Food service and attendants were great. I was in seat 41K which is a smaller seat and in a 2 seat row, I should have been made aware of this.
ANAN WONT REFOND ME THE MONEY FLIGHT THAT I HAD REQUESTED TO CHANGE DATE BECAUSE OF FAMILY EMERGENCY< HOSPITALIZATION
Ưu: "The crew was very professional and courteous; inflight meal was quite good and the prearrival snack of a tuna sandwich was one of the best I have ever had."
Khuyết điểm: "The flight had some occasional bumpy spots but that is not ANA's fault. The landing was kind of like a violent shock and the plane seemed to slide a little sideways but everything was fine."
Ưu: "The ANA crew is pretty awesome. They are super nice and professional. I would 12 out of 10 travel with ANA again."
Khuyết điểm: "Nothing really"
Ưu: "Food is bland, boring. Entertainment contents are limited and old movies"
Khuyết điểm: "As mentioned above, more new selections of movies. Better taste and quality of food, please."
Ưu: "Meal, crew"
Khuyết điểm: "1. inside temperature was so cold -especially at the 3rd route from la to tokyo -. 2. Economy seats are not declined, which means less pereonal space. 3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles."
Ưu: "Comfortable seat & nice crew."
Khuyết điểm: "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
Ưu: "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
Khuyết điểm: "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
Ưu: "Crews were great. They worked fast and helpful."
Khuyết điểm: "Good"
Khuyết điểm: "The way they board the passengers"
Ưu: "Service, crew, seats, punctuality"
Khuyết điểm: "Bad food, cold coffee and tea."
Ưu: "It was a quick flight, and as it left at night Japan time, I was able to actually sleep 7 hours or so of the full flight."
Ưu: "Crew were very hospitable"
Ưu: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
Khuyết điểm: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
Ưu: "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
Khuyết điểm: "The food was okay but not great."
Ưu: "The crew were very nice, kind and professional."
Khuyết điểm: "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
Ưu: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Khuyết điểm: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Ưu: "I booked with kayak thinking it was an A&A flight and said I got crappy United all the way to Narita Japan where the plane didn't make it on time and I missed my connection for my A&A flight got to love it be careful what you book on their site"
Khuyết điểm: "Deception at the time of booking"
Ưu: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Khuyết điểm: "Internet was more expensive than it should be"
Ưu: "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
Khuyết điểm: "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
Ưu: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Khuyết điểm: "There had to be something better than pretzels."
Ưu: "Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer."
Khuyết điểm: "No complain about the flight and the services."
Ưu: "didnt make it to tokoyo"
Ưu: "crew from the check in to airplane very good"
Ưu: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Khuyết điểm: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Khuyết điểm: "The food was not as good as in my previous flights."
Ưu: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
Ưu: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
Khuyết điểm: "https://twitter.com/devanshsoni10/status/940564856142311424"
Ưu: "Seats and service"
Khuyết điểm: "No complaints"
Ưu: "Food and service was excellent."
Khuyết điểm: "Seats in economy were narrower than other airlines."
Ưu: "Ground staff was very helpful, we had an overweight luggage and they kind out provided a complementary package box to redistribute the weight instead of charging us extra baggage fees. The flight attendants were caring and offered great service. The entretenimient system on board was easy to use and had a large library of movies."
Ưu: "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
Ưu: "Good experience. Crew are kind and friendly!"
Ưu: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
Ưu: "the food, service, and efficiency"
Khuyết điểm: "The really long layovers"
Ưu: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
Khuyết điểm: "N/A"
Ưu: "Excellent crew, comfortable seat, good food"
Ưu: "Crew was outstanding Food and service was excellent"
Khuyết điểm: "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
Ưu: "Friendly and attentive flight attendants. The food were decent. The snacks through the flight were very good."
Khuyết điểm: "The limited entertainment. Some of the Japanese TV drama doesnt have English substitle."
Ưu: "Very attentive, professional crew."
Khuyết điểm: "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
Ưu: "Seats were comfortable. Entertainment was OK."
Khuyết điểm: "I don't know what that food was, but it wasn't food."
Ưu: "Cabin comfort"
Khuyết điểm: "Only two Hindi movie"
Ưu: "Snacks, Timings, beverages, entertainment."
Khuyết điểm: "Space, main course food"
Ưu: "Everyone crew members was very friendly and helpful. I"
Ưu: "Once again friendly and very helpful"
Ưu: "The service was great, complimentary movie selection was fantastic."
Khuyết điểm: "I requested strict vegetarian meals in advance, was given items that violated this request. Further, the items which were in accordance with my dietary restrictions were generally not satisfying."
Ưu: "Food was good but served in a unorganized manner, drinks and food was not sequentially served as normally."
Khuyết điểm: "The flight attendants were not polite and difficult to understand. They closed two of the lavatories for themselves. I’m not impressed with Emirates."
Ưu: "Easy booking of flight"
Khuyết điểm: "The gate changed in a Dubai without proper announcement, Ground staff should have visited the passengers waiting in the gate waiting area that was printed on boat pass and inform them to new gate. Instead they charged the passengers with no show fees and delayed departure for another 12 hours."
Khuyết điểm: "Too many security checks at the airport. multiple times opening bags even after through security and scanning. Meal times were at weird times. Dinner at 5am??"
Ưu: "Easy to check in, outstanding crew!"
Khuyết điểm: "Old, old, old plane! :("
Ưu: "Everything else"
Khuyết điểm: "The crew didn’t have me the right food"
Khuyết điểm: "Great airline, great staff."
Ưu: "Not really Seat cushion hard ."
Khuyết điểm: "Boarding disorganised..little management of the process"
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "Flight attendants are very friendly, actually smile, rather than scowl at you, as so many of the American carriers do."
Khuyết điểm: "2 hour delay sitting in Bangkok airport due to sick passengers and their luggage getting off"
Ưu: "Food, and space"
Khuyết điểm: "Nothing"
Khuyết điểm: "Had "summon the crew" light on for 40 minutes, no one showed up"
Khuyết điểm: "there was a delay in Munich by Emirates which led to the flight from Dubai to Kuwait, which took off from below, leaving us at Dubai airport"
Khuyết điểm: "We asked them to provide us with assistance as we had 3 infants with us but no one helped us from check in to boarding gate. Even though we called emirates customer care to afd oyr name in assistance when we booked the ticket but at airport they said we cannot privide any assistance . Moreover one of our family member had wheel chair assistance they never provided wheel chair at Dubai airport reason being they said they have shortage of wheel chairs. Such a bad experience we had !! I will never recommend anyone to travel with Emirates."
Khuyết điểm: "Seat allotment"
Ưu: "Staff was courteous, even to some (1) unruly person at check in."
Khuyết điểm: "Hello- The system for online checking was down (I think) it took a lot of time to check in. By the time we got to passport control, there was a huge line and an hour and half was left before take off. Anyways we joined the line. Half way through, 45 min before flight (flight was eventually delayed for an hour I think but we did not know that at the time) we realized that we were definetly going to get late and were looking for any Emirates person (whilst in line) who could guide us. Eventually someone did came and told a group (some way ahead of us) that people flying to Lahore and Karachi can go to another office for passport control (we ran to that office). I believe instead of sending 1 person to a line of say 300+ people to fetch for people for Lahore and Karachi can devise a contingent plan for these kind of situations. Maybe use a hand held digital board asking passengers with Flight no:XXX to head to a place so and so. Maybe megaphone can be used. Instead of passenger anxiously trying to get to 1 person whilst keeping in line to get some important information. In flight I used the button twice to call a crew member for some juice and water. But nobody came. But that might be understandable as there was a lot going on some 1 hour after dinner I think and is not a big problem. Don't know what kind of coordination they have with Dubai airport staff, seemed least bothered."
Ưu: "We got upgraded to business class--best experience of my life!!!"
Khuyết điểm: "No one single thing was wrong"
Ưu: "Hard to fault Emirates business class flights, flight was comfortable and smooth and crew attentive"
Khuyết điểm: "Would love Emirates to fly the A380 from Glasgow but know its not possible with our small runway, maybe worth investing in though as always a busy flight both segments"
Ưu: "Verry efficient and helpful even with oversize canvas painting,, didn't expect luggage to be transferred so quickly but the made it!"
Khuyết điểm: "Delay and worry I would miss connection"
Khuyết điểm: "Nothing"
Ưu: "Emirates service is always top notch. I am proud to fly them!"
Khuyết điểm: "The crew were so friendly"
Ưu: "Flight was delayed by 7 hours because of techinical issues"
Ưu: "The food was decent."
Khuyết điểm: "While checking in, they demanded me to show them my ticket back to the US and insinuated that I will stay in Rio permanently. There was a very disorganized line to get into the plane. They also forgot to give me immigration forms for Brazil."
Ưu: "Times were great! Food was decent for airline food comfortable seats great selection of movies"
Khuyết điểm: "I liked everything"
Khuyết điểm: "Boarding of gate A20 location in Dubai"
Ưu: "Nice trip"
Khuyết điểm: "Every thing"
Khuyết điểm: "They are lied about my hotel I was airport 12 with out room"
Ưu: "Crew and food are great."
Khuyết điểm: "Great in-seat entertainment choices with ICE but screen resolution and touch sensitivity were terrible. Time to upgrade your equipment!"
Ưu: "Consideration of my disability, in-flight attention, kindness"
Khuyết điểm: "for diabled people, no one to properly handle disabled, and wheelchair passengers at the door of the terminal upon arrival. Rather we are told to struggle to the wrong locations for check-in and then re-routed to another desk far across the building just to be brought to the original place silly and cruel, isn't it?"
Ưu: "First leg to Dubai was spacious and my vegan meal was really good. Second leg i got upgraded to business which was f'ing amaaaaazing, Emirates business is like nothing i could ever have imagined, 5 star service!"
Khuyết điểm: "The hangover after drinkong copious amounts of Moet haha. So really nothing"
Ưu: "The in flight entertainment and food was enjoyable. Overall service of the crew was excellent."
Khuyết điểm: "The flight was delayed ~10 minutes boarding and I would have appreciated announcements to update the passengers with what was going on / the status of the flight."
Ưu: "I would like to say this is the most horrific experience I have ever had traveling and using Kayak. I was late by 10 mins getting to the ticket counter and Emirates gave my seat away. I then proceeded to attempt to rebook and the Emirates agent advised they are sold out for the next 3 days and have no flight alternatives to offer. I contact flight network and the person I spoke proceeds to tell me the same thing and there is nothing they can do for me. Basically that I would need to purchase a whole new ticket on another airline as Emirates doesn't have availability. Which I did. Now I'm looking online and Flight Network has my exact flight on Emirates available at same price I paid for my ticket. But now my new ticket purchased to get home is non-refundable. I'm out over 1000 dollars because of bad info. This has been a horrific experience and after being loyal to Kayak for years.... I will never use the site again."
Ưu: "Big screen"
Khuyết điểm: "I and my friend booked together but we had to sit separate. All round trip. What the hell?"
Ưu: "Everything was great. They have it together."
Khuyết điểm: "The changes of the airplane"
Ưu: "it was nice trip with emirates, You have excellent services Thanks"
Khuyết điểm: "All good"
Ưu: "They got us there safely"
Khuyết điểm: "We did not get the seating booked online The room in the terminal at the boarding gate was extremely small and inadequate. It created much anxiety and discomfort among the passengers. Some were disgruntled."
Ưu: "Great entertainment offers."
Khuyết điểm: "Luggage did not make it to final destination....still a waiting delivery of them."
Khuyết điểm: "Very poor wifi even if I paid for it."
Ưu: "Entertainment was good, staff friendly and accomodating,"
Khuyết điểm: "Food was just ok, breakfast lacking, only given croissant and yoghurt, the angled lie flat beds are not as good as the 180 degree lie flats, would be nice to have complete lie flats."
Ưu: "Service, Flight, food"
Khuyết điểm: "Nothing"
Ưu: "Very helpful crew"
Khuyết điểm: "Like almost everything"
Ưu: "Children are happy with gifts. Responsive stewardess. Purely in the cabin."
Khuyết điểm: "In the cabin cool. Strong working air conditioner. Long waited for a baby bassinet"
It was good, better than most
Terrible experience when collecting bags, took an hour and a half to get our bags back at the Houston IAH airport. Not sure who's at fault, but not sure if I want to go through that again.
We had a family traveling to SFO without wearing masks and I have to repeatedly request the flight attendants to ask them to wear their masks. It included elder people to children coughing and sneezing and my seating was amidst them. I had to request the attendant to find me an alternate seating, which turned out to be less comfortable, but better than my allotted seat.
Clean the toilet more often.
Ưu: "GOOD FLIGHT"
Khuyết điểm: "NONE"
Ưu: "I love your hostesses"
Khuyết điểm: "Good service and better than average let room and overall seat confirm, which is a big plus on long haul flights. Will definitely choose to fly Qatar again."
Ưu: "Absolutely professional!"
Khuyết điểm: "Nothing all perfect"
Ưu: "Food and leg room"
Khuyết điểm: "All was fine"
Khuyết điểm: "Delay delay delay and i have to stay in hotel"
Ưu: "The crew, Venyat looking after my aisle was exemplary. He kept note of when I was asleep when the service passed through. Whenever I go to the galley, he would notice and asked if I needed anything. And this is in Economy!"
Khuyết điểm: "On the A350, the seat doesn't recline much. It was quite uncomfortable."
Khuyết điểm: "The lounge, they use the club lounge in Boston which was so so. Could we have use the one world BA lounge instead?"
Ưu: "Flight was uneventful, left on time. Chocolate cake was delicious."
Khuyết điểm: "I would have liked rear and forward camera live feed to show actual flight"
Ưu: "professional and courteous staff. Food is even better than a Lufthasa flights"
Khuyết điểm: "Seat comfort"
Ưu: "The best customer service i have ever expierienced, i have overslept for my connection flight in Doha - i received full support with booking my next flight for free, pass to business lounge, and finally the upgrade for my flight from Doha to Warsaw in business class"
Ưu: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Khuyết điểm: "Nothing to dislike."
Ưu: "Good service/Crew food quality and choice good."
Khuyết điểm: "Need more choice of British TV Programmes rather than American"
Ưu: "Entertainment system good,"
Khuyết điểm: "Boarding was late, seating very cramped."
Ưu: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Khuyết điểm: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."
Ưu: "The hospitality of this airliners is unprecedented"
Khuyết điểm: "Nothing. Although the flight was delayed, we made up the time inflight. And the hospitality as 5 star."
Ưu: "A 350 was a very quiet plane, hardly any engine noise. Service was good."
Khuyết điểm: "Seats were a bit hard."
Ưu: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Khuyết điểm: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."
Ưu: "I haven't flown with Qatar for several years, but my memories of an exceptional experience were replicated. Fantastic modern aircraft, brilliant crew and great food."
Khuyết điểm: "Only one minor gripe, the passengers seated behind me talked incessantly, making my attempts to sleep impossible. I asked if there were any ear plugs available, but none could be found. My own fault, I should have packed my own."
Khuyết điểm: "Everything !!!"
Khuyết điểm: "Everything"
Khuyết điểm: "I am a very experienced traveller. I always book an isle seat, especially for long flights (this was 12 hrs.), so that I can get up and stretch my legs etc. The couple sitting beside me were upset that I did not take the window seat. When it came time to sleep, the wife stretched out over her husbands legs, who was sitting beside me. This meant her feet were coming on top of my legs, and her legs were forcing her husbands legs into my space, touching my leg - I had to put a pillow between my leg and his leg. I asked the Qatar hostess if she could please ask the couple to change their positions, so that my seating space was respected, resulting in no body touching. The hostess replied that she was not permitted to ask the couple to change their positions and be more respectful. Fortunately there was another unreserved isle seat and I was able to move. Due to the fact that airplanes have become cultural melting pots, thousands of feet in the air, I think it would be peacefully beneficial too all, if a very discreet announcement could be made at the beginning of each flight regrading seating etiquette, respectfulness towards others etc. this could also be printed in the flight magazine. Thanks in advance."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "The Qatar Airways price."
Ưu: "The flight attendents were chilled. Very friendly and accommodating."
Khuyết điểm: "The food is much tastier in business class. Used to be better in economy, but that has changed."
Ưu: "Airport staff were friendly, Flight crew were good. I was in an exit row so I can't comment much about normal economy, but my legroom was fine. lots of movies to choose from. Deplaned onto a bus, that took us right to the Transfer Security which saved me a recently long walk."
Ưu: "The was very hospitalty"
Khuyết điểm: "Every thing was amazing"
Ưu: "My trip from Beijing to Doha was fine."
Khuyết điểm: "I didn't like my trip from Dar to Doha nor from Doha to Dar. The plane is too small. The food wasn't good and they ran out of Mango juice both ways. I sat next to someone who had the smelliest feet on earth. Just wasn't pleasant."
Khuyết điểm: "my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !"
Khuyết điểm: "On the second leg, my first choice option was not available. Instead I was offered what appeared to be a lurid pink yogurt, coupled with fluorescent orange 'juice', together with the Indian vegetarian option. The accompanying 'muffin' appeared to consist of the following ingredients: flour, oil. Suffers from the "African flight's don't matter" syndrome when it comes to level of staff and entertainment. I was expecting better from Qatar - back to Emirates I go!"
Ưu: "Everything was good!"
Khuyết điểm: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
Ưu: "The crew were so nice. But flights are very long, and coach is incredibly crowded & uncomfortable. Beverage service is frequent and generous with a good variety of fruit juices, soft drinks, red or white wine, etc."
Khuyết điểm: "Using the video screen is a mystery tour - badly programmed. The Doha airport is an architect's Ego Trip and badly laid out, extremely long walks to get anywhere, ferocious prices for anything (carry snacks for your layover!). The smoking lounge doesn't even have a proper exhaust system so smoke permeates the terminal in the vicinity. Plus 4 bar stools hogged by rude, arrogant young Arab men who have NO respect or consideration for elders, disabled, etc. Incident with boarding passenger in Saigon was VERY badly handled & delayed departure over an hour, risking connections for a number of passengers. They cannot handle things well, yet crew is basically nice, kind. Food is AWFUL; saving grace is fresh fruit, roll & butter, yoghurt - the nice little side dishes."
Ưu: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "Everything was good ... we were on time .. no delay so .. perfect !"
Khuyết điểm: "The food was not that great, I asked for non veg Hindu , it was very bland and tasted like fake chicken!"
Ưu: "Excellent customer service"
Ưu: "the comfort of the flight was very good."
Khuyết điểm: "there could have been a little bit bigger portion of food."
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Ưu: "Entertainment and food"
Khuyết điểm: "Could not sleep... Need more room"
Ưu: "Everything...quick board,friendly crew,nice flight, good food, in flight entertainment was good....just a really nice airline to go with"
Ưu: "Shared a row with three seats with another person, middle seat was free! New entertaiment screens."
Khuyết điểm: "Food was average to less."
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Ưu: "The plane condition."
Khuyết điểm: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Ưu: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Khuyết điểm: "Nothing,just the seats. Cleanliness was perfect"
Khuyết điểm: "Bigger seats the new ones are way to narrow"
Khuyết điểm: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Ưu: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Khuyết điểm: "I flew economy and all was good and appropriate to the level."
Ưu: "The crew was professional & friendly"
Khuyết điểm: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Khuyết điểm: "All of the less than good, obvious!"
Ưu: "The crew."
Khuyết điểm: "The time between flights."
Ưu: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Khuyết điểm: "Flight was delayed, had to run to my next connection flight."
Ưu: "Excellent crew, good food & movie selection."
Khuyết điểm: "Not being 1 hour late"
Ưu: "Very friendly crew and on time with no problems."
Ưu: "Reasonable space in economy class seats"
Khuyết điểm: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Khuyết điểm: "There was no wifi on flight"
Ưu: "Good for both."
Khuyết điểm: "Bigger seats."
Khuyết điểm: "Delays, took my hand luggage into the hold,"
Ưu: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Khuyết điểm: "Pay attention to passengers."
Ưu: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Ưu: "It was all fine"
Khuyết điểm: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Ưu: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Khuyết điểm: "The earphones could have worked!"
Khuyết điểm: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Khuyết điểm: "Larger meals."
Ưu: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Khuyết điểm: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Ưu: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Khuyết điểm: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Khuyết điểm: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Ưu: "Gaps between seats are very narrow."
Khuyết điểm: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Ưu: "Nothing to mention"
Khuyết điểm: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Ưu: "Employees were very friendly"
Khuyết điểm: "The seats were very small"
Khuyết điểm: "Very slow service at checkin, was not even available when I arrived at the airport"
Khuyết điểm: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Ưu: "Comfort was better than on the previous Dash-8. Food was OK."
Khuyết điểm: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Ưu: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Khuyết điểm: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Ưu: "Great food"
Khuyết điểm: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Khuyết điểm: "You are almost always late!"
Khuyết điểm: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Khuyết điểm: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Ưu: "We got a meal for a 1h flight only"
Khuyết điểm: "No entertainment but normal for this type of flight"
Ưu: "Good service onboard, good food. On time."
Ưu: "Food was good and crew members were very nice"
Khuyết điểm: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Khuyết điểm: "Please Endeavour to put the expiration date on the food served in the flight."
Khuyết điểm: "Crowded seating, wake-up for breakfast service two hours before arrival"
Khuyết điểm: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Ưu: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Khuyết điểm: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Ưu: "My bagage broke"
Khuyết điểm: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
An old plane, with entertainment wifi failures, cold sandwich.
They served food even late for people who wanted to eat
Need certificate yellow fevor we dont know this,boarding impossible
Ưu: "The crew was great"
Khuyết điểm: "They should be on time but we left 30 minutes later."
Khuyết điểm: "The flight was delayed 7 hours"
Ưu: "Crew speaking french"
Khuyết điểm: "Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful."
Ưu: "On time"
Khuyết điểm: "Snack option. Plug in for mobile phone"
Ưu: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Khuyết điểm: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"
Khuyết điểm: "The boarding in Rio de Janeiro was great, the land crew was very helpful. In Lima it was below par, the crew was not helpful at all, and no warnings or communications to when to board. Had to wait an hour inside the plane for some sort of maintenance."
Khuyết điểm: "We got off onto a shaky set of stairs that surely would have been a safety violation in the states."
Ưu: "The crew was amazing in business class - very friendly and helpful. Best flight I've ever been on!!"
Khuyết điểm: "There was no wifi on the plane but I know LATAM is working on getting that. Other than that, it was perfect."
Khuyết điểm: "food"
Ưu: "We bought "priority boarding" and this was key, because we could board early, choose good seats (exit row) and take our bags on board."
Khuyết điểm: "It's a short flight, only water offered on board."
Ưu: "Nothing. My advice is to look for alternatives. Latam has gone from good to worse. Believe it or not, low cost are giving a better service"
Khuyết điểm: "Everything. It is a mess. Delays, baggage problems, aircraft passenger entry... the list goes on"
Ưu: "The food and in-fight entertainment"
Khuyết điểm: "Comfortable seats"
Ưu: "They're very professional I would recommend to everyone"
Khuyết điểm: "Free soft drinks it was $10 brasilian money"
Ưu: "Quick flight from Medellin to Barranquilla. Easy checkin & boarding. Crew was helpful getting everyone onbard and ready to go. No issues."
Ưu: "The seats were typical airliner seats - good enough but more leg room would be nice. Our flights ran on time, and the crew was excellent. Our experience at the Lima Airport was much improved from our first stop there."
Ưu: "On time"
Khuyết điểm: "Food"
Khuyết điểm: "It would have been nice to know we had to pay for checked luggage. It showed that we were each allowed 1 piece checked luggage."
Ưu: "On board entertainment"
Khuyết điểm: "No entertainment. The airplane seems to be an older model."
Ưu: "We made the flight in great time after our connecting flight was delayed."
Khuyết điểm: "Our bags didn’t make our flight. We are very disappointed."
Khuyết điểm: "Apparently you need to be at the airport 2hrs before your flight leaves otherwise you cant print your ticket and have to wait in a 1-2hr line to have them tell you you have now missed your flight and charge you $30USD to change to another flight. When it only takes literally 3min to get through security and to the gates. not sure why they couldn't give us our tickets when we were then an hr early. Then they said we were at gate 5. We went and waited there. About 20min before departure we noticed the flight info had changed and wasnt ours. No announcement. Nothing. We had to run upstairs to our new gate and barely made that flight. Extremely dissatisfied with customer service and lack of communication. Basically a company looking to get money wherever they can at the expense of foreign travelers."
Ưu: "Smooth flight good staff"
Khuyết điểm: "Very cramped seating"
Ưu: "The Crew tried to work with what they have."
Khuyết điểm: "1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child"
Ưu: "The comfort of the new Sears at economy-a class"
Ưu: "the flight was quiet"
Khuyết điểm: "only a sandwich and 1 glass of coke for a four hours flight? And if ask for a beer you has to wait until the end of the services... VERY POOR"
Ưu: "It was very fast to board, and the landing was great"
Khuyết điểm: "No entertainment, no free snacks"
Khuyết điểm: "2 hours late, the flight following us left first."
Khuyết điểm: "It is unbelievable that in an international flight they don’t give even a glass of water at least we pay extra for it. The tickets is not cheap at all for receiving so bad service"
Ưu: "Convenience on transferring from on plane to the other."
Khuyết điểm: "The seats were horrible, I could not sleep on my way to Mendoza. No, entertainment and not much leg room."
Ưu: "El personal abordo fantastico El sistema de entreteimiento muy bueno La comida buena"
Khuyết điểm: "El espacio entre asientos....terrible, una verdadera lata de sardinas."
Ưu: "The crew was attentive, professional and friendly."
Khuyết điểm: "Small seats."
Ưu: "The plane was new, exceptionally clean & nice. The crew were very professional & friendly. They offered my husband & I exit row seats for no additional fee after seeing how uncomfortable his 6'3" frame was in the regular seats. The snack and beverage service was above average for a 3 hour flight."
Khuyết điểm: "The wifi service was not the best and although the plane was new there was not much leg room at all and the seats were not the most comfortable, but for a 3 hour flight it wasn't too bad."
Khuyết điểm: "My checked bag never arrived at my destination. The only clothes I have are the clothes I'm wearing."
Ưu: "Was a very good experience, very professionals Exceeded all my expectations A+++"
Ưu: "I travel a lot and for an international flight during lunch time I expected more than a small sandwich. Small airplane (A320) so no personal screen and tight spaces between seats. Service was ok. Flight ok. I miss big airplanes between Chile and Brasil"
Khuyết điểm: "I travel a lot and for an international flight during lunch time I expected more than a small sandwich. Small airplane (A320) so no personal screen and tight spaces between seats. Service was ok. Flight ok. I miss big airplanes between Chile and Brasil"
Khuyết điểm: "Nothing."
Ưu: "The staff at the airport was very helpful. I got in the wrong line (domestic instead of international) but they still checked me in and my luggage. I had to go over to the international line to drop my luggage and didn't have to get in line once again. The crew was very nice and I was impressed that we received a meal for a 4 hour flight. Although I understand it was considered an international flight, I wasn't expecting a full blown meal. SUPER GREAT!"
Ưu: "Staff was friendly"
Khuyết điểm: "Flight from Osorno to Valdivia was delayed, then flight from Valdivia to Santiago was delayed. But they told me I would be OK making my connecting flight in Mexico City (next flight was Santiago to Mexico City)... wrong! I wasn't even close to making my connection."
Khuyết điểm: "Nothing!"
Ưu: "While my flight attendants were all fine and everything was very good, my daughter flew w/ LATAM 3 days later than us and her experience was good on all flights except from Lima to Rio de Janeiro."
Khuyết điểm: "It was all very good on the flight TO Lima. No problems."
Khuyết điểm: "It was cancelled with little explanation from the airlines or airport. And with little help afterwards."
Ưu: "The food and entertainment"
Khuyết điểm: "The seats were the smallest seats I've ever say in and I felt claustrophobic. Checking into this flight was a disaster and impossible. Tam would redirect me to Tam airlines and Lan would redirect me to Lan. The Lan customer service was unable to get into the Tam airlines flight so we emded up with the most awful chairs in the airline. I wish they would fix their website so checkin isn't as frustrating as it was for me. I understand the airlines merged but if each airline is unable to access eachothers flight then how exactly did you merge? ALSO when we got off the first flighy to connect in this one they gave us no explanation until 20min later to where we should commect to this flight. They MADE US WALK A 20min WALK TO ANOTHER TERMINAL WITH ALL OUR BAGS. It was awful. If your gonna need people to walk to another terminal the least you can do is supply a shuttle."
Ưu: "Boarding was handled very efficiently"
Khuyết điểm: "The plane looked very dated. But otherwise it was a pleasant experience"
Ưu: "Magazine was nice ! And cheap flight. Safe and clean."
Khuyết điểm: "We couldn't Check out baggage and relax before the flight until 1:30pm for a 3pm flight. It was a bit exhausting waiting."
Khuyết điểm: "Baggage fee of $150 for one extra bag, under 50 LB limit. This was the worst experience I have ever encountered. I felt gouged."
Ưu: "The plane was fine once they boarded us and got us off the ground"
Khuyết điểm: "Third time in a row we got a delay in Santiago for no apparent reason. Will find a different flight next time."