Dirty plane. Crumbs all over seat.
The flights are all packed full and the overhead bins are full of things like purses, stuffed animals, and other lightweight bags instead of putting them under the seat. This makes it hard to get actual suitcases up there. The new hook thing for setting your viewing device on is a nice touch though.
I finally saw and received assistance that should have been there in London.
Quick boarding was great. Seat cushions are hard and painful. Did not eat anything. Disappointed with the nonexistent masking policy. No snack options caused allergy poisoning. Bottled water would not spread the virus so easily
The plane is old and really small. Crew was great
Ưu: "quiet, comfortable. good food in first class"
Khuyết điểm: "people with "emotional support animals" should board LAST, not first"
Ưu: "I pay $30 more for my bags"
Khuyết điểm: "I pay $30 more for my bags,"
Khuyết điểm: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."
Khuyết điểm: "Was not allowed to get on slightly early with a car seat and a 3 year old to get situated in the seats, though on every other flight we have been allowed to. There was a delay that caused us to miss our connecting flight."
Khuyết điểm: "I purchased a seat upgrade, so much more leg room and a relatively comfortable seat. No seat back TVs so bring your own entertainment."
Ưu: "Seats very comfortable"
Khuyết điểm: "No money for baggage registred"
Ưu: "Everything was good!"
Ưu: "Gate check of carry-on luggage was nice. The connecting flight from DFW to FLL was on time and the boarding process was very smoothly executed by the gate agent. Well done!!"
Khuyết điểm: "The flight out of RNO early in the morning was chaotic. One of the kiosks was down and the line to self-check was long and moved very slowly because there was only one agent behind the self-check baggage drop. She did well keeping up but there was a long line of unhappy customers due to the long wait. No snack was offered but I did get a glass of water. Not enough overhead storage for the carry-on bags because passengers get the luggage check tag but brought the carry-on onboard anyway."
Ưu: "Big jet not typical going into Knoxville."
Khuyết điểm: "Flight was late. Boarding had every zone called essentially at once so we could all stand."
Ưu: "I feel like there is more leg room in the seats then in other discount airlines! I like the snack and drink, this breaks up the flight a bit. This is nice for me because I don’t like to fly."
Khuyết điểm: "The staff seemed miserable. No one was nice or even smiled. Just felt like they couldn’t wait for this leg of their day/trip to be over."
Khuyết điểm: "Connecting flight was delayed over 3 hours for system failure on original plane, after boarding. Gate was changed 4 times after that."
Ưu: "Crew on board was nice."
Khuyết điểm: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Khuyết điểm: "Fight was delayed 50 min departure because flight crew wasnt there. Also, plane was very old and outdated."
Ưu: "the movies selection was quite nice"
Khuyết điểm: "I have to run to get to my connection flight"
Ưu: "Short flight"
Khuyết điểm: "Poor ratings for food Is result of not eating any food. No entertainment."
Ưu: "Flight was on time. Crew was very helpful"
Khuyết điểm: "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
Khuyết điểm: "I think things would run so much smoother if the plane was loaded from the back to the front. That way you don't have to wait as long for people to put things in the overhead and then sit down."
Khuyết điểm: "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"
Ưu: "Flight box waste of money for sure. The middle seat was vacant and it was fantastic. We travelbwith a guide dog."
Khuyết điểm: "The boxed food"
Ưu: "Automatic ticket rebooking"
Khuyết điểm: "It being cancelled."
Khuyết điểm: "Delays without updates, rude flight staff, lost baggage"
Ưu: "Attendants are always friendly; always a peaceful travel event"
Khuyết điểm: "More than a 2 hour delay in Madrid for American Airlines to replace the seat harness on the Co-pilot's chair. This seems like an evolution that should never delay a flight if the proper preventive maintenance had been performed. Very little info was given and there did not seem to be any concern by the pilot or flight attendants once the flight was boarded due to the delay. I was very relieved, however, when we arrived at JFK and AA had a point of contact helping folks with close flights. We originally had 3.5 hours to make our connection to BWI, but due to the delay, had less than an hour to go thru Passport control, rescreening and entry to the terminal, but we made it. Thank you for the personal representative. I did not get her name, but she was very, very helpful."
Ưu: "Crew did the best they could considering the situation."
Khuyết điểm: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Khuyết điểm: "delayed and missed connecting flight"
Ưu: "Great attendants excellent customer service"
Khuyết điểm: "Awful TSAs"
Ưu: "nice aircraft I really liked the double seats on both sides of the isle, an ultimate aircraft for patrons traveling in pairs of two."
Khuyết điểm: "It was too short of a trip for $$"
Ưu: "Crew was extremely nice. I dont' like to fly and the take off was so rough, I spent the whole flight in the bathroom. The flight attendant gave me ginger ale and pretzels and let me sit in the back so i didn't have to go back and forth. The other flight attendant had aroma therapy that helped a lot but i was just too freaked out. Those two made the flight as nice as possible."
Khuyết điểm: "Very rough take off but that is mother nature not the air line :) Took off almost an hour late. LAX scheduled too many flight to land at the same time, Had to wait on the runway in Reno."
Ưu: "Clean, smooth flight, on time."
Khuyết điểm: "Small plane claustrophobia, entertainment required your own debice"
Khuyết điểm: "Missed my connecting flight to to 3 delays."
Ưu: "We left 55 minutes late. Person at counter was annoying. Kept grabbing the microphone, think he liked hearing himself talk. Wanted to valet all the carryons but there was room in the airplane for them."
Khuyết điểm: "being late and uncomfortable seats."
Ưu: "Flight was one time."
Ưu: "Found a rate that was virtually the same on what I would have spent in gas to drive there. I will never drive to events in Vegas again, kayak and done from now on."
Khuyết điểm: "The layout of the Vegas airport is not one of my favorites"
Khuyết điểm: "It was a standard boarding. The standard ride. I have nothing to complain about"
Ưu: "Flight research tools."
Khuyết điểm: "After choosing seats through this website we were kicked out of all of them and was separated from my partner. Every single flight we took was late and we missed a connection due to a late take off. The low cost was not worth the extreme effort and connecting flights."
Ưu: "Boarding was easy & seamless"
Khuyết điểm: "Had to lie about forgetting my phone charger in the waiting area to get off the plane & give my niece a hug who arrived early on a neighboring flight from NY to RNO as we switched off to take care of my dad who just had a triple bypass. If two people are past security - there should be NO ISSUE with them meeting - we have already been screened & a hug or anything else should not be a crime."
Khuyết điểm: "I still have not received my luggage"
Ưu: "Medical emergency response and support was excellent."
Khuyết điểm: "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
Khuyết điểm: "Nothing!"
Khuyết điểm: "The previous crew did not do some kind of check so leaving Reno was delayed which left almost no time to get to my connecting flight. No one seemed very happy at all."
Khuyết điểm: "Too cold!!"
Ưu: "Politeness of the crew"
Khuyết điểm: "Not very spacious and entertainment only offered at My own expense"
Khuyết điểm: "Broken down seat cushion ."
They did not have food service. Said flight was too short. Same flight on Delta & they had food service! 🤷🏼♀️
It was a pleasant trip, the space was good enough to stretch the legs and the front seat had at least a screen to see where the plane is flying, would definitely fly again with United Airlines.
No snacks but everything else was great.
Ưu: "Very good and safe"
Khuyết điểm: "Everything was great"
Ưu: "Easy bording"
Khuyết điểm: "Everything was good"
Khuyết điểm: "The rubber chicken in first class was awful. Drinks and wine were good. Service was excellent."
Ưu: "Crew was amazing. I was traveling with my 11 month old and they were super helpful and very friendly."
Khuyết điểm: "I was bummed that this plane didn’t have TVs at each seat. You were able to stream all kinds of free movies and shows on the United app but I was holding a baby on my lap and couldn’t use my phone as well."
Khuyết điểm: "Tv did not work, internet to bad"
Ưu: "The variety of movies"
Khuyết điểm: "No daily wifi"
Khuyết điểm: "Sat on the runway way too long. Hot. Cramped plane"
Ưu: "We had a 1pm connecting flight to SF enroute to Los Angeles and it was suddenly cancelled without any notification. Luckily, Kayak had notified me about the cancellation and we immediately called United to take the next flight out. The earliest was at 5:50pm and we didn’t get back to LA till 7:50pm. The 5:50pm flight was late and therefore push everything out..."
Khuyết điểm: "No communication from United... the crew and staff was fine, it was just the lack of communication that was disappointing! Not to mention, I had my dog boarded at Doggy Daycare and I’d missed picking her up due to the late return back to LA."
Khuyết điểm: "Seating is very tight and amenities are nada."
Khuyết điểm: "i had no space & couldn’t move because passenger next to me should have been required to purchase TWO SEATS!!! I could not move entire flight & he had armrest up & took up my space & full plant so i could not move elsewhere. my neck is still killing me because i had to turn my head to stay away from his face. i will NEVER fly united again."
Ưu: "Easy very organized loading."
Khuyết điểm: "Really nothing"
Khuyết điểm: "Very turbulent flight"
Ưu: "Great crew."
Khuyết điểm: "Food quality could be improved upon (less sugar and carbs, more fresh vegetables/fruits)"
Ưu: "Our flight was delayed leaving RNO, and the check-in agent moved my seat up to the front even though I had the new "Basic Economy" so I'd have a better chance running to catch my connection upon arrival. She also put my backpack in one of those plastic bags. DCA did not do the same for me."
Khuyết điểm: "Small CRJ, so seats were smaller as expected. Short flight though."
Khuyết điểm: "A gal that sat with me on the first flight had seat 15a on the flight to Raleigh, she gets very sick and needed the window seat....BUT. you folks are so screwed up at ticketing that you NEVER book families together. I've flow with you folks 20 years and its always been a hassle. She was asked to move to the back of the plane (seat 32) a middle seat...where she was sick the whole ride so you could do the "shuffle" of passengers....it's poor business practice. When I have a choice I fly SW now."
Ưu: "Very nice flight attendant!"
Khuyết điểm: "They must have changed my seat multiple times. Originally i was given the first seat. Then changed to 11d. However when i scanned my boarding pass the lady indicated i was in an exit row. 11d was of course occupied. So i moved from seat to seat in the exit row (8) until i finally got the only empty seat which was presumably mine."
Ưu: "The crew was great"
Khuyết điểm: "In a decade of travel I've had three lost bags. Two of which were Air Canada. So I'm going to avoid them."
Ưu: "Flight was on time"
Khuyết điểm: "I am a small person, 5ft 4in 110lbs. The seats are not comfortable and very cramped."
Khuyết điểm: "Flight turned out to be 3 hours total instead of 1 1/4 hrs because of delays at both ends"
Khuyết điểm: "Sat on the tarmac in Reno for half an hour because of flight control delay from SFO."
Ưu: "At least we didn't crash and die"
Khuyết điểm: "I've flown with United before, and I've only had nothing but trouble. Decided to give them one last try, since their flights were a few bucks cheaper. Big mistake. They canceled my return flight last minute, and scheduled a new one over 24 hours later. Thus causing me to have to book a hotel last minute, as well as now being AWOL, since my Leave paperwork only lasted until my return date. Had to explain to the chief why I won't be at formation. I'm saving myself the trouble and never flying united again, even if I have to spend more money. United isn't even reimbursing me for the hotel. They basically told me to go f**k myself and file a complaint. They can eat a d**k."
Khuyết điểm: "Every flight delayed 2 hours plus"
Khuyết điểm: "EVERYTHING~"
Ưu: "Courteous staff"
Khuyết điểm: "Cramped quarters. Having to pay for entertainment. I didn't. Pretzels were only food offered. I'm gluten free, so pretzels a no-no. I bring my own bag of walnuts, anyway."
Khuyết điểm: "Tight uncomfortable seating"
Ưu: "Flight out of Reno was delayed due to congestion / back up at LAX. Ground staff patiently helped all passengers reschedule connecting flights / explain options."
Ưu: "It was quick but full"
Khuyết điểm: "The tv broke"
Khuyết điểm: "Airplane went to the wrong airport and caused 3 hour delay . Missed my connecting flight."
Ưu: "One flight, we sat next to ssomeone with a cat in her lap that threw up and pooped the whole time. The second flight a drunk man yelled the whole flight."
Khuyết điểm: "No food. Horrible service"
Ưu: "The courteous ticket agent at the counter in Reno-that's all."
Khuyết điểm: "Getting stuck, having to change plans. SUCKS!"
Khuyết điểm: "Very uncomfortable ride. Now I know what dinners feel like. Recently flew Delta and didn't notice discomfort like this."
Ưu: "I was on time. I liked the view."
Khuyết điểm: "I don't like when they leave me at the gate in my wheelchair. I don't like it even more when they take the wheelchair. I feel really uneasy when I am left at the gate. So I have the wheelchair pusher let someone know from the gate that I am there and will need assistance. Once again being sexually assaulted going through the metal detectors. Outside of being foreign most of the United employees seem like complete morons. Also there was that same bag in front of me. So my legroom was restricted."
Ưu: "It got me to Boston!"
Khuyết điểm: "Uncomfortable seats!"
Ưu: "It got me to boston, the pilot etc did a great job"
Khuyết điểm: "Uncomfortable seats, even in Economy plus"
Khuyết điểm: "Our flights were all cancelled or delayed and they gave us nothing to apologize. We lost 2 whole days of vacation and the cost of our rooms. All of the customer service people were rude. One lady in particular was so rude I had to walk away from the desk. The movie on the plane skipped and was unwatchable. I hate this airline and would pay more to fly another one."
Khuyết điểm: "The flight was delayed for almost 5 hours and then cancelled. This delayed my trip with family to Missouri and inconvenienced many people. On top of that, due to cancellation had to stay in hotel without my luggage and my pills that I have to take daily. Worst experience ever!! I need compensation for all this mess!!!!"
Ưu: "It was a quiet and smooth ride."
Ưu: "Did everything you scheduled and nice crew."
Khuyết điểm: "On the 3 hour and 18 minute trip to NY in the coach section the seats have hard plastic armrests and a paded armrest would make your airline the cats meow. Give the coach section a little comfort please."
Khuyết điểm: "The flight was over one hour late in leaving and while I appreciate that is beyond the control of the flight crew, one steward was quite rude as we were quickly trying to board as she prioritized serving the first class cabin rather than get us all on the plane. At the very least she could have used commonly acceptable language such as "please, thank you and excuse me" but rather chose to use "wait". As some of us where desperate to make a tight connection in SF, focusing on getting people on board and the plane off the ground should have been the crew focus."
Khuyết điểm: "I had no indication that my flight was actually with united and not air canada. I almost missed my flight as a result. Was incredibly stressful."
Ưu: "Everything worked. Smooth process. But online check in didn't work well for us."
Khuyết điểm: "Online check-in."
Khuyết điểm: "The crew workers attitude"
Khuyết điểm: "Nothing. Overall best airline decent price"
Khuyết điểm: "Late take off and had to wait for ground crew when landed"
Khuyết điểm: "Entertainment was announced, yet nothing came up when I connected with the United app."