Best experience yet in BC
Only thing i have to said is rough landing and food is not great so does the entertainment.
I like the airlines but because I used to fly with Japan airlines.this time not much entertainment and delayed flights and not comfortable compare to my previous flight. Food is not good. Flight attendant are confuse. I had to help other rider because they skip to serve him food.Over all is not Japan airlines that I used to ride.
The service of this flight was wonderful, I love all of them
Ưu: "Crew took great care of us."
Khuyết điểm: "No complaints."
Ưu: "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
Khuyết điểm: "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
Ưu: "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
Khuyết điểm: "Nothing really other then maybe a better selection of movies but I am not picky Great flight"
Khuyết điểm: "Very professional and friendly crew. Food quality was excellent."
Khuyết điểm: "Boarding took forever and flight was delayed"
Ưu: "Seat super comfy"
Khuyết điểm: "All okay"
Ưu: "The crew amazing. Food was great"
Khuyết điểm: "Nothing"
Ưu: "All of the crews were polite and friendly, and the food was tasty."
Khuyết điểm: "If there're more variety of movies, that would be great."
Ưu: "Soo Much Food! Crew was very polite and helpful."
Khuyết điểm: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "Easily upgrade to premium economy class"
Khuyết điểm: "Some staff lack of basic english"
Ưu: "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
Khuyết điểm: "in-flight Wifi is not working"
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Ưu: "Great crew. I easy transfer!"
Khuyết điểm: "Food was not great."
Ưu: "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
Ưu: "Friendly and helpful"
Ưu: "Loved the food. Cabin attendants were very friendly, polite and helpful."
Ưu: "Same as above."
Khuyết điểm: "Flight was long. Didn’t get my seat preference"
Ưu: "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
Khuyết điểm: "Economy meal is not that great. Boarding should be by zone or by seat number."
Ưu: "I would recommend to everyone JAL"
Ưu: "JAL is on time with good cabin crew. Food is good and enough. In-flight entertainment - 4 movies form San Diego to Narita. 3 Movies form Narita to San Diego (tail winds make the return trip shorter). I love and appreciate the toothbrush/paste in the bathroom. After a long flight, nobody wants to talk to me face to face haha"
Khuyết điểm: "Selections of movies"
Ưu: "Nicest crew I have ever seen!"
Ưu: "Able to accommodate many dietary requirements and friendly crew"
Ưu: "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
Khuyết điểm: "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
Khuyết điểm: "Plane was very hot"
Ưu: "They were good at helping with problems being it was my first time on a plane."
Khuyết điểm: "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
Ưu: "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
Khuyết điểm: "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
Ưu: "Cabin staff. Special meal. Cleanliness."
Ưu: "A meal on a two hour flight is an amazing perk!"
Ưu: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Ưu: "cost performance"
Khuyết điểm: "non-flat seat"
Ưu: "Great seating very spacious for economy class.... I got a pillow a blanket and lots of leg room... I enjoyed the in cabin service... TV was nice lots to choice from great movies..... I enjoyed free Wine.... And loved my ice cream treat... Felt like first class.... Thank you"
Ưu: "Service was amazing and made me feel like I was in first class."
Khuyết điểm: "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
Ưu: "The hospitality of the crew"
Ưu: "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
Khuyết điểm: "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."
Khuyết điểm: "Same thing as above"
Ưu: "Overall flight was comfortable and staff was friendly."
Khuyết điểm: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
Ưu: "Flight was on time. Staff was very friendly and courteous."
Khuyết điểm: "The seats were horrific. We flew economy because anything of an upgrade is ridiculously expensive. The seats were so tiny with NO leg room at all. I couldn't even fit my purse under the seat in front of me. I have had more space on Southwest flights. My husband, who is 6'1" could barely get his knees in front of him. This is insane for a 10 hr flight...worse on the way to Japan for a 13 hr flight. Also, not a whole lot of drink service. i was dying for water but it is very difficult to get out of the middle seat to find it. Would NOT book again on this airline."
Ưu: "On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement."
Ưu: "The service was excellent and the seats were really comfortable"
Khuyết điểm: "The food choice was a bit poor"
Ưu: "The cabin crew is very nice , pleasant & the captain did a great job!"
Khuyết điểm: "Maybe a change in your food menu that you can include some continental items."
Ưu: "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
Khuyết điểm: "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
Khuyết điểm: "Could not enjoy the music and NHK news on the plane."
Ưu: "Crew service is good!"
Khuyết điểm: "The seat is really cramp and tight!!"
Khuyết điểm: "I was not aware that I flew in Narita and flew out of another airport."
Khuyết điểm: "Did not like emergency exit seat."
Ưu: "Crew was excellent, great Japanese culture on display, overall travel seemed much more relaxed and peaceful compared to the typical US airlines."
Khuyết điểm: "More western food options, better selection of tv shows for entertainment"
Ưu: "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
Khuyết điểm: "Not a thing."
Ưu: "The crew was very good."
Ưu: "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
Khuyết điểm: "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
Ưu: "All crew are so kind.Great services."
Khuyết điểm: "Nothing"
Ưu: "Everything was just perfect"
Ưu: "All the flight attendants were doing excellent customer service and there was good food."
Khuyết điểm: "There was nothing that I didn't like."
Ưu: "The crew are all nice and helpful"
Ưu: "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
Ưu: "Their service"
Khuyết điểm: "Foods"
Ưu: "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
Khuyết điểm: "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
Ưu: "Nice 777 plane, good snack"
Ưu: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Khuyết điểm: "In flight meal could be improved"
Ưu: "The food and staff were great."
Ưu: "The crew are so courteous and helpful."
Ưu: "Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer."
Khuyết điểm: "No complain about the flight and the services."
Khuyết điểm: "Not enough space to put my luggages"
Khuyết điểm: "Chose to fly directly across Pacific through multiple thunderstorms instead of routing through Alaska and Canada. Half of the flight was 4/5 level turbulence."
Ưu: "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
Khuyết điểm: "I suppose the food could be better."
Khuyết điểm: "Ssssssddddddddddddddddddddddddddddffggggggggggggggg"
Khuyết điểm: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Ưu: "Customer service and food!"
Khuyết điểm: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
Ưu: "I feel like home"
Khuyết điểm: "The crew smail"
Ưu: "Seat was good and slept like a baby"
Khuyết điểm: "Nothing really, slept the whole way"
Khuyết điểm: "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."
Ưu: "The food on board was great! Crew members were friendly!"
Ưu: "Great customer service and very kind staff!"
Ưu: "Very friendly staff, happy to explain and let us try the lemonade drink"
Khuyết điểm: "would have preferred more asian food options"
Ưu: "Again, the flight attendants were kind and tried to be very helpful."
Khuyết điểm: "The entertainment system was difficult to figure out and maneuver around and it seemed like the choices of movies were all sad."
Khuyết điểm: "Very hard landing."
Ưu: "on time, great service on flight"
Ưu: "the service is good"
Khuyết điểm: "the seat is too small"
Ưu: "everything was so smooth!!"
Khuyết điểm: "entertainment : wish there were more japanese comedies!!"
Ưu: "ANA flight rarely have big problem, I just let myself relaxed."
Khuyết điểm: "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"
Ưu: "Early arrival. Crew very good."
Khuyết điểm: "Lack of seating choice. Standby tickets issued at Dulles 15 hrs ahead of flight. Tight transfer time."
Ưu: "I liked my seat. It was in the first row behind first class. The ticket lady was very nice and patient"
Khuyết điểm: "I was very frustrated because I thought I had 90 minutes between flights but by the time I got my luggage it was too late to get my scheduled plane. This forced me to wait two hours for the next plane after I had been on a plane for 13 hours."
Ưu: "Everything accept the food selection."
Khuyết điểm: "It would have been better if we had more selection of food, it's a minor issue and what do you expect if you know you're flying on a Japan airline. I just wish they would have a little more selection gear toward American food. :-)"
Ưu: "I like the professionalism, politeness and friendly service introduce by the staffs and of course the Pilot of the aircraft....very punctual."
Khuyết điểm: "the food is good but still there is room for improvements."
There is not much good to say. Boarding process is time consuming, food should improve a lot and entertainment choices are limited and outdated.
The crew was very courteous and helpful, great experience!
Ưu: "Best in the world, as always."
Khuyết điểm: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Ưu: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Khuyết điểm: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
Khuyết điểm: "The seat covers looked worn and dirty. Needs an upgrade."
Ưu: "Super friendly crew. Enough food and drink."
Khuyết điểm: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Ưu: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Khuyết điểm: "Nothing Better than average flight"
Ưu: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Khuyết điểm: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Khuyết điểm: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Ưu: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Ưu: "Crew was very courteous, went above and beyond."
Ưu: "Everything, perfect flight"
Ưu: "Boarding. Timely departure"
Khuyết điểm: "Entertainment selection."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Khuyết điểm: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Khuyết điểm: "Excellent flight service no"
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Khuyết điểm: "The desserts. The bun."
Ưu: "Everything from Ticketing, Checking in......"
Ưu: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Ưu: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Khuyết điểm: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Khuyết điểm: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Ưu: "Love the promptness of services, always with a smile!"
Ưu: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Khuyết điểm: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Ưu: "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
Ưu: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Khuyết điểm: "All good"
Ưu: "Loved the hot towel service"
Khuyết điểm: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Ưu: "SQ did a great job again. I plan to fly them in the future."
Khuyết điểm: "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
Ưu: "Excellent service & comfort"
Ưu: "Crews are truly nice and patient"
Khuyết điểm: "Crews are very nice, food are not really good"
Ưu: "Boarding was good"
Khuyết điểm: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Ưu: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Khuyết điểm: "Crew"
Khuyết điểm: "breakfast was terrible"
Ưu: "We started taxing 15 minutes before the departure time. This is great !"
Khuyết điểm: "not much"
Ưu: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Khuyết điểm: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Ưu: "Neat & clean flight.good cabin crew members.good service."
Khuyết điểm: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
Ưu: "Reasonable price"
Khuyết điểm: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
Ưu: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Khuyết điểm: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Ưu: "New plane"
Khuyết điểm: "Food served 40 min after special meals"
Khuyết điểm: "Too hot in plane Food really late, 1h after special meals Entertainment system archaic, age of plane All isles seats gone as soon as checkin open"
Ưu: "loved the hot towels and the entertainment provided"
Ưu: "SGN-SIN is normally less than two hours. Business class very comfortable. I did not use the entertainment system -- it had trouble starting, by the way. Crew very attentive to passengers' needs."
Khuyết điểm: "The aircraft had landed on time. Why does it take so long to start boarding? Of course the delay in take-off snowballed, more delays were added circling the airport of SIN."
Ưu: "Friendly and approachable cabin crew."
Khuyết điểm: "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."
Ưu: "Crew professionalism"
Khuyết điểm: "No"
Hospitality by the crew members was excellent.
I almost missed my connecting flight. I think timings should be a little modified so that if there are delays, you can still make the connection. I was also missing a bag due to the almost missed connection.
Khuyết điểm: "More food options. Softer, roomier seats."
Ưu: "Staff were all good and professional"
Khuyết điểm: "I want to watch a movie but both airplanes from Da Nang to Incheon and Incheon to Narita were older models so nothing to watch. Didnt matter though actually because i was sick and slept the whole time"
Khuyết điểm: "We had reservations for 3 persons. When we arrived, we were required to upgrade (90,000 yen total) in order to be seated together. We made the reservation 2 months earlier. Seems like it would have been possible to put us together."
Khuyết điểm: "The gate change notification on my phone was excellent"
Ưu: "The crew was very polite."
Khuyết điểm: "The air was kind of dry"
Khuyết điểm: "Food could be better."
Ưu: "Everything but the seat cushion"
Khuyết điểm: "Better cushion on the seat"
Ưu: "I slept like a baby the whole way!"
Khuyết điểm: "I don't care for the food. It upsets my stomache."
Khuyết điểm: "4 hours layover plus 3 hours delay. Horrible."
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Ưu: "Very nice crew."
Khuyết điểm: "Very limited options for food and entertainment. It is not the top-tier experience like Cathay or Singapore airlines. A good tier-2 airlines."
Ưu: "Boarded plane, woke up to watch one movie the arrive in Seoul. Plane was clean on time no hassles"
Ưu: "Crew was kind & do their job well ensuring passengers are taken care of. Food was very good."
Khuyết điểm: "Takeoff delay in Cebu. Moved from one gate to another to accommodate another airline thus making our departure an hour late."
Ưu: "Flight attendants were very friendly, greeted everyone with smiles. They seem to accommodate most requests, just be polite! There were a few people on my flight that were not the most friendly to them, but the attendants still tried to help as much as they could. Food is pretty good. I mean, don't be expecting a 5 star meal, it's still airplane food... International flight so I got 2 free checked bags, which was really nice."
Khuyết điểm: "It's a small thing but the Chinese and Japanese movies only have Korean subtitles, it'd be nice if they had English too. Deplaning - the only exit is from the front of the plane, so it takes a while because there's 70-something rows of passengers."
Ưu: "Overall the boarding experience and crew were some of the best I've had. Food was excellent and wine pairings were spot on."
Khuyết điểm: "The entertainment selection was pretty limited and without Wi-Fi on the flight, it was the only thing available to pass the time. Would have been nice to see a larger selection of things to watch while in transit or available Wi-Fi service to browse on my own devices."
Khuyết điểm: "I searched for business class trips on kayak, selected one and booked it through Kayak.com. When I checked in I found out I’d been the victim of a bait and switch and was actually on an economy ticket, but at $3500–a solidly business class fare. Lesson learned, never trust Kayak.com for the booking, the scoundrels."
Ưu: "Good flight crew. Good food."
Khuyết điểm: "No power outlet for electronics"
Ưu: "Good service"
Khuyết điểm: "Food was okay"
Ưu: "Impressed with the airline as a whole. I would fly Asiana again."
Khuyết điểm: "Twelve hours is tough on the body. Seat cushions were a little thin."
Ưu: "The food was excellent."
Khuyết điểm: "The seat back wasn’t comfortable."
Ưu: "Same great staff"
Khuyết điểm: "Flight pulled away from gate and sat for nearly three hours. Bags did not make it onto flight. Seats suck."
Ưu: "Staff as usual Asiana provided superb service."
Khuyết điểm: "other passengers being obnoxious and rude"
Khuyết điểm: "Only one checked bag..most have two across the Pacific"
Khuyết điểm: "I would not recommend this flight to anyone who had a choice due to the poor comfort of the seat. The main point of paying the extra money for business class is to have a seat that folds flat for sleeping. This was not the case with the aircraft configuration on this flight. Sorry"
Ưu: "Food and staff"
Khuyết điểm: "tv screen too small... need upgrade or newer type plane..."
Ưu: "Nice attendants"
Khuyết điểm: "No english subtitles"
Ưu: "The flight attenants beautifull"
Khuyết điểm: "English subtitles for movie collections"
Khuyết điểm: "It was very hot in the cabin. We were told that it was airline policy to keep the cabin that temperature. There is no way to adjust the temperature yourself. Also the chicken entrees should be avoided. If given the option chose the Korean meal."
Ưu: "They took care of my mom's heavy luggage and changed her to better seat."
Khuyết điểm: "... 3) Upon landing in ICN, a connections Asiana staff, instead of an apology, shouted "Hurry up, you are late". I was not late; Their plane was late! 4) In ICN, the connection flight was also delayed by half an hour. We arrived so late that I missed the last airport limo bus & was forced to arrange alternate, more expensive, transport to my lodging accommodations. 5) while in ICN, I experienced the same Curt conduct from Asiana staff!"
Khuyết điểm: "4 hour late :-( Unacceptable."
Ưu: "everything OK"
Khuyết điểm: "the food was served in a carton box, the meal was a sandwich and desert in a cup."
Ưu: "Cleanliness, efficiency."
Khuyết điểm: "Seat cushioning could be better for the long haul legs."
Ưu: "We noticed we were seated together just before and they accommodated us at check-in and got us seats together. The food was good. They gave us nice little amenities (ear plugs, slippers, eye cover) and the food was good."
Ưu: "Excellent. more leg room, and very friendly staff. I loved it."
Ưu: "I can saw movie. it was so funny."
Khuyết điểm: "Problem with getting off the airplane"
Ưu: "I usually fly Korean Air. This time I flew Asiana. The plane was clean and comfortable, the service friendly and good, the food way better than Korean Air, the entertainment system easy to use with many choices."
Khuyết điểm: "Everything was good."
Ưu: "Entertainment was good, legroom was good, staff was very friendly both at the check in and on the plane"
Khuyết điểm: "I wasn't able to check in online, kiosk didn't work for me, and had to wait in several long lines before I finally got my ticket in hand. The help was lost among the crowd and it was unclear where they were and how they could be flagged down."
Ưu: "I like flying Asiana! Clean, they have built in entertainment screens, and friendly staff."
Khuyết điểm: "The only thing I found confusing was I requested a Hindu vegetarian meal. For some reason, part of my meal had chicken... luckily, had dinner before boarding the plane so wasn't an issue."
Ưu: "Very good"
Khuyết điểm: "None"
Ưu: "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
Khuyết điểm: "The boarding should be categorize in row number to avoid long line and delay."
Khuyết điểm: "Seat needs more cushioning"
Ưu: "Enjoyed an upgrade to upper deck of A380-800. Seats were very comfortable and privacy of having single seat was excellent. Entertainment was easy to enjoy. Service as always on Asiana was also excellent."
Late. Take off. Due to having no crew to fly. Food dry and old. In first class. Poor service. Crew just sat in galley talking
Aisle seat other passenger kept bumping into my shoulder as they walk by with no regard or sympathy to apologize for bumping into me
I like it because everything looks good
Lots of people entering plane at the end of boarding that we’re not at the gate, entered at tarmac, looked like illegals from Latin America
Ưu: "Great having every set have its own screen and charging port"
Khuyết điểm: "Not to be an hour delayed and make half the plane miss their connections!"
Khuyết điểm: "Gate agent was cold rude and incompetent"
Ưu: "Only masked picking up trash during pandemic - difficult to rate crew"
Khuyết điểm: "Organized exit vs. usual crowded chaos of passengers in a hurry"
Khuyết điểm: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
Khuyết điểm: "I wish there were charging ports so I could charge my device on such a long flight."
Ưu: "The crew was friendly and the flight was almost on time."
Khuyết điểm: "The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL."
Khuyết điểm: "Nothing. Everything was great."
Ưu: "Fast boarding and efficient, friendly crew. I paid for an upgraded economy seat, which had more legroom and fit my body (more or less)."
Khuyết điểm: "AA's seats seem to have gotten thinner in recent years, so I find them less comfortable. There's no in-flight entertainment; you have to download the airline's flight app on your device and stream from there."
Khuyết điểm: "Flight was 90 mins late departing"
Khuyết điểm: "The wifi didn't work at all"
Ưu: "last minute upgrade was nice, made sleeping much nicer. food was good, flight uneventful which is always a good thing."
Khuyết điểm: "Some of the flight attendants had an attitude and we not very personable to others. Just doing their job, ticking off the boxes. One was very kind, the others not so much."
Khuyết điểm: "I was forced to check my bag bc the plane was “full” but when I got on there were more than 5 completely empty overhead bins. So now I’m waiting in baggage claim, after an already delayed flight, when there was absolutely plenty of room on board for my bag (which was of acceptable size)."
Ưu: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time."
Khuyết điểm: "Having to pay extra for a aisle seat"
Ưu: "Seats were nice, flight was efficient, arrived early."
Khuyết điểm: "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
Ưu: "Nothing it totally messed us up"
Khuyết điểm: "We missed our 1night in Rome-had to go home and come back the next day-we missed our train tickets and hotel in Rome and it made our trip a lot shorter!"
Ưu: "I liked the fact that, my flight was miraculously on time leaving salt lake city"
Khuyết điểm: "I don’t like, however, the fact that 3 of the last 5 times I’ve flown American round trip midland tx to Salt Lake City I have missed my connecting flight on the way back due to no fault of my own. I have flown this trip once a month for the past six months and have to do it two more times before December. American sucks"
Khuyết điểm: "Seats are so uncomfortable! Too close together"
Ưu: "Time was good. Ground service was good. In-flight was okay. Because I love Cathay so much I took a 3 hour longer trip through LA (vs. Seattle) and paid more. But I was berating myself for that. But the flight back was Cathay service at its finest."
Khuyết điểm: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
Khuyết điểm: "charged a surprise of $175 for my third bag although Kayak mentioned i should be charged $75 at the time of booking. AA says it is due to Jordanyan Airlines, why was I surprised by this extra charge?!"
Khuyết điểm: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
Ưu: "Cabin crew was excellent."
Khuyết điểm: "Deplaning at an inconvenient remote terminal with unattractive and minimal facilities, which involved waiting in a long line for a series of buses for transport to the main terminal. Arrival at the main terminal required climbing a flight of stairs. No in-flight food service offered except a choice between one cookie or one cracker."
Khuyết điểm: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
Ưu: "Flight attendants"
Khuyết điểm: "The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came"
Ưu: "Everything was perfect"
Khuyết điểm: "Not enough snow in salt lake"
Ưu: "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
Khuyết điểm: "See above."
Ưu: "Good in-flight service, comfortable first class seat."
Khuyết điểm: "Arrival gate was remote from main terminal, requiring a crowded and disorganized wait for a bus to the main terminal and baggage claim. The extremely small overhead storage cabinets of the Canadair required many passengers to check normally acceptably sized carry-on bags after boarding and finding it impossible to fit. Waiting time for retrieving these on the ramp at the destination was excessive."
Ưu: "Free movies and tv"
Khuyết điểm: "Nothing"
Khuyết điểm: "The Three days it took to get 10 hours away horrible customer service no one was there to help us.30 people were stranded"
Ưu: "They were so helpful as we checked in and checked our bags! :)"
Ưu: "Comfort, snacks, boarding process"
Khuyết điểm: "N/A"
Ưu: "All good"
Khuyết điểm: "No entertainment without paying"
Ưu: "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
Ưu: "For tall people more room for the legs"
Khuyết điểm: "The Seats aré very near"
Ưu: "Grest staff"
Khuyết điểm: "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
Ưu: "Courteous and professional crew"
Khuyết điểm: "Delay taking off, due to technical issues with aircraft. Seat area is much too small for an adult."
Ưu: "Snacks and entertainment"
Ưu: "The planes were comfortable."
Khuyết điểm: "I didn't get a boarding pass for my third flight."
Ưu: "Completely satisfactory for my needs"
Ưu: "Good pilot communications. On time departure and arrival."
Khuyết điểm: "Very cramped quarters. Broken seat. Out of control heating system. Rude staff An hour wait for baggage."
Ưu: "Convenient and close to home. Don't have to drive many hours either to Omaha or Denver."
Khuyết điểm: "Seats don't recline."
Ưu: "Everything went well. Great assistance because I can't walk far. They got me to my gate on time."
Khuyết điểm: "Delayed plane on last leg of flight, over 1 hr."
Khuyết điểm: "Everything!"
Khuyết điểm: "I had to sit next to a huge overweight guy who took all of his own seat and at least 1/3 of mine. He had to have a seatbelt extension... not so cozy. My shoulder was damp from his armpit sweat by the time I arrived in Dallas. The flight was full or I would have requested a different seat."
Khuyết điểm: "The boarding process was a mess. The terminal was crowded and there was no clear line to board."