by the time I was able to get on the rail to the main station it was 18:40. Luckly a crew member had a sign and was calling out "HCMC". Luckily I am in good shape because we ran through the airport to the next connection as they were getting ready to close the plane doors. Need to have someone walk and time, the time of arrival from Seattle into Korea, onto the rail, to the main station and distance to gate 40. You may very well miss your flight."
Ưu: "There was no water bottle provided during about 5 hours flight after the dinner service. Although the fly attendants are always ready to help, I hope the Asiana Airlines would cater more to customers' needs and think more considerably."
The flights are all packed full and the overhead bins are full of things like purses, stuffed animals, and other lightweight bags instead of putting them under the seat. This makes it hard to get actual suitcases up there. The new hook thing for setting your viewing device on is a nice touch though.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Quick boarding was great. Seat cushions are hard and painful. Did not eat anything. Disappointed with the nonexistent masking policy. No snack options caused allergy poisoning. Bottled water would not spread the virus so easily
The air above my seat wasn’t working & I sweat the entire flight, not to mention the seats are incredibly uncomfortable. The crew was amazing though, I hate that they had to keep reminding folks to sit down & pull up their masks- two things that should be common sense by now. They’re great!
Khuyết điểm: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."
Khuyết điểm: "Was not allowed to get on slightly early with a car seat and a 3 year old to get situated in the seats, though on every other flight we have been allowed to. There was a delay that caused us to miss our connecting flight."
Khuyết điểm: "The constant updates on delays was pretty miserable."
Ưu: "Seats very comfortable"
Khuyết điểm: "No money for baggage registred"
Ưu: "Everything was good!"
Ưu: "Gate check of carry-on luggage was nice. The connecting flight from DFW to FLL was on time and the boarding process was very smoothly executed by the gate agent. Well done!!"
Khuyết điểm: "The flight out of RNO early in the morning was chaotic. One of the kiosks was down and the line to self-check was long and moved very slowly because there was only one agent behind the self-check baggage drop. She did well keeping up but there was a long line of unhappy customers due to the long wait. No snack was offered but I did get a glass of water. Not enough overhead storage for the carry-on bags because passengers get the luggage check tag but brought the carry-on onboard anyway."
Ưu: "I feel like there is more leg room in the seats then in other discount airlines! I like the snack and drink, this breaks up the flight a bit. This is nice for me because I don’t like to fly."
Khuyết điểm: "The staff seemed miserable. No one was nice or even smiled. Just felt like they couldn’t wait for this leg of their day/trip to be over."
Ưu: "Staff was absolutely awesome."
Khuyết điểm: "The sound on my TV was not working properly so I did not get to watch or listen to anything during the whole flight."
Ưu: "Short flight"
Khuyết điểm: "Poor ratings for food Is result of not eating any food. No entertainment."
Ưu: "Flight was on time. Crew was very helpful"
Khuyết điểm: "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
Khuyết điểm: "Let's take a minute to thank American Airlines for assigning a 34 year old US Air plane without power outlets, entertainment options or even working personal lights for a trans-Atlantic flight. On the positive side, the seats were also very uncomfortable and had ashtrays!"
Khuyết điểm: "I think things would run so much smoother if the plane was loaded from the back to the front. That way you don't have to wait as long for people to put things in the overhead and then sit down."
Ưu: "Flight box waste of money for sure. The middle seat was vacant and it was fantastic. We travelbwith a guide dog."
Khuyết điểm: "The boxed food"
Khuyết điểm: "Flight was an hour late because of "missing crew member". Throughout that hour they insisted they were on time."
Ưu: "Automatic ticket rebooking"
Khuyết điểm: "It being cancelled."
Ưu: "Great crew cabin and excellent service at the checking area"
Khuyết điểm: "Delays without updates, rude flight staff, lost baggage"
Khuyết điểm: "No problems."
Ưu: "The flight left on time. Pleasant crew."
Khuyết điểm: "As usual, the seats for a 6'4" guy are not good."
Ưu: "Crew did the best they could considering the situation."
Khuyết điểm: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Ưu: "Comfortable seats, free private entertainment, very nice to be able to charge my devices. Our pilots were great."
Khuyết điểm: "Still don't like that you have to pay for meals or snacks. I received two meals on my connecting South American flight. Stewards still not all that pleasant."
Khuyết điểm: "I arrived at the airport and my flight was cancelled. I waited in lines for over three hours and was to finally able to book a flight with United. American Airlines refused to give me any explanation why the flight was cancelled."
Ưu: "They brought lots of water"
Khuyết điểm: "Crew member threw mini pretzels on my lap when I was dozing off no protein for vegetarian lots of carbs why not to give some yogurt for protein for vegetarian it's not that we are vegan have more space for middle seat Teach crew not to throw food on somebody's lap and startle them"
Khuyết điểm: "Told me that if I checked my carry on bag at gate, I'd be able to pick bag up from from the gate at the other end. Instead it went to baggage claim with took more than 30 minutes."
Khuyết điểm: "delayed and missed connecting flight"
Ưu: "Great attendants excellent customer service"
Khuyết điểm: "Awful TSAs"
Ưu: "Crew was extremely nice. I dont' like to fly and the take off was so rough, I spent the whole flight in the bathroom. The flight attendant gave me ginger ale and pretzels and let me sit in the back so i didn't have to go back and forth. The other flight attendant had aroma therapy that helped a lot but i was just too freaked out. Those two made the flight as nice as possible."
Khuyết điểm: "Very rough take off but that is mother nature not the air line :) Took off almost an hour late. LAX scheduled too many flight to land at the same time, Had to wait on the runway in Reno."
Ưu: "Clean, smooth flight, on time."
Khuyết điểm: "Small plane claustrophobia, entertainment required your own debice"
Ưu: "New regional jet Efficient boarding"
Khuyết điểm: "Flights were continually delayed along with gate changes that had virtually nothing to do with weather. They lost our checked bag. And on the way back made me check my carry on and lost that too. Will never fly on American again!"
Khuyết điểm: "Missed my connecting flight to to 3 delays."
Ưu: "The fare was 600 dollars cheaper booking it as an Iberian flight than the best deal I could get from AA."
Ưu: "We left 55 minutes late. Person at counter was annoying. Kept grabbing the microphone, think he liked hearing himself talk. Wanted to valet all the carryons but there was room in the airplane for them."
Khuyết điểm: "being late and uncomfortable seats."
Ưu: "Flight was one time."
Khuyết điểm: "It was a standard boarding. The standard ride. I have nothing to complain about"
Ưu: "Flight research tools."
Khuyết điểm: "After choosing seats through this website we were kicked out of all of them and was separated from my partner. Every single flight we took was late and we missed a connection due to a late take off. The low cost was not worth the extreme effort and connecting flights."
Ưu: "Boarding was easy & seamless"
Khuyết điểm: "Had to lie about forgetting my phone charger in the waiting area to get off the plane & give my niece a hug who arrived early on a neighboring flight from NY to RNO as we switched off to take care of my dad who just had a triple bypass. If two people are past security - there should be NO ISSUE with them meeting - we have already been screened & a hug or anything else should not be a crime."
Khuyết điểm: "I still have not received my luggage"
Ưu: "Medical emergency response and support was excellent."
Khuyết điểm: "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
Khuyết điểm: "Nothing!"
Khuyết điểm: "The previous crew did not do some kind of check so leaving Reno was delayed which left almost no time to get to my connecting flight. No one seemed very happy at all."
Ưu: "Seats were fairly comfortable"
Khuyết điểm: "No in flight movie"
Ưu: "Politeness of the crew"
Khuyết điểm: "Not very spacious and entertainment only offered at My own expense"
Khuyết điểm: "Broken down seat cushion ."
Ưu: "Quick flight (made up for lost time), good pilot, smooth landing."
Khuyết điểm: "- Delayed by 30 minutes or so at take off - Too cold in the cabin, no more blankets to provide - Overhead compartments were full so people with a luggage where asked to get back to the front of the plane to check in their luggage. Very inefficient process as there were still people trying to board at the same time - No in-flight entertainment"
They did not have food service. Said flight was too short. Same flight on Delta & they had food service! 🤷🏼♀️
It was a pleasant trip, the space was good enough to stretch the legs and the front seat had at least a screen to see where the plane is flying, would definitely fly again with United Airlines.
No snacks but everything else was great.
Ưu: "Very good and safe"
Khuyết điểm: "Everything was great"
Ưu: "Easy bording"
Khuyết điểm: "Everything was good"
Khuyết điểm: "The rubber chicken in first class was awful. Drinks and wine were good. Service was excellent."
Ưu: "Crew was amazing. I was traveling with my 11 month old and they were super helpful and very friendly."
Khuyết điểm: "I was bummed that this plane didn’t have TVs at each seat. You were able to stream all kinds of free movies and shows on the United app but I was holding a baby on my lap and couldn’t use my phone as well."
Khuyết điểm: "Tv did not work, internet to bad"
Ưu: "The variety of movies"
Khuyết điểm: "No daily wifi"
Khuyết điểm: "Sat on the runway way too long. Hot. Cramped plane"
Ưu: "We had a 1pm connecting flight to SF enroute to Los Angeles and it was suddenly cancelled without any notification. Luckily, Kayak had notified me about the cancellation and we immediately called United to take the next flight out. The earliest was at 5:50pm and we didn’t get back to LA till 7:50pm. The 5:50pm flight was late and therefore push everything out..."
Khuyết điểm: "No communication from United... the crew and staff was fine, it was just the lack of communication that was disappointing! Not to mention, I had my dog boarded at Doggy Daycare and I’d missed picking her up due to the late return back to LA."
Khuyết điểm: "Seating is very tight and amenities are nada."
Khuyết điểm: "i had no space & couldn’t move because passenger next to me should have been required to purchase TWO SEATS!!! I could not move entire flight & he had armrest up & took up my space & full plant so i could not move elsewhere. my neck is still killing me because i had to turn my head to stay away from his face. i will NEVER fly united again."
Ưu: "Easy very organized loading."
Khuyết điểm: "Really nothing"
Khuyết điểm: "Very turbulent flight"
Ưu: "Great crew."
Khuyết điểm: "Food quality could be improved upon (less sugar and carbs, more fresh vegetables/fruits)"
Ưu: "Our flight was delayed leaving RNO, and the check-in agent moved my seat up to the front even though I had the new "Basic Economy" so I'd have a better chance running to catch my connection upon arrival. She also put my backpack in one of those plastic bags. DCA did not do the same for me."
Khuyết điểm: "Small CRJ, so seats were smaller as expected. Short flight though."
Khuyết điểm: "A gal that sat with me on the first flight had seat 15a on the flight to Raleigh, she gets very sick and needed the window seat....BUT. you folks are so screwed up at ticketing that you NEVER book families together. I've flow with you folks 20 years and its always been a hassle. She was asked to move to the back of the plane (seat 32) a middle seat...where she was sick the whole ride so you could do the "shuffle" of passengers....it's poor business practice. When I have a choice I fly SW now."
Ưu: "Very nice flight attendant!"
Khuyết điểm: "They must have changed my seat multiple times. Originally i was given the first seat. Then changed to 11d. However when i scanned my boarding pass the lady indicated i was in an exit row. 11d was of course occupied. So i moved from seat to seat in the exit row (8) until i finally got the only empty seat which was presumably mine."
Ưu: "The crew was great"
Khuyết điểm: "In a decade of travel I've had three lost bags. Two of which were Air Canada. So I'm going to avoid them."
Ưu: "Flight was on time"
Khuyết điểm: "I am a small person, 5ft 4in 110lbs. The seats are not comfortable and very cramped."
Khuyết điểm: "Flight turned out to be 3 hours total instead of 1 1/4 hrs because of delays at both ends"
Khuyết điểm: "Sat on the tarmac in Reno for half an hour because of flight control delay from SFO."
Ưu: "At least we didn't crash and die"
Khuyết điểm: "I've flown with United before, and I've only had nothing but trouble. Decided to give them one last try, since their flights were a few bucks cheaper. Big mistake. They canceled my return flight last minute, and scheduled a new one over 24 hours later. Thus causing me to have to book a hotel last minute, as well as now being AWOL, since my Leave paperwork only lasted until my return date. Had to explain to the chief why I won't be at formation. I'm saving myself the trouble and never flying united again, even if I have to spend more money. United isn't even reimbursing me for the hotel. They basically told me to go f**k myself and file a complaint. They can eat a d**k."
Khuyết điểm: "Every flight delayed 2 hours plus"
Khuyết điểm: "EVERYTHING~"
Ưu: "Courteous staff"
Khuyết điểm: "Cramped quarters. Having to pay for entertainment. I didn't. Pretzels were only food offered. I'm gluten free, so pretzels a no-no. I bring my own bag of walnuts, anyway."
Khuyết điểm: "Tight uncomfortable seating"
Ưu: "Flight out of Reno was delayed due to congestion / back up at LAX. Ground staff patiently helped all passengers reschedule connecting flights / explain options."
Ưu: "It was quick but full"
Khuyết điểm: "The tv broke"
Khuyết điểm: "Airplane went to the wrong airport and caused 3 hour delay . Missed my connecting flight."
Ưu: "One flight, we sat next to ssomeone with a cat in her lap that threw up and pooped the whole time. The second flight a drunk man yelled the whole flight."
Khuyết điểm: "No food. Horrible service"
Ưu: "The courteous ticket agent at the counter in Reno-that's all."
Khuyết điểm: "Getting stuck, having to change plans. SUCKS!"
Khuyết điểm: "Very uncomfortable ride. Now I know what dinners feel like. Recently flew Delta and didn't notice discomfort like this."
Ưu: "I was on time. I liked the view."
Khuyết điểm: "I don't like when they leave me at the gate in my wheelchair. I don't like it even more when they take the wheelchair. I feel really uneasy when I am left at the gate. So I have the wheelchair pusher let someone know from the gate that I am there and will need assistance. Once again being sexually assaulted going through the metal detectors. Outside of being foreign most of the United employees seem like complete morons. Also there was that same bag in front of me. So my legroom was restricted."
Ưu: "It got me to Boston!"
Khuyết điểm: "Uncomfortable seats!"
Ưu: "It got me to boston, the pilot etc did a great job"
Khuyết điểm: "Uncomfortable seats, even in Economy plus"
Khuyết điểm: "Our flights were all cancelled or delayed and they gave us nothing to apologize. We lost 2 whole days of vacation and the cost of our rooms. All of the customer service people were rude. One lady in particular was so rude I had to walk away from the desk. The movie on the plane skipped and was unwatchable. I hate this airline and would pay more to fly another one."
Khuyết điểm: "The flight was delayed for almost 5 hours and then cancelled. This delayed my trip with family to Missouri and inconvenienced many people. On top of that, due to cancellation had to stay in hotel without my luggage and my pills that I have to take daily. Worst experience ever!! I need compensation for all this mess!!!!"
Ưu: "It was a quiet and smooth ride."
Ưu: "Did everything you scheduled and nice crew."
Khuyết điểm: "On the 3 hour and 18 minute trip to NY in the coach section the seats have hard plastic armrests and a paded armrest would make your airline the cats meow. Give the coach section a little comfort please."
Khuyết điểm: "The flight was over one hour late in leaving and while I appreciate that is beyond the control of the flight crew, one steward was quite rude as we were quickly trying to board as she prioritized serving the first class cabin rather than get us all on the plane. At the very least she could have used commonly acceptable language such as "please, thank you and excuse me" but rather chose to use "wait". As some of us where desperate to make a tight connection in SF, focusing on getting people on board and the plane off the ground should have been the crew focus."
Khuyết điểm: "I had no indication that my flight was actually with united and not air canada. I almost missed my flight as a result. Was incredibly stressful."
Ưu: "Everything worked. Smooth process. But online check in didn't work well for us."
Khuyết điểm: "Online check-in."
Khuyết điểm: "The crew workers attitude"
Khuyết điểm: "Nothing. Overall best airline decent price"
Khuyết điểm: "Late take off and had to wait for ground crew when landed"
Khuyết điểm: "Entertainment was announced, yet nothing came up when I connected with the United app."