Why you have as a matter of the length of the customers do not understand what should be inconvenienced, and child's mother, for one day delay forced the plane to their airplane all at the airport to cancel. you can't sleep at night.And inhospitable to really disappointed in the Delta holding a microphone in front of boarding, employees.Be inconvenienced like this you have to ask why we are paying.
Khuyết điểm: "In light of COVID-19 this the only airline flying out of Bangkok April 3 2020 very good service"
Khuyết điểm: "More water, more comfortable seats"
Ưu: "The service was consistent and crew were all very respectful and did their best."
Khuyết điểm: "The seats were extremely narrow, hard and uncomfortable...."
Ưu: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "As always Korean Air’s attention to detail is outstanding and impressive."
Khuyết điểm: "Though I appreciate the consideration given to tall passengers (trying to find us an aisle seat with an empty seat beside, after boarding, for instance), I think there is more that could be done during the check-in process to seat tall passengers into emergency exits or other seats with more legroom"
Ưu: "It seemed noise free but I think that’s because they turned all the lights off as if night time. The flight attendants were helpful when asked and friendly"
Khuyết điểm: "The 1st 6 hours I had to keep calling for water as no one came around. More movie options."
Ưu: "Onboarding on time and kind"
Ưu: "Good service. Feed you twice. Which is great. But on a red eye. You want to sleep."
Khuyết điểm: "Plane feels dated. A title tired."
Ưu: "The flight was shared with Delta airlines on a Delta plane, terrible arrangements. Small seats, poor service, poor entertainment, very bad experience."
Khuyết điểm: "It could have been better if it was a Korean Air flight."
Khuyết điểm: "The seats on the plane had ample leg room, even in economy. The service was excellent. The staff was very polite and efficient. All of this made for a pleasant experience even for the long trip. Thank you Korean Airlines. I would recommend you to all traveling overseas."
Ưu: "good service"
Khuyết điểm: "Seats a little cramped"
Ưu: "Crew service"
Khuyết điểm: "Food quality was ok."
Ưu: "Ended up in the middle seat even though i booked the flight 7 months ago"
Khuyết điểm: "bad seating. the Korean air website would not let me pick my own seat in advance"
Khuyết điểm: "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
Ưu: "I always enjoy taking Korean airlines. The crew is always the most helpful. The food is first class!! They are pretty well on time with their schedule. Over all I would give this airlines an A+. Will be using them again for my next trip"
Khuyết điểm: "It would be nice to have Wi-Fi in economy class."
Khuyết điểm: "Entertainment options are out of date which is painful for long flights"
Ưu: "I have flown a great many long haul flights and this airline is right up there in the top ranks. Excellent flight crew and comfortable seats."
Ưu: "Great smooth flight!"
Khuyết điểm: "Our flight got delayed 4 times and we moved gates 3 times. The communication on which gate we needed to go to wasnt good. We almost missed it cause we didint catch the last swit"
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Khuyết điểm: "I missed my connection because of fog. (Obviously a problem they could not fix, so I’m not upset about that.) I asked to change flights in Fukuoka so I wouldn’t miss it but I was told then I wouldn’t be able to take my connecting flight in Incheon???? Even though it was Korean Air??? Fukuoka lacked any information when our flight might come or if it would possibly be cancelled. Got to Incheon near midnight, I then waited for three and half hours in a line to rebook for the next day, and when they helped me they gave me a ticket. They said they couldn’t give me any hotel accommodations because of all the missed flights, but didn’t offer some other compensation. I didn’t get a voucher which I saw other people in line get. When I asked to upgrade to business class( I was willing to pay the extra money) I was told it was too expensive for me. After my trip I will never fly Korean Air again."
Ưu: "The flight was smooth though there's a bit delay from Seoul because of the snow."
Khuyết điểm: "There should be more selection on the food served in the plain."
Ưu: "The service is great. The food good. The seats are standard sleeper seats, so also good."
Khuyết điểm: "the wine selection was not so good. They could do much better with the wine. It’s not the cost it’s the selection. For the same price range they could have better tasting wine."
Ưu: "Food and assistance"
Khuyết điểm: "nONE"
Ưu: "Thank you very much. Im so Happy"
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Ưu: "Great food and smooth flight"
Khuyết điểm: "food bad, poor selection"
Ưu: "I could never have survived that long a trip on a cramped US airline sitting in a center seat."
Khuyết điểm: "I don't like their policy of closing all the blinds when it is daylight outside."
Ưu: "The flight was only 1.5 hours and they still managed to feed us a full meal!"
Ưu: "Once we got underway, the trip was average."
Khuyết điểm: "We had a 3 hour delay which is annoying to begin with. They could have boarded us later but they DEFINITELY could have been more polite about it. They announce very rudely that if we didn't like the situation, we should just get off. It's a 12 hour trip. A little courtesy would not hurt."
Ưu: "Business class lie flat bed"
Khuyết điểm: "The Korean food was not that great. The crew was not clearing empty glasses They served food on Korean time rather than on destination time"
Ưu: "This was my first experience. It was great. Kindly staff. Service also good. I think it is good."
Ưu: "First class on Korean long haul does not disappoint!"
Khuyết điểm: "Nothing not to like"
Khuyết điểm: "The layover either too fast, less than 1 hour, or too long, 12 hours, to go to Cambodia."
Ưu: "I'm just about 6ft and really do appreciate the plentiful legroom on business class."
Ưu: "The service and food is good"
Khuyết điểm: "I did not like the fact that Korean Air's policy is to have the air temperature set at 24 Celsius. Who does that? Even in our homes, nobody has their temperature set so high, even in the cold weather months. It is ridiculous!!"
Ưu: "Aircraft was extremely comfortable. Check-in and boarding process very efficient Service was amazing!"
Ưu: "Flight comfortable, service superb, clean and smooth flight. They went all out to make everyone feel as comfortable as they could."
Khuyết điểm: "Scrambled eggs were overlooked. Breakfast lacked variety. Otherwise, it was all good."
Ưu: "Service was polite and fast."
Khuyết điểm: "Cramped seats"
Ưu: "Cabin crew's service quality & attitude"
Khuyết điểm: "delayed flight for 30 min due to the connection at the gate of ICN."
Ưu: "Great service, decent legroom in economy"
Khuyết điểm: "Language barrier was to be expected"
Ưu: "Everything was so excellent. An absolutely amazing airline to fly with."
Ưu: "I liked everything about the flight except I couldn't sleep on a 13 hour flight."
Khuyết điểm: "The lady behind my seat was big and with her purse I couldn't move my seat back enough. I'm a big man so I need more recline ability."
Ưu: "Flight attendants are very helpful and keep smiling to customers. I feel very welcome."
Khuyết điểm: "Nothing"
If they have fruits as snacks that would have been good.
Direct connection to US. Otherwise no in flight food choice and food quality is poor. Not much entertainment choices and are outdated. I just starved and slept through the flight.
They lost my baggage, if that can be improved it would be 5 star
Ưu: "The whole Business experience on SQ"
Khuyết điểm: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me."
Ưu: "Again seats space could be better. Crews were very attentive."
Khuyết điểm: "Other passengers reclining their seats could be a nuisance..."
Ưu: "The crew was excellent, respectful and helpful."
Khuyết điểm: "Boarding by bus is poor"
Ưu: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Khuyết điểm: "They are well trained crews so I have no better ideas about improvements"
Khuyết điểm: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
Khuyết điểm: "Nothing much"
Ưu: "Movies selection is great. Seating space is comfortable."
Khuyết điểm: "Boarding process could’ve been smoother"
Khuyết điểm: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Ưu: "Same as above on SIN-BKK"
Khuyết điểm: "Next time in B787 Dreamliner"
Khuyết điểm: "Nothing comment."
Ưu: "SQ always the best service"
Ưu: "Crew was attentive."
Khuyết điểm: "The entertainment was rather limited."
Ưu: "Cabin crew were great"
Khuyết điểm: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Khuyết điểm: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Ưu: "Service was excellent!"
Ưu: "Crew amazing. Seat super comfortable"
Khuyết điểm: "Nothing!"
Ưu: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Khuyết điểm: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
Khuyết điểm: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Khuyết điểm: "N/A"
Ưu: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Ưu: "So good to get on a flight where I can fit in the seats..."
Ưu: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Khuyết điểm: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Ưu: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Khuyết điểm: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Ưu: "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
Khuyết điểm: "Absolutely no complaints"
Khuyết điểm: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Ưu: "Everything from Ticketing, Checking in......"
Ưu: "Singapore airline crew is always top notch in terms of service and attentiveness. It's a direct flight from Singapore to Canberra! Beats the layover in Sydney or Melbourne."
Khuyết điểm: "Business class seats were uncomfortable compared to other business class. They're not lay flat seats, and I can't get the seat even close to flat because my feet jam in to the bottom of the seat in front of me. The food wasn't great, some of the meal which was supposed to be served hot was still cold."
Ưu: "Very attentive, great food, quality aircraft"
Ưu: "friendly and attentive crew. connecting flight was a breeze. well worth the price."
Ưu: "The food is very good in economy. Large screen tv gor movies and games."
Khuyết điểm: "all was good, nothing bad"
Ưu: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
Ưu: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Khuyết điểm: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Ưu: "Staff managed to change seating due to height. Very accommodating."
Khuyết điểm: "Entertainment console dated. Sound very crackly. Video images not sharp."
Ưu: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Khuyết điểm: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Ưu: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Ưu: "Great price"
Khuyết điểm: "Food is not good"
Ưu: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Ưu: "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
Khuyết điểm: "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"
Ưu: "Service and Operation"
Khuyết điểm: "The plane ... its old, in need of a new interior as things are falling off and dirty ... Flew business class and although the service makes up for the old aircraft, i think SQ can do so much better !!!"
Ưu: "Fast boarding and crew"
Khuyết điểm: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
Ưu: "Awesome crew and food"
Khuyết điểm: "Seats were not comfortable.."
The cabin was a bit warm. I was hope my next flight the cabin is a bit cooler.
Ưu: "Asiana Manila airport staffs was very helpful."
Khuyết điểm: "Better online service."
Ưu: "Staff were all good and professional"
Khuyết điểm: "I want to watch a movie but both airplanes from Da Nang to Incheon and Incheon to Narita were older models so nothing to watch. Didnt matter though actually because i was sick and slept the whole time"
Ưu: "The. Crews are amazing. Nice/comfy flight."
Ưu: "Seat comfort and service"
Khuyết điểm: "Cabin temp too warm; mediocre headphones (bro f your own)"
Ưu: "The flight crew was great and met my expectations."
Khuyết điểm: "I flew on 4 separate planes and each one of them had noticeable issues with cracked interior components and torn materials. My seat was reassigned at check-in from the one I has selected 2 months earlier without notifying me. I went from a window seat to an aisle set for a 12+ hour flight."
Khuyết điểm: "More subtitled movies in English."
Ưu: "- Excellent leg room for Economy - Adjustable height foot rests - Impeccable service from flight attendants - Decent selection of media entertainment"
Khuyết điểm: "- Potatoes overcooked."
Khuyết điểm: "None at alnone"
Ưu: "Crew was friendly"
Khuyết điểm: "Seat and paid legroom were more uncomfortable."
Khuyết điểm: "That they gave up our seats when I already confirmed and picked them a few months ago when I purchased the ticket. I was told the airplane changed and our seat assignment is different. They wanted me and my 80 year old Mom siting in different places. I refuse and explained she can’t be by herself and showed my confirmed itinerary seats. She then found seats for both of us to sit together."
Ưu: "Seats reclined a bit more than other planes which was really nice."
Ưu: "Overall service... was very good."
Ưu: "more legs room, but the sit cushing is horrible,, make people lower back hurt after the long time of sitting"
Khuyết điểm: "food isn’t quite as fresh, delay time made the transfer between flight very tight"
Ưu: "Crew very attentive and friendly"
Ưu: "The flight attendants were all helpful and nice, which is rare."
Khuyết điểm: "Of course flying economy for a long haul is pretty dismal. One the way back the bathrooms did not have running water. ewww! they let a bottle of water for people to use; no thank you!"
Khuyết điểm: "The airlines broke my stroller. Complained to the crew but they pointed us to 4 different directions! Now I have a toddler running around the airport since she is not strapped down to her stroller, heavy carry on sand a broken stroller to carry around incheon airport trying to look for their office that nodoby knows where it’s located at!!!! When we finally found the office, their answer was to contact Chicago crew when we get back! No solution for us for the mean time! I’ll be on vacation for a month! Now I guess I have to pay for a new one out of my pocket for their mistake!"
Khuyết điểm: "Entertainment headphones did not have good sound quality; there was no option for English captions for most of the movies."
Khuyết điểm: "Delayed flight. Baggage claim was also dragging"
Ưu: "The airline crew were very helpful in making today comfortable during the long flight."
Khuyết điểm: "Go around and serve water more often. Two lavatories don’t have water to wash your hands. Please provide liquid/foam hand sanitizers OT wipes at least."
Ưu: "I had no idea Asiana is this nice. Crew, food and aircraft were all nice! Had a great time flying with them."
Khuyết điểm: "I just didn’t like that they didnt tell me im gonna be seated next to person carrying a dog on a previous asiana flight. Im not comfortable with dogs and i understand they wanna create an animal friendly atmosphere but what about those who are not comfortable around animals?"
Ưu: "Entertainment was nice with a good variety."
Khuyết điểm: "Terrible seats. It seems like asiana is going out of their way to make their economy seats as uncomfortable as possible."
Ưu: "Customer service was good and complimentary food was served during flight. Compar to other airlines require’s me to purchase and with card."
Khuyết điểm: "None"
Ưu: "Crew was very nice..did all they could do"
Khuyết điểm: "Food terrible..seats not comfortable..few entertainment choices"
Ưu: "Overall fantastic trip. Food great, Seats great, inflight entertainment great!"
Khuyết điểm: "The pushy people on flight"
Ưu: "Great service, good room in economy."
Ưu: "Like Asian service. Superb! I had a comfortable flight."
Khuyết điểm: "Cramped space and bumpy ride. Was fairly cold the entire flight"
Ưu: "The service was top-notch, and so was the food. On my flight from San Francisco to Korea, things were just fine, Though I wish I had the window seat that was actually adjacent to the window, and not separated from the window by a desk/table arrangement. Aside from that, everything was grand."
Khuyết điểm: "The flight from Korea to Bangkok was a different story. The seats resembled those you would find in premium economy on other airlines. While the food and service were good, the entertainment was abysmal. Basically, you were watching TV with poor quality reception and no ability to choose what you wanted to watch other than flipping through the channels to see what was already on. Although this was nearly a seven hour international flight, The entertainment package felt like something you would encounter on a cheap charter bus to Vegas. If I knew this was the aircraft I would be taking, I would never have booked on Asiana. The flight to Bangkok was really substandard."
Ưu: "Food, stewardess service, comfort inside the plane, screen entertainment and the ticket price."
Khuyết điểm: "Long lay over waiting at Incheon, South Korea going to the USA"
Ưu: "Food only pork and no other choice"
Khuyết điểm: "They tell you that's what we have Take it or leave it"
Ưu: "Great crew and great service"
Khuyết điểm: "Seating was very cramped"
Ưu: "The crew was very nice and attentive. Food was great."
Khuyết điểm: "The restroom was dirty, nobody cleaned during the whole trip. Movie selectins are limited for a 13 hr. Flt."
Ưu: "They were nice about my bags. The airport was good. They took me to Paris."
Khuyết điểm: "They just gave me two choices for food without any description; both times I got the lesser of two meals. The staff got a little testy when I didn't know what they were offering."
Ưu: "Overall, most liked - food"
Khuyết điểm: "Nothing"
Khuyết điểm: "N/a"
Ưu: "Entertainment was good, legroom was good, staff was very friendly both at the check in and on the plane"
Khuyết điểm: "I wasn't able to check in online, kiosk didn't work for me, and had to wait in several long lines before I finally got my ticket in hand. The help was lost among the crowd and it was unclear where they were and how they could be flagged down."
Ưu: "Short flight but everything first class"
Ưu: "Good food, polite crew, efficient and flexible with baggage."
Khuyết điểm: "All of our 4 Asiana flights left late and arrived late, making us miss one connection on the way to Japan. We luckily allowed a lot of extra time going home because our flight was more than an hour late again."
Ưu: "Depart and return delayed for 2 hours, we missed the bus to the ski resort"
Ưu: "Crew was nice. Seat was good. Food was good."
Khuyết điểm: "Flight delayed twice."
Ưu: "For 14 hours, it was passable. Food surprisingly good (only chose Asian selections; Western food looked dismal). More movie options would be nice."
Ưu: "I flew Cathay Pacific from New York to Seoul. It was an ok flight, Cathay Pacific has great reviews online, however the seats were cramped, the entire flight was full and the food was just ok. I stared flying Asiana Air between Tokyo and Seoul, and then I changed my return flight home to this airline. The airline had great service, delicious meals. I was even served meals on the 2 hour flight between Tokyo/Seoul both ways."
Ưu: "Super well trained staff. Even though my wife and I sat in economy coach, we still felt very warmly received and respected. The food was excellent."
Khuyết điểm: "The seats need improved cushioning. They were insanely firm. Perhaps they did not consider the comparatively expansive American butt when they were first designed."
Ưu: "Excellent customer service"
Ưu: "nice seating on this plane. Roomy and comfortable."
Khuyết điểm: "Korean passengers smell bad"
Khuyết điểm: "No drinks except for water were served. It was terrible."
Ưu: "I had a great time during my flight from istanbul to Seoul . My seat didn't recline and cabin crew immediately helped and took me to a business class as an apology . They were very responsive to any time i needed help . And the food was amazing . Even the economy class gets gourmet meals ."
Ưu: "Crew were very attentive and personally escorted us to our connecting flight to make sure we made it on time, as our first flight was delayed. Decent amount of leg room."
Khuyết điểm: "Flight 1 hour delayed. Seat is kinda hard."
Ưu: "Premium economy that is the best we’ve had . Better amenities, food, service than any other airline we’ve tried"
Ưu: "organization ans timely process on the check in counter on forward"
Khuyết điểm: "the gate announcements not very clear."
Ưu: "I love china and china east air, its my favorite!"
Khuyết điểm: "Everything was good, better boarding lines, people get worked up when lining up"
Ưu: "Brand New a350-900. Great price"
Khuyết điểm: "Food choices for westerners, more leg room."
Ưu: "Great Food, good customer service, quick boarding/deplaning, and the return trip from MNL to TPE was almost top notch."
Khuyết điểm: "My entertainment screen was not working nor could the crew get it to work."
Khuyết điểm: "Leg room in economy is just tight"
Khuyết điểm: "It is just a long flight and the middle economy seats are what they are."
Ưu: "crew is OK, Seat is never comfortable for long ride."
Khuyết điểm: "there is no room for improvement because of limited space."
Ưu: "Fast and efficient boarding process. Nice selection of movies."
Khuyết điểm: "Seats (economy) can always be more comfortable."
Khuyết điểm: "Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable."
Khuyết điểm: "Dinner served 1130 pm breakfast after 12 hrs peanut snack."
Ưu: "Friendly staffs & price"
Khuyết điểm: "Not much legroom for economy"
Ưu: "Crew excellent"
Khuyết điểm: "Cramped."
Ưu: "Service was very good"
Khuyết điểm: "Chairs in business class in A 330 were not too good in my view"
Ưu: "Entertainment was very good. Lots of movie selections."
Khuyết điểm: "Only serving tea and coffee for breakfast."
Ưu: "Food is awesome!"
Khuyết điểm: "The seating and the earphones could have been better"
Ưu: "I like the space between seats. A couple inches helps"
Khuyết điểm: "Staff just not as friendly as last time on This airline. Audio earphones just doesn’t work welll. It’s double prong so you can’t use your own and there ear buds very uncomfortable and earphones from previous flight didn’t work well either. This really needs fixing. 12 hours this should be a big priority."
Khuyết điểm: "I had a bad flight, we had 16 hrs delay because technical breakdown. I can understand it, but everybody on the flight were really upset with china airline attitude. All passengers must sit on the plane for 3 hours before we went out of the plane, at that time the flight attendants and crew leave without an explanation, We didnt know what happnened!!!!! And during 16 hrs delay in Sanfransico Airport, we didnt have hotel for rest, we really tired without sleep. I dont know how to explain my thinking about chine airline attitiude, really upset with their way about problem solving. I just can say that i will never flight with china airline again in the future..."
Khuyết điểm: "They told me that when i get back to manila that’s the time they will deal with my luggage problem"
Khuyết điểm: "I tried to book anew flight by of an emergency at home. Instead I had to fly delta home. Lost a lot of money."
Khuyết điểm: "Frigid cold"
Ưu: "I had a seat in Premium Economy and the seats were very comfortable. The chair had the option to extend into a foot rest and had wider arm space than standard economy seats do."
Khuyết điểm: "Boarding was a little delayed and hectic (seemed disorganized). The flight was quite crowded/full so this was likely a factor. Also, I was served a dish with ham (which I don't eat) even after asking for the contents & there being no mentioning of ham being in the dish. The crew was very apologetic and kind enough to offer any other dish option they had available."
Ưu: "Airplane it's nice and entertainment too"
Khuyết điểm: "Both flights were delay... Crew very rude and not helping when asked Food was very bad"
Ưu: "Great flight attendants, short wait times, free baggage checks and very timely delivery of luggage"
Khuyết điểm: "Nothing!"
Ưu: "I liked the movies, and the leg room in the economy section."
Khuyết điểm: "I don't like yogurt."
Ưu: "The staff was very efficient. They even helped wrap my broken bag. Thank you for that extra mile!"
Khuyết điểm: "I was pleased with everything."
Khuyết điểm: "One of the crew members was a little rude. I was sleeping and was forced to wake up and pull my seat back all the way forward so the person behind me could eat."
Ưu: "Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent...."
Khuyết điểm: "The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job."
Ưu: "I very much enjoyed the flight! The airline staff were incredibly friendly and helpful. They were kind and went out of their way to offer water bottle refills; a huge plus on such a long flight! The meal I requested was vegan and good. There were no loud announcements, bright lights or interruptions for many hours during the flight: very relaxing for sleeping and reading. I will absolutely be flying with them again."
Khuyết điểm: "The seats were not 'incredibly' comfortable, I'm a smallish woman and felt a little cramped, but overall it was pleasant. Just bring a puffy jacket or back pillow. I wish the juice and beverage selection were more varied (healthy options) and that they used more sustainable and environmentally friendly practices❗️My food came with a single-serving water cup that I requested they keep though I think even unused it was thrown away..."
Ưu: "Comfortable seats, nice attendants. We couldn't watch any movies or programs, and hear music."
Khuyết điểm: "Screen weren't working to watch programs, and hear music"
Ưu: "Staff was wonderful! Very friendly, attentive and courteous! Food was good."
Ưu: "Great service once again and comfort seating without paying more. Liking China Air more and more every day. Stewardesses are very pleasant and food on a short 1 hr flight was quick and decent. Great sunset above the clouds!"
Ưu: "My emergency row seat"
Khuyết điểm: "The food was iffy, but w/e"
Ưu: "My emergency row seat"
Khuyết điểm: "Some food was iffy, but w/e"
Ưu: "The crew was nice. We did get dinner and breakfast which had decent selections for both."
Khuyết điểm: "The airplane got so dry at one point I felt like I couldn't breathe. The entertainment wasn't updated from the last time I was on the plane so I had seen everything. This flight had earphones which kept falling out of my ears and even at full volume, it was still too low. It was super cold on this flight compared to other flights too."
Ưu: "The crew was very nice. The flight was safe"
Khuyết điểm: "Only pork was served. Every movment of the back passenger were felt."
Ưu: "comfort of premium economy seating in 777 ER300"
Khuyết điểm: "Food service not that good."
Ưu: "The flight arrived early While the seats were too small, not overpacked on this leg"
Khuyết điểm: "My bags didn't fit and the staff was blatantly rude. I have never been barked at that way before, especially to open a window shutter. No please or thank you, just barking it at you until it's complete. I thought I must have misunderstood until I said goodnight and thank you to the same woman and just literally just stared back at me looking annoyed and didnt say a word. Too many people on this flight. It felt like we were crammed in."
Ưu: "Staff and service was great from Sapporo to Taipei. Only because we got upgraded"
Khuyết điểm: "Can't complain about the free upgrade and also the service was excellent from Sapporo to Taipei. Crew and staff was great. Food not so good."
Ưu: "I was sitting with my two young kids, that crew came and asked us for boarding very nicely and it was such nice boarding that kids enjoyed."
Ưu: "I liked the large selection of movies and TV shows."
Khuyết điểm: "The headphone jack on the chair wasn't working as well as it could have so it was hard to hear the movies I was trying to watch. I didn't like how the meals and lights being dimmed seemed to correspond to (and keep us on) the time zone of the place we were leaving instead of adjusting us to the time zone of the place we were going."
Khuyết điểm: "I booked a ticket 2 months ago and yet didn't get requested aisle seat for this 12 hours flight"
Ưu: "I got 2 great meals on the flight there, the crew were all extremely helpful, and I got there right on time. It was better than most or all of the Delta flights that I've been on"
Khuyết điểm: "I liked everything"
Khuyết điểm: "Boarding was delayed"
Ưu: "food and crew members were great."
Khuyết điểm: "I could barely fit into the seats since they were so small. Made the long flight even more uniquecomfortable."
Ưu: "The crew members were nice."
Khuyết điểm: "The seats are small. The food was not that great."
Ưu: "everything run very well and hardware was great"